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Test Bank For BCOM 8th Edition by Lehman and DuFrene ISBN 1337144770 9781337144773
Test Bank For BCOM 8th Edition by Lehman and DuFrene ISBN 1337144770 9781337144773
Test Bank for BCOM 8th Edition by Lehman and DuFrene ISBN
1337144770 9781337144773
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edition-by-lehman-and-dufrene-isbn-1337144770-
9781337144773/
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1337144770-9781337144773/
Chapter 01: Establishing a Framework for Business Communication
Multiple Choice
2. In the communication process, differences in education level, experience, and culture of the sender and the receiver are
examples of:
a. synergies.
b. interferences.
c. claims.
d. connotations.
ANSWER: b
3. A person is unable to communicate a message to his or her audience due to a noisy environment. The noisy
environment is an example of .
a. interference
b. synergy
c. chronemics
d. proxemics
ANSWER: a
4. The is a channel typified by the organization chart, which is created by management to define individual and
group relationships and to specify lines of responsibility.
a. decentralized communication network
b. formal communication network
Name: Class: Date:
7. Jeff, an employee at Citrus Inc., hears about a change in the company's leave policy from one of his coworkers and
shares this information with another coworker, Judy. Judy, in turn, passes on the information to her teammates. However,
this information has not been officially confirmed. In this scenario, the information was exchanged through .
a. formal communication
b. upward communication
c. external communication
d. grapevine communication
ANSWER: d
8. Which of the following is a difference between the formal communication network and informal communication
network?
a. The formal communication network is dictated by the cultural environment of an organization, whereas the
informal communication network is dictated by the technical environment of an organization.
b. The formal communication network has no single, consistent source, whereas the informal communication
network has a single, consistent source.
c. The formal communication network has a reputation for being speedy but inaccurate, whereas the informal
communication network is always accurate.
d. The formal communication network can be depicted graphically by the organization chart, whereas the
informal communication network cannot be depicted accurately by any graphic means.
ANSWER: d
9. flows from supervisor to employee, from policy makers to operating personnel, or from top to bottom on the
organization chart.
a. Upward communication
b. Horizontal communication
c. Downward communication
d. Lateral communication
ANSWER: c
Name: Class: Date:
12. Chantell, the manager of the claims department in an insurance company, explains her team about the new claim form
that the company will use from next month. This scenario is an example of .
a. upward communication
b. downward communication
c. horizontal communication
d. lateral communication
ANSWER: b
13. In the context of directions of communication flow, is a type of communication that is generally a response to
requests from supervisors.
a. downward communication
b. upward communication
c. horizontal communication
d. lateral communication
ANSWER: b
15. One of the major shortcomings of organizational charts is that they do not recognize the role of
when they depict authority relationships by placing one box higher than another and define role functions by
placing titles in those boxes.
a. horizontal communication
b. upward communication
c. downward communication
d. external communication
ANSWER: a
Name: Class: Date:
17. Brandon, a manager at Fairpro Technologies Corp., is required to provide individual performance feedback to his
subordinates. In this scenario, the communication between Brandon and his subordinates is at a(n) level.
a. intrapersonal
b. interpersonal
c. public
d. organizational
ANSWER: b
20. A supervisor at a manufacturing plant is told to dump chemicals used in the refining process into a local river rather
than disposing them properly according to safety regulations. The chief executive officer of the company insists that the
chemicals are not harmful to the environment. The supervisor knows that dumping is illegal and that he will lose his job if
he reports the issue to authorities at the Environmental Protection Agency. In the context of causes of unethical corporate
behavior, this scenario illustrates the supervisor's:
a. obsession with personal advancement.
b. expectation of not getting caught.
c. uncertainty about whether an act is wrong.
d. unwillingness to take a stand for what is right.
ANSWER: d
21. ServProf Inc. is a financial consulting firm that is currently recruiting new employees. One of the policies of the
company states that an employee should agree to work in the company for a minimum of one year, and this requires every
employee to sign a contract with the company. Employees who accept the job offer agree to this policy, and it does not
affect them. However, it is against the law for companies to follow such a policy. In this scenario, ServProf has engaged
in behavior.
a. illegal and unethical
b. illegal yet ethical
Name: Class: Date:
23. One of the most important policies of Windsor Corp. is to provide opportunities for all based only on the skills
required for a job. The company's human resource policy holds that a coworker must not be judged based on a group to
which he or she belongs. Which of the following, if true, will falsify this policy?
a. Chinese employees, though ethnocentric, are friendly toward coworkers of all cultures.
b. Managers do not hire African Americans as they are stereotyped for tardiness.
c. Employees do not judge their colleagues based on their ethnicity.
d. Top management promotes employees only based on their performance.
ANSWER: b
25. A(n) is a computer network that uses Internet Protocol technology to share information, operational systems, or
computing services within an organization.
a. telegraph
b. intranet
c. intercom
d. telephone
ANSWER: b
26. is a group of Internet-based applications that build on the ideological and technological foundations of Web 2.0,
and that allow the creation and exchange of user-generated content.
a. Social media
b. A web browser
c. An intranet
d. A cookie
ANSWER: a
UNE
LE PLUS JEUNE
Au plafond de la libellule
Un enfant fou s'est pendu,
Fixement regarde l'herbe,
Confiant lève les yeux:
Le brouillard léger se lèche comme un chat
Qui se dépouille de ses rêves.
L'enfant sait que le monde commence à peine
Tout est transparent,
C'est la lune qui est au centre de la terre,
C'est la verdure qui couvre le ciel
Et c'est dans les yeux de l'enfant,
Dans ses yeux sombres et profonds
Comme les nuits blanches
Que naît la lumière.
AU HASARD
À Philippe Soupault
Ses yeux ont tout un ciel de larmes.
Ni ses paupières, ni ses mains
Ne sont une nuit suffisante
Pour que sa douleur s'y cache.
Il ira demander
Au Conseil des Visages
S'il est encore capable
De chasser sa jeunesse
Revenir dans une ville de velours et de porcelaine, les fenêtres seront des
vases où les fleurs, qui auront quitté la terre, montreront la lumière telle
qu'elle est.
Voir le silence, lui donner un baiser sur les lèvres et les toits de la ville
seront de beaux oiseaux mélancoliques, aux ailes décharnées.
Ne plus aimer que la douceur et l'immobilité à l'œil de plâtre, au front de
nacre, à l'œil absent, au front vivant, aux mains qui, sans se fermer, gardent
tout sur leurs balances, les plus justes du monde, invariables, toujours
exactes.
Le cœur de l'homme ne rougira plus, il ne se perdra plus, je reviens de
moi-même, de toute éternité.
GEORGES BRAQUE
Un oiseau s'envole,
Il rejette les nues comme un voile inutile,
Il n'a jamais craint la lumière,
Enfermé dans son vol,
Il n'a jamais eu d'ombre.
DANS LA BRUME
LA NUIT
ARP
Tourne sans reflets aux courbes sans sourires des ombres à moustaches,
enregistre les murmures de la vitesse, la terreur minuscule, cherche sous des
cendres froides les plus petits oiseaux, ceux qui ne ferment jamais leurs
ailes, résiste au vent.
JOAN MIRO
JOUR DE TOUT
TA CHEVELURE D'ORANGES
ELLE EST
Elle est—mais elle n'est qu'à minuit quand tous les oiseaux blancs ont
refermé leurs ailes sur l'ignorance des ténèbres, quand la sœur des myriades
de perles a caché ses deux mains dans sa chevelure morte, quand le
triomphateur se plaît à sangloter, las de ses dévotions à la curiosité, mâle et
brillante armure de luxure. Elle est si douce qu'elle a transformé mon cœur.
J'avais peur des grandes ombres qui tissent les tapis du jeu et les toilettes,
j'avais peur des contorsions du soleil le soir, des incassables branches qui
purifient les fenêtres de tous les confessionnaux où des femmes endormies
nous attendent.
Ô buste de mémoire, erreur de forme, lignes absentes, flamme éteinte
dans mes yeux clos, je suis devant ta grâce comme un enfant dans l'eau,
comme un bouquet dans un grand bois. Nocturne, l'univers se meut dans ta
chaleur et les villes d'hier ont des gestes de rue plus délicats que l'aubépine,
plus saisissants que l'heure. La terre au loin se brise en sourires immobiles,
le ciel enveloppe la vie: un nouvel astre de l'amour se lève de partout—fini,
il n'y a plus de preuves de la nuit.
LE GRAND JOUR
Viens, monte. Bientôt les plumes les plus légères, scaphandrier de l'air,
te tiendront par le cou.
La terre ne porte que le nécessaire et tes oiseaux de belle espèce, sourire.
Aux lieux de ta tristesse, comme une ombre derrière l'amour, le paysage
couvre tout.
Viens vite, cours. Et ton corps va plus vite que tes pensées, mais rien,
entends-tu? rien, ne peut te dépasser.
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