1/

Cybergames Ltd
44 Regent Street
London
WC1 2EE

27 September 2023

Mr Roland Jenks
Sales Director
Business Lines Ltd
2 Bridge Street
Oxford
OX2 4JF

Dear Mr Jenks

We are organizing a demonstration of our new business games. We have two games
which are:
- “Take over”
- “Marketing Manager”
This game will take place at our head office on 26 March at 10:00 am. It will have the
attendance of our Chief Designer. Special customers only are invited.
The timetable includes reception and coffee, introduction of games, hands-on testing,
questions and lunch.
“Takeover” presents all the problems of tasking over a company
“Marketing Manager” contains the methods of success in positive team building
We hope you can attend

Yours sincerely

Tan Duc
Tan Duc
Assistant Manager.

2.
Continental Furnishings
4 Rupert Street
Bolton
BL46JH

27 September 2023

Conference and Exhibition Centre

Bahnhofstrasse 77
86399 Augsburg
Germany

Mr Strauss

Thank you for spending your time reading this letter. I am writing to request for
exhibition space and accommodation.
I wish to reserve the following display space and accommodation for the summer
exhibition:
- 5 display areas
- office area
- lighting technician
- 2 nights accommodation
- early confirmation
- invoice Accounts Department
-
Additionally, we shall require 3 living areas and 2 bedrooms for our staff.
We used your services last year and we were really satisfied. Several orders were
taken last year and we are looking for further new customers this year.
I look forward to your early confirmation of our booking

Yours sincerely
Tan Duc
Tan Duc
Assistant Manager.
3.
Starlight Perfumes
4 Rosewood Square
Chelsea
London
SW4 6BJ

27 September 2023

Mrs Liliana Vucic

64 Skadalije
11000 Belgrade
Yugoslavia

Dear Mrs Vucic

It was a great pleasure to meet you recently in London

I am having a business trip for my company in London, so I want to make an
appointment to ask you for some advice about the perfumes market in Europe.
Our company, “Starlight”, is seeking for new markets, especially Europe. We are
doing a wide range of perfumes. Currently, we are trying to sell a new perfume called
'Eastern 4 Sunset' to the market. You are an expert in this field and you surely have
some valuable advice for our company
I look forward to receiving your suggestions and advice

Yours sincerely
Tan Duc
Tan Duc
Assistant Sales Manager.

4.
Antico Accountants
Arenales 1880
Martinez City
Argentina

27 September 2023
The Sales Manager
Alonso Office Supplies
Avellaneda 460
San Isidro
Buenos Aires
Argentina

Dear Sir

I regret to inform you that the estimate you sent is not correct. We are disappointed by
the poor service.
We had ordered furniture from your company for our 4 branch offices, but there are
only 3 branch offices in the estimate and only half the desks ordered. In addition, the
delivery date is wrong too, we expect to receive the furniture earlier.
Our employees called so many times, but there was no telephone response. We expect
to receive the order as soon as possible with clear order instructions and exact delivery
date or we may consider canceling it.
Please confirm by return that everything is now in order

Yours faithfully

(5)

Scottish Clothing Company

84 Castle Street

Edinburgh

EB26AJ

27 September 2023
The Manager

Timpops and Sons

Bismarckstrasse 45-53

42115 Wuppertal

Germany

Dear Madam

I'm had to apology for non-delivery of order. I very sorry to learn, take full
responsibility for my actions and deeply regret the inconvenience that it must have
caused you!

It's come to our attention that our product which order for 250 Scottish caps. Our
product team is working tirelessly to correct this issue, checked our files, and to
ensure it doesn't come up again in the future.We want you to know that your
satisfaction is our highest priority and highly valued customer.
We know this doesn't make up for your experience, but we hope it's a step in the right
directio, we also delivery by special carrier which ship new delivery date
confirmed as, and we hope you accept for sincere apologies.

To help make things right, we'd like to offer you additional 10% discount on 29th
September

We will provide another update within error on computer records. In the meantime, if
you have any additional questions or concerns, please don't hesitate to contact.

We will continute to do good business and We're sorry for any inconvenience this has
caused, and we appreciate your understanding.

Yours faithfully

MrT

Chen Ngoc Ba

Assistant Manager
(6)

Sparks Electronics

388 Baker Street

London WC2 2EH

28 September 2023

Sky TV

Satellite House

Kew Road

London

SW9 4AB
Dear Mrs Papas

As you are one of our most important person. I am writing to invite you Sparks
Electronics to preside over as chief guest and speaker for this special.

For special guest like yourself, we are celebrating 25 year in business which
celebration for staff and customers so hope you can enjoy the show. This important
occasion will be on the evening of 28 September, starting at 14:00 PM.

The timetable for the evening is as follows:

14:00 pm arrvial and coffee

14:30 pm Chairman's choice of speaker

15:00 pm chat show much admired

15:30 pm guests will be thrilled for the most important part

16:00 pm chosen for popularity/talent

Kindly consider this letter as a formal invitation and revert to us at the earliest. We are
looking forward to positive response from you. Please feel free to get back to us for
any further information.

Yours sincerely

MrT

Chen Ngoc Ba

Assistant Manager
(7)

International Plastics Ltd

84 Church Street

Dundee

DD24YS

28 September 2023

The Customer Services Manager

Tartanair

Tartanair House

2 The Lapwings

Glasgow

GL1 4BJ

Dear Madam

We're really sorry about dissatisfaction and request compensation that so writing this
letter.

We recognize that our very disappointed recent interaction with you fell short of the
customer service standards we hold ourselves to.

There's no excuse for the experience you received. As a company, we're reflecting on
this situation and taking the necessary steps to ensure this doesn't happen again.
The first is the flight delay 2 hours to Stockholm on 27th September which make you
nearly missed important meeting. Besides that the customer services make other
passengers angry. Food and service a disgrace because they serve cold-in flight food.

I hope you will give serious consideration to my request

Yours faithfully

MrT

Chen Ngoc Ba

Assistant Manager

Letter-writing situation/task 8: checklist

Meridian Carpets Ltđ

4 Station Yard
Tewkesbury
TK3 4DN

27 September 2023

Mrs Anita Kapaldi

Chairperson
The Old Post Office
Brockhampton
Cheltenham
CH4 2BR

Dear Mrs Anita Kapaldi

I am pleased to inform you about the factory tour, our MD has given permission to

visit our factory.

The date for your group's visit to the factory is arranged for Tuesday 26 March and

starting at 9.30 am. After conferring with our MD, Mrs. Indira Patel, the following

timetable for the group is:

10.00 Arrive at reception with our serve coffee

10.30 Have a talk by the Chief Designer, Sandy Tate

11.00 Have a full tour of the factory

12.30 Have lunch with the Sales Chief

Our company has limited the maximum number of visitors for this tour to fifteen

people. After the tour, we will welcome your group comment about the tour.

We all looking forward to see your group on 26 March.

Yours sincerely

Amber

Amber Harvey

Assistant

Letter-writing situation/task 9: checklist

Tianhenman Plaza Hotel

44 Wangfujing Avenue
Beijing 10006

27 September 2023

Timewise Ltd
68 Union Square
New York 46150
USA

Dear Sir

Thank you for your letter concerning Mrs. DuPont’s invoice.

I have checked all the items listed for a 3-night stay and see no mistake on the invoice.

The charges for room and service seem high, but we have Simple explanation for this.

The charges are based on Mrs. DuPont’s requests. Included:

Room and food ordered will pleasant her and her friends.

Telephone calls 24/7 service for her business.

Please accept our apologies and if you want to discuss this issue further, please come

to our office next Monday. We can welcome you from 9am to 11am if you visit.

We hope this explanation is helpful in this situation and wish you all the best.

Yours faithfully

Roy

Roy Walter

Assistant

Letter-writing situation/task 10: checklist

Gunter Hopp Fitness and Leisure Club

Kӧniginstrasse 54
11203 Berlin

27 September 2023

Ms Natasha Braun
Candidates
Michelangelostrasse 19
10409 Berlin
Dear Ms Natasha Braun

I am very pleased to invite you for an interview on 16 November.

The interview with our manager, Mr. Rudi Barenbohm will start at 14.00. But before

the interview, there will be a tour of the club and a meeting with other staff. We hope

you come early to prepare everything properly.

The interview will be in alphabetical order. Mr Rudi also wants you to bring along

your qualification certificates. So do not bring these with you when you come.

If you have any questions, do not hesitate to contact me.

Yours sincerely
May
May Joan
Administrative assistant