EMPLOYEE EMPOWERMENT

Meaning

“To empower,” means to enable, to allow or to permit,

and can be conceived as both self-initiated and initiated
by others.

Empowerment is the process of enabling employees to

set their own work-related goals, make decisions and
solve problems within their spheres of responsibility
and authority.
Empowerment is the process of enabling or authorizing
an individual to think, behaves, take action, and control
work and decision making in autonomous ways.
Need of Empowerment
Definitions
Need of Empowerment
“Empowerment is the process of sharing power
with employees”.
Bateman & Snell: 2003

“Employee Empowerment predominantly about

encouraging front-line staff to solve customer
problems on the spot, without constant recourse to
management approval”.
Goldsmith et al: 1997
Ways of Employee Empowerment
Pre-requisites of Employee
Empowerment
• Involvement
• Quick decision-making
• Solving complex problems
• 360-degree Feedback
• Enhanced Communication
• Trust and Support of Management
 Characteristics of Empowered
Employees
• Sense of Self-Determination: autonomy in the initiation and
continuation of work behaviors and process

• Sense of Meaning: Meaningfulness is when someone feels

that his work is important to him and he likes what he is
doing.

• Sense of Competence: Competence is the confidence someone

has about his ability to do his work well.

• Sense of Impact: Impact is when someone believes he can

influence his work and that others will respond to his ideas.
 EMPLOYEE ENGAGEMENT
"An employee is engaged if he or she is willing to go above and beyond what would typically be expected in his or her role".

Engagement is generally associated with satisfaction.

Nature of Employee Engagement
 Drivers to Engagement
■ Leadership
■ Structure, roles and capability
■ People, system and process
■ Strategy
■ Positive work & Culture
■ Values
 Drivers of Engagement
Wellness in work place Career
Development opportunities
Leadership Priority
Engagement Culture Effective
Communication Individual
Attributes Job Itself

Working relationships Values of

Organization Participative
Management Others
HR Ethical Issues

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