UNIT- IV

WORK STRESS

In general sense, Stress is the pressure people feel in life

due to their reaction to situation.
Hans Selye defines stress as “an adoptive response to
the external situation that results in physical,
psychological, and/or behavioral deviation for
organizational participants."
 SYMPTOMS OF STRESS

mervo
motion al
Instablit H 1
us
less
A s
igestiv
e
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r
Hig
h
i Blo
P od r
e

I labi
t lit o
n rela

Uncoop 'Sleepin'
erative g
Attitude problem s worry.

Chron
ic
Worry
CAUSES OF STRESS

Group Causes/ Individual Environmental Organizational

Stressor Causes/ Causes Causes
Stressors
•Lack of group •Technological • Organizational
•Role Conflict
cohesiveness •Lack change •Family Policies/
•Role Ambiguity procedure
f social support • demands
•Workload •Economic and
Interpersonal and
intergroup • Life Events financial
conflict • Personality conditions
Traits
HOW TO COPE UP WITH STRESS
CONSEQUENCES OF STRESS
HOW TO COPE UP WITH STRESS
COUNSELLIN
G
CAUSES FOR
COUNSELLING
FEATURES OF COUNSELLING
OBJECTIVES OF COUNCELLING
• To provide help for employee who are having problem.

• To offer counselling by fully qualified counsellors

• Managers and supervisors should assess whether counselling may be useful to support employees

• To ensure that counselling is separate from disciplinary procedures

PROCESS OF
COUNSELLING
S Setting up the interview S Creating the right interview Opportunity
S Starting the Interview S Encouraging the people to talk S Reaching
the core problem S Discovering when to ask and what to ask S
Exploring the feelings S Solving the underlying problems S Develop
and provide solution.
 TYPES OF COUNSELLING

• Uses his or her expertise and offer solution to the problem.

The counsellor is not concerned with the feelings of the client or the
consequence of the solution.

• The counsellor in this approach is more concerned with the clients human
feeling rather than problem.
• The counsellor knows what would be the best for the client rather than a
Manipulatin best solution
g

• The counsellor is more concerned with the problem. But he/she is duly
concerned with the client also.
Advisin
g
TYPES OF COUNSELLING
QUALITIES OF EFFECTIVE COUNSELLOR
S Encourage others to communicate openly and honestly with them.

S Inspire feelings of trust, credibility and confidence from people.

S Effective counsellors communicate caring and respect for the persons they are trying to help.

S Effective helpers communicate caring and respect for the person they are trying to help.

S Effective helpers have expertise in some area

S Effective helpers attempt to understand the behavior of the people they try to help

S Effective helpers develop an in-depth understanding of human behavior.

" Mentoring is the process of providing guidance and advice by specially
selected and trained individuals in order to help to develop the careers of
MENTORING
the proteges allocated to them.

■ Normally, superiors/managers at higher level have special technical and

managerial competence and provide guidance and assistance to
subordinates in their career as well as their personal issues.

■ The managers and superior who coach, advice and encourage employees are
called mentors

■ The subordinates who receive guidance and advice are called proteges
MENTORING FUNCTIONS
MENTORING ACTIVITIES
MENTORING FUNCTIONS
FUNCTIONS OF SUCCESSFUL MENTORING
Listen and understand Challenge and stimulate learning
Coach
Build self- confidence Provide wise council Teach by
example Act as a role model Share experiences Offer
encouragement Listen
Act as advised
Show commitment to learn
Check ego at the door
Ask for feedback
Efficient
Are open minded
proteges
Are willing to change
Are proactive
EMPLOYEE WELFARE
Welfare means faring or doing well and refers to the physical, mental, moral and emotional well-being of an individual.

Labor welfare, also referred to as betterment work for employees, relates to taking care of the well being of
workers by employers, trade unions and governmental and non governmental agencies.
□ From the point of view of workers
□ From Employer’s point of view
□ From union’s point of view
WELFARE MEASURES INSIDE THE WORK PLACE
1. Conditions of the work environment
■ Neighborhood safety and cleanliness
" Housekeeping
■ Sanitation & Cleanliness; temperature, humidity, ventilation, lighting,
■ Control of effluents
■ Convenience and comfort during work
■ Distribution of work hours and provision for rest hours, meal times and breaks.

■ Workmen’s safety measures, that is, maintenance of machines and tools, fencing of machines, providing guards,
helmets, approns and first aid equipment.

■ Notice boards; posters, pictures, information and slogans

2. Conveniences
■ Rest rooms, wash basins, bathrooms, provision for spittoons; Waste disposal

■ Provision of drinking water; water coolers.

■ Canteen services: Full meal, mobile canteen.

■ Management of worker’s cloak rooms, rest rooms, reading room and library.

3. Worker’s Health services

■ Health Centre, Dispensary, ambulance, medical examination for workers, health education, health research

4. Women and Child welfare

■ Maternity aid, creche and child care; women’s general education separate services for women workers, that is,
lunch rooms, toilet, rest rooms.

5. Worker’s Recreation
6. Economic Services: Co-operative Loans, health insurance, profit sharing
and bonus scheme; transport services; provident fund, gratuity & pension; rewards & incentives; workmen’s
compensation for injury.

7. Labour- Management Participation: Formation and working of various

committee, that is, works committees, safety committee.

8. Worker’s Education: Reading room, library, adult education, social

education
WELFARE MEASURES OUTSIDE THE WORK PLACE

1. Housing: Bachelors’ Quarters; family residences

2. Water, sanitation, waste disposal

3. Roads, lighting, parks, recreations, playgrounds

4. Schools

5. Markets

6. Banks

7. Transport

8. Communication: post, telegraphs and telephone

9. Health and medical services

10. Recreation: clubs; cultural programs; Festival celebrations, open air theater, swimming pools

11. Watch & ward; security

TYPES OF LABOUR WELFARE (ILO)

Extra- Mural

• Drinking water • Health and Medical

• Toilets facilities
• Creche • Transport
• Washing • Education Facilities
Facilities • Recreation Facilities
• Occupational • Leave travel facilities
Safety • Social security like
• Uniforms and gratuity, pension, Pf
protective clothing • Maternity Benefits
• Shift Allowance
• Canteen
CLASSIFICATION OF LABOUR WELFARE
1. Statutory Labour Welfare:
a) The Factories Act 1948
b) Employees’ State Insurance Scheme
2. Voluntary Labour Welfare Scheme: Concerns those activities which are undertaken voluntarily
by employers e.g., housing, education, recreation, transportation etc.
THE FACTORIES ACT 1948
The Factories Act 1948 came into force on the first day of April 1949. Its objective is to regulate the conditions of work
in manufacturing establishments which come within the definition of the term ‘factory’ as used in the act.

According to Sec 2 (m) ‘factory’ means any premises including the precincts thereof

i. Whereon 10 or more workers or were working on any day of the preceding 12 months and in any part of which a
manufacturing process is being carried out with the aid of power, or is ordinarily so carried on or

ii. Whereon 20 or more workers or were working on any day of the preceding 12 months and in any part of which a
manufacturing process is being carried out with the aid of power, or is ordinarily so carried on or
Health: Sec. 11 to 20 of the act
Sec. 11 - Cleanliness
Sec. 12 - Disposal of wastes
Sec. 13 - Ventilation & Temperature
Sec. 14 - Dust & Fume
Sec. 15 - Artificial Humidification
Sec. 16 - Overcrowding
Sec. 17 - Lighting
Sec. 18 - Drinking Water
Sec. 19 - Urinals
Sec. 20 - Spittoons
Safety: Sec. 21 to 41
WELFARE: SEC 42 TO 49
Sec. 42 - Washing Facility
Sec. 43 - Facilities for storing and drying clothes
Sec. 44 - Facilities for sitting
Sec. 45 - First Aid Appliances
Sec. 46 - Canteens
Sec. 47 - Shelters, rest rooms and lunch rooms Sec. 48 - Creches Sec. 49
- Welfare