OUM

RD.030 CURRENT PROCESS MODEL

<Company Long Name>
<Subject>

Author: <Author>
Creation Date: January 17, 2000
Last Updated: October 13, 2023
Document Ref: <Document Reference Number>
Version: Draft 1A

Approvals:

<Approver 1>

<Approver 2>
RD.030 Current Process Model Doc Ref: <Document Reference Number>
December 20, 2011

1 DOCUMENT CONTROL

1.1 Change Record

3

Date Author Version Change Reference

17-Jan-00 <Author> Draft 1a No previous document.

1.2 Reviewers

Name Position

<Subject> Document Control ii

File Ref: RD-030_CURRENT_PROCESS_MODEL.DOC (v. Draft 1A )
RD.030 Current Process Model Doc Ref: <Document Reference Number>
December 20, 2011

Contents

1 Document Control..................................................................................................... ii
1.1 Change Record ........................................................................................................... ii
1.2 Reviewers ................................................................................................................... ii

2 Enterprise Process Model ........................................................................................ 1

3 Core Process Models ............................................................................................... 2

4 Process Flow Diagrams ........................................................................................... 3

5 Event Catalog ............................................................................................................ 4

5.1 Descriptive Overview for <High-Level Business Function>......................................... 4
5.2 Event Catalog for <High-Level Business Function> .................................................... 5
5.3 Process Descriptions for <High-Level Business Function>......................................... 6
5.4 Process Relationships for <High-Level Business Function> ....................................... 6

6 Performance Measures ............................................................................................ 7

7 Open and Closed Issues .......................................................................................... 8

7.1 Open Issues ................................................................................................................ 8
7.2 Closed Issues ............................................................................................................. 8

<Subject> Document Control iii

File Ref: RD-030_CURRENT_PROCESS_MODEL.DOC (v. Draft 1A )
RD.030 Current Process Model Doc Ref: <Document Reference Number>
December 20, 2011

2 ENTERPRISE PROCESS MODEL

Financial
Reports

EM IT QM
Information Quality
Services Information IT Plan
Enterprise Quality
Technology
Management Management
Management
Consumers
Strategic Operation
Plan
Customers
Employees

Product Development Quality

Labor
Data

HR SM OF PD Product Design PS
Post Sales
Feedback Quality Data
Human Resource Sales & Market Customer Product Post-Sales
Order Fulfillment
Management Management Information
Sales Order Development Service
Sales Commission Feedback
Forecast Data
Data

Labor ATP/
Requirements CTP
Invoice Data Sales Order Engineering Engineering
Data Change Change
Collection Data Order
Material Source Request
Design
Requirements

FM Payables /
PR PF MM Raw Materials &
OP
Payments WIP
Financial Planning and Materials Finished
Procurement Goods
Operations
Management Forecasting Management
Material
Requirements Products Transportation
(Drop Ship) Plan

Picking / Shipping Carrier

Data

Material Quality
Data

Stockholders
Suppliers Materials
/Supplies

Regulatory /
Statutory Agencies
Shipped Sales
Orders
Costs
Statutory/ Post Sales Billing and Costing
Regulatory
Reporting Data

<Subject> Enterprise Process Model 1 of 8

File Ref: RD-030_CURRENT_PROCESS_MODEL.DOC (v. Draft 1A )
RD.030 Current Process Model Doc Ref: <Document Reference Number>
December 20, 2011

3 CORE PROCESS MODELS

OF: Order Fulfillment Description: Order Fulfillment Process Diagram Creator: Oracle Corporation 5/12/99

Configured Order
Customer Returns Request

Issue RMA
Issue Contract EM IT QM
Order Acknow ledgment Information
Enterprise Quality
Technology
Sales Orders Management Management
Management
Invoices

Payments Customers

Request
for
Quotation
Accept/
Decline Quotation
Quotation

OF - Order Fulfillment

OFORDSPECF OFORDENTSC OFCONTADMN Approved Contract

Order Contract
Order Validation Order Entry & Contracts
Specification & Sales Order Information
Scheduling Administration
Configuration Contract New Contract Information
Promotions

Replacement Product Information

HR SM PD PS
Customer Information

Human Resource Sales & Market Order Book Data Product Post Sales
Management Management Development Service
Sales Order Feedback

OFCUSTRTRN
RMA Data
Customer Return Credit Customer
Returns Received
RMA Item

OFINVCOLCT
Repair Information
Internal Requirements
Invoicing & Order Information
Drop Shipment Requirements Collection
Credit Holds & Refunds
Shipping Information
Credit Approval

Receivables Balances

Invoice Data

Write Off''s / Cash Application

Collection Data

Customer Return Credit

Released Product

Estimated Costs

+/- Sales Order Adjustment

Demand
FM PR Management PF MM OP
Policies

Financial Demand Data Planning and Shipping Materials

Procurement Data Operations
Management Forecasting Management
Shipping Data

Sales Order Data

ATP/CTP Promise

ATP/CTP Request

Contract Data

Product Install Data

Configured Sales Order

Product Information

Regulatory /
Employees Consumers Stockholders Suppliers Carrier
Statutory Agencies

Legend:
Temporal Manual Automated Expandable Decision Data Store External Entity
Event Process Step
Event Process Step Process Step Sub-process
Navigation

<Subject> Core Process Models 2 of 8

File Ref: RD-030_CURRENT_PROCESS_MODEL.DOC (v. Draft 1A )
RD.030 Current Process Model Doc Ref: <Document Reference Number>
December 20, 2011

4 PROCESS FLOW DIAGRAMS

Drawing2

OF1069: Enter Orders Description: The process of taking customer orders and entering them onto the system. Updated By: Oracle Corporation 12 May, 1999 Rev. 2.0

OF1069.1 OF1069.2 OF1069.3 OF1069.4 OF1069.5 OF1069.6 OF1069.7

Verify the
Order Determine Is this a new customer's Verify that sales
whether this is a Verify order Verify payment Verify customer's Is PO on file? Yes
Submitted customer? Enter the order purchase order order matches
new customer prices terms tax status
has been PO
Enter Customer obtained
Info Enter Orders Enter Orders Enter Orders Enter Orders

No
Customer Service Representative

OF1069.8 OF1069.9 OF1069.10 OF1069.11

Determine Is this an Determine Verify that a valid Is a valid Submit export
whether order is international Yes whether a letter export license is export license No license to
being shipped to shipment? of credit is on file on file on file? appropriate
another country agency

No
No

OF1069.12
Determine
whether any other Do any holds
holds should be apply to this No
placed on the order?
order

Yes No

OF1069.13 OF1069.14 OF1069.15 OF1069.16

Notify the
Place the Determine Is this a rush Order
Yes Customer Service File the order
appropriate holds whether this is a order? Entered
Manager of the documentation
on the order rush order
rush order

Legend:

Event Temporal Manual Automated Expandable Decision Data Store External Agent
Event Process Step
Process Step Process Step Sub-process
Navigation

Copyright © 1998 Oracle Corporation, All rights reserved

<Subject> Process Flow Diagrams 3 of 8

File Ref: RD-030_CURRENT_PROCESS_MODEL.DOC (v. Draft 1A )
RD.030 Current Process Model Doc Ref: <Document Reference Number>
December 20, 2011

5 EVENT CATALOG

This component describes each of the high-level business functions and the processes that it
performs. Each business function contains the following sections:

 descriptive overview
 event catalog
 process descriptions
 process relationship

5.1 Descriptive Overview for

<High-Level Business
Function>

<Subject> Event Catalog 4 of 8

File Ref: RD-030_CURRENT_PROCESS_MODEL.DOC (v. Draft 1A )
RD.030 Current Process Model Doc Ref: <Document Reference Number>
December 20, 2011

5.2 Event Catalog for <High-Level Business Function>

Event ID Name Type Description Responding Process

<Subject> Event Catalog 5 of 8

File Ref: RD-030_CURRENT_PROCESS_MODEL.DOC (v. Draft 1A )
RD.030 Current Process Model Doc Ref: <Document Reference Number>
December 20, 2011

5.3 Process Descriptions for <High-Level Business Function>

Process ID. Event Process Title Description of Process Output

5.4 Process Relationships for <High-Level Business Function>

<Enter a description of the relationships between the various processes.>

<Subject> Event Catalog 6 of 8

File Ref: RD-030_CURRENT_PROCESS_MODEL.DOC (v. Draft 1A )
RD.030 Current Process Model Doc Ref: <Document Reference Number>
December 20, 2011

6 PERFORMANCE MEASURES

This section lists the performance measures used to measure current process performance for each
core process.

Core Process Measure Area Current Measure Description

Materials Management Quality 85 % “Perfect Orders”

Materials Management Quality 900 # of Invoice Adjustments Due
to Inaccurate Deliveries
Materials Management Quality 3 % Handling Damage
Materials Management Quality 100 # of RMAs due to improper
picking/shipping
Materials Management Quality 89 % Cycle Count Accuracy

<Subject> Performance Measures 7 of 8

File Ref: RD-030_CURRENT_PROCESS_MODEL.DOC (v. Draft 1A )
RD.030 Current Process Model Doc Ref: <Document Reference Number>
December 20, 2011

7 OPEN AND CLOSED ISSUES

7.1 Open Issues

ID Issue Resolution Responsibility Target Date Impact Date

7.2 Closed Issues

ID Issue Resolution Responsibility Target Date Impact Date

<Subject> Open and Closed Issues 8 of 8

File Ref: RD-030_CURRENT_PROCESS_MODEL.DOC (v. Draft 1A )