889-35-01-00 40266 0 C 001 09 S 66 002

CARMEN A L I C I A QUINTERO
4 0 5 P I N E CONE C I R
HAUGHTON LA 71037-9510

Your account statement Contact us

(844) 4TRUIST or
For 08/16/2023 Truist.com (844) 487-8478

If you are traveling outside of the USA and have concerns about accessing your account while you are traveling, please contact your
Branch Banker or call us at 844-4TRUIST.

ESSENTIAL CHECKING 1000297679101

Account summary
Your previous balance as of 07/17/2023 $82.44
Checks - 0.00
Other withdrawals, debits and service charges - 979.44
Deposits, credits and interest + 897.00
Your new balance as of 08/16/2023 = $0.00

Other withdrawals, debits and service charges

DATE DESCR IPTIO N AM OUN T($ )
07/18 DEBIT CARD PURCHASE INV JESUS REY DE L 07-16 CCS NOROESTE 1418 4.16
07/18 DEBIT CARD PURCHASE FACEBK E6BWZRX8D2 07-17 fb.me/ads 1418 1.02
07/18 DEBIT CARD PURCHASE SUPER POLLITO EXPR 07-17 CCS NOROESTE 1418 20.41
07/18 DEBIT CARD PURCHASE COMPLEJO FERIAL VA 07-17 MARACAIBO 1418 3.99
07/18 DEBIT CARD PURCHASE COMPLEJO FERIAL VA 07-17 MARACAIBO 1418 7.86
07/18 DEBIT CARD PURCHASE SUPER FRUTY, C.A. 07-17 MARACAIBO 1418 3.56
07/18 DEBIT CARD PURCHASE FARMACIA VALENTINA 07-17 ZULIA 1418 5.89
07/18 DEBIT CARD PURCHASE LA ESTACION AYD CA 07-17 MARACAIBO 1418 4.58
07/18 ZELLE PAYMENT TO Linette Parra PAYMENT ID BBT184848767 10.00
07/18 INT'L SERVICE ASSESSMENT FEE FACEBK E6BWZRX8D2 07-17 fb.me/ads 1418 0.03
07/18 INT'L SERVICE ASSESSMENT FEE SUPER FRUTY, C.A. 07-17 MARACAIBO 1418 0.11
07/18 INT'L SERVICE ASSESSMENT FEE COMPLEJO FERIAL VA 07-17 MARACAIBO 1418 0.12
07/18 INT'L SERVICE ASSESSMENT FEE INV JESUS REY DE L 07-16 CCS NOROESTE 1418 0.12
07/18 INT'L SERVICE ASSESSMENT FEE LA ESTACION AYD CA 07-17 MARACAIBO 1418 0.14
07/18 INT'L SERVICE ASSESSMENT FEE FARMACIA VALENTINA 07-17 ZULIA 1418 0.18
07/18 INT'L SERVICE ASSESSMENT FEE COMPLEJO FERIAL VA 07-17 MARACAIBO 1418 0.24
07/18 INT'L SERVICE ASSESSMENT FEE SUPER POLLITO EXPR 07-17 CCS NOROESTE 1418 0.61
07/19 DEBIT CARD PURCHASE BODEGON DON GOLLO 07-17 CCS NOROESTE 1418 3.06
07/19 DEBIT CARD PURCHASE ESTILOTEL C A 07-18 CCS NOROESTE 1418 6.38
07/19 INT'L SERVICE ASSESSMENT FEE BODEGON DON GOLLO 07-17 CCS NOROESTE 1418 0.09
07/19 INT'L SERVICE ASSESSMENT FEE ESTILOTEL C A 07-18 CCS NOROESTE 1418 0.19
07/20 DEBIT CARD PURCHASE INV JESUS REY DE L 07-18 CCS NOROESTE 1418 4.10
07/20 DEBIT CARD PURCHASE VIVERES DE CANDIDO 07-19 ZULIA 1418 1.15
07/20 INT'L SERVICE ASSESSMENT FEE VIVERES DE CANDIDO 07-19 ZULIA 1418 0.03
07/20 INT'L SERVICE ASSESSMENT FEE INV JESUS REY DE L 07-18 CCS NOROESTE 1418 0.12
07/24 DEBIT CARD PURCHASE INV JESUS REY DE L 07-22 CCS NOROESTE 1418 3.11
07/24 DEBIT CARD PURCHASE COMPLEJO FERIAL VA 07-22 MARACAIBO 1418 3.10
continued

0083292
 ESSENTIAL CHECKING 1000297679101 (continued)
DATE DESCR IPTIO N AM OUN T($ )
07/24 DEBIT CARD PURCHASE SUPER POLLITO EXPR 07-22 CCS NOROESTE 1418 5.78
07/24 ZELLE PAYMENT TO Celenys Martinez PAYMENT ID BBT185584769 10.00
07/24 ZELLE PAYMENT TO Yelitza PAYMENT ID BBT185599534 50.00
07/24 INT'L SERVICE ASSESSMENT FEE COMPLEJO FERIAL VA 07-22 MARACAIBO 1418 0.09
07/24 INT'L SERVICE ASSESSMENT FEE SUPER POLLITO EXPR 07-22 CCS NOROESTE 1418 0.17
07/24 INT'L SERVICE ASSESSMENT FEE INV JESUS REY DE L 07-22 CCS NOROESTE 1418 0.09
07/25 DEBIT CARD PURCHASE EL BODEGON DE JORG 07-22 MARACAIBO 1418 9.31
07/25 DEBIT CARD PURCHASE DIST Y COMER VALER 07-24 MARACAIBO 1418 3.46
07/25 DEBIT CARD PURCHASE DIST Y COMER VALER 07-24 MARACAIBO 1418 1.96
07/25 DEBIT CARD PURCHASE MFTECH, ZINLI.COM 07-24 PANAMA 1418 10.35
07/25 INT'L SERVICE ASSESSMENT FEE DIST Y COMER VALER 07-24 MARACAIBO 1418 0.06
07/25 INT'L SERVICE ASSESSMENT FEE DIST Y COMER VALER 07-24 MARACAIBO 1418 0.10
07/25 INT'L SERVICE ASSESSMENT FEE EL BODEGON DE JORG 07-22 MARACAIBO 1418 0.28
07/25 INT'L SERVICE ASSESSMENT FEE MFTECH, ZINLI.COM 07-24 PANAMA 1418 0.31
07/26 DEBIT CARD PURCHASE SUPER MARKET FIORE 07-24 CCS NOROESTE 1418 1.99
07/26 DEBIT CARD PURCHASE LA ESTACION AYD CA 07-25 MARACAIBO 1418 0.34
07/26 DEBIT CARD PURCHASE MAYOR Y DETAL EL E 07-25 ZULIA 1418 28.58
07/26 DEBIT CARD PURCHASE MAYOR Y DETAL EL E 07-25 ZULIA 1418 1.42
07/26 INT'L SERVICE ASSESSMENT FEE LA ESTACION AYD CA 07-25 MARACAIBO 1418 0.01
07/26 INT'L SERVICE ASSESSMENT FEE MAYOR Y DETAL EL E 07-25 ZULIA 1418 0.04
07/26 INT'L SERVICE ASSESSMENT FEE SUPER MARKET FIORE 07-24 CCS NOROESTE 1418 0.06
07/26 INT'L SERVICE ASSESSMENT FEE MAYOR Y DETAL EL E 07-25 ZULIA 1418 0.86
07/27 DEBIT CARD PURCHASE SUPER MARKET FIORE 07-25 MARACAIBO 1418 9.93
07/27 DEBIT CARD PURCHASE SUPER MARKET FIORE 07-25 CCS NOROESTE 1418 4.48
07/27 INT'L SERVICE ASSESSMENT FEE SUPER MARKET FIORE 07-25 CCS NOROESTE 1418 0.13
07/27 INT'L SERVICE ASSESSMENT FEE SUPER MARKET FIORE 07-25 MARACAIBO 1418 0.30
07/28 ZELLE PAYMENT TO Cj PAYMENT ID BBT186306612 20.00
07/31 DEBIT CARD PURCHASE INV JESUS REY DE L 07-28 CCS NOROESTE 1418 4.93
07/31 INT'L SERVICE ASSESSMENT FEE INV JESUS REY DE L 07-28 CCS NOROESTE 1418 0.15
07/31 ZELLE PAYMENT TO Milagros PAYMENT ID BBT186630156 10.00
07/31 ZELLE PAYMENT TO Adriana Ruiz PAYMENT ID BBT186655440 30.00
07/31 ZELLE PAYMENT TO Sharon PAYMENT ID BBT186656168 30.00
07/31 ZELLE PAYMENT TO Daniel PAYMENT ID BBT186698819 30.00
08/01 DEBIT CARD PURCHASE INVERSIONES JJB C. 07-31 MARACAIBO 1418 1.09
08/01 DEBIT CARD PURCHASE SUPERMARKET FIOREL 07-31 MARACAIBO 1418 5.76
08/01 INT'L SERVICE ASSESSMENT FEE INVERSIONES JJB C. 07-31 MARACAIBO 1418 0.03
08/01 INT'L SERVICE ASSESSMENT FEE SUPERMARKET FIOREL 07-31 MARACAIBO 1418 0.17
08/01 ZELLE PAYMENT TO Maritza PAYMENT ID BBT186891725 9.00
08/01 ZELLE PAYMENT TO Gentesagrada PAYMENT ID BBT186905354 15.00
08/01 ZELLE PAYMENT TO Fiorella La Rotaria PAYMENT ID BBT186945259 17.37
08/02 DEBIT CARD PURCHASE DIST Y COMER VALER 08-01 MARACAIBO 1418 2.68
08/02 DEBIT CARD PURCHASE YUMMY RIDES 08-02 HTTPSWWW.YUMM CA 1418 2.02
08/02 INT'L SERVICE ASSESSMENT FEE DIST Y COMER VALER 08-01 MARACAIBO 1418 0.08
08/03 DEBIT CARD PURCHASE MAYOR Y DETAL EL E 08-01 MARACAIBO 1418 8.71
08/03 DEBIT CARD PURCHASE FARMACIA VALENTINA 08-02 ZULIA 1418 1.49
08/03 DEBIT CARD PURCHASE LA ESTACION AYD CA 08-02 MARACAIBO 1418 0.34
08/03 INT'L SERVICE ASSESSMENT FEE LA ESTACION AYD CA 08-02 MARACAIBO 1418 0.01
08/03 INT'L SERVICE ASSESSMENT FEE FARMACIA VALENTINA 08-02 ZULIA 1418 0.04
08/03 INT'L SERVICE ASSESSMENT FEE MAYOR Y DETAL EL E 08-01 MARACAIBO 1418 0.26
08/04 DEBIT CARD PURCHASE INV JESUS REY DE L 08-02 CCS NOROESTE 1418 4.01
08/04 DEBIT CARD PURCHASE RESTAURANT YANGTSE 08-03 CCS NOROESTE 1418 11.99
08/04 DEBIT CARD PURCHASE SUPER POLLITO EXPR 08-03 CCS NOROESTE 1418 1.92
08/04 INT'L SERVICE ASSESSMENT FEE SUPER POLLITO EXPR 08-03 CCS NOROESTE 1418 0.06
08/04 INT'L SERVICE ASSESSMENT FEE INV JESUS REY DE L 08-02 CCS NOROESTE 1418 0.12
08/04 INT'L SERVICE ASSESSMENT FEE RESTAURANT YANGTSE 08-03 CCS NOROESTE 1418 0.36
08/07 DEBIT CARD PURCHASE EL BODEGON DE JORG 08-03 MARACAIBO 1418 2.91
08/07 DEBIT CARD PURCHASE EL BODEGON DE JORG 08-03 MARACAIBO 1418 4.01
08/07 DEBIT CARD PURCHASE SUPER TIENDA DE LA 08-04 MARACAIBO 1418 4.20
08/07 DEBIT CARD PURCHASE LA ESTACION AYD CA 08-05 MARACAIBO 1418 0.32
08/07 DEBIT CARD PURCHASE BODEGON DON GOLLO 08-06 CCS NOROESTE 1418 3.40
08/07 INT'L SERVICE ASSESSMENT FEE LA ESTACION AYD CA 08-05 MARACAIBO 1418 0.01
08/07 INT'L SERVICE ASSESSMENT FEE EL BODEGON DE JORG 08-03 MARACAIBO 1418 0.09
continued
 ESSENTIAL CHECKING 1000297679101 (continued)
DATE DESCR IPTIO N AM OUN T($ )
08/07 INT'L SERVICE ASSESSMENT FEE EL BODEGON DE JORG 08-03 MARACAIBO 1418 0.12
08/07 INT'L SERVICE ASSESSMENT FEE SUPER TIENDA DE LA 08-04 MARACAIBO 1418 0.13
08/07 INT'L SERVICE ASSESSMENT FEE BODEGON DON GOLLO 08-06 CCS NOROESTE 1418 0.10
08/07 ZELLE PAYMENT TO Noraima PAYMENT ID BBT187824644 10.00
08/08 DEBIT CARD PURCHASE EL BODEGON DE JORG 08-05 MARACAIBO 1418 9.69
08/08 DEBIT CARD PURCHASE DIST Y COMER VALER 08-07 MARACAIBO 1418 0.72
08/08 DEBIT CARD PURCHASE DIST Y COMER VALER 08-07 MARACAIBO 1418 1.35
08/08 DEBIT CARD PURCHASE MAYOR Y DETAL EL E 08-07 ZULIA 1418 6.30
08/08 INT'L SERVICE ASSESSMENT FEE DIST Y COMER VALER 08-07 MARACAIBO 1418 0.02
08/08 INT'L SERVICE ASSESSMENT FEE DIST Y COMER VALER 08-07 MARACAIBO 1418 0.04
08/08 INT'L SERVICE ASSESSMENT FEE MAYOR Y DETAL EL E 08-07 ZULIA 1418 0.19
08/08 INT'L SERVICE ASSESSMENT FEE EL BODEGON DE JORG 08-05 MARACAIBO 1418 0.29
08/09 DEBIT CARD PURCHASE SUPER MARKET FIORE 08-07 CCS NOROESTE 1418 4.89
08/09 DEBIT CARD PURCHASE INVERSIONES JJB C. 08-08 MARACAIBO 1418 2.20
08/09 DEBIT CARD PURCHASE SUPER FRUTY, C.A. 08-08 MARACAIBO 1418 2.72
08/09 INT'L SERVICE ASSESSMENT FEE INVERSIONES JJB C. 08-08 MARACAIBO 1418 0.07
08/09 INT'L SERVICE ASSESSMENT FEE SUPER FRUTY, C.A. 08-08 MARACAIBO 1418 0.08
08/09 INT'L SERVICE ASSESSMENT FEE SUPER MARKET FIORE 08-07 CCS NOROESTE 1418 0.15
08/10 DEBIT CARD PURCHASE SUPER MARKET FIORE 08-08 CCS NOROESTE 1418 2.10
08/10 ZELLE PAYMENT TO Jesus PAYMENT ID BBT188172618 35.00
08/10 ZELLE PAYMENT TO Netuno PAYMENT ID BBT188174416 33.99
08/10 INT'L SERVICE ASSESSMENT FEE SUPER MARKET FIORE 08-08 CCS NOROESTE 1418 0.06
08/10 ZELLE PAYMENT TO Jesus PAYMENT ID BBT188236983 15.00
08/10 ZELLE PAYMENT TO Juan Martinez PAYMENT ID BBT188257489 20.00
08/10 ZELLE PAYMENT TO Physical PAYMENT ID BBT188258561 35.00
08/10 ZELLE PAYMENT TO Linette Parra PAYMENT ID BBT188292192 20.00
08/10 ZELLE PAYMENT TO Roberto PAYMENT ID BBT188292129 30.00
08/11 DEBIT CARD PURCHASE MFTECH, ZINLI.COM 08-09 PANAMA 1418 17.08
08/11 DEBIT CARD PURCHASE YUMMY RIDES 08-11 HTTPSWWW.YUMM CA 1418 3.56
08/11 INT'L SERVICE ASSESSMENT FEE MFTECH, ZINLI.COM 08-09 PANAMA 1418 0.51
08/11 ZELLE PAYMENT TO Pizza PAYMENT ID BBT188390671 10.00
08/11 ZELLE PAYMENT TO Venus Tires PAYMENT ID BBT188398304 100.00
08/14 DEBIT CARD PURCHASE EL BODEGON DE JORG 08-10 MARACAIBO 1418 2.44
08/14 DEBIT CARD PURCHASE INV JESUS REY DE L 08-10 CCS NOROESTE 1418 4.83
08/14 DEBIT CARD PURCHASE BODEGON DON GOLLO 08-10 CCS NOROESTE 1418 8.71
08/14 DEBIT CARD PURCHASE SUPER MARKET FIORE 08-11 ZULIA 1418 3.84
08/14 DEBIT CARD PURCHASE MAYOR Y DETAL EL E 08-11 ZULIA 1418 2.00
08/14 DEBIT CARD PURCHASE BODEGON DON GOLLO 08-11 CCS NOROESTE 1418 6.49
08/14 DEBIT CARD PURCHASE OPERADORA ELEVEN 1 08-11 MARACAIBO 1418 3.59
08/14 DEBIT CARD RECURRING PYMT GOOGLE *Google Sto 08-13 g.co/helppay# CA 1418 1.99
08/14 DEBIT CARD PURCHASE DIST Y COMER VALER 08-12 MARACAIBO 1418 1.57
08/14 INT'L SERVICE ASSESSMENT FEE DIST Y COMER VALER 08-12 MARACAIBO 1418 0.05
08/14 INT'L SERVICE ASSESSMENT FEE MAYOR Y DETAL EL E 08-11 ZULIA 1418 0.06
08/14 INT'L SERVICE ASSESSMENT FEE EL BODEGON DE JORG 08-10 MARACAIBO 1418 0.07
08/14 INT'L SERVICE ASSESSMENT FEE OPERADORA ELEVEN 1 08-11 MARACAIBO 1418 0.11
08/14 INT'L SERVICE ASSESSMENT FEE SUPER MARKET FIORE 08-11 ZULIA 1418 0.12
08/14 INT'L SERVICE ASSESSMENT FEE INV JESUS REY DE L 08-10 CCS NOROESTE 1418 0.14
08/14 INT'L SERVICE ASSESSMENT FEE BODEGON DON GOLLO 08-11 CCS NOROESTE 1418 0.19
08/14 INT'L SERVICE ASSESSMENT FEE BODEGON DON GOLLO 08-10 CCS NOROESTE 1418 0.26
08/14 ZELLE PAYMENT TO Nery PAYMENT ID BBT188790759 50.00
08/15 DEBIT CARD PURCHASE SUPERMARKET Y REST 08-14 ZULIA 1418 19.07
08/15 INT'L SERVICE ASSESSMENT FEE SUPERMARKET Y REST 08-14 ZULIA 1418 0.57
08/15 ZELLE PAYMENT TO Juan Martinez PAYMENT ID BBT188977815 15.00
08/16 ZELLE PAYMENT TO Ysol PAYMENT ID BBT189090192 30.00
08/16 ZELLE PAYMENT TO Ysol PAYMENT ID BBT189133371 20.00
Total other withdrawals, debits and service charges = $979.44

0083293
 ESSENTIAL CHECKING 1000297679101 (continued)
Overdraft and Returned Item Fees
TO TAL THIS STATEMENT PER IO D($ ) TO TAL YEAR-TO -D ATE ($ )
Total Overdraft Fees* 0.00 36.00
Total Returned Item Fees 0.00 0.00
Refunds for Overdraft/Returned Item Fees 0.00 0.00
*Total Overdraft Fees include Overdraft Fees and Negative Account Balance Fees.

Deposits, credits and interest

DATE DESCR IPTIO N AM OUN T($ )
07/24 ZELLE PAYMENT FROM CLARA SUAREZ PAYMENT ID BACkjgve7cxg 10.00
07/24 ZELLE PAYMENT FROM HENRY QUINTERO SUAREZ PAYMENT ID BACqqnl4ywwt 20.00
07/24 ZELLE PAYMENT FROM JESUS ACEVEDO VALBUENA PAYMENT ID BACeqih1r0d7 50.00
07/24 ZELLE PAYMENT FROM HENRY QUINTERO SUAREZ PAYMENT ID BACat7j5sb4f 60.00
07/28 ZELLE PAYMENT FROM HENRY QUINTERO SUAREZ PAYMENT ID BACbe985zoi9 30.00
07/31 ZELLE PAYMENT FROM JESUS ACEVEDO VALBUENA PAYMENT ID BACerior9ben 40.00
07/31 ZELLE PAYMENT FROM HENRY QUINTERO SUAREZ PAYMENT ID BACabi27n25d 130.00
08/01 ZELLE PAYMENT FROM HENRY QUINTERO SUAREZ PAYMENT ID WFCT0RG5T5G6 15.00
08/03 ZELLE PAYMENT FROM HENRY QUINTERO SUAREZ PAYMENT ID BACcv7zqk9ry 12.00
08/07 ZELLE PAYMENT FROM CLARA SUAREZ PAYMENT ID BACrm1hvdlgg 10.00
08/07 ZELLE PAYMENT FROM HENRY QUINTERO SUAREZ PAYMENT ID WFCT0RGM9FYD 30.00
08/09 ZELLE PAYMENT FROM HENRY QUINTERO SUAREZ PAYMENT ID WFCT0RGSB3K3 125.00
08/10 ZELLE PAYMENT FROM HENRY QUINTERO SUAREZ PAYMENT ID WFCT0RGTQ2LF 120.00
08/11 ZELLE PAYMENT FROM HENRY QUINTERO SUAREZ PAYMENT ID WFCT0RGVSS7L 10.00
08/11 ZELLE PAYMENT FROM YEISON JESUS GUEDEZ CARRILLO PAYMENT ID BACbj0dx9c55 100.00
08/14 ZELLE PAYMENT FROM HENRY QUINTERO SUAREZ PAYMENT ID BACjkdycv9av 20.00
08/14 ZELLE PAYMENT FROM HENRY QUINTERO SUAREZ PAYMENT ID WFCT0RH4RQ26 65.00
08/16 ZELLE PAYMENT FROM HENRY QUINTERO SUAREZ PAYMENT ID BACex7lwi2tu 20.00
08/16 ZELLE PAYMENT FROM ANDREINA PULGAR PAYMENT ID TDP0HX8N82L3 30.00
Total deposits, credits and interest = $897.00
x

Pricing Change Notification

The Personal Deposit Accounts Fee Schedule was updated on July 24, 2023 to reflect changes to Truist s fees.

Effective July 24th, Truist will no longer charge a fee for Returned Deposited Items/Cashed Items and Returned Mail.

Also, Truist will no longer charge the Collection fees noted below. Domestic, Foreign and Intermediary Paying Bank fees may apply.

Fee Type Fee Charged Effective July 24th Fee Structure Prior to July 24th

Returned Deposited Item and Returned No Charge Domestic Items $12 per item
Cashed Item International Item $30.00 per item plus
Foreign Bank Fees
Returned Mail (Undeliverable Mail) No Charge $5 per occurrence
Domestic Collections - Returned Item No Truist Fee; Domestic/ Intermediary $22.00 per item plus $25.00 courier fee
(Domestic Collections) Paying Bank Fees only¹

Domestic Collections - Outgoing No Truist Fee; Domestic/ Intermediary $25

Collections Paying Bank Fees only¹

Domestic Collections - Check Collection No Truist Fee; Domestic/ Intermediary $25

Paying Bank Fees only¹

International Collections - Foreign Check No Truist Fee; Foreign/ Intermediary $30.00 per item plus Foreign Bank Fees
Returned Item Paying Bank Fees only¹
¹Domestic and International Collections: The net amount paid to you or Credited to your account may be less than the face value of the item, due to fees being charged by
the domestic or foreign paying bank and intermediary banks. Fees may vary.
 x

The most current version of the Personal Deposit Accounts Fee Schedule can be obtained at any Truist branch or online at
www.truist.com/personaldepositsfeeschedule. If you have any questions about this change, contact your local Truist branch, your
relationship manager, or call 844-4TRUIST (844-487-8478).

0083294
 Questions, comments or errors?
For general questions/comments or to report errors about your statement or
account, please call us at 1-844-4TRUIST (1-844-487-8478) 24 hours a day, 7 days
a week. Truist Contact Center teammates are available to assist you from 8am
8pm EST Monday-Friday and 8am 5pm EST on Saturday. You may also contact
your local Truist branch. To locate a Truist branch in your area, please visit
Truist.com.
Electronic fund transfers (For Consumer Accounts Only. Commercial Accounts
refer to the Commercial Bank Services Agreement.)
Services such as Bill Payments and Zelle® are subject to the terms and conditions
governing those services, which may not provide an error resolution process in all
cases. Please refer to the terms and conditions for those services.
In case of errors or questions about your electronic fund transfers, if you think your
statement or receipt is wrong or if you need more information about a transfer on
the statement or receipt, IMMEDIATELY call 1-844-487-8478 or write to:
Fraud Management
P.O. Box 1014
Charlotte, NC 28201
Tell us as soon as you can, if you think your statement or receipt is wrong, or if you
need more information about a transfer listed on the statement or receipt. We
must hear from you no later than sixty (60) days after we sent the FIRST statement
on which the problem or error appeared.
• Tell us your name and deposit account number (if any)
• Describe the error or transfer you are unsure of, and explain as clearly as you can
why you believe it is an error or why you need more information
• Tell us the dollar amount of the suspected error
If you tell us orally, we may require that you also send us your complaint or
question in writing within ten (10) business days. We will tell you the results of our
investigation within ten (10) business days after we hear from you, and we will
correct any error promptly. If we need more time, however, we may take up to
forty-five (45) days to investigate your complaint or questions for ATM
transactions made within the United States and up to ninety (90) days for new
accounts, foreign initiated transactions and point-of-sale transactions. If we decide
to do this, we will re-credit your account within ten (10) business days for the
amount you think is in error, minus a maximum of $50. If we ask you to put your
complaint in writing, and we do not receive it within ten (10) business days, we may
not re-credit your account and you will not have use of the money during the time
it takes us to complete our investigation.
Tell us AT ONCE if you believe your access device has been lost or stolen, or
someone may have electronically transferred money from your account without
your permission, or someone has used information from a check to conduct an
unauthorized electronic fund transfer. If you tell us within two (2) business days
after you learn of the loss or theft of your access device or the unauthorized
transaction, you can lose no more than $50 if someone makes electronic transfers
without your permission.
If you do NOT tell us within two (2) business days after you learn of the loss or theft
of your access device or the unauthorized transaction, and we can prove we could
How to Reconcile Your Account
1. List the new balance of your account from your latest statement here:
2. Record any outstanding debits (checks, check card purchases, ATM
withdrawals, electronic transactions, etc.) in section A. Record the
transaction date, the check number or type of debit and the debit amount.
Add up all of the debits, and enter the sum here:
3. Subtract the amount in Line 2 above from the amount in Line 1 above and
enter the total here:
4. Record any outstanding credits in section B. Record the transaction date,
credit type and the credit amount. Add up all of the credits and enter the
sum here:
5. Add the amount in Line 4 to the amount in Line 3 to find your balance. Enter
the sum here. This amount should match the balance in your register.
For more information, please contact your local Truist branch, visit Truist.com or contact us at 1-844-4TRUIST (1-844-487-8478). MEMBER FDIC
0083294
have stopped someone from making electronic transfers without your permission if
you had told us, you could lose as much as $500. Also, if your periodic statement
shows transfers you did not make, tell us at once. If you do not tell us within sixty (60)
days after the statement was mailed to you, you may not get back any money you lost
after sixty (60) days if we can prove we could have stopped someone from taking the
money if you had told us in time.
Important information about your Truist Ready Now Credit Line Account
Once advances are made from your Truist Ready Now Credit Line Account, an
INTEREST CHARGE will automatically be imposed on the account's outstanding
“Average daily balance.” The INTEREST CHARGE is calculated by applying the “Daily
periodic rate” to the ‘Average daily balance” of your account (including current
transactions) and multiplying this figure by the number of days in the billing cycle. To
get the “Average daily balance,” we take the beginning account balance each day, add
any new advances or debits, and subtract any payments or credits and the last unpaid
INTEREST CHARGE. This gives us the daily balance. Then we add all of the daily
balances for the billing cycle and divide the total by the number of days in the billing
cycle. This gives us the ‘Average daily balance.”
Billing Rights Summary
In case of errors or questions about your Truist Ready Now Credit Line statement
If you think your statement is incorrect, or if you need more information about a Truist
Ready Now Credit Line transaction on your statement, please call 1-844-4TRUIST or
visit your local Truist branch. To dispute a payment, please write to us on a separate
sheet of paper at the following address:
Card and Direct to Consumer Lending
PO Box 200
Wilson NC 27894-0200
We must hear from you no later than sixty (60) days after we sent you the FIRST
statement on which the error or problem appeared. You may telephone us, but doing
so will not preserve your rights. In your letter, please provide the following
information:
• Your name and account number
• Describe the error or transfer you are unsure about, and explain in detail why you
believe this is an error or why you need more information
• The dollar amount of the suspected error
During our investigation process, you are not responsible for paying any amount in
question; you are, however, obligated to pay the items on your statement that are not
in question. While we investigate your question, we cannot report you as delinquent
or take any action to collect the amount in question.
Mail-in deposits
If you wish to mail a deposit, please send a deposit ticket and check to your local Truist
branch. Visit Truist.com to locate the Truist branch closest to you. Please do not send
cash.
Change of address
If you need to change your address, please visit your local Truist branch or call Truist
Contact Center at 1-844-4TRUIST (1-844-487-8478).
Outstanding Checks and Other Debits (Section A)
Date/Check # Amount Date/Check # Amount
Outstanding Deposits and Other Credits (Section B)
Date/Type Amount Date/Type Amount