MBA SEMESTER II

CONTEMPORARY FRAMEWORK IN
MANAGEMENT
WHAT DOES SUBJECT NAME
IMPLIES/SUGGEST

•Contemporary
•Framework
•Management
EMOTIONS

• An Emotions is defined as a intense feeling resulting from some

event. Not everyone reacts to the same situation in the same way.
• Emotions are directly related to our thoughts, feelings, behavioral
response, and our moods.
• Positive emotions may be considered as any feeling where there is
a lack of negativity such that no discomfort. These positive
emotions feels Good.
• Negative emotions can be described as any feeling which causes a
person to be miserable and sad.
EMOTIONAL INTELLIGENCE
• Dr Daniel Goleman described emotional intelligence as a person’s
ability to manage his feelings so that those feelings are expressed
appropriately and effectively.
• According to Dr. Goleman Emotional Intelligence is the SINGLE
LARGEST PREDICTOR OF SUCCESS in the workplace.
• It’s the capacity to be aware of, control and express one’s emotions
and to handle interpersonal relationships judiciously and
empathetically.
So, Emotional Intelligence is the ability to recognize one’s
feelings as well as being able to control them and express
them appropriately. It also means that you can empathize
with people and recognize their emotions as well as yours.
BENEFITS OF EI IN THE WORKPLACE
• 1. It allows for better team work -
Teams with emotionally intelligent members are great at working together. They
have good communication, trust each other, and value each other’s input. When
someone makes a suggestion, they’re able to respond in a positive and productive
way.
• 2. You can deal with change -
Not many people like change, but Emotional intelligence gives you the tools you need
to deal with any change that comes your way. In the workplace, many people often
face change with a negative attitude and crossed arms; but an emotionally
intelligent person will be much more positive and can inspire other team members to
feel the same way.
• 3. You can handle those tough conversations -
Whether it’s an angry customer or an upset employee, difficult conversations can
stir up all sorts of emotions. If you have the right skills, you can handle those
conversations by emotionally connecting with the other person before finding a
resolution.
• 4. It’s an essential people skill
Emotional intelligence allows you to quickly build trust with people, as well as a rapport. You’ll be
able to understand their feelings and empathize with them – fantastic for any role that involves
working in teams!
• 5. It’s a key feature of a strong leader
Great leaders understand people; they know how they work, how to influence them, and how
to inspire them. Emotional intelligence will help you to achieve this understanding in order to be
a brilliant leader and guide your team in the right direction.
SomemoreotherBenefitsofEIinthe Workplace

• Better Team-Work
• Better Office Environment
• Adjustments Can Be Made Easier
• More Self-Awareness
• More Self-Control Compassion
• More Motivation
• Leadership Capabilities
• Better Professional Relationships Are Able to Form
• You Are One Step Ahead of Other Companies
• Time’s Managed Better
Some more other Benefits of EI in the Workplace
• Better Team-Work
• Better Office Environment
• Adjustments Can Be Made Easily
• More Self-Awareness
• More Self-Control Compassion
• More Motivation
• Leadership Capabilities
• Better Professional Relationships Are Able to Form
• You Are One Step Ahead of Other Companies
• Time Management
 UNDERSTANDTHEDIFFERENCEBETWEEN TRAITEI
ANDABILITY EI
• Trait EI is "a structure of emotional self-perceptions. In general terms, trait
EI refers to an individual's self-perceptions of their emotional abilities.

• Ability EI is defined as “ the ability to perceive and express emotion,

assimilate emotion in thought, understand and reason with emotion, and
regulate in social environment.

• The ability-based model views emotions as useful sources of information

that help one to make sense of and navigate the social environment. The
model proposes that individuals vary in their ability to process
information of an emotional nature and in their ability to relate emotional
processing to a wider cognition. This ability is seen to manifest itself in
certain adaptive behaviors.
• Trait EI can be measured by Self –assessing or self report where
as Ability EI can be measured only after Best performance.
• Trait EI is a personality trait whereas Ability EI is a cognitive
ability.
• Trait EI can be measure by questionnaire but to check Ability EI,
one need to conduct activity based test.
EMOTION IS A WIDE RANGE OF OBSERVABLE BEHAVIORS,
EXPRESSED FEELINGS, AND CHANGES IN THE STATE OF MIND
AND BODY.

FEELINGS, EMOTIONS, OUR LIKES, AND DISLIKES,

GIVE OUR INDIVIDUAL LIVES MEANING AND CAUSE US TO BE
HAPPY OR UNHAPPY, SATISFIED OR DISSATISFIED.
INTELLIGENCE IS THE ABILITY TO ACQUIRE AND APPLY
KNOWLEDGE AND SKILLS.

EMOTIONAL INTELLIGENCE IS THE ABILITY TO DEAL WITH

OTHER PEOPLE SUCCESSFULLY. BY UNDERSTANDING ONE'S
OWN FEELINGS THEY CAN UNDERSTAND AND EVALUATE
OTHERS .
5 DIMENSIONS OFTRAITEI MODEL
 Self
Awareness
Managing Motivation
Emotions

Emotional
Intelligence
Empathy Social Skills

5 DIMENSIONS OFTRAITEI MODEL

PRACTICE SELF AWARENESS
• Self-awareness is one’s ability to identify and understand their
feelings, thoughts, and behaviors. Also to understand the effects
of our emotions on others. As a result, you can monitor yourself
better and create a more purposeful life.
• To achieve a state of complete self-awareness, an individual must
be able to monitor their emotional state and identify their
emotions.
• For example, I know what’s best for me, but I don’t always do it.
Why not? Rationally, it would make sense. But emotionally, I have a
whole herd of obstacles and human tendencies stopping me. When
I became more self-aware, I began to notice the actual reasons
behind my actions
• It has 3 levels - a) What are you doing. b) How does that feels. c)
What you don’t know about yourself.
• Traits that prove an individual as emotionally mature include:
confidence, the ability to laugh at ones self and their mistakes, and
the awareness of how you are perceived by others
 7 Examples of Self-Awareness in Everyday Life

1. Identifying your emotions and what you’re feeling –Anger, joy,

Sad….
2. Recognizing your primary coping mechanisms.
3. Defining your own beliefs without being influenced by others.
4. Prioritizing what gives you joy and purpose
5. Identifying your strengths and shortcomings.
6. Knowing what you need in your relationships.
7. Recognize when and how to trust yourself.
• Self awareness is the ability to evaluate yourself socially, and
understand how your behavior is being perceived by others. If
you’re self aware, you know how you’re feeling, how you’re
acting, and how you appear. You likely have a strong grasp on
your own strengths and weaknesses, which means that you
know where and how you’ll be most useful. This knowledge can
make you a great leader, because you have an understanding
of what skills you may be missing and therefore where and how
you need others to apply their skills.
• Self awareness can also help you train yourself to think about
your emotions in a productive way. It requires self reflection
and interpretation, so if you’re self aware, when you get upset
you might start to think about why you feel as you do and find
that the feeling is momentary, misplaced, or a catalyst for
positive action. Doing this allows you to think of your emotions
as part of a larger picture, so you don’t become consumed by
them. Knowing the reasoning behind your emotions can also
give you a greater sense of control over them, improving self-
efficacy.
Managing Emotions- (or Self regulation or Self Management or
Self Control)

• Self regulation is the ability to remain calm in emotionally trying

situations. While many factors influence how you feel and may be
beyond your control, if you’re highly self regulated, you’re good at
controlling your reactions. You can make clear-headed decisions
even if the world isfalling apart around you. Also, if you’re highly
self-regulated, you can easily adapt, because the discomfort that
often comes from change won’t make you stumble. Self-regulation
is a necessary skill for people planning to go into jobs that are
fast-paced and dangerous. For example, you would want to be
self-regulated as a firefighter. If you panicked you could
hyperventilate and pass out, endangering yourself and those you
were trying to save.
• Operationally it means that team members need to be
able to balance their own moods so that worry,
anxiety, fear or anger do not get in the way of what
needs to be done.
• Those who can manage their emotions perform better
because they are able to think clearly. Managing
emotions does not mean suppressing or denying
them but understanding them and using that
understanding to deal with situations productively.
Team members should first recognize a mood or
feeling, think about what it means and how it affects
them, and then choose how to act.
ITS IMPOSSIBLE TO CONTROL EMOTION BUT
POSSIBLE TO MANAGE IT…
• 1) Perception / Understanding the emotions of self & others.
• 2) Use of emotions to facilitate thinking (Balbir Kaur)
• 3) Understanding & analyzing emotions (Bindiya Sharma)
• 4) Reflective regulations of emotions (Preethi & Komal)
MOTIVATION
• There are 2 types of
way for self
motivation.
• Extrinsic Motivation
looks forward for
money, rewards,
recognition, position,
grade and luxurious
benefits eg cat, house
etc…
• Internal motivation is the ability to make yourself work with little
to no pressure from others.
• Some sources of internal motivation include curiosity, a desire to
fulfill your potential, and/or a desire to see your vision come to
life.
• If you’rehighly internally motivated, you might want rewards like
money or praise, but they aren’tthe driving force behind your
behavior.
• This means you have more control over your productivity,
because your motivation is self-generated.
SOURCES OF INTERNAL MOTIVATION
• Attainment – Act of achieving goals.
• Power- Designation or position so that one can influence or control
others.
• Attachments – Feeling of affiliation/belongingness with people
around us.
• Independence – Freedom to act
• Respect – proper treatment from boss, colleagues & subordinate.
OPTIMISM & PESSIMISM
Dog digging the ground
expecting the hidden bone
• Optimism is an Internally driven ability (Motivation) to be POSITIVE
in difficult situations.
• It means a person choose and ACT positive way even when things
are tough.

WHAT ARE 3 MAJOR AREAS, YOU WILL MAKE IN

YOUR LIFE IN THE NEXT 2 YEARS WHERE YOU NEED
TO BE PERSISTENT & OPTIMISTIC
Pessimism is the state of expecting or believing that bad
things will happen and that something will not be successful.

Pessimistic employees are people who nurture a consistently

negative attitude in the workplace. These people typically
expect the worst of situations; pessimists relate to the “half-
empty glass” rather than “half-fall glass," focusing on the
negatives rather than the positives of a situation.
Pessimism may lead to –

• Bad work Habits

• Health Hazards
• Effect on Coworkers
• Low performance
• Positive Attitude
• Problem Solving
 EMPATHY
• Empathy, or the ability to understand how others are feeling,
is absolutely critical to emotional intelligence.
But it involves more than just being able to recognize the
emotional states of others.
Its about “listening for” and “acknowledging others” or
having “willingness to understand”
• Being able to interact well with others is another important
aspect of emotional intelligence. Having strong social
skills allows people to build meaningful relationships with
other people and develop a stronger understanding of
themselves and others.
• True emotional understanding involves more than just
understanding your own emotions and those of others.
You also need to be able to put this information to work in
your daily interactions and communications.

• In professional settings, managers benefit by being able

to build relationships and connections with employees.
Workers benefit from being able to develop a strong
rapport with leaders and co-workers. Important social
skills include active listening, verbal communication
skills, nonverbal communication skills, leadership, and
persuasiveness.
BARRIERS TO EMPATHY
• Inattention : Sometimes we see emotions of others in their eyes, face, body
expression but we do not pay attention to those signals may be because
we lack the motivation to do so or we are too distracted by our own
thoughts…
• Showing the “trump card” by telling you their pain or sorrow story. If we
spend time to compete with each other or dominating others and saying –
that’s nothing, it will not solve the problem. The biggest barrier to
empathy is the pressure to “Say the perfect things”. Its about “listening
for” and “acknowledging others” or having “willingness to understand”
• Sometimes other person seek sympathy, so just to satisfy them we have to
act accordingly.
DEVELOPING YOUR EMPATHY
Research has shown that empathy is partly innate and partly learned.
• Challenge Yourself – Learn a new skill or hobby or professional competency.
• Get out of your comfort zone – Travel to new places & culture. Appreciate others.
• Get feedback – get feedback from friends, relatives positively and keep a track
on it regularly.
• Explore the heart not just head – Read literature that explores personal
relationships and emotions.
• Walk in others shoes – talk to others about thiers issues and concerns and how
they perceived the experiences.
• Examine your biases
• Cultivate sense of curiosity
• Ask better questions.
 SOCIAL SKILLS
• In emotional intelligence the term 'social skills' refers to the skills
needed to handle and influence other people’s emotions
effectively.
• They develop strong bond with others and are good leaders.
• They easily adapt themselves to their community and
organizational environment.
• Dr Daniel Goleman believe when the other charaterstics of EI are
integrated, it results in development of Social Skills within an
Individual.
• Making Impact –
• a) Give More
• b) Smile more
• c) Help Others
• d) Nurture your corporate contacts.
• Creating a Powerful first Impression
• a) Dress to Impress
• b) Be Positive
• c) Communicate your confidence – firm hand shake, eye
contact etc
• Assessing a Situation-
• a) Listen, not to just what is said but also to what is not
said.
• b) Identify Needs
• c) Practice Etiquette
• Being Jealous without being offensive
• a) Focus on what is important to other person
• b) Respect Boundaries
• c) Make requests, not Demand
• d) Observe Non- verbal communication
• Traits of a person having high social skills
• a) Effective Communications
• b) Conflict Resolution
• c) Active Listening
• d) Empathy
• e) Relationship Management
• f) Respect