23-Z Block, Phase 3, DHA, First Floor

Lahore, 54000

Phone: 0334-8661132

www.socialsquare.com.pk

Date: September 10, 2023

To: Mr. Avais

CEO

Avanceon Private Limited (Gulberg-II, Lahore)

From: Mr. Adil Rizwan

Customer Support Manager

Social Square (Phase-III, DHA, Lahore)

Subject: Resolution of the Salary Management Software Issue

Dear Mr. Avais:

I hope this letter finds you in good health and high spirits.

I am writing this partial adjustment letter on behalf of Social Square to address and resolve the recent
issue you encountered with our salary management software.

Upon conducting a comprehensive investigation into the matter, we have uncovered crucial information
that has shed new light on the situation. It has come to our attention that the "Error 404: Page Not
Found" message you experienced was a result of an unauthorized hacking attempt originating from your
organization's IP address.

Authors: Group 4
We understand the seriousness of this situation and would like to extend our gratitude to you for
promptly bringing this matter to our attention. To ensure a swift resolution and prevent such incidents
in the future, we are taking the following steps:

1. Notification:

We have notified our internal team, including our Product Development Manager, and they are working
diligently to address the security breach. It is important that we keep communication channels open
between our teams during this process.

2. Documentation:

We are thoroughly documenting all aspects of the hacking attempt, including the IP address, date, and
time of the incident. This information will be valuable for both our records and any potential legal
actions.

3. Security Review:

Our IT and cyber teams are conducting an internal review of our software's security protocols. This
review will help us identify vulnerabilities and implement measures to strengthen our software against
unauthorized access.

4. Enhanced Security Measures:

Based on the findings of the security review, we will be implementing enhanced security measures to
reinforce the integrity of our software and safeguard our customers' data.

5. Collaboration:

We value our partnership with Avanceon Private Limited and are committed to working closely with
your IT department to ensure that such incidents are prevented in the future. We are open to
collaboration on additional security measures as needed.

6. Regular Updates:

We will provide you with regular updates on the progress of our investigation and the steps being taken
to enhance security. Your satisfaction is our priority, and we want to ensure that you are informed
throughout this process.

Authors: Group 4
7. Exclusive Discount Offer:

There is a possibility of a loop hole existing in the software from our end. Therefore we are offering you
30% off on the maintenance services. However it is important that important protocols are
implemented from your end so that in the future, hacking isn’t possible.

We understand the importance of data security, and we deeply regret any inconvenience this incident
may have caused you and your organization. Please accept our sincerest apologies for any disruption
you may have experienced.

Enclosed with this letter is a detailed field visit report, which outlines the events, findings, and actions
taken during our visit to your premises. This report serves as a comprehensive record of the incident and
our response.

Once again, we thank you for your prompt reporting of this issue, and we are committed to resolving it
swiftly and effectively. If you have any questions, concerns, or require further information, please do not
hesitate to contact me directly at adilrizwan@gmail.com or 0334-8661132.

We look forward to working collaboratively with Avanceon Private Limited to ensure the security and
reliability of our software.

Sincerely,

Mr. Adil Rizwan

Customer Support Manager

Social Square

Authors: Group 4