1.

eCitizen portal is an e-government initiative implemented by the

Government of Singapore. The portal won the acclaimed Stockholm
Challenge Award in the year 2002. The portal provided a one-stop shop
for Singapore's citizens, enabling them to access the information and
services of various government departments quickly and easily. It
revolutionized how government-to-citizen (G2C) and government-to-
business (G2B) interaction took place.

The Government of Singapore's eCitizen portal is an example of process

innovation, as the government developed an innovative approach to
inform its citizens by creating an accessible gateway that allows people
to easily and quickly access government information. This has made
communicating with the government easier and more effective for both
residents and corporations.

2.The US-based PepsiCo is one of the world’s leading beverage and

snacks food companies in New York. In its 2002 annual report, the
company claimed to have the largest share in the US beverage markets.
Analysts felt that PepsiCo's efficient distribution and logistics
management operations were one of the main reasons for its massive
growth over the decades and its leadership status in almost all its
business segments. Depending on the product involved, PepsiCo chose
between various standard distribution methods, such as the Direct
Store Delivery System, the broker warehouse system, the vending and
foods service system, and the pre-sell method.

This example uses product/service innovation because, based on how

PepsiCo distributes its goods, it tried to come up with fresh concepts for
promoting and marketing its goods in keeping with current market
trends while still making use of the established distribution channels.
Since they update or adapt that enhance design, materials, feel, seem,
capacity, usefulness, and overall user experience, PepsiCo is developing
new concepts that do not disturb established business methods.