Part 1: Question 1 MORE THAN THREE WORDS for each

Choose the correct letter A, B or C. answer.

1. Mr. Jones moved to Los Angeles 11. Mr. Smith manages group tours to Australia,
A two weeks ago New Zealand and the ___________
B three weeks ago 12. Morning Sun Travel did some _______ and
C two days ago developed their new tour.
13. From the Five Seasons Hotel Sydney, one
Question 2
can clearly see a harbor, a bridge and ________
Answer the question with NO MORE THAN
TWO WORDS. Question 14
Choose the correct letter A, B or C.
2. When does Mr. Jones have to go to his office?
14. Mr. Smith says that to get used to the time
_______________
difference it is best to
Question 3 A have a rest
Choose the correct letter A, B or C. B visit a harbor
3. Mr. Jones for a(n) C go outside
A insurance company Question 15
B medical company Complete the following sentence WITH ONE
C real estate company WORD only.
Questions 4 and 5 15. A wombat looks like a ______ with two
Complete the following sentences with ONE short legs.
WORD OR A NUMBER.
Question 16
Mr. Jones’ appointment with the doctor is at Choose the correct letter A, B or C.
(4)______ ___ am on
16. After the visit to the Sydney Olympic Site
(5) ___________
the tour group will return to downtown Sydney
Question 6-8 by
Write NO MORE THAN THREE WORDS A bus
for each answer. B boat
List any THREE medical tests that the C seaplane
insurance company requires Mr. Jones to have Question 17
(6) ______ Answer the question with ONE WORD OR A
(7) ______ NUMBER only.
(8) ______
17. How high will the seaplane fly over Bondi
Questions 9 and 10 Beach? ____________________
Answer the following questions. Write ONE
Questions 18 and 19
WORD OR A NUMBER for each answer.
Complete the sentence below with ONE
9 What is Mr. Jones’ home telephone number WORD only.
including the area code? __________
Mr. Smith says that in addition to Italian and
10 What is secretary’s first name? __________
Chinese food, in Australian cities one can find
Part 2: Questions 11-13 (18) _________and (19) ____________cuisine.
Complete the following sentences with NO
Question 20 E the professor did not want them to know each
Answer the question with ONE WORD only. other
20. After Sydney, what is the destination on the Question 30
tour itinerary? ___________________ Complete the following sentence with NO
MORE THAN TWO WORDS.
Part 3: Questions 21-23
Choose THREE letters from A-E. 30. Bill says the ‘prisons’ started having ______
Why is Ann late preparing her talk?
A her mother is ill
Part 4: Questions 31 and 32
B the doctor says Ann should do all the cooking
Choose TWO letter from A-E.
and cleaning for her mother
C Ann and her mother cannot pay for extra help The lecturer will talk about
D the neighbors are all too busy to help her A the media
mother B the internet
E she spends too much time playing computer C types of message
games D Yahoo
E advertising
Questions 24 and 25
Complete the following sentences with NO Questions 34 and 33
MORE THAN TWO WORDS for each Write NO MORE THAN THREE WORDS
answer. for each answer.

When studying (24) _____in high school, Bill The speaker says effective advertising depends
read about an experiment on how wearing a on the right (33)_____________and the
uniform can change people’s (25) __________ (34) __________

Questions 26 and 27 Question 35

Choose the correct letter A, B or C. Choose the correct letter A, B or C.

26. Bill thinks that the professor is from 35. Advertisers always want to change people’s
A University of America A buying habits
B University of California B life
C University of Los Angeles C working habits

27. The police took the students to a Questions 36-40

A school Complete the sentences with NO MORE
B prison THAN THREE WORDS for each answer.
C police station People usually buy (36) _______because they
Questions 28 and 29 recognize the name of the manufacture. The
Choose TWO letters from A-E. speaker says that Shell has purchased a (37)
___________and marketed a beer they called
Why does Bill say the arrested students did not
(38) __________San Fran Video Store handed
know the other students?
out cards with a (39) ____________and a (40)
A they had not been introduced
________________Of the store locations of
B they went to different schools
them.
C to prevent them realizing they were there for
the experiment they had signed up for
D the other students were in uniform
Part 1: Questions 1-6
Choose the correct letter A, B or C.
1. The Family Welcome event in the art gallery Part 2: Questions 11-15
begins at Choose the correct letter A, B or C.
A 10 am
Changes in Barford over the last 50 years
B 10.30 am
C 2 pm 11. In Shona’s opinion why do fewer people use
buses in Barford these days?
2. The film that is now shown in the Family
A the buses are old and uncomfortable
Welcome event is about
B fares have gone up too much
A sculpture
C there are not so many bus routes
B painting
C ceramics 12. What change in the road network is known
to have benefitted the town most?
3. When do most of the free concerts take place?
A the construction of a bypass
A in the morning
B the development of cycle paths
B at lunchtime
C the banning of cars from certain streets
C in the evening
13. What is the problem affecting shopping in
4. Where will the 4 pm concert of Latin
the town centre?
American music take place?
A lack of parking spaces
A in a museum
B lack of major retailers
B in a theatre
C lack of restaurants and cafes
C in a library
14. What does Shona say about medical
5. The boat race begins at
facilities in Barford?
A summer pool
A there is no hospital
B Charlesworth bridge
B new medical practices are planned
C Oxford marina
C the number of dentists is too low
6. One of the boat race teams
15. The largest number of people are employed
A won a regional competition earlier this year
in
B has represented the region in a national
A manufacturing
competition
B services
C has won several regional competitions
C education
Questions 7-10
Questions 16-20
Complete the sentences below. Write ONE
What is planned for each of the following
WORD ONLY for each answer.
facilities?
Paxton Nature Reserve
Choose FIVE answers from the box and write
7. Paxton is a good for seeing rare _____all year
the correct letter A-G next to questions 16-20
around.
8. This is a particularly good time for seeing Plans
certain unusual _____________ A it will move to a new location
9. Visitors will be able to learn about B it will have its opening hours extended
___________and then collect some. C it will be refurbished
10. Part of the __________has been made D it will be used for a different purpose
suitable for swimming. E it will have its opening hours reduced
F it will have new management
G it will be expanded
Facilities
16. railway station car park ________
17. cinema _____________
18. indoor market ________________
19. library ______________
20. nature reserve _______________
Part 3: Questions 21-26
Complete the table below. Write ONE WORD
ONLY for each answer.
Part 4: Questions 31-40
Complete the notes below. Write ONE WORD
ONLY for each answer.
Ethnography in Business
Ethnography: research which explores human
cultures
It can be used in business:
• To investigate customer needs and (31) _____
• To help companies develop new designs
Examples of ethnographic research in business
Kitchen equipment
• Researchers found that cooks could not easily
see the (32) ___________in measuring cups

Subject of drawing Change to be made Cell phone

A (21) Add Malcolm and a (22) • In Uganda, customers paid to use the cell
……………..surround …………………noticing phones of entrepreneurs.
ed by trees him • These customers wanted to check the
People who are (23) Add Malcolm sitting on a (33)_________ used.
……………….outside tree trunk and (24)
the forest ………….. Computer companies
Ice shakes on (25) Add a (26) • There was a need to develop (34) ______to
………………covered ……………..for each improve communication between system
with ice person administrators and colleagues.
(21) ___________(22) ___________
Hospitals
(23) ___________(24) ___________
• Nurses needed to access information about
(25) ___________(26) ___________
(35) __________in different parts of the
Questions 27-30 hospital
Who is going to write each of the following
Airlines
parts of the report?
• Respondents recorded information about their
Write the correct letter A-D next to questions (36) ________ while traveling. Principles of
27-30. ethnographic research in business
• The researched does not start off with a
A Helen only
hypothesis
B Jeremy only
• Participants may be selected by criteria such as
C both Helen and Jeremy
age, (37)________or product used
D neither Helen nor Jeremy
• The participants must feel (38) _______ about
Parts of the report taking part in the research.
27. how they planned the project _________ • There is usually direct (39) ________of the
28. how they had ideas for their stories _____ participants
• The interview is guided by the participant
29. an interpretation of their stories _________ • A lot of time is needed for the (40)
30. comments on the illustrations ___________ ____________of the data.
• Researchers look for a meaningful pattern in
the data.
Part 1: Questions 1-5 A students did not have enough to eat
Complete the notes below. Write NO MORE B students has to pay too much money
THAN ONE WORD OR A NUMBER. C students had to eat whatever was served
Library application form Questions 13 and 14
Surname: Price Write NO MORE THAN THREE WORDS
for each answer.
First name: Angela Mary
Address: apartment 3, 86 (1) _________street, 13. _________and pasta are an example
Pimlico of_________ food
Post code: (2) _________ 14. American food consists of_________
Telephone: 8763 5142 (home)
Questions 15-18
(3)_________(work)
Choose the correct letter A, B or C.
Driver’s licence number: (4) _________
Date of birth: Day: 24 Month: (5) 15. Why does the school say the food will be
_________Year: 1981 better?
A they hired real chefs
Questions 6-8
B The food is more expensive
Circle THREE letters A-F.
C they will make more kinds
What type of books does Angela like?
16. When will the dining facilities open and
A sport
close?
B travel
A 6 am and 12 pm
C classics
B 6 am and 12 am
D history
C 12 pm and 6 pm
E cooking
D 12 pm and 6 am
F nature
17. What can students do if they are hungry in
Questions 9 and 10
the afternoon?
Write NO MORE THAN THREE WORDS
A go out and buy food on the street
for each answer.
B wait till dinner time
9. How much does it cost to join the library? C go to the student store for snacks
__________________
18. What must you do to eat in the dining
10. When will Angela’s card be ready?
facilities if you are not a student?
__________________
A purchase a dining facility card
B purchase meals at the door
C purchase meals from other students
Part 2: Questions 11 and 12 Questions 19 and 20
Choose the correct letter A, B or C. Select TWO answers.
11. What is one of the new advantages in the Which of the following are rules of the dining
dining facilities? facilities?
A more students A do not waste food
B more variety B you may bring friends in to eat
C more service C bring your own plates and trays
D clean your own plates and trays
12. What was one problem with the dining
E don’t litter
options last year?
Part 3: Questions 21-25 Items
Facility Location Hours
Complete the table below. Write NO MORE provided
THAN THREE WORDS for each answer.
(36)
Forms of dog (34) (35)
Examples ……………..
training Kitchen ………… …………
microwave
Obedience – Sit … ……..
oven, store
training – (21)………………….
Spoken (31) …………………
– (22)………………………..
commands (32) …………………
– Patrolling (33) …………………
Guard training
– (23)……………….
(34) …………………
– Knocking someone down (35) …………………
Attack training
– (24)…………………..
(36) …………………
Search training – (25)…………………….
(21)_________22) _________ Questions 37-40
(23)_________(24) _________ Complete the sentences below. Write NO
(25) _________ MORE THAN THREE WORDS AND/ OR A
NUMBER for each answer.
Questions 26-30
Write the appropriate letter A-C next to 37. List three activities that Saturday Morning
questions 26-30 Outings have included in the past
…………………
According to the speaker for which dogs are the
following kinds of training most useful? 38. There are ………………… spaces available
A small dogs for the volleyball team.
B intelligent dogs 39. The first rule of the building:
C large dogs ………………… must be kept to a minimum
26. physical training _________ after 11 pm. The second rule of the building: All
27. search training _________ visitors must sign in at the front of the building.
28. attack training _________ 40. The third rule of the building:
29. barking _________ …………………are not permitted in the
30. biting _________ building.
Part 4: Questions 31-36
Complete the table below. Write NO MORE
THAN TWO WORDS AND/ OR A
NUMBER for each answer.

Items
Facility Location Hours
provided
Dining hall 1st floor (31)
………… Food
…….

Gym and (32) Treadmills,

10 am to
recreational ………… weight set (33)
10 pm
hall … ……………