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Topic of Research paper: The effect of after sale service on customer Notecard number: 3
satisfaction and loyalty in ecommerce
Sub-topic (Aspect): the effect of warranty on the customer satisfaction and loyalty in
ecommerce
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It has been proven that providing warranties for customers gives the product added value over its
price additionally its mainly depending on the benefits that the warranty serve to the customer
and finally it has proven that the warranty is a main key for e commerce success .
APA Citation: Alqahtani, M. A., Al-Badi, A. H., & Mayhew, P. J. (2012). The enablers and
disablers of E-commerce: Consumers’ perspectives. The Electronic Journal of Information
Systems in Developing Countries, 54(1), 1–24. https://doi.org/10.1002/j.1681-
4835.2012.tb00380.x

Source Link: https://onlinelibrary.wiley.com/doi/epdf/10.1002/j.1681-4835.2012.tb00380.x