It always seems impossible until it is done – Nelson Mandela

1. What is organizational behavior?

A. The study of individual behavior in organizations C. The study of organizational structure and processes
B. The study of group behavior in organizations D. All of the above
2. Which of the following is NOT a core topic of organizational behavior?
A. Motivation C. Decision making
B. Perception D. Leadership
3. Which of the following is NOT a contributing discipline to organizational behavior?
A. Psychology C. Anthropology
B. Sociology D. Economics
4. Which of the following is NOT a factor that contributes to organizational success?
A. Employee motivation C. Teamwork
B. Job satisfaction D. No answer
5. Which of the following is NOT one of the three basic units of analysis in Organizational Behavior?
A. Individual C. Organization
B. Group D. Industry
6. Which unit of analysis is concerned with the impact of social, cultural, and economic factors in OB?
A. Organization B. Macro
C. Industry D. Individual
7. Which of the following is not a key aspect of organizational culture?
A. Values and beliefs D. The increasing demand for social
B. Norms and expectations responsibility
C. The increasing globalization of the economy
8. Which of the following is a current trend in the development of OB?
A. Increased focus on individual-level factors
B. Decreased interest in cross-cultural research
C. Greater emphasis on the importance of hierarchy and bureaucracy
D. Growing attention to the impact of technology on work and organizations
9. Who is considered the father of organizational behavior?
A. Frederick Taylor C. Elton Mayo
B. Max Weber D. Chester Barnard
10. Which of the following is NOT one of the key historical events that led to the development of OB?
A. The Industrial Revolution C. World War II
B. The Civil Rights Movement D. The Great Depression
11. Which approach to OB focuses on the scientific study of work processes and the efficient use of
resources?
A. Humanistic approach C. Systems approach
B. Contingency approach D. Classical approach
12. Which approach to OB emphasizes the importance of employee motivation and job satisfaction?
A. Humanistic approach C. Systems approach
B. Contingency approach D. Classical approach
13. Which of the following is NOT one of the key contemporary issues in OB?
A. Diversity and inclusion B. Globalization
C. Technological advancements D. Traditional hierarchical structures
14. Which of the following is NOT one of the core management principles in Organizational Behavior?
A. The importance of effective communication
 B. The need for continuous learning and development
C. The value of diversity and inclusion in the workplace
D. The focus on short-term profits over long-term sustainability

15. Which of the following is an example of a cognitive outcome that contributes to organizational
success?
A. Employee motivation and engagement
B. Effective decision-making and problem-solving
C. Positive attitudes towards the organization and its goals
D. Strong interpersonal relationships and effective teamwork

16. Which of the following is an example of a behavioral outcome that contributes to organizational
success?
A. High levels of absenteeism and turnover
B. Poor performance and low productivity
C. Proactive initiative-taking and innovation
D. Unethical behavior and workplace misconduct
17. Which of the following is NOT a core management principle in organizational behavior?
A. Effective communication C. Lenient leadership
B. Employee motivation D. Goal setting and planning

18. Which core management principle emphasizes the importance of continuous learning and
development in organizations?
A. Performance management C. Knowledge management
B. Talent management D. Change management

19. Which of the following is an example of an emotional outcome that contributes to organizational
success?
A. High levels of stress and burnout among employees
B. Negative attitudes towards the organization and its leadership
C. Strong emotional attachment and commitment to the organization's goals
D. Low levels of empathy and emotional intelligence in the workplace

20. Which of the following principles emphasizes the importance of aligning individual and
organizational goals and values?
A. The principle of organizational justice C. The principle of strategic alignment
B. The principle of employee empowerment D. The principle of continuous improvement

21. Which of the following is NOT one of the core management principles in organizational behavior?
A. Effective communication C. Employee empowerment
B. Ethical decision making D. Cost-cutting measures

22. Which behavioral outcome is important for creating a positive work environment?
A. Leadership C. Teamwork
B. Conflict resolution D. Time management

23. Which of the following is an example of a cognitive outcome that contributes to organizational
success?
 A. High job satisfaction C. Improved decision-making skills
B. Low absenteeism rates D. Strong team cohesion

24. Which of the following is an example of a behavioral outcome that contributes to organizational
success?
A. High employee turnover C. Consistent to workplace policies & procedures
B.Low productivity levels D. High levels of workplace conflict

25. Which of the following is an example of an emotional outcome that contributes to organizational success?
A. Low morale among employees
B. High levels of stress and burnout
C. Positive attitudes towards work and organization
D. Lack of commitment to organizational goals

CHAPTER 2: Foundation of Individual Behavior

and Learning in an Organization

1. Which of the following is an example of an individual 3. Which of the following is an example of an emotion
difference in personality that can influence behavior that can influence behavior in organizations?
in organizations? A. Job satisfaction
A. Education level B. Education level
B. Gender C. Fear
C. Conscientiousness D. Age
D. Marital status
4. Which of the following is a key principle of the Big
2. Which of the following is a key principle of cognitive Five personality traits?
dissonance theory? A. Individuals can be categorized into one of four
A. People are motivated by a desire to self-actualize basic personality types
B. Behavior is shaped by rewards and punishments B. Personality traits are largely determined by genetics
C. Individuals experience discomfort when their C. Personality can change significantly over time
attitudes and behavior are inconsistent D. There are five broad dimensions of personality that
D. Personality traits are the primary determinant of can influence behavior
behavior
5. Which of the following is an example of a perception
that can influence behavior in organizations? 6. Which of the following is a key principle of attribution
A. The belief a boss is biased against employees theory?
B. Age A. People are motivated by a desire to self-
C. Education level actualize
D. Extraversion B. Behavior is shaped by rewards and punishments
Which of the following is an example of an emotional C. Individuals make inferences about the causes of
state that can influence behavior in organizations? behavior based on observations of others
A. Age D. Personality traits are the primary determinant of
B. Gender behavior
C. Education level
D. Frustration
7. Which of the following is an example of a perception A. Individuals can be categorized into one of 16
that can influence behavior in organizations? basic personality types
A. Job satisfaction B. Personality traits are largely determined by
B. Education level genetics
C. The belief that one's boss is unfair or biased C. Personality can change significantly over time
D. Age D. There are three broad dimensions of personality
that can influence behavior
8. Which of the following is a key principle of self-
efficacy theory? 14.Which of the following is an example of an attitude
A. The importance of treating employees as that can influence behavior in organizations?
valuable resources A. Gender
B. The belief that there is one best way to manage B. Age
organizations C. The belief that hard work is always rewarded
C. The recognition that effective leadership D. Education level
involves serving the needs of others
D. The belief that individuals' beliefs about their 15.Which of the following personality traits is most likely
ability to perform a task influence their behavior to be associated with high job performance and
9. Which of the following is an example of an attitude satisfaction?
that can influence behavior in organizations? A. Agreeableness
A. The belief that one's boss is unfair or biased B. Neuroticism
B. Age C. Openness to experience
C. Education level D. Conscientiousness
D. Gender
10.Which of the following is an example of an individual 16.Which of the following perceptual biases is most
difference in emotions that can influence behavior in likely to lead to stereotyping?
organizations? A. Self-serving bias
A. Gender B. Halo effect
B. Age C. Fundamental attribution error
C. Extraversion D. Projection bias
D. Anxiety 17.Which of the following attitudes is most likely to be
11.Which of the following is a key principle of self- associated with organizational citizenship behavior?
determination theory? A. Job satisfaction
A. People are motivated by a desire to self- B. Organizational commitment
actualize C. Job involvement
B. Behavior is shaped by rewards and punishments D. Job engagement
C. Individuals have basic psychological needs for 18. Which of the following is an example of a positive
autonomy, competence, and relatedness emotional climate in a business organization?
D. Personality traits are the primary determinant of A. High levels of stress and anxiety among
behavior employees
B. A culture of blame and punishment for mistakes
12.Which of the following is an example of a perception C. A high degree of trust and collaboration of
that can influence behavior in organizations? coworkers
A. Job satisfaction D. A focus on individual achievement and
B. Age competition
C. The belief that one's supervisor is supportive 19. Which cognitive outcome is important for effective
D. Education level decision making in organizations?
13.Which of the following is a key principle of the Myers- A. Perception
Briggs Type Indicator (MBTI)? B. Attitude
C. Learning
 D. Motivation
20. Which emotional outcome is important for employee
engagement and job satisfaction?
A. Trust
B. Empathy
C. Resilience
D. Creativity
21. Which of the following is a behavioral outcome that
can contribute to organizational success?
A. Low levels of job satisfaction and motivation
B. A strong sense of mission and purpose among
employees
C. Negative attitudes and feelings among
employees
D. The development of new products and services
22. Which of the following is NOT a challenge that
organizations will face in the 21st century?
A. The increasing complexity of organizations
B. The increasing diversity of the workforce
C. Physical layout of the organization
D. Symbols and artifacts
 ________________________________________________________________________________
CHAPTER 3: FOUNDATION OF GROUP BEHAVIOR
________________________________________________________________________________
1. Which of the following is the best definition of a team?
A. A collection of individuals who work independently to achieve a common goal
B. A group of people who share a common interest
C. A group of individuals who work collaboratively to achieve a common goal
D. A collection of people who work in the same organization
2. Which of the following is an example of a formal team?
A. A group of friends who decide to start a business together
B. A project team assigned by a company to work on a specific task
C. A group of people who meet regularly to play basketball
D. A group of volunteers who work together on a community project
3. What is the primary reason person form team?
A. To achieve a common goal B. To gain power and influence C. To socialize with others D. To compete with others
4. Which of the following is not one of the stages of team development?
A. Forming B. Norming C. Performing D. Conforming
5. Which of the following is an example of an obstacle to team productivity?
A. Clear communication B. Trust among team members C. Lack of resources D. Shared goals
6. Which of the following is not a way to increase team productivity?
A. Encouraging individual competition C. Improving communication
B. Clarifying roles and responsibilities D. Building trust among team members
7. A term for a group's tendency to make more extreme decisions than any individual member would make alone?
A. Groupthink B. Social loafing C. Group polarization D. Conflict
8. Which of the following is an example of a cross-functional team?
A. A team consisting of only engineers
B. A team consisting of only marketers
C. A team consisting of members from different departments, such as engineering, marketing, and finance
D. A team consisting of members from different companies
9. What is the purpose of a retrospective meeting?
A. To plan future team activities C. To reflect on past performance & identify areas of improvement
B. To celebrate successes D. To assign tasks and responsibilities
10. What is the difference between a group and a team?
A. A group works independently, while a team works collaboratively
B. A group has a common goal, while a team does not
C. A group focuses on individual achievement, while a team focuses on collective achievement
D. A group is structured, while a team is unstructured
11. Which of the following is a characteristic of a virtual team?
A. Members work in the same physical location C. Members communicate primarily through technology
B. Members have face-to-face interactions D. Members have similar cultural backgrounds
12. What is the purpose of a task force team?
A. To deliver specific outcomes
B. To improve communication and collaboration across departments
C. To empower individuals to take responsibility for their own work and performance
D. To provide ongoing support and resources for team members

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 It always seems impossible until it is done – Nelson Mandela

13. During which stage of team/group development do team members establish norms and roles?
A. Forming B. Storming C. Norming D. Performing
14. Which of the following is an obstacle to effective communication in a team/group?
A. Clear goals and roles B. Trust and motivation C. Inadequate resources D. Language barriers
15. What can increase team/group motivation?
A. Lack of trust B. Conflicts C. Recognition and rewards D. Inadequate resources
16. What is the impact of social influence on group behavior?
A. It can increase conformity C. It has no impact on conformity
B. It can decrease conformity D. It can lead to conflicts within the group
17. What is the role of a team leader in a self-managed team?
A. To make decisions for the team
B. To provide ongoing support and resources for team members
C. To empower team members to take responsibility for their own work and performance
D. To manage conflicts within the team
18. How can team/group culture impact productivity?
A. It can increase motivation and collaboration C. It has no impact on productivity
B. It can lead to conflicts and power struggles D. It can increase resources and support
19. What is the role of feedback in team/group productivity?
A. It can improve communication and collaboration C. It has no impact on productivity
B. It can increase motivation and satisfaction D. It can decrease conflicts and power struggles
20. What is the impact of diversity on team/group productivity?
A. It can increase creativity and innovation C. It has no impact on productivity
B. It can decrease communication and collaboration D. It can increase conflicts and power struggles
________________________________________________________________________________
CHAPTER FOUR: MOTIVATION CONCEPTS AND THEIR APPLICATIONS
________________________________________________________________________________
1. Which of the following is the best definition of motivation?
A. The level of effort put into achieving a goal
B. The driving force behind behavior
C. The satisfaction an individual experiences from achieving a goal
D. The external factors that influence behavior
2. Which of the following is not a feature of motivation?
A. The direction of behavior towards a goal C. The level of satisfaction achieved from a goal
B. The intensity of effort towards a goal D. The driving force behind behavior
3. Why is motivation important for organizational success?
A. It leads to higher profits C. It decreases employee turnover
B. It improves customer satisfaction D. It increases employee engagement and productivity
4. Which of the following is an example of an early theory of motivation?
A. Self-determination theory B. Goal-setting theory C. Maslow's hierarchy of needs D. Expectancy theory
5. Contemporary theories of motivation focus on:
A. Identifying basic needs and motivators
B. Understanding the complex psychological factors that influence motivation
C. Examining the relationship between effort and performance
D. Evaluating the impact of rewards on behavior
6. How does motivation impact job satisfaction?
A. It has no impact on job satisfaction C. It decreases job satisfaction
B. It increases job satisfaction D. It depends on the individual's personality

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 It always seems impossible until it is done – Nelson Mandela

7. What is the best approach for improving motivation in the workplace?

A. Providing financial incentives C. Micromanaging employees
B. Creating a positive work environment D. Increasing workload and expectations
8. Which of the following is not a component of self-determination theory?
A. Autonomy B. Competence C. Relatedness D. Extrinsically motivated behavior
9. Which of the following is an example of an extrinsic motivator?
A. Enjoyment of the task C. Personal growth and development
B. Recognition for good work D. Sense of accomplishment
10. Which of the following is a primary need according to Maslow's hierarchy of needs?
A. Esteem B. Self-actualization C. Safety D. Belongingness
11. According to Herzberg's two-factor theory, which of the following is a hygiene factor?
A. Responsibility B. Recognition C. Salary D. Achievement
12. What is the best way for managers to promote autonomy in the workplace?
A. Micromanaging employees
B. Providing clear expectations and guidelines
C. Allowing employees to make decisions and take ownership of their work
D. Limiting employee input and involvement
13. Which of the following is not a characteristic of goal-setting theory?
A. Specific goals lead to higher performance
B. Difficult goals lead to higher performance
C. Feedback on progress towards goals is important
D. Goals should be set by managers, not employees
14. According to self-determination theory, which of the following is a basic psychological need?

15. How can managers increase employee motivation through rewards and recognition?
A. By providing rewards that are tangible and extrinsic
B. By providing rewards that are intangible and intrinsic
C. By providing rewards that are only given to top performers
D. By providing rewards that are not linked to specific goals or objectives
16. What is the best way for managers to create a positive work environment?
A. By promoting an atmosphere of fear and competition
B. By fostering open communication and collaboration
C. By limiting employee involvement in decision-making
D. By providing strict guidelines and rules
17. What is the best way for managers to promote competence among employees?
A. By providing opportunities for skill development and training
B. By limiting employee responsibilities
C. By providing financial incentives
D. By micromanaging employees
18. Which of the following is an example of a cognitive theory of motivation?
A. Expectancy theory B. Goal-setting theory C. Self-determination theory D. Two-factor theory
19. Why is it important for managers to understand the different motivational theories?
A. To create a one-size-fits-all approach to motivation
B. To tailor motivational strategies to individual employees
C. To avoid the need for rewards and recognition
D. To limit employee input and involvement
20. Which of the following is not a benefit of employee motivation?
A. Increased productivity B. Higher profits C. Decreased job satisfaction D. Lower employee turnover

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 It always seems impossible until it is done – Nelson Mandela

________________________________________________________________________________
CHAPTER FIVE - MANAGEMENT OF ORGANIZATIONAL CONFLICT
________________________________________________________________________________
1. What is conflict?
a) A difference of opinion among individuals or groups
b) A type of competition among employees
c) A strategy for improving organizational performance
d) A way to achieve consensus in decision making
2. What is functional conflict?
a) A type of conflict that harms the performance of the organization
b) A type of conflict that can improve the quality of decisions and stimulate creativity and innovation
c) A type of conflict that leads to increased tension and low morale
d) A type of conflict that results in a lack of productivity
3. What are some sources of conflict in an organization?
a) Personality differences, communication style, and power and resource allocation
b) Cultural similarities, clear goals, and shared values
c) Financial abundance, lack of diversity, and close proximity
d) Individual achievement, competition, and autonomy
4. What can cause conflict in an organization?
a) Competition for limited resources, changes in the external environment, and interpersonal relationships
b) Clear communication, shared goals, and mutual respect
c) Strong leadership, shared values, and cultural diversity
d) Adequate resources, financial stability, and individual autonomy
5. What are some conflict management strategies?
a) Collaboration, compromise, and avoidance
b) Power and authority, competition, and
aggression c) Denial, avoidance, and competition
d) Collaboration, aggression, and avoidance
6. Which of the following is an example of a functional conflict?
a) Conflicts between team members due to differences in communication style
b) Conflicts between departments due to resource allocation
c) Conflicts between employees over personal issues
d) Conflicts between employees due to competition for promotion
7. What is the nature of conflict in an organization?
a) It can arise from differences in goals, values, personality, communication style, and power and resource allocation
b) It is always dysfunctional and harms the performance of the organization
c) It is always functional and improves the performance of the organization
d) It can only arise from competition among employees
8. What is a common cause of conflict in organizations?
a) Communication breakdowns c) Cultural similarities
b) Clear goals and objectives d) Shared values
9. Which of the following is a conflict management strategy?
a) Power and authority c) Collaboration and compromise
b) Competition and aggression d) Denial and avoidance
10. Which conflict management strategy involves finding a solution that satisfies both parties' needs?
a) Collaboration c) Compromise b) Competition d) Avoidance

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 It always seems impossible until it is done – Nelson Mandela

11. Which conflict management strategy involves ignoring the conflict and hoping it goes away?
a) Collaboration c) Avoidance b) Competition d) Compromise
12. Which of the following is an example of a source of conflict in an organization?
a) Shared values and culture c) Clear communication and mutual respect
b) Lack of diversity among employees d) Differences in goals and objectives

13. What is the main difference between functional and dysfunctional conflict?
a) Functional conflict is always positive, while dysfunctional conflict is always negative.
b) Functional conflict harms the performance of the organization, while dysfunctional conflict improves it.
c) Functional conflict can improve decision-making and stimulate creativity
d) There is no difference between functional and dysfunctional conflict.

14. Which conflict management strategy involves finding a solution that satisfies both parties' needs and
involves a high degree of cooperation and communication?
a) Collaboration c) Compromise
b) Competition d) Avoidance

15. What is a common cause of conflict in organizations that operate in a global context?
a) Shared goals and objectives c) Language and cultural differences
b) Clear communication and mutual respect d) Similarities in work style and approach
16. Which conflict management strategy involves one party using their power and authority to resolve the conflict?
a) Collaboration c) Power and authority
b) Competition d) Avoidance

17. What is a common cause of conflict between different departments in an organization?

a) Shared goals and objectives c) Resource allocation
b) Mutual respect and understanding d) Similar communication styles
18. What is the goal of conflict management?
a) To completely eliminate all conflict in an organization
b) To always favor one party over the other in a conflict
c) To find a solution that satisfies both parties and improves organizational performance
d) To encourage employees to compete with one another
19. Which conflict management strategy involves temporarily putting the conflict aside to focus on more important
issues?
a) Collaboration c) Compromise
b) Competition d) Avoidance
20. What is a common cause of conflict in organizations that operate in a rapidly changing environment?

a) Clear communication and mutual respect c) Changes in the external environment

b) Similarities in work style and approach d) Adequate resources and financial stability

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