Quick Reference Guide

SCOR Digital Standard

The Supply Chain Operations Reference (SCOR) model describes the business
activities associated with all phases involved with satisfying a customer’s demand.
SCOR is the only comprehensive, universally accepted and open-access supply
chain standard. It has been used by thousands of public and private organizations
around the world to assess and improve their supply chains, directly leading to
improved operational performance.

The SCOR Digital Standard is open to all professionals online.

Learn more and interact with the full model at scor.ascm.org

Orchestration Enablers
OE1: OE2: OE3: OE4: OE5: OE6: OE7: OE8: OE9: OE10: OE11: OE12: OE13:
Supply Chain Business Performance Data, Information, Human Contracts Network Regulatory and Risk Environment, Social, Enterprise Segmentation Circular
Strategy Rules and Continuous and Technology Resources and Agreements Design Compliance and Governance Business Planning Supply Chain
Improvement Management
OE1.1: OE 1.7: OE2.1: OE3.1: OE4.1: OE5.1: OE6.1: OE7.1: OE8.1: OE9.1: OE10.1: OE11.1: OE12.1: OE13.1:
Gather and Develop Supply Gather Business Develop Balanced Define Supply Chain Identify Knowledge, Create Contract Initiate Supply Determine Scan Internal/ Align or Develop Align Long-Term Define Product and Assess the Use of
Analyze Overall Chain Performance Rules Scorecard Data, Information Skill and Resource and SLA Chain Modeling Regulatory and External Risk Factors Sustainability Plan Financial Plan Customer Utilizing Materials, Water
Organizational Objectives and and/or Technology Requirements (Optimization) Compliance With Supply Chain the Supply Chain and Energy
Strategy Drivers of Strategic OE2.2: OE3.2: Requirements OE6.2: Program OE9.2: OE10.2: Strategy Definition Matrix
Requirements
Performance, Interpret Business Initiate Reports OE5.2: Receive and Update Identify Risk Event Align Plan With OE13.2:
That Apply to
OE1.2: Aligned to Strategic Rules OE4.2: Assess Available OE7.2: Supply Chain OE11.2: OE12.2: Minimize the Use
OE3.3: OE6.3: Business and OE9.3:
Define Strategic Plan Identify Technology Knowledge, Skills Gather Inputs Processes, People, Develop Scenarios Apply Applicable of Materials, Water
OE2.3: Analyze Data Record and Future Compliance Quantify Risk Impact Performance, and
Supply Chain Solution Alternatives and Resource Gaps and Data to Achieve Business Differentiators to and Energy
Document Business Distribute (e.g., Requirements and Probability
Context and Scope OE1.8: OE3.4: Practices Objectives Segments
Review And Validate Rules OE4.3: OE5.3: Enter Into CLM) OE7.3: (Economic, OE13.3:
OE1.3: Identify the Gaps Develop the Summarize Develop Scenarios
OE8.2: OE9.4: OE10.3: OE12.3: Increase the
Supply Chain OE2.4: and Oportunities OE6.4: Monitor Regulatory Evaluate Risks Ecological, Ethical)
Gather and Analyze Operating Model Architecture Plan Knowledge, Skill Develop Materiality Define Segments By Efficient Use of
Communicate Activate or Archive OE7.4: Environment Through Scenario
External Supply and Organizational OE3.5: and Resource Gaps Index at the OE11.3: Differentiators Fixed Asssets
Chain Insights Business Rules OE4.4: Model and Simulate Analysis Enterprise Level Develop Tactical,
Design to Align to Develop Action Select Preferred OE5.4: OE6.5: Scenarios
OE8.3:
OE12.4: OE13.4:
(Customer, Product, Strategic Plan OE2.5: Plans Review Contract Assess Regulatory OE9.5: Operational, and
Services) Technology Solution Determine Hiring OE10.4: Supply Chain Plans Group Segments Reduce Waste
Approve and Publish Performance OE7.5: Impact Risk Resolution
OE1.9: OE3.6: and Redeployment Identify and Address with Similar
OE1.4: Business Rules OE4.5: Plan Calculate and Strategy Risks Related OE11.4: Characteristics OE13.5:
Coordinate and Prioritize and Plan and Approve OE6.6: Assess Impact
OE8.4:
Extend the Product
Define and Prioritize Align Supply Chain OE2.6: Approve Action Identify Identify Deficiencies OE9.6: to the Supply Integrate Tactical,
Product and Service Functional and an Implementation OE5.5: Projections Chain’s Economic, Operational, and OE12.5: Lifecycle and
Retire or Reassess Plan(s) Performance Issues and Gaps Versus Publish and
Supply Chain Roadmap Determine Training Ecological and Supply Chain Plans Competitive Circular Utility
Process Strategies, Business Rules and Opportunities OE7.6: The New/Projected Communicate
Segments OE3.7: Needs Ethical Impact With Product Life Requirements -
Information and OE4.6: Select and Approve Regulations OE13.6:
Validate sustained OE6.7: Cycle Plans Determine How
OE1.5: Data Alignment Pilot and Deploy OE5.6: Recommended OE10.5: Segment Competes Maximize Recovery
Outcomes Technology Solution Approve, Prioritize, Identify Resolution Changes
OE8.5:
for Reuse and
Conduct OE1.10: and Improvements Define Remediation Strengthen the OE11.5:
Strategic Supply and Launch Supply Chain’s Enable Business OE12.6: Repurpose
Communicate OE4.7: OE7.7: Define
Chain Analysis, OE6.8: OE8.6: Resilience to Decisions to Be
Strategic Goals Maintain, OE5.7: Develop Operating Model
Benchmarking and and Initiatives for Select, Prioritize, Verify That Disruptions Made Through
Improve, or Retire Monitor Implementation Considerations to
Gather Insights and Distribute Remediation Steps Access to Cross-
Implementation Technology(ies) Performance of Roadmap Support Competitive
(Stakeholders, Resolutions Have Been Effective OE10.6: Functional Bi Data
Skills Development Develop Integrated Requirements
Competitor, OE1.11: OE4.8: Program and OE7.8: OE8.7: Reporting of The
Industry, Markets, Execute, Monitor Govern Data ROE (Return on Propose Resource Publish and Adopt Supply Chain’s OE12.7:
Etc.) and Measure Integrity and Education) Plan and Gain Prepare Benchmark
Remediation Economic,
Strategic Plan with Accountability Budget Approval for Performance
OE1.6: Key Stakeholders (Including Change Ecological and
Conduct Internal Ethical Impact Comparative
Management)
Supply Chain OE12.8:
Environment and OE7.9: Submit Benchmark
Strategic Risk Kick Off Project and
Assessment Monitor Progress OE12.9:
Set KPI Targets by
Segment
OE12.10:
Establish Inventory
Strategy to Meet
Targets of Cost/
Service
Plan Order Source
P1: P2: P3: P4: P5: P6: O1: O2: O3: S1: S2: S3: S4:
Plan Plan Plan Plan Plan Plan Order Order Order Strategic Direct Indirect Source
Supply Chain Order Source Transform Fulfill Return B2C B2B Intra-company Source Procure Procure Return
P1.1: P2.1: P3.1: P4.1: P5.1: P6.1: O1.1: O2.1: O3.1: S1.1: S2.1: S3.1: S4.1:
Capture External Aggregate Customer Aggregate Source Aggregate Transform Aggregate Fulfillment Aggregate Return Receive Customer Process Inquiry Generate Stock
Define Business Need Establish Order Establish Order Signal Initiate a Source
Market Signals Order Requirements Requirements Requirements Requirements Requirements Information and Quote Transfer Order (STO) Signal Return
S1.2: S3.2:
P1.2: P2.2: P3.2: P4.2: P5.2: P6.2: O1.2: O2.2: O3.2: Conduct Supply S2.2: Schedule Product S4.2:
Aggregate Supply Assess and Create Assess and Create Assess and Create Assess and Create Assess and Create Apply Customer Receive, Enter, and Confirm Availability Market Analysis Schedule Product Delivery Request Authorize
Chain Requirements Initial Order Response Initial Source Initial Transform Initial Fulfillment Initial Return Loyalty/ Prioritization Validate Order and Delivery Date Delivery Product Return
Response Response Response Response Status S1.3: S3.3:
P1.3: P2.3: O2.3: O3.3: Develop Sourcing S2.3: Manage Inbound S4.3:
Assess And Create Balance Requirements P3.3: P4.3: P5.3: P6.3: O1.3: Confirm Inventory Apply Allocation Rules Strategy Manage Inbound Transport Identify Product
Supply Response and Order Response Balance Requirements Balance Requirements Balance Requirements Balance Requirements Build Order Availability and Transport Condition/ Return
and Source Response and Transform and Fulfillment and Return Response Delivery Date O3.4: S1.4: S3.4: Reason
P1.4: P2.4: Response Response O1.4: Confirm Order Pre-Procurement S2.4: Receive Product
Balance External Replan, Analyze, and P3.4: P6.4: Process Payment O2.4: Market Testing Receive Product S4.4:
Market Signals, Supply Select Optimal Order Replan, Analyze, and P4.4: P5.4: Replan, Analyze, and Apply Allocation Rules O3.5: S3.5: Schedule
Chain Requirements, Response Select Optimal Source Replan, Analyze, Replan, Analyze, Select Optimal Return O1.5: Transmit Order S1.5: S2.5: Inspect and Verify Product Shipment
and Supply Chain Response and Select Optimal and Select Optimal Response Generate Receipt and O2.5: Source the Supply Inspect And Verify
P2.5: Shipping Date Generate and O3.6: Market S3.6: S4.5:
Response Using Transform Response Fulfillment Response Receive and Process S2.6: Transfer Product
Supply Chain Communicate P3.5: P6.5: Submit Order Close or Adjust
Finalized Order Communicate P4.5: P5.5: Communicate O1.6: Cancellation S1.6: Transfer Product Return Order
Modeling Techniques Receipt and Process O2.6: Prequalify Suppliers S3.7:
Response Back to P1.3 Finalized Source Communicate Communicate Finalized Return S2.7: Authorize Supplier
P1.5: Response Back to P1.3 Finalized Transform Finalized Fulfillment Response Back to P1.3 Cancellation Process Payment
S1.7: Authorize Supplier Payment
Replan, Analyze, and Response Back to P1.3 Response Back to P1.3 O2.7: Determine Level Payment
Select Optimal Supply Transmit Order of Collaboration
Chain Response Arrangement
O2.8:
P1.6: Receive and Process S1.8:
Communicate Plan to Cancellation Invite to Tender/
Execution Functions Request for Quotation
and Evaluate
S1.9:
Analyze Offers and
Select Suppliers
S1.10:
Negotiate and
Award Contract

Transform Fulfill Return

T1:
Transform Product
T2:
Transform Service
T3:
Transform
F1:
Fulfill B2C
F2:
Fulfill B2B
F3:
Fulfill
R1:
Return Product
R2:
Return Service
R3:
Return MRO
SCOR Training
Maintenance, Intra-company
Repair, Overhaul Learn more about the SCOR Digital Standard (SCOR-DS) by attending
(MRO) an ASCM-developed, two-day instructor-led SCOR-DS training. Virtual
T1.1: T2.1: T2.10: T3.1: F1.1: F2.1: F3.1: R1.1: R2.1 R3.1: or in-person classes — led by highly trained experts — use real-world
Finalize Production Finalize Service Invoice and Receive Receive MRO Asset Receive B2C Receive B2B Receive Intra- Initiate, Authorize, Initiate, Authorize, Initiate, Authorize, examples and case studies to deepen your understanding of the
Engineering Delivery System Payments from Return Product from Product from Company Product Schedule, Verify Schedule, Verify Schedule, Verify MRO SCOR model. The training includes an in-depth review of the four
Source or Transform Source or Transform from Source or Product Return Service
T1.2: T2.2: T2.11: T3.2:
Transform R3.2: major components of SCOR: processes, performance, practices and
Schedule Determine The Terminate Contract Diagnose the F1.2: F2.1: R1.2: R2.2 Receive MRO/Rapid
Production Scope of Service Notices Conditions Receive Order Receive Order F3.2: Receive Product/ Receive Service, Repair/Update
people. It also covers related standards and assessments, as well as
Activities Order and and Determine Signal Signal Receive Order Signal Rapid Repair/ Rapid Service the application of the SCOR-DS to a specific supply chain through a
T2.12:
Associated SLAs Disposition Update Adjustment/Update R3.3 structured transformation learning program.
T1.3: Retrieve Resources F1.3: F2.3: F3.3: Quote With
Issue Raw Material T2.3: and Service T3.3: Pick Product Pick Product Pick Product R1.3: R2.3 Customer
or Components Check System Components Open Request for RMA Close or Adjust, Cancel, or Verification/ To learn more and sign up for a training class,
Capacity Maintenance Repair F1.4: F2.4: F3.4: Adjust Return Order Close Service Authorization visit ascm.org/learning-opportunities.
T1.4: T2.13: or Overhaul Pack Product Pack and/or Kit Pack and/or Kit
Transform Product T2.4: Disposition Waste Product Product R1.4 R2.4 R3.4:
Check Resource or Surplus F1.5:
T3.4: Diagnose and/or Diagnose Diagnose and/or Test
T1.5: Availability Check Availability of Stage Product F2.5: F3.5: Test Compliance MRO
Inspect and Test Resources Stage Product Stage Product
F1.6: to Service
Product T2.5: R1.5: R3.5:
Schedule F2.6: F3.6: Specification
Schedule Service T3.5: Disposition Product Disposition MRO
T1.6: Requests Schedule MRO Transportation Schedule Schedule R2.5
Package Product Transportation Transportation R1.6 R3.6:
F1.7: Adjust Financial/
T2.6: T3.6: Create/Update Contract/ Service Create/Update MRO
T1.7: Assign Resources Issue Raw Material Notify and Confirm F2.7: F3.7: Return Documents Agreement Terms Documents
Release and Service or Components or Shipment Window Notify and Confirm Notify and Confirm
Components Subassemblies Dock Appointment Dock Appointment R1.7 R3.7:
T1.8: F1.8: R2.6
Transfer Product Create/Update Transfer MRO
Disposition Waste T2.7: T3.7: Load Vehicle and F2.8: F3.8:
or Surplus (Scrap, Generate Shipping Load Vehicle and Load Vehicle and R1.8 Documentation R3.8:
Perform Service Transform MRO
Recycle, Repurpose) Document Generate Shipping Generate Shipping Adjust Financial/ Adjust Financial/
R2.7
T2.8: T3.8: Document Document Contract/Service Contract/Service
T1.9: F1.9: Transfer Service
Evaluate Service Inspect and/or Test Terms Terms
Manage Transform Provision Product Ship Product F2.9: F3.9:
Product Assets Invoice Ship Product R1.9 R3.9:
F1.10:
T2.9: T3.9: Storage Storage
Receive Customer Package Product Assemble or Install F2.10: F3.10:
Acceptance Product Ship Product Assemble or Install R1.10
T3.10: Product Receive Intra-
Assemble Product F1.11: F2.11: Company Product
Documentation Obtain Proof Assemble or Install F3.11: Transfer/Return
of Delivery Product Obtain Proof of
T3.11: or Customer Delivery or Customer
Disposition Waste Acceptance F2.12: Acceptance
or Surplus Obtain Proof
of Delivery F3.12:
T3.12: or Customer Update Ledger/
Manage Transform Acceptance Invoice
MRO Assets
Reliability (RL) Responsiveness (RS) Cost (CO) Environmental (EV)
RL.1.1 Perfect Customer Order Fulfillment RS.1.1 Customer Order Fulfillment Cycle Time CO.1.1 Total Supply Chain Management Cost EV.1.1 Materials Used

RS.2.1 Order Cycle Time CO.2.1 Order Management Cost EV.2.1 Renewable Materials Used
RL.2.1 Percentage of Orders Delivered In Full to the Customer
CO.2.2 Material Acquisition Cost EV.2.2 Non-Renewable Materials Used
RL.2.2 Delivery Performance to Original Customer Commit Date RS.2.2 Source Cycle Time
CO.2.3 Inventory Carrying Cost EV.3.1 Reclaimed Products and their Packaging Materials
RL.2.3 Customer Order Documentation Accuracy RS.2.3 Transform Cycle Time
CO.2.4 Supply Chain Finance & Planning Cost EV.3.13 Recovery Potential of Materials Used
RL.2.4 Customer Order Perfect Condition RS.2.4 Fulfill Cycle Time CO.2.5 Supply Chain IT Cost EV.3.14 Actual Recovery of Materials

RL.3.1 Delivery Item Accuracy to the Customer RS.2.5 Return Cycle Time CO.3.1 New Product Release Phase-In and Maintenance EV.3.15 Percentage of Circularity

CO.3.2 Create Customer Order EV.3.2 Recycled Input Materials Used

RL.3.2 Delivery Quantity Accuracy to the customer RS.3.1 Percentage of Orders Booked/Managed Perfectly
CO.3.3 Order Entry and Maintenance EV3.25 Cost Recovery Per Product Family SKU Through Salvage/
RL.3.3 Customer Commit Date Achievement RS.3.2 Build Loads Cycle Time Circular Efforts
CO.3.4 Contract/Program and Channel Management
RL.3.4 Delivery Customer Location Accuracy RS.3.3 Consolidate Orders Cycle Time EV.3.3 Virgin (Non-Recycled) Input Materials Used
CO.3.5 Installation Planning EV.1.2 Energy Consumed
RL.3.5 Customer Order Compliance Documentation Accuracy RS.3.4 Receive, Configure, Enter, and Validate Order Cycle Time
CO.3.6 Order Fulfillment EV.2.3 Renewable Energy Consumed
Customer Order Other Required RS.3.5 Reserve Resources and Determine Delivery Date Cycle Time
RL.3.6 EV.2.4 Non-Renewable Energy Consumed
Documentation Accuracy CO.3.7 Distribution
RS.3.6 Authorize Supplier Payment Cycle Time
EV.3.16 Energy Intensity
RL.3.7 Customer Order Payment Documentation Accuracy CO.3.8 Transportation, Outbound Freight and Duties
RS.3.7 Identify Sources of Supply Cycle Time EV.3.4 Renewable Energy Sold
RL.3.8 Customer Order Shipping Documentation Accuracy CO.3.9 Installation
RS.3.8 Receive Product Cycle Time EV.3.5 Non-Renewable Energy Sold
RL.3.9 Customer Order Percentage of Faultless Installations CO.3.10 Customer Invoicing/Accounting EV.1.3 Water Consumed
RS.3.9 Schedule Deliver Return Products Cycle Time
Percentage of Customer Orders or Lines Received CO.3.11 Materials (Commodity) Management and Planning EV.2.5 Water Withdrawal
RL.3.10
Damage Free RS.3.10 Select Supplier and Negotiate Cycle Time
CO.3.12 Supplier Quality Engineering EV.2.6 Water Discharge
RL.3.11 Customer Orders Delivered Damage Free Conformance RS.3.11 Transfer Product Cycle Time
EV.3.17 Water Intensity
CO.3.13 Inbound Freight and Duties
RL.3.12 Customer Orders Delivered Defect Free Conformance RS.3.12 Verify Raw Material or Product Cycle Time EV.3.6 Water Recycled and Reused
CO.3.14 Receiving and Material Storage
RL.1.2 Perfect Supplier Order Fulfillment RS.3.13 Finalize Production Engineering Cycle Time EV.1.4 GHG Emissions
CO.3.15 Incoming Inspection EV.2.7 Direct (Scope 1) GHG Emissions
RL.2.5 Percentage of Orders Received In Full from the Supplier RS.3.14 Issue Material Cycle Time
CO.3.16 Material Process and Component Engineering EV.2.8 Energy Indirect (Scope 2) GHG Emissions
RL.2.6 Delivery Performance to Original Supplier Commit Date RS.3.15 Produce and Test Cycle Time
CO.3.17 Tooling EV.2.9 Other Indirect (Scope 3) GHG Emissions
RL.2.7 Supplier Order Documentation Accuracy RS.3.16 Release Finished Product to Deliver Cycle Time
EV.3.18 GHG Emissions Intensity
CO.3.18 Opportunity
RL.2.8 Supplier Order Perfect Condition RS.3.17 Schedule Production Activities Cycle Time EV.1.5 Waste Generated
CO.3.19 Shrinkage
RL.3.13 Delivery Item Accuracy from the Supplier RS.3.18 Stage Finished Product Cycle Time EV.2.10 Generated Waste Diverted From Disposal
CO.3.20 Insurance and Taxes EV.2.11 Generated Waste Directed to Disposal
RL.3.14 Delivery Quantity Accuracy from the Supplier RS.3.19 Package Cycle Time
CO.3.21 Total Obsolescence for Raw Material, WIP, and Finished EV.3.7 Waste Diverted From Disposal for Reuse
RL.3.15 Supplier Achievement to Original Organization Commit Date RS.3.20 Install Product Cycle Time Goods Inventory
EV.3.8 Waste Diverted From Disposal for Recycling
RL.3.16 Delivery Organization Location Accuracy RS.3.21 Load Product & Generate Shipping Documents Cycle Time CO.3.22 Channel Obsolescence
EV.3.9 Waste Diverted From Disposal for Other Recovery Options
RL.3.17 Supplier Order Compliance Documentation Accuracy RS.3.22 Pack Product Cycle Time CO.3.23 Field Service Parts Obsolescence EV.3.10 Waste Directed to Disposal for Incineration

RL.3.18 Supplier Order Other Required Documentation Accuracy RS.3.23 Pick Product Cycle Time CO.3.24 Supply-Chain Finance Costs EV.3.11 Waste Directed to Disposal for Landfilling

CO.3.25 Demand/Supply Planning Costs EV.3.12 Waste Directed to Disposal for Other Disposal Operations
RL.3.19 Supplier Order Payment Documentation Accuracy RS.3.24 Receive and Verify Product by Customer Cycle Time
CO.1.2 Cost of Goods Sold (COGS)
Social (SC)
RL.3.20 Supplier Order Shipping Documentation Accuracy RS.3.25 Receive Product from Source or Transform Cycle Time
SC.1.1 Diversity and Inclusion
RL.3.21 Supplier Order Percentage of Faultless Installations RS.3.26 Route Shipments Cycle Time CO.2.6 Direct Material Cost
SC.1.2 Wage Level
Percentage of Supplier Orders or Lines Received Damage RS.3.27 Schedule Installation Cycle Time CO.2.7 Direct Labor Cost SC.1.3 Training
RL.3.22
Free
RS.3.28 Select Carriers and Rate Shipments Cycle Time CO.2.8 Indirect Cost Related to Production SC.3.1 Employment
RL.3.23 Supplier Orders Delivered Damage Free Conformance
SC.3.2 New employee Hires
RS.3.29 Ship Product Cycle Time Profitability (PR)
RL.3.24 Supplier Orders Delivered Defect Free Conformance SC.3.3 Employee Turnover
RS.3.30 Assess Delivery Performance Cycle Time PR.1.1 Earnings Before Interest and Taxes (EBIT) as a Percent of
RL.1.3 Perfect Return Order Fulfillment Revenue SC.3.4 Anti-Corruption
RS.3.31 Assess Supplier Performance Cycle Time PR.1.2 Effective Tax Rate SC.3.5 Occupational Safety & Health
RL.2.9 On Time
RS.3.33 Authorize Defective Product Return Cycle Time SC.3.6 Work-Related Injuries
RL.2.10 In Full (Correct Product) Asset Management Efficiency (AM)
RS.3.34 Authorize Excess Product Return Cycle Time SC.3.7 Work-Related Ill Health
RL.2.11 Correct Documentation AM.1.1 Cash-to-Cash Cycle Time
SC.3.8 Pay Equality
RS.3.35 Authorize Maintenance, Repair and Overhaul (MRO) Product AM.2.1 Days Sales Outstanding
RL.2.12 Perfect Condition Return Cycle Time SC.3.9 Parental Leave
Enter Order, Commit Resources and Launch Program Cycle AM.2.2 Inventory Days of Supply SC.3.10 Child Labor
RL.3.25 Warranty and Returns RS.3.48
Time
Percentage of Identified Maintenance, Repair and Overhaul AM.2.3 Days Payable Outstanding SC.3.11 Career and Development
RL.3.27 RS.3.65 Issue Sourced and In-Process Product Cycle Time
(MRO) Products Returned to Service
AM.3.1 Inventory Days of Supply - Raw Material
RL.3.28 Percentage of Item Location Accuracy RS.3.117 Diagnostic Cycle Time
AM.3.2 Inventory Days of Supply - Work in Process (WIP)
Percentage of Excess Product Returns Delivered Agility (AG)
RL.3.29 AM.3.3 Percentage of Defective Inventory
Complete to the Designated Return Center
AG.1.1 Supply Chain Agility
RL.3.30 Percentage of Faultless Invoices AM.3.4 Percentage of Excess Inventory
AG.2.1 Order Supply Chain Agility
AM.3.5 Inventory Days of Supply - Finished Goods
AG.2.2 Source Supply Chain Agility
AG.2.3 Transform Supply Chain Agility AM.1.2 Return on Fixed Assets

AG.2.4 Fulfill Supply Chain Agility AM.2.4 Revenue

AG.2.5 Return Supply Chain Agility AM.2.5 Fixed Assets

AM.1.3 Return on Working Capital

AM.2.6 Accounts Payable

AM.2.7 Accounts Receivable

AM.2.8 Inventory

SCOR Processes
The SCOR DS is organized around the seven primary
management processes of Orchestrate, Plan, Order,
Source, Transform, Fulfill, and Return.
SCOR recognizes the Level 0 Orchestrate process, which
focuses on the major activities required to connect the
supply chain externally to suppliers and customers, as well
as to internal stakeholders. SCOR then identifies six Level
1 processes that represent the key activities of the supply
chain: Plan, Order, Source, Transform, Fulfill, and Return.
Level 2 represents the major process categories within
Level 0 and Level 1 processes; Level 3 consists of process
elements.
Using these process-building-blocks, the SCOR model
can describe supply chains that are very simple or very
complex using a common set of definitions across
disparate industries. The model focuses on Level 0 to
Level 3 processes. It is not prescriptive on how a particular
organization should conduct its business or tailor its
systems or information flow; however, Level 3 processes
can be used to identify the activities that need to be
supported by the business systems.
This guide contains all Level 0 through Level 3 processes.
Process definitions and linkages to metrics, best practices
and skills are in the full digital standard, available at
scor.ascm.org.
About APICS and ASCM
For more than 60 years, APICS certifications and training have demonstrated a commitment to global supply chain excellence – achieved one person at a time. APICS CPIM, CSCP
and CLTD are now part of the Association for Supply Chain Management (ASCM), the largest non-profit association for supply chain professionals. ASCM is proud to offer the globally
recognized certification programs you’ve come to trust.
Quick Reference Guide
SCOR Performance SCOR Practices SCOR People
The performance, or metrics, section of SCOR focuses A practice is a unique way to configure a process or a The people section provides a means for managing
on understanding the outcomes of the supply chain set of processes. The uniqueness can be related to the talent in the supply chain by incorporating a standard
and consists of two elements: performance attributes automation of the process, a technology applied in the for describing the expertise required to perform tasks
and metrics. A performance attribute is a grouping or process, special skills applied to the process, a particular and manage processes. The people section consists of
categorization of metrics used to express a specific sequence for performing the process, or a method skills and associated experiences and trainings. A skill
strategy. An attribute itself cannot be measured; it is for distributing and connecting processes between in SCOR is the capacity to deliver predetermined results
used to set strategic direction. SCOR distinguishes eight organizations. All practices have links to one or more with minimal input of time and energy, characterized
performance attributes: processes; one or more metrics; and, where available, one by a standard definition with associated experience
or more skills. and training. SCOR people complements the existing
1. Reliability (RL) 5. Profit (PR)
processes, performance and practices components by
2. Responsiveness (RS) 6. Asset management (AM) SCOR practices are industry-neutral and have been
aligning people and their skills to these elements of
3. Agility (AG) 7. Environmental (EV) recognized across a wide range of organizations for their
the framework.
4. Cost (CO) 8. Social (SC) value. Practices are mapped to one or more practice pillars
to identify where a given practice has the most impact and
A metric is a standard for measuring the performance of a
can provide maximum benefit. SCOR contains four practice
supply chain or process. SCOR recognizes three levels of
pillars:
predefined metrics:
1. Analytics
1. Level 1 metrics are diagnostics for the overall health
2. Technology
of the supply chain. They are also known as strategic
3. Process
metrics and key performance indicators (KPIs).
4. Organization
Benchmarking level 1 metrics helps establish realistic
targets to support strategic directions.
2. Level 2 metrics serve as diagnostics for level 1 metrics.
The diagnostic relationship helps to identify the root
cause or causes of a performance gap for a level 1
metric.
3. Level 3 metrics serve as diagnostics for level 2 metrics.
There are more than 300 metrics in the SCOR DS. This
guide contains all level 1 and level 2 metrics, as well
as selected level 3 metrics. The full digital standard —
including all metrics and linkages to processes, best
practices and skills — is available at scor.ascm.org.