Interview Questions

1. Can you give an example of a time when you had to adapt to a major change in a
previous job? How did you handle it?
 During my time at Etisalat in 2009, there was a launching of a new system and
we had to migrate all the previous customer's Database to the new system that
was a major change that I encountered as a data processor, to make it easier on
myself I have volunteered to be a part of the testing team for this new system
even though the testing sessions would be out of my office hours I still wanted
to do it so that I can be a reference to my team later, that has also made it
easier for me to understand the system and adapt easily to it since I know all
the details of it. This experience has also allowed me to give my feedback to
the IT department so they can update the system according to my feedback,
this made me feel like I am a part of this project it reflected on my flexibility
and acceptance of this change and made me look forward to it. After the
migration process, I was the mentor of my colleagues and their guidance.

2. How do you prioritize your tasks and responsibilities when faced with a sudden
change or new project?

 The first thing to do is to take your time to understand the impact of the
sudden change whether it’s an opportunity or a crisis, then I have to Identify
the critical tasks.

3. Describe a situation where you had to work with a team member

who had a different approach or perspective. How did you adapt to
collaborate effectively?

 When I was working in Etisalat a telecommunication company i was a business analyst and was
handling a project for Dubai’s electricity and water authority, The customer had a problem that he had a
very large plan that was costing him around $250,000 that he was not using this plan included sim cards
with data plans that no one was using, the customer's problem was that he was unsatisfied with the waste
of money on data plans that where more than the number of employees he had. I and the sales manager
and had to partner up and think about a solution for this customer, of course, the sales manager did not
want to offer any reduction in the plan because from his perspective that Is going to generate less
revenue as for i thought that if we did not find him a solution we are going to lose this customer forever
because he would not appreciate not being able to find him a solution, I tried to convince the sales
manager losing a bit from the pie is better than losing it all so I suggested that we find a way to make the
customer satisfied and at the same time retain more customers. First, we suggested that instead of
assigning a sim card and data plan for each customer its better if we give them a pool of data that they
all share as a company, that way the customer will be paying exactly what he needs The second
recommendation was to create a retention plan for the employees in the business that way we reached to
an agreement that the customer would be satisfied and the sales manager would retain profit.
 4. Tell me about a time when you had to adjust your work style to
meet a tight deadline or unexpected request. What steps did you take?

5. Have you ever encountered a situation where a project or task

didn’t go as planned? How did you adapt and ensure its successful
completion?


6. What strategies do you use to stay current with industry trends

and new technologies? Can you provide an example of a time when you
applied this knowledge to adapt to a changing environment?

 Attending training, completing courses, joining the tryout phase, and then
exchanging knowledge with my team members.

7. Describe a situation where you had to learn a new skill or

software quickly. How did you go about acquiring the necessary knowledge?


8. Have you ever received feedback that required you to make

significant changes in your work habits or approach? How did you react and
adapt to this feedback?

 In my first work experience at HSBC bank, my job was in the legal sector in
which if a client did not pay whatever he had to pay or had empty cheques I
had to report the customer to the police and they would take further action
with him at the begging I use to feel so sympathetic and sorry for the people
who would get reported to the point in which I was doubting this job and it
started affecting me so I had to share my thoughts with a colleague who
had worked in the same sector and see what she thinks, she told me to
learn how to not let my emotions get in my way because that would reflect
negatively on myself and think about job as a task that has to be done and
don’t overthink it in any way. That really helped since this was my first job
and I wasn’t as exposed as I am now.

9. How do you handle conflicting priorities or unexpected

challenges in your work? Can you share a specific example?

10. In a rapidly changing industry like ours, how do you ensure that
you stay adaptable and open to new ideas and approaches?

 Accepting the ongoing change as change is not something we as humans do not look
towards.
 Stay connected with mentors and coworkers.
 Challenge myself into going the extra mile that would make me go out of my comfort zone.
 Stay up to date by doing market research on new
1. Can you describe your approach to providing excellent client service?

The first thing is to actively listen to the customer and show empathy.
Build strong and clear communication channels.
Be realistic and honest.
Customize a solution.
Be adaptable to changing client needs and market conditions.

2. Give an example of a time when you went above and beyond to satisfy a
client’s needs or expectations.

Dewa example

3. How do you handle difficult or irate clients? Can you share an example?

4. What strategies do you use to ensure effective communication with

clients?

5. How do you prioritize competing client demands or requests?

6. Describe a situation where you had to deal with a client complaint. How
did you resolve it?

7. How do you stay updated on industry trends and client preferences to

better serve your clients?

8. Can you share an experience when you had to collaborate with a team
to deliver outstanding service to a client?

9. What steps do you take to anticipate and prevent potential issues or

challenges that clients might face?

10. How do you measure client satisfaction and the success of your client
service efforts?