Republic of the Philippines

CENTRAL LUZON STATE UNIVERSITY

Science City of Muñoz, Nueva Ecija

OFFICE OF THE UNIVERSITY PRESIDENT

OFFICE FEEDBACK REPORT

Office Rated: _____________________

Evaluation Period: _____________________

This is the summary report on the feedback given by: ____student-raters/evaluators.

Type of Services rendered within the evaluation period

Type Frequency Percent

Total

I. RESPONSIVENESS (PAGTUGON)

Frequency Ratings
RESPONSIVENESS (PAGTUGON) NI F G VG E MEAN ADJECTIVAL
1 2 3 4 5 RATING
1. The service is provided promptly/timely. 2 1 11 11 40
Mabilis ang serbisyo at nasa tamang oras.
2. The personnel show willingness to
help the client.
Nagpapakita ng kagustuhang
maglingkod ang mga kawani.
Mean Rating for Responsiveness (Pagtugon)

II. RELIABILITY (PAGIGING MAAASAHAN)

Frequency Ratings
RELIABILITY (PAGIGING MAAASAHAN) MEAN ADJECTIVAL
NI F G VG E
1 2 3 4 5 RATING
1. The service exhibits quality and high
standard.
Nagpapamalas ng kalidad at mataas
na pamantayan ang serbisyo.
2. The service meets the expectations of
the client.
Nakapaglilingkod nang ayon sa
inaasahan ng kliyente.
Mean Rating for Reliability (Pagiging Maaasahan)

III. ACCESS AND FACILITIES (PASILIDAD)

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 Frequency Ratings
ACCESS AND FACILITIES (PASILIDAD) NI F G VG E MEAN ADJECTIVAL
1 2 3 4 5 RATING
1. The facilities are clean, organized
and accessible.
Malinis maayos at madaling marating
ang pasilidad.
2. Online services are made available.
Mayroong serbisyong online.
Mean Rating for Access and Facilities (Pasilidad)

IV. COMMUNICATION (KOMUNIKASYON)

Frequency Ratings
COMMUNICATION (KOMUNIKASYON) NI F G VG E MEAN ADJECTIVAL
1 2 3 4 5 RATING
1. The instructions and information are
clear.
Malinaw ang mga tagubilin at
impormasyon.
2. The personnel explains the service
effectively.
Naipaliliwanag nang mabisa ng mga
kawani ang kanilang serbisyo.
Mean Rating for Communication (Komunikasyon)

V. COSTS (HALAGA)
Frequency Ratings
COSTS (HALAGA) NI F G VG E MEAN ADJECTIVAL
1 2 3 4 5 RATING
1. The billing process, method and
payment procedure are timely and
appropriate.
Nasa oras at angkop ang proseso ng
paniningil at metodo ng pagbabayad.
2. The cost of service is fair and
reasonable.
Angkop at makatwiran ang halaga ng
serbisyo.
Mean Rating for Costs (Halaga)

VI. INTEGRITY (INTEGRIDAD)

Frequency Ratings
INTEGRITY (INTEGRIDAD) NI F G VG E MEAN ADJECTIVAL
1 2 3 4 5 RATING
The employees demonstrate honesty,
justice, fairness and trustworthiness.
Matapat, makatarungan,
mapagkakatiwalaan at tapat ang mga
kawani.
Mean Rating for Integrity (Integridad)
VII. ASSURANCE (KASIGURUHAN)
Frequency Ratings
ASSURANCE (KASIGURUHAN) NI F G VG E MEAN ADJECTIVAL
1 2 3 4 5 RATING
The frontline staff are knowledgeable,
helpful, courteous and understand client
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 needs.
Maalam, matulungin, magalang at
maunawain sa mga pangangailangan
ng kliyente ang mga pangunang
empleyado.
Mean Rating for Assurance (Kasiguraduhan)

VIII. OUTCOME (RESULTA)

Frequency Ratings
OUTCOME (RESULTA) NI F G VG E MEAN ADJECTIVAL
1 2 3 4 5 RATING
The desired service is achieved.
Naabot ang ninanais na serbisyo.
Mean Rating for Outcome (Resulta)

Rater’s comments/ Suggestions

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OFFICE FEEDBACK RATING

Category Category Adjectival

Mean Rating

I. RESPONSIVENESS (PAGTUGON)
II. RELIABILITY (PAGIGING MAAASAHAN)

III. ACCESS AND FACILITIES (PASILIDAD)

IV. COMMUNICATION (KOMUNIKASYON)

V. COSTS (HALAGA)

VI. INTEGRITY (INTEGRIDAD)

VII. ASSURANCE (KASIGURUHAN)
VIII. OUTCOME (RESULTA)

TOTAL CATEGORY MEAN

ADJECTIVAL RATING

Rating Scale:
4.21 - 5.00 - Excellent
3.41 - 4.20 - Very Good
2.61 - 3.40 - Good
1.81 - 2.60 - Fair
1.00 – 1.80 - Needs Improvement

Discussion Results

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Conclusion
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Action taken on comments/suggestions (where applicable)

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Prepared by: (Unit Head) Attested: Program (VP)

Reviewed by: (Dean/Director) (President)

OUP.XXX.YYY.F.017 (Revision No. 1; November 8, 2021)