10/4/23, 8:07 AM Hospitality and Tourism

NAME :

CLASS :
Hospitality and Tourism
DATE :
25 Questions

1. What is a primary reason why hospitality facilities develop emergency response

procedures?

To prevent emergency situations from To help lessen panic and reduce the
A occurring on the premises B risk of damage or injury during an
emergency situation

To reduce the time it takes to train To increase guests’ awareness of

C employees in first aid, CPR, and D potential security and safety issues
security

2. What is a hotel restaurant doing when it makes sure that its employees wash their
hands properly when preparing food orders?

A Preventing routine accidents B Sanitizing the facility

C Monitoring safety hazards D Complying with health codes

3. Which security measure can motels implement to help maintain their guests’ safety
outside the facility?

A Fire extinguishers B Parking lot lighting system

C Front-desk alarm system D none of the above

E Interior window locks

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4. Which is an example of a critical moment in which a customer may form a negative

opinion about a hospitality or tourism business?

A hotel guest enters a guest room that The maître d’ greets customers in a
A is clean and attractive and has a B prompt, friendly manner as soon as
beautiful view of the city. they enter a restaurant.

A tour guide asks tourists if they have A customer has to wait on hold for a
C any questions about the tour site that D long time to make a hotel reservation
they are visiting. by telephone.

5. What should a tour guide do when handling the complaint of an angry tourist?

A Remain calm B Negotiate terms

C Offer criticism D Explain policies

6. How is an amusement park positioning a new roller coaster ride when it focuses on
the ride’s physical characteristics?

A Value B Attributes

C Status D Quality

7. What form of promotion occurs when a property offers a chance to win free lodging
for one night?

A Public relations B Personal selling

C Product placement D Sales promotion

8. What is an important component of a hospitality business’s positioning strategy?

A Unique selling proposition B Diversification portfolio

C Business plan D SWOT analysis

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9. What security measure do cruise ships provide guests that enable them to store
their valuable items?

A Baggage claim center B Shipping container

C Lost and found center D Safe deposit box

10. Several airlines meet and decide to increase their ticket prices. In what illegal
practice are the airlines engaging?

A Bait and Switch B price fixing

C price discrimination D exclusive dealing

11. Mountainous regions typically have colder climates and snow for longer periods of
time. Which types of hospitality or tourism businesses aremost likely to be
successful in these geographic locations?

Sled manufacturers and alligator Snowmobile manufacturers and

A B
farmers snorkeling instructors

Snow ski resorts and snowboard Ice skating rinks and swimwear
C D
retailers manufacturers

12. How can restaurant employees be helpful during a robbery?

A Be talkative B Be rude

C Be nice D Be observant

13. What is a primary factor that contributes to land pollution at tourist destinations?

A Smoke–stack filters B Airline fuel emissions

C Water–level changes D Improper waste disposal

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14. Which type of printed materials do travel agents often use as a sales tool when
selling vacation packages to clients?

A Promotional brochures B Product samples

C Travel videos D Wholesale pricing guides

15. Which place is a continent?

A Africa B Hawaii

C France D Maine

16. What must a convention hotel salesperson often need to do to obtain a contract for
a large business conference?

A Answer objections B Ignore complaints

C Ask for referrals D Provide a demonstration

17. Which type of security system enables hotels and restaurants to video–record
activities such as robbery, shoplifting, and employee theft?

A Closed-circuit television B computer

C Electronic looking D Two-way radio

18. Which type of behavior involves establishing eye contact with hotel guests?

A Critical B Cultural

C Nonverbal D Vocal

19. Jack wants to give hang gliding lessons to tourists. Which climate condition is most
important for Jack to consider when he selects a destination for his business?

A Vegetation B Wind

C Kite D population

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20. What imaginary line is the dividing point for two calendar days?

A Greenwich Mean Time (GMT) B Northern longitude

C International Date Line (IDL) D Equatorial latitude

21. Which skill is important for a successful professional in the hospitality and tourism
industry to possess?

A Delegation B mathematics

C creativity D Commmuncication

22. A tour company schedules Janna and Michael to work four-hour shifts on Friday,
Saturday, and Sunday to help cover the busiest time on those days. Which type of
schedule are Janna and Michael working?

A Part–time B Exempt

C Cyclical D Frictional

23. What should travel agents be able to explain to their clients who will be traveling to
different parts of the world?

A Import laws B Zip code systems

C Zip code systems D Time zones

24. Why might a lodging facility be able to schedule fewer front-desk agents during its
peak check out hour?

It has an automated check-out It relies on unskilled labor to handle

A B
system. billing.

It has more rooms than nearby It uses a split-shift schedule to cover

C D
competitors. its needs.

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25. To whom do retail travel agencies sell hospitality and tourism products?

A Marketers B Producers

C End users D Wholesalers

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