Test Bank for Messages: Building Interpersonal Communication Skills, Fourth Canadian Edition

Test Bank for Messages: Building Interpersonal

Communication Skills, Fourth Canadian Edition,
Canadian In-Class Edition, 4/E 4th Edition

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 Chapter 6
Verbal Messages

1) Which of the following is NOT an example of a high order abstraction?

A) visual art
B) Mission Impossible II
C) film
D) cinematography
Answer: B
Diff: 1
Page Ref: 117–118

2) Connotation is the
A) dictionary meaning of a word.
B) emotional meaning specific to the listener.
C) objective definition.
D) communication of hidden meaning.
Answer: B
Diff: 1
Page Ref: 114

3) Indirect messages allow you to do all of the following EXCEPT

A) express a thought without offending or insulting anyone.
B) observe the rules of polite interaction.
C) ask for compliments in a socially acceptable manner.
D) manipulate the responses of your listener.
Answer: D
Diff: 1
Page Ref: 115

4) Indirect messages attempt to get the listener to

A) ask if the listener agrees.
B) state the speaker's preferences.
C) allow you to express a stereotypical or even racist statement
D) say or do anything without committing the speaker
Answer: D
Diff: 1
Page Ref: 115

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Copyright © 2012 Pearson Canada Inc., Toronto, Ontario
 Chapter 6 Verbal Messages

5) Choose the term which is the least abstract:

A) personnel analyst
B) job
C) occupation
D) career
Answer: A
Diff: 1
Page Ref: 116–117

6) Aggressive Messages operate with the following:

A) “You lose”
B) “who cares”
C) “I win, you lose”
D) “You win, I lose”
Answer: C
Diff: 1
Page Ref: 118–119

7) Which of the following is not an example of disconfirming behaviour?

A) asking questions concerning thoughts and feelings
B) shifting the focus of the conversation in a different direction
C) engaging in monologue
D) giving abstract or intellectualized responses
Answer: A
Diff: 1
Page Ref: 122

8) Which of the following sentences is NOT an example of sexist language?

A) The average student is worried about his marks.
B) The male nurse checked the patient's charts.
C) A policeman's job is a hard one.
D) The manager was often late for department meetings.
Answer: D
Diff: 1
Page Ref: 123

9) Examples of polarization include all of the following EXCEPT

A) for or against.
B) educated and uneducated.
C) either, or.
D) attending school, working.
Answer: D
Diff: 1
Page Ref: 132

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Copyright © 2012 Pearson Education Canada Inc., Toronto, Ontario
 Chapter 6 Verbal Messages

10) An example of an inference is the following:

A) She is wearing a red hat.
B) He is lazy.
C) He is over six feet tall.
D) She is a blonde.
Answer: B
Diff: 1
Page Ref: 129–130

11) Weasel words are

A) words whose meaning is hard to pin down.
B) lies used by advertisers to mislead consumers.
C) words that allow the speaker to openly manipulate the consumer's responses.
D) the words advertisers use to describe their products.
Answer: A
Diff: 1
Page Ref: 129

12) Disconfirmation is a communication pattern in which you

A) disagree with a person.
B) are unwilling to accept what someone says.
C) acknowledge someone's significance.
D) ignore someone's presence.
Answer: D
Diff: 1
Page Ref: 122

13) Confirmation is a communication pattern in which you

A) say what someone has to say is not worth serious attention.
B) disagree with the person.
C) accept a person's definition of self.
D) ignore someone's presence.
Answer: C
Diff: 1
Page Ref: 122

14) A technique which is confirming is

A) reflecting back the speaker's thoughts and feelings.
B) asking questions.
C) taking issue with what the other says.
D) demonstrating understanding of what the other person says.
Answer: D
Diff: 1
Page Ref: 122

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Copyright © 2012 Pearson Education Canada Inc., Toronto, Ontario
 Chapter 6 Verbal Messages

15) Which of the following is NOT an example of linguistic sexism?

A) mailman
B) man-made
C) human
D) chairman
Answer: C
Diff: 1
Page Ref: 123

16) Confirming language

A) places a particular group in an inferior position.
B) accepts all people.
C) is sexist.
D) ignores lack of clarity in the other's remarks.
Answer: B
Diff: 1
Page Ref: 122

17) The mental dating statement is a useful extensional device for

A) keeping language up to date and for guarding against static evaluation.
B) keeping a relationship together.
C) keeping language traditions.
D) keeping language from changing.
Answer: A
Diff: 1
Page Ref: 133

18) Which of the following expressions is NOT racist?

A) black night
B) black violinist
C) the choice is black and white
D) that's white of you
Answer: A
Diff: 1
Page Ref: 125

19) Nonracist language

A) expresses racist attitudes.
B) contributes to developing racist attitudes.
C) does not place an ethnic group in an inferior position.
D) emphasizes differences.
Answer: C
Diff: 1
Page Ref: 125

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Copyright © 2012 Pearson Education Canada Inc., Toronto, Ontario
 Chapter 6 Verbal Messages

20) Heterosexism refers to

A) language used to reinforce homosexual attitudes.
B) something which refers to men only.
C) too new to be clearly identified.
D) attitudes, behaviours, and language that disparage people who are gay, lesbian,
bisexual, transgendered, or queer.
Answer: D
Diff: 1
Page Ref: 123

21) Which of the following sentences is NOT an example of ageism?

A) She is a responsible teenager.
B) Mr. Smith is an agile 65 year old.
C) Senior citizens receive 10% off any purchase on the first Tuesday of every month.
D) She is such a nice little old lady.
Answer: A
Diff: 1
Page Ref: 125–126

22) The failure to distinguish between similar but different people, objects, or events refers to
A) indiscrimination.
B) Politicians are all liars.
C) You're either a hawk or a dove.
D) discrimination.
Answer: A
Diff: 1
Page Ref: 131

23) Extensional orientation is

A) when speaker and listener miss each other with their meanings.
B) giving primary attention to actions rather than to labels.
C) treating inferences as if they were facts.
D) giving primary attention to labels rather than actions.
Answer: B
Diff: 1
Page Ref: 129

24) Intensional orientation is

A) when the speaker and listener miss each other with their meanings.
B) giving primary attention to actions rather than to labels.
C) treating inferences as if they were facts.
D) giving primary attention to labels rather than actions.
Answer: D
Diff: 1
Page Ref: 128

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 Chapter 6 Verbal Messages

25) Static evaluation is

A) the failure to acknowledge the other person or that person's definition of self.
B) the failure to distinguish the uniqueness among items because they are all labelled
by the same term.
C) the denial of change.
D) the tendency to divide the world into two extreme categories.
Answer: C
Diff: 1
Page Ref: 133

26) The connotation of the word is the emotional meaning that the speaker/listener assigns to
a word.
Answer: TRUE
Diff: 1
Page Ref: 114

27) Concrete terms refer to objects, people, and happenings that you perceive with your
senses of sight, smell, touch, hearing, or taste.
Answer: TRUE
Diff: 1
Page Ref: 116–117

28) Deborah Tannen says that issuing orders indirectly can be the prerogative of those in
power.
Answer: TRUE
Diff: 1
Page Ref: 116

29) Rejection and disconfirmation are essentially the same thing.

Answer: FALSE
Diff: 1
Page Ref: 121–122

30) Some of the terms that were used to label major movements in art were originally
derogatory.
Answer: TRUE
Diff: 1
Page Ref: 125

31) "You are now either taking a test or you are not taking a test." This statement is an
example of appropriate polarization.
Answer: TRUE
Diff: 1
Page Ref: 132

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Copyright © 2012 Pearson Education Canada Inc., Toronto, Ontario
 Chapter 6 Verbal Messages

32) Extensional orientation is the tendency to stretch meanings beyond their original intent.
Answer: FALSE
Diff: 1
Page Ref: 129

33) There is nothing wrong with making inferential statements.

Answer: TRUE
Diff: 1
Page Ref: 130

34) The cultural context will influence whether a meaning is friendly or not.
Answer: TRUE
Diff: 1
Page Ref: 119

35) Heterosexism is language used to disparage heterosexuals.

Answer: FALSE
Diff: 1
Page Ref: 123-124

36) List the four major patterns of behaviour for people who are assertive in interpersonal
communication.

Answer: Reference p. 119

Diff: 2
Page Ref: 119

37) How can you avoid confusing facts and inferences and give examples of both?

Answer: Recognize that inferences may be wrong. Use tentative language. Be prepared to
be proved wrong.
Diff: 2
Page Ref: 130

38) List the characteristics of the nature of language. How can remembering these
characteristics improve communication?

Answer: Messages are denotative and connotative. Messages vary in directness.

Messages vary in abstraction. Message meanings are in people. Message meanings
depend on context, and messages vary in conclusion
Diff: 2
Page Ref: 114–120

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Copyright © 2012 Pearson Education Canada Inc., Toronto, Ontario
 Chapter 6 Verbal Messages

39) Define weasel word, provide at least four examples, and explain what they promise and
what they actually mean.

Answer: Words used in advertising whose meaning is hard to pin down or imply
something that is not actually stated. Examples: like, better, helped, virtually, as much
as, more economical than.
Diff: 2
Page Ref: 129

40) Explain the difference between disconfirmation and confirmation and provide five
confirming behaviours, with examples.

Answer: Disconfirmation is a pattern of communication that tells the listener that h/she is
unimportant or not worth serious attention. Confirmation acknowledges the presence and
importance of the listener. Table 6.1 on p.122 provides confirming and disconfirming
behaviours.
Diff: 2
Page Ref: 121–122

41) The dictionary meaning of a word is the __________, and the emotional meaning specific
to the listener is the __________.
Answer: denotation, connotation
Diff: 1
Page Ref: 114

42) Lying occurs when “one person _________ to mislead another, doing so ___________,
without prior notification of this purpose, and without having been asked to do so.”
Answer: intends, deliberately
Diff: 1
Page Ref: 115

43) Meanings are communicated __________ and __________.

Answer: verbally and nonverbally
Diff: 1
Page Ref: 114

44) Heterosexism also exists on both an ______________and an ____________ level.

Answer: individual, institutional
Diff: 1
Page Ref: 124

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Copyright © 2012 Pearson Education Canada Inc., Toronto, Ontario
Test Bank for Messages: Building Interpersonal Communication Skills, Fourth Canadian Edition

Chapter 6 Verbal Messages

45) Perhaps the best way to avoid sexism, heterosexism, and racism is to examine the
preferred __________ to use or not use in talking about members of different cultures.
Answer: cultural identifiers
Diff: 1
Page Ref: 127

46) To correct polarization, use __________ terms.

Answer: middle
Diff: 1
Page Ref: 132

47) One way to avoid embarrassing ourselves with inferences is to phrase them not as
__________, but as __________.
Answer: factual, tentative
Diff: 1
Page Ref: 130

48) To correct disconfirmation, __________ the presence of the other person.

Answer: acknowledge
Diff: 1
Page Ref: 122

49) To correct indiscrimination, __________ your terms.

Answer: index
Diff: 1
Page Ref: 132

50) In disconfirmation, you __________ another's presence; in rejection, you __________

with another.
Answer: ignore, disagree
Diff: 1
Page Ref: 122

6-9
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