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  • Firebytes Support Portal

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    Jadav Trupti
    13 views3 pages
    The document describes features of a support portal CRM including a centralized platform for managing client and developer portals, websites, inventory, ticketing for fault and service reports, and client management features like user management, service agreements, and dashboard reports. Key features are centralized management, client and developer portals, knowledge base/forums, ticketing, and integrations for fault/service reporting and API development.

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    Portal module

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    The document describes features of a support portal CRM including a centralized platform for managing client and developer portals, websites, inventory, ticketing for fault and service reports, and client management features like user management, service agreements, and dashboard reports. Key features are centralized management, client and developer portals, knowledge base/forums, ticketing, and integrations for fault/service reporting and API development.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    13 views3 pages

    Firebytes Support Portal

    Uploaded by

    Jadav Trupti
    The document describes features of a support portal CRM including a centralized platform for managing client and developer portals, websites, inventory, ticketing for fault and service reports, and client management features like user management, service agreements, and dashboard reports. Key features are centralized management, client and developer portals, knowledge base/forums, ticketing, and integrations for fault/service reporting and API development.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 3

    Support Portal

    CRM Features

    • Centralized Platform
    • Web Sites Management
    • Client Portal
    • Developer Portal for API Integration (Client’s Developer)
    • Inventory Management
    • Fault Report Ticketing
    • Service Report

    https://www.milestonesys.com/support/help-and-documentation/support/

    https://commercial.abp.io/
    Client Developer User Management

    • Fault Report Ticketing • API User Manual • User Management


    • Email Notification • Pdf Upload • Client Service Agreement
    • Knowledge Base/Forum • Pdf Download Management
    • Product Videos for Learning • Pdf Viewer • Fault Call
    • Video Upload • Sample Code • Contract Duration
    • Video Playback • Download • Products
    • Software User Manual • Upload • Dashboard
    • Pdf Upload • Knowledge Base/Forum • Fault Report Ticketing
    • Pdf Download • Notice Board
    • Pdf Viewer • Web Sites Management
    • Inventory Management
    • Service Report
    • Architecture Diagram Builder
    • Project Management

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