Isilon Generation 6 H500/H400/A200/A2000

Replace a drive
January 2021

• Replacing a drive...................................................................................................................................................................................................... 2
• Gather logs.................................................................................................................................................................................................................2
• Smartfail the drive....................................................................................................................................................................................................2
• Install the drive replacement................................................................................................................................................................................. 3
• Gather logs................................................................................................................................................................................................................. 7
• Returning a failed part to Isilon............................................................................................................................................................................. 7
• Update the install database................................................................................................................................................................................... 7
• Where to go for support......................................................................................................................................................................................... 7
Replacing a drive
You can replace a failed drive in the field.
CAUTION: Do not remove a drive sled while the Do Not Remove LED is illuminated on the sled. Removing a sled with
that LED illuminated might interrupt operations and lead to data loss.

Never remove more than one drive sled at a time. Removing multiple drive sleds at once may lower the protection level
of the cluster, put data at risk, and lead to the interruption of client workflows.

NOTE: When you insert a new drive, OneFS will automatically format the drive and add it to the cluster. If ARR (Automatic
Replacement Recognition) has been disabled, you must add the drive manually with the following command:

isi devices drive add <bay-number> --node-lnn <node-number>

Gather logs
Before you begin any maintenance on a cluster, gather cluster logs.
You must collect cluster logs before all maintenance procedures. Cluster logs provide snapshots of the cluster, which you can
review to make sure that maintenance is successful.
1. Open a secure shell (SSH) connection to any node in the cluster and log in.
2. Gather cluster logs by running the following command:
isi_gather_info

Smartfail the drive

Before removing a drive from a node, you should make sure the drive has been smartfailed.
1. Open a secure shell (SSH) connection to the node that contains the drive you want to remove. Type the command:
ssh <cluster-name>-<node-number>

2. Confirm the node number and bay number of the drive you want to remove. Depending on your version of OneFS, type one
of the following commands:

OneFS 8.0 or later isi devices drive list

Earlier than isi devices
OneFS 8.0

NOTE: Note the node number and bay number of the drive you want to remove. If the drive you need to remove has
already been smartfailed automatically, you can skip the next step. A smartfailed drive will display a status of REPLACE
or, if the node was restarted after the smartfail, a status of EMPTY. A smartfailed SED drive might display a status of
ERASE. This status also indicates the node is ready to be replaced.

3. Using the node number and bay number of the drive, smartfail the drive by typing one of the following commands:

OneFS 8.0 or later isi devices drive smartfail <bay-number> --node-lnn <node-number>
Earlier than isi devices -a smartfail -d <node-number>:bay<bay-number>
OneFS 8.0

If the drive does not respond to the smartfail command, do not remove it from the node. Contact Isilon Technical Support.

4. Confirm that the drive was smartfailed by repeating step two.

CAUTION: Do not replace the drive until you have confirmed that the smartfail process is complete.

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Install the drive replacement
Remove the failed drive and install the replacement drive.

Remove the front bezel

You can access drive sled bays and the front panel display assembly by removing the front bezel.
There is a release button on each side of the front bezel. To remove the bezel, press in the bezel release buttons while pulling
the bezel away from the node.

Remove the drive sled containing the failed drive

After you remove the front panel, locate and remove the drive sled that contains the failed drive.
NOTE: If the suspend button is pressed and drives are detected, the node attempts to rediscover the sled and rejoin its
drives after 1 hour. If the suspend button is pressed and drives are not detected or the sled is still removed, the node
automatically smartfails the drives after 15 minutes.
1. Locate the drive sled that contains the failed drive.
A service LED will be lit on the sled that contains the failed drive.
NOTE: If you need to remove one of the four drive sleds in the upper left corner of the chassis, swing the display
assembly out of the way by gently pulling the right end of the display assembly away from the chassis.

2. Press the circular gray button on the lower left corner of the sled face.
After you press the button, the Do Not Remove LED on the face of the drive sled, a hand with a slash through it, begins to
blink as the system prepares the sled for removal. When the drive sled is safe to remove, the Do Not Remove LED turns off.
WARNING: Do not proceed until the Do Not Remove LED is off. If the LED is lit, that means that the system is
currently accessing the drives in the sled. If you remove the sled while that LED is lit, you will interrupt processes
that protect your data.

3. On the lower left corner of the drive sled face, slide the handle release tab to the left to free the sled handle.

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4. Grab the base of the handle as close to the drive sled face as possible. Pull the sled away from the chassis until you are able
to grab it with your fingertips.
WARNING: To avoid breaking the sled handle, do not pull on the tip of the handle and only pull until you are able to
grab the sled with your fingertips.

5. Pull the drive sled out of the chassis.

WARNING: As you pull the sled away from the chassis, support the back end of the sled to make sure it doesn't fall
when it clears the chassis.

Remove the failed drive

Locate the failed drive and remove it from the drive sled.
1. After you remove the drive sled from the chassis, remove the drive sled top cover to access the drives:

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 a. Open the blue sled cover latches at the back of the drive sled.
Press the ends of both latches toward the outside of the sled, then swivel the latches away from the sled to release the
cover.

b. Slide the sled cover toward the back of the sled to release the tabs from the base.

c. Lift the cover straight up to remove it from the base.

2. Locate the failed drive.
An amber LED will be lit up next to the failed drive.
3. Remove the drive from the drive sled.

Install the new drive

Install the new drive by inserting it in the drive sled.
1. Install the drive in the drive sled.
2. Install the drive sled cover.
a. Slide the cover forward to lock it onto the sled.

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 b. Swing the blue sled cover latches back into place against the drive sled and press until you feel the latches click.

Install the drive sled

Install the drive sled into the open drive sled bay it was removed from.
1. Make sure the drive sled handle is open before inserting the drive sled.
2. With two hands, slide the drive sled into the same bay you removed it from.
3. Push the drive sled handle back into the face of the sled to secure the drive sled in the bay.

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4. If you replaced one of the four drive sleds in the upper left corner of the chassis, swing the display assembly back into place
against the chassis until you feel it click into place.

Install the front bezel

Install the front bezel to protect the drive sleds and display assembly.
NOTE: It is possible that the bezel frame can hit the disk sled buttons, and de-avtivate the drive sleds when repositioning
the frame which protrudes slightly. If the disk sled buttons are hit, it can go undetected. Be very careful when repositioning
the bezel, and keep the PuTTY SSH open for a final check after the bezel is replaced and locked.
Align the front bezel with the front of the chassis, then push until you feel the bezel snap into place.

Gather logs
After you complete maintenance on a cluster, gather cluster logs.
You must collect cluster logs after all maintenance. Cluster logs provide snapshots of the cluster that you can review to make
sure that maintenance is successful.
Gather cluster logs by typing the command:
isi_gather_info

Returning a failed part to Isilon

Return the failed part to Isilon Technical Support.
1. Contact Isilon Technical Support to notify them that you are returning a failed part.
2. Package the failed part in the packaging materials provided with the replacement part.
3. Attach the return label that was included with the replacement part.
4. For the RMA number, write the support case number provided by Isilon Technical Support.
5. Ship the failed part to the address specified on the return label.

Update the install database

After all work is complete, update the install database.
1. Browse to the EMC Product Registration and Install base Maintenance service portal, at: http://emc.force.com/
createPSCcase.
2. Select the Product Registration and Install Base Maintenance option.
3. To open the form, select the IB Status Change option.
4. Complete the form with the applicable information.
5. To submit the form, click Submit.

Where to go for support

This topic contains resources for getting answers to questions about PowerScale products.

Dell Technologies support
Telephone support
● Support tab on the Dell homepage: https://www.dell.com/support/incidents-online. Once
you identify your product, the "How to Contact Us" gives you the option of email, chat, or
telephone support.
● United States: 1-800-SVC-4EMC (1-800-782-4362)
● Canada: 1-800-543-4782
● Worldwide: 1-508-497-7901

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 ● Local phone numbers for a specific country/region are available at Dell EMC Customer
Support Centers.
PowerScale OneFS ● OneFS Info Hubs: https://www.dell.com/support/article/sln318794
Documentation Info Hubs

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Notes, cautions, and warnings

NOTE: A NOTE indicates important information that helps you make better use of your product.

CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the
problem.

WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

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