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 LETTERS PRACTICE
1. Real Ornaments (RO) is a recently established startup that develops low cost beautiful ornaments
which are equivalent to similar ornaments imported from China and India. RO is targeting to sell its
products through hypermarkets and for this purpose it has developed various promotional packages
for achieving targeted sales volumes. On behalf of Sarim Mehmood, business development manager
of RO, write a letter to SaadKhan, procurement head of Hi-Planet, a hypermarket with country-wide
branches, offering them promotional packages for RO’s products through their shelves nationwide.
You may assume necessary details. Office of RO is situated at 99 Entrepreneur Street, Korangi
Industrial Area, Karachi while head office of Hi-Planet is located at 123 Shopping Hub, Real
Commercial Area, Karachi.

Dear Saad Khan,

I hope this letter finds you well. I am writing to you on behalf of Real Ornaments (RO), a
recently established startup that develops low cost, beautiful ornaments that are equivalent
to similar products imported from China and India.

We are excited to offer our promotional packages to Hi-Planet, with the goal of increasing
the sales of our products through your shelves nationwide. We believe that our ornaments
will be a great addition to your product line and will be well-received by your customers.

As you know, our company is based in Korangi Industrial Area, Karachi, and we would be
happy to arrange for a meeting between you and our business development manager, Sarim
Mehmood, to discuss the details of our promotional packages and how they can benefit Hi-
Planet.

Please let us know a convenient time for the meeting, and we will make the necessary
arrangements. Thank you for considering our offer. We look forward to the opportunity to
work with you and Hi-Planet.
Best regards,
[Your name]
Business Development Team,
Real Ornaments (RO)
99 entrepreneur Street, Korangi Industrial Area, Karachi.
2. On 30 November 2018, hackers managed to withdraw US dollars 50 million from the customers’
accounts of a leading bank. The Central Bank (CB) of the country immediately issued security warning
to all banks of the country and advised them to strengthen the controls and issue security advisory to
their customers in this regard. In view of the above, YEY Bank (YB) has decided to guide its customers
to protect their personal information such as national identity card number, mother’s maiden name,
home address and telephone number besides their bank related information. Miscreants may
attempt to obtain such information by pretending to be bank staff, representatives of cellular service
providers, lucky draws or sometimes law enforcing agencies and in this regard, they may use phone
calls, emails or fake websites. Customers’ bank accounts could be compromised if their personal
information and or bank account related information falls in the hands of miscreants. The
management of YB has advised its Customers Relationship Manager, Akbar Mughal, to write a letter
to all customers for their guidance. You are required to write a letter on behalf of Akbar Mughal to a
customer Razia Sultana whose address is 99-C, Brave Town, Karachi. Assume that same letters would
be written to all customers and your office is situated at 01 Banking Plaza, Banking Avenue, Karachi.

Dear Razia Sultana,

We at YEY Bank (YB) are committed to ensuring the safety and security of our customers'
personal and financial information. In light of recent security breaches at other banks, we
want to remind you of the importance of protecting your personal information, such as your
national identity card number, mother's maiden name, home address and telephone
number, as well as your bank-related information.
We want to inform you that there are individuals who may attempt to obtain this
information by pretending to be bank staff, representatives of cellular service providers,
lucky draws or even law enforcement agencies. They may use phone calls, emails or fake
websites to trick you into providing this information. If your personal and bank-related
information falls into the wrong hands, it could compromise your bank account.
Therefore, we advise you to be extra vigilant when providing personal information and only
share it with authorized YB staff or through our official website and channels. We also
recommend that you change your passwords regularly and avoid using easily guessable
information like your mother's maiden name.
We would like to assure you that YB has taken all necessary measures to ensure the security
of our systems and customer information. We have also strengthened the controls and
issued security advisories to all our customers.
If you have any concerns or questions, please do not hesitate to contact us at our customer
service department at 01 Banking Plaza, Banking Avenue, Karachi or call us at (phone
number).
Thank you for your cooperation and for choosing YB as your bank.
Sincerely,
Akbar Mughal
Customer Relationship Manager
YEY Bank.
3. Bader Kamal Distributors (BKL) are distributors of a leading cosmetic brand. During a recent heavy
spell of rain, one of its supply vans got stuck in water and 90% of the items worth Rs. 349,569 have
been spoiled. All supply vans of BKL are insured by Support Assurance Services(SAS) whose office is
located at 3rd Floor, Sania Towers, off I. I. Chundrigar Road, Karachi. As Manager Operations of BKL,
write a letter to SAS providing information about the incidentand asking for early settlement of claim.
The letter should contain all relevant information necessary for establishing a well substantiated claim
for compensation. Assume that your name is Laiq Faiq and your office is located at Plot number 149
near Jam Sadiq Bridge, Korangi Industrial Area, Karachi.

Dear Sir/Madam,

I am writing to inform you about a recent incident that occurred on (insert date) involving
one of our supply vans, which is insured under your company, Support Assurance Services
(SAS). Due to heavy rainfall, the van got stuck in water and as a result, 90% of the items
worth Rs. 349,569 were spoiled.

The van, registration number (insert registration number) was on its way from (insert
starting location) to (insert destination) when the incident occurred. The driver of the van,
(insert name) attempted to drive through the water, but the van became stuck and the
items inside were damaged as a result.

We at Bader Kamal Distributors (BKL) take this incident seriously and would like to request
your assistance in processing a claim for compensation as soon as possible.

Please let us know the further process of claim and what kind of information you will
require. In case you need any other information, kindly do inform us. We will fully cooperate
in providing whatever information you require.

I would appreciate your prompt attention to this matter and thank you for your time and
consideration.

Sincerely,

Laiq Faiq
Manager Operations
Bader Kamal Distributors (BKL)
Plot number 149, near Jam Sadiq Bridge, Korangi Industrial Area, Karachi.
4. Bank Limited (BBL) is an emerging bank of the country. BBL has an agreement with Shehat Insurance
Services (SIS) to provide health insurance cover to its staff and their immediate family members. The
benefits of insurance cover include comprehensive pre and post hospitalization charges for 30 days,
day-care surgeries and specialized investigations in outpatient settings which are limited to dialysis,
cataract surgery, MRI, CT scan, endoscopy, thallium scan and angiography. However, prior approval
from SIS is mandatory before each investigation test. The COVID-19 test, x-rays and blood tests
associated with COVID-19 are currently not covered under the health insurance cover. Several staff
members have raised the issue with the HR department of BBL to get such tests included in the
insurance cover. They have also shown displeasure with respect to the quality of services provided by
SIS. Assume that you are the HR head of BBL and your name is Saleem Shaikh. Write a letter to Shama
Faisal, Customer Relationship Manager of SIS highlighting the difficulties faced by BBL’sstaff in getting
timely approvals and reimbursement of hospitalisation charges. Also convince her forthe inclusion of
COVID-19 related testsin the existing health insurance policy at no additional cost. You may assume
further necessary details. BBL’s head office is situated at BBL House, 42 BBL Avenue, Lahore while SIS
office is located at 113 MedicalTower, Jail Road, Lahore.

Dear Ms. Shama Faisal,

I am writing to you as the HR Head of Bank Limited (BBL) regarding the health insurance
cover provided to our staff and their immediate family members through our agreement
with Shehat Insurance Services (SIS).

We have received several complaints from our staff regarding the difficulties they face in
getting timely approvals and reimbursement of hospitalization charges from SIS.
Additionally, there have been concerns raised about the quality of services provided by SIS.

Furthermore, we have noticed that COVID-19 tests, x-rays, and blood tests associated with
COVID-19 are currently not covered under the existing health insurance policy. As the
COVID-19 pandemic is still ongoing, we believe it is crucial for our staff to have access to
these tests without any additional cost.

I would like to request your assistance in addressing these issues as soon as possible. I would
also like to request that the coverage of the health insurance policy be updated to include
COVID-19 related tests without any additional cost. This would go a long way in ensuring the
well-being of our staff and their families.

I look forward to hearing from you soon. Please do not hesitate to contact me at your
earliest convenience.

Sincerely,

Saleem Shaikh
HR Head, Bank Limited
BBL House, 42 BBL Avenue, Lahore
5. Kabir Textile Mills (KTM) has contracted with Food Server (FS) to provide meals for its factory staff.
The factory runs 24 hours a day, seven days a week except on public holidays. The factory operates
three shifts with 150 workers in each shift besides 35 executive staff in the first shift. As per the
contract, the tea is served twice while meal is served once in each shift. Tea is servedto the staff at
their place while meal is served in a central canteen within the premises. Weekly menu plan, key
performance indicators and associated penalties have been specified in the contract. For the past
couple of months, staff have been complaining about serving of stale food, deteriorating quality and
meal shortages. Assuming that you are Faiz Meer, Admin Manager of KTM. Write a letterto Ghalib
Faraz, theowner of FS, reminding him about the penalties which may be imposed on verification of
complaints and advising him to ensure non-recurrence of such complaints. KTM is situated at 01 Silk
Road KITE Area Karachi while FS operates from 42 Food Tower Burns Road Karachi. You may assume
further details.

Dear Ghalib Faraz,

I am writing to bring to your attention the recent complaints received from our factory staff
regarding the food services provided by Food Server (FS) to Kabir Textile Mills (KTM). Our
staff have reported stale food, a deterioration in the quality of the meals, and shortages of
food being served.

As per the contract between KTM and FS, weekly menu plans, key performance indicators,
and associated penalties have been specified. It is imperative that FS ensures compliance
with these terms, and takes immediate steps to address the complaints raised by our staff.

I would like to remind you that penalties may be imposed on verification of complaints, and
it is in the best interest of both our companies to ensure that these issues do not recur. I
would appreciate your immediate attention to this matter and would like to assure you that
KTM is always ready to support FS in resolving these issues.

Please let us know what steps you intend to take to address these complaints and prevent
future occurrences.

Sincerely,
Faiz Meer,
Admin Manager
Kabir Textile Mills
01 Silk Road KITE Area Karachi
6. Lunar Distribution Network (LDN) is a large distribution company having distributorship of some
leading companies. Its relationship with one of its major clients Solar Limited (SL) turned sour, when
SL appointed another distributor in LDN’s territory. SL has now written a letter in which it has quoted
the following reasons for dissatisfaction with LDN: (i) LDN failsto cover its assigned territory as it does
not maintain sufficientstock level of SL’s products. (ii) Customer deliveries are often incomplete or
inaccurate. (iii) LDN deducts salary of salesmen on account of charges such as late coming, violation of
dress code, leaves, etc. Such deductions demoralise them which in turn affects SL’s sales. (iv)
Promotional scheme discounts dedicated for retailers are usurped as two superstores
havecomplained that LDN had not passed on the scheme discount to them. As Chief Executive Officer
of LDN, write a letter to Shams Aftab, your counterpart at SL, defying the claims made by SL. Assume
that your name is Chand Mehtab and your office is situated at Hilal Street, Korangi Industrial Area,
Karachi whereas corporate office of SL is situated at Raiwind Road Lahore. You may make further
necessary assumptions to strengthen your response.

Dear Shams Aftab,

I am writing to you regarding the recent letter you sent regarding Solar Limited's (SL)
dissatisfaction with Lunar Distribution Network (LDN). I understand that your company has
recently appointed another distributor in our territory, and I would like to address the
reasons cited for this decision.

Firstly, I would like to assure you that LDN takes its territorial coverage very seriously and we
maintain adequate stock levels of SL's products at all times. However, in the event that stock
levels run low, we work quickly to replenish them to ensure continuity of service.

In regard to customer deliveries, I would like to assure you that we have strict protocols in
place to ensure that all deliveries are accurate and complete. We have systems in place to
track and trace our deliveries and in the rare event of an error, we take immediate action to
rectify it.

I would like to assure you that LDN does not deduct the salaries of our salesmen for petty
reasons, such as late coming or dress code violations. Deductions, if any, are made only for
serious infractions and after proper investigation and necessary approvals. These deductions
are not intended to demoralize our salesmen but to maintain necessary discipline and work
ethic.

Regarding the promotional scheme discounts, I would like to inform you that we have strict
protocols in place to ensure that all retailers receive the discounts they are entitled to. We
have investigated the complaints made by the two superstores and found that it was an
oversight on the part of our staff which has been rectified.

I understand that SL is a valued client of LDN and we would like to continue our relationship
with your company. We take the concerns raised by your company very seriously and have
taken necessary steps to rectify the issues. We are committed to providing the best service
to our clients and I assure you that we will take any additional measures that may be
necessary to ensure your satisfaction.

Sincerely,
Chand Mehtab
CEO, Lunar Distribution Network
 Hilal Street, Korangi Industrial Area, Karachi.

7. The government of Goodland is planning a mass vaccination drive to prevent its citizens from COVID-
19. Vaccination centres have been formed in 153 hospitals across Goodland besides 15 mega centres
that would work 24 hours a day. Total population of Goodland is 7 million. The health department has
been assigned the task to prepare vaccination plan for citizens of different age groups and develop
standard operating procedures (SOPs) for the vaccination centres to ensure hassle free services
without compromising safety and well-being of its citizens. Assume that you are the secretary of
health department and your name is Saeed Mehmood.Write a letter to Firdous Jamal, Managing
Director Goodland Medical Association (GMA) detailing the vaccination plan and SOPs (up to four
procedures) that should be followed at vaccination centres. You may assume further necessary
details. Secretary’s office is situated at 13 Quaid Avenue, Goodland while GMA’s office is located at 19
Medical Avenue, Goodland.

Dear Mr. Jamal,

I am writing to you as the Secretary of the Health Department of Goodland, in regards to the
upcoming mass vaccination drive for the prevention of COVID-19. As you are aware,
vaccination centres have been set up in 153 hospitals across Goodland, as well as 15 mega
centres that will operate 24 hours a day.

In order to ensure that the vaccination process is carried out efficiently and effectively, while
also maintaining the safety and well-being of our citizens, we have developed a vaccination
plan and standard operating procedures (SOPs) for the vaccination centres.

Prioritization of citizens: The vaccination plan has prioritized certain age groups and citizens
with underlying health conditions to receive the vaccine first. This will be done on a rolling
basis as more vaccines become available.

Appointments: Citizens will be required to make appointments for their vaccinations, in

order to avoid overcrowding at the centres and to ensure a smooth flow of operations.

Screening: Prior to receiving the vaccine, citizens will be screened for any contraindications
or potential adverse reactions.
Follow-up: After receiving the vaccine, citizens will be required to remain at the vaccination
centre for a certain period of time for observation, and will be provided with information on
any potential side effects or necessary follow-up.

We would appreciate your cooperation in disseminating this information to all GMA

members, and in ensuring that the SOPs are strictly followed at all vaccination centres. If you
have any further questions or concerns, please do not hesitate to contact me.

Sincerely,

Saeed Mehmood
Secretary of Health Department
13 Quaid Avenue, Goodland
8. Venus Satellite Network (VSN) has rights to broadcast the matches of Football Super League (FSL)
which is a premium tournament of the region. The league is underway; however, the management of
FSL has received a notice from VSN stating that VSN would not broadcast FSL’s matches after three
days without assigning any specific reason. Despite immediate telephonic contact and attempts to
resolve the issue, VSN remains rigid on its stance. Assume that your name is Sultan Zaid and you are
Project Manager of FSL responsible for managing broadcasting contracts. Write a letter to Javed
Ansari, Chief Operating Officer of VSN, expressing displeasure of FSL on VSN’s action and the course
of action FSL might take in case VSN does not resume the broadcasting. FSL’s office is situated at Level
1, Burj Jannah, Sharjah, UAE while VSN’s office is situated at Communication Street, Dubai Sports City,
UAE. You may use your imagination and make further relevant assumptions to strengthen your
arguments.

Mr. Javed Ansari,

I am writing to express my deep disappointment and displeasure at the recent notice

received by the Football Super League (FSL) regarding the discontinuation of the
broadcasting of our matches by Venus Satellite Network (VSN) in just three days' time,
without any specific reason provided.

As the Project Manager of FSL, I want to assure you that we have made every effort to
contact VSN and resolve this issue, however, to no avail. The FSL is a premium tournament in
the region and VSN's coverage is an important aspect of our success. We rely on the support
of our broadcast partners to reach our fan base and showcase the talents of our players to a
wider audience.

I would like to remind you that the broadcasting rights of FSL were legally acquired by VSN
and the discontinuation of coverage would be a breach of contract. Furthermore, this would
also damage the reputation of FSL as well as VSN in the sports broadcasting industry.

In the case that VSN does not resume the broadcasting of FSL matches, we will have no
choice but to take legal action to protect the interests of our league and the fans who have
supported us throughout the years. We hope that VSN will take immediate action to rectify
this situation, and we look forward to a resolution that is beneficial for both our
organizations.

Please let us know if there is any specific issues we could help solve to avoid this situation.

Thank you for your attention to this matter.

Sincerely,
Sultan Zaid
Project Manager, Football Super League
Level 1, Burj Jannah, Sharjah, UAE.
9. A massive fire in B-town’s Cloth Market has reduced almost 100 shops to ashes. The market’s traders
said that 90% of the shops and warehouses were destroyed and a loss worth Rs. 5-10 billion has been
incurred. The owners of the shops are trying to remove leftover stock from the market. Talking to the
news media, some traders alleged that chemical was used to set the market onfire as there was some
dispute between the builder and shop owners. B-Town Commissioner and law enforcement agencies’
personnel visited the site and ordered investigation of the situation. Government is facing strong
resistance from victims of the incident. As the spokesperson of Commissioner House, the
Commissioner has asked you to write a letterto the editor of “Dawn” and “The News” to clarify the
situation and also inform the public regarding the ongoing investigation. You may assume any details
to make the case persuasive. Assume your name as Ridwan Bari.

Dear Editor,

I am writing on behalf of B-Town Commissioner's office to address the recent fire that took
place in the Cloth Market, resulting in the destruction of nearly 100 shops and warehouses.
The estimated loss is in the range of Rs. 5-10 billion, and our hearts go out to the affected
shop owners and traders.

I want to assure the public that a thorough investigation is currently underway to determine
the cause of the fire. Initial reports from some of the traders suggest that chemicals may
have been used to set the market ablaze, possibly as a result of a dispute between the
builder and shop owners. However, it is important to note that these allegations have not
been confirmed and are still being examined as part of the investigation.

Our team of fire experts, along with law enforcement agencies are on the ground, collecting
evidence, taking statements and conducting all necessary investigation. We have also
arranged for a compensation and rehabilitation package for the affected trader and business
owners in this disaster.

I would like to assure the public that no stone will be left unturned in our quest to uncover
the truth and bring those responsible to justice. We understand the gravity of this incident
and the impact it has had on the community. We are committed to providing regular
updates on the investigation as they become available and working with the affected parties
to provide support and assistance in any way possible.

We understand the public concerns and plea for a fair and impartial investigation in this
incident.

Sincerely,
Ridwan Bari
Spokesperson for B-Town Commissioner's office.
10. Rehmatabad is a metropolitan city and economic hub of the country. During recent monsoon season,
it has received multiple spells of heavy rain that collapsed its drainage system. The electronics market
of Rehmatabad has been badly affected as rain and drain water has entered into the basement and
ground floor of the market damaging goods worth billions of rupees. Except few traders, none of the
traders had insurance of their goods. It has been decided in the recent meeting of Rehmatabad
Electronic Market Association (REMA) to approach the city government and convince it for
compensation of their losses. Write a letter on behalf of Rizwan Alvi, President of REMA, to Asal Khan,
the Mayor of Rehmatabad city explaining the detail of losses caused due to collapse of city’s drainage
system and why the city government should compensate it. Also suggest possible solution(s) in order
to avoid recurrence of similarsituation in future. You may assume necessary details. Office of REMA is
situated at 01 Circuit Plaza, Electronics Street, Rehmatabad while the Mayor’s office is at 42
Municipality Tower, Workaround Road, Rehmatabad.

Dear Mayor Khan,

I am writing on behalf of the Rehmatabad Electronic Market Association (REMA) to bring to

your attention the severe damage caused to our market during the recent monsoon season.
The heavy rain has collapsed the city's drainage system, leading to water and drain water
entering the basement and ground floor of the market, causing damage to goods worth
billions of rupees.

I am aware that the city government does not have any direct responsibility for the collapse
of the drainage system, however, we are approaching you because our market is one of the
most important economic hubs of the city and the damages incurred by the traders has had
a severe impact on the local economy. The majority of our traders, except a few, do not
have insurance for their goods and hence, we humbly request that the city government
compensate the losses incurred by them.

We also request your attention to take necessary steps to avoid recurrence of similar
situations in future. The proposed solutions we recommend include better maintenance of
the drainage system, regular de-silting and construction of a modern drainage system that
can cater to the increased volume of water during heavy rainfall. We also recommend the
installation of early warning systems for heavy rainfall, in order to give traders enough time
to secure their goods before such an event occurs.

In conclusion, we hope that you will take our request for compensation seriously, and take
steps to avoid the recurrence of similar incidents in the future. We are willing to provide any
further information or assistance that may be required in this regard.

Thank you for your time and attention.

Sincerely,
Rizwan Alvi
President, REMA.
11. Sweet Bakers (SB) has a chain of bakeries and sweet outlets in Rawalpindi and Islamabad. It also
serves customers’ orders booked through its website. The website is hosted by Web Shore (WS)
whose office issituated at G-100 MB Area, Islamabad. For the past couple of months SB’s website is
experiencing frequent downtime due to issues at the WS’s end. Despite several complaints to the
support team, website is still experiencing frequent downtime. Assume that your name is Fateh Jang
and you are admin manager of SB and also look after the IT related matters. Write a letter to Rija
Khan, General Manager Sales and Support of WS, highlighting the issue and its effects on SB’s
business. The letter should also convey the message that SB would change its web host if the problem
is not resolved at the earliest. The corporate office of SB is located at 43-Jehlum Road Rawalpindi.
Assume other necessary details.

Dear Mr. Rija Khan,

I am writing to bring to your attention a persistent issue that we have been facing with our
website, which is hosted by Web Shore. Despite several complaints to your support team,
our website has been experiencing frequent downtime over the past couple of months.

As the Admin Manager of Sweet Bakers, I am responsible for overseeing the IT-related
matters of our company. I am sure you can understand how crucial it is for our website to be
up and running at all times, as it is a vital channel through which we serve our customers,
both online and in our outlets in Rawalpindi and Islamabad. The frequent downtime of our
website is causing a lot of inconvenience to our customers, and it is also affecting our
business negatively.

I hope you can understand the urgency of this matter, and that steps will be taken to resolve
the issue as soon as possible. If the problem is not resolved at the earliest, we will be forced
to look for another web host for our website, as we cannot continue to compromise on the
satisfaction of our customers and the growth of our business.

I look forward to hearing from you soon, and hope we can work together to find a resolution
to this problem.

Sincerely,
Fateh Jang
Admin Manager
Sweet Bakers
43-Jehlum Road
Rawalpindi.
12. Cricket is the most popular sport in Trueland; however, due to occurrence of terror incidents in past,
international matches are held under tight security. Besides providing 24X7 armed security to the
teams, allroads, around the teams’ hotel, cricket stadium and from hotelto cricketstadium, remain
closed for general public whenever a cricket match is held. Further all shops and offices in such areas
are also remained closed during this period. Such arrangements not only cause inconvenience to the
citizens but also affect business activities. The management committee of Trueland Chamber of
Commerce (TCC) is gravely concerned about the loss sustained by the business community due to
closure of business as part of security arrangements for cricket matches. During its recent meeting, it
has been decided thatthe President of TCC will approach interior ministry for the resolution of these
concerns. Write a letter on behalf of Danish Salman, President of TCC, to the Interior Minister,
Behram Khan, explaining to him the impact caused by security arrangements on the daily routine of
citizens and particularly on business activities. Also suggest possible solution(s) to the above problems
identified by you. You may assume necessary details. TCC is situated at 101 City Centre, Stadium
Road, Truleland while Interior Minister’s address is Office of Interior Affairs, Justice Street, Trueland.

Dear Minister Khan,

I am writing to you on behalf of the Trueland Chamber of Commerce (TCC) to express our
grave concern about the impact that the security arrangements for cricket matches have on
the daily routine of citizens and business activities in Trueland.

As you may be aware, due to the occurrence of past terror incidents, international cricket
matches in Trueland are held under tight security. This includes 24x7 armed security for the
teams, as well as the closure of roads around the teams' hotel, cricket stadium, and the
hotel to cricket stadium route for the general public during matches. Furthermore, all shops
and offices in such areas are also closed during this period.

We understand the need for security measures to ensure the safety of all involved.
However, we have received numerous complaints from our members about the
inconvenience caused to citizens and the significant loss sustained by the business
community due to the closure of business as part of these security arrangements.

We suggest that alternative solutions be considered in order to alleviate the impact on

citizens and businesses. One possible solution could be to provide increased compensation
to affected businesses during the closure period. Another solution could be to create
designated areas for protests and demonstrations away from the cricket stadium, hotel and
the route that is used to travel between these locations.

We would greatly appreciate if you could address this matter at your earliest convenience
and provide us with any suggestions that you may have on how to resolve these issues. We
understand that security is the most important aspect to consider, but we would greatly
appreciate if we could work together to find a solution that benefits everyone.

Thank you for your time and consideration.

Sincerely,
Danish Salman,
President, Trueland Chamber of Commerce
 TCC is situated at 101 City Centre, Stadium Road, Trueland.
13. Alpha Foods (AF) is a leading manufacturer of variety of biscuits and potato chips. At present it has
agreement with two transport companies Beta Cargo (BC) and Gama Transport (GT) forsupply of its
products throughout the country. Osama, CEO of AF, has received a complaint from Fahim, owner of
BC, for unfair treatment. Fahim alleged that Shahbaz, Manager Operations of AF, is a close relative of
owner of GT and therefore favoured GT while assigning supply jobs. He also alleged that Shahbaz
makes use of his influence to delay the processing of BC’s invoices while GT’s invoices are cleared on
priority. On behalf of Osama, respond to Fahim’s complaint assuring him about thorough
investigation of his complaint and likely action(s) upon completion of the investigation. AF is situated
at 169 Peoples Colony, Faisalabad while BC’s office is located at 343 Raiwind Road, Lahore.

Dear Fahim,

Thank you for bringing this matter to our attention. We take all complaints seriously and will
conduct a thorough investigation into the allegations you have made. We understand that
fair treatment is of the utmost importance and we will take the necessary actions to ensure
that all of our transport companies are treated equally.

We assure you that the investigation will be conducted in a fair and impartial manner, and
any necessary actions will be taken upon its completion. In the meantime, please be assured
that we will continue to process all invoices in a timely manner, regardless of the transport
company.

If you have any further concerns or information that you would like to share, please do not
hesitate to contact us.

Thank you for bringing this to our attention.

Sincerely,
[Your Name]
on behalf of Osama, CEO of Alpha Foods
14.Kabir Textile Mills (KTM) has contracted with Food Server (FS) to provide meals for its factorystaff.
The factory runs 24 hours a day, seven days a week except on public holidays. The factory operates
three shifts with 150 workers in each shift besides 35 executive staff in the first shift. As per the
contract, the tea is served twice while meal is served once in each shift. Tea is served to the staff at
their place while meal is served in a central canteen within the premises. Weekly menu plan, key
performance indicators and associated penalties have been specified in the contract. For the past
couple of months, staff have been complaining about serving of stale food, deteriorating quality and
meal shortages. Assuming that you are Faiz Meer, Admin Manager of KTM. Write a letter to Ghalib
Faraz, the owner of FS, reminding him about the penalties which may be imposed on verification of
complaints and advising him to ensure non-recurrence of such complaints. KTM is situated at 01 Silk
Road KITE Area Karachi while FS operates from 42 Food Tower Burns Road Karachi. You may assume
further details.

Dear Ghalib Faraz,

I am writing to bring to your attention a matter of concern regarding the food services that your
company, Food Server (FS), is providing to our factory staff at Kabir Textile Mills (KTM). Over the past
couple of months, a number of our staff members have been complaining about stale food, a
deterioration in quality, and meal shortages.

As you are aware, the factory operates 24 hours a day, seven days a week, with three shifts and a
total of 235 staff members (150 workers in each shift and 35 executive staff in the first shift). Per our
contract, FS is responsible for providing tea twice and a meal once per shift, with the tea being served
to the staff at their place of work and the meal being served in a central canteen within the factory
premises. Weekly menu plans, key performance indicators, and associated penalties have been
specified in the contract.

In light of the recent complaints, I must remind you that penalties may be imposed on FS in the event
that these complaints are found to be valid upon verification. Therefore, I advise you to take
immediate steps to ensure that these issues do not occur again in the future.

I look forward to your prompt attention to this matter.

Sincerely,
Faiz Meer
Admin Manager, Kabir Textile Mills
01 Silk Road KITE Area Karachi.
 MEMO PRACTICE

1. You have received a report from customer relationship management, in which it is mentioned
that few customers have complained you about the issues regarding delivery services like
damaged goods, and late deliveries. Write a memo to the manager of delivery department, and
ask about the reason behind the customers complaints regarding damaged goods, and late
deliveries behaviour of delivery men. Assume that you are the Senior director of Memon Bakers
(MB), and your name is Farukh Azam. The name of the manager of delivery department is Salman
Tariq.

Memo

To: Salman Tariq, Manager of Delivery Department

From: Farukh Azam, Senior Director of Memon Bakers
Subject: Customer Complaints regarding Damaged Goods and Late Deliveries

Dear Salman,

I hope this memo finds you well. I am writing to follow up on customer complaints that have
been brought to my attention regarding damaged goods and late deliveries. As you are aware,
our customers are the backbone of our business and it is imperative that we maintain their trust
and satisfaction.

I have received a report from our customer relationship management team, in which it has been
mentioned that several customers have complained about issues with our delivery services.
Specifically, they have reported receiving damaged goods and experiencing delays in receiving
their orders.

I would appreciate it if you could investigate the root cause of these complaints and provide me
with a report on your findings. It is essential that we take immediate action to address these
issues and ensure that our customers receive the high-quality service that they expect from
Memon Bakers.

Please let me know if there is anything else that I can do to support your efforts in this matter.

Thank you for your prompt attention to this matter.

Sincerely,

Farukh Azam
2 The First floor's kitchen staff has requested you for the maintenance of the kitchen. It is decided in
the meeting that the maintenance will start from 10 Nov and it is also estimated that the work will be
completed on 17 Nov. Write a letter to all staff and tell them about the maintenance and request
them to use second floors’ kitchen. Assume that you are the Senior director of Healthy Life Pharma
(HLP), and your name is Amir Khan.

Dear Staff,

I am writing to inform you that the kitchen on the first floor will be undergoing maintenance
starting on November 10th, and it is estimated that the work will be completed on
November 17th. During this time, we request that all staff use the kitchen on the second
floor.

We apologize for any inconvenience this may cause and thank you in advance for your
cooperation. If you have any questions or concerns, please do not hesitate to reach out to
me or the kitchen staff.

Sincerely,

Amir Khan
Senior Director, Healthy Life Pharma (HLP)
3.Your company is experiencing losses for a long time and you have noticed that the employees are
discouraged and their performance is declining day by day. Write a memo to HR Manager and request
him to encourage the employees, and also suggest him to arrange workshop for the encouragement
of employees. Assume that you are the Senior director of Real Ornaments (OR), and your name is
Ahsan Jamal. The name of the HR Manager is Jabbar Ahmed.

To: Jabbar Ahmed, HR Manager

From: Ahsan Jamal, Senior Director of Real Ornaments (OR)
Subject: Employee Encouragement and Workshop

Dear Jabbar,

I hope this memo finds you well. I am writing to bring to your attention the current state of
morale among our employees at Real Ornaments. It has come to my attention that many of
our employees are feeling discouraged and demotivated, and as a result, their performance
has been declining.

As the HR Manager, I believe it is important that we take immediate action to address this
issue. I would like to request that you take steps to encourage and motivate our employees,
such as by providing regular feedback, recognizing their achievements, and providing
opportunities for professional development.

In addition, I would like to suggest that we arrange a workshop for our employees on the
topic of employee encouragement and motivation. This workshop could be led by an expert
in the field and could provide our employees with practical tips and techniques for
improving their performance and motivation.

I believe that by taking these steps, we can improve the morale and performance of our
employees, which will ultimately benefit our company. Please let me know your thoughts on
this matter and any steps you plan to take.

Thank you for your attention to this matter.

Sincerely,
Ahsan Jamal.
4. Your company is facing high employees turn over nowadays. Which is not good for the business
progress. Write a Memo to HR Manager and ask him about the reasons and solutions for the
relevantissue. Assume that you are the Senior director of Bachat Bank limited (BBL), and your name is
Hasnain Ali. The name of the manager of HR Manager is Salman Tariq.

To: Salman Tariq, HR Manager

From: Hasnain Ali, Senior Director, BBL
Subject: High Employee Turnover

Dear Salman,

I am writing to bring to your attention an issue that has recently come to my attention
regarding the high employee turnover rate at Bachat Bank Limited (BBL). As you are aware,
high turnover can have a negative impact on the progress of our business, and it is important
that we address this issue as soon as possible.

I would like to request your assistance in identifying the reasons for the high turnover rate
and finding solutions to mitigate this issue. Please provide me with a report on the matter,
including any relevant data and statistics, as well as your proposed solutions for addressing
the problem.

I would also like to schedule a meeting with you to discuss this matter further and to ensure
that we are taking the necessary steps to address the high turnover rate. Please let me know
a time that works for you.

Thank you for your prompt attention to this matter.

Sincerely,
Hasnain Ali
5. Your company'ssale is decreasing day by day, and it is decided in the Board Meating that company
should offer discounts to the customers to maintain the sales volume. Write a Memo to Sales
manager and tell him about the meeting and also suggest him to give 5% discounts to old customers
and 3% discounts to new customers. Assume that you are the Senior director of Nike. ltd, and your
name is Ammad Ali. The name of the Sales manager is Haris Ali.

Memo

To: Haris Ali, Sales Manager

From: Ammad Ali, Senior Director
Subject: Discounts for Customers

Dear Haris,

I wanted to inform you that the Board of Directors met yesterday and discussed the recent
decrease in sales for our company. It was decided that offering discounts to our customers is
one way to maintain our sales volume.

I am writing to suggest that we offer a 5% discount to our old customers, and a 3% discount
to new customers. I believe that this will help incentivize repeat business from our loyal
customers and attract new business from prospective customers.

Please let me know if you have any questions or concerns, and we can discuss further.

Best regards,

Ammad Ali