 Smart automation is the use of automation technologies –

artificial intelligence (AI), business process management

(BPM), and robotic process automation (RPA) – to
streamline and scale decision-making across organizations.
 The most critical component of intelligent
automation is artificial intelligence, or AI
 The second component of intelligent automation is business
process management (BPM)
 The third component of IA is robotic process automation
(RPA).
 Reduce costs by augmenting the workforce and improving
productivity
 Improve accuracy through consistent processes and
approaches, which enhances quality
 Improve customer experience
 Address compliance and regulations with confidence
 Automotive: The automotive industry is impacted greatly by the improvements
manufacturers can make by using smart automation.

 Life Sciences: Drug production is highly regulated and requires precise calibration of
equipment and measurement of product.

 Healthcare: The healthcare industry is using smart automation with natural language
processing (NLP) to provide a consistent approach to data collection, analysis, diagnosis
and treatment.

 Insurance: With smart automation, the Insurance industry can virtually eliminate the
need for manual rate calculations or payments and can simplify paperwork processing
such as claims and appraisals.
 The value of smart automation in the world today, across industries, is unmistakable.

 The COVID-19 pandemic has only expedited digital transformation efforts, fueling

more investment within infrastructure to support automation.

 As remote work also surges, roles will continue to evolve.

 Individuals focused on low-level work will be reallocated to implement and scale these

solutions as well as other higher-level tasks.

 Middle managers will need to shift their focus on the more human elements of their job

to sustain motivation within the workforce.

 Automation will expose skills gaps within the workforce, and employees will need to

adapt to their continuously changing work environments.

 https://brainly.in/question/53610010
 https://www.ibm.com/topics/intelligent-automation