PUNJAB AND SINDH BANK

PUNJAB AND SINDH BANK

HISTORY

On 24 June 1908 Bhai Vir Singh, Sir Sunder Singh Majitha, and Sardar Tarlochan Singhwhen
established Punjab & Sind Bank.The bank was founded on the principle of social commitment to
help the weaker section of the society in their economic endeavors to raise their standard of life.
Decades have gone by, even today Punjab & Sind Bank stands committed to honor the social
commitments of the founding fathers.On 15 April 1980 Punjab & Sind Bank was among six
banks that the Government of India nationalized in the second wave of nationalizations. (The
first wave had been in 1969 when the government nationalized the top 14 banks.)In the 1960s
Punjab & Sind Bank established a branch in London. In 1991 Bank of Baroda acquired Punjab &
Sind Bank's London branch at the behest of the Reserve Bank of India following Punjab & Sind's
involvement in the Sethia fraud in 1987.Since 2004 Punjab & Sind has shown growth of over
40% year on year, and its recent IPO was oversubscribed by more than 50 times. Recently the
bank crossed a mark of Rs 1 lac crore in business. Setluj Gramin Bank is a Regional Rural Bank
sponsored by Punjab & Sind Bank.It was in the year 1908, when a humble idea to uplift the
poorest of poor of the land culminated in the birth of Punjab & Sind Bank with the far-sighted
vision of luminaries like Bhai Vir Singh, Sir Sunder Singh Majitha and Sardar Tarlochan Singh.
They enjoyed the highest respect with the people of Punjab. The bank was founded on the
principle of social commitment to help the weaker section of the society in their economic
endeavours to raise their standard of life. Decades have gone by, even today Punjab & Sind Bank
stands committed to honor the social commitments of the founding fathers. Punjab & Sind Banks
a government-owned bank (79.62%), with headquarters in New Delhi. Of its 1466 branches
spread throughout India, 623 branches are in Punjab state. Its net profit is Rs. 121.35 crores and
net NPA is 3.55% for the year ending 2014-15. The bank's operating profit for the year ending
2014-15 is Rs. 775.45 crores. Total business of the bank was Rs. 1,51,511 crores for the year
ending 2014-15 and Business per employee is Rs. 15.95 crore. The net worth of the bank as on
31.03.15 is Rs. 4812 crore.

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 PUNJAB AND SINDH BANK

OBJECTIVES PUNJAB & SIND BANK

a leading Public Sector Bank having its Head Office at New Delhi is implementing many key
technology solutions like Core Banking (CBS), Internet Banking (e-banking),Tele Banking,
Mobile Banking, onsite / offsite ATMs, Integrated Treasury Systems, RTGS, SFMS, NEFT etc.
The bank has chosen FINACLE Software of M/s. INFOSYS Ltd., as the Core Banking Solution
and implanted CBS in 100% branches and offices. The Bank’s Primary Data Centre is located at
Vashi, Mumbai and CBS Project Office is located at Naraina, New Delhi. The Disaster Recovery
site is located in Noida and HO Information Technology Department is located in New Delhi.
ATM Switch is located in Chennai and its DRS at Mumbai. Punjab & Sind Bank aims to
leverage the centralized solution to support its growing business, improve operational efficiency
across the counters and multidelivery channels, enhance focus on customers and is committed to
create a Customer Centric Organization with a deep sense of social responsibility . This RFP
seeks to engage an Information Systems Audit Firm ,which has the capability and experience, to
conduct a comprehensive Information Systems Audit of its critical IT infrastructure and to make
appropriate recommendations, as covered under the Scope of Work . The aim of the RFP is to
solicit proposals from qualified bidders for IS Audit assignment.

PUNJAB & SIND BANK is interested to conduct Information Systems Audit of the CBS
infrastructure and associated Systems of the Bank through a reputed Information Systems Audit
firm. Related activities are defined in the scope of work. The scope of the Audit can be modified
as per requirement of bank at any time prior to finalization of Audit. The purpose of RFP is to
solicit proposals from qualified bidders for Information Systems Audit assignment of CBS &
associated infrastructure. 2. PUNJAB & SIND BANK invites separate sealed bids, technical &
commercial, from eligible bidders for IS Audit assignment 3. A complete set of RFP for the
above purpose can be downloaded from the Bank s Official website www.psbindia.com 4. The
bidder who has downloaded the RFP from the above website, is required to submit a non-
refundable fee of Rs.1,000.00 (Rupees One Thousand only) in the form of DD or Banker s
Cheque in favour of Punjab & Sind Bank payable at New Delhi at any time within the last date
and time of submission of bid, failing of which the bid of the concerned bidder will not be
entertained. 5. A complete set of Request for Proposal (RFP) can also be obtained from the

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following address during office hours on all working days between 10 A.M. to 4 P.M. either in
person or by post on submission of a written application along with a non-refundable fee of
Rs.1,000.00 / (Rs.500.00 extra in case of request by Courier) in the form of Demand Draft or
Banker s Cheque in favour of PUNJAB & SIND BANK payable at New Delhi.

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 PUNJAB AND SINDH BANK

“VISION & MISSION STATEMENT “OF THE BANK.

CORPORATE VISION OF THE BANK:

To emerge as a techno savvy vibrant Public Sector Bank with Pan India presence aspiring to
meet expectations of all stake holders

THE MISSION STATEMENT OF THE BANK:

 To provide excellent customer service through innovative products and services for different
segments of customers using state of the art technology.

 To dedicate ourselves wholeheartedly for “Sarva Jana Hitai Sarva Jana Sukhai”

CITIZEN CHARTER

VISION & MISSION STATEMENT

CORPORATE VISION OF THE BANK

To emerge as a techno savvy vibrant Public Sector Bank with Pan India presence aspiring to
meet expectations of all stake holders

THE MISSION STATEMENT OF THE BANK

To provide excellent customer service through innovative products and services for different
segments of customers using state of the art technology.

To dedicate ourselves wholeheartedly for "Sarva Jana Hitai Sarva Jana Sukhai".

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 PUNJAB AND SINDH BANK

YOUR RIGHTS AS A CUSTOMER OF

OUR BANK

As our valued customer, you enjoy the following rights from our Branches network through out
the country:

1. TIME SCHEDULE

1. Receipt of Cash 10-15 Minutes

2. Encashment of Cheques 10-15 Minutes
3. Issue of Cheque-Book/DDs/POs 15-20 Minutes
4. Opening of an Account 15-20 Minutes
5. Payment of DDs/POs 10-20 Minutes
6. Payment/Renewal of FDRs 20-25 Minutes
7. Retirement of Bills 20-30 Minutes
8. Updation of Pass Book/ Issue of Account Statement 05-10 Minutes
9. Statement of Account to be issued regularly On every 5th of the Month.
10. Collection of Cheques Local : 2-4 days
Outstation: 10-14 days

2.COMMON PRACTICES FOLLOWED BY OUR BRANCHES FOR YOUR

CONVENIENCE

1. Display of business hours.

2. Attend to all customers present in the banking hall at the close of business hours and
rendering of courteous service.

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3. Provide separate 'Enquiry' or 'May I Help You' at large Branches.

4. Offer nomination facility to all deposit accounts (i.e. account opened in individual capacity)
and all safe deposit hirers (i.e. individual hirers).
5. Display interest rates for various deposit schemes from time to time.
6. Notify change in interest rates on advances.
7. Display of Service Charges on issue of Demand Drafts, Pay Orders, Duplicate Drafts,
Cancellation of Drafts, Collection of Documents, etc.
8. Display Time - Norms for various Banking Transactions.
9. Pay interest for delayed credit of outstation cheques, as advised by Reserve Bank of India
(RBI) from time to time.
10. Display of availability of Locker facility at the Branch.
11. Display of Tax Collection facility at the Branch.
12. Accord immediate credit in respect of outstation and local cheques upto a specified limit
subject to certain conditions, as advised by RBI from time to time.
13. Provide complaint/suggestion box in the Branch premises.
14. Display address of Zonal & Head Offices, as well as Nodal Officer dealing with customer
grievances/complaints.
15. Name and address of the concerned banking ombudsman.
16. Corruption free service to all customers.
17. We have extended business hours in our fully computerized branches in Delhi.

3. COMMON AREA OF CUSTOMER BANKER RELATIONSHIP:

(a) SAVING BANK ACCOUNT:

(i) These accounts are designed to help the individuals (personal customers) to inculcate habit
of saving money and to meet their future requirement of money. The amount can be
deposited / withdrawn from these accounts by way of cheques / withdrawal slips. The

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withdrawals are restricted to 50 entries each half-year in the S.B. Account.

(ii) Saving Bank accounts are very popular. These accounts can be opened by eligible
person(s) and certain organization(s) / agencies as approved by the Reserve Bank of India
(RBI).
(iii) As required by law, while opening this account, we satisfy ourselves about the identity,
including verification of address, of a person(s) seeking to open an account and to assist in
protecting our prospective customer(s) and ourselves against fraud and other misuses of the
banking system.
(iv) We are required to obtain two recent photographs of the person(s) opening the account, as
per R.B.I. directives.
(v) We are required to obtain Permanent Account Number (PAN) or alternatively obtain
declaration in Form No. 60 or 61 as per the Income Tax Act (vide Section 139 A) from the
person(s) opening the account.
(vi) We provide to the prospective customers details of the documents required for
identification of the person(s) opening the account in addition to satisfactory introduction.
Documents normally accepted are the current, gas / telephone / electricity bill / ration
card / voter's identity card / driving license / passport, etc.
(vii) You are required to maintain certain minimum balance in the account, as specified by the
Bank from time to time, separately for computerized and non-computerized Branches and
also depending on, whether account holder wants to avail the cheque book facility or not.
Non-compliance of this would attract service charges. Interest at 3?% p.a. is processed
rate, as per presently paid on half yearly basis depending on minimum balance between the
10th day and last day of the months, provided it works out to minimum Re. 1/-
(viii) Cheques, dividend warrants drawn in the name of account holder(s) will only be collected
through this account. Financial instruments endorsed in favour of the account holder(s)
will not be collected through savings bank account.
(ix) Get your passbook updated on presentation legibly with full entries. If the number of
entries to be made is large, kindly leave the passbook against receipt showing the date
when it can be collected back. You can obtain the statement of account indicating full
details by 5th of every month in case you have not been issued a passbook.

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(x) You can obtain a new cheque book when your requisition slip appears next in the current
cheque book.
(xi) For more details, please contact our Branch to serve you better.

(b) CURRENT ACCOUNT

(i) Current Accounts can be opened by individuals, partnership firms, private and public
limited companies, HUFs /specified associates, trusts, etc.
(ii) As required by law, while opening this account, we satisfy ourselves about the identity,
including verification of address, of a person(s) seeking to open an account to assist in
protecting the right of customer(s) and ourselves against fraud and other misuses of the
banking system.
(iii) We also require a satisfactory introduction of the person(s) opening the account by a
person acceptable to the Bank and will require to obtain two recent photographs of the
person(s) opening/operating the account, as per RBI directives.
(iv) You are required to give Permanent Account Number (PAN) or alternatively obtain
declaration in Form No. 60 or 61 as per the Income Tax Act (vide Section 139A) from the
person(s) opening the account (i.e. including partners of Registered/Unregistered
partnership as also Registered / Incorporated bodies / companies).
(v) We provide to our prospective customers details of the documents/required for
identification of the person(s) opening the account in addition to a satisfactory
introduction. Documents normally accepted are the current, gas/telephone/electricity
bill/ration card/voter's identity card/driving licence/passport, etc.
(vi) Minimum balance as stipulated from time to time is required to be maintained and no
interest is paid on credit balances kept in current account.
(vii) Services charges are levied for:

o Ledger folio used

o Cheque Books issued
o Non-maintenance of minimum balance.

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o Return of cheques etc.

o Other facilities as required by the Current Account Customer.
(viii) For opening special types of current accounts like for Executors Administrators, Trustees,
Liquidators, etc., the Branch Manager may be contacted who will help in opening these
type of accounts.
(ix) As per RBI directives, the applicant (i.e. account opener) should declare in the account
opening form or separately that he is not enjoying any Credit facility with any Bank and if
he does enjoy any facility/facilities he should declare full particulars therefore indicating
the name of the Bank and name of the Branch, wherefrom he has availed these facilities.

(C) TERM DEPOSIT ACCOUNTS :

(i) We have tailored various deposit schemes to suit the needs and expectations for investing
in every walk of life, which are prominently displayed at our branches for your
convenience. We welcome you to seek more details and shall also be glad to assist in the
area of investment in various deposit schemes vis-a-vis your requirement.
(ii) Term Deposit accounts can be opened by individuals, partnership firms, private and public
limited companies, HUFs/specified associates, etc.
(iii) As required by law, while opening this account, we satisfy ourselves about the identity,
including verification of address, of a person(s) seeking to open an account, to assist in
protecting the prospective customer(s), members of the public and ourselves against fraud
and other misuses of the banking system.
(iv) We require a satisfactory introduction of the person(s) opening the account by a person
acceptable to the Bank and will obtain two recent photographs of the person(s) opening the
account, as per R.B.I. directives.
(v) We also require to obtain Permanent Account Number (PAN) or alternatively obtain
declaration in Form No. 60 or 61 as per the Income Tax Act (vide Section 139 A) from the
person(s) opening the account.

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(vi) Premature withdrawals are allowed, unless specified otherwise, at the rate of interest
applicable for the period, for which the deposit has run or the contracted rate whichever is
lower, subject to penalty, if any prescribed by the Bank. No interest will be paid on
premature withdrawals of deposit which has remained with the Bank for less than 15 days.
For more details of interest rates, please contact our Branch Manager.
(vii) Generally loans/overdrafts against deposits are allowed, except on Certificates of Deposit
(CD). Such loans are sanctioned by charging interest at rates directed by RBI from time to
time or as prescribed by the Bank and automatic renewal of FDRs are also available.
Interest on overdue deposit is paid, if the deposit is renewed, as decided by the Bank from
time to time.
(viii) Interest on deposits is payable either monthly at discounted value or quarterly or
compounded quarterly (i.e. reinvestment of interest) or on the date of maturity at the option
of the depositor as applicable under particular deposit scheme.
(ix) Interest on Bank deposit is exempted from Income Tax upto a limit, specified by Income
Tax authorities from time to time, as per Govt. norms.
(x) We accept the declaration in Form No. 15 H preferably at the commencement of the
Financial year for receiving interest on deposits without deduction of tax.
(xi) We issue TDS Certificate for tax deducted, within time schedule as per law.
(xii) Transfer of funds on maturity of terms deposits as well as periodical interest on such
deposits to another branch of the Bank is done at par.

(d) CAPITAL GAIN SCHEME - THE TAX SAVER SCHEME

Exemption of Capital Gain Tax under Section 54B, 54D, 54F and 54G of I.T. Act, 1961 is
available on amount deposited under Account 'A' (Saving Deposit) and/or Account 'B' (Term
Deposit) with option to keep deposit on cumulative or non-cumulative basis at Branches.

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4. PAYMENT OF BALANCE IN ACCOUNTS OF THE DECEASED

CUSTOMERS TO SURVIVORS / CLAIMANTS:

As directed by the RBI, we do not insist on succession certificate from legal heirs in accounts
having survivorship / nominee irrespective of amount involved.

5. STANDING INSTRUCTIONS

Standing instructions can be given to the Bank for transfer/remittance of funds from one account
to other account(s) maintained in the same Branch, any other Branch of the bank or any other
Bank or any other third party.

6. SAFE DEPOSIT LOCKERS

The facility of Safe Deposit Lockers is an ancillary service offered by our Bank. The Branches
offering this facility will indicate/display this information at a prominent place.

The major aspects governing the services are :

A locker may be hired by an individual (not minor) firms, limited companies, specified
associations and societies etc. except blind persons.

Nomination facility is available to individual hirer of Safe Deposit locker.

Loss of key should be immediately informed to the Branch and customer will be charged for
break-opening of the Locker.
Lockers are available in different sizes.

Lockers are rented out for a minimum period of one year as per bank's policy. In case of overdue

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rent, the Bank will charge penalty as decided from time to time.

With standing instruction, the rent may be paid from the deposit account of the hirer.

We will issue locker only to properly introduced persons.

We reserve our right to break open the locker if the rent is not paid inspite of giving notices as
per the Bank rules and recover charges thereof.

7. ARTICLES IN SAFE CUSTODY

Articles like shares, securities, etc., can be kept in safe custody with the Bank on prescribed
charges wherever such facility is offered. Large/small boxes must be locked by the customer(s)
and particulars must be written/painted thereon. The lock should be covered by stout and sealed
with the customer's seal. Relationship of Banker and customer shall be that of Bailer & Bailee.

8. NOMINATION

Nomination facility is available for all deposit accounts, articles in safe custody and safe deposit
vaults.

Nomination is available for accounts opened in individual capacity (i.e. single/joint accounts as
well as accounts of a sole proprietary concern) only i.e. not for accounts opened in representative
capacity.

Nomination can be done in favour of one person only. However, nomination in favour of more
than one person (i.e. upto 2 persons) is permissible in jointly operated locker accounts with
common consent.

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Nomination can be made, cancelled or varied by the account holder anytime during his/her
lifetime. While making nomination, cancellation or variation, witness is required and all account
holders should sign the request.

Nomination can be made in favour of a minor also.

For the existing accounts, where nomination is not made, the account holder(s) can do so by
filling up form available with the Branches.

Customers (new as well as existing) are requested to avail nomination facility, if they have not
availed said facility so far.

9. PENSION PAYMENTS

Pensioners of Central and State Governments can open a separate pension account in any of our
Branches.

Pensioners are requested to produce the life certificate once in a year (i.e. in the month of
November) to enable the Branches to pay pension without interruption/delay.

The pension will be credited by the Branch to the Pensioner's savings or current account during
the last four working days of the month. The pension for the month of March will be credited on
or after 1st working day of April. The pension will not be paid in cash or through a joint account.
Every pensioner is required to submit life/marriage/remarriage/unemployment certificates
periodically.

EXEMPTIONS: Exemptions of minimum balance, incidental charges, withdrawal of pension by

withdrawal form to the pensioner's dependent are available.

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10. REMITTANCE SERVICE

Customers may remit funds from one centre to another centre by Demand Draft or Telegraphic
Transfer (TT) etc. by paying specified charges as per the Bank's rules.

The customers can utilize the facility of Electronic Funds Transfer (EFT) System operated
through RBI for transferring funds to and from Delhi, Kolkata, Chennai, Mumbai, Jaipur,
Chandigarh, Kanpur, Patna, Guwahati, Ahemadabad, Bhuvneshwar, Nagpur, Hyderabad,
Bangalore and Tiruvanantapuram, Upto Rs. 2 crores per remittance.

Demand Drafts, telegraphic and pay orders for Rs. 50,000/? and above will be issued by the
Banks only by deposit to the Customer's account or against cheques or other instruments
tendered by the purchaser and not against cash payment. Similarly such payments for Rs.
50,000/- and above will be made through banking channels and not in cash.

11. ISSUE OF DUPLICATE DEMAND DRAFT WITHOUT RECEIPT OF NON-

PAYMENT ADVICE

As directed by the RBI, we will issue duplicate demand draft upto Rs. 5000/- on the basis of
adequate indemnity and without obtaining Non-Payment Advice from the drawee Branch.

12. TIME FRAME FOR ISSUE OF DUPLICATE DRAFT

As directed by the RBI, we will issue duplicate demand draft to the customer within a fortnight
from the receipt of request. For delay in issuing duplicate draft beyond the above stipulated
period, we will pay interest at the rate applicable for fixed deposit of corresponding maturity in
order to compensate the customer for such delay.

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ANALYSIS

I. This analysis displays the division of sample according to the occupation. A total of
20 people were surveyed.

Table 1

Valid Cumulative
Frequency Percent Percent Percent

Valid SALARIED 9 44.0 44.0 44.0

BUSINESS 5 24.0 24.0 68.0

PROFESSIONAL 6 32.0 32.0 100.0

Total 20 100.0 100.0

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II. How the customers find salary and savings account provided by Punjab and sindh
bank?

customers

poor
12% very good
20%
exellent
16%

satisfactory good
24% 28%

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III.Do customers have any other product of PUNJAB AND SINDH BANK other than
savings and salary account? (Like term deposit, mutual funds, insurance, home
loan, car loan etc.)

THIRD PARTY PRODUCT

NO
20%

YES
80%

IV. Are the customers satisfied with their savings and salary account?

NO. OF PEOPLE
NO
18%

YES
82%

V. Which bank is better in providing services regarding transactions?

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BANKS

SBI
31%
ANDHRA BANK
40%

IDBI
29%

VI. Which is better bank in ease of access (both branch & ATM)?

BANKS
IDBI
25%

ANDHRA BANK
45%

SBI
30%

VII. Which bank’s accounts provide greater flexibility?

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BANKS

AXIS
23%

ICICI
44%

HDFC
33%

VIII.Are you satisfied with the relationship manager’s service provided by Punjab
And Sindh Bank?

Relationship Manager service

NO
21%

YES
79%

IX.Which channel you use to access your account?

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HOW YOU ACCESS YOR ACCOUNT

PHONE
BANK-
ING
20%

DIRECT BRANCH
48%
NET BANKING
20%

MOBILE BANKING
12%

X. Which are the areas of improvement?

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AREAS OF IMPROVEMENT

PRODUCTS UPDATES
17% 35%
RM
11%

TECHNOLOGY
12%
SERVICE
25%

XI. Which are group do you belong (Age wise) ?

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XII. What is your occupation?

Interpretation :

Most of the service class people prefer to open a Savings Account in comparison to the
business class people. This may be possible due to the facility of “Anywhere Banking”
suiting their needs and preferences.

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XIII. Please specify your annual income?

Interpretation:

Income does not make any difference as far as opening the account in the Punjab and sindh
Bank is concerned, as the bar diagram is vividly revealing that more or less people of every
segment of income group have opened and are opening the account expert one group i.e.
lower income group where emphasis is required to penetrate this group so it can be said that
the target group of the Punjab and sindh bank, specially for saving account are of every
segment of income group since its is devoted to render best services to its costumer.

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XIV. what features/attributes, while opening an account do you expect from a

bank?

Interpretation:

When a customer visits any bank the first and foremost thing he expects is the quickness
of service and the promptness in entertaining by the bank employee. Second thing
customer wishes to have is proper information regarding his queries. One this in this bar
also really significant is, factor like less formalities of document while opening an
account. Varieties of product do not make a big impact on customer behavior for opening
an account in any bank if its services are efficient. But on the other hand bank can’t
ignore working hours. As in this bar customer has erred it. For these services like bank
preference should be given to make a prompt and customer friendly service channel. For
this focus must be given to make well informed and proactive employee along with work
should be executed technologically rather than manually.

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XV. What kind of account do you have in Punjab and sindh bank ?

Interpretation :

Saving account is the leading and attractive product for the Punjab and sindh bank as it
occupies a major chunk in this bar. It is clearly implying that this product has the ability to
satisfy the customers. On the second had and the positions current accounts and fixed
deposits has also been helpful to increase the customer base but still their performances
needs to be improved. One thing in this bar which is significant is the business of the bank is
relying on only few leading products, reason for this could be, neither it has limited range of
products nor rest of the product does not have much ability to penetrate in the stiff market of
banking of Jaipur. That is giving an alarming message to the management of the bank to go
or analyzing the situation very minutely and must ascertain where things are going wrong
and for that what short of necessary step could be taken. Providing better services in
comparison with the competitors is a must for excelling in industry.

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XVI. Who influenced to open an account in Punjab and sindh bank?

Interpretation :

As it is said a satisfied customer is the best medium for advertisement since in this bar
friends and relatives have play a key role in opening the accounts for others, which implies
that bank real customer are satisfied enough with the facilities available on the products and
the services enjoyed by them. An advertisement and bank employees more or less has been
good performer in their respective domain. It reveals advertisement of different medium, as
been a key factor in generating the awareness about banks product as well as facilities that
are made to available on then in the peoples mind.

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XVII. Your remark on products of Punjab and sindh bank?

Interpretation :

As this bar is showing at what level people are saved with saving account, with its unique
facilities features, and ability to serve all the needs of customer because by and large it can be
said 75% people are saving good to savings accounts, this implies that this product has been
a leading product and still an attractive product of the Punjab and sindh bank. Reason for this
could be different type of facility associated with this product, which are reading true value
to the customer and marketing people are also very much devoted to give the best from this
part. Efforts must be given to know why they are people who are still saying average and
poor about saving accounts and what are the factors that are going wrong with that segment
of people.

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XVIII. In comparison to other bank how would you rate Punjab and sindh bank ?

Interpretation :

Rating of any bank depends on its overall performance in the eye of the people. This bar is
vividly showing that the performance of Axis bank has been good because in such a short
span of it’s existence in this city with strong competition from major public sector bank like
SBI and other private banks, Reason for this could be, it has occupied a different position in
the people mind with its customer friendly products and to serve them a efficient and prompt
banking system.

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XIX. How long did your wait in queue ?

XX. Do you think the number of counters available are sufficient?

Interpretation:

As this bar graph showing 82% people are sufficient. While it should be 100% people.

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PUNJAB & SIND BANK (PSB) : COMPANY PROFILE AND

SWOT ANALYSIS

"Punjab & Sind Bank (PSB) : Company Profile and SWOT Analysis" contains in depth
information and data about the company and its operations. The profile contains a company
overview, key facts, major products and services, SWOT analysis, business description,
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data on company financial performance and competitive benchmarking. - The profile also
contains information on business operations, company history, major products and services, key
employees, and locations and subsidiaries. Reasons To Buy - Quickly enhance your
understanding of "Punjab & Sind Bank" - Gain insight into the marketplace and a better
understanding of internal and external factors which could impact the industry. - Increase
business/sales activities by understanding your competitors’ businesses better. - Recognize
potential partnerships and suppliers. Key Highlights Punjab & Sind Bank (PSB) is a financial
services provider based in India. The bank provides a range of retail and commercial banking
products and services. Its portfolio of products and services includes savings accounts, current
accounts, recurring deposits, fixed deposits, housing loans, conveyance loans, consumer loans,
personal loans, education loans and other loans. Furthermore, the bank provides internet banking,
phone banking, international banking, merchant banking, hire purchase, leasing and credit card
services. It also provides locker facility and fund transfer services. Through these products and
services, PSB serves individuals and corporate customers. It distributes its products and services
through a network of branches, ATMs in India. PSB is headquartered in New Delhi, India.

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STRENGTHS

1. Schemes for rural sector

2. Tie-ups with Auto sector firms like TATA Motors and Maruti
3. Active in various Government schemes facilitation
4. Has around 1000 branches across India and 400 branches in India

WEAKNESS
1. Less penetration in the urban areas

2. Inadequate advertising and branding as compared to other banks

OPPORTUNITIES
1. Small scale business banking across India
2. Expansion I n other countries for international banking
3. Installation of more ATM’s and better customers service

THREATS
1. Economic crisis and economic fluctuations
2. Highly competitive environment
3. Stringent Banking Norms by the RBI and the Govts

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CONCLUSION

It was in the year 1908, when a humble idea to uplift the poorest of poor of the land culminated
in the birth of Punjab & Sind Bank with the far-sighted vision of luminaries like Bhai Vir Singh,
Sir Sunder Singh Majitha and Sardar Tarlochan Singh. They enjoyed the highest respect with the
people of Punjab.
The bank was founded on the principle of social commitment to help the weaker section of the
society in their economic endeavours to raise their standard of life.
Decades have gone by, even today Punjab & Sind Bank stands committed to honor the social
commitments of the founding fathers

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WIBLIOGRAPHY

 www.google.com
 www.yahoo.com
 www.wikipedia.com

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