CALL CENTER INTERVIEW

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TELL ME ABOUT YOURSELF

NICE TO MEET YOU, FIRST OF ALL I HAVE TO SAY THANK YOU VERY MUCH for
giving me the oportunity to be interviewed for this call center position today, mi name is
Leonel, I was born in La Guajira, I am 24 years old and I have been living in bogota for
about 4 years, I came here when I was 19 years old and( It is the joining of 2 or more pieces
of metal using electricity, energy ) Some months ago I finished a welding course and my
english course at the Smart Academy up to level c1 and now I am LOOKING for a job where
I can improve my english skills.

I would describe myself as a responsible person, someone who is very postive.Also I consider
myself hard-working and resilient (risilient) so I can deal ( diel) with difficult situations
Another of my skills I am able to quickly leanr anything.

REGARDING MY WORK EXPERIENCES I used to work in a call center but in spanish. I worked
for a foreign aerline about flight reservation, car reservaition and hotel reservation. The
company was sitel and the campign iberia aerline. I was responsable for adding payment
and personal information in order to complete . Before that, I used to work in KFC as a
cashier. I worked there for about 2 years.

2 months ago I worked in concentrix as a customer service agent for capital one campign,
but I had a big family issue and I could not continue with the company.Honestly I did not
want to quit my job, because It was my first english job and but I moved to my homethown
but now I am back and ready to improve my skills working in a company.

At the company I was responsable for procesing credit card payments and providing
information about the servic. Also if the cstomer lost the credit card, I had to send them a
new one.

HOW DO YOU DESCRIBE YOUR CITY ?

My hometown is a place with plenty of insecuirity and a lot of povert and everyone know
that, but I prefer talking about its beautiful landscape, its beautiful culture you know, La
Guajira is one of the most beautiful places that I have visited in colombia becausa it is a
place with lonely and silent beaches and indigneous culture with a big history. Despite the
insecurity, la Guaijra has magical places that have not invaded by trafic or buildings. Places
where you can relax and meditate or think about your life. You can enjoy deloicuos sea food
and enjoy the sun if you like because La Guajira is SCALDING like a desert area.

STRENST

My greatest ( grueirest )strengths is the perseverance(pr shu vee rhuns) and commmitment
that I assume ( asumm) in everything I do. When I want to get something, I combine these
two quialities with intelligence and I know that I will get it.
WHAT IS YOUR BIGGEST WEAKNESS ?

My biggest weakness can be perfection, because sometimes I want to make everything

perfect and quikly. But sometimes not everything has to be perfect and that is ok.

IF YOU HAVE A SUPERPOWER WHAT WHOULD YOU LIKE ?

If I had a superpower I would like to have the ability to eliminate pollution in the air, water
and the planet in general. Or be able to cure diseases. You could help a lot of people around
the word.

WHERE DO YOU SEE YOURSELF IN THE FUTURE ?

In the future I see myself traveling around the word and I will have achived financial stability
to live relaxed and without worries. Maybe spending the most part of my time in some
amazing places.

I SEE MYSELF WORKING IN THE COMPANY AT LEAST 1 YEARS OR A LITTLE MORE. I WOULD
LIKE TO GROW IN THE COMPANY AND IMPROVE MY GENERALS SKILLS IN CUSTOMER
SERVICE AND TO LEARND SOMETHING NEW TO MOVE UP (ASCENDER )

WHAT DO YO CONSIDER THE MOST IMPORTANT ASPECTS WHEN GIVING CUSTOMER

SERVICE?

The first aspect that I consider important is patience and the other one can be respect.
Patience because as a customer service agent ( eiyent), we need to have total contro over
our emotions and to know how to deal with angry customers. And respect since even when
we are angry we must be polite because it means that we have a good education.

TELL ME ABOUT YOUR HOBITS: Well, usually I dont have free time but when I have the
oportunity I spend my time learning something new or impruving my knowleg watching
documentals or something like that. I avoid using social media if the objetive is not to learn.
Sometimes I like to hang out (janaut ) with my friends and drink some beers.

WHAT ARE YOUR SALARY EXPECTATION : My salary expectation is around 2 million pesos
because I,m sure I can take the resposability for the work and live (lif) up to the job

XWHY DO YOU CONSIDER YORSELF TH BEST CHOICE FOR THE POSITION ? y I consider myself
the best option for this position thanks to my experience that I acquired when I was working
at concentrix as a customer service agent in english and I know I will be able to live up to this
job. Also, I am really good at listening to people.
HOW WOULD YOU DEAL WHITH A ANGRY CUSTOMER?

The first thing to keep in mind is that we are offering customer service so ( por lo que ) all
the time we must control our emotion AND LET THE CUSTOMER VENT. In a similar situation I
would be calm and focused on the process in order to solve the reason of the problem. If you
solve the problem, the customer will calm down a bit.

WHY IS CUSTOMER SERVICE INMPORTAN IN A COMPANY ?

CUSTOMER SERVICE IS ESSENTIAL IN A COMPANY SINCE IT IS THE PLACE WHERE CUSTOMER

CAN SOLVE SOME QUESTIONS, ISSUES OR TO GET IMPORTANT INFORMATION ABOUT THE
SERVICE OFFERED BY THE COMPANY. IT IS THE FIRST POINT OF CONTAC BETWEN THE
CUSTOMERS AND THE COMPANY. SO FROM MY POINT OF VIEW CUSTOMER SERVICE IS THE
FACE OF THE COMPANY. THAT IS WHY IS ALWAYS IMPORTANT TO PROVIDE A GOOD
CUSTOMER SERVICE.

The reason was for study and because

I started my own business. It was a
supermarket but it was not what I
expected