iShamp User Manual- Mobile APP (VERSION 2.

5) Page 1 of 7

1. How to Login to the Mobile APP

 Open the “Shamp” mobile APP, and enter the registered “Team Name”.
This is case sensitive.
 Request an OTP
 Enter the received OTP and login to the APP
 Need to enable the “Location” feature of the device in order to allow
smooth flow of the process.

Note: Registered Team can only login to the registered mobile device. Cannot
use the username in another device. If required to change the device, it has to
be informed to the SLT IT team.

2. Mobile APP layout and Instructions

 You can view the assigned SODs under the “Voice Number”
once you correctly login to the Mobile APP.
 SODs will be automatically updated in the mobile APP
whenever a SOD is assigned to the respective teams mobile
APP.
 Most recently assigned SOD will be displayed at the top of list.
 Note: it is advisable to refresh the mobile APP view time to
time.
 How to refresh the SOD view:-> swipe the mobile screen
from top to bottom.
iShamp User Manual- Mobile APP (VERSION 2.5) Page 2 of 7

3. Viewing SOD Related Information in Mobile App

 First, Select the required Voice Number

Note: customer contact number

Map view to customer location

Estimated number of poles and Distance from FDP

(Future development)

How to log out from the APP?

Use ‘Back’ Button to log-out from the App

4. Important Instructions, Before Starting the Service

Provisioning

Getting the customer consent: it is always advisable to

visit the customer premises and the location to get the
customer confirmation and to see the feasibility of
starting the field works.

If there is no restriction to start the service

provisioning, keep slider at “Proceed” and click
“Submit”.

In case of a “Create” order type, you are allowed to

return a single service via the APP at customer
consent.
iShamp User Manual- Mobile APP (VERSION 2.5) Page 3 of 7

All services can be returned to OPMC via the mobile

APP (shift the proceed button to Return position).

Note: this action is subjected to the provided work

instructions of the OPMC.

Select the relevant “return reason”, add a comment,

and click on “Submit” to cancel all the services.

 In case of an FDP change is required, click the yes

button, and add the correct FDP name.
 If there is an FDP change, OPMC must update the
cross connections as usual.

5. Field Works and Service Provisioning (include Scanning Serial Number of ONT and MAC of STB)

Once the customer is ready to get the service/s and

construction if feasible start the installation of the
FTTH Service.

There are 3 main functions here,

1. Scanning the Serial Numbers,

2. capturing the images of the installation
3. And material update.

You can capture the images while doing the actual

installation.
 iShamp User Manual- Mobile APP (VERSION 2.5) Page 4 of 7

 Click on Scan tab and go to ONT S/N in order to scan

the ONT serial number for provisioning.
 Then, click on STB MAC and click scan to capture the
MAC address of the STB.
 Then, click submit and wait for the provisioning to be
completed.
 Auto provision of ONT will be completed within 2 to 3
minutes time.
 You will receive a “successful provisioned”
notification.

Once device scanning process is successfully completed,

new button will appear “Complete Installation Task”

Important:

Refresh the APP once provisioning complete SMS is

received. Before clicking the Complete Installation Task
button, make sure all the requested services are
functioning properly. If all the services are functioning
only, click and complete the “Complete Installation Task”.

Ensure all the requested services are functioning

properly before clicking this button.

“Install ONT” task in OSS will be automatically

closed here.

Following 3 tasks must be completed before closing the

“Complete installation Task.”

 Entering Drop Wire Length

 Entering number of poles- If value is not
assigned, number of poles is considered as ‘zero’,
 Capturing Customer location
iShamp User Manual- Mobile APP (VERSION 2.5) Page 5 of 7

6. Image Capturing of the Works Completed

 Go to Images Tab, and click on Quality image to

get the list of values.
 Select one image category from the list and
upload the relevant image using the mobile
device camera.
 Enable GPS in mobile device, otherwise the image
icon will not be displayed.
 Click on the image icon to start the image
capture.
 After image is captured, can use pinch zoom to
check the image.
 If the image is ok, click upload

Note: once the image is successfully uploaded, item will be disappeared from the list (only for single
image requirements).

For multiple image requirements, Image item will not disappear from the list.
iShamp User Manual- Mobile APP (VERSION 2.5) Page 6 of 7

7. Updating Material Usage (BOM update) & Required Attributes

 Values should be entered to the attributes added in

the drop down.
o Select the attribute from the drop down.
o Enter the relevant value in “Value” field and
save.

 Enter the correct drop wire length used (difference

between start and end drop wire meter readings)

 If new poles are installed, enter those details

o 1st select the pole type installed and enter
the serial number of the pole.
o Count of the Total no of new poles will be
automatically updated.

 Enter all the required material usage updates by

selecting from the drop-down list and adding the
amount, and save.
 Similarly repeat for all the materials used.
 If you add a new pole, there will be 3 additional
images to be captured as well (Pole Top, Pole base
and Pole full).

 Finally get the customer location as well before

completing this task. (GPS location of the customer
premises)
iShamp User Manual- Mobile APP (VERSION 2.5) Page 7 of 7

8. How to verify the updated material quantities

 Go to the “Usage Details” tab to

see the entered material values.
 If any change is required, you can
delete the value here and re-
enter the values as previously
done.
 To delete a value: go to the
relevant amount, and keep the
cursor pressed, then there will be
a popup message asking to
delete the value.

9. Common APP issues identified and FAQs

 Installing the APP and apk transfer to a phone

o Apk of the APP is circulated/transferred through WhatsApp and emails, in some
phones/devices or in some whatsapp versions, apk is not correctly installed. In such
situations transfer the apk to the mobile device via Bluetooth/cable and then install the
app.
 Make sure at least 500 MB memory space freely available on the mobile device. APP only
requires 20 MB.
 APP is working for Android (above version5).
 APP is not working for Huawei devices with HarmonyOS.
 When installing the APP, some permissions are required. So make sure to allow those
permissions when installing the app when prompted (Camera, location, internet data usage).
 In case of any APP issue, refresh the APP, or log out and log in once again.
 When uploading images, refresh the APP once image is uploaded.
 Images are not saved to the devices.
 Images are compressed (less than 200 KB) and uploaded by the APP.
 In most of the tested mobile devices, image compression is working correctly.
 APP version can be observed when login
 In case of a new version, old versions are not working. In such situations get the new apk and
install the APP
 It is recommended to uninstall the old version and then install the new version.