Professional Documents
Culture Documents
Module-3
Creation of healthy and caring relationships.
Presented by
Dr. Shwetha H J
Faculty
Department of Biotechnology
B.M.S. College of Engineering
Building communication skills
1. Listen: People want to know that they are being heard.
▪ Listen to what the other person is saying, instead of formulating your
response.
▪ Ask for clarification to avoid misunderstandings.
▪ The person speaking to you should be the most important person in your
life.
▪ Have one conversation at a time- If you are speaking to someone on the
phone, do not respond to an email, or send a text at the same time. The
other person will know that she doesn’t have your undivided attention.
8. Think before you speak. Always pause before you speak, not saying the first thing that comes to mind. Take a moment and
pay close attention to what you say and how you say it. This one habit will allow you to avoid embarrassments.
9. Treat everyone equally. Do not talk down to anyone, treating everyone with respect. Treat others as your equal.
10. Maintain a positive attitude and smile. Even when you are speaking on the phone, smile because your positive attitude
Building Listening skills
1.Maintain eye contact with the speaker.
2.Visualize what the speaker is saying.
3.Limit judgments.
4.Don't interrupt.
5.Wait for a pause to ask questions.
6.Ask clarifying questions.
7.Empathize with the speaker.
8.Pay attention to nonverbal cues.
9.Provide the speaker with feedback.
10.Practice listening
1. Listen Well. To be a good communicator, you first have to listen well. ...
2. Be to the Point.
3. Know Your Listener.
4. Assertive & Active Voice.
5. Body Language.
6. Always Proofread.
7. Take Notes.
8. Watch Your Tones
Friends and friendship - education
Friendship is a relationship of mutual affection between people. It is a stronger form of interpersonal bond than an
acquaintance or an association, such as a classmate, neighbor, or colleague.
Good friends are good for your health. Friends can help you celebrate good times and provide support during bad times.
Friends prevent isolation and loneliness and give you a chance to offer needed companionship, too.
Friends also:
▪ Increase your sense of belonging and purpose.
▪ Boost your happiness and reduce your stress.
▪ Improve your self-confidence and self-worth.
▪ Help you cope with traumas, such as divorce, serious illness, job loss.
▪ Encourage you to change or avoid unhealthy lifestyle habits.