CQHRM - Case Study 02 [Sustainability Focus [CQHRM-S14]]

Chartered Institute of Personnel Management Sri Lanka (Inc.)

Chartered Qualification in Human Resource Management

Competency Batch Level

Sustainability Focus CQHRM ONL-63 & 314 CQHRM

CQHRM - Case Study 02 [Sustainability Focus [CQHRM-

Subject
S14-S15]]
Assessment mode Case Study 02
Handing over date 21st January 2023
Submission Date 15th March 2023
Word Count 2500 words

Diversity and Inclusivity – Case Study 02

Sunshine Bank PLC

The Organization
Sunshine bank PLC is a well-reputed leading private bank in Sri Lanka which operates more
than 150 branches all over the country. It has a well-organized Human Resource Department,
including a separate training and development division. The company is endowed with a
separate motto for the HR Department: "Empowering the people through equity and equality".
The company has been awarded multiple times for its best HR practices.

Matara Branch
Mrs Perera is the Manager of the Matara Branch, and she was appointed to this post three
months before. She has worked as the Assistant Manager of the Ja-Ela Branch for the last five
years. As a result of her promotion, she was recently transferred to the Marata branch.

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Nevertheless, she is severely stressed now since her hometown is in Ja Ela, and she has been
detached from her family members.
Incident
Seven banking assistants work in the branch's front office, including four ladies and three gents.
All the ladies have been married and are blessed with babies. They all reside at their homes
situated within 8 kilometres of the branch. Since they have worked for the organization for
more than 5 years, they could be transferred to the closest branch of their houses during the last
year. The three gentlemen are very young and started their career in this Bank from this branch
last year as their first appointment. All of them are very young and not married. All the gents
have been accommodated within the branch premises since their hometowns are at
Anuradhapura, Polonnaruwa and Trincomalee.
At one particular weekend, all of them have requested personal leave for the following
immediate Monday since the next immediate Tuesday is a public holiday. Then, they all can
get leave for four consecutive days. The Manager can grant the maximum number of leave for
four members, and three of them should work by maintaining the minimum staff requirements
for a day. Mrs Perera asked all these seven workers to deliberate and devise a feasible solution.
All the attempts they got for the discussions failed, and the problem ultimately came to the
Manager's determination.

Ladies' Arguments:
Ladies argued that they needed the leave due to the following reasons.
- They are ladies and deserve a priority
- They are married and need to look into domestic chores
- They are mature and need to give priority to the seniority
- They have worked in other places during the last 5 years and have already sacrificed a
lot

Gents' Arguments:
Gents argued that they needed the leave due to the following reasons.
- Their hometowns are far from the branch, and they can not go home during weekends
as two days should be allocated for travelling to go and come back. They have not gone
home during the last four months.
- They argued that all the other ladies go home every day since their homes are close.
- They wanted to see their parents and girlfriends since they had not met in the last four
months.
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CQHRM - Case Study 02 [Sustainability Focus [CQHRM-S14]]

- Since all of them are in the same position, even if having different years of experience,
a priority cannot be assigned to the seniority.

Manager's Decision:
After considering all the above arguments, finally, Mrs Perera decided to grant leave for all the
ladies and instructed the gents to be there in the branch. She said that she was also not available
on the same date and going home to be with her family members. She said the following points.
- Ladies should be given a priority since they have more family commitments.
- Seniority should be considered; even one day, seniority is important.
- Gents are too young and need to sacrifice more.
- Gents are not married and have no family commitments.
- She said a statement like this "What the purpose of giving leave to them, they are young
guys know."

Finally, the gents had to be there in the branch. Later, they raised their voice by saying this was
unfair and complained to the HR Department. That created a very unwelcome situation in the
branch and questions about their best HR practices. You are the external HR consultant of this
organization.

Question
The company has requested you provide a comprehensive report on this scenario. You are
required to focus on the following but not be limited to:
- Address the theories of diversity and inclusivity by focusing on gender, age, etc.
- Evaluate the given arguments of the ladies and gents in this Bank by incorporating your
opinions
- Critically evaluate the Manager's decision by addressing the pros and cons
- Role of the T and D division and HR Department of this organization in this regard
- All the other related points which are necessary for this comprehensive report
(20 marks for each = 100 marks)

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Guidelines for the Case study /assignment

All students are required to upload the finalized assignments/case study as per the guidelines
given below:
 Do this as an individual assignment in the form of a soft copy.
 Font Size should be 12 (Times New Roman and Lind Space should be 1.5)
 Margins - Left 1.5' Right 1' Top and Bottom 1'
 Your assignment/case study must be converted to PDF before uploading it. We do not
accept any other file formats.
 The maximum size of the assignment/case study should be less than 1 MB.
 You can make assumptions to fill the gap in any required information.
 You are also required to search for additional information as needed.
 Keep a copy of the assignment with you.
 Indicate the Index Number clearly on the cover page.
 Prepare the cover page by using the model cover page issued by CIPM. A soft copy of
the cover page could be downloaded from the CIPM LMS platform.
 Entirely refer to the source (s) of all material, even if you have re-expressed the ideas,
facts, or descriptions; acknowledge all direct quotations, and not submit work that has
been researched and written by another person.
 References - A list of sources referred according to the APA system of referencing
 Maintain a very high standard of the assignment.
 Marks will be capped for the late submissions.
 Marks allocation for each question/case study is indicated against the question/ case
study.
 Rename your case study/assignment by entering your index number.

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