By ELV

Nail shape
Colour

Decoration
Manicure
Nail care tools
Manicure set
1. Cleaning
2. Removing varnish
3. Filing the nails
4. Cuticle massage cream
5. Cuticle massage
6. Manicure bowl
7. Cuticle remover cream
8. Cuticle knife
9. Hoofstick
10. Cuticle nippers
11. Manicure bowl (2)
12. Arm massage
13. Nail buffing
14. Basecoat
15. Colour
16. Topcoat
COMMUNICATION WITH A
CUSTOMER 1
STUDY THE EVERYDAY PHRASES: ASKING FOR PERMISSION
Could I …?
GREETINGS Do you mind if I …?
Good morning. Good afternoon. ANSWERING POSITIVELY
How can I help you? Yes, sure.
APOLOGIZING Yes, that's fine.
I'm sorry for it. I'm really sorry. ANSWERING NEGATIVELY
GIVING OPINIONS Sorry, but … I'm afraid that's not
It seems to me that … I think that… possible.
AGREEING GIVING ADVICE
Yes, I agree. Absolutely. I think you should …
That's right. You're right. What about doing sth? / How about
DISAGREEING doing sth?
Yes / True, but … THANKING
I'm not sure about that. Thanks a lot.
MAKING REQUESTS Thank you very much.
Could you …? REPLYING FOR THANKS
Do you think you could …? You're welcome.
MAKING SUGGESTIONS ASKING FOR REPETITION
Would you like …? Pardon? Sorry?
I'll do it for you. Can you say it again, please?
PHRASES IN USE 1

1 Speaking (pair work)

Use the correct phrase in the situation
a) How will you greet your customer at 10 a. m.?
b) How will you greet your customer at about 3 o’clock in the afternoon?
c) How can you ask a customer to sit down in a very polite way?
d) What will you usually ask after greeting?
e) How can you apologize for any problems?
f) How can you express that you agree with a customer?
g) What will you say if you do not agree with a customer?
h) What will you say if you do not understand well?
i) How can you express your very polite thanks to a customer?
j) What will you say after customer’s thanking?
k) What will you say if you would like to open a window?
l) How will you recommend a face massage?
m) How can you express two opposite opinions?
n) How will you say “no” being very polite?
o) How can you express your opinion?
p) What will you say to a customer leaving the salon?
PHRASES IN USE 2. BEING POLITE
Step by step tutorial
 https://www.youtube.com/watch?v=7gxyS1kQml4
Video: beauty vocabulary
 https://www.youtube.com/watch?v=ou6xUFkSaRE