Reservation

Receptionist: Good morning. Welcome to __.

Client: Hi, good morning. I'd like to make a reservation for the 13th of
September. Do you have any vacancies?
R: Yes sir, we have rooms available for that date. What date and time is your
aarival?
C: 12th of September.
R: How long will you be staying?
C: I'll be staying for two nights.
R: How many people is the reservation for?
C: There will be two of us.
R: What bed would you like? twin beds or a double bed?
C: A double bed, please.
R: Great. What view of the room would you like, ocean view ,pool view or
garden view?
C: If that type of room is available, I would love to have an ocean view. What's
the rate for the room?
R: That is 3,200 per night. May I know your name please?
C: George Monki.
R: Could you spell your last name for me, please?
C: Sure. M-O-N-K-I
R: Your contact number please?
C: Yes, my cell phone number is 0909090909
R: Great. How would you like to settle your payment, cash or credit card?
C: Cash.

R: I received exact amount of 8,000

(If credit card)

C: Credit card
R: And what is the name of the cardholder?
C: George D. Monki
R: Alright, Mr. Monki, your reservation has been made for the 13th of
September for a room with a double bed with ocean view. Check-in is at 2
o'clock. If you have any other questions, please do not hesitate to call us.
C: Great, thank you so much.
R: My pleasure. We'll see you in September, Mr. Monki. Have a nice day.

Checking-In

Hotel: Good afternoon. Welcome to the Grand Woodward Hotel. How may I
help you?
Guest: I have a reservation for today. It's under the name of Monki.
Hotel: Can you please spell that for me, sir?
Guest: Sure. M-O-N-K-I
Hotel: Yes, Mr. Monki, we've reserved a double bed for you with a view of the
ocean for two nights. Is that correct?
Guest: Yes, it is.
Hotel: Great. We already have your credit card information. Sign this receipt,
please.
This includes a buffet every morning, free airport shuttle service and
pool.
Your room is Room 111. Here is your keycard Sir.

And this is our bellboy to help you carry and lead you in to your room.

Guest: Great. Thanks.

Room Transfer

Guest: Hello. This is George Monki. I would like to transfer into another room.
Hotel: May I know the reason please?

Guest: The children beside mine room is too loud, we cannot sleep.

Hotel: Okay Sir, what room type would you like to transfer?

Guest: A room same as this please.

Hotel: Okay Sir, let me check first.

Sir, we have another room with double bed with an ocean view in room
114.

When will you be planning to transfer?

Guest: Right now please.

Hotel: Okay Sir, the __ will get you there and transfer you to your new room.

Guest: Thank you give us 20 mins please, then we could transfer.

Hotel: Sure Sir, thank you very much.

Check - Out

Hotel: Knock 3x. Good day. My name is __ and I am your ___ and I am here to
help you carry your luggages and assist you in the front desk.

F.O

Hotel: Did you enjoy your stay with us?

Guest: Yes, very much
Hotel: That’s great. If you are planning to book for another reservation soon,
just contact us at 0909 and you may visit our online website.
Guest: Sure, and I'll tell other people to come here.

Hotel: That's good to hear.

Here is our ___ to send you at the airport.

Thank you Sir for staying at ____ and see you soon.