OGL 481 Pro-Seminar I:

PCA-Human Resource Frame Worksheet

Worksheet Objectives:
1. Describe the human resource frame
2. Apply the human resource frame to your personal case situation

Complete the following making sure to support your ideas and cite from the textbook and other
course materials per APA guidelines. After the peer review, you have a chance to update this and
format for your Electronic Portfolio due in Module 6.

1) Briefly restate your situation from Module 1 and your role.

My role with Salad and Go was Assistant Store Manager. Some of my responsibilities were

to lead shifts, ensure goals regarding speed, labor, and accuracy were being met, and develop

team members into more experienced roles. The situation that I would like to discuss is how I

navigated the transition from working with one Store Manager to a different one. The person

who was replacing the current store manager was an external hire which was rare for the

company at the time. This was a challenge for me because I had to get accustomed to this

person’s style of leadership while also training him how to properly follow store operations.

2) Describe how the human resources of the organization influenced the situation.

The human resources of Salad and Go influenced the situation because of the promote from

within culture. For the longest time, this organization strictly promoted from within when it came

to choosing people to fill lower level management roles. Eventually, the organization had to start

hiring from outside because there was no longer enough people to promote from within to keep

up with the growth of the company. This was a difficult adjustment for many team members

because they were used to a certain promotion process. Every manager thus far had started at the

bottom and worked their way up the latter. Because of that, it was a difficult transition to

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working with people who were hired on as managers as they were not as knowledgeable about

the organization and its practices.

Another aspect of human resources that contributed to this situation is how the company

encourages autonomy and participation. The organization is adamant about having employees

that are dedicated to the team and mission, especially for management. This applied to the

situation because the Store Manager who was joining the company was not initially committed to

the team. He would talk about quitting and applying to different jobs even though he had started

with the company only weeks prior. This was difficult because it brought down the morale of the

rest of the team. Because of this, it was challenging for me and the rest of the team to bond with

the new store manager.

3) Recommend how you would use the human resources for an alternative course of
action regarding your case.

For an alternative course of action in this case, I would recommend following the guidelines

from Argyris and Schon’s Model II. The first guideline of this model describes the importance of

focusing on common goals (Bolman & Deal, 2021, p. 169). I could have utilized this in this

situation by realizing that we both wanted to succeed. I would sit down with the Store Manager

and have a discussion about what our goals and how we can help each other succeed. If I focused

more on that rather than fixating on his leadership style and why I did not believe it was a good

fit for the organization, there may have been a different outcome.

Another one of the guidelines that I could have applied to this situation is using open

communication. I would be more open about my apprehensions and even ask the Store Manager

questions to get a better understanding of his motives. Based on what Model II presents, this

would have allowed me to confront my beliefs which would have created more transparency. I

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believe that this could have created a better line of communication between me and my manager

which could have avoided many issues.

4) Reflect on what you would do or not do differently given what you have learned
about this frame.

Based on what I learned about this frame, if I could do something differently I would

encourage the new Store Manager to be more participative in the team environment. I believe

that if I would have taken the initiative to go over the company’s policies and practices and

explained the culture, the transition would have gone smoother. I could have explained the

importance of communication and participation in relation to the company’s culture. If I made

more of an effort to make sure that the new Store Manager felt included in his new environment,

it could have strengthened the bond between himself and the team. Initially, I was taken aback by

the sudden change and felt like I did not have time to process it. This put a delay in getting into a

routine that allowed me and the new Store Manager to lead effectively together. This had a

tremendous effect on the culture and the overall operations of the store. If I would have been

more welcoming in the first place, I think that we could have been more productive in the first

few months that we worked together.

After learning about the aspects of the human resource frame, it helped me realize the

importance of building a team of diverse individuals. When a team is constructed with people

with unique perspectives and experiences it allows the group to make effective decisions and

implement creative solutions. I think that if I realized this at the time, it would have made the

transition easier. Instead of being immediately resistant to change, I could have used it as an

opportunity to learn from others with outside experience. There are many things that I could have

done differently in the initial stages of the situation. When I learned that a new store manager

was joining the team, I should have sat down with him and communicated my expectations and

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asked him to communicate his as well. This could have created more transparency and improved

our collective leadership.

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 Reference

Bolman, L. G., & Deal, T. E. (2021). Reframing organizations: Artistry, choice, and leadership

(7th ed.). San Francisco, CA: Jossey-Bass