SPSS BI Survey Research Jumpstart

Ensure
Create surveys for many
areas, including:
Government
• Citizen/customer satisfaction
• Employee satisfaction
• Program evaluations
• Transit passenger satisfaction
• Web site satisfaction
satisfied clients
with survey research
What if you knew what your citizens, students or service personnel thought about your programs,
curricula and services? Would that help you improve your offerings and ensure continued funding?
With the SPSS BI Survey Research Jumpstart, you learn how to understand the needs of those you
serve by applying proven survey research methodologies. You will be able to define your service
challenges and develop survey strategies to discover how and where to make improvements.
First, our experienced SPSS BI consultants listen to you to make sure we understand your
organizational goals. Then we apply our cross-industry research and analytical experience to
teach you how to improve your offerings through survey research. You get survey research skills
you can use for continuous improvement in any area of your organization.

Higher Education
• Course evaluations
• Faculty/employee satisfaction
• Student satisfaction
K-12 Education
• Teacher/parent satisfaction
• Curriculum assessments
Military
• Course evaluations
• Program assessments
• Service/family member satisfaction
Jump-start effective
business processes with
SPSS BI Jumpstarts
SPSS BI Jumpstarts are designed
to help your business or organization
create or improve important
processes, such as measuring
performance, developing and
implementing surveys or automating
reports, for better business decisions.
Each Jumpstart may include
training, products and professional
services. And Jumpstarts are
customized by industry for your
organization, so you get the right
solution for the way you do business.
The SPSS BI Survey Research
Jumpstart gives you the skills to:
• Receive continued funding by providing
effective programs and services
• Better attract and retain students,
participants and the public by
understanding their needs
• Improve the quality of programs
and services by soliciting
participant feedback
• Maintain an effective Web site by
discovering what does or doesn’t
meet visitor needs
• Increase employee retention by
determining what keeps them
satisfied and motivated
The SPSS BI Survey Research
Jumpstart teaches you how to:
• Determine the best survey method, such
as online, phone or mail, for a particular
population
• Design surveys to get the accurate
responses you need
• Analyze survey results, collect data
and compile relevant findings
• Easily distribute results to decision
makers in your organization
• Implement the entire survey research
process independently
A government tax agency wanted to increase
satisfaction among its customers by improv-
ing service. To find out where service
improvements were needed, the agency
decided to conduct an online survey of
current customers. The survey results had to
be available on the agency’s intranet, but only
to field offices and executive management.
The agency lacked in-house survey research
expertise, but didn’t want to be permanently
dependent on outside help. SPSS BI consul-
tants taught the agency how to design and
build online surveys, analyze the responses
and deploy the results securely on the agency
intranet. The agency now uses its survey
research skills to improve all aspects of
its business, from customer relations to
employee satisfaction.
The SPSS BI Survey Research
Jumpstart includes:
• Onsite consulting to gain a thorough
understanding of your survey challenges
• A customized product solution
• A customized training and knowledge
transfer program
 Award winning
products and services
How to contact SPSS Quickly realize high returns on your business intelligence investment with SPSS BI consulting and
To learn more about the SPSS BI training services. With more than 30 years of experience, our consultants extend your in-house
Survey Research Jumpstart, please expertise by acting as strategic partners — aligning our analytics and experience with your
call the SPSS BI office nearest business or organizational goals. Our trainers bring your employees up to speed on the skills
you or visit our Web site they need to solve problems using our leading analytical software. You get the power to shape
at http://www.spss.com. the future of your business by learning to implement your processes independently. Here are just
some of the powerful products that SPSS BI consultants may include in your Jumpstart for an
optimal business solution:
SPSS: Committed to
Accessibility for All Users
SPSS — enterprise-strength statistical analysis software — offers
Section 508 of the Rehabilitation Act
a wealth of proven, scalable statistical techniques for analytical reporting and
requires that users with disabilities
predictive modeling.
have equal access to electronic and
information technology procured by Clementine — market-leading data mining workbench — enables you to
United States federal government quickly develop predictive models using an interactive interface that incorporates valuable
agencies. SPSS understands the business expertise, and deploys these models to solve business problems.
importance of Section 508 and we are
committed to developing products
AnswerTree — decision tree software for data mining — helps users
segment customers, create profiles and predict response rates with the widest range of
that are accessible and effective for
decision-tree algorithms available today.
the greatest possible number of
users. For more information on SPSS SmartViewer Web Server — analytical report deployment
and Section 508, please visit solution — enables your organization to securely share interactive analytical reports
http://www.spss.com/section508.pdf. with decision makers over the Web.

DecisionTime and WhatIf? — enterprise forecasting

system — work together to support decision making with accurate, collaborative
forecasting. DecisionTime automatically or interactively creates forecasts. WhatIf?
deploys forecasts via the Web.

SPSS Data Entry — survey design and data collection

software — helps companies quickly and securely gather the clean, complete data they
need via the Web, paper or phone.

Learn more about SPSS

Contact your nearest SPSS office or visit us at www.spss.com.
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nearest you for assistance.

TM
Data mining makes the difference
SPSS BI helps people solve business problems using statistics and data mining. This predictive technology enables our
customers in the commercial and public sectors to make better decisions and improve results. SPSS BI software and services
are used successfully in a wide range of applications, including customer attraction and retention, cross-selling, survey
research, fraud detection, Web site performance, forecasting and scientific research. SPSS BI’s market-leading products
include SPSS, Clementine, AnswerTree, DecisionTime and SigmaPlot.
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