Wisdom Report

WISDOM K NYAMUKONDIWA REPORT 2019 R174958H
NAME WISDOM K NYAMUKONDIWA
REG NO R174958H
YEAR 2019
PROGRAMME BACHELOR OF ACCOUNTANCY HONOURS DEGREE
NAME OF COMPANY AFRICAN SUN LIMITED T/A ELEPHANT HILLS RESORT
MODULE INDUSTRIAL ATTACHMENT AND PROFFESSIONAL

EXPERIENCE REPORT
PURPOSE INDUSTRIAL ATTACHMENT REPORT SUBMITTED IN

FULFILMENT OF THE REQUIREMENTS OF THE
BACHELOR OF ACCOUNTANCY HONOURS DEGREE
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TABLE OF CONTENTS PAGE NO
Contents Page......................................................................................................................II
Abstract and Foreword ................................................................................................... III
Dedication…………………………………………………………………………………IV
Acknowledgements………………………………………………………………………..V
Chapter 1: Organisational Overview................................................................................. VI
1.1. Tourism and Hospitality Industry........................................................................... VI
1.2. Organisational Background: Elephant Hills Resort ...............................................VIII
Chapter 2: Organizational Structure.................................................................................XIV
2.1. Organisation Structure: Elephant Hills Hotel..........................................................XIV
2.2. Description and analysis of organogram..................................................................XV
2.3. In depth analysis of Finance Department................................................................XX
Chapter 3: Organisation Activities…...............................................................................XXI
Chapter 4 Expectations of the attachment programme………………………...………XXXVI
Chapter 5: Functions and Duties of the Student.........................................................XXXIX
Chapter 6: Relevance of theory to Practice ..................................................................XLIX
Chapter 7: Evaluation of the attachment period.................................................................L
Conclusion and Recommendations.......................................................................................LIV
References...........................................................................................................................LV
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ABSTRACT
This report is a partial fulfilment of my Bachelors of Accountancy Honours Degree. It serves
to inform the faculty of commerce on the experience I gained during the work-related period
and as well as the challenges I faced in performing my duties.
The report starts with an overview of the Tourism and hospitality industry and a brief back
ground of the organisation. Chapter two focuses on the structure of the organisation and the
advantages and disadvantages of the structure and also an in-depth analysis of the finance
department that is the duties and functions of each subordinate in the finance department
Chapter three covers the activities of the organisation in the tourism industry and some of the
challenges the organisation faces in offering its product and services to local and foreign
guests. The last chapter will look at the evaluation of the attachment period in terms of what
the student gained during the work-related period and the challenges faced
Fore word
Having had the internship opportunity at Elephant Hills Hotel, this report has been prepared
so as inform the department of accountancy under the faculty of commerce the working
experience I had and the nature of the working environment i worked in as per the hotel set
up and this as per the requirements of my bachelor of accountancy honours degree
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Dedication
I would like to dedicate this report to Mr Moses Simango the debtors controller for his
immense contribution in helping me compile this report his knowledge of all the accounting
procedures was vital in helping me complete my report and I would also like thank Mr
Douglas Zharima (Hotel Financial Controller) for his advice on how to work with other
people in the department and what the hotel expects from me in order to be successful. Lastly
many thanks go to Mr Brighton Mgabi the human resources officer who leads the selection
panel for interviewees. He gave me the opportunity to work at Elephant Hills Hotel and thus
enabled me to write this report this after having the platform to gain work experience.
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ACKNOWLEDGEMENTS
I would like to thank the whole finance and accounting team at Elephant hills hotel for
making me welcome and appreciated in a working environment which needed proper
guidance at the time I started my industrial attachment and this showed me adherence to
Maslow hierarchy of needs which are social needs, thus a worker needs to feel appreciated
among his peers to settle in well in the working environment. During my time of learning I
learned the importance of working as a team in the accounts office with the aim of achieving
one goal and therefore I really needed support from my colleagues in many aspects outside of
my expertise which they were able to help and for that I’m very grateful. I was given
exposure to all of the areas of accounting.
I’m also grateful to Mr Brighton Mgabi who leads the human resources department for letting
me go through the induction process. I very much needed familiarity with the structures of
the organisation because it was very big and I was able to familiarise with the surroundings
and understand the culture of Elephant hills hotel that is how the organisation is run and it
really helped me to settle in quickly with my work colleagues at work. I would also want
thank Mrs Julia Tembani (HR director), Mr Douglas Zharima the hotel financial controller
and Mr Nkosi Moyo (former General Manager), Mr Mgabi ( Human resources officer) for
giving me the opportunity to work at elephant hills hotel for which I’m very grateful, as a
selection panel they deemed me the suitable candidate for the job and I was happy to repay
their faith in me through hard work and discipline.
Lastly special mention goes to Mr Moses Simango (debtors controller) for the role he played
in making me understand all the crucial areas of accounting at the hotel, he added value in me
through his knowledge of all the accounting systems, financial statements of the hotel and
budgets for which I was able to understand during my industrial attachment period .
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Organisational Overview
1.1 Tourism and Hospitality Industry
Tourism is a collection of activities, services and industries which deliver a travel experience
comprising transportation, accommodation, eating and drinking establishments, entertainment
businesses and other hospitality services provided for individuals or groups traveling away
from home.
The tourism and hospitality industry in Zimbabwe is under the ministry of tourism and
hospitality industry. The ministry of tourism and hospitality industry was created in 2009
when the government realised the importance of tourism in developing the economy and
hence it has supported other ministries such as foreign affairs and sports, arts and culture
through bringing foreigners in the country in a hospitable way, it helps bring the much
needed foreign currency in the country. The duties of the ministry of tourism and hospitality
industry is to develop and implement tourism policies in consultation with stakeholders,
monitor and co-ordinate policies which govern the operations of Zimbabwe Tourism
authority.
The ministry of tourism and hospitality industry is guided by the tourism act chapter 14:20
2001 which details the rules and laws of the ministry and how its operations are governed.
One of the arms of the ministry is Zimbabwe Tourism Authority through which the ministry
implements its programmes. Zimbabwe Tourism Authority is Zimbabwe’s tourism governing
body formed as an act of parliament and is under the mandate of the tourism act of 1996.
Zimbabwe Tourism Authority sole aim is to ensure sustainable growth of the tourism and
hospitality industry for the social and economic benefit of the country and they do this
through marketing, research development, promotion of products and services.
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In May 2018 the government launched the national tourism master plan which guides the
tourism sector up to 2035. The national tourism master plan sole aim is to place Zimbabwe
Tourism Sector in the top five destinations in Southern Africa and 11 development zones
were identified to help achieve this aim namely Bulawayo, Victoria Falls, Midlands, Kariba
and Hwange to mention a few. The government focuses on improving structural issues,
wildlife and natural activities. The expectations of the government are that the sector will
yield double digit growth levels yearly from tourism activities hence this can boost the gross
domestic product of the economy because of huge influx of foreign and domestic revenues.
As per the last 2018 report of the United Nations World Tourism Organisation, the
contribution made by the sector to the gross domestic product of the economy is 10, 9%, for
employment its 7, 3 % and 18,8 for export earnings which are reasonably good figures for the
key economic drivers of the economy and with national master plan in place the percentages
will likely increase.
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African Sun Limited T/A ELEPHANT HILLS RESORT
1.2. Organisational Background
Elephant Hills Hotel is a Zimbabwean company which is a subsidiary of African sun limited
hotel groups and it is listed on the Zimbabwe stock exchange. It was originally built in 1974
and was destroyed by fire in 1977 during war of independence and then reconstruction began
in 1991 It was officially opened by his Excellency the late RG Mugabe on 20 February 1993.
Elephant Hills Resort and Conference Centre is situated on a small hill overlooking the
Zambezi River, 4km upstream from the Victoria Falls with advanced conferencing amenities
for 500 people maximum and the only golf course in Victoria Falls. Elephant Hills Resort
boasts an 18-hole championship golf course. It provides great experience in Victoria Falls for
golfers and such experience cannot be found anywhere in the world. The hotel is well
equipped with 276 rooms for accommodation.
Apart from Elephant Hills Hotel , African Sun has got other ten subsidiaries namely
Monomotapa in Harare , The Kingdom hotel in Victoria Falls, Trout beck in Inyanga ,
Carribea bay in Kariba , Hwange Safari lodge in Hwange , Great Zimbabwe hotel in
Masvingo ,Victoria falls hotel in Victoria Falls which is fifty-fifty partnership with Meikles
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limited and lastly International Holiday Inn Group (IHG) brands such as Holiday inn Mutare
in Mutare ,Holiday inn Bulawayo in Bulawayo and Holiday inn Harare in Harare and Casino.
Below is the view of the hotel and its structures
ELEPHANT HILLS RESORT
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KALUNDU CONFERENCE ROOM
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MAPOPOMA BAR
In terms of service of food and beverages the hotel is well equipped with two restaurants
which are Samukele and Kasibi Restaurant and Five bars which are Mapopoma Bar, Room
Service bar, Pool Bar, Halfway Bar and Function Bar and those are selling points for
refreshments and the respective restaurants is where the guests can enjoy their meals be it
breakfast, lunch or dinner.
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African Sun Limited Mission Statement
1.3.1. Statement of Vision
To be the benchmark hotel investment company in Zimbabwe
1.3.2. Mission
● We exist to create value for all our stakeholders
1.3.3. Strategy
● Anticipating and meeting the needs of our guests;
● Creating opportunities for personal growth
● Building long-term partnerships through win-win relationships with our stakeholders.
1.3.4. Core Values and Beliefs
● Sustainable value creation is at the core of what we do. Our ethos is guided by the
following core values and beliefs
1.3.5. Diligence
Focusing on important things, we apply ourselves and execute our obligations in a smart,
careful and conscientious manner,
1.3.6. Integrity
● Truthfulness and honesty are an integral part of all our interactions
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1.3.7 Professionalism
● Leveraging our expertise and skills, our conduct is of the highest possible standard as
we go about business
1.3.8. Responsible Citizen
● Conservation of our natural and other resources to ensure our sustainability, as well as
caring for the less fortunate and those in need in our communities, is critical in all our
operations
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Chapter 2
2.1 Organisation Structure
Organisational structure is a system used to define a hierarchy within an organisation. It
identifies each job, its function and where it reports within the organisation. Organisational
structure was developed so as to show how the organisation operates to execute its goals.
There are three types of organisational structure which are functional structure, Divisional
structure and Matrix structure.
Elephant Hills hotel uses a Functional Organisational structure to execute its goals and its
structure is clearly defined with channels of communication and command clearly outlined as
per department/ function. Workers in functional organisational structure are grouped based on
their specific skills and knowledge and also the nature of the product they make hence
processes of doing work will differ from each department/ function. Functional organisations
contain specialised units that report to a single authority, usually called top management.
Below is a depiction of the organisation structure at Elephant hills hotel which shows the
lines of authority and the chain of command among subordinates who have their own job
function
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2.2 Elephant Hills Resort Organisational Structure
BOARD OF
DIRECTORS
MANAGING
DIRECTOR
GENERAL
MANAGER
DEPUTY GENERAL
MANAGER
Hotel financial Human FRONT OFFICE

Executive Chef
controller Rresources MANAGER
Director
FOOD AND ASSISTANT HUMAN ASSISTANT RESERVATIONS
BEVERAGE ACCOUNTANT RESOURCES FRONT OFFICE MANAGER
MANAGER OFFICER MANAGER
DEBTORS STOCK REVENUE PURCHASING BIS RESERVATIONS

PORTERS CASHIERS
CONTROLLER CONTROLLER CONTROLLER OFFICER ADMINISTRATOR CLERK
CREDITORS CASH BOOK

STOREMAN
CLERK CLERK
STOCK CONTROL
STORE CLERK
CLERKS
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As shown above the line of authority starts from the board of directors who delegate tasks to
the managing director of the African sun hotels and the managing director also assigns duties
to perform to the General Manager who is the head of the hotel and all structures at the hotel.
All the heads of departments such as Front office manager, Hotel Financial Controller and
Executive Chef all report to the General Manager. The listed head of departments have their
own subordinates who report to them , for example as shown above the assistant accountant
reports to the hotel financial controller and also commands and assigns tasks to the debtors
controller who manages the debtors and revenue controller who is responsible for managing
the revenue collection processes , the creditors and cashbook clerk take orders from the
Revenue controller.
2.2.1 Board of Directors
The Board of directors have a responsibility of strategic planning, organising, and leading /
directing and controlling company affairs. They are answerable to the shareholder on the
performance of the company and they provide stewardship on behalf of the shareholder.
The African Sun Limited Board of Directors as a group has a equal composition of non-
executive directors to executive directors ratio and their meetings are scheduled quarterly at
least. The board of directors are also responsible for the group’s systems internal control so as
to provide reasonable not absolute assurance as to the integrity and reliability of financial
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statements and to safeguard and verify accountability of its assets and to minimise the
occurrence of fraud.
2.2.2 Managing Director
The main purpose of this role is to direct and control the all business operations. The
Managing Director is responsible for giving strategic guidance and direction to the board to
ensure that the Company achieves its financial vision, mission and long-term goals
2.2.3 General Manager
The General Manager is the head of all departments and structures at Elephant hills hotel. All
head of departments that is the hotel financial controller from the finance and accounting
department, human resources manager/officer from the human resources department, and the
executive chef from the food and beverage department report to the General Manager. The
General Manager is appointed by the board of directors of African sun Limited. The deputy
general manager assists the General Manager on issues which may be outside of his or her
expertise and can perform the same duties in the absence of the general manager
Duties of the General Manager
● To ensure co-ordination of all department goals to help achieve the goals of the
organisation as a whole.
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● Reviewing and approving purchase orders and payments initiated by the finance and
accounting department
● Approval of complimentary booking at the hotel be it for tour leaders or local guests
● Morning briefing with head of departments to set the action items of the day
● Monthly business review of all departments
Business Information Systems Department
The Department is a supporting function to ensuring the availability, security and
confidentiality of all the business data at Elephant Hills Hotel and thus they implement
effective IT controls as such to achieve those goals. Some of the routines they perform is
installation of anti-virus software on all machines, and providing backups of data processed
during the day for all the accounting systems such as opera and SAGE ERP ACCPAC by
storing the data on hard drives and also daily check-ups on the mail and internet server to
ensure its functioning well and implementation of firewalls on machines to block sites on the
internet with potential harm to the machines
In case of power cuts the hotel has uninterruptible power supply (UPS) where by all the
computer continuing work despite loss of power and this ensure no loss of data. All these
controls by the IT department are in line with company objectives to ensure availability and
security of data.
2.2.4 Human Resources Department
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The human resources responsibility is to employ, training and development of workers and
they administer the payroll system and discipline workers when they have fallen short of
complying with the company’s rules and regulations.
2.2.5 Rooms Department
The Rooms department is comprised of reservations, porters, housekeeping and front office.
The main function being to process hotel reservations and ensure a warm welcome and
departure for guests.
2.2.6 Food and Beverage Department
The food and beverage department led by the executive chef are responsible for ensuring that
the hotel is well reserved with food and beverage stocks. They are also responsible for
preparation of food and beverages for guests.
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2.3 Finance and Accounting Department
The finance and accounting department is headed by the hotel financial controller who is
assisted by the assistant accountant, the debtor’s controller and revenue controller when he
makes financial decisions which have an impact on the hotel, and also on preparation of
budgets yearly and submission of monthly financial reports to the head office which is
African Sun limited. Finance and Accounting department is responsible for handling the
finances of the department be it paying suppliers, collecting money debtors and keeping
record of money banked by food and beverage outlets through front office banking
reconciliations .Below is a description of duties by subordinates who are in the finance and
accounting department to which I was a part of
.3.5 Hotel Financial Controller
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The Hotel Financial controller is the head of the finance and accounting department and the
Assistant Accountant performs more of the same duties in his absence. The hotel financial
controller is responsible for the preparation of budgets which is done yearly and reviewed
quarterly. He consolidates the departmental / functional budgets into a master budget and to
create a coherence amongst all the functional departments’ budgets.
Budgets act as a means to plan for the future so as to aside the resources required to achieve
the department goals and also measures the performance of a department, comparing what
was budgeted against was actually achieved. A positive variance in terms of revenue implies
the department is performing well
The hotel financial controller also approves the purchase of goods initiated by the
procurement officer and as well as payments to suppliers. He also has the responsibility to
review the financial performance reports produced by the department before they are sent to
the head office. He also has a duty of reviewing and complying with payment dates of
statutories and compliance of accounting procedures in case of preparation of financial
statements.
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2.3.1 Debtors Controller
Job Function
The debtor’s controller job function is to collect money from debtors.
Procedures
● Firstly, the debtor’s controller collects debtors invoice pack daily from the front office
and then he verifies and confirms the validity of the invoice pack that is checking if
the amount billed agrees to what is on the voucher or purchase order.
● The debtor’s controller after verifying the debtors invoice pack he prepares statements
and invoice which he sends to debtors as a request for payment of debts on email.
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● The debtor’s controller prepares a weekly debtors review minutes after a meeting with
the Hotel Financial Controller. The debtors review minutes helps to notify the course
of action being taken to recover debts and the challenges faced to recover the debts
from debtor and the review minutes are circulated to the management.
● Handing over bad debts to debt collectors and ensuring all the necessary paperwork
for collection is given to the debt collector.
● Where applicable the debtors’ controller prepares a Debtors reconciliation which is a
process of finding out whether our balances agreeing with the debtors balance so as to
clear queries in our financial records and minimise payment excuses from debtors.
● .
● During month end when the financial statements are being prepared the debtors
controller will send an impairment journal to the Assistant accountant as set in the
provisions of IFRS 9
● The debtors for Elephant hills hotel are grouped into local and foreign debtors for the
purpose of revaluation of debtors in compliance with IAS 29 in the case of foreign
debtors who have USD values payable hence they must be revalued because exchange
rates fluctuate every month the date of payment has passed so as speed up progress of
payment of debts .
● Month end filing of debtors invoice pack
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2.3.4 Revenue Controller
Job Function
● Administering the revenue collection process
● Internal check of balances of all assets , liabilities and revenues.
Procedures
● . He collects financial transaction summary reports from the food and beverage
department which give a summary of the revenue obtained from each outlet during
the day. He verifies the attached documents that is opera report, the plus point central
bills and the manual recon inputted by the cashier to see if the figures match for the
total revenue and if they match, he signs to acknowledge the validity of the financial
transaction summary
● The revenue controller then proceeds to post revenues for the respective departments
and the payments made for the revenues on SAGE ERP ACCPAC, thus the journal
entry for revenues must balance with the payments made for the revenues.
● From those revenues he prepares a revenue break that is a breakdown of the revenue
as per each department and then calculate taxes and tourism levy from the revenues
which is the posted on SAGE ERP ACCPAC to the VAT and Tourism levy account
and the net effect of the tax and tourism levy is it reduces the gross revenue.
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● After that a statistical report is prepared which shows the number of beds sold , room
nights by occupants and room available at the hotel and the food and beverage
revenue as per each outlet and all of this figures are extracted from the revenue report
as at the 27th of every month.
● At the end of every month the revenue controller declares the total revenue made by
the hotel to the Reserve bank of Zimbabwe through a system called Tourism Receipts
Accounting System (TRAS).
● Compliance with payment of statutories payment dates.
2.3.6 Procurement Officer
Job Function
● Purchasing goods and services for the hotel as requested by user department and
ensuring that they are delivered on time.
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Procedures
The procurement process starts when the stores department or facilities department makes an
internal purchase requisition to purchase goods after running out of stock or after noticing
that stock levels are reasonably low for a particular good.
● There after the internal purchase requisition is sent to the procurement officer who
signs to acknowledge receipt of request .
● After signing the procurement officer contacts various suppliers to source quotation of
the goods on email
● Once quotations of the goods are obtained the procurement officer will under a
quotation analysis so as to know where it is cheap to purchase and taking into
consideration quality of the product.
● Prepares purchase orders on SAGE ERP ACCPAC and signs the purchase orders for
approval
● Handing over the purchase orders to the hotel financial controller and the general
manager to sign the purchase order so as to approve the purchase of goods
● the purchase order is then handed over to the creditors clerk for payment
2.3.4 Stock Controller
Job Function
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● Monitor inventory movement
● Prepare food and beverage costings
Procedures
● Has a duty to produce reports on food cost of sales and advice against set targets
● Checks for accuracy of revenue capturing for food and beverage,
● To ensure food dockets, bills and vouchers are audited daily to avoid fraud , theft and
misallocation of revenue and lastly they also advise management on all breakages and
ullages and ensure they are correctly recorded and capture and investigated and a plan
to minimise.
● Spot checks in stores for expired stocks and slow moving items
● Advising management on all breakages , ullages and ensure they are correctly
recorded and captured and investigated
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2.3.5 Creditors Clerk
Job Function
To reconcile and pay suppliers of goods and services
Procedures
● The direct invoices are properly verified by the creditor’s clerk to see if the food and
beverage department captured the invoices correctly and if there is sufficient
documentation to enable them to post and then he stamps the papers to show that they
have been posted correctly.
● Whenever payment is being done to a supplier there should always be creditors’
reconciliation statement attached to other documents such as purchase orders and
invoice and the ledger report from SAGE ERP ACCPAC and the supplier statement
as well. Creditors’ reconciliation are done each and every time we pay and will be
reconciling the balance as per supplier statement with our ledger balance.
● At the end of the month the creditors clerk files all the payments he made in
alphabetical order in arch lever files for record keeping
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2.3.6 Cashbook Clerk
Job Function
● Updating cashbook and bank reconciliation
Procedures
● Providing bank balances to the hotel financial controller early in the morning so as to
know if the bank balances for the day are sufficient for the payment obligations of the
day.
● After the bank balances have been produced, she also does forex tracking which is a
record of cash inflows in the fbc export account which is done on a formulated excel
template. Forex tracking is done so as the know the amount we have as foreign
currency and the number of days left before it is liquidated into RTGS Dollar by the
Reserve bank of Zimbabwe and hence we must utilise the foreign currency before it is
liquated and that’s why they keep track of the foreign currency balance.
● Another duty she performs is receipting direct bank deposits
● Updating cashbook reconciliations
● Bank reconciliations where by the balance on the bank statement are reconciled with
the cashbook balance in the accounting system using the exchange rate of the month.
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2.3.7 Advantages of the Functional Organisational structure
● There is clear path of growth for employees which provides motivation to the
employees because they will be adding value to themselves and they are likely to be
co-operative people in the department for example the creditors clerk will be well
vested with knowledge of creditors reconciliation and how to pay creditors
● Workers feel loyal to their department and the organisation as a whole and this
increases morale and work ethic as there is more job security.
● Employees know the one manager they are answerable to instead of multiple
managers, this streamlines communication and reduces confusion among employees
for example the assistant accountant only answers to the Hotel financial controller
when given a certain task even if the matter of the task is in connection with the front
office manager.
● It provides a perfect environment for learning especially for new employees because
they are taught real world application of theoretical information
2.3.8 Criticism of Functional Organisation structure
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In as much as the functional organisation structure is beneficial to Elephant Hills hotel, it has
its own drawbacks and this are
● Employees find it boring repeating the same task over and over again and become less
enthusiastic over time for example the debtors controller repeatedly checks the
debtors invoice pack and prepares statements and invoices for debtors every month
which can lead to boredom because there is no application of new things
● It leads to lack of co-ordination of activities between other departments as one
department may be focusing on achieving their own goals but rather the organisation
goals as a whole for example the finance and accounting department may have no
interest in helping the rooms department to improve their performance in terms of
guest arrivals for the benefit of the hotel but rather they will focus on their goals.
● It’s a rigid structure where changes, innovations and flexibility are difficult to
implement for example changing roles of the cashbook clerk to act as a debtors
controller can be difficult to implement because time is needed to train the cashbook
clerk how to manage the debtors and such time is not available because debtors issues
need to be addressed on a daily basis.
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Chapter 3
3.1 Organisation activities
Elephant Hills Hotel has a sole obligation to provide the best experience to guests during
their time of stay at the hotel so as to satisfy our stakeholders because that is the lifeline and
survival of the organisation. Stakeholder satisfaction is achievable by providing the best
product and service to the guests. Below is a list of the products and services offered by the
hotel.
3.2Accommodation
Accommodation is one of the most important products offered by Elephant Hills Hotel to
both foreign and local guests. The rooms are well furbished and cleaned by the rooms
department to give the guest the most luxurious stay at the hotel. The hotel boasts a capacity
of 276 rooms at their disposal with each having different size so as to meet the needs of the
guests. The hotel has 261 luxury rooms, 11exceutive suites, 1 Deluxe suite, 1 Presidential
suite and 2 Paraplegic. The rooms are equipped with air conditioners to control temperatures
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in the room and there is a television fitted on the wall for entertainment and there is a bed
nicely prepared with clean sheets and enough blankets and there is also WIFI in the rooms.
Breakfast is delivered to the rooms every morning by the room service staff. There is state of
the art vingy card system which is used to open doors.
3.2.1 Conferencing
The hotel is well equipped with conference rooms for organisations that organise seminars or
meetings. The biggest conference room has a carrying capacity of 500 seated delegates. The
conference rooms have PA system to enable the spectators to hear the proceedings clearly,
there is also a projector for visual presentations.
3.2.2 Guest Service
The staff working at the front office has a sole obligation to meet the needs of the guest upon
his or her request and also checking up if they are enjoying their stay and if they are facing
any problems. Guest queries are attended to during the day at the guest services desk. If a
guest is having problems with the lights of the rooms, food not being properly cooked he or
she raises the concerns to the guest service staff who in turn inform the facilities department
or kitchen department to solve the issue because once a matter has been brought up it should
be solved immediately to give the guest a wonderful stay .
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3.2.3 Restaurants and Bars
Elephant Hills Hotel has a key interest in the well-being of the guests and so there are
restaurants and bars at the hotel to provide for refreshments and meals for the guest to give
them energy to go around with their activities. The hotel has two restaurants which are
Samukelele and Kasibi restaurant. At these restaurants the guests can enjoy their breakfast,
lunch and dinner and they are waitresses who are there to assist the guest with what they want
on the menus because the hotel offers a variety of food. As for beverages there five selling
points at the hotel which are Mapopoma Bar, Pool Bar, Halfway Bar ,Room service
Bar ,Function Bar. The Bars offer a variety of beverages that is soft drinks, whisky, wine and
glass of juice.
Below is a visual presentation of Kasibi Restaurant
3.2.4 KASIBI RESTAURANT
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3.2.5 Golf Course
The organisation has a golf course which was first opened for play in 1974 and designed by
international circuit player Gary player. It’s an 18-hole championship golf course with a 72-
stroke rating and it’s in good condition. The hotel hosts a golfing tournament which is
attended by many and prizes are given to winners of the tournaments and one of the
tournaments is Elephant Hills Open Tournament which is hosted annually by the hotel. Golf
is an exciting sport to play and on the weekends a lot of people come on the weekends to play
on the greener pastures and they are able to view wild animals such as impala which is
enjoyable,
3.2.6 Other Activities
3.2.7 Clinic on Site - There is a clinic at the hotel for guests or employees who fall sick and
require urgent treatment
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3.2.8Clean up campaign – The human resources department with other employees from
department conduct the clean-up campaign on the first Friday of every month and this helps
to keep the environment clean and it shows that the organisation has a co-operate social
responsibility
3.2.9Tennis and squash courts – for those who have an interest in playing tennis there is a
court which is nearby the halfway house bar.
3.3 Swimming Pool - there is a swimming pool area for guests where guest can swim for
leisure.
3.3.1A children’s playground – there is a room where kids can play snooker and other
games which is not supervised.
3.3.2Wifi connectivity- internet connection is available at the hotel twenty four hours a day
3.4 Challenges faced in offering products and services
3.4.1 Language Barrier
There are guests who are not able to communicate in English but rather by their own
language hence it makes it difficult to give them the proper service
3.4.2 Location not Open
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Elephant Hills Hotel is located a far distance from town and where its located can be
misleading for guests who want to come because it’s not near the main road from town hence
guests can get a bit discouraged and look elsewhere for accommodation
3.4.3 Power Cuts
The loss of electricity can result in geysers in rooms not working even when generators are
switched on because energy input which is required is high and this can lead to guests
complaining because the need hot water.
Chapter 4
4.1 Expectations of the attachment Programme
Industrial attachment is an essential part of a student’s academic programme because there
has to be a practical application of the knowledge acquired at the University of Zimbabwe.
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Now that I have had the opportunity to work in the hotel industry, there are certain goals
which I am expected to achieve at the end of the work-related period and these goals are a
true reflection of how ambitious I aspire to be in the accounting field.
4.1 To have understanding of all the accounting procedures
It is my hope that the organisation will give me exposure to all of the accounting procedures
in the finance and accounting department so as to have an appreciation of how duties are
done from each accounting function. Accounting functions such as cashbook, debtors,
creditors, revenue and stocks, I want to have an understanding of how the financial reports
for those areas are produced and as well have an appreciation of the use of accounting
systems used such as SAGE ERP ACCPAC, Opera and Plus central There should be an
outline of the attachment programme so as show the time I will spent on each area in the
accounting field
4.1.1To equip myself with Hotel standards
During the work-related period I would want to have knowledge of the standards required in
the hotel industry in relation to Elephant Hills Hotel to whom I employed. I would want to
provide exceptional hospitality to a guest which is the core values of Elephant Hills resort.
Hospitality is all about providing outstanding service and leaving guests with a smile on their
face. For me to be able to provide exceptional hospitality I will have to possess skills such as
exceptional attitude, exceptional confidence, exceptional listening and exceptional
responsiveness and I look forward to master all of these skills during the industrial
attachment period.
4.1.2 To gain self-reliance skills
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If the organisation trains me and gives me exposure on all the areas in the accounting for a
certain period of time, I’m expecting to be able do duties without the assistance of other
people and as well make decisions because I will have a know-how as to how procedures are
done in the finance and accounting department and therefore I can take responsibility on my
own and perform duties in the absence of my superiors.
4.1.3 To gain work ethic skills
Work ethic is a set of moral principles an employee uses in his or her job. It is my intention
that I will have discipline when working with my colleagues or in the way I address people or
by the way I dress so as to comply with rules of the organisations and also obeying the
instructions of my superiors. During the work related period I expect to be highly productive
when given a task to do so as to ensure tasks are done, and be honest with my work
colleagues and my superiors on what I have done be it good or wrong and lastly have a sense
of responsibility when there is no one to perform a task which I have knowledge of.
4.1.4 Competitive edge in the labour market
After completion of my studies at the University of Zimbabwe I would want to have a
competitive edge in the labour market with the knowledge I would have acquire during the
industrial attachment period and Elephant Hills Hotel is the perfect platform to help me add
value in myself as to how I conduct myself at work and as well perform accounting
accounting procedures such that I would impress any employer in any local industry to help
with the prospect of employing me
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Chapter 5
Function and Duties of Student
5.1 Procurement
Job Function
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● Purchasing of goods and services of the hotel as per departmental request.
Duties
● Firstly, the departments send an internal purchase requisition to the finance and
accounting department after noticing that stock levels for a particular good is low and
the consumption levels are high. I signed the internal purchase requisition to
acknowledge receipt of which I then sent to the suppliers on email so that I get a
quotation of prices and quantities of the good.
● When I received a quotation of the goods, I did a quotation analysis so as to know
where it is cheap to purchase and taking into consideration the quality of the goods.
● I prepared a purchase order on SAGE ERP ACCPAC and signed the purchase orders
for approval.
● When the purchase orders were done, I handed over the purchase orders to the hotel
financial controller to sign so as to authorise purchase of goods and the last signatory
is the general manager.
● I then sent the purchase order which was authorised by the Hotel financial controller
and general manager on email to the supplier and I kept contacting the supplier on
phone and email to push for delivery of the goods on the right time.
● I then handed over the purchase orders to the creditors’ clerk for payment
5.1.1 Receiving Bay
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Job Function
● Receiving / Dispatching Goods
I worked at the receiving bay which is the point where goods for the hotel are delivered and
received. When suppliers delivered goods, I physically checked the quantities of items
delivered and inspected the quality status of the product by checking the packaging of the
product. When checking if the right quantities are delivered, I used supporting document such
as purchase order and the invoice of the supplier and information on both documents must be
the same such as price and quantity.
After physically checking the goods and I was satisfied I wrote goods received voucher
which is a document written to acknowledge receipt of goods and I then attached the
purchase order, invoice and the goods received voucher and then sent the documents to the
stores department. If there are goods which are badly damaged during transportation a credit
note is written so as to return the goods to the supplier.
5.1.2 Stores
Job Function
● Storing and Issuing Goods
Duties
● The stores department is where goods are stored after they have been delivered and
some of the duties, I did a regular check on stock levels taking into consideration
consumption rate, lead time and occupancy volumes. It is important to know stock
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levels of a particular good such that we do not run out of stock when it is in demand
by other departments.
● I also ascertained the quantities which needed to be purchased on internal purchase
requisition forms after a regular check on stock levels and I then forwarded the
internal purchase requisitions to the purchasing officer so that he purchases goods.
● I also recorded stock movements on a coded bin card for goods. Departments such as
rooms and food and beverage came with requisitions for goods in the stores and the
requisition must be authorised by the head of department. I recorded the requisitions
on the bin card as well and the goods received voucher for deliveries so as to know
the stock balances.
5.1.3 Food and Beverage Department
Job Function
● monitoring stock movement
● preparing food and beverage costings.
Duties
● I prepared food and beverage cost of sales report and I sent the cost of sales figures to
management.
● Posting direct and indirect invoices for food, beverages and other stocks.
● Spot checks in stores for slow moving items and for goods that have expired.
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● Weekly I did spot check on bar outlets so as to know if beverage stocks are being
handled properly and there is no tampering of the cash float by the cashier.
● I posted stock requisitions for beverages and food by bar outlets on plus central so as
to keep record of stock movement.
● I audited bills generated through plus central so as to avoid fraud and misallocation of
revenue and then I packed the bills in folders for reference sake in the future when
requested by any department.
● At month end we did stock takes for stationery, dry goods and beverages which
involves physical counting of stocks and then did reconciliation reports on SAGE
ERP ACCPAC so as to clear variances of what was actually counted and what is in
the system and then I did item valuation reports so as to put value for the stock we
have counted.
5.1.4 Creditors
Job Function
● Reconcile and pay creditors
Duties
● I requested for supplier statements from suppliers or service providers on email so as
to prepare creditors reconciliation statements. Creditors reconciliation statement is a
reconciliation of the ledger balance on SAGE ERP ACCPAC with the balance as per
supplier statement.
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● The next step was to pay creditors and it involved writing payment requisitions which
I attached with the purchase order, invoice, and goods received voucher, supplier
statement, creditors reconciliation statement and the ledger for the supplier on SAGE
ERP ACCPAC.
● I then handed over the payment requisition with the attached documents to the hotel
financial controller for him to authorize by signing and the General Manager as well
authorizes the payment.
● I then proceeded to pay creditors on Pay net which was still running by the time then.
In the case of foreign payments, I used a telegraphic transfer form which is submitted
to the bank alongside a customer declaration form for importation of goods.
● I then posted the payments on SAGE ERP ACCPAC so as to update the accounts
payable ledger and I then stamped the supporting documents to show that the
payments have been posted
● Month end I prepared input and withholding tax schedules on excel which is
submitted to the head office for payment of input and withholding tax to ZIMRA
● The final step was filing of payments and invoices in arch liver files for record
keeping
5.1.5 Cashbook
Job Function
● Updating Cashbook and bank reconciliations
Duties
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● Preparing bank balances for the day and giving them to the hotel financial
controller so as to know if the bank balances are sufficient for the payment
obligations for the day
● Receipting direct bank deposits into the bank
● I also did forex tracking which involves updating the foreign currency inflows
for the day in the FBC export account. Forex tracking template shows us the
number of days left before the foreign currency is liquidated into RTGS dollar
and it shows the balance which is about to be liquidated. Forex tracking helps
an organisation to plan on their foreign payment obligations. I also did front
● Updating cashbook Ledger through posting receipts and payments on SAGE
ERP ACCPAC
● Bank reconciliations which involves agreeing the balance as per the bank the
statement with the cash book balance on SAGE ERP ACCPAC with the
exchange rate as at the end of the month.
5.1.6 Debtors
Job Function
● To collect money from debtors
Duties
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● The first thing I did in the morning was to collect debtors’ invoice packs from the
front office I then verified and confirmed the debtor’s invoice for accuracy and
validity
● I then prepared invoices and statements for debtors which involved reconciliation of
details on vouchers or purchaser orders with what was billed on the invoice
● . After preparing the statements and invoices I sent them on email to the debtors to
notify them that payment is due for the debts.
● I also did a debtor’s review minutes report after a debtors meeting with the hotel
financial controller discussing the status of our debtor’s balances and I then
circulated the debtors review minutes to management such that they know the course
of action being taken to recover debts from the debtors
● Handing over bad debts to debt collectors and ensuring all the necessary paperwork
for collection is given to the debt collector.
● I did Debtors reconciliation which is a process of finding out whether our balances
agreeing with the debtors’ balance so as to clear queries in our financial records and
minimise payment excuses from debtors
● During month I did an impairment journal which I forwarded to the Assistant
accountant so as to comply with provisions set in IFRS 9.
● The last procedure I did was filing of debtors’ invoice pack for the previous month
for record keeping.
5.1.7 Revenues
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Job Function
● Monitoring the revenue collection processes
● Internal checks on revenue, assets and liabilities.
Duties
● Verifying the accuracy and validity of the financial transaction summary report for
revenues by cashiers at food and beverage outlets.
● When I was the done with the revenue summary reports I signed so as to
acknowledge that they have been checked by the finance and accounting department.
I then posted revenues on SAGE ERP ACCPAC for each department using an import
journal for revenues and I learnt the revenues must balance with the payments made
for revenues therefore the journal entry on SAGE ERP ACCPAC must balance.
● In the morning I changed the RTGS exchange rates on SAGE ERP ACCPAC, Opera
and Plus point and the exchange rates are sent from the head office and they
exchange rates in the system must be updated before outlets open so as to account for
revenues and payments using the exchange rate of the day.
● Updating the asset module on SAGE ERP ACCPAC which is a list of all the fixed
assets at the hotel and some of the things involved disposal of obsolete assets which I
posted on SAGE ERP ACCPAC.
● At the end of the month I did a breakdown of the total revenue of the hotel as per
department so as to calculate tax and tourism levy from those revenues as per each
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department which I posted to the tourism levy and tax account on SAGE ERP
ACCPAC.
● I also prepared a statistics report of room available at the hotel, bed nights and rooms
occupied, revenues from food and beverage outlets and the number of guest who
came to the hotel across all regions in the world and then I posted the statistics on
SAGE ERP ACCPAC.
● I also declared revenues made by the hotel to Reserve Bank of Zimbabwe through a
system called Tourism Receipts Accounting System (TRAS).
Chapter 6
6.1 Relevance of theory to practice
Academic knowledge is key tool for one to be able to perform his or her duties in the co-
operate world. As a student on industrial attachment I have been able to put my knowledge
PAGE
\*
acquired at school into practice in the accounting field although the complexity of the
working environment at Elephant hotel did not require much of the theory I acquired at the
University of Zimbabwe, there were some aspects of the work I did which required an
application of the theory I acquired from the modules I learnt at the University of Zimbabwe
6.1.1Auditing 1 (AC210)
Auditing is very of much significance to elephant hills hotel because it helps prevent fraud
and misallocation of revenue and it helps safeguard the assets of the hotel from
theft .Auditing was put into practice at the organisation when I did spot checks with the
cashbook clerk at bar outlets so as to see if the cashier is tampering with the cash float they
have been given for the purposes of giving change to the guest when selling beverages and
food items. I also checked bills generated through plus central with the aid of traffic sheets
that they have been accounted for by the cashier and they have been posted correctly so as to
avoid misallocation of revenue.
6.1.2 Professional Communication Skills for Commerce and Life Skills (CSCO104)
Inter personal skills help the organisation to implement the best service delivery to the guests
and it boosts morale and motivation among employees because they feel a sense of
recognition when they get feedback from their superiors. African Sun limited to which
elephant hills resort is a subsidiary has a code of communication with guests.
When speaking with guests or an external party on the phone or in person I firstly gave my
introduction remarks and the department I work in and there after I procced to ask how I may
serve the guest and if the issue being addressed is outside of my expertise I refer the guest to
my superiors who are able to help and in that way I would have not left the guest stranded
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with no help. This is what embodies the service culture across all units part of African Sun
limited the warmness, timorousness of the conversations to deliver effective service.
6.1.3 Accounting Information Systems 1 (AC211)
The IT department at Elephant hills Hotel are key to the survival of the organisation because
they help in the processing of data through accounting systems such as SAGE ERP ACCPAC
, Opera and Plus point and they help maintain confidentiality of information circulating
around the systems of the hotel and as well availability and security of information Data
captured either on SAGE ERP ACCPAC or plus central was processed in a matter of seconds
after it was posted .There was installation of anti-virus software on computer equipment to
prevent virus attacks through use of flash disk or any host carrying virus on the machine and
there were firewalls to prevent users of computer equipment accessing websites on the
internet which have dangerous malware which can attack the computer. In the case of power
cuts, there is uninterruptible power supply (UPS) which keeps the machines running even
when electricity is off and this prevents loss of vital information.
6.1.4 Costing Accounting and Control 2 (AC217)
Costing Accounting and Control is very important because it helps formulate decision
making for managers, and it helps in planning and co-ordination of the organisation activities.
The finance and accounting department prepared a master budget yearly. The master budget
is a consolidation of other department’s budget such as rooms, food and beverage department
and human resources department.
The master budget has two key areas which are budgeted revenues as per department and
budgeted expenses which give the budgeted profit. Master budgets are prepared for the
purposes of planning in the future so as to allocate resources to meet the goals of the
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departments and also, it’s a measure of performance of the department, what was actually
budgeted against what they managed to obtain.
6.1.5 Business Law 1 (AC108)
Business law helps an organisation to comply with statutory instruments set by the
government and so as to avoid legal cases where they can be dragged to court for failing to
comply with rules and regulations of the government and business law governs the formation
of a company and its operations. Elephant Hills Hotel pays all of its statutory obligations to
African Sun Limited who consolidate and pay the respective statutory bodies for example
NSSA, NEC and CELLMED etc.
Chapter 7
7.1 Evaluation of attachment Period
The industrial attachment period at Elephant Hills hotel was the perfect platform for me to to
gain experience as to how duties are performed in the accounting field and as well add value
PAGE
\*
to myself with the skills I gained and the way I conduct myself in terms of character so as to
work well with my colleagues. The industrial attachment has been very much useful in my
development as an aspiring accountant and listed below are some of the skills I gained during
the attachment period
7.1.1 Understanding of Accounting Information Systems
The daily routines of the finance and accounting department required the use of the
accounting information systems such as SAGE ERP ACCPAC, plus central and Opera which
are used in processing of data for the purpose of producing financial reports. I had an
appreciation of how to use all this system because I posted invoices, payments and expenses
on SAGE ERP ACCPAC frequently using import journals. The accounting systems are
designed to process different types of transections
Plus central is a system designed for food and beverage outlets, cashiers can generate bills
when a guest pays using plus central and the accounting system is only for food and beverage
stocks only which is captured by the food and beverage department. Opera is the accounting
system used by the rooms department to create invoices for debtors, reconciliation of bills
paid for rooms by guests and it is also used for making bookings of rooms for guest who will
come at a later date at the hotel and the finance and accounting department uses Opera to
generate revenue reports and analysis and management of debtors. SAGE ERP ACCPAC is
the reporting system used to produce financial reports which are submitted to the head office
and it has an interface for Opera and Plus central data.
7.1.2 Taking Responsibility
My superiors trained me in all aspects of the accounting functions so as to have an
appreciation of all the duties performed in the finance and accounting department. I was able
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to take responsibility of the different accounting functions when my supervisors when not
available at work because of other commitments. I managed to work very well and perform
the duties brilliantly because I had acquired all the necessary knowledge to do the work and
taking responsibility of any duty in the finance and accounting department was beneficial to
me because I was able to work under less supervision which boosted my motivation to work
harder.
7.1.3 Inter personal Skills
In the finance and accounting department I was able to interact well with my work colleagues
in a manner which served the interests of both parties in a conversation. I got into situations
where I needed assistance on how to solve a problem but I had no idea of and so I
communicated effectively with my peers on how to solve it and being open as to how the
procedures are done to solve a particular problem. Inter personal skills help to generate ideas
with your work colleagues on how to solve problems and I learnt how to manage conflicts
when working with people by using the avoidance approach on issues I had no idea and I
would in turn consult my superiors if I can proceed in doing a certain procedure and if its not
within my area of authority.
7.1.4 Teamwork
I was very much involved in group tasks in the finance and accounting department. We had a
culture of working as a group in with the aim of achieving one goal. Working as a group was
very much beneficial because it enabled sharing of ideas on how to post transactions in the
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\*
system and solving other financial matters and it gave me a sense of recognition in the
department because I felt that I was contributing my part to help the team achieve its goals.
7.1.4 Paying attention to detail
In the period of learning how to perform the duties of different accounting functions in the
finance and accounting department I was accurate in capturing and posting all the relevant
details in the accounting systems. Proper verification of documents before capturing data on
SAGE ERP ACCPAC and analysis of the data was important so as to have accurate records .I
was very much attentive to what I did be it posting invoices, payments I properly verified the
figures and made sure everything was captured and accounted for so as to have accurate
records on SAGE ERP ACCPAC.The very same figures are used by stakeholders to know the
financial position of the organisation and so they must be accurate.
7.1.5 Ability to work under pressure
The nature of the environment I worked requires a person to be able to adapt to pressure
which I was able to do during the course of my training. My superiors would give me a lot of
tasks to complete with each task having a time frame of completion and therefore speed and
accuracy of performing procedures was important to withstand the pressure and the pressure
is what kept me performing to the satisfaction of management because a lot of areas would
have been covered within a specified time frame.
7.2 Challenges Faced during the attachment Period
7.2 .1 Adaptability
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It took me a relatively long time to get used to working at the hotel .Even after induction it
was hard process to fit in among those I work with because no working relations were
established by then, I was studying how my peers conducted themselves , how they
communicate so as to know how I can communicate effectively with them and I also did not
know the all the surroundings at the hotel because it has a big structure and so I was limited
to other areas I was familiar with.
7.2.2 Long Working Hours
The workload in the finance and accounting department was huge that we could extend
working hours so as to complete the tasks and so endurance was key to keep performing for
longer hours.
7.2.3 Grasp of all the duties
Some of the duties I was taught I would lose memory of because I was given exposure to a
lot of areas in the accounting field and the duties required repetition to stay at my fingertips .
and some of the aspects I would end up forgetting.
Recommendations
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\*
In terms of learning and exposure to all the areas of the accounting field Elephant Hills
Resort is best in terms of doing that and the working environment is good for the
development of aspiring graduates in the tourism sector. However, the working hours at
Elephant Hills Resort are long because of the work load and set targets in the financé and
accounting department I therefore recommend that they add more staff to ease workload and
to enable others to work for a standard number of hours.
Conclusion
The industrial attachment period has been of very much significance because my work ethic
improved very much and I had a good understanding of the organisation in terms of
procedures of the finance and accounting department and as well as having good working
relations with my working peers which was key to my success at Elephant Hills Hotel.
Exposure to the way the hotel industry operates was important for me as I gained practical
experience which would enable me overcome the challenges at work place if I get employed
in the tourism and hospitality industry.
References
PAGE
\*
Montana, P and Charnov, B, 1993, Management: A streamlined course for students and
Business People, Page 155-169 , New York : Baron’s Review Series
Dr Nyameh Jerome, 2013, International Journal of Business and Management Invention,

Page 40-42, Nigeria: Department of Economics Taraba State University Jailing
Price Water house Coopers, IAS 2019 becomes applicable in Zimbabwe, Viewed 24 October
2019, Available from: https ://www.pwc.com>ifrs>ias-29-Zimbabwe-pwc-in-brief-oct-2019.
Argyle, M, 1994, The psychology of Inter personal Behaviours (5th edition) , London :
Penguin
Bostrom, R.N, 1997, The process of listening. In O. Hargie (ED). The handbook of
communication skills London: Routledge
PAGE
\*

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WISDOM K NYAMUKONDIWA REPORT 2019 R174958H

NAME WISDOM K NYAMUKONDIWA

PROGRAMME BACHELOR OF ACCOUNTANCY HONOURS DEGREE

NAME OF COMPANY AFRICAN SUN LIMITED T/A ELEPHANT HILLS RESORT

MODULE INDUSTRIAL ATTACHMENT AND PROFFESSIONAL

PURPOSE INDUSTRIAL ATTACHMENT REPORT SUBMITTED IN

TABLE OF CONTENTS PAGE NO

Abstract and Foreword ................................................................................................... III

Chapter 1: Organisational Overview................................................................................. VI

1.1. Tourism and Hospitality Industry........................................................................... VI

1.2. Organisational Background: Elephant Hills Resort ...............................................VIII

Chapter 2: Organizational Structure.................................................................................XIV

2.1. Organisation Structure: Elephant Hills Hotel..........................................................XIV

2.2. Description and analysis of organogram..................................................................XV

2.3. In depth analysis of Finance Department................................................................XX

Chapter 3: Organisation Activities…...............................................................................XXI

Chapter 4 Expectations of the attachment programme………………………...………XXXVI

Chapter 5: Functions and Duties of the Student.........................................................XXXIX

Chapter 6: Relevance of theory to Practice ..................................................................XLIX

Chapter 7: Evaluation of the attachment period.................................................................L

Conclusion and Recommendations.......................................................................................LIV

This report is a partial fulfilment of my Bachelors of Accountancy Honours Degree. It serves

and as well as the challenges I faced in performing my duties.

up and this as per the requirements of my bachelor of accountancy honours degree

making me welcome and appreciated in a working environment which needed proper

exposure to all of the areas of accounting.

their faith in me through hard work and discipline.

1.1 Tourism and Hospitality Industry

comprising transportation, accommodation, eating and drinking establishments, entertainment

industry is to develop and implement tourism policies in consultation with stakeholders,

implements its programmes. Zimbabwe Tourism Authority is Zimbabwe’s tourism governing

through marketing, research development, promotion of products and services.

will likely increase.

African Sun Limited T/A ELEPHANT HILLS RESORT

1.2. Organisational Background

equipped with 276 rooms for accommodation.

Below is the view of the hotel and its structures

ELEPHANT HILLS RESORT

KALUNDU CONFERENCE ROOM

breakfast, lunch or dinner.

African Sun Limited Mission Statement

1.3.1. Statement of Vision

To be the benchmark hotel investment company in Zimbabwe

● We exist to create value for all our stakeholders

● Anticipating and meeting the needs of our guests;

● Creating opportunities for personal growth

● Building long-term partnerships through win-win relationships with our stakeholders.

1.3.4. Core Values and Beliefs

following core values and beliefs

careful and conscientious manner,

● Truthfulness and honesty are an integral part of all our interactions

1.3.8. Responsible Citizen

2.1 Organisation Structure

Organisational structure is a system used to define a hierarchy within an organisation. It

structure and Matrix structure.

2.2 Elephant Hills Resort Organisational Structure

Hotel financial Human FRONT OFFICE

FOOD AND ASSISTANT HUMAN ASSISTANT RESERVATIONS

BEVERAGE ACCOUNTANT RESOURCES FRONT OFFICE MANAGER

MANAGER OFFICER MANAGER

DEBTORS STOCK REVENUE PURCHASING BIS RESERVATIONS

CREDITORS CASH BOOK

2.2.1 Board of Directors