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In the business world, these two terms “creativity” and “innovation” are constantly
getting used in sessions of brainstorming, official meetings, and company mission
statements.
Though it is a fact that sometimes people tend to use these words interchangeably,
which is a common habit these days.These two terms deliver different meanings and
sometimes it can be confusing if people start to assume that they are saying the same
things which in reality they are not.
Creativity vs Innovation
Innovation can be risky, but creativity is not at all risky as it’s just an idea. Creativity is
when a potential mind is being released to conceive new ideas. These ideas are
capable of demonstrating in any number of ways but mostly they are the thoughts which
we are being able to feel, see, smell, touch, etc.
Nonetheless, these creative ideas can be taken as an expression of analysis within
one’s mind. On the other hand, innovation can be measured fully. This is about using a
way to introduce change into nearly a balanced order. To make an innovation one will
require a certain amount of work to make the idea real.
TYPES OF INNOVATION
In order to understand types of innovation, it can be break down into two dimensions:
Technology and Market, which gives us the following 4 types of innovation:
There are four main types of innovation:
Innovation Platforms
2. Target audience: Who are you trying to reach with your innovation
platform? Some platforms are designed for specific groups of people, such
as employees, customers, or startups.
4. Cost: Innovation platforms can range in price from free to very expensive.
It is important to choose a platform that fits your budget.
Business model innovation is the art of enhancing advantage and value creation by
making simultaneous and mutually supportive changes both to an organization’s value
proposition to customers and to its underlying operating model. At the value proposition
level, these changes can address the choice of target segment, product or service
offering, and revenue model.
A business model is nothing more than a model, holistic description of the logical
contexts how a company generates value for its customers and itself. The detailed
illustration of this logic makes the business model visible, assessable, and subsequently
changeable. At the operating model level, the focus is on how to drive profitability,
competitive advantage, and value creation through these decisions on how to deliver
the value proposition:
What cost model is needed to ensure attractive returns.
Expand into new markets: By developing new business models, businesses can
enter new markets that they would not otherwise be able to access.
Amazon: Amazon started out as an online bookseller, but it has since expanded
into a wide range of other products and services. Amazon's business model is
based on low prices, convenience, and a wide selection of products.
Netflix: Netflix started out as a DVD rental company, but it has since transitioned
to a streaming video service. Netflix's business model is based on a monthly
subscription fee that gives customers access to a wide library of movies and TV
shows.
Airbnb: Airbnb is a platform that allows people to rent out their homes and
apartments to travelers. Airbnb's business model is based on a commission that
it charges on each booking.
These are just a few examples of how business model innovation can be used to create
successful businesses. Business model innovation is an essential part of any business's
strategy, and it is important for businesses to be constantly looking for ways to innovate.
Start by understanding your customers' needs and wants. What are their pain
points? What are they looking for in a product or service? Once you understand
your customers, you can start to think about new ways to deliver value to them.
Experiment and learn. Don't be afraid to try new things and see what works. The
more you experiment, the more likely you are to find new and innovative
business models.
Collaborate with others. There are many people who can help you with business
model innovation, such as customers, partners, and employees. Don't be afraid
to reach out for help and support.
SERVICE INNOVATION
Reduce costs: Service innovation can help businesses to reduce the cost of
delivering their services.
Expand into new markets: By developing new services, businesses can enter
new markets that they would not otherwise be able to access.
Online food delivery services: Online food delivery services such as Uber Eats
and DoorDash have made it easier than ever for people to order food from their
favorite restaurants and have it delivered to their door. This service innovation
has been a boon for both restaurants and customers.
Mobile banking apps: Mobile banking apps allow customers to access their bank
accounts and perform transactions from their smartphones. This service
innovation has made banking more convenient and accessible for customers.
These are just a few examples of how service innovation can be used to create
successful businesses. Service innovation is an essential part of any business's
strategy, and it is important for businesses to be constantly looking for ways to innovate.
Here are some tips for service innovation:
Start by understanding your customers' needs and wants. What are their pain
points? What are they looking for in a service? Once you understand your
customers, you can start to think about new and innovative ways to meet their
needs.
Experiment and learn. Don't be afraid to try new things and see what works. The
more you experiment, the more likely you are to find new and innovative
services.
Collaborate with others. There are many people who can help you with service
innovation, such as customers, partners, and employees. Don't be afraid to reach
out for help and support.
Design-led innovation
Design-led innovation is a process that shifts the role of a designer to work across an
organization to radically change a company’s view of the value proposition offered to
customers to co-design, and to generate a unique and sustainable competitive
advantage. With the relative newness of design-led innovation, case study research into
the complexities faced by companies with the implementation and integration of this
process is quite sparse.
Design-led innovation has been used to create a wide range of successful products and
services, including the iPhone, the Airbnb platform, and the Nike Flyknit running shoe.
Here are some of the benefits of design-led innovation:
Increased customer satisfaction and loyalty: Design-led innovation can help
businesses to create products and services that meet the needs of users, which
can lead to increased customer satisfaction and loyalty.
Improved product quality and performance: Design-led innovation can help
businesses to create products and services that are high quality and perform
well.
Reduced costs: Design-led innovation can help businesses reduce the cost of
developing and launching new products and services by identifying and
addressing potential problems early on in the design process.
Increased innovation speed: Design-led innovation can help businesses bring
new products and services to market faster by streamlining the innovation
process.
Here are some tips for implementing design-led innovation in your organization:
Start by understanding your customers' needs. What are their pain points? What
are they looking for in a product or service? Once you understand your
customers, you can start to think about new and innovative ways to meet their
needs.
Involve users throughout the innovation process. Don't just design for users,
design with users. Get feedback from users early and often to ensure that your
designs are meeting their needs.
Use prototyping and experimentation to test and validate new ideas. Don't be
afraid to experiment and try new things. The more you experiment, the more
likely you are to find new and innovative solutions.
Create a culture of innovation in your organization. Design-led innovation is most
effective when it is embedded in the culture of the organization. Encourage
employees to be creative and to think outside the box.
Design-led innovation is a philosophy that “examines every core facet of the business,
to realign business strategy with customer needs and possible market futures” (Pozzey
et al., 2012). Design-led innovation is derived through a creative interrelationship
between these fundamental business elements to generate true value for the customer
and to capture profits for growth, as shown in the figure below;-
Improvisation
Improvisation is the ability to create and implement a new or an unplanned solution in
the face of an unexpected problem or change. It is often seen as a spontaneous,
intuitive, creative problem-solving behavior that mostly happens “on the fly.”
Improvisation has also been studied in organizational strategy and product
development. Studies have found positive correlations between improvisation in product
development and team performance. It is considered a spontaneous behavior
(collectively or individually), and therefore dependent on team members’ attitudes,
experience, motivation, intuition, and individual skills. Despite a number of studies on
improvisation in the management context, there is no consensus on the most effective
approach to developing this competence in project teams.
Co-creation and open innovation are two related approaches to innovation that involve
collaborating with external stakeholders to develop new products, services, and
solutions.
Both co-creation and open innovation can offer a number of benefits, including:
Co-creation:
Lego Ideas: Lego Ideas is a platform where Lego fans can submit their own ideas for
new Lego sets. If an idea receives 10,000 votes, it is reviewed by a Lego board and
may be selected for production.
Starbucks My Starbucks Idea: Starbucks My Starbucks Idea is a platform where
Starbucks customers can submit their own ideas for new products, services, and store
experiences.
Open innovation:
Netflix Prize: The Netflix Prize was a crowdsourcing competition to develop a better
algorithm for recommending movies to users. The winning algorithm was developed by
a team of researchers from Bell Labs and AT&T Labs-Research.
Innocentive: Innocentive is an online platform where companies can post challenges
and offer rewards for solutions. Innocentive has helped companies to solve a wide
range of challenges, from developing new drugs to designing more efficient
manufacturing processes.
Define your goals. What do you want to achieve with your innovation strategy? Do you
want to increase sales, develop new products, or improve your customer experience?
Once you know your goals, you can develop a strategy to achieve them.
Understand your customers. What are their needs and wants? What are their pain
points? The better you understand your customers, the better you will be able to
develop innovative products and services that meet their needs.
Identify your strengths and weaknesses. What are you good at? What areas need
improvement? By understanding your strengths and weaknesses, you can focus your
innovation efforts on the areas where you have the greatest potential.
Analyze your competition. What are your competitors doing? What are they doing well?
What are they doing poorly? By understanding your competition, you can identify
opportunities to differentiate yourself.
Develop a plan. Once you have considered all of the above factors, you can start to
develop a plan for your innovation strategy. This plan should include your goals,
objectives, and specific actions that you will take to achieve them.
Implement your plan. Once you have a plan, it is important to implement it effectively.
This may involve creating a new team, allocating resources, and changing your
processes.
Measure and adjust. It is important to measure the results of your innovation strategy
and to make adjustments as needed. This will help you to ensure that you are on track
to achieve your goals.
Here are some tips for developing a successful innovation strategy:
Be customer-centric. Put your customers at the center of your innovation efforts. Focus
on developing products and services that meet their needs and solve their problems.
Think big. Don't be afraid to think outside the box and come up with disruptive ideas.
The most successful innovations are often the ones that challenge the status quo.
Be experimental. Don't be afraid to experiment and try new things. Innovation is all
about taking risks.
Be persistent. Innovation takes time and effort. Don't get discouraged if you don't see
results immediately. Keep working at it and you will eventually achieve your goals.
SOURCES OF INNOVATIONS
There are many different sources of innovation, including:
Customer feedback: Customers are a great source of innovation ideas. They can
tell you what they like and dislike about your current products and services, and
they can also give you ideas for new products and services that they would like
to see.
Market research: Market research can help you to understand the needs and
wants of your customers, as well as the trends and developments in your
industry. This information can be used to develop new products and services that
are likely to be successful.
Employee feedback: Employees can also be a great source of innovation ideas.
They are often the ones who are closest to the products and services that you
offer, and they may have insights into how to improve them.
Technological advancements: Technological advancements can create new
opportunities for innovation. For example, the development of the internet has led
to the creation of many new products and services, such as e-commerce and
social media.
Industry trends: Industry trends can also create new opportunities for innovation.
For example, the growing trend of sustainability is leading to the development of
new products and services that are more environmentally friendly.
Competitor analysis: By analyzing your competitors, you can identify areas where
you can improve and develop new products and services that differentiate you
from your competitors.
In addition to these sources, innovation can also come from unexpected places, such as
serendipity or failure. It is important to be open to new ideas and to be willing to
experiment.
Here are some examples of how companies have used different sources of innovation
to develop new products and services:
Customer feedback: Apple is known for its customer-centric approach to
innovation. The company regularly collects feedback from customers and uses it
to develop new products and services. For example, the iPhone was developed
in response to customer feedback that people wanted a device that could
combine the functionality of a phone, a music player, and a web browser.
Market research: Tesla used market research to identify the growing demand for
electric vehicles. The company then developed a line of electric vehicles that are
both high-performance and affordable.
Employee feedback: Google encourages its employees to be innovative and to
come up with new ideas. The company has a program called "20% time" that
allows employees to spend 20% of their work time on projects that they are
passionate about. This program has led to the development of many new
products and services, such as Gmail and Google Maps.
Technological advancements: Amazon has used technological advancements
such as cloud computing and artificial intelligence to develop new products and
services. For example, Amazon Web Services (AWS) is a cloud computing
platform that provides businesses with access to computing power, storage, and
databases.
Industry trends: Unilever is a company that is known for its commitment to
sustainability. The company has developed a number of new products and
services that are more environmentally friendly. For example, Unilever has
developed a line of laundry detergent that is made with plant-based ingredients.
Competitor analysis: Microsoft has used competitor analysis to identify areas
where it can improve. For example, Microsoft developed its Surface line of
tablets in response to the popularity of Apple's iPads.
INNOVATION ENVIRONMENT
Ekvalls Model
Ekvall’s model was divided into two halves, each comprising five factors. This also
allowed Ekvall’s model to be split over two pages, with the first entitled ‘atmosphere for
work’, and the second entitled ‘attitude to work.’ Maybe this is why I like it for this
defining split for deepening the conversation.
CREATIVE DESTRUCTION
Creative destruction is a process in which new innovations and technologies replace old
ones, disrupting existing industries and creating new ones. It is a key driver of economic
growth and progress.
Entrepreneurs introduce new products and technologies with an eye toward making
themselves better off the profit motive. New goods and services, new firms, and new
industries compete with existing ones in the marketplace, taking customers by offering
lower prices, better performance, new features, catchier styling, faster service, more
convenient locations, higher status, more aggressive marketing, or more attractive
packaging. In another seemingly contradictory aspect of creative destruction, the pursuit
of self-interest ignites the progress that makes others better off.
The term "creative destruction" was coined by Austrian economist Joseph Schumpeter
in the early 20th century. Schumpeter argued that capitalism is a dynamic system that is
constantly evolving through innovation and competition. He believed that creative
destruction is essential for economic growth and prosperity, even though it can lead to
job losses and business failures in the short term.
Creative destruction can be seen in many different industries. For example, the rise of
the internet has disrupted the traditional media industry, leading to the decline of print
newspapers and magazines. The rise of e-commerce has disrupted the retail industry,
leading to the closure of many brick-and-mortar stores. And the rise of streaming
services has disrupted the cable TV industry.
Creative destruction can be a painful process, but it is also a necessary one. It is how
new and better products and services are created, and how the economy grows and
evolves over time.
Here are some examples of creative destruction in action:
The rise of the automobile led to the decline of the horse-drawn carriage industry.
The rise of the personal computer led to the decline of the typewriter industry.
The rise of the smartphone led to the decline of the landline telephone industry.
The rise of social media led to the decline of traditional advertising agencies.
Creative destruction can be seen as a double-edged sword. It can lead to job losses
and business failures in the short term. However, it is also essential for economic
growth and prosperity in the long term. By creating new and better products and
services, creative destruction helps to improve the lives of consumers and businesses
alike.
Governments and businesses can play a role in supporting creative destruction.
Governments can invest in research and development, and they can create policies that
promote competition and innovation. Businesses can invest in new technologies and
business models, and they can create a culture that is open to new ideas and
experimentation.