Department of Information Technology & Operations Management

Warming Up - Class Exercise

Basic ERP Terminology Concepts

Dear ITI232 Class,

Please examine the following ERP Components very well. Then try to associate the items below with
each component.

WOW… we’re about to be ERP terminology literate!

INVENTORY MANAGEMENT CUSTOMER RELATIONSHIP MANAGEMENT

SUPPLY CHAIN MANAGEMENT HUMAN RESOURCES (HR)

FINANCIAL MANAGEMENT MANUFACTURING & PRODUCTION

BUSINESS INTELLIGENCE PROJECT MANAGEMENT

E-COMMERCE QUALITY MANAGEMENT

Accounts Receivable (AR) Key Performance Indicators (KPIs) Reorder Point

Stock Keeping Unit (SKU) Warehouse Management Lead Generation

Loyalty Program Vendor Management Logistics Optimization

Payroll Processing Performance Appraisal Accounts Payable (AP)

Financial Reporting Data Analytics Resource Allocation

Shopping Cart Milestone Tracking ISO Standards

Sales Funnel General Ledger Capacity Planning

Dashboard Reporting Payment Gateway Root Cause Analysis

Data Visualization Customer Segmentation Talent Management

Quality Control Risk Management Non-Conformance

Order Fulfillment Just-In-Time (JIT) Inventory Procurement Process

Work Order Gantt Chart Online Catalog

Demand Forecasting Employee Onboarding Bill of Materials (BOM)

Have a Nice Day!