Test Bank For A+ Guide to IT Technical Support (Hardware and Software) 9th Edition

Test Bank For A+ Guide to IT Technical Support

(Hardware and Software) 9th Edition

To download the complete and accurate content document, go to:

https://testbankbell.com/download/test-bank-for-a-guide-to-it-technical-support-hardw
are-and-software-9th-edition/

Visit TestBankBell.com to get complete for all chapters

Name: Class: Date:

Chapter 10 - Maintaining Windows

True / False

1. Windows Disk Cleanup is the utility to use whenever you want to defragment your hard drive.
a. True
b. False
ANSWER: False

2. Windows needs free space on the hard drive for normal operation, for defragmenting the drive, for burning
CDs and DVDs, and for a variety of other tasks, so it's important to delete unneeded files occasionally.
a. True
b. False
ANSWER: True

3. Defragmenting is not recommended for solid-state hard drives.

a. True
b. False
ANSWER: True

4. Using Windows 7 Backup and Restore, you can back up the volume on which Windows is installed.
a. True
b. False
ANSWER: True

5. The chkdsk command will not fix anything on the drive unless the drive is unlocked.
a. True
b. False
ANSWER: False

Multiple Choice

6. What type of storage drive contains spinning platters?

a. optical hard drive
b. solid-state drives
c. floppy hard drives
d. magnetic hard disk drives
ANSWER: d

7. What is Pagefile.sys used for in Windows?

a. system file storage
b. to store E-books
c. video RAM
d. virtual memory

Copyright Cengage Learning. Powered by Cognero. Page 1

Name: Class: Date:

Chapter 10 - Maintaining Windows

ANSWER: d

8. What is another name for a file allocation unit?

a. sector
b. cluster
c. segment
d. fragment
ANSWER: b

9. How often does Windows 7/Vista automatically defragment a hard drive?

a. once a week
b. once a day
c. once a month
d. once an hour
ANSWER: a

10. What command should you use to rearrange parts of files on the drive so they are contiguous?
a. Optimize
b. Analyze
c. Defrag
d. Chkdsk
ANSWER: c

11. In order to ensure drive health, what command should you use to search for and repair file system errors?
a. Defrag
b. Chkdsk
c. Analyze
d. Optimize
ANSWER: b

12. What is a snapshot of the system settings and configuration called?

a. rollback point
b. restore unit
c. rollback unit
d. restore point
ANSWER: d

13. Restore points are created at regular intervals and just before you install software or hardware by what
utility?
a. System Activation
b. System Protection
c. System Restoration
Copyright Cengage Learning. Powered by Cognero. Page 2
Name: Class: Date:

Chapter 10 - Maintaining Windows

d. System Prevention
ANSWER: b

14. What is the fourth partition on a hard drive called?

a. extended partition
b. master boot record
c. volume
d. primary partition
ANSWER: a

15. Using what Windows 7 utility allows you to create a backup schedule that can include any folder on the
hard drive and the system image?
a. Automated System Backup
b. Complete PC Recovery
c. Automated System Recovery
d. Backup and Restore
ANSWER: d

16. What partition is the bootable partition that startup BIOS turns to when searching for an operating system to
start up on an MBR partitioned drive?
a. extended partition
b. startup partition
c. active partition
d. volume
ANSWER: c

17. If you enter a command and want to terminate its execution before it is finished, what key press should you
use?
a. Ctrl+C
b. Ctrl+V
c. Ctrl+B
d. Ctrl+X
ANSWER: a

18. What command creates a subdirectory under a directory?

a. RD
b. MD
c. CD
d. AD
ANSWER: b

19. How much storage does a dynamic disk require for the disk management database?
Copyright Cengage Learning. Powered by Cognero. Page 3
Name: Class: Date:

Chapter 10 - Maintaining Windows

a. 1 MB
b. 10 GB
c. 5 MB
d. 50 MB
ANSWER: a

20. You can use what utility to convert two or more basic disks to dynamic disks?
a. Disk Management
b. Windows Management
c. System Management
d. Disk Config
ANSWER: a

21. If a storage pool is configured as if it has more virtual storage than the physical drives actually offer, what
feature is being used?
a. thick provisioning
b. thin provisioning
c. explicit zeroing
d. implicit zeroing
ANSWER: b

22. What option, when passed to the shutdown command, will restart the local computer?
a. /h
b. -h
c. /s
d. /r
ANSWER: d

23. Volumes within an extended partition are known by what term?

a. extended volumes
b. extra volumes
c. logical drives
d. logical expansions
ANSWER: c

24. On a magnetic drive, what is the most common sector size?

a. 512 bytes
b. 512 KB
c. 16 KB
d. 4 KB
ANSWER: a
Copyright Cengage Learning. Powered by Cognero. Page 4
Name: Class: Date:

Chapter 10 - Maintaining Windows

25. What term is used to describe the unused space at the end of the last cluster?
a. zero
b. slack
c. void
d. null
ANSWER: b

Multiple Response

26. In Windows, what two terms describe the active partition on an MBR drive, and the location where the
Windows operating system is stored, respectively?
a. primary partition
b. logical partition
c. system partition
d. boot partition
ANSWER: c, d

27. What status indicators apply only to dynamic disks? (Choose all that apply.)
a. Foreign drive
b. Unallocated
c. Healthy (At Risk)
d. Active
ANSWER: a, c

28. What file systems supported by Windows can be used for volumes and drives that don't hold the Windows
installation? (Choose all that apply.)
a. FAT64
b. FAT32
c. exFAT
d. NTFS
ANSWER: b, c, d

29. What are two methods that can be used to free up disk space on a hard drive?
a. Format the hard drive
b. Delete the Windows\System directory
c. Uninstall software you no longer use
d. Use drive compression
ANSWER: c, d

30. Text files that are called initialization files often utilize what two file name extensions?
a. .init
b. .ini
Copyright Cengage Learning. Powered by Cognero. Page 5
Name: Class: Date:

Chapter 10 - Maintaining Windows

c. .inf
d. .start
ANSWER: b, c

Matching

Match each item with a statement below.

a. Dynamic volumes
b. Virtual memory
c. Defragmenting
d. Backup
e. Mounted drive
f. Chkdsk utility
g. Pagefile.sys
h. Basic disk
i. restore points
j. file system

31. can span more than one hard drive

ANSWER: a

32. used to enhance the amount of RAM in a system

ANSWER: b

33. rearranges files on the drive into as few segments as possible

ANSWER: c

34. an extra copy of a data or software file that you can use if the original file becomes damaged or destroyed
ANSWER: d

35. a volume that can be accessed by way of a folder on another volume so that the folder has more available
space
ANSWER: e

36. searches for bad sectors on a volume and recovers the data from them if possible
ANSWER: f

37. a hidden file stored in the root directory of drive C

ANSWER: g

38. can be partitioned and formatted as a stand-alone hard drive

ANSWER: h

39. snapshots of the system and include Windows system files that have changed
Copyright Cengage Learning. Powered by Cognero. Page 6
Name: Class: Date:

Chapter 10 - Maintaining Windows

ANSWER: i

40. the overall structure an OS uses to name, store, and organize files on a drive
ANSWER: j

Subjective Short Answer

41. List and briefly describe the three critical Windows settings that keep the system protected from malware
and hackers.
ANSWER: 1. Windows Updates. Install any important Windows updates or Windows 7 service packs that are waiting to
be installed and verify that Windows Update is configured to automatically allow updating. 2. Antivirus
software. To protect a system against malicious attack, you also need to verify that anti-malware software is
configured to scan the system regularly and that it is up to date. 3. Network security setting. To secure the
computer against attack from the network, check that the network security type (public or private/guest in
Windows 8; public, work, or home in Windows 7) is set correctly for the optimum firewall settings.

42. Discuss what a cluster is and how files are stored in them.
ANSWER: In a file system, a cluster, also called a file allocation unit, is a group of whole sectors. The number of sectors
in a cluster is fixed and is determined when the file system is first installed. A file is stored in whole clusters,
and the unused space at the end of the last cluster, called slack, is wasted free space. As files are written and
deleted from a drive, clusters are used, released, and used again. New files written on the drive can be put in
available clusters spread over the drive.

43. Discuss defragmenting as it applies to solid-state drives used in a Windows 7 system.

ANSWER: Because a solid-state drive has no moving parts, defragmenting does not improve read/write time. In fact,
defragmenting a solid-state drive can reduce the life of the drive and is not recommended. Windows 7/Vista
disables defragmenting solid-state drives.

44. Describe the purpose of Pagefile.sys.

ANSWER: Windows uses a file, Pagefile.sys, in the same way it uses memory. This file is called virtual memory and is
used to enhance the amount of RAM in a system. Normally, the file, Pagefile.sys, is a hidden file stored in the
root directory of drive C:. To save space on drive C:, you can move Pagefile.sys to another partition on the
same hard drive or to a different hard drive, but don't move it to a different hard drive unless you know the
other hard drive is at least as fast as this drive. If the drive is at least as fast as the drive on which Windows is
installed, performance should improve. Also, make sure the new volume has plenty of free space to hold the
file—at least three times the amount of installed RAM.

45. Discuss some cautions about software RAID.

ANSWER: Microsoft warns that when Windows is used for software RAID, the risk of catastrophic failure increases and
can lead to data loss. Microsoft suggests you only use Windows spanning or striping when you have no other
option. In other words, spanning and striping in Windows aren't very safe—to expand the size of a volume,
use a mounted drive or use hardware RAID.

46. List and describe the status indicators that apply only to a dynamic disk.
ANSWER: Offline. An offline disk status indicates a dynamic disk has become corrupted or is unavailable. The problem
can be caused by a corrupted file system, the drive cables are loose, the hard drive has failed, or another
hardware problem. If you believe the problem is corrected, right-click the disk and select Reactivate Disk from
the shortcut menu to bring the disk back online. Foreign drive. If you move a hard drive that has been
Copyright Cengage Learning. Powered by Cognero. Page 7
Test Bank For A+ Guide to IT Technical Support (Hardware and Software) 9th Edition

Name: Class: Date:

Chapter 10 - Maintaining Windows

configured as a dynamic disk on another computer to this computer, this computer will report the disk as a
foreign drive. To fix the problem, you need to import the foreign drive. To do that, right-click the disk and
select Import Foreign Disks from the shortcut menu. You should then be able to see the volumes on the disk.
Healthy (At Risk). The dynamic disk can be accessed, but I/O errors have occurred. Try returning the disk to
online status. If the volume status does not return to healthy, back up all data and replace the drive.

47. Describe a mounted drive and why you would use one.
ANSWER: A mounted drive is a volume that can be accessed by way of a folder on another volume so that the folder has
more available space. A mounted drive is useful when a folder is on a volume that is too small to hold all the
data you want in the folder. The folder in which a volume is mounted is called the mount point.

48. Describe how the format command is used, and what it does.
ANSWER: You can format a hard drive or other storage device using Disk Management. In addition, you can use the
format command from a command prompt window and from the Windows Recovery Environment. This high-
level format installs a file system on the device and erases all data on the volume.

49. What is the Globally Unique Identifier Partition Table (GUID)?

ANSWER: The Globally Unique Identifier Partition Table (GUID or GPT) system can support up to 128 partitions and is
required for drives larger than 2 TB. Recall that GPT requires a 64-bit operating system and UEFI firmware
enabled and is needed to use Secure Boot, a feature of UEFI and the OS. The GPT system does not use
extended partitions or logical volumes, and the bootable partition is not called an active partition. Most new
computers sold today use the GPT system.

50. What is a user profile, and what are the two general items it consists of?
ANSWER: When a user first logs onto Windows, a user profile is created, which is a collection of user data and settings,
and consists of two general items. The first is the • user folder together with its subfolders. These items are
created under the C:\Users folder, for example, C:\Users\Jean Andrews. This folder contains a group of
subfolders collectively called the user profile namespace. (In general, a namespace is a container to hold data,
for example, a folder.). The second item is the NTUSER.DAT file. NTUSER.DAT is a hidden file stored in
the C:\Users\username folder and contains user settings. Each time the user logs on, the contents of this file
are copied to a location in the registry.

Copyright Cengage Learning. Powered by Cognero. Page 8

Visit TestBankBell.com to get complete for all chapters