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IELTS Listening – Version 57262

You will hear a number of different recordings and you will have to answer questions on
what you hear. There will be time for you to read the instructions and questions and you
will have a chance to check your work. All the recordings will be played once only. The
test is in four sections write all your answers in the listening question booklet. Of the end
of the test, you will be given ten minutes to transfer your answers to an answer sheet

Part 1

You will hear a young woman phoning a friend who works for an airline to ask for advice
about getting a job

Questions 1 to 5

You will see if there is an example that has been done for you. On this occasion, only the
conversation relating to this will be played first.

A: Hello and this is Ali Fisher. We were at school together.

B: Oh! Hi Ali. How are you? What are you doing these days?

A: Well, actually I’m looking for a job and I was wondering about applying to an airline.
You know, looking after the path passengers and I heard you’re doing something like that.

B: Yeah! I am working as a cabin crew attendant. Rights! So what does that involve well
you might have to give them the initial safety demonstration before takeoff for example.
You’ve probably seen that when you’ve made a journey by air.

A: Actually I’ve never flown, but I’d love to. That’s why I’d like a job with an airline.

B: Oh right and during the flight you’d also be going round to see if anyone wants to buy
anything.

A: So I’d be dealing with money (Q1).

B: That’s right. You’d be responsible for that and then of course you’d be serving meals
and snacks and things.

A: Okay. So can anyone apply?

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B: Well there are certain requirements. You must be at least nineteen years old and
there’s also a minimum height that’s one hundred and sixty eight centimeters (Q2). That’s
to make sure you can reach the higher cupboards in the plane.

A: Right! I’m one hundred and sixty nine centimeters, I think. What about qualifications?

B: You need to show that you have a good level of English that’s written and spoken and
also maths. (Q3)

A: Okay well i passed my exams in both those subjects fortunately.

B: And it’s an advantage if you can speak another language (Q4) although for cabin crew
it’s not essential.

A: I can speak Spanish. I did that at school until I was sixteen

B: Excellent. That’ll be very useful!

A: And I’m pretty fit. I don’t have any medical problems

B: Okay. Oh and can you swim (Q5)?

A: Yes.

B: Good!. Because that’s another requirement

Questions 6 to 10

B: Now if you’re accepted, you’ll get a six week training course.

A: Right!

B: So that’ll cover all aspects of the job. All the basic things you need to know and then
some special things like what action to take if a passenger suddenly has some sort of
illness (Q6) while you’re in the air for example.

A: Right! I suppose you can’t always count on a doctor being on board

B: No. and then you’ll have to do a lot of work during the training on becoming aware of
the variety of cultures (Q7) that your passengers may come from and the implications of
that. That’s really interesting actually
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A: Okay, well I definitely like to apply. What airline do you actually work for?

B: It’s a small airline, called Eurontas. That’s “E u r o n t a s” (Q8)

A: Is that n or m in the middle?

B: n for November.

A: Okay. They’re good people to work for.

B: Have a look at their website you can download the application form from there.

A: Rights. I don’t have much in the way of experience there

B: Well. What have you done since leaving school?

B: I worked in a supermarket for bets on the information desk. I was helping deal with
queries from customers

B: Okay. Put that down. That’s one of the most important aspects of the job, in fact.

A: Oh right, and last year I also did some voluntary work as part of a team (Q9). Should I
put that down to?

B: Of course. That’s something else they’ll be looking for being able to work with others
might add a lot airlines expect you to pay for your own uniform (Q10), but the good thing
about this airline is that they provide it for you.

A: Great! Well thanks so much

Part 2

You will hear a woman called Marie talking at a conference to a group of people who work
in the hospitality industry in Scotland.

Questions 11 to 14

Hi. My name’s Marie Cooper and I’m here to tell you about the scholarships offered by the
hospitality industry in Scotland. The scholarship scheme supports people currently
working in hotels resorts and tourist attractions. Each year, one hundred people are
selected to go and work in some of the leading hospitality organizations in the world. This
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time last year, I was wondering whether to apply for a scholarship and not sure if I had
enough experience to be successful. I needn’t have worried the scholarship is open to
people of all ages working full time in the industry (A). The only stipulation is that you need
to have worked for three years in hospital reality (Q11-D), not necessarily for the same
organization. Of course, they’re looking for ambitious people who want to get on, but you
haven’t had the chance to work in management or studied at college (B,C). So there are
no minimum qualifications required (Q12-E) and you’re just as likely to be offered a
scholarship if you work for a large fancy hotel in Edinburgh or a small family hotel in the
highlands.

As we all know, Scotland is famous for it’s fishing gulf coastline and unspoilt countryside
which is why it’s always been a popular destination for tourists from all over the world.
Something like ten percent of people in Scotland depend on the Scottish hospitality
industry for their income (Q13-C). So it’s very vital that it continues to attract large
numbers of visitors each year (A). The scholarships are a way of maintaining Scotland’s
reputation as a quality destination so that visitors to Scotland continue to have a very
positive experience (Q14-D)

Questions 15-20

I currently work at the rock hotel in perth as a trainee manager, but I joined as a
receptionist five years ago. At the time, I was looking for work that fitted in with a young
family and I was lucky to get the perfect job for me, where I could take time off during the
school holidays (Q15-B: She need a job with flexible working hours). I realized soon
after I started that I loved working with people and enjoyed working in a hotel environment.
Last year, I was lucky enough to be a scholarship winner. The application process was
actually quite simple. I was worried I’d have to give a presentation in front of loads of
people that you just have to produce a report (Q16-B: Writing a report about the Rock
Hotel) on your current place of employment saying how you think you could make a
difference there. My manager at the Rock Hotel. Wow he was very supportive and gave
me time off to do the writing and the research. Then all the winners were invited to an
award ceremony. They were mostly working in different sorts of hotels although a few
were working at tourist attractions and one was involved in the Edinburgh festival. I’d
expected I’d be one of the youngest but at least half the people were younger than me
(Q17-A: They were not as old as she expected). All the people I met couldn’t believe
their luck that they’d been successful as it’s not unusual to fail the first time. I was sent to
the Florida beach hotel. Here the emphasis is on customer service making sure that staff
are trained to give customers a really personal service checking that guests are enjoying
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their stay. So they’re encouraged to chat with them (Q18-C: is expected to interact with
visitors) even if their job is just clearing tables. It’s quite a different atmosphere to some
hotels I know where the emphasis is on efficiency which can make the guests feel in the
way (B: is responsible for providing an efficient service). One of the things we were
encouraged to do while we were on our placements was to find out what people thought
about visiting Scotland that was quite interesting. Although everyone I spoke to knew a bit
about Scotland, the majority had never considered a holiday there (A: Most people
would be interested in visiting it) and of the people who were thinking of visiting
Scotland they were really only interested in visiting Edinburgh and Standrews (Q19-C:
People only wanted to see a limited number of places). Anyway, on my return to the
Rock hotel my manager asked me to introduce some improvements and the first thing I
did was to redraft our customer survey form to get guests detailed opinions (Q20-A:
Getting better feedback from customers). This used to be given to cusp dumars at the
end of their stay when they’re in a rush to leave. So I decided it would be better to email
them to customers at home, so they have more time to complete them it’s another way of
staying in contact with them too (C: Making contact with more customers)

Part 3

You will hear two industrial design students called john and debbie discussing research for
a presentation on a new building

Questions 20 to 26

A: Hi John

B: Hi Debbie. Shall we get ready for our presentation?

A: Yes, well we have to give a presentation to our seminar group about education house.
The new government building that uses cooling heating and water in an environmentally
friendly way.

B: Let’s start with a diagram of the building so the other students can see what it looks like

A: Well he is a very simplified diagram with symbols to represent key areas of the design .

B: Shall we look at it and see if we can explain the different processes?

A: Yes. Firstly, on the left hand side of the roof, there’s a Cooling tower
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B: Yes. This is where hot stale air from inside the building rise as naturally upper chimney
or their exhaust fans mounted on the roof that push the air out (Q21-F: Old air is
removed)

A: Ok. Moving along the top of the roof to the right hand side, we have the Weather
station. These monitors how cool the outside air is. Once this is assessed then the
information is fed to computers and these activate the necessary heating or or cooling
processes.

B: Okay. Let’s talk now about the cooling processes

A: On the right hand side of the building below the timber shutters is the part, they call the
shower tower.

B: This is where water falls through a three story tube sucking in air from outside as it falls.
The unusual thing about it is this fresher actually helps to cool the building.

A: Yes. it’s amazing really. Okay. Below ground level in the basement on the right hand
side is a tank, which forms another part of the cooling process. The tank is full of small
metal balls water passes through this tank. Each time, it does this, the bulls absorb the
heat from the water, making it cooler without using any energy.

B: What should we talk about next?

A: Well you see the balcony below the lightsail.

B: What happens there?

A: Rainwater is fed down from the roof and this is where it’s used to water the plants that
cover the outside wall.

B: What about the square above the light shelf represents a window, doesn’t it?

A: Yes that’s important point out because the upper floor windows get more daylight than
the lower floor ones the windows at the top of the building a smaller than those at the
bottom. This means energy is saved higher up in the building because not as much heat is
wasted through large windows.

Questions 27 to 30
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B: Let’s continue the presentation by giving our opinions on some of the features of the
building. Let’s talk about what we thought was surprising about the building

A: Yes. It’s not out of the ordinary in terms of size. I mean it’s well under the height of the
surrounding buildings. Also, in the past, I think people would have been surprised by the
vegetation on the facades, but that’s become quite common now

B: That’s right. But we both agreed that the access to the building through a shopping
arcade is quite unusual

A: Yes. The way in is behind a small cafe which is not what you’d expect now. Should we
mentioned the findings on staff productivity in the building? According to one article, the
access to greenery and vegetation is increasing productivity by relieving stress

B: Yes. I remember

A: That article researchers have been monitoring this for a couple of years now, so the
results are clear. But to be honest, I think it’s pretty obvious that you feel calmer seeing
greenery around you .

B: here’s we’ve been reading that a newspaper’s writers haven’t way, so I wouldn’t bother
dimension it

A: Okay. So we haven’t mentioned the edge space yet. You know the place it’s been
marked for social interaction between workers where you can have a coffee and a chat.
What are your thoughts about it?

B: Well I’m just amazed the management allowed it. I’m sure all the staff love to get away
from their desks i would. I’m just not sure how much work i’d get done if i had an edge
edge spice to go to

A: I agree

B: ok let’s think about the water system now. They want to supply one hundred percent of
their own non drinking water needs by recycling water and it looks like they are on target
to complete this stage of the project by early next year, but you know, I don’t think the staff
are going to respond well to these

B: I agree. People just don’t like using too much recycled water even though it’s been
proven to pose no health risks whatsoever
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A: Well I’ve really enjoyed researching this building

Part 4

You will hear a talk at a university open day to students interested in following a course in
textiles and business studies.

Questions 31 to 40

Thank you first of all for coming along to the university’s open day. And in particular for
coming to this talk to find out about our course in textiles with business studies. The
cooperation between the faculty of arts and architecture and the business faculty, and I
enables us to offer this undergraduate and integrated masters course. In the five years,
this course has been running, We’ve learned a lot and it’s become very popular. Now,
thanks to the faculty of engineering (Q31) were also able to offer a really exciting
opportunity to those who would like to further diversify, and would like to carry their
learning through into new disciplines. Now the aims of this course are firstly to create
innovative and highly motivated textile practitioners within the disciplines of knitted textiles.
An increasingly popular area as you will have seen on the catwalks printed (Q32), and of
course woven textiles. Secondly, and we also ensure that our students gain an in-depth
knowledge and understanding of related business operations. We make sure that our
students have sufficient hands on experience by arranging interesting and relevant work
placements. The focus of the integrated component of the work placement is the global
market (Q33). Our aim is to locate studio work in this increasingly important context.
Moving on to what we do in each year. In the first year, students explore the three subject
areas of textiles in rotation. The emphasis for the first year is experimentation and we ask
for evidence of visual research which must be supported by documentation (Q34) and
proposals for it’s application. In year two, design and technical skills are related to the real
world. Unlike many other university, textile courses these days, we give our students the
opportunity to choose an extra module on the traditional (Q35) processes of design, which
gives a historical perspective on their work. This can be done before introducing students
to computer aided design. Students at this point yet to decide if they intend to complete
the course at e three with a ba ons or progress to year four and conclude with a master’s
in design. Students can also have tutorials (Q36) if they feel they need help making this
important decision. This reflects our commitment to student support at all times. Year
three, consolidate the knowledge gained using a particular learning style. It’s called
reflective (Q37) practice that means you look back on what you’ve done and analyze and
evaluate your subject in both academic and professional contexts. This helps and
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encourages deeper understanding. Students produce a dissertation on a topic of their own

choosing and a portfolio of their textile collection. Also, to help underpin the commercial
aspect of the course we ask for a business plan (Q38). On the subject of career
opportunities, many graduates work directly within the textile business with careers
commonly found as stylists and retail managers. However, it shouldn’t be forgotten that
there are many other exciting opportunities out there for example careers in journalism
(Q39) for those with the flair for words or trend forecasting for those with their eye on the
future. We are certain that we shall see broader and more varied opportunities for our
graduates. If you like what you’ve heard to die and are thinking of applying for the program
and you’d like to talk to is further. Please come back tomorrow. You’ll have the opportunity
to do a brief interview (Q40) where we’ll be able to assess your aptitude for this subject
area many students who haven’t studied related subjects may be surprised to find that
they they’re quite well suited to our program. After that of course, you’ll need to go through
the usual application procedures.