Number Active Front (html) Back (HTML) Front Back Comments Category

CSAP1000 TRUE <p>Automate <p>Virtual Virtual

d Chatting Agent</p> Agent
agent
available on
the service
portal is
commonly
referred to
as?</p>
<ul style="list-
style-position:
inside;"><li>A
gentless
Bot</li><li>Ch
atbot</li><li>
Alexa</li><li>
System
Bot</li><li>Vir
tual
Agent</li></u
l>
CSAP0674 TRUE <p>What <p>Virtual Virtual
helps users Agent</p> Agent
perform
common
tasks, obtain
information,
and make
decisions?</p
>
<ul style="list-
style-position:
inside;"><li>Vi
rtual
Agent</li><li>
Virtual
Attendant</li
><li>Jarvis</li
><li>Augment
ed
Attendant</li
><li>Alexa
Now</li></ul>
<p> </p>

CSAP0582 TRUE <p>What is a <p>Virtual Virtual

conversation Agent</p> Agent
bot that
provides help
to users day
or night?</p>
<ul style="list-
style-position:
inside;"><li>Vi
rtual
Attendant</li
><li>Watson<
/li><li>Virtual
Agent</li><li>
Augmented
Agent</li><li>
IA
Agent</li></u
l>
CSAP0830 TRUE <p>How can <p>Asynchro Virtual
users interact nous chat in Agent
with agents at the web
their channel</p>
convenience
through
Virtual agent?
</p>
<ul style="list-
style-position:
inside;"><li>S
ynchronous
chat in the
web
channel</li><l
i>Asynchrono
us chat in the
web
channel</li><l
i>Proactive
Messaging in
the web
channel</li><l
i>Offline
mode in the
web
channel</li><
/ul>
CSAP1531 TRUE <p>Virtual <p>Answerin Virtual
agent g FAQs<br Agent
capabilities />Providing
include tutorial
which<strong (“how to”)
> information<
three</strong br
> of the />Performin
following?</p g
> diagnostics<
<ul style="list- /p>
style-position:
inside;"><li>A
nswering
FAQs</li><li>
Elevated role
functions</li>
<li>Providing
tutorial (“how
to”)
information</
li><li>Perform
ing
diagnostics</li
><li>Translati
ng
conversations
</li></ul>
CSAP1527 TRUE <p>Select <p>Knowled Virtual
<strong>three ge Agent
</strong> Bases<br
things a />Service
Virtual Agent Catalog<br /
can >System
access:</p> records</p>
<ul style="list-
style-position:
inside;"><li>Fl
ows &amp;
Workflows</li
><li>Knowled
ge
Bases</li><li>
Service
Catalog</li><li
>Playbooks
created with
the Process
Automation
Designer</li>
<li>System
records</li></
ul>
CSAP0778 TRUE <p>The <p>Issue Virtual
ServiceNow Auto Agent
virtual agent Resolution</
provides p>
assistance
within a
messaging
interface.</p>
<p>Which
capability
allows end
users to
configure
virtual agent
to intercept
and help
resolve
submitted
incidents?</p
>
<ul style="list-
style-position:
inside;"><li>In
cident
Intercept
Resolution</li
><li>Problem
Auto
Resolution</li
><li>Web
Intelligence</l
i><li>Issue
Auto
Resolution</li
><li>Virtual
Agent
helper</li><li
CSAP0908 TRUE <p>Restate <p>Perform Virtual
<strong>three diagnostics< Agent
</strong> br />Provide
support tasks information<
can be br
automated />Answering
using a virtual FAQs</p>
agent using
the list
below.</p>
<ul style="list-
style-position:
inside;"><li>P
erform
diagnostics</li
><li>Provide
information</
li><li>Translat
ing
conversations
</li><li>Answ
ering
FAQs</li><li>
Translating
FAQs</li></ul
>
CSAP0792 TRUE <p>Link <p>Texts<br Virtual
unfurling />Videos<br Agent
enables />Images</p
previews of >
which
<strong>three
</strong>
kinds of URLs
are in virtual
agent
conversations
?</p>
<ul style="list-
style-position:
inside;"><li>T
asks</li><li>T
exts</li><li>W
ork
notes</li><li>
Videos</li><li
>Images</li><
li>Email
notifications<
/li></ul>
CSAP0370 TRUE <p>Name<str <p>Perform Virtual
ong> common Agent
three</strong work
> purposes of tasks<br
the Virtual />Obtain
Agent is to information<
help users? br />Make
</p> decisions</p
<ul style="list- >
style-position:
inside;"><li>P
erform
common
work
tasks</li><li>
Update
financial
records</li><li
>Obtain
information</
li><li>Make
decisions</li>
</ul>
CSAP0765 TRUE <p>Which <p>Virtual Virtual
conversationa Agent</p> Agent
l interface
allows you to
preview and
modify a
catalog item
in catalog
builder?</p>
<ul style="list-
style-position:
inside;"><li>C
atalog
annotator</li
><li>Service
Portal
Connect
Chat</li><li>V
irtual
Agent</li><li>
Native
Connect
Chat</li></ul>
CSAP0369 TRUE <div>Virtual <p>Querying Virtual
agent or updating Agent
capabilities records (for
include example, get
which<strong the status on
> cases or
three</strong incidents)<br
> of the />Gathering
following?</di data, such as
v> attachments,
<ul style="list- for the
style-position: agent<br
inside;"><li>Tr />Resolving
anslating multi-step
Languages</li problems</p
><li>Querying >
or updating
records (for
example, get
the status on
cases or
incidents)</li>
<li>Gathering
data, such as
attachments,
for the
agent</li><li>
Performing
Elevated role
functions</li>
<li>Resolving
multi-step
problems</li>
</ul>
CSAP0531 TRUE <p>Which <p>Service Virtual
<strong>three Portal<br Agent
</strong> />iOS<br
from the list />Android</
below, does p>
Virtual Agent
offer a web-
based
interface for?
</p>
<ul style="list-
style-position:
inside;"><li>Bl
ackBerry</li>
<li>Service
Portal</li><li>
iOS</li><li>An
droid</li></ul
>
CSAP0772 TRUE <p>How can <p>By Virtual
you updating Agent
deactivate system
link unfurling property
feature in com.glide.cs.
Virtual agent enable_link_
conversations unfurling to
?</p> false.</p>
<ul style="list-
style-position:
inside;"><li>B
y updating
system
property
cs.re_enable_
link_unfurling
to
true.</li><li>B
y deactivating
UI
scripts</li><li
>By
deactivating
Business
Rules</li><li>
By updating
system
property
com.glide.cs.e
nable_link_un
furling to
false.</li><li>
By
deactivating
Client
Scripts</li><li
>By updating
CSAP0466 TRUE <p>Which <p>Workpla Virtual
<strong>three ce<br Agent
,</strong> />Microsoft
third-party Teams<br
messaging />Slack</p>
apps are
supported by
Virtual
Agents?</p>
<ul style="list-
style-position:
inside;"><li>
Workplace</li
><li>Microsof
t
Teams</li><li
>Slack</li><li>
Google
Hangouts</li>
</ul>
CSAP0795 TRUE <p>What <p>Link Virtual
generates a unfurling</p Agent
content-rich >
preview when
a supported
link is shared
in a
conversation
with a user, a
virtual agent,
or in a text-
based bot
response.</p
>
<ul style="list-
style-position:
inside;"><li>Li
nk
sharing</li><li
>Link
unfurling</li>
<li>Web client
unfurling</li>
<li>Channel
unfurling</li>
<li>Link
furling</li></
ul>
CSAP0445 TRUE <p>Each <p>sys_upda <p>Each Update
update set is te_set</p> update set Sets
stored in the is stored in
_______ the Update
table?</p> Set
<ul style="list- [sys_updat
style-position: e_set]
inside;"><li>u table<br
pdate_set</li />Customiz
><li>Incident< ations that
/li><li>sys_up are
date_xml</li> associated
<li>sys_updat with the
e_set</li></ update set,
ul> which are
entries in
the
Customer
Update
[sys_updat
e_xml]
table,
appear as a
related list
on the
update set
record.</p>
CSAP0502 TRUE <p>Which <p>Homepa Update
<strong>two< ges<br Sets
/strong> of />Data
the following Records</p>
is not
captured in
an update
set?</p>
<ul style="list-
style-position:
inside;"><li>H
omepages</li
><li>Access
Control
Rules</li><li>
Business
Rules</li><li>
Data
Records</li><
/ul>
CSAP1774 TRUE <p>Navigate <p><strong> Update
here to create All</strong> Sets
an update &gt;
set:</p> <strong>Syst
<ul style="list- em Update
style-position: Sets</strong
inside;"><li>< >
strong>All</st &gt;<strong>
rong> &gt; Local Update
<strong>Syste Sets</strong
m ></p>
Definition</st
rong>
&gt;<strong>
Local Update
Sets</strong>
</li><li><stro
ng>All</stron
g> &gt;
<strong>Syste
m
Security</stro
ng>
&gt;<strong>
Local Update
Sets</strong>
</li><li><stro
ng>All</stron
g> &gt;
<strong>Syste
m
Properties</st
rong>
&gt;<strong>
Local Update
Sets</strong>
</li><li><stro
CSAP1779 TRUE <p>To <p><strong> <p Update
retrieve an All style="mar Sets
update set </strong>&g gin: 0cm
from a t;<strong> 0cm 7.5pt;
remote System line-height:
instance, in Update Sets normal;
the </strong>&g background
Production t;<strong> : white;
instance, Update font-size:
navigate Sources</str 11pt; font-
to:</p> ong></p> family:
<ul style="list- Calibri,
style-position: sans-
inside;"><li>< serif;"><spa
strong>All n
</strong>&gt; style="font-
<strong> size:
System 10.0pt;
Update Sets font-family:
</strong>&gt; Arial, sans-
<strong> serif; color:
Retrieved #293e40;">
Sources</stro To retrieve
ng></li><li><s an update
trong>All set from a
</strong>&gt; remote
<strong> instance, in
System the
Update Sets Production
</strong>&gt; instance,
<strong> navigate
Committed to <strong>
Sources</stro All &gt;
ng></li><li><s System
trong>All Update
</strong>&gt; Sets &gt;
<strong> Update
CSAP0914 TRUE <p>Select a <p>Do not Update
true move the Sets
statement default
from below update set
with respect between
to Update instances</p
Sets.</p> >
<ul style="list-
style-position:
inside;"><li>C
MDB records
are captured
in Update
Sets</li><li>D
o not move
the default
update set
between
instances</li>
<li>Homepag
es are
captured in
Update
Sets</li><li>D
ata Records
are captured
in Update
Sets</li></ul>
CSAP0386 TRUE <p>What is an <p>Group of Update
update set? one or more Sets
</p> changes that
<ul style="list- can be
style-position: moved from
inside;"><li>A one instance
server-side to another
script that all
runs when a together.</p
record is >
displayed,
inserted,
updated, or
deleted, or
when a table
is
queried.</li><
li>Group of
one or more
changes that
can be moved
from one
instance to
another all
together.</li>
<li>A series of
tables and
fields that
store
information
about the
Configuration
Items (CIs)
owned by
your
organization.<
/li><li>One
CSAP0959 TRUE <p>What <p>The most Update
happens to recent Sets
changes on change to
the same the object
object in will be saved
multiple in the
update sets merged
when update update
sets are set</p>
merged?</p>
<ul style="list-
style-position:
inside;"><li>T
he most
recent change
to the object
will be saved
in the merged
update
set</li><li>M
ultiple
versions of
the change
are stored in
multiple
update
sets</li><li>Al
l update sets
for that
object will be
removed
automatically
from the
merged
update
set</li></ul>
CSAP1776 TRUE <p>Navigate <p><strong> Update
here to to All</strong> Sets
upload an &gt;
update <strong>Syst
set:</p> em Update
<ul style="list- Sets</strong
style-position: > &gt;
inside;"><li>< <strong>Retr
strong>All</st ieved
rong> &gt; Update
<strong>Upda Sets</strong
te ></p>
Sets</strong>
&gt;
<strong>Retri
eved Update
Sets</strong>
</li><li><stro
ng>All</stron
g> &gt;
<strong>Syste
m </strong><
strong>Definit
ion</strong>
&gt;
<strong>Retri
eved Update
Sets</strong>
</li><li><stro
ng>All</stron
g> &gt;
<strong>Syste
m
Security</stro
ng> &gt;
<strong>Retri
eved Update
CSAP1778 TRUE <p>ServiceNo <p>100</p> <p>Does Update
w this apply Sets
recommends to records
limiting forced to
Update Sets an update
to a set as well?
maximum of </p>
_____ records
to reduce the
number of
potential
conflicts and
make it easier
to identify
and review
changes.</p>
<ul style="list-
style-position:
inside;"><li>1
000</li><li>10
0</li><li>300<
/li><li>500</li
></ul>
CSAP0483 TRUE <p>What is a <p>Update Update
group of one Set</p> Sets
or more
changes that
can be moved
from one
instance to
another?</p>
<ul style="list-
style-position:
inside;"><li>C
hange
Collection</li
><li>Update
Set</li><li>Bu
siness
Rules</li><li>
Configuration
Items</li></ul
>
CSAP0388 TRUE <p>Name <p>Data Update
<strong>three records<br / Sets
</strong> >Dashboards
types of <br
records are />Homepage
not captured s</p>
in an update
set by
default?
(3)</p>
<ul style="list-
style-position:
inside;"><li>D
ata
records</li><li
>Dashboards<
/li><li>Busine
ss
Rules</li><li>
Access
Control
rules</li><li>
Homepages</
li></ul>
CSAP0409 TRUE <p>Which of <p>They are Update
the following not captured Sets
is correct in update
regarding sets</p>
new groups,
new CIs , new
user?</p>
<ul style="list-
style-position:
inside;"><li>N
o one can
create them.
Only
automated
data
exists</li><li>
They can be
created by
end
users</li><li>
They are not
captured in
update
sets</li></ul>

CSAP0387 TRUE <p>What are <p>Retrieve Update

the steps for <br Sets
applying an />Preview<b
update set to r
an instance? />Commit</
(3)</p> p>
<ul style="list-
style-position:
inside;"><li>C
opy</li><li>Re
trieve</li><li>
Preview</li><l
i>Delete</
li><li>Commit
</li></ul>
CSAP0434 TRUE <p>Where <p>Update Update
can you view set</p> Sets
a series of
customization
s?</p>
<ul style="list-
style-position:
inside;"><li>U
pdate
set</li><li>Sys
tem
Log</li><li>Hi
story</li><li>
All of the
above</li><li>
None of the
above</li></u
l>

CSAP1777 TRUE <p>Navigate <p><strong> Update

here to to All</strong> Sets
retrieve an &gt;
update <strong>Syst
set:</p> em Update
<ul style="list- Sets</strong
style-position: > &gt;
inside;"><li>< <strong>Retr
strong>All</st ieved
rong> &gt; Update
<strong>Upda Sets</strong
te ></p>
Sets</strong>
&gt;
<strong>Retri
eved Update
Sets</strong>
</li><li><stro
ng>All</stron
g> &gt;
<strong>Syste
m Update
Sets</strong>
&gt;
<strong>Retri
eved Update
Sets</strong>
</li><li><stro
ng>All</stron
g> &gt;
<strong>Syste
m </strong><
strong>Definit
ion</strong>
&gt;
<strong>Retri
eved Update
CSAP1775 TRUE <p>Navigate <p><strong> Update
here to export All Sets
an update </strong>&g
set:</p> t; <strong>Sy
<ul style="list- stem Update
style-position: Sets
inside;"><li>< </strong>&g
strong>All t;<strong>
</strong>&gt; Local Update
<strong>Syst Sets</strong
em Update ></p>
Sets
</strong>&gt;
<strong>
Local Update
Sets</strong>
</li><li><stro
ng>All
</strong>&gt;
<strong>
System
Security
</strong>&gt;
<strong>
Local Update
Sets</strong>
</li><li><stro
ng>All
</strong>&gt;
<strong>Syste
m Properties
</strong>&gt;
<strong>
Local Update
Sets</strong>
</li><li><stro
ng>All
CSAP1782 TRUE <p>Select<str <p>Determi Update
ong> nes which of Sets
four</strong> the
true application&
statements #39;s
about resources
scope:</p> are available
<ul style="list- to other
style-position: applications
inside;"><li>D in the
etermines instance.<br
which of the />Protects
application&# applications
39;s resources by
are available identifying
to other and
applications restricting
in the access to
instance.</li> available
<li>Determine artifacts and
s which data.<br
discovery />Prevents
resources are naming
available to conflicts and
other allows the
applications contextual
in the developmen
instance.</li> t
<li>Protects environment
applications to determine
by identifying what
and changes, if
restricting any, are
access to permitted.<b
available r />Is
artifacts and assigned to
data.</li><li> an
CSAP0688 TRUE <p>Name the <p>sys_upda Update
table where te_xml</p> Sets
Update Sets
write changes
to?</p>
<ul style="list-
style-position:
inside;"><li>sy
s_db_object<
/li><li>sys_up
date_xml</li>
<li>glide.ui.pe
r_page</
li><li>sys_upd
ate</li></ul>
CSAP0436 TRUE <div>You <p>False</ <p>Revert Update
cannot revert p> an update Sets
update set set by
versions.</div backing the
> update set
<ul style="list- when
style-position: required.</
inside;"><li>Tr p>
ue</li><li>Fal
se</li></ul>

CSAP0627 TRUE <p>What is <p>Complet Update

the state an e</p> Sets
update set
must be in to
transfer it to
another
instance?</p>
<ul style="list-
style-position:
inside;"><li>P
review</li><li
>Complete</li
><li>Ignore</l
i><li>In
progress</li><
/ul>

CSAP0444 TRUE <p>Update <p>False</ Update

sets cannot p> Sets
be
merged.</p>
<ul style="list-
style-position:
inside;"><li>Tr
ue</li><li>Fal
se</li></ul>
CSAP1031 TRUE <p>What is <p>Any Update
common changes to Sets
between CIs, these are
Users, not captured
Groups?</p> in an update
<ul style="list- set</p>
style-position:
inside;"><li>T
hey are
stored in the
same base
table
cmdb</li><li>
Any changes
to these are
not captured
in an update
set</li><li>All
changes to
these are
captured in
an update
set</li></ul>
CSAP1691 TRUE <p>To load <p><strong> Update
data for an All</strong> Sets
update set, &gt;
navigate <strong>Syst
to:</p> em Import
<ul style="list- Sets</strong
style-position: > &gt;
inside;"><li>< <strong>Loa
strong>All</st d
rong> &gt; Data</stron
<strong>Syste g></p>
m
Import</stron
g> &gt;
<strong>Load
Data</strong
></li><li><str
ong>All</stro
ng> &gt;
<strong>Syste
m Import
Sets</strong>
&gt;
<strong>Load
Data</strong
></li><li><str
ong>All</stro
ng>&gt;
<strong>Syste
m
Definition</st
rong> &gt;<st
rong>Load
Data</strong
></li><li><str
ong>All</stro
ng>&gt;<stro
CSAP0670 TRUE <p>What is <p>XML</p> Update
the format of Sets
an exported
Update Set?
</p>
<ul style="list-
style-position:
inside;"><li>X
ML</li><li>CS
V</li><li>HTM
L</li><li>TXT<
/li></ul>
CSAP1313 TRUE <p>Select<str <p>Requests <p Task
ong> three <br style="line- Manageme
</strong>type />Security height: nt
s of tasks Cases<br normal;
available via />Visual Task background
<strong>All Board : white;
</strong>&gt; Tasks</p> margin:
<strong>Servi 0cm 0cm
ce Desk 8pt; font-
</strong>&gt; size: 11pt;
<strong>My font-family:
Work:</stron Calibri,
g></p> sans-
<ul style="list- serif;"><str
style-position: ong><span
inside;"><li>A style="font-
dd a size:
User</li><li>R 10.0pt;
equests</li><l color:
i>Security #313537;
Cases</li><li> border:
Visual Task none
Board windowtext
Tasks</li><li> 1.0pt;
Add a padding:
Group</li></u 0cm;">All
l> &gt;
Service
Desk
&gt;</span
></strong>
<span
style="font-
size:
10.0pt;
color:
#313537;">
CSAP0137 TRUE Navigate <p>Service Task
here to Desk &gt; Manageme
locate My nt
active tasks Work</p>
assigned to
yourself.
(full file
path)
CSAP1323 TRUE <p>Select <p>Manage Task
<strong>three your tasks Manageme
</strong> through a nt
items that visual, drag-
Visual Task and-drop
Boards allow interface<br
you to />Identify
do:</p> process
<ul style="list- bottlenecks
style-position: at a
inside;"><li> glance<br
Manage your />Track
tasks through activity to
a visual, drag- view
and-drop updates all
interface</li> in one
<li>Create place</p>
users to
streamline
processes</li>
<li>Identify
process
bottlenecks at
a
glance</li><li
>Modify SLAs
for all of your
accounts</li>
<li>Track
activity to
view updates
all in one
place</li><li>
Create groups
to speed
things
up</li></ul>
CSAP0692 TRUE <p>What is <p>Task</p> Task
any record Manageme
that can be nt
assigned or
completed by
a user?</p>
<ul style="list-
style-position:
inside;"><li>F
orm</li><li>F
unction</li><l
i>Problem</li
><li>Task</li>
</ul>
CSAP0776 TRUE <p>When <p>Owner of Task
using sorting the VTB</p> Manageme
criteria for nt
Visual task
boards who
has access to
create, edit,
or delete the
criteria?</p>
<ul style="list-
style-position:
inside;"><li>A
nyone who
possesses the
task_organize
r_role</li><li>
Owner of the
VTB</li><li>A
nyone who
the VTB is
shared
with</li><li>A
nyone who
possesses the
vtb_admin
role</li><li>U
sers of the
VTB with
vtb_user
role</li></ul>
CSAP1285 TRUE <p>What <p>Inactivity Task
ensures that monitors</p Manageme
tasks do not > nt
fall by the
wayside by
notifying
users when
tasks have
been
untouched for
a predefined
period of
time?</p>
<ul style="list-
style-position:
inside;"><li>B
usiness
monitors</li>
<li>Inactivity
dial</li><li>In
activity
monitors</li>
<li>Business
gauges</li></
ul>

CSAP0450 TRUE <p>What is <p>Start, Task

the sequence Pause, Manageme
of conditions Stop</p> nt
in an SLA
definition?</p
>
<ul style="list-
style-position:
inside;"><li>St
art, Hold,
Halt</li><li>St
art, In
Progress,
Stop</li><li>B
egin, Hold,
Halt</li><li>St
art, Pause,
Stop</li></ul>
CSAP0399 TRUE <p>Which <p>task_sla< Task
table stores /p> Manageme
the Task SLA nt
records for
the
SLA&#39;s
attached to
particular
tasks?</p>
<ul style="list-
style-position:
inside;"><li>ta
sk_sla</li><li>
sla_ola</li><li
>sla</li><li>sl
a_ula</
li><li>None of
the
Above</li></u
l>

CSAP0421 TRUE <p>What is <p>Service Task

SLM?</p> Level Manageme
<ul style="list- Managemen nt
style-position: t</p>
inside;"><li>S
ervice Level
Management
</li><li>Serve
r Limit
Management
</li><li>Servic
e Line
Management
</li><li>All of
the
above</li><li>
None of the
above</li></u
l>
CSAP0533 TRUE <p>What <p>Assignm Task
automatically ent Manageme
assigns tasks Rules</p> nt
to users or
groups?</p>
<ul style="list-
style-position:
inside;"><li>A
ssignment
Rules</li><li>
Auto
Complete</li>
<li>Auto
Update</li><li
>Handler</li>
</ul>

CSAP1284 TRUE <p>What can <p>Service Task

track the Level Manageme
amount of Agreements nt
time that a </p>
task has been
open, to
ensure that
tasks are
completed
within an
allotted time?
</p>
<ul style="list-
style-position:
inside;"><li>S
ervice Level
Definitions</li
><li>Under
Pinning
Contracts</li>
<li>Customer
Level
Agreements</
li><li>Service
Level
Agreements</
li></ul>
CSAP1318 TRUE <p><span <p>Visual Task
style="font- Task Manageme
size: 11.0pt; Boards<br nt
line-height: />Service
107%; font- Portal<br
family: Calibri, />ServiceNo
sans- w Mobile
serif;">Real- apps<br
time editing />Apple
allows you to Watch</p>
edit records in
real-time as
well as see
edits
(indicated by
a pulse icon)
saved by
other users
using
interfaces or
devices such
as (name
<strong>four<
/strong>):<br
/></span></p
>
<ul style="list-
style-position:
inside;"><li
style="font-
size:
11pt;"><span
style="font-
size: 11.0pt;
line-height:
107%; font-
family: Calibri,
CSAP0059 TRUE Navigate <p>System Task
here to Policy &gt; Manageme
create an Rules &gt; nt
assignment Assignment
rule </p>
CSAP0342 TRUE <p>Which of <p>Tasks Task
the following lead to Manageme
<strong>three quicker nt
</strong> resolution
statements times<br
best describes />Tasks are
Tasks?</p> repeatable
<ul style="list- processes<b
style-position: r />Tasks
inside;"><li>T minimize the
asks lead to possibility of
quicker human
resolution error</p>
times</li><li>
Tasks can only
be performed
once</li><li>T
asks are
repeatable
processes</li>
<li>Tasks
minimize the
possibility of
human
error</li></ul
>
CSAP0400 TRUE <p>Where <p>Service Task
can we create Level Manageme
SLAs, OLAs Managemen nt
and t</p>
Underpinning
Contracts?</p
>
<ul style="list-
style-position:
inside;"><li>C
onfiguration
Management
</li><li>Incide
nt</li><li>Ser
vice Level
Management
</li><li>Servic
e
Catalog</li></
ul>

CSAP0695 TRUE <p>What is a <p>Visual Task

collaboration Task Manageme
tool with Board</p> nt
special user
interface for
presenting
tasks?</p>
<ul style="list-
style-position:
inside;"><li>Vi
sual Task
Board</li><li>
Connect
Chat</li><li>V
irtual Task
Board</li><li>
IntegrationHu
b</li></ul>
CSAP0557 TRUE <p>Name <p>Minimize Task
<strong>three human Manageme
</strong> error<br nt
things from />Lead to
below that quicker
best describe resolutions<
Tasks?</p> br
<ul style="list- />Repeatabl
style-position: e
inside;"><li> Process</p>
Minimize
human
error</li><li>
Can only be
performed
once</li><li>L
ead to quicker
resolutions</li
><li>Repeatab
le
Process</li></
ul>
CSAP0536 TRUE <p>As it <p>Service Task
relates to Level Manageme
Task Agreement< nt
Management, /p>
SLA is an
abbreviation
for what?</p>
<ul style="list-
style-position:
inside;"><li>Si
mple Level
Agreement</l
i><li>Service
Level
Agreement</l
i><li>Service
Level
Analysis</li><l
i>Service
License
Agreement</l
i></ul>
CSAP0310 TRUE <p>Which <p>My Task
module Groups Manageme
displays a list Work</p> nt
of tasks
assigned to a
user&#39;s
group, but
not yet
assigned to an
individual
user?</p>
<ul style="list-
style-position:
inside;"><li>
My Teams
Work</li><li>
My Groups
Work</li><li>
My Groups
Tasks</li><li>
My Teams
Tasks</li></ul
>

CSAP0457 TRUE <p>Comment <p>True</p> <p>Questio Task

s are visible n needs Manageme
by all users? more nt
</p> specifics. Is
<ul style="list- this only in
style-position: reference
inside;"><li>Tr to
ue</li><li>Fal <strong>Co
se</li></ul> mments</s
trong> on
tasks?</p>
CSAP1321 TRUE <p>Name <p>Manage Task
<strong>three your tasks Manageme
</strong> through a nt
things Visual visual, drag-
Task Boards and-drop
allow you to interface<br
do:</p> />Identify
<ul style="list- process
style-position: bottlenecks
inside;"><li> at a
Manage your glance<br
tasks through />Track
a visual, drag- activity to
and-drop view
interface</li> updates all
<li>Identify in one
process place</p>
bottlenecks at
a
glance</li><li
>Add users to
the
system</li><li
>Track activity
to view
updates all in
one
place</li><li>
Uses
machine-
learning
algorithms to
determine
field
values</li></u
l>
CSAP0446 TRUE <p>Types of <p>Type Task
SLA (SLA, OLA, Field</p> Manageme
UC) are nt
defined in
which field?
</p>
<ul style="list-
style-position:
inside;"><li>R
etroactive
Start</li><li>C
ondition
Field</li><li>T
ype
Field</li><li>D
uration</li></
ul>
CSAP0927 TRUE <p>Select<str <p>Flexible< Task
ong> br Manageme
three</strong />Guided<br nt
> different />Freeform<
types of /p>
Visual Task
Boards from
the list
below.</p>
<ul style="list-
style-position:
inside;"><li>Fl
exible</li><li>
Customized</
li><li>Guided<
/li><li>Frame
d</
li><li>Freefor
m</li></ul>
<p> </p>
CSAP1322 TRUE <p>What is a <p><strong> Task
Service Desk Service Manageme
application Desk</stron nt
menu to g> &gt;
locate all <strong>My
work assigned Groups
to your team? Work</stron
</p> g></p>
<ul style="list-
style-position:
inside;"><li><
strong>Servic
e
Desk</strong
> &gt;
<strong>My
Assignments<
/strong></li><
li><strong>Ser
vice
Desk</strong
> &gt;
<strong>My
Groups
Work</strong
></li><li><str
ong>Service
Desk</strong
>
&gt;<strong>
Inbox</strong
></li><li><str
ong>Service
Desk</strong
> &gt;
<strong>Task
Board</stron
CSAP0117 TRUE Navigate <p>Service Task
here to set Level Manageme
configurabl Manageme nt
e nt &gt;
properties Properties
for the SLA &gt; SLA
Engine Engine</p>
CSAP0714 TRUE <p>What is a <p>Service <p>Service Task
Service Desk Desk &gt; Desk Manageme
application My Modules:</ nt
menu to Work</p> p>
locate all <ul
work assigned style="list-
to you?</p> style-
<ul style="list- position:
style-position: inside;"><li
inside;"><li>S >Caller</li>
ervice Desk <li>Incident
&gt; My s</li><li>Kn
Assignments< owledge</li
/li><li>Service ><li>My
Desk &gt; Work</li><l
Inbox</li><li> i>My
Service Desk Groups
&gt; Task Work</li><l
Board</li><li> i>My
Service Desk Approvals<
&gt; My /li><li>SLAs
Work</li></ul (My Work,
> My Groups
Work</li><l
i>Password
Reset</li><l
i>Service
Desk</li></
ul>
CSAP1324 TRUE <p>Name <p>Title<br / Task
<strong>four >Cards<br Manageme
</strong>Ele />Lanes<br / nt
ments of a >Quick
Visual Task Panels</p>
Board (VTB),
from the list
below.</p>
<ul style="list-
style-position:
inside;"><li>Ti
tle</li><li>Sys
tem
ID</li><li>Car
ds</li><li>Lan
es</li><li>Qui
ck
Panels</li><li
>Copy
URL</li></ul>
CSAP1312 TRUE <p>Select<str <p>Change Task
ong> Requests<br Manageme
four</strong> />Group nt
types of tasks Approvals<b
available via r
<strong>All />Incidents<
</strong>&gt; br
<strong>Servi />Knowledg
ce Desk e Base
</strong>&gt; Submissions
<strong>My </p>
Work:</stron
g></p>
<ul style="list-
style-position:
inside;"><li>C
hange
Requests</li>
<li>Group
Approvals</li
><li>Incidents
</li><li>Knowl
edge Base
Submissions<
/li><li>Adding
users to
groups</li></
ul>
CSAP0697 TRUE <p>What uses <p>Predictiv ServiceNow
machine- e Overview
learning to Intelligence<
determine /p>
field values
during
creation?</p>
<ul style="list-
style-position:
inside;"><li>P
redictive
Intelligence</l
i><li>Robotic
Process
Automation</
li><li>Classific
ation
Algorithm</li
><li>Handler<
/li><li>Artifici
al
Intelligence</l
i></ul>

CSAP0491 TRUE <p>Who is <p>Fred ServiceNow

ServiceNow& Luddy</p> Overview
#39;s
founder:</p>
<ul style="list-
style-position:
inside;"><li>B
rad
Tilton</li><li>
Pierre
Omidyr</li><li
>Jack
Dorsey</li><li
>Fred
Luddy</li><li>
Chuck
Tomasi</li><li
>Beth
Anglin</li></u
l>
CSAP0532 TRUE <p>What is <p>Select ServiceNow
the quickest the record Overview
way to from the
navigate back History
to a recently tab</p>
viewed
record?</p>
<ul style="list-
style-position:
inside;"><li>E
xpand All
Applications<
/li><li>Impers
onate the
user</li><li>N
avigate to
correspondin
g
list</li><li>Sel
ect the record
from the
History
tab</li></ul>

CSAP0691 TRUE <p>What <p>Submit</ ServiceNow

creates a new p> Overview
record and
closes the
form?</p>
<ul style="list-
style-position:
inside;"><li>U
pdate</li><li>
Submit</li><li
>Insert and
Stay</li><li>C
opy
Incident</li><
/ul>
CSAP0138 TRUE Navigate <p>Configu ServiceNow
here to ration &gt; Overview
create a Suggested
new Relationshi
relationship ps</p>
role

CSAP0713 TRUE <p>Where do <p>System <p>&#96;C ServiceNow

users Settings</p> ourse the Overview
personalize label just
their user says
interface?</p Settings...</
> p>
<ul style="list-
style-position:
inside;"><li>S
ystem
Settings</li><l
i>Custom
UI</li><li>Con
trol
Panel</li><li>
User
Preferences</
li></ul>
CSAP0560 TRUE <p>What is <p>Applicati ServiceNow
the Now on Platform- Overview
Platform&#39 as-a-Service
;s cloud-based (aPaaS)</p>
computing
model?</p>
<ul style="list-
style-position:
inside;"><li>In
frastructure-
as-a-
Service</li><li
>Application
Platform-as-a-
Service
(aPaaS)</li><li
>Software-as-
a-Service
(SaaS)</li><li>
Platform-as-a-
Service</li></
ul>
<p> </p>
CSAP0499 TRUE <p>What are <p>Now ServiceNow
the Platform Overview
<strong>three User
</strong> Interface<br
Now Platform />ServiceNo
interfaces? w Mobile
</p> Apps<br
<ul style="list- />Service
style-position: Portal</p>
inside;"><li>N
ow Platform
User
Interface</li>
<li>ServiceNo
w Mobile
Apps</li><li>S
ervice
Portal</li><li>
Workspace</l
i></ul>

CSAP0593 TRUE <p>What are <p>Self- ServiceNow

users without Service Overview
any assigned users</p>
role
permissions?
</p>
<ul style="list-
style-position:
inside;"><li>Z
ero
Trust</li><li>i
til</li><li>Self
-Service
users</li><li>
Null
Users</li><li>
Non
Users</li></ul
>
CSAP1022 TRUE <p>Which <p>User ServiceNow
feature in Presence</p Overview
ServiceNow >
helps improve
Collaborative
Efforts?</p>
<ul style="list-
style-position:
inside;"><li>U
ser
impersonatio
n</li><li>Grou
ps</li><li>Use
r
Presence</li>
</ul>

CSAP0455 TRUE <p>What is <p>Connect ServiceNow

the real-time Chat</p> Overview
messaging
tool called?
</p>
<ul style="list-
style-position:
inside;"><li>C
onnect
Chat</li><li>N
ow
Chat</li><li>C
onnect
Now</li><li>Li
veCom</li><li
>All of the
above</li></u
l>
CSAP1009 TRUE <p>Select <p>Elevate ServiceNow
<strong>three Roles<br Overview
</strong> />Logout<br
options />Impersona
available in te User</p>
the user
menu.</p>
<ul style="list-
style-position:
inside;"><li>El
evate
Roles</li><li>
Turn off
notifications<
/li><li>Logout
</li><li>Imper
sonate
User</li><li>E
xport to
pdf</li></ul>
CSAP0451 TRUE <p>What&#3 <p>Incident ServiceNow
9;s a module is an Overview
and application
application in and create
the example new is the
<strong>Incid module</p>
ent</strong>
&gt;<strong>
create
new</strong>
</p>
<ul style="list-
style-position:
inside;"><li>In
cident is an
application
and create
new is the
module</li><l
i>Incident is a
module and
create new is
an
application</li
><li>Incident
and create
new both are
applications</
li><li>Incident
and create
new both are
modules</li><
/ul>

CSAP0547 TRUE <p>What is <p>Global ServiceNow

used to Search</p> Overview
search the
whole
instance for
records?</p>
<ul style="list-
style-position:
inside;"><li>G
lobal
Finder</li><li
>Control
Panel</li><li>
Explorer</li><
li>Global
Search</li></
ul>
CSAP1193 TRUE <p <p>Next ServiceNow
style="margin Experience Overview
: 0cm 0cm Unified
8pt; line- Navigation<
height: 107%; br />Now
font-size: Mobile
11pt; font- App<br
family: Calibri, />Service
sans- Portal</p>
serif;">There
are 3 ways to
interact with
the Now
platform.</p>
<p
style="margin
: 0cm 0cm
8pt; line-
height: 107%;
font-size:
11pt; font-
family: Calibri,
sans-
serif;">Select
the
<strong>three
</strong>
Now Platform
interfaces
from list
below:</p>
<ul style="list-
style-position:
inside;"><li>N
ext
Experience
Unified
CSAP0789 TRUE <p>Which <p>Continuo ServiceNow
plugin allows us Overview
users to Integration
install and
multiple Continuous
applications, Delivery
application (CICD)
customization Spokebatch
s or plugins at install</p>
once?</p>
<ul style="list-
style-position:
inside;"><li>
Multiple
integration
and process
delivery
(MIPD)
Spokebatch
install</li><li>
Application
Integration
and Plugin
Delivery
(AIPD)
Spokebatch
install</li><li>
Continuous
Integration
and
Continuous
Delivery
(CICD)
Spokebatch
install</li><li>
Quick
Integration
CSAP1203 TRUE <p>The first <p>an ServiceNow
time you log Onboarding Overview
into a Next Component<
Experience /p>
instance,
___________
___ is
available to
help you get
acquainted
with the
unified
navigation.</
p>
<ul style="list-
style-position:
inside;"><li>a
Welcome
Component</
li><li>an
Onboarding
Component</
li><li>a
Newby
Component</
li></ul>
CSAP0311 TRUE <p>Multiple <p>Variable ServiceNow
choice, single Types</p> Overview
line text, and
select box are
what type of
elements in
ServiceNow?
</p>
<ul style="list-
style-position:
inside;"><li>O
rder
Guides</li><li
>Request
Types</li><li>
Variable
Types</li><li>
Related
Lists</li></ul>
CSAP1216 TRUE <p>Name <p>Global ServiceNow
<strong>four< Search<br Overview
/strong> />User
features of Menu<br
the main />Help
screen Icon<br
element for />Contextual
Banner Frame App Pill</p>
in the Next
Experience
Unified
Navigation:</
p>
<ul style="list-
style-position:
inside;"><li>G
lobal
Search</li><li
>Search</li><l
i>User
Menu</li><li>
Help
Icon</li><li>C
ontextual App
Pill</li><li>Co
ntextual
Help</li></ul>

CSAP0941 TRUE <p>What role <p>report_p ServiceNow

is required to ublisher</p> Overview
publish
reports in
ServiceNow?
</p>
<ul style="list-
style-position:
inside;"><li>re
port_publish<
/li><li>report
_publisher</li
><li>publish_r
eport</
li><li>report_i
mport</li></
ul>
CSAP0940 TRUE <p>The <p>sys_user ServiceNow
database </p> Overview
name for the
user table is
_______?</p
>
<ul style="list-
style-position:
inside;"><li>u
ser</li><li>us
er
list</li><li>ad
min_user</li>
<li>sys_user</
li><li>system_
user</li></ul>

CSAP0323 TRUE <p>Which is <p>User ServiceNow

selected to menu</p> Overview
impersonate
another user?
</p>
<ul style="list-
style-position:
inside;"><li>U
ser
menu</li><li>
Application
Navigator</li>
<li>System
settings</li><l
i>Magnifying
glass</li></ul
>
CSAP0832 TRUE <p>Which <p>Localizati ServiceNow
plugin needs on Overview
to be framework
activated in plugin</p>
order to
translate the
content of a
catalog item
to multiple
languages?
</p>
<ul style="list-
style-position:
inside;"><li>Tr
anslation
framework
plugin</li><li>
Localization
framework
plugin</li><li>
Language AI
framework
plugin</li><li>
Multiple
Language
framework
plugin</li></u
l>
CSAP0786 TRUE <p>Where in <p>Process ServiceNow
ServiceNow Automation Overview
can users Designer</p
author cross- >
enterprise
workflows
and create a
single and
unified
process?</p>
<ul style="list-
style-position:
inside;"><li>P
rocess
Playbook
Designer</li>
<li>Visual
Task
Boards</li><li
>Flow
Designer</li>
<li>Process
Automation
Designer</li>
<li>Workflow
</li></ul>
CSAP1020 TRUE <p>Which <p>Insert ServiceNow
statement creates a Overview
below is true new record,
with respect update saves
to Insert an existing
&amp; record, both
Update?</p> options close
<ul style="list- the form and
style-position: return to the
inside;"><li>In list view of
set updates records.</p>
an existing
record,
update saves
a new record,
both options
close the
form.</li><li>I
nsert creates
a new record,
update saves
an existing
record, both
options close
the form and
return to the
list view of
records.</li><
li>Insert
creates a new
record,
update saves
an existing
record, with
both options
user is left in
form
CSAP1217 TRUE <p>Name <str <p>All ServiceNow
ong>four</ (Applications Overview
strong> &amp;
features of Modules)<br
the main />History<br
screen />Navigation
element for Filter<br
<strong>All />Favorites<
Menus</stron /p>
g> in the Next
Experience
Unified
Navigation:</
p>
<ul style="list-
style-position:
inside;"><li>Al
l (Applications
&amp;
Modules)</li>
<li>History</li
><li>Global
Search</li><li
>Navigation
Filter</li><li>F
avorites</li><l
i>Forms</li><
/ul>
CSAP0360 TRUE <p>If the end <p>In the ServiceNow
user wants to Can We Help Overview
report an You?
incident, Category in
where do the Service
they navigate Catalog</p>
on the service
portal?</p>
<ul style="list-
style-position:
inside;"><li>In
the
infrastructure
Services
Category in
the Service
Catalog</li><li
>In the
Software
Category in
the Service
Catalog</li><li
>In the Quick
Links
Category in
the Service
Catalog</li><li
>In the Can
We Help You?
Category in
the Service
Catalog</li></
ul>
CSAP1207 TRUE <p>Name <p>Start you ServiceNow
three of the day Overview
Useful here<br
features />Understan
headings:</p> d key data
<ul style="list- through
style-position: visuals<br
inside;"><li>St />Expand
art you day your
here</li><li> knowledge</
Welcome p>
mat</li><li>U
nderstand key
data through
visuals</li><li
>Expand your
knowledge</li
><li>Save
knowledge</li
></ul>

CSAP0318 TRUE <p>Which of <p>Employe ServiceNow

the<strong> e<br Overview
three</strong />Customer<
> workflow br
types does />Informatio
the Now n
Platform Technology
provide?</p> (IT)</p>
<ul style="list-
style-position:
inside;"><li>E
mployee</li>
<li>Customer
</li><li>End
User</li><li>I
nformation
Technology
(IT)</li></ul>
CSAP1199 TRUE <p>Which <p>Apple ServiceNow
<strong>two< iOS<br Overview
/strong> OSs />Google
are available Android</p>
for Now
Mobile:</p>
<ul style="list-
style-position:
inside;"><li>Bl
ackBerry
OS</li><li>Ap
ple
iOS</li><li>Go
ogle
Android</li><l
i>Symbian</li
><li>Windows
Mobiles</li><
/ul>

CSAP0500 TRUE <p>What icon <p>Star</p> ServiceNow

marks any Overview
application or
module as a
favorite?</p>
<ul style="list-
style-position:
inside;"><li>G
ear</li><li>Tri
angle</li><li>
Star</li><li>Ci
rcle</li></ul>
<p> </p>
CSAP0618 TRUE <p>What <p>Welcom <p>Does ServiceNow
displays e Page</p> anyone use Overview
customized welcome
messages for pages for a
users to see landing
at login?</p> page? Most
<ul style="list- companies
style-position: favor
inside;"><li>E dashboards
mbedded for login
Help</li><li>U page. </p>
I16</li><li>W
elcome
Page</li><li>S
ystem
Guide</li></u
l>

CSAP0494 TRUE <p>Which <p>table.fiel ServiceNow

rule applies to d</p> Overview
only one field
on a record?
</p>
<ul style="list-
style-position:
inside;"><li>*.
table</li><li>t
able.field</li>
<li>table.none
</li><li>table.
*</li></ul>
CSAP0822 TRUE <p>What is <p>The Next ServiceNow
the new Experience Overview
UI released in UI</p>
San Diego
called?</p>
<ul style="list-
style-position:
inside;"><li>U
X
Now</li><li>T
he Now
Experience
UI</li><li>UI1
7.0</li><li>Th
e Next
Experience
UI</li><li>UI
Builder</li><li
>UI16.0</li><
/ul>
CSAP0704 TRUE <p>What is <p>Task has ServiceNow
the Guided not yet Overview
Setup started</p>
completion
indicator of
an empty
circle mean?
</p>
<ul style="list-
style-position:
inside;"><li>T
ask is not
activated</li>
<li>Task has
not yet
started</li><li
>Percentage
of the task
complete</li>
<li>Indicates
task is
complete</li>
<li>Indicates
task is
canceled</li>
</ul>
CSAP0684 TRUE <p>As it <p>Informati ServiceNow
relates to on Overview
ServiceNow Technology
ITIL is an Infrastructur
abbreviation e
for what?</p> Library</p>
<ul style="list-
style-position:
inside;"><li>In
formation
Technology
Information
Log</li><li>Inf
ormation
Technology
Index
Loop</li><li>I
nformation
Technology
Information
Library</li><li
>Information
Technology
Infrastructure
Library</li></
ul>

CSAP0683 TRUE <p>What <p>Insert ServiceNow

creates a new and Overview
record and Stay</p>
keeps the
form open?
</p>
<ul style="list-
style-position:
inside;"><li>S
ave</li><li>U
pdate</li><li>
Insert and
Stay</li><li>In
sert</li></ul>
CSAP0314 TRUE <p>Which of <p>Now ServiceNow
the following Platform Overview
is the primary UI</p>
way to
interact with
the
applications
and data in a
ServiceNow
Instance?
(<strong>Rom
e</strong>
Question)</p
>
<ul style="list-
style-position:
inside;"><li>S
ervice
Portal</li><li>
Workplace</li
><li>Now
Platform
UI</li><li>No
w
Mobile</li></
ul>
CSAP0798 TRUE <p>Which <p>com.glid ServiceNow
property eapp.home. Overview
prevents deprecate_h
users from omepages</
creating p>
homepages or
editing
existing ones
when set to
true?</p>
<ul style="list-
style-position:
inside;"><li>c
om.glideapp.h
ome.deactivat
e_homepages
</li><li>com.g
lideapp.home
.deprecate_h
omepages</
li><li>com.gli
deapp.home.
disable_home
pages</
li><li>com.gli
deapp.home.l
ock_homepag
es</li></ul>

CSAP1192 TRUE <p>The <p>Hosted ServiceNow

abbreviation Instance</p> Overview
HI stands
for:</p>
<ul style="list-
style-position:
inside;"><li>H
igh
Incident</li><
li>Help
Interactive</li
><li>Help
Info</li><li>H
osted
Instance</li><
/ul>
CSAP0615 TRUE <p>Which <p>itil</p> ServiceNow
base system Overview
role can
perform
actions of a
helpdesk
tech?</p>
<ul style="list-
style-position:
inside;"><li>iti
l</li><li>main
t</li><li>work
flow_admin</
li><li>tech</
li><li>agent</
li></ul>

CSAP0587 TRUE <p>Where do <p>Can we <p>Who ServiceNow

you navigate help you? looks at Overview
to report an category</p this? Does
incident?</p> > this really
<ul style="list- help people
style-position: use
inside;"><li>S ServiceNow
oftware to meet
category</li> customer
<li>Quick requiremen
Links ts? This
category</li> seems like
<li>Can we useless
help you? memorizati
category</li> on.</p>
<li>Infrastruct <p><img
ure Services style="align
category</li> : baseline;"
</ul> title=""
src="sys_at
tachment.d
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hspace=""
vspace="" /
></p>
CSAP1215 TRUE <p>By <p>The past ServiceNow
default, the thirty history Overview
History menu entries</p>
shows:</p>
<ul style="list-
style-position:
inside;"><li>T
he past fifty
entries</li><li
>The past
thirty history
entries</li><li
>The past one
hundred
entries</li></
ul>

CSAP0613 TRUE <p>What lets <p>User ServiceNow

you see who Presence</p Overview
is online >
when working
in an
instance?</p>
<ul style="list-
style-position:
inside;"><li>P
rofile
Monitor</li><
li>User
Status</li><li>
User
Presence</li>
<li>who-is</li
><li>who.is</l
i></ul>
CSAP0639 TRUE <p>What is <p>Content ServiceNow
the main Frame</p> Overview
screen
element
where
homepages
and
dashboards
appear?</p>
<ul style="list-
style-position:
inside;"><li>B
anner
Frame</li><li
>Application
Navigator</li>
<li>Banner
Content</li><l
i>Content
Frame</li></u
l>
CSAP1173 TRUE <p <p>IT <p>This ServiceNow
style="margin Workflows< used to be Overview
: 0cm 0cm br <strong>thr
8pt; line- />Employee ee</strong
height: 107%; Workflows< >, but the
font-size: br new edition
11pt; font- />Customer is
family: Calibri, Workflows< <strong>Cr
sans- br />Creator eator
serif;">The Workflows</ Workflows
applications p> </strong>.<
delivered by /p>
ServiceNow
are divided
into four
different
workflows:</
p>
<ul
style="margin
-bottom: 0cm;
margin-top:
0px; list-style-
position:
inside;"><li
style="margin
: 0cm 0cm
0cm 0px; line-
height: 107%;
font-size:
11pt; font-
family: Calibri,
sans-serif;">IT
Workflows</li
></ul>
<ul
style="margin
CSAP1027 TRUE <p>Select the <p>Applicati ServiceNow
<strong>three on Overview
</strong> Navigator<br
main />Content
elements of Frame<br
the />Banner
ServiceNow Frame</p>
platform user
interface.</p>
<ul style="list-
style-position:
inside;"><li>B
anner
Content</li><l
i>Application
Navigator</li>
<li>Applicatio
n
Frame</li><li
>Content
Frame</li><li
>Banner
Frame</li><li
>Banner
Navigator</li>
</ul>

CSAP0529 TRUE <p>What is a <p>Group</ ServiceNow

set of users p> Overview
who share a
common
purpose
called?</p>
<ul style="list-
style-position:
inside;"><li>G
roup</li><li>C
ollection</li><
li>Subscriptio
n</li><li>Me
mbership</
li></ul>
CSAP1188 TRUE <p>How <p>10 ServiceNow
many Support Support Overview
Centers Centers
&amp; Data &amp; 10
Centers does Data
service now Centers</p>
have?</p>
<ul style="list-
style-position:
inside;"><li>3
0 Support
Centers
&amp; 10
Data
Centers</li><l
i>10 Support
Centers
&amp; 10
Data
Centers</li><l
i>100 Support
Centers
&amp; 10
Data
Centers</li></
ul>
CSAP1206 TRUE <p>Name <p>Introduc ServiceNow
<strong>two< es tools to Overview
/strong> of help with
the Next work<br
Experience />Explore
Unified additional
Navigation resources</p
Useful >
Features
component:</
p>
<ul style="list-
style-position:
inside;"><li>In
troduces tools
to help with
work</li><li>
Work
assigned to
your
group</li><li>
Explore
additional
resources</li>
<li>Work
assigned to
you</li></ul>

CSAP0667 TRUE <p>Now <p>False</ <p>More ServiceNow

Learning p> shameless Overview
automatically self-
notifies promotion
partners that does
when badges not lend to
are earned? helping the
</p> user
<ul style="list- understand
style-position: the
inside;"><li>Tr system.</p
ue</li><li>Fal >
se</li></ul>
CSAP0929 TRUE <p>What&#3 <p>Navigati ServiceNow
9;s the name on filter</p> Overview
of the
application
navigator
search box?
</p>
<ul style="list-
style-position:
inside;"><li>T
ype filter
text</li><li>N
avigation
filter</li><li>F
avorites
filter</li><li>
Modules
filter</li></ul
>

CSAP0317 TRUE <p>The Now <p>Applicati ServiceNow

Platform is an on Platform- Overview
example of as-a-service
which cloud (aPaaS)</p>
computing
model?</p>
<ul style="list-
style-position:
inside;"><li>S
oftware-as-a-
Service
(SaaS)</li><li>
Platform-as-a-
Service
(PaaS)</li><li>
Application
Platform-as-a-
service
(aPaaS)</li><li
>Infrastructur
e-as-a-service
(IaaS)</li></ul
>
<p> </p>
CSAP0333 TRUE <p>Which <p>Referenc ServiceNow
field type e</p> Overview
displays
records from
another
table?</p>
<ul style="list-
style-position:
inside;"><li>R
eference</li>
<li>Choice</li
><li>String</li
><li>Attachm
ents</li></ul>

CSAP0733 TRUE <p>Which <p>Now ServiceNow

new Mobile App Overview
application for HR
replaces the Service
mobile Delivery</p>
onboarding
app, which
was
deprecated in
San Diego
release?</p>
<ul style="list-
style-position:
inside;"><li>N
ow Mobile for
HR
Onboarding</
li><li>Now
Mobile App
for HR Service
Delivery</li><
li>Mobile
Onboarding
Service
Center</li><li
>Now
Onboarding</
li><li>Next
Experience
Mobile
Onboarding</
li></ul>
CSAP1167 TRUE <p>Name the <p>Next ServiceNow
<strong>three Experience Overview
</strong> Unified
Now Platform Navigation<
interfaces:</p br />Now
> Mobile
<ul style="list- App<br
style-position: />Service
inside;"><li>N Portal</p>
ext
Experience
Unified
Navigation</li
><li>App
Engine
Studio</li><li
>Now Mobile
App</li><li>S
ervice
Portal</li><li>
Workspace</l
i></ul>

CSAP0690 TRUE <p>What is a <p>Email ServiceNow

single email Digest</p> Overview
that
summarizes
activity?</p>
<ul style="list-
style-position:
inside;"><li>E
mail
Digest</li><li>
Email
Summary</li>
<li>Newslette
r</li><li>Surv
ey</li><li>Acti
vity
Digest</li></u
l>
CSAP0953 TRUE <p>What can <p>Connect ServiceNow
users use to Chat</p> Overview
communicate
with other
users in
ServiceNow?
</p>
<ul style="list-
style-position:
inside;"><li>S
ystem
chat</li><li>C
onnect
Chat</li><li>N
ow
Messenger</li
><li>Virtual
Agent</li></u
l>
CSAP1218 TRUE <p>Name <str <p>Forms<b ServiceNow
ong>three</ r />List of Overview
strong> records<br /
features of >Home
the main pages &amp;
screen Dashboards<
element for /p>
the
<strong>Cont
ent
Frame</stron
g> in the Next
Experience
Unified
Navigation:</
p>
<ul style="list-
style-position:
inside;"><li>U
ser
Menu</li><li>
Forms</li><li>
List of
records</li><li
>Favorites</li
><li>Home
pages &amp;
Dashboards</
li></ul>

CSAP0938 TRUE <p>Which of <p>UI ServiceNow

the items Pages</p> Overview
below does
not show in
the History
tab in
application
navigation?
</p>
<ul style="list-
style-position:
inside;"><li>D
ashboards</li
><li>Forms</li
><li>UI
Pages</li><li>
Records</li><
/ul>
CSAP0621 TRUE <p>What is <p>Applicati ServiceNow
the main on Overview
screen Navigator</
element p>
where History
tab appears?
</p>
<ul style="list-
style-position:
inside;"><li>C
ontent
Frame</li><li
>Banner
Content</li><l
i>Application
Navigator</li>
<li>Banner
Frame</li></u
l>

CSAP0408 TRUE <p>You <p>True</p> ServiceNow

cannot Overview
deactivate a
plugin, once it
has been
activated.</p
>
<ul style="list-
style-position:
inside;"><li>Tr
ue</li><li>Fal
se</li></ul>
CSAP0784 TRUE <p>Which <p>Now ServiceNow
mobile Support</p> Overview
application is
designed to
interact with
customer
support and is
not
customizable?
</p>
<ul style="list-
style-position:
inside;"><li>N
ow
Mobile</li><li
>HI
Support</li><l
i>Now
Support</li><l
i>Mobile
Onboarding</
li><li>Now
Onboarding</
li></ul>
CSAP0456 TRUE <p>ITSM is an <p>Informati <p>More ServiceNow
abbreviation on specifics Overview
for what?</p> Technology should be
<ul style="list- Service applied to
style-position: Managemen question.
inside;"><li>In t</p> Example In
formation the world
Technology of ITIL,
System ITSM is an
Metrics</li><l abbreviatio
i>Information n for what?
Technology </p>
Support
Manager</li>
<li>Informatio
n Technology
Service
Management
</li><li>Infor
mation
Technology
Security
Management
</li></ul>
CSAP1189 TRUE <p <p>Multi- ServiceNow
style="margin instance Overview
: 0cm 0cm architecture
8pt; line- </p>
height: 107%;
font-size:
11pt; font-
family: Calibri,
sans-
serif;">One
key
differentiator
of the Now
Platform is
its:</p>
<ul style="list-
style-position:
inside;"><li>
Multi-
instance
architecture</
li><li>Multi-
tenant
architecture</
li><li>Multi-
cloud
architecture</
li></ul>
CSAP0731 TRUE <p>What <p>Mobile ServiceNow
feature do Studio</p> Overview
you use to
create,
manage, and
modify
applets for
ServiceNow
mobile?</p>
<ul style="list-
style-position:
inside;"><li>
Mobile App
Builder</li><li
>Mobile
Studio</li><li
>Mobile
Designer</li>
<li>Mobile
card
Designer</li>
<li>Now
Mobile
Creator</li></
ul>

CSAP0506 TRUE <p>What is <p>Navigati ServiceNow

the tool to on Filter</p> Overview
quickly find
applications
and modules
called?</p>
<ul style="list-
style-position:
inside;"><li>Fi
nder</li><li>C
ontrol
Panel</li><li>
Navigation
Filter</li><li>
Global
Search</li><li
>Application
Search</li></
ul>
CSAP0989 TRUE <p>Imperson <p>Testing ServiceNow
ation is used and Overview
for Visibility</p>
___________.
</p>
<ul style="list-
style-position:
inside;"><li>C
hecking
Access</li><li
>Testing and
Visibility</li><
/ul>

CSAP0476 TRUE <p>What is <p>Now <p>This is ServiceNow

the single Learning</p propagand Overview
source for all > a,
of your developer.s
ServiceNow ervicenow.
course com also
content and has
Certifications? ServiceNow
</p> course
<ul style="list- content,
style-position: knowledge
inside;"><li>N of which is
ow required
University</li for
><li>Now certificatio
Academy</li> ns.</p>
<li>Now
Learning</li><
li>SNU</li><li
>SNUG</li></
ul>
CSAP0460 TRUE <p>What is <p>docs.serv ServiceNow
the URL for icenow.com Overview
useful </p>
resources and
information
produced by
ServiceNow?
</p>
<ul style="list-
style-position:
inside;"><li>c
ommunity.ser
vicenow.com
</li><li>docs.s
ervice-
now.com</
li><li>commu
nity.service-
now.com</
li><li>docs.ser
vicenow.com
</li><li>None
of the
above</li></u
l>

CSAP0591 TRUE <p>What <p>Wildcard ServiceNow

helps narrow Characters</ Overview
down search p>
results?</p>
<ul style="list-
style-position:
inside;"><li>C
ontainers</li>
<li>Wildcard
Characters</li
><li>Context
Finder</li><li
>Platform
Locator</li></
ul>
CSAP0309 TRUE <p>Which of <p>Self- ServiceNow
these Service</p> Overview
applications is
available to all
users?</p>
<ul style="list-
style-position:
inside;"><li>C
hange</li><li>
Incident</li><
li>Facilities</li
><li>Self-
Service</
li></ul>

CSAP0664 TRUE <p>What are <p>Pro<br / <p>Shamel ServiceNow

the >Legend<br ess self- Overview
<strong>three />Star</p> promotion,
</strong> I do not see
levels of how this
super badges helps
for Now understand
Creators?</p> using the
<ul style="list- system.
style-position: Now
inside;"><li>P creators
ro</li><li>Leg will be
end</li><li>VI going away
P</li><li>Star soon as per
</li></ul> documenta
tion.</p>
CSAP0967 TRUE <div><form> <p>All ServiceNow
<div modules and Overview
id="question- sections
prompt"> within the
<p>Select service desk
<strong>two< application<
/strong> of br />Any
the following module with
things that a name
will be containing
included in &#34;service
the results s&#34;</p>
when
entering
&#34;<strong
>service</stro
ng>&#34; in
the navigation
filter:</p>
</div>
<div>
<div>
<ul style="list-
style-position:
inside;"><li>Al
l modules and
sections
within the
service desk
application</li
><li>Only
applications
with a name
containing
&#34;service
&#34;</li><li>
Any module
CSAP0710 TRUE <p>Where to <p>Logo</ <p>Most ServiceNow
click to always p> customers Overview
return back to change this
Home?</p> to
<ul style="list- displaying
style-position: dashboards
inside;"><li>G when Logo
ear</li><li>M is clicked or
agnifying something
Glass</li><li>L else
ogo</li><li>St useful.</p>
ar</li></ul>
<p> </p>
CSAP0504 TRUE <p>What are <p>Now <p>The ServiceNow
the people Creators</p Now Overview
who want to > Creators
get skills and program is
earn badges retiring on
and share May 11,
their success 2022 as per
in the NOW <a
ecosystem href="https
called?</p> ://www.ser
<ul style="list- vicenow.co
style-position: m/success/
inside;"><li>N now-
ow creators.ht
Creators</li>< ml"
li>Now rel="nofollo
Scouts</li><li w">https://
>Now www.servic
Learners</li>< enow.com/
li>Partner success/no
Spokes</li></ w-
ul> creators.ht
ml</a>.</
p>

CSAP0530 TRUE <p>What are <p>IT<br ServiceNow

the />Employee Overview
<strong>three <br
</strong> />Customer<
delivered /p>
workflows?
</p>
<ul style="list-
style-position:
inside;"><li>IT
</li><li>Emplo
yee</li><li>Cu
stomer</li><li
>End
User</li></ul>

CSAP0040 TRUE Navigate <p>Settings ServiceNow

here to (gear icon) Overview
change the &gt;
theme Theme</p>
CSAP0316 TRUE <p>A group is <p>Set of ServiceNow
a:</p> users who Overview
<ul style="list- share a
style-position: common
inside;"><li>C purpose</p>
ollection of
permissions</
li><li>Collecti
on if
Tasks</li><li>
Set of users
who share a
common
purpose</li><
li>Individuals
who you
granted
access to your
ServiceNow
instance</li><
li>Set of
members to a
subscription</
li></ul>
CSAP0904 TRUE <p>What is <p>Now ServiceNow
the primary Platform Overview
way to UI</p>
interact with
applications
and data in
ServiceNow?
</p>
<ul style="list-
style-position:
inside;"><li>
Workspace</l
i><li>Now
Mobile</li><li
>Now
Platform
UI</li><li>Ser
vice
Portal</li></u
l>
CSAP0930 TRUE <p>How can <p>By typing ServiceNow
an admin user cache.do in Overview
flush the the
system navigation
cache?</p> filter</p>
<ul style="list-
style-position:
inside;"><li>B
y typing
flush_cache.d
o in the
navigation
filter</li><li>B
y typing
flush_sys_cac
he.do in the
navigation
filter</li><li>B
y typing
cache.do in
the navigation
filter</li><li>B
y typing
flush_system_
cache.do in
the navigation
filter</li></ul
>
CSAP0708 TRUE <p>What is <p>Now ServiceNow
the primary Platform Overview
way to User
interact with Interface</p
an >
Instance&#39
;s apps &amp;
data?</p>
<ul style="list-
style-position:
inside;"><li>N
ow
Mobile</li><li
>Now
Platform User
Interface</li>
<li>Service
Portal</li><li>
Workspace</l
i></ul>
CSAP0319 TRUE <p>What are <p>Banner ServiceNow
the Frame<br Overview
<strong>three />Applicatio
</strong> n
main screen Navigator<br
elements of />Content
the Now Frame</p>
Platform User
Interface?</p
>
<ul style="list-
style-position:
inside;"><li>B
anner
Frame</li><li
>Application
Frame</li><li
>Application
Navigator</li>
<li>Banner
Content</li><l
i>Content
Frame</li></u
l>
CSAP1190 TRUE <p>Managem <p>The Now ServiceNow
ent of all Support (HI) Overview
ServiceNow (formerly
hosted known as HI
instances, Service
including Portal)</p>
upgrades, is
performed
using:</p>
<ul style="list-
style-position:
inside;"><li>S
erviceNow
HELP</li><li>T
he Now
Support (HI)
(formerly
known as HI
Service
Portal)</li><li
>ServiceNow
Community</l
i><li>ServiceN
ow
Website</li><
li>docs.servic
enow.com</li
></ul>
CSAP0571 TRUE <p>What is <p>Banner ServiceNow
the main Frame</p> Overview
screen
element
where
Connect Chat
icon appears?
</p>
<ul style="list-
style-position:
inside;"><li>B
anner
Frame</li><li
>Application
Navigator</li>
<li>Content
Frame</li><li
>Banner
Content</li><
/ul>
CSAP1205 TRUE <p>Restate<st <p>Informati ServiceNow
rong> on specific Overview
three</strong to the
> Visualization logged in
components user<br
displayed on />Reporting
Next metrics<br /
Experience >A list of
Unified assigned
Navigation:</ tasks</p>
p>
<ul style="list-
style-position:
inside;"><li>S
ocial media
streams</li><l
i>Information
specific to the
logged in
user</li><li>R
eporting
metrics</li><li
>A list of
assigned
tasks</li><li>Y
our
calendar</li><
/ul>
CSAP0324 TRUE <p>You need <p>Select ServiceNow
to go back the record Overview
and review a from the
record you History
just looked at tab.</p>
recently.
What is one
of the
quickest ways
to navigate
back to the
same record?
</p>
<ul style="list-
style-position:
inside;"><li>E
xpand every
application in
the All
applications
tab.</li><li>Se
lect the
record from
the History
tab.</li><li>N
avigate back
to its
correspondin
g
list.</li><li>Im
personate
another
user.</li></ul
>
CSAP0320 TRUE <p>Which<str <p>All ServiceNow
ong> modules and Overview
two</strong> sections
of the within the
following Service Desk
would be application.<
included in br />Any
the results module with
when a name
entering containing
&#34;service &#34;service
&#34; in the s&#34;.</p>
Navigation
filter?</p>
<ul style="list-
style-position:
inside;"><li>O
nly
applications
with a name
containing
&#34;service
&#34;.</li><li
>All modules
and sections
within the
Service Desk
application.</
li><li>All
modules
within the
Service Desk
application.</
li><li>Only
applications,
sections, and
modules with
CSAP0315 TRUE <p>A role is <p>A ServiceNow
a:</p> collection of Overview
<ul style="list- permissions<
style-position: /p>
inside;"><li>A
set of users
delegated to
perform
different
tasks</li><li>
A collection of
tasks</li><li>S
et of
members to a
subscription</
li><li>A
collection of
permissions</
li><li>Set of
users who
share a
common
purpose</li><
/ul>
CSAP0339 TRUE <p>Name <p>Setting ServiceNow
<strong>four< an Overview
/strong> best Assignment
practices group and
when User based
configuring on Category
Assignment and
Rules or Subcategory.
Predictive <br />Setting
Intelligence? a User based
(4)</p> on Category
<ul style="list- and
style-position: Subcategory.
inside;"><li>S <br />Setting
etting an an
Assignment Assignment
group and group and
User based on User based
Category and on the short
Subcategory.< description.<
/li><li>Setting br />Setting
a User based an
on Category Assignment
and group based
Subcategory.< on Category
/li><li>Setting and
an Subcategory.
Assignment </p>
group and
User based on
the short
description.</
li><li>Setting
an
Assignment
group based
on Category
CSAP0915 TRUE <p>What <p>UI Pages ServiceNow
ServiceNow and non- Overview
objects are standard
not tracked in interfaces</
the History p>
tab of the
Application
Navigator?</p
>
<ul style="list-
style-position:
inside;"><li>R
eport
Creation</li><
li>UI Pages
and non-
standard
interfaces</li
><li>Form
submission</l
i><li>Incident
s</li></ul>

CSAP0689 TRUE <p>What <p>Insert</ ServiceNow

creates a new p> Overview
record and
closes the
form?</p>
<ul style="list-
style-position:
inside;"><li>S
ave</li><li>In
sert</li><li>In
sert &amp;
Stay</li><li>C
opy
Incident</li><
/ul>
CSAP0544 TRUE <p>Boolean <p>True</p> ServiceNow
operators in Overview
global search
must all be in
caps?</p>
<ul style="list-
style-position:
inside;"><li>Tr
ue</li><li>Fal
se</li></ul>

CSAP0624 TRUE <p>What is a <p>Now <p>In the ServiceNow

one-stop shop Profile</p> system this Overview
for managing is called
all your <strong>No
ServiceNow w
accomplishme Community
nts?</p> Profile</str
<ul style="list- ong>. Is
style-position: <strong>No
inside;"><li>N w
ow Profile</str
Creator</li><li ong> still a
>Now correct
Profile</li><li answer?
>Now Cert Also, seems
Hub</li><li>N like the
ow question is
Community</l sales
i></ul> attempt
directed at
admins as
opposed to
system
knowledge.
</p>
<p><img
style="align
: baseline;"
title=""
src="sys_at
tachment.d
o?
sys_id&#61
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CSAP0655 TRUE <p>What are <p>History< <p>All ServiceNow
the<strong> br />All Application Overview
three</strong Applications s becomes
> main tab <br just
elements of />Favorites< <strong>All
the /p> </strong>
Application in Next
Navigator?</p Experience
> Unified
<ul style="list- Navigation.
style-position: </p>
inside;"><li>H
istory</li><li>
Reading
List</li><li>All
Applications<
/li><li>Favorit
es</li></ul>

CSAP0565 TRUE <p>What icon <p>Gear</ ServiceNow

do you select p> Overview
to personalize
the UI system
settings?</p>
<ul style="list-
style-position:
inside;"><li>Q
uestion
Mark</li><li>L
ogo</li><li>G
ear</li><li>M
agnifying
Glass</li></ul
>
CSAP0402 TRUE <div>What is <p>Zing</p> Zing ServiceNow
the name of Overview
text indexing
search engine
used in
ServiceNow?
</div>
<ul style="list-
style-position:
inside;"><li>G
oogle</li><li>
Bing</li><li>Zi
ng</li><li>Bai
du</li></ul>

CSAP0834 TRUE <p>What is <p>A Data ServiceNow

the difference Policy runs Overview
between a UI on both
Policy and a Client and
Data Policy? Server
</p> side</p>
<ul style="list-
style-position:
inside;"><li>A
Data Policy
runs on both
Client and
Server
side</li><li>A
UI Policy runs
on both Client
and Server
side</li></ul>
CSAP0407 TRUE <p>When you <p>REQ Service
open a service &gt;RITM Catalog
catalog and &gt;TASK</p
click the order >
button what
gets created?
</p>
<ul style="list-
style-position:
inside;"><li>R
EQ &gt;RITM
&gt;TASK</li>
<li>Task</li><l
i>Item</li></u
l>

CSAP1013 TRUE <p>From the <p>Request< Service

list below, /p> Catalog
which is
created in
ServiceNow
when you
order an item
from the
Service
Catalog?</p>
<ul style="list-
style-position:
inside;"><li>P
roblem</li><li
>Request</li>
<li>Change
Request</li><
li>Incident</li
><li>Catalog<
/li></ul>
CSAP0464 TRUE <p>What are <p>Variables Service
the options </p> Catalog
available for
tailoring a
catalog item
to meet
specific
needs?</p>
<ul style="list-
style-position:
inside;"><li>C
ategories</li>
<li>Catalog
Items</li><li>
Business
Rules</li><li>
Variables</li>
</ul>

CSAP0497 TRUE <p>Where do <p>Self Service

you navigate Service &gt; Catalog
for the Service
Service Catalog</p>
Catalog?</p>
<ul style="list-
style-position:
inside;"><li>S
elf Service
&gt; Service
Catalog</li><li
>System
Properties
&gt; My
Catalog</li><li
>System
properties
&gt; Service
Catalog</li><li
>Self Service
&gt; My
Catalog</li></
ul>
CSAP0363 TRUE <p>Which <p>Catalog Service
<strong>three Items<br Catalog
</strong> />Catalogs<b
aspects of the r
service />Categories
catalog </p>
application
can a user
with only the
Catalog
Administrator
role manage?
</p>
<ul style="list-
style-position:
inside;"><li>C
atalog
Items</li><li>
Scripting
functions</li>
<li>Catalogs</
li><li>Categori
es</li><li>Bus
iness
Rules</li></ul
>

CSAP0574 TRUE <p>How is a <p>Order an Service

laptop Item</p> Catalog
request
fulfilled in the
Service
Catalog?</p>
<ul style="list-
style-position:
inside;"><li>G
uided
Setup</li><li>
Order an
Item</li><li>R
equest a
Service</li><li
>Record
Producer</li>
</ul>
CSAP1748 TRUE <p><em>To <p>Do not <p>Do not Service
ensure that create create Catalog
standard requested requested
service item records item
catalog from record records
processes are producers. from
followed, Instead, record
such as create producers.
initiating requested Instead,
workflows as item using create
expected:</e catalog requested
m></p> items.</p> item using
<ul style="list- catalog
style-position: items.</p>
inside;"><li><
em>Create
requested
item records
from record
producers.
Instead of
creating
requested
item using
catalog items.
</em></li><li
><em>Do not
create
requested
item records
from record
producers.
Instead,
create
requested
item using
catalog
CSAP0141 TRUE Navigate <p>Service Service
here for catalog Catalog
Catalog &gt;
Items (full Catalog
path) Definitions
&gt;
Maintain
Items</p>
CSAP0380 TRUE <p>What <p>Order Service
represents Guide</p> Catalog
multiple
related
request items
grouped
together as
one request?
</p>
<ul style="list-
style-position:
inside;"><li>C
atalog
Item</li><li>V
ariable
Set</li><li>Or
der
Guide</li><li>
Record
Producer</li>
</ul>

CSAP1448 TRUE <p>Which<str <p>Create Service

ong> an Catalog
two</strong> incident<br /
items from >HR
below match Case</p>
the features
of a Record
Producer?</p
>
<ul style="list-
style-position:
inside;"><li>O
rder a mobile
phone</li><li
>Create an
incident</li><l
i>HR
Case</li><li>P
assword
reset</li></ul
>
CSAP0921 TRUE <p>What is <p>To Service
the purpose bundle Catalog
of an Order similar items
Guide?</p> to be
<ul style="list- requested by
style-position: the user</p>
inside;"><li>T
o request
items in a
sequence</li>
<li>To bundle
similar items
to be
requested by
the
user</li><li>T
o group items
categorically<
/li><li>To
retrieve items
by
subcategory<
/li></ul>
CSAP1750 TRUE <p>Which of <p>Waiting Service
the<strong> for order (In Catalog
two</strong> Progress)<br
items are not />Sending</
stages in p>
Service
Catalog
fulfillment?
</p>
<ul style="list-
style-position:
inside;"><li>
Waiting for
order (In
Progress)</li>
<li>Approved
</li><li>Pendi
ng (has not
started)</li><l
i>Fulfillment
(In
Progress)</li>
<li>Sending</l
i><li>Complet
ed</li></ul>
CSAP1745 TRUE <p>To create <p><strong> Service
a new All</strong> Catalog
variable set, &gt;
navigate <strong>Serv
to:</p> ice
<ul style="list- Catalog</str
style-position: ong> &gt;
inside;"><li>< <strong>Cat
strong>All</st alog
rong> &gt; Variables</st
<strong>Servi rong> &gt;
ce <strong>Vari
Catalog</stro able
ng> &gt; Sets</strong
<strong>Catal ></p>
og
Variables</str
ong> &gt;
<strong>Varia
ble
Sets</strong>
</li><li><stro
ng>All &gt;
Service
Catalog</stro
ng>&gt;<stro
ng>Catalog
Variables</str
ong>&gt;<str
ong> Maintai
n
Items</strong
></li><li><str
ong>All &gt;
Service
Catalog&gt;Ca
talog
CSAP0594 TRUE <p>What are <p>Categori Service
the groups of es</p> Catalog
items
displayed on a
catalog
homepage?
</p>
<ul style="list-
style-position:
inside;"><li>V
ariables</li><l
i>Business
Rules</li><li>
Categories</li
><li>Catalog
Items</li></ul
>
CSAP0381 TRUE <p>What is <p>One or <p>I have Service
created when more Service never liked Catalog
a user order Catalog Task this
orders several (SCTASK) question
items? records<br / because
(3)</p> >A request you can
<ul style="list- (REQ) create
style-position: record<br catalog
inside;"><li>A />A Request items that
variable</li><l Item (RITM) do not
i>One or record</p> generate
more Service tasks. I
Catalog Task have seen
(SCTASK) catalog
records</li><li items that
>A request create
(REQ) records or
record</li><li requests
>A Request without
Item (RITM) tasks.</p>
record</li><li
>A variable
set</li></ul>

CSAP0607 TRUE <p>Which of <p>RITM<br <p>Only Service

the />SCTASK<br REQ &amp; Catalog
<strong>three />REQ</p> RITM is
</strong> created by
things listed default.
below are SCTASK
created when depends on
an order is workflow
placed for a or flow. A
catalog item? SCTASK
</p> related list
<ul style="list- is created
style-position: but the list
inside;"><li>RI is empty by
TM</li><li>SC default.</p
TASK</li><li> >
VAR</li><li>R
EQ</li></ul>
CSAP0971 TRUE <p>Service <p>A Service
Catalog Flow fulfillment Catalog
consists process with
of:</p> a set of
<ul style="list- actions and
style-position: can send
inside;"><li>A notifications
list of tasks to to
complete the nominated
fulfillment users and
process groups</p>
triggered by
events</li><li
>A fulfillment
process with a
set of actions
and can send
notifications
to nominated
users and
groups</li><li
>A fulfillment
process which
cannot send
notifications
but creates
events</li></
ul>

CSAP1744 TRUE What gives <p>Views</ Service

you the p> Catalog
ability to
dynamically
control the
ordering
options
from user
to user &
be defined
for groups
that use a
Catalog?
CSAP0610 TRUE <p>Who can <p>Catalog Service
manage all Administrato Catalog
aspects of the r</p>
Service
Catalog,
except
scripting
functions?</p
>
<ul style="list-
style-position:
inside;"><li>A
dministrator<
/li><li>Catalog
Manager</li>
<li>Catalog
Editor</li><li>
Catalog
Administrator
</li></ul>

CSAP0556 TRUE <p>Where do <p>Maintain <p>Actually Service

you navigate Items</p> Service Catalog
to edit a Catalog
catalog item? &gt;
</p> Catalog
<ul style="list- Definitions
style-position: &gt;
inside;"><li>C Maintain
reate Items</p>
Incident</li><
li>Maintain
Items</li><li>
Service
Portal</li><li>
Service
Catalogs</li><
/ul>
CSAP1743 TRUE <p>Name <p>Categori Service
<strong>three es can have Catalog
</strong> a parent-
facts about child
Service relationship,
catalog such as IT
categories.</ and
p> Laptops.<br
<ul style="list- />A child
style-position: category is a
inside;"><li>C subcategory
ategories of its parent
cannot not category.
have a Each Catalog
parent-child Item, Order
relationship.< Guide,
/li><li>Catego Record
ries can have Producer,
a parent-child Content
relationship, Item, and
such as IT and subcategory
Laptops.</li>< appears as a
li>A child single item
category is a within the
subcategory category.<br
of its parent />In the
category. Service
Each Catalog Catalog,
Item, Order users locate
Guide, Record a category
Producer, for an item
Content Item, or service
and they want to
subcategory order, and
appears as a then click
single item the
within the subcategory
CSAP0548 TRUE <p>From the <p>catalog_ <p><strong Service
list below manager<br >Roles Catalog
name<strong />catalog_p starting
> ublisher<br / with
three</strong >catalog_ad catalog_</s
> Service min</p> trong><br /
Catalog >catalog_te
Management mplate_edi
Roles:</p> tor<br
<ul style="list- />catalog_c
style-position: hannel_ana
inside;"><li>c lyzer<br
atalog_manag />catalog_
er</li><li>cata builder_edi
log_editor</li tor_blank_t
><li>catalog_ emplate<br
publisher</ />catalog_
li><li>catalog_ builder_edi
admin</li></ tor<br
ul> />catalog_v
iew_maske
d<br
/>catalog_i
tem_design
er<br
/>catalog_
manager<b
r
/>catalog_e
ditor<br
/>catalog_l
ookup_ma
nager<br
/>catalog_l
ookup_ad
min<br
/>catalog_a
CSAP0620 TRUE <p>What are <p>Referenc Service
<strong>three e<br Catalog
</strong> />Multiple
common Choice<br
Service />Select
Catalog Box</p>
variable
types?</p>
<ul style="list-
style-position:
inside;"><li>R
eference</li>
<li>Source</li
><li>Multiple
Choice</li><li
>Select
Box</li></ul>
CSAP1751 TRUE <p>Which of <p>Closed<b Service
the<strong> r Catalog
two</strong> />Deployme
items are not nt
stages in Fulfillment</
Service p>
Catalog
fulfillment?
</p>
<ul style="list-
style-position:
inside;"
type="disc"><
li>Waiting for
approval (In
Progress)</li>
<li>Closed</li
><li>Approve
d</li><li>Depl
oyment
Fulfillment</li
></ul>

CSAP0471 TRUE <p>What is a <p>Variable Service

collection of Sets</p> Catalog
variables that
can be reused
across
multiple
catalog
items?</p>
<ul style="list-
style-position:
inside;"><li>V
AR
Collections</li
><li>Lists</li>
<li>Variable
Sets</li><li>V
ariable
Groups</li></
ul>
CSAP0517 TRUE <p>Restate <p>catalog_ Service
the Catalog admin</p> Catalog
Administrator
role from
selections
below:</p>
<ul style="list-
style-position:
inside;"><li>c
atalog_editor
</li><li>catalo
g_admin</li>
<li>catalog_m
anager</
li><li>admin</
li></ul>

CSAP1002 TRUE <p>Select the <p>Multiple Service

option below Choice, Catalog
with types of Select boxes,
variables in a Checkboxes<
Catalog /p>
item.</p>
<ul style="list-
style-position:
inside;"><li>C
haracters,
Images, Field
Lists</li><li>
Multiple
Choice, Select
boxes,
Checkboxes</
li><li>Multiple
Select, Select
Boxes,
Checkboxes</
li></ul>
CSAP1449 TRUE <p>Which <p>Mobile Service
<strong>three phone<br Catalog
</strong> />Laptop<br
items from />Software
below match request</p>
the features
of ordering an
item?</p>
<ul style="list-
style-position:
inside;"><li>
Mobile
phone</li><li
>Create an
incident</li><l
i>Laptop</li>
<li>HR
Case</li><li>S
oftware
request</li></
ul>

CSAP1019 TRUE <p>Select <p>catalog_ Service

<strong>two< admin<br Catalog
/strong> roles />admin</p>
required to
update
catalog
items.</p>
<ul style="list-
style-position:
inside;"><li>c
atalog_admin
</li><li>config
_admin</li><li
>asset</li><li
>catalog_crea
tor</
li><li>admin</
li></ul>
CSAP0422 TRUE <p>Where <p>Service Service
would you go catalog &gt; Catalog
to create an catalog
order definition
guide</p> &gt; order
<p>System guides and
properties click
&gt; css</p> new</p>
<p>Service
catalog &gt;
catalog
definition
&gt; order
guides and
click new</p>
<p>Go to
system
definition
&gt; choice
list</p>

CSAP0976 TRUE <p>What <p>A Service

<strong>three RITM<br Catalog
</strong> />One or
things from more
the list below sc_task
may be records<br /
created when >A REQ</p>
an order is
place for a
catalog item?
</p>
<ul style="list-
style-position:
inside;"><li>A
Variable</li><
li>A
RITM</li><li>
A Variable
Set</li><li>On
e or more
sc_task
records</li><li
>A
REQ</li></ul>
CSAP0563 TRUE <p>What is a <p>Service Service
robust Catalog</p> Catalog
ordering
systems for
users to
request
services and
products?</p
>
<ul style="list-
style-position:
inside;"><li>St
ore
Front</li><li>
Service
Catalog</li><li
>Service
Portal</li><li>
Order
Guide</li></u
l>
CSAP0764 TRUE <p>Under <p>If two Service
which step Catalog
circumstance checkout is
is the enabled</p>
delegated
request
experience
not
supported?
</p>
<ul style="list-
style-position:
inside;"><li>If
a single
request for an
item was
made on
behalf of
multiple
users</li><li>I
f two step
checkout is
enabled</li><l
i>If catalog
item for self
service is
restricted</li>
<li>If the
request was
made using
&#34;Request
for&#34;
variable
type</li></ul>
CSAP1450 TRUE <p>Which <p>Passwor <p><span Service
<strong>two< d reset<br style="font- Catalog
/strong> />New size:
items from electrical 11.0pt;
below match drop</p> line-height:
the features 107%; font-
of requesting family:
a Calibri,
service?</p> sans-
<ul style="list- serif;">&#3
style-position: 4;New
inside;"><li>P electrical
assword drop&#34;
reset</li><li> is a horrible
Order a example.
mobile Thanks,
phone</li><li ServiceNow
>Create an .</span></
incident</li><l p>
i>New
electrical
drop</li></ul
>
CSAP0890 TRUE <p>Where to <p>Request Service
find Number Catalog
Fulfilment (REQ) &gt;
Tasks for an RITM &gt;
REQ in TSK
ServiceNow? (Number)</p
</p> >
<ul style="list-
style-position:
inside;"><li>F
ulfillment
Number
(FNUM) &gt;
RITM &gt; TSK
(Number)</li>
<li>Fulfillment
Number
(FNUM) &gt;
REQ &gt; TSK
(Number)</li>
<li>Request
Number
(REQ) &gt;
RITM &gt; TSK
(Number)</li>
</ul>
CSAP0361 TRUE <p>What are <p>Flow<br <p>Why Service
the />Workflow are Catalog
<strong>two< </p> Workflow
/strong> steps &amp;
to define the Flow
fulfillment referred to
process for a as
service &#34;steps
catalog item? &#34;.
</p> These are
<ul style="list- &#34;appli
style-position: cations&#3
inside;"><li>Pl 4; why do
an</li><li>Flo they
w</li><li>Roa become
dmap</li><li> steps for
Workflow</li> this
</ul> question.</
p>

CSAP0567 TRUE <p>How is a <p>Request Service

password a Catalog
reset fulfilled service</p>
in the Service
Catalog?</p>
<ul style="list-
style-position:
inside;"><li>R
equest a
service</li><li
>Order an
item</li><li>R
ecord
producer</li>
<li>Guided
Setup</li></ul
>
CSAP0495 TRUE <p>How is an <p>Record Service
HR Case Producer</p Catalog
fulfilled in the >
Service
Catalog?</p>
<ul style="list-
style-position:
inside;"><li>O
rder an
item</li><li>G
uided
Setup</li><li>
Record
Producer</li>
<li>Request a
Service</li></
ul>

CSAP0641 TRUE <p>How is a <p>Order an Service

software item</p> Catalog
request
fulfilled in the
Service
Catalog?</p>
<ul style="list-
style-position:
inside;"><li>R
ecord
Producer</li>
<li>Guided
Setup</li><li>
Order an
item</li><li>R
equest a
service</li></
ul>
CSAP0365 TRUE <p>From the <p>Categori <p>When Service
end es and creating a Catalog
user&#39;s Subcategorie catalog
perspective, s</p> item via
how are the Maintain
products and Items,
services in the Subcategori
service es are not
catalog on form
organized? out of box.
</p> Subcategori
<ul style="list- es can be
style-position: found by
inside;"><li>Ti locating
ckets and parent
Requests</li> category on
<li>Task and sc_categor
Subtasks</li> y table and
<li>Incidents reviewing
and Category
Problems</li> list. So,
<li>Categories never really
and called
Subcategories &#34;subca
</li></ul> tegory&#34
; in
system.</p
>
CSAP0644 TRUE <p>What <p>Order Service
presents Guide</p> Catalog
multiple
catalog items
grouped
together
logically as
one request?
</p>
<ul style="list-
style-position:
inside;"><li>O
rder
Guide</li><li>
Catalog
Item</li><li>V
ariable
Set</li><li>Re
cord
Producer</li>
<li>Record
Guide</li></u
l>

CSAP1028 TRUE <p>Sequence <p>Order Service

in a catalogue field on the Catalog
form is variable
determined form</p>
by?</p>
<ul style="list-
style-position:
inside;"><li>S
equence field
on the
variable
form</li><li>
Order field on
the variable
form</li><li>
Date of data
creation of
the
variables</li>
</ul>
CSAP0716 TRUE <p>How do <p>Under Service
users Request Catalog
generally Something</
access the p>
Service
Catalog from
the portal?
</p>
<ul style="list-
style-position:
inside;"><li>U
nder Request
Something</li
><li>Under
System
Status</li><li>
In the
Knowledge
Base</li><li>I
n the
Community</l
i></ul>
CSAP0362 TRUE <p>When <p>Under Service
using the Request Catalog
Service Portal, Something</
how do end p>
users typically
access the
service
catalog?</p>
<ul style="list-
style-position:
inside;"><li>U
nder System
Status</li><li>
Under
Request
Something</li
><li>In the
Knowledge
Base</li><li>I
n the
Community</l
i></ul>
CSAP0954 TRUE <p>Which of <p>Catalog Service
the following items, Catalog
items does record
the Service producers,
Catalog content
include?</p> items</p>
<ul style="list-
style-position:
inside;"><li>C
atalog items,
record
producers,
change
records</li><li
>Catalog
items, record
producers,
content
items,
incidents</li>
<li>Catalog
items, record
producers,
content
items</li><li>
Catalog items,
record
producers,
content
items,
problems</li>
</ul>
CSAP1438 TRUE <p>Which is <p><strong> Service
the correct Service Catalog
path for Catalog</str
getting to ong> &gt;
Record <strong>Cat
Producers? alog
</p> Definitions</
<ul style="list- strong> &gt;
style-position: <strong>Rec
inside;"><li>< ord
strong>Self Producers</
Service strong></p>
</strong>&gt;
<strong>
Record
Producers</st
rong></li><li>
<strong>Servi
ce
Catalog</stro
ng> &gt;
<strong>Catal
og
Definitions</s
trong> &gt;
<strong>Reco
rd
Producers</st
rong></li><li>
<strong>Servi
ce Catalog
&gt; Catalogs
&gt; Record
Producers</st
rong></li></ul
>
CSAP0885 TRUE <p>A REQ in <p>An Service
Service Order</p> Catalog
Request
management
is used to
denote what?
</p>
<ul style="list-
style-position:
inside;"><li>A
n
Asset</li><li>
An
Order</li><li>
a
Group</li><li>
A CI</li><li>A
Task</li></ul>

CSAP0522 TRUE <p>What are <p>Catalog Service

the Items<br Catalog
<strong>three />Catalogs<b
</strong> r
things a user />Categories
with only </p>
Catalog
Administrator
role can
manage?</p>
<ul style="list-
style-position:
inside;"><li>C
atalog
Items</li><li>
Catalogs</li><
li>Categories<
/li><li>Busine
ss
Rules</li></ul
>
CSAP0679 TRUE <p>How are <p>Categori Service
products and es &amp; Catalog
services in the Subcategorie
Service s</p>
Catalog
organized.</p
>
<ul style="list-
style-position:
inside;"><li>Ti
ckets and
Requests</li>
<li>Tasks and
Subtasks</li>
<li>Incidents
and
Problems</li>
<li>Categories
&amp;
Subcategories
</li></ul>

CSAP1444 TRUE What is the <p><strong Service

path to >All</ Catalog
Service strong>
Catalog? &gt;
<strong>Sel
f-Service</s
trong> &gt;
<strong>Se
rvice
Catalog</st
rong></p>
CSAP0614 TRUE <p>Which <p>Business Scripting
one is a Rule</p>
server-side
script?</p>
<ul style="list-
style-position:
inside;"><li>U
I
Script</li><li>
Validation
Script</li><li>
Business
Rule</li><li>Cl
ient
Script</li></ul
>

CSAP0715 TRUE <p>What is <p>JavaScrip Scripting

the language t</p>
used for
ServiceNow
Scripting?</p
>
<ul style="list-
style-position:
inside;"><li>S
wift</li><li>N
ASM</li><li>J
avaScript</li>
<li>Java</li><l
i>C&#43;&#4
3;</li></ul>
CSAP0957 TRUE <form> <p>Business Scripting
<div Rule</p>
id="question-
prompt">
<p>Which
script object
in ServiceNow
runs when an
object is
updated,
inserted,
displayed,
deleted or
queried?</p>
<ul style="list-
style-position:
inside;"><li>U
i
Scripts</li><li
>Client
Scripts</li><li
>UI
Policy</li><li>
Business
Rule</li><li>U
i Policy
Action</li></u
l>
</div>
</form>
CSAP0383 TRUE <p>Which <p>Business Scripting
script runs Rule</p>
when a
record is
displayed,
inserted,
updated,
deleted, or
when a table
is queried?
</p>
<ul style="list-
style-position:
inside;"><li>B
usiness
Rule</li><li>Cl
ient
Script</li><li>
UI
Policy</li></ul
>
CSAP1753 TRUE <p><span <p>It is Scripting
style="font- easier to
size: 10.0pt; debug and
line-height: fix
107%; font- configuratio
family: Calibri, n changes
sans- vs. a script
serif;">Which after an
of the upgrade.
following Therefore, it
statements is is considered
true about good
scripting in practice to
ServiceNow? customize
</span></p> your
<ul style="list- instance
style-position: without
inside;"><li scripting.</p
style="font- >
size:
10pt;"><span
style="font-
size: 10.0pt;
line-height:
107%; font-
family: Calibri,
sans-serif;">It
is easier to
debug and fix
configuration
changes vs. a
script after an
upgrade.
Therefore, it
is considered
good practice
to customize
CSAP0585 TRUE <p>What type <p>onCellEdi Scripting
of client script t()</p>
runs when a
cell on a list
changes value
through use
of the List
editor?</p>
<ul style="list-
style-position:
inside;"><li>o
nSubmit()</li>
<li>onCellEdit
()</li><li>onC
hange()</li><l
i>onLoad()</
li><li>onCellC
hange()</
li></ul>

CSAP0883 TRUE <p>Below are <p>onSubmi Scripting

the types of t<br
Client Scripts, />onLoad<br
select />onCellEdit
<strong>four< <br
/strong> />onChange
correct </p>
answers.</p>
<ul style="list-
style-position:
inside;"><li>o
nSubmit</li><
li>onUpdate<
/li><li>onDele
te</li><li>onL
oad</
li><li>onCellE
dit</
li><li>onChan
ge</
li><li>onCreat
e</li></ul>
CSAP0552 TRUE <p>What are <p>Client- Scripting
the scripts side</p>
that run in a
web browser
called?</p>
<ul style="list-
style-position:
inside;"><li>S
erver-side</li
><li>Transfor
m
Maps</li><li>
Script
Includes</li><
li>Client-
side</li></ul>

CSAP0382 TRUE <p>Which<str <p>UI <p>UI Scripting

ong> Policy<br Builder for
two</strong> />Client Now
run scripts Script</p> Platform
client-side? has
</p> <strong>Cli
<ul style="list- ent
style-position: Side</stron
inside;"><li>B g> Script
usiness Includes.</
Rule</li><li>S p>
cript
Include</li><li
>UI
Policy</li><li>
Client
Script</li></ul
>

CSAP0418 TRUE <p>Business <p>False</ Scripting

rules are real p>
time</p>
<ul style="list-
style-position:
inside;"><li>Tr
ue</li><li>Fal
se</li></ul>
CSAP0419 TRUE <p>Which of <p>Based on Scripting
the following the
are true condition, it
regarding UI can be
Policies?</p> decided
<ul style="list- when to
style-position: make it
inside;"><li>T visible/hidde
hey run only n</p>
on server
side</li><li>Al
l the UI
Policies of
task table are
not extended
by the
incident
table</li><li>
Based on the
condition, it
can be
decided when
to make it
visible/hidden
</li><li>They
run on the
cloud
side</li></ul>
CSAP1761 TRUE <p>Select<str <p>UI Scripting
ong> policies only
two</strong> enforces on
true data entered
statements into a form
from or list
below</p> (passing
<ul style="list- through the
style-position: UI).<br
inside;"><li>U />Data
I policies only Policies are
enforces on applied to all
data entered data entered
into a form or into the
list (passing platform:
through the form (UI),
UI).</li><li>Da import sets,
ta Policies or web
only enforces services.</p
on data >
entered into a
form or list
(passing
through the
UI).</li><li>Da
ta Policies are
applied to all
data entered
into the
platform:
form (UI),
import sets,
or web
services.</li><
li>UI Policies
are applied to
all data
CSAP0595 TRUE <p>Which <p>Client Scripting
<strong>two< Script<br
/strong> from />UI
list below run Policy</p>
scripts client
side?</p>
<ul style="list-
style-position:
inside;"><li>B
usiness
Rule</li><li>Cl
ient
Script</li><li>
Script
Include</li><li
>UI
Policy</li></ul
>

CSAP0384 TRUE <p>What do <p>UI Policy Scripting

you configure Action</p>
to instruct
fields how to
behave on a
form when a
UI policy is
triggered?</p
>
<ul style="list-
style-position:
inside;"><li>U
I
Actions</li><li
>Client
Script</li><li>
Data
Policy</li><li>
UI Policy
Action</li></u
l>
CSAP0997 TRUE <p>Which <p>A piece Scripting
statement is of
correct with JavaScript</
respect to p>
Business
rules:</p>
<ul style="list-
style-position:
inside;"><li>A
Business Rule
must run
before a
database
action</li><li>
A piece of
JavaScript</li
><li>A
Business Rule
must run after
a database
action</li></u
l>

CSAP0406 TRUE <p>What do <p>Round Scripting

client request trip</p>
&#43; server
response
&#61;?</p>
<ul style="list-
style-position:
inside;"><li>Si
ngle
trip</li><li>Ro
und
trip</li><li>M
ultiple
trip</li><li>N
one of the
above</li></u
l>
CSAP0680 TRUE <p>What are <p>onChang <p>Tricky Scripting
the client e()</p> trick
scripts that question.
run when a No mention
particular of whether
field changes in form
value?</p> view or list
<ul style="list- view.
style-position: Seems like
inside;"><li>o onCellEdit
nCellEdit()</li could also
><li>onChang be a
e()</li><li>onL correct
oad()</li><li> answer.</p
onSubmit()</ >
li></ul> <ul
style="list-
style-
position:
inside;"><li
style="list-
style-type:
disc;">onLo
ad(): Runs
when a
form is
loaded.</li
><li
style="list-
style-type:
disc;">onCh
ange():
Runs when
a particular
field
changes
value.</li><
CSAP0440 TRUE <p>Select two <p>UI Scripting
things from Macros<br /
below that >Content
JellyScripting Managemen
is used for? t
</p> System</p>
<ul style="list-
style-position:
inside;"><li>U
I
Macros</li><li
>UI
Policy</li><li>
UI
Action</li><li
>Content
Management
System</li></
ul>
CSAP1769 TRUE <p>To turn on <p><strong> Scripting
the Save All</strong>
button/UI &gt;
Action that <strong>Syst
show “Save”, em
“Insert”, and Properties</
“Insert and strong> &gt;
Stay” buttons <strong>UI
on forms Properties</
navigate strong></p>
to:</p>
<ul style="list-
style-position:
inside;"><li><
strong>
All</strong>
&gt;
<strong>Syste
m
Properties</st
rong> &gt;
<strong>UI
Properties</st
rong></li><li>
<strong>All
</strong>&gt;
<strong>Syste
m Definition
</strong>&gt;
<strong>UI
Properties</st
rong></li><li>
<strong>All
</strong>&gt;
<strong>Syste
m UI
</strong>&gt;
CSAP0472 TRUE <p>What is <p>g_scratc Scripting
the shared hpad</p>
scratchpad
object?</p>
<ul style="list-
style-position:
inside;"><li>g
_scratchpad</
li><li>u_scratc
hpad</li><li>g
s.scratchpad<
/
li><li>sys_sp_
obj</
li><li>sys_obj
_sp</li></ul>
CSAP1772 TRUE <p>Select <p>What Scripting
<strong>two< table to run
/strong> facts against and
about timing
Business (before or
Rules:</p> after insert
<ul style="list- and
style-position: more)<br
inside;"><li> />What
Which User conditions to
and Groups evaluate,
have and what
access</li><li script to run
>What table based on the
to run against evaluation</
and timing p>
(before or
after insert
and
more)</li><li>
What
conditions to
evaluate, and
what script to
run based on
the
evaluation</li
><li>What
forms to
evaluate, and
what list to
display based
on the
evaluation</li
></ul>
<p> </p>
CSAP0397 TRUE <p>On the <p>gs.includ Scripting
client script, e()</p>
which of the
following
variables
cannot be
used?</p>
<ul style="list-
style-position:
inside;"><li>g
_form</li><li>
producer.vari
able</li><li>js
log</li><li>gs.i
nclude()</
li></ul>
CSAP0465 TRUE <p>What are <p>Flows</ Reporting
used to p>
automate
business logic
for a
particular
application or
process?</p>
<ul style="list-
style-position:
inside;"><li>Fl
ows</li><li>Tr
iggers</li><li>
Actions</li><li
>IntegrationH
ub
Spokes</li></
ul>

CSAP1380 TRUE <p>Select an <p>Define Reporting

item from the report
below that grouping</p
can be found >
in the Report
Designer
tab<strong>
Configure</st
rong>:</p>
<ul style="list-
style-position:
inside;"><li>D
efine the
report
grouping</li>
<li>Enter a
report name,
source type,
and a table or
Data
source</li><li
>Select the
report
visualization
format</li></
ul>
CSAP1083 TRUE <p>Name <p>Heatmap Reporting
<strong>three <br
</strong> />Bubble<br
types of />Multi-level
charts pivot
categorized as table</p>
Multidimensi
onal reports
in
ServiceNow.<
/p>
<ul style="list-
style-position:
inside;"><li>Si
ngle
Score</li><li>
Heatmap</li>
<li>Column</l
i><li>Bubble<
/li><li>Multi-
level pivot
table</li></ul
>
CSAP0755 TRUE <p>In <p>Standard Reporting
ServiceNow deviation
Report calculations<
Designer, /p>
what can be
used
to <strong>ag
gregate</stro
ng> field
values?</p>
<ul style="list-
style-position:
inside;"><li>In
teger
abbreviations
</li><li>Stand
ard deviation
calculations</
li><li>Data
based
visualization
domains</li><
li>Float field
metrics</li></
ul>
CSAP0753 TRUE <p>How do <p>Dashboa Reporting
you get to the rds Landing
new Page</p>
dashboard
that allows
instance
administrator
s to
proactively
monitor
system
health?</p>
<ul style="list-
style-position:
inside;"><li>Pl
ugins</li><li>I
mport
Center</li><li
>IntegrationH
ub</li><li>Das
hboards
Landing
Page</li><li>S
erviceNow
Store</li></ul
>
CSAP1383 TRUE <p>Select an <p>Select Reporting
item from the report
below that visualization
can be found format</p>
in the Report
Designer
tab <strong>T
ype</strong>:
</p>
<ul style="list-
style-position:
inside;"><li>S
elect the
report
visualization
format</li><li
>Choose
colors title
and chart
properties</li
><li>Enter a
report
name</li><li>
Enter a source
or
table</li></ul
>
CSAP0727 TRUE <p>Which <p>Applicati Reporting
dashboard on Insights
allows Dashboard</
instance p>
administrator
s to
proactively
monitor
system
health?</p>
<ul style="list-
style-position:
inside;"><li>In
stance Owner
Dashboard</li
><li>Applicati
on Insights
Dashboard</li
><li>System
Administrator
Dashboard</li
><li>CMDB
Dashboard</li
></ul>

CSAP0521 TRUE <p>Name the <p>Type</ Reporting

Report p>
Designer tab
where you
select the
report
visualization
format?</p>
<ul style="list-
style-position:
inside;"><li>St
yle</li><li>Da
ta</li><li>Typ
e</li><li>Conf
igure</li></
ul>
CSAP1829 TRUE <p>Usually <p>no Reporting
_____ is signal</p>
detected for a
shorter
amount of
time than it
takes to
detect an
anti-signal. In
this case, the
application
shows a
simple
&#34;_____&
#34; message.
No
notifications
are sent and
no action is
necessary.</p
>
<ul style="list-
style-position:
inside;"><li>a
nti-signal</li>
<li>no
signal</li><li>
non
signal</li><li>
signal</li></ul
>
CSAP0816 TRUE <p>Which <p>PCI Reporting
ServiceNow Configuratio
dashboard n Controls
shows the score</p>
compliant
security
checks in a
system?</p>
<ul style="list-
style-position:
inside;"><li>P
CI Compliance
Monitor
score</li><li>
PCI
Configuration
Controls
score</li><li>
PCI
Compliance
Manager
score</li><li>
PCI Security
Center
score</li><li>
PCI
Compliance
Center
score</li></ul
>
CSAP0354 TRUE <p>By <p>The Reporting
default, a report
report is creator
shared only</p>
with:</p>
<ul style="list-
style-position:
inside;"><li>Al
l users and
groups</li><li
>All
roles</li><li>
Only groups
that the
report creator
belongs
to</li><li>The
report creator
only</li></ul>

CSAP1828 TRUE <p>The KPI <p>Signals</ Reporting

_____ p>
application
considers the
following
behaviors to
&#39;signal&
#39; special
cause
variation:</p>
<ul style="list-
style-position:
inside;"><li>A
nti-Signals</li
><li>Signals</l
i><li>Non-
Signals</li><li
>No
Signal</li></u
l>
CSAP0763 TRUE <p>When <p>Anti- Reporting
using the signals</p>
performance
analytics
application in
the Now
platform,
what kind of
KPI signals are
used to make
decisions that
statistically
support long
term
workflow
stability?</p>
<ul style="list-
style-position:
inside;"><li>St
ability-
signals</li><li
>long-term-
signals</li><li
>Anti-
signals</
li><li>Non-
signals</
li></ul>
CSAP0661 TRUE <p>Who is a <p>The Reporting
report shared report
with by creator
default?</p> only</p>
<ul style="list-
style-position:
inside;"><li>Al
l
roles</li><li>
Only groups
that the
creator
belongs
to</li><li>The
report creator
only</li><li>Al
l users and
groups</li></
ul>

CSAP0528 TRUE <p>How is <p>By the Reporting

report data column
grouped clicked</p>
when
generating a
report from a
list?</p>
<ul style="list-
style-position:
inside;"><li>B
y
date</li><li>B
y
user</li><li>B
y the column
clicked</li><li
>By
sys_id</li><li>
None of the
above</li></u
l>
CSAP1827 TRUE <p> The <p>anti- Reporting
_____ lets signal</p>
you know
that your
workflow is
under
control.</p>
<ul style="list-
style-position:
inside;"><li>n
o
signal</li><li>
anti-signal</li
><li>non-
signal</li><li>
signal</li></
ul>

CSAP1030 TRUE <p>Which of <p>Measure Reporting

the below s and
items relates evaluates
to a metric in the
ServiceNow effectiveness
reporting?</p of IT Service
> Managemen
<ul style="list- t
style-position: process</p>
inside;"><li>A
report gauge
available for
dashboards</l
i><li>Measure
s and
evaluates the
effectiveness
of IT Service
Management
process</li><l
i>Measures
and evaluates
the
effectiveness
of the
CMDB</li><li>
Measure the
time between
two date
fields</li></ul
>
CSAP0523 TRUE <p>What are <p>Guided< <p>This Reporting
<strong>three br seems to
</strong> />Flexible<br be more
types of />Freeform< marketing
Visual Task /p> data as
Boards?</p> opposed to
<ul style="list- system
style-position: knowledge.
inside;"><li>G Options
uided</li><li> available as
Variable</li>< per
li>Flexible</li docs.servic
><li>Freeform enow.com-
</li></ul> </p>
<p>With
Visual Task
Boards you
can:</p>
<ul
id=""><li>C
reate a
freeform
board </li>
<li>Create
a data
driven
board</li><
li>Delete a
task
board</li><
li>Add or
modify task
board
lanes</li><l
i>Add users
to
boards</li>
CSAP0351 TRUE <p>Which <p>Configur Reporting
phase of the e</p>
Report
designer lets
you define
the Group by
attribute?</p
>
<ul style="list-
style-position:
inside;"><li>St
yle</li><li>Ty
pe</li><li>Co
nfigure</li><li
>Data</li></
ul>
CSAP0698 TRUE <p>What lets <p>Responsi Reporting
users share ve
Widgets like Dashboards<
Reports and /p>
Performance
Analytics
visualizations
?</p>
<ul style="list-
style-position:
inside;"><li>C
ontrol
Panel</li><li>
Responsive
Dashboards</
li><li>Analytic
s
Filter</li><li>
Visual
Analytics
Board</li></u
l>

CSAP0352 TRUE <p>Which of <p>Publish< Reporting

the following br />Export
are valid to PDF<br
report sharing />Add to
options? dashboard<b
(5)</p> r
<ul style="list- />Schedule<
style-position: br
inside;"><li>A />Share</p>
dd to
homepage</li
><li>Publish</
li><li>Export
to
PDF</li><li>A
dd to
dashboard</li
><li>Clone</li
><li>Schedule
</li><li>Share
</li></ul>
CSAP1082 TRUE <p>Name <p>Area<br Reporting
<strong>five< />Column<b
/strong> r
types of />Line<br
charts />Spline<br /
categorized as >Step
Time Series in Line</p>
ServiceNow.<
/p>
<ul style="list-
style-position:
inside;"><li>H
eatmap</li><l
i>Area</li><li
>Bubble</li><
li>Column</li
><li>Line</
li><li>Spline</
li><li>Step
Line</li></ul>
CSAP1381 TRUE <p>Select an <p>Choose Reporting
item from colors title
below that and chart
can be found properties</
in the Report p>
Designer
tab <strong>S
tyle</strong>:
</p>
<ul style="list-
style-position:
inside;"><li>D
efine the
report
grouping</li>
<li>Enter a
report name,
source type,
and a table or
Data
source</li><li
>Choose
colors title
and chart
properties</li
><li>Select
the report
visualization
format</li></
ul>
CSAP0503 TRUE <p>What is <p>Report Reporting
the tool that Designer</p
allows you to >
create and
distribute
your own
reports?</p>
<ul style="list-
style-position:
inside;"><li>Vi
sual Task
Board</li><li>
Control
Panel</li><li>
Report
Designer</li>
<li>Report
Filter</li><li>
Report
Buddy</li></u
l>

CSAP1008 TRUE <p>Name the <p>Bar Reporting

<strong>two< Chart<br
/strong> />Pie
report types Chart</p>
that can be
created from
list view of
records.</p>
<ul style="list-
style-position:
inside;"><li>B
ar
Chart</li><li>
Time
Series </li><li
>Pie
Chart</li><li>
List
report</li><li
>Single
Score</li></ul
>
CSAP0505 TRUE <p>Which <p>Data</p> Reporting
Report
Designer tab
allows you to
enter report
name and
source
type:</p>
<ul style="list-
style-position:
inside;"><li>St
yle</li><li>Ty
pe</li><li>Co
nfigure</li><li
>Data</li><li>
Report
Name</li></u
l>

CSAP1079 TRUE <p>Name <p>Bar<br / Reporting

<strong>four< >Histogram<
/strong> br
types of />Horizontal
charts Bar<br
categorized as />Pareto</p
Bars in >
ServiceNow.<
/p>
<ul style="list-
style-position:
inside;"><li>B
ar</li><li>Hist
ogram</li><li
>Column</li>
<li>Horizontal
Bar</li><li>Pa
reto</li><li>Di
al</li></ul>
<p> </p>
CSAP1084 TRUE <p>Name <p>Dial<br / Reporting
<strong>three >Single
</strong> Score<br
types of />Speedome
charts ter</p>
categorized as
Scores in
ServiceNow.<
/p>
<ul style="list-
style-position:
inside;"><li>Pi
e</li><li>Dial<
/li><li>Semi-
donut</li><li>
Single
Score</li><li>
Funnel</li><li
>Speedomete
r</li></ul>

CSAP0488 TRUE <p>What is an <p>Line</p> Reporting

example of a
Time Series
Chart?</p>
<ul style="list-
style-position:
inside;"><li>Li
st</li><li>Bar
</li><li>Single
Score</li><li>
Speedometer
</li><li>Line</
li></ul>
CSAP0609 TRUE <p>Which <p>Style</ Reporting
Report p>
Designer tab
allows you to
choose colors
&amp; title?
</p>
<ul style="list-
style-position:
inside;"><li>D
ata</li><li>Sty
le</li><li>Con
figure</li><li>
Type</li></
ul>

CSAP0910 TRUE <p>Select<str <p>From the Reporting

ong> Column
two</strong> Header in a
options that list
can be view<br
accessed from />View/Run
the Reporting application
module from module</p>
list
below.</p>
<ul style="list-
style-position:
inside;"><li>Fr
om the Form
view</li><li>F
rom the
Column
Header in a
list
view</li><li>F
rom the Form
designer</li><
li>View/Run
application
module</li></
ul>
CSAP0509 TRUE <p>Where do <p>Reports Reporting
reports &gt;
appear after View/Run</
you create p>
them?</p>
<ul style="list-
style-position:
inside;"><li>R
eports &gt;
View/Run</li>
<li>ServiceDe
sk &gt; My
Reports</li><l
i>Performanc
e Analytics
&gt;
Reporting</li>
<li>Reports
&gt; Newly
Created</li><
/ul>
CSAP1382 TRUE <p>Select an <p>Enter a Reporting
item from report name,
below that source type,
can be found and a table
in the Report or Data
Designer tab source</p>
<strong>Data
</strong>:</p
>
<ul style="list-
style-position:
inside;"><li>D
efine the
report
grouping</li>
<li>Select the
report
visualization
format</li><li
>Enter a
report name,
source type,
and a table or
Data
source</li><li
>Choose
colors title
and chart
properties</li
></ul>
CSAP0353 TRUE <p>What is <p>Share Reporting
the the
recommende report</p>
d way to
share a
report</p>
<ul style="list-
style-position:
inside;"><li>D
ownload as
PDF</li><li>E
mail an
attachment</l
i><li>Share
the
report</li><li
>Publish to an
instance
URL</li></ul>

CSAP1826 TRUE <p>When KPI <p>anti- Reporting

Signals does signal</p>
not detect
abnormal
variation for a
significant
amount of
time, it
generates
_____
_____.</p>
<ul style="list-
style-position:
inside;"><li>n
on-signal</li>
<li>anti-
signal</li><li>
no-signal</li>
<li>signal</
li></ul>
CSAP1023 TRUE <p>What <p>Configur Reporting
phase of the e</p>
report
designer lets
you choose
the fields
needed in a
list
report?</p>
<ul style="list-
style-position:
inside;"><li>St
yle</li><li>Ty
pe</li><li>Co
nfigure</li><li
>Data</li></
ul>

CSAP0992 TRUE <p>Select <p>Add to Reporting

<strong>five< dashboard<b
/strong> valid r
report sharing />Publish<br
options from />Schedule<
the list br />Export
below.</p> to pdf<br
<ul style="list- />Share</p>
style-position:
inside;"><li>A
dd to
dashboard</li
><li>Publish</
li><li>Schedul
e</li><li>Add
to
homepage</li
><li>Clone</li
><li>Export to
pdf</li><li>Sh
are</li></ul>
CSAP1362 TRUE <p>Responsiv <p>Content Reporting
e Dashboards frame</p>
in the _____
_____ let
users share
widgets like
Reports and
Performance
Analytics
visualizations.
</p>
<ul style="list-
style-position:
inside;"><li>B
anner
frame</li><li>
Application
Navigator</li>
<li>Content
Navigator</li>
<li>Content
frame</li></u
l>

CSAP0350 TRUE <p>Which <p>Style</ Reporting

phase of the p>
Report
designer lets
you choose a
color scheme
for the report
visualization?
</p>
<ul style="list-
style-position:
inside;"><li>C
onfigure</li><
li>Data</li><li
>Type</li><li>
Style</li></
ul>
CSAP1080 TRUE <p>Name <p>Donut<b Reporting
<strong>three r />Pie<br
</strong> />Semi
types of donut</p>
charts
categorized
Pies and
Donuts as in
ServiceNow.<
/p>
<ul style="list-
style-position:
inside;"><li>D
onut</li><li>P
ie</li><li>Pi</
li><li>Semi
donut</li><li>
Cream
filled</li></ul
>

CSAP0631 TRUE <p>What are <p>Pie Reporting

<strong>two< chart<br
/strong> />Bar
report chart</p>
visualizations
types that can
be generated
from a list of
records?</p>
<ul style="list-
style-position:
inside;"><li>Si
ngle
score</li><li>
Pie
chart</li><li>L
ine
chart</li><li>
Bar
chart</li></ul
>
CSAP0222 TRUE Navigate Reports Reporting
here to &gt;
modify an View/Run
existing
report

CSAP0526 TRUE <p>name the <p>Configur Reporting

Report e</p>
Designer tab
where Report
Grouping is
defined?</p>
<ul style="list-
style-position:
inside;"><li>St
yle</li><li>Da
ta</li><li>Typ
e</li><li>Conf
igure</li><li>
Grouping</
li></ul>
CSAP0462 TRUE <p>What is an <p>Pareto</ <p>Better Reporting
example of a p> examples
column and would be a
bar Column
chart?</p> chart and a
<ul style="list- Line chart
style-position: or a
inside;"><li>D Column
onut</li><li>D chart and a
ial</li><li>Par Time Series
eto</li><li>Sp chart. A
line</li></ul> Pareto
report type
displays
individual
values in
descending
order by
bars, the
cumulative
percentage
of the total
is
represente
d by a
line.</p>

CSAP0561 TRUE <p>What are <p>Publish< Reporting

the br />Export
<strong>three to PDF<br
</strong> />Share</p>
report sharing
options?</p>
<ul style="list-
style-position:
inside;"><li>Cl
one</li><li>P
ublish</li><li>
Export to
PDF</li><li>S
hare</li></ul>
CSAP1310 TRUE <p>Name <p>Reducing Product
<strong>three the amount
</strong>, of time
items from spent
below about resolving
how tasks<br
<strong>Predi />Reducing
ctive the number
Intelligence</ of
strong> interactions
results in required to
improved resolve
efficiency and tasks<br
quality and />Reducing
reduces the number
costs:</p> of potential
<ul style="list- human
style-position: errors that
inside;"><li>R could occur
educing the while
amount of categorizing
time spent and
resolving assigning
tasks</li><li> work</p>
Reducing the
amount of
incidents
calls</li><li>R
educing the
number of
interactions
required to
resolve
tasks</li><li>
Reducing the
number of
potential
CSAP0718 TRUE <p>What <p>Subscript Notification
allows users ions</p> s
to manage
which
notifications
they receive?
</p>
<ul style="list-
style-position:
inside;"><li>C
onnect
Chat</li><li>S
ubscriptions</
li><li>Now on
Now</li><li>S
ystem
Properties</li
></ul>

CSAP0347 TRUE <p>Where <p>System <p>OoB Notification

can users set settings</p> says simply s
their &#34;Settin
notification gs&#34;.</
subscription p>
preferences?
</p>
<ul style="list-
style-position:
inside;"><li>N
otification
settings</li><l
i>System
settings</li><l
i>Subscription
settings</li><l
i>Email
settings</li></
ul>
CSAP0616 TRUE <p>What <p>System Notification
triggers Events</p> s
notifications?
</p>
<ul style="list-
style-position:
inside;"><li>S
ystem
Events</li><li
>Service Level
Agreement</l
i><li>Dot-
walking</li><l
i>Activity
Stream</li></
ul>

CSAP0867 TRUE <p>Which <p>Subscript Notification

feature allows ions</p> s
users to
manage their
own
notifications?
</p>
<ul style="list-
style-position:
inside;"><li>Pl
atform
Chat</li><li>C
onnect
Chat</li><li>S
ystem
Properties</li
><li>Subscript
ions</li><li>P
ortal
Properties</li
></ul>
CSAP0490 TRUE <p>Where do <p>System <p>Book Notification
you navigate Notification had s
to see the &gt; Email incorrect
notifications &gt; answer
currently Notifications &#34;Syste
defined in the </p> m
system?</p> Notification
<ul style="list- &gt;
style-position: Notification
inside;"><li>S s&#34;. I
ystem took
Notification correct
&gt; answer
Notifications< from
/li><li>System docs.servic
Notification enow.com
&gt; Email &amp;
&gt; what I
Notifications< observe in
/li><li>System my
Properties PDI.</p>
&gt;
Notifications<
/li><li>Notific
ations &gt;
System</li></
ul>
CSAP1344 TRUE <p>Regarding <p>Make Notification
inbound email changes to a s
actions, name system
<strong>three table<br
</strong>type />Send the
s of actions user an
the system email
can take in message in
response to a reply<br
user’s />Override
message.</p> agent
<ul style="list- capacity for
style-position: selected
inside;"><li>C agents</p>
reate custom
applications</
li><li>Make
changes to a
system
table</li><li>S
end the user
an email
message in
reply</li><li>
Override
agent
capacity for
selected
agents</li></
ul>
CSAP0650 TRUE <p>Where do <p>System <p>Actually Notification
users set their Settings</p> under s
notification <strong>Sy
subscription stem
preferences? Settings</st
</p> rong> &gt;
<ul style="list- <strong>No
style-position: tification
inside;"><li>S preference
ubscription s</strong>
Settings</li><l </p>
i>Email
Settings</li><l
i>System
Settings</li><l
i>Notification
Settings</li><
/ul>

CSAP0952 TRUE <p>What item <p>Inbound Notification

in ServiceNow Actions</p> s
is used for
creating
incidents via
email?</p>
<ul style="list-
style-position:
inside;"><li>E
mail
Actions</li><li
>Business
Rules</li><li>
Email
Policies</li><li
>Data
Policies</li><li
>Inbound
Actions</li></
ul>
CSAP0646 TRUE <p>Where to <p>What Notification
configure will it s
&#34;Overrid contain</p>
e the
Message
HTML&#34;
for
notifications?
</p>
<ul style="list-
style-position:
inside;"><li>
Which email
template</li>
<li>What will
it
contain</li><li
>When to
send</li><li>
Who will
receive</li></
ul>
CSAP0344 TRUE <p>When <p>Select Notification
configuring an variables</p s
email >
notification,
where can
you choose
field values
from the
record to
include within
the message?
</p>
<ul style="list-
style-position:
inside;"><li>S
elect fields
pane</li><li>S
elect
variables</li>
<li>Variables
context
menu</li><li>
Platform
variables</li>
</ul>
CSAP1360 TRUE <p>Select <p>Select Notification
<strong>three variable s
</strong> fro values to
m the list include in
below to subject or
name message<br
contents of />Override
<strong>What the message
it will HTML<br
contain</stro />Apply an
ng><span email
style="font- template</p
size: 11pt; >
line-height:
107%; font-
family: Calibri,
sans-
serif;">:</spa
n></p>
<ul style="list-
style-position:
inside;"><li
style="font-
size:
11pt;"><span
style="font-
size: 11pt;
line-height:
107%; font-
family: Calibri,
sans-
serif;">Select
variable
values to
include in
subject or
message</spa
CSAP0489 TRUE <p>What are <p>When to Notification
the send<br s
<strong>three />What it
</strong> will
tabs used to contain<br /
configure an >Who will
email receive</p>
notification?
</p>
<ul style="list-
style-position:
inside;"><li>
When to
send</li><li>
Which email
template</li>
<li>Why
send</li><li>
What it will
contain</li><li
>Who will
receive</li></
ul>
CSAP0345 TRUE <p>Which <p>What it Notification
<strong>three will s
</strong> contain<br /
tabs are used >When to
to configure send<br
an email />Who will
notification? receive</p>
</p>
<ul style="list-
style-position:
inside;"><li>
What it will
contain</li><li
>When to
send</li><li>
Who will
receive</li><li
>Which email
template</li>
<li>What the
subjects
is</li></ul>
<p> </p>

CSAP0599 TRUE <p>What is <p>Preview Notification

used to Notification< s
preview how /p>
the
Notification
will appear to
the user?</p>
<ul style="list-
style-position:
inside;"><li>P
review
Notification</
li><li>Imperso
nate
User</li><li>S
neak
Peek</li><li>A
uto
preview</li><
/ul>
CSAP0726 TRUE <p>How can <p>Provide Notification
administrator common s
s utilize the notification
same content content</p>
for different
notification
channels?</p
>
<ul style="list-
style-position:
inside;"><li>C
onfigure
default
notification
content</li><l
i>Set up
related
notification
content</li><l
i>Enable
actionable
notification
content</li><l
i>Provide
common
notification
content</li><
/ul>
CSAP0346 TRUE <p>Which <p>Subscript Notification
feature allows ions</p> s
users to
manage
which
notifications
they receive
about various
activities
occurring in
the platform?
</p>
<ul style="list-
style-position:
inside;"><li>N
ow on
Now</li><li>S
ubscriptions</
li><li>Platfor
m
Chat</li><li>S
erviceNow
Mobile</li></
ul>
CSAP0496 TRUE <p>What are <p>Inbound Notification
the actions Email s
that the Actions</p>
system takes
in response to
messages
from users?
</p>
<ul style="list-
style-position:
inside;"><li>Tr
iggers</li><li>
Inbound
Email
Actions</li><li
>Assignment
Rules</li><li>
Auto
Feedback</li>
</ul>

CSAP0403 TRUE <p>When a <p>True</p> Notification

request is s
rejected, a
notification is
sent and sets
the status to
rejected.</p>
<ul style="list-
style-position:
inside;"><li>Tr
ue</li><li>Fal
se</li></ul>
CSAP0348 TRUE <p>Notificatio <p>Email<br <p>What Notification
ns in the Now />Meeting the heck is s
Platform Invitation<br a meeting
occur through />SMS</p> invitation in
which of the ServiceNow
following<stro ?</p>
ng>
three</strong
> methods?
</p>
<ul style="list-
style-position:
inside;"><li>Vi
rtual
Agent</li><li>
Email</li><li>
Meeting
Invitation</li>
<li>SMS</li><l
i>Workplace
Chat</li></ul>

CSAP0511 TRUE <p>What are <p>Email<br <p>What Notification

the />SMS<br the heck is s
<strong>three />Meeting a
</strong> Invitation</p <strong>m
methods > eeting
where invitation</
notifications strong> in
appear?</p> ServiceNow
<ul style="list- ?</p>
style-position:
inside;"><li>Vi
rtual
Agent</li><li>
Email</li><li>
SMS</li><li>
Meeting
Invitation</li>
</ul>
CSAP1358 TRUE <p>Select <p>Define Notification
<strong>two< conditions to s
/strong> from be
the list below met<br
to name />Identify if
contents of a record
<strong>Whe insert or
n to update
send:</strong results in the
></p> notification<
<ul style="list- /p>
style-position:
inside;"><li>D
efine
conditions to
be
met</li><li>M
ake the
notification
Subscribable<
/li><li>Identif
y if a record
insert or
update results
in the
notification</l
i><li>Select
variable
values to
include in
subject or
message
results in the
notification</l
i></ul>
CSAP0340 TRUE <div>Name <p>User <p>Additio Notification
<strong>four< presence<br nal s
/strong> ways />Activity comments
to collaborate stream<br are used to
with team />Connect communica
members on chat<br te with
tasks?</div> />Work customers
<div> notes</p> or other
<ul style="list- non
style-position: technical
inside;"><li>U folks.</p>
ser
presence</li>
<li>Additional
comments</li
><li>Activity
stream</li><li
>Connect
chat</li><li>C
omments</li>
<li>Work
notes</li></ul
>
</div>
CSAP0604 TRUE <p>Where is <p>Who will Notification
&#34;make receive</p> s
the
notification
subscribe-
able by
users&#34;
located?</p>
<ul style="list-
style-position:
inside;"><li>
Which email
template</li>
<li>Who will
receive</li><li
>When to
send</li><li>
What it will
contain</li></
ul>
CSAP1348 TRUE <p <p><strong> Notification
style="margin System s
: 0cm 0cm Settings</str
8pt; line- ong> &gt;
height: 107%; <strong>Noti
font-size: fication
11pt; font- Preferences<
family: Calibri, /strong></p
sans- >
serif;">Users
can set their
notification
subscription
preferences
by navigating
to:</p>
<ul style="list-
style-position:
inside;"><li
style="line-
height: 107%;
font-size:
11pt; font-
family: Calibri,
sans-
serif;"><stron
g>User
menu</strong
> &gt;
<strong>Subs
criptions</str
ong></li><li
style="line-
height: 107%;
font-size:
11pt; font-
family: Calibri,
CSAP0687 TRUE <p>What are <p>Send the Notification
the user an s
<strong>two< email
/strong> message in
types of reply<br
actions the />Make
system can changes to a
take in system
response to a table</p>
user&#39;s
message?</p
>
<ul style="list-
style-position:
inside;"><li>S
end the user
an email
message in
reply</li><li>
Update the
welcome
page</li><li>P
rint the
requested
record</li><li
>Make
changes to a
system
table</li></ul
>
CSAP0479 TRUE <p>Where do <p>When to Notification
you configure send</p> s
&#34;Define
conditions to
be met&#34;
for
Notifications?
</p>
<ul style="list-
style-position:
inside;"><li>
What it will
contain</li><li
>Which email
template</li>
<li>When to
send</li><li>
Who will
receive</li></
ul>

CSAP0630 TRUE <p>What <p>Subscript Notification

allows users ions</p> s
to manage
which
notifications
they receive?
</p>
<ul style="list-
style-position:
inside;"><li>S
erviceNow
Mobile</li><li
>Subscription
s</li><li>Now
on
Now</li><li>P
latform
Chat</li></ul>
CSAP1010 TRUE <p>Name<str <p>SMS<br / Notification
ong> >Email<br s
three</strong />Meeting
> different Invitation</p
methods for >
Notifications
in the now
platform.</p>
<ul style="list-
style-position:
inside;"><li>Vi
rtual
Agent</li><li>
SMS</li><li>E
mail</li><li>
Workplace
Chat</li><li>
Meeting
Invitation</li>
<li>Connect
Bot</li></ul>
CSAP1361 TRUE <p>You can <p><strong> Notification
verify your All</strong> s
Notification &gt;
was sent <strong>Syst
correctly em
using:</p> Mailboxes</
<ul style="list- strong> &gt;
style-position: <strong>Out
inside;"><li>< bound</stro
strong>All</st ng> &gt;
rong> &gt; <strong>Out
<strong>Syste box</strong
m ></p>
Mailboxes</st
rong> &gt;
<strong>Outb
ound</strong
> &gt;
<strong>Outb
ox</strong></
li><li><strong
>All</strong>
&gt;
<strong>Syste
m
Mailboxes</st
rong> &gt;
<strong>Inbo
und</strong>
&gt;
<strong>Outb
ox</strong></
li><li><strong
>All</strong>
&gt;
<strong>Syste
m
CSAP0790 TRUE <p>What type <p>Email</ Notification
of notification p> s
allow users to
know when
knowledge
articles are
about to
expire?</p>
<ul style="list-
style-position:
inside;"><li>A
gent
Workspace</l
i><li>SMS</li>
<li>Self-
Service
Notifications<
/li><li>Email<
/li></ul>
CSAP1359 TRUE <p>Select <p>Select Notification
<strong>two< Users or s
/strong> from Groups from
the list below field values
to name on the
contents of notification
<strong><spa record<br
n style="font- />Make the
size: 11.0pt; notification
line-height: Subscribable
107%; font- </p>
family: Calibri,
sans-
serif;">Who
will
Receive</spa
n></strong><
span
style="font-
size: 11.0pt;
line-height:
107%; font-
family: Calibri,
sans-
serif;">:</spa
n></p>
<ul style="list-
style-position:
inside;"><li
style="font-
size:
11pt;"><span
style="font-
size: 11.0pt;
line-height:
107%; font-
family: Calibri,
CSAP0973 TRUE <p>How to <p>System Notification
navigate to Logs &gt; s
emails Emails</p>
sent/received
out/in from
the Now
platform
Application
navigator?</p
>
<ul style="list-
style-position:
inside;"><li>S
ystem Logs
&gt;
Emails</li><li
>System
Policy &gt;
Email &gt;
Email</li><li>
System
Notification
&gt;
Email</li><li>
System
Notification
&gt; Email
&gt;
Emails</li></u
l>
CSAP0947 TRUE <p>Which <p>List Lists &
context menu Column Filters
allows you to Context
export data menu</p>
from the list
view?</p>
<ul style="list-
style-position:
inside;"><li>Li
st Title
Context
menu</li><li>
Record
Context
menu</li><li>
List Column
Context
menu</li><li>
Form Context
menu</li></ul
>

CSAP0597 TRUE <p>What are <p>Breadcru Lists &

the filter mbs</p> Filters
conditions
also known
as?</p>
<ul style="list-
style-position:
inside;"><li>Fi
led
Values</li><li
>Title
Bars</li><li>B
readcrumbs</
li><li>Column
Heading</li><
li>Bread
dots</li></ul>
CSAP1228 TRUE <p>Name<str <p>A title Lists &
ong> bar<br Filters
four</strong> />Filters<br /
things that >Breadcrum
the list bs<br
interface />Columns
consists of data</p>
of:</p>
<ul style="list-
style-position:
inside;"><li>A
title
bar</li><li>Fa
vorites</li><li
>Filters</li><li
>Breadcrumb
s</li><li>Colu
mns of
data</li><li>D
ashboards</li
></ul>
CSAP0322 TRUE <p>Name<str <p>Drag the Lists &
ong> breadcrumb Filters
three</strong s of a filters
> ways to list to the
create a Favorites
favorite?</p> tab<br
<ul style="list- />Drag an
style-position: individual
inside;"><li>D record to the
rag the Favorites
breadcrumbs tab<br
of a filters list />Select the
to the star of its
Favorites correspondi
tab</li><li>Dr ng
ag an application
individual or
record to the module</p>
Favorites
tab</li><li>Sel
ect the
personalizatio
n gear
icon</li><li>S
elect the start
of its
correspondin
g
section</li><li
>Select the
star of its
correspondin
g application
or
module</li></
ul>
CSAP0329 TRUE <p>A filter is a <p>Breadcru Lists &
set of mbs</p> Filters
conditions
applied to a
table to help
you find and
work with a
subset of
data. In the
Now
Platform,
filter
conditions are
also referred
to as:</p>
<ul style="list-
style-position:
inside;"><li>C
olumn
Headings</li>
<li>Filed
values</li><li
>Breadcrumb
s</li><li>Title
Bars</li></ul>
CSAP1238 TRUE <p>What <p>Natural Lists &
allows you to Language Filters
filter the list Query</p>
data using
natural
language,
instead of the
condition
builder?</p>
<ul style="list-
style-position:
inside;"><li>N
atural
Language
Query</li><li>
Artificial
Intelligence
Query</li><li>
Natural
Predictive
Intelligence</l
i></ul>

CSAP0935 TRUE <p>How can <p>List Lists &

you modify editor</p> Filters
field data in a
list view
without
opening the
record?</p>
<ul style="list-
style-position:
inside;"><li>C
olumn
editor</li><li>
Field
editor</li><li>
List
editor</li><li>
table
editor</li></u
l>
CSAP0423 TRUE <p>What <p>It allows Lists &
does the list you to Filters
editor update the
do?</p> record
<ul style="list- without
style-position: having to
inside;"><li>It open a
shows the form</p>
average
response time
of your
ServiceNow
instance</li><
li>It displays
the
processing
time,
including the
total time,
network
latency and
browser
rendering and
parsing</li><li
>It allows you
to update the
record
without
having to
open a
form</li><li>A
ll of the
above</li><li>
None of the
above</li></u
l>
CSAP0458 TRUE <p>What are <p>v3<br Lists &
the />v2</p> Filters
<strong>two<
/strong> list
versions?</p>
<ul style="list-
style-position:
inside;"><li>v
3</li><li>v0</
li><li>v1</li><
li>v2</li></ul
>
CSAP1012 TRUE <p>Which <p>personali Lists &
role is ze_list</p> Filters
required to
change list
layout?</p>
<ul style="list-
style-position:
inside;"><li>c
onfigure_list<
/li><li>person
alize_list_cont
rol</li><li>list
_control</
li><li>persona
lize_list</
li><li>list_ad
min</li></ul>

CSAP0671 TRUE <p>What is a <p>Filter</ Lists &

set of p> Filters
conditions
applied to a
table to work
with a subset
of data?</p>
<ul style="list-
style-position:
inside;"><li>R
ecord</li><li>
List</li><li>Fil
ter</li><li>Fie
ld</li></ul>
CSAP0598 TRUE <p>What <p>List field Lists &
context menu context Filters
is available for menu</p>
each value in
a list?</p>
<ul style="list-
style-position:
inside;"><li>Li
st column
context
menu</li><li>
List filter
context
menu</li><li>
List field
context
menu</li><li>
List title
menu</li></ul
>
<p> </p>

CSAP0918 TRUE <p>Where are Lists &

breadcrumbs Filters
in
ServiceNow?
</p>
<ul style="list-
style-position:
inside;"><li>T
he menu on
each column
header</li><li
>The menu at
the top of a
list</li><li>Th
e filter
conditions in
a list view are
referred to as
breadcrumbs
</li></ul>
CSAP1094 TRUE <p>Select<str <p>Show<br Lists &
ong> />Refresh Filters
three</strong List<br
> items that />Create
List Title Favorite</p>
menu consists
of:</p>
<ul
style="margin
-bottom: 0cm;
margin-top:
0px; list-style-
position:
inside;"><li
style="margin
: 0cm 0cm
0cm 0px; line-
height: 107%;
font-size:
11pt; font-
family: Calibri,
sans-
serif;">Show<
/li><li
style="margin
: 0cm 0cm
0cm 0px; line-
height: 107%;
font-size:
11pt; font-
family: Calibri,
sans-
serif;">User</
li><li
style="margin
: 0cm 0cm
0cm 0px; line-
CSAP1007 TRUE <p>Name<str <p>List Lists &
ong> Column Filters
two</strong> Context
types of menu<br
context />Form
menus Context
ServiceNow menu</p>
provides.</p>
<ul style="list-
style-position:
inside;"><li>Fi
lter Context
menu</li><li>
List Column
Context
menu</li><li>
Form Context
menu</li><li>
List Filter
Context
menu</li></ul
>
CSAP1241 TRUE <p>Where do <p>Right <p>Don&# Lists &
we go in Next click any 39;t like Filters
Experience UI column how they
to create a header and call this
new select column
view?</p> Configure header as
<ul style="list- &gt; List opposed to
style-position: Layout</p> list column
inside;"><li>Ri context
ght click any menu.</p>
list context
menu and
select
Configure
&gt; List
Layout</li><li
>Right click
any column
header and
select
Configure
&gt; List
Layout</li><li
>Right click
any field
context menu
and select
Configure
&gt; List
Layout</li></
ul>
CSAP0586 TRUE <p>What <p>Column Lists &
displays Context Filters
actions like Menu</p>
quick reports,
configuring
lists, and
exporting
data?</p>
<ul style="list-
style-position:
inside;"><li>Li
st Context
Menu</li><li>
Column
Context
Menu</li><li>
Record
Context
Menu</li><li>
Value Context
Menu</li></u
l>

CSAP0239 TRUE Where to Configurati Lists &

navigate to on &gt; Filters
see a list of Base Items
all &gt; All
configurati
on items
CSAP0330 TRUE <p>Which <p>Column Lists &
menu can context Filters
users access menu</p>
to display
actions that
involve
creating quick
reports,
configuring
lists and
exporting
data?</p>
<ul style="list-
style-position:
inside;"><li>C
olumn
context
menu</li><li>
Record
context
menu</li><li>
Value context
menu</li><li>
List context
menu</li></ul
>
CSAP0328 TRUE <p>Lists <p>List title Lists &
provide menu<br Filters
context />List fields
menus at context
<strong>three menu<br
</strong> />List
different column
levels. What context
are the three menu</p>
names of
those context
menus?</p>
<ul style="list-
style-position:
inside;"><li>Li
st filter
context
menu</li><li>
List title
menu</li><li>
List fields
context
menu</li><li>
List
description
menu</li><li>
List column
context
menu</li></ul
>

CSAP0972 TRUE <p>What is <p>Field, Lists &

part of a filter Value, Filters
condition?</p Operator</p
> >
<ul style="list-
style-position:
inside;"><li>Fi
eld, Value,
Operation</li
><li>Field,
Value,
Operator</li>
<li>Field,
Condition,
Value</li></ul
>
CSAP0335 TRUE <p>Which <p>Wildcard Lists &
search Characters</ Filters
feature can p>
be used to
help narrow
down search
results in
ServiceNow?
</p>
<ul style="list-
style-position:
inside;"><li>C
ontext
Finder</li><li
>Wildcard
Characters</li
><li>Platform
Locator</li><li
>Containers</
li></ul>

CSAP0546 TRUE <p>What <p>List</p> Lists &

displays a set Filters
of records
from a table
in the content
frame?</p>
<ul style="list-
style-position:
inside;"><li>A
ctivity
Stream</li><li
>Workspace<
/li><li>List</li
><li>Form</li
></ul>
CSAP0855 TRUE <p>How to <p>Give it a Lists &
you save a name, Set Filters
filter for a visibility,
list?</p> Save</p>
<ul style="list-
style-position:
inside;"><li>Cl
ick Create it,
Name it, Save
it</li><li>Give
it a name, Set
visibility,
Save</li><li>G
ive it a name,
Set roles,
Save</li><li>S
ave, Set
name, Set
roles</li></ul
>

CSAP0628 TRUE <p>What key <p>Shift Lists &

combination &amp; up or Filters
allows you to down
select arrow</p>
multiple
consecutive
values when
using the list
editor.</p>
<ul style="list-
style-position:
inside;"><li>C
trl &amp; up
or down
arrow</li><li>
Shift &amp;
M</li><li>Con
trol &amp;
M</li><li>Shif
t &amp; up or
down
arrow</li></u
l>
CSAP1240 TRUE <p>Name two <p>Shift Lists &
shortcuts that &amp; Filters
select Down
multiple Arrow<br
consecutive />Shift
values:</p> &amp; Up
<ul style="list- Arrow</p>
style-position:
inside;"><li>S
hift &amp;
Down
Arrow</li><li>
Ctrl &amp; Up
Arrow</li><li>
Shift &amp;
Up
Arrow</li><li>
Alt &amp;
Down
Arrow</li></u
l>

CSAP0562 TRUE <p>What is <p>List Lists &

accessible via controls</p> Filters
the list title
menu icon, or
right clicking
the title bar?
</p>
<ul style="list-
style-position:
inside;"><li>Li
st
Properties</li
><li>Tags</li>
<li>Label
Properties</li
><li>List
controls</li><
/ul>
CSAP0669 TRUE <p>What <p>Green <p>docs.se Lists &
appears to dot</p> rvicenow.c Filters
the right of om <a
the gear if title="Com
you&#39;ve parison of
personalized List v2 and
a list?</p> List v3"
<ul style="list- href="https
style-position: ://docs.serv
inside;"><li>R icenow.co
ed m/bundle/s
star</li><li>Ye andiego-
llow platform-
dot</li><li>Gr user-
een interface/
dot</li><li>Re page/use/
d exclamation using-lists-
point</li></ul v3/
> reference/
r_Comparis
onOfListV2
V3.html"
target="_bl
ank"
rel="noope
ner
noreferrer
nofollow">
Compariso
n of List v2
and List v3
</a>clearly
shows a
blue dot.
My
Personal
Developer
CSAP0878 TRUE <p>A column <p>A Lists &
in a list field</p> Filters
represents
what in
ServiceNow?
</p>
<ul style="list-
style-position:
inside;"><li>A
filter</li><li>A
list</li><li>A
record</li><li
>A
field</li></ul>
CSAP1093 TRUE <p>Select <p>View<br Lists &
<strong>three />Filters<br / Filters
</strong> >Group
items that List By</p>
Title menu
consists
of:</p>
<ul style="list-
style-position:
inside;"><li>Vi
ew</li><li>Us
er</li><li>Filt
ers</li><li>Ex
port</li><li>G
roup
By</li></ul>

CSAP0516 TRUE <p>What is <p>Number Knowledge

the field that </p> Manageme
indicates the nt
unique
identifier of a
knowledge
article?</p>
<ul style="list-
style-position:
inside;"><li>V
alid
To</li><li>Wo
rkflow</li><li>
Number</li><
li>Article
Type</li></ul
>
CSAP0553 TRUE <p>Within <p>Knowled Knowledge
ServiceNow, ge Base</p> Manageme
KB is an nt
abbreviation
for what?</p>
<ul style="list-
style-position:
inside;"><li>K
eyword
Block</li><li>
Kubernetes
Broker</li><li
>Knowledge
Base</li><li>K
anban
Board</li></u
l>

CSAP0355 TRUE <p>Which of <p>Leave a Knowledge

the following comment on Manageme
<strong>three the nt
</strong> article<br
ways an end />Give a 1-5
user can leave star
feedback rating<br
about an />Mark the
article?</p> article as
<ul style="list- helpful or
style-position: not
inside;"><li>L helpful</p>
eave a
comment on
the
article</li><li>
Give a 1-5 star
rating</li><li>
Fill out an
article quality
index
checklist</li><
li>Mark the
article as
helpful or not
helpful</li></
ul>
CSAP0554 TRUE <p>What is a <p>Knowled Knowledge
record in a ge Manageme
knowledge Article</p> nt
base that
provides
information
to
consumers?
</p>
<ul style="list-
style-position:
inside;"><li>Li
sticle</li><li>S
ervice
Catalog</li><li
>Knowledge
Article</li><li
>Consumer
Report</li></
ul>
CSAP0825 TRUE <p>Knowledg <p>HTML</ Knowledge
e article p> Manageme
authors can nt
apply
predefined
formats, code
snippets,
table of
contents,
find/replace
text when
authoring a
Knowledge
article using
this editor
<strong>this
editor</stron
g>?</p>
<ul style="list-
style-position:
inside;"><li>Ja
va</li><li>HT
ML</li><li>Py
thon</li><li>
MYSQL</li><li
>JavaScript</
li><li>CSS</
li></ul>

CSAP0912 TRUE <p>Name a <p>Publishe Knowledge

state where a d</p> Manageme
knowledge nt
article is
visible to all
users?</p>
<ul style="list-
style-position:
inside;"><li>R
egistered</li>
<li>Published
</li><li>Certifi
ed</li><li>Dra
ft</li></ul>
CSAP0633 TRUE <p>What is a <p>Search Knowledge
button that for Manageme
triggers a Duplicates</ nt
search for p>
similar
knowledge
articles
already
existing?</p>
<ul style="list-
style-position:
inside;"><li>S
earch for
Duplicates</li
><li>Compare
</li><li>Digita
l
Twin</li><li>F
ind
Similar</li></
ul>
CSAP0359 TRUE <p>Which <p>Integrati Knowledge
<strong>three ng with a Manageme
</strong> of WebDev nt
the following complaint
are possible source<br
methods of />Creating
populating a articles
knowledge directly in
base with the
knowledge ServiceNow
articles?</p> platform<br
<ul style="list- />Importing
style-position: Microsoft
inside;"><li>In Word
tegrating with files</p>
a WebDev
complaint
source</li><li
>Via e-mail to
a defined
knowledge e-
mail
address</li><l
i>Creating
articles
directly in the
ServiceNow
platform</li><
li>Importing
Microsoft
Word
files</li></ul>
CSAP0508 TRUE <p>What are <p>Leave a Knowledge
the comment<br Manageme
<strong>three />Give a star nt
</strong> rating<br
ways a user />Mark as
can leave helpful or
feedback not</p>
about an
article?</p>
<ul style="list-
style-position:
inside;"><li>L
eave a
comment</li>
<li>Give a star
rating</li><li>
Mark as
helpful or
not</li><li>Fill
out a
survey</li></
ul>

CSAP0590 TRUE <p>What is <p>A Knowledge

the best way Permalink</ Manageme
to share a p> nt
knowledge
article with
another user?
</p>
<ul style="list-
style-position:
inside;"><li>S
haring the
keywords</li>
<li>Taking a
screenshot</li
><li>Copying
and pasting
the
text</li><li>A
Permalink</li
></ul>
CSAP0685 TRUE <p>What are <p>Most <p>Display Knowledge
the articles Useful</p> ed on right Manageme
with the of KB nt
highest article.</p>
percentage of <p><img
users marking style="align
them helpful : baseline;"
called?</p> src="sys_at
<ul style="list- tachment.d
style-position: o?
inside;"><li>F sys_id&#61
eatured</li><l ;0fa7ab782
i>Most fb01510a4
Helpful</li><li 925fd9279
>Most 9b618"
Viewed</li><li width="800
>Most "
Useful</li></u height="15
l> 0"
align="base
line"
/></p>
CSAP0916 TRUE <p>What <p>Most Knowledge
item/widget Useful</p> Manageme
in the nt
Knowledge
Management
Service Portal
displays
articles that
have the
highest
percentage of
users marking
them as
helpful?</p>
<ul style="list-
style-position:
inside;"><li>
Most
Helpful</li><li
>Featured</li
><li>Most
Useful</li><li
>Most
Viewed</li></
ul>
CSAP0358 TRUE <div>How <p>A Knowledge
should you permalink</ Manageme
share a p> nt
knowledge
article with
another user?
</div>
<ul style="list-
style-position:
inside;"><li>A
permalink</li
><li>Sharing
the
keywords</li>
<li>Taking a
screenshot</li
><li>Copying
and pasting
the
text</li></ul>

CSAP0539 TRUE <p>What are <p>HTML<br Knowledge

the />Wiki</p> Manageme
<strong>two< nt
/strong>
Knowledge
Base article
types?</p>
<ul style="list-
style-position:
inside;"><li>H
TML</li><li>
Wiki</li><li>C
SS</li><li>Jav
aScript</li></
ul>
CSAP0515 TRUE <p>Where do <p>Import Knowledge
you click to Articles</p> Manageme
import nt
Microsoft
Word
documents
directly into a
KB?</p>
<ul style="list-
style-position:
inside;"><li>I
mport
Articles</li><li
>MSW
Import</li><li
>Upload</li><
li>Insert and
Publish</li><li
>Import
Word</li></ul
>

CSAP1435 TRUE <p>Which <p>Social Knowledge

feature allows Q&amp;A</ Manageme
end users to p> nt
post
questions and
answer other
user&#39;s
questions?</p
>
<ul style="list-
style-position:
inside;"><li>S
ocial
Q&amp;A</li>
<li>Social
FAQ</li><li>A
sk
ServiceNow</
li><li>Neighbo
rhoods</li></
ul>
CSAP0463 TRUE <p>What is a <p>Flagging Knowledge
good way to an Manageme
suggest article</p> nt
revisions to
the
knowledge
manager?</p
>
<ul style="list-
style-position:
inside;"><li>C
hange
Control</li><li
>Email</li><li
>Flagging an
article</li><li>
Opening an
incident</li><l
i>Opening a
case</li><li>N
one of the
above</li></u
l>
CSAP0357 TRUE <p>What item <p>Most Knowledge
in the Useful</p> Manageme
Knowledge nt
Management
Service Portal
displays
article that
have the
highest
percentage of
users marking
them
helpful</p>
<ul style="list-
style-position:
inside;"><li>F
eatured</li><l
i>Most
Helpful</li><li
>Most
Useful</li><li
>Most
Viewed</li></
ul>

CSAP0010 TRUE Navigate Knowledge Knowledge

here to &gt; Manageme
review Articles nt
flagged &gt; All
articles Flagged
CSAP0654 TRUE <p>What are <p>Knowled Knowledge
reusable ge Manageme
pieces of Blocks</p> nt
content you
can add to
Knowledge
Articles?</p>
<ul style="list-
style-position:
inside;"><li>D
ata
Chunk</li><li>
Blockscript</li
><li>Databrick
</li><li>Knowl
edge
Blocks</li></u
l>

CSAP1017 TRUE <p>What are <p>Integrate Knowledge

<strong>three d with a Manageme
</strong> third-party nt
ways of WebDav
populating compatible
Knowledge source<br
Articles in the />Importing
Now Word
Platform?</p Documents<
> br
<ul style="list- />Creating
style-position: Manually</p
inside;"><li>E >
mails</li><li>I
ntegrated
with a third-
party WebDav
compatible
source</li><li
>Importing
Word
Documents</l
i><li>Importin
g Excel
Sheets</li><li
>Creating
Manually</li>
</ul>
CSAP0482 TRUE <p>As it <p>Knowled <p>Typical Knowledge
relates to ge Centered acronym Manageme
Knowledge Service</p> taxonomy nt
Management, not
KCS is an applied, as
abbreviation per
for:</p> documenta
<ul style="list- tion
style-position: &#34;KCS&
inside;"><li>K #34; relates
nowledge to
Centered &#34;Know
Service</li><li ledge-
>Knowledge Centered
Content per Service
Second</li><li configurati
>Knowledge on&#34;,
Content typically
Support</li><l this would
i>Knowledge be written
Category as KSC or K-
Subcategory< CSC. This is
/li></ul> an example
of way too
many
acronyms
to <span
style="text-
decoration:
underline;"
>remember
</span> or
<span
style="text-
decoration:
underline;"
>be
CSAP1419 TRUE <p>Which <p>Search Knowledge
button for Manageme
triggers a Duplicates</ nt
search in p>
ServiceNow
to determine
if there are
any similar
Knowledge
Articles
already
existing in the
platform?</p
>
<ul style="list-
style-position:
inside;"><li>Fi
nd
Clones</li><li
>Search for
Duplicates</li
><li>Search
for
Matches</li><
li>Find
Correspondin
g</li></ul>
CSAP1415 TRUE <p>After this <p>Valid Knowledge
date the KA to</p> Manageme
will no longer nt
appear in
Knowledge
Searches or
the published
KB.</p>
<ul style="list-
style-position:
inside;"><li>R
etire
date</li><li>V
alid
to</li><li>Sto
p
publishing</li
><li>End
publishing</li
></ul>

CSAP0622 TRUE <p>Name the <p>Draft<br <p>Is this Knowledge

first />Review<br question Manageme
<strong>three />Published< worded nt
</strong> /p> correctly?
Knowledge </p>
Article
workflows?
</p>
<ul style="list-
style-position:
inside;"><li>D
raft</li><li>Re
view</li><li>P
ublished</li><
li>Revision</
li></ul>
<p> </p>
CSAP1792 TRUE Use _____ <p>Integrat Integration
_____ to ion s
extend the Hub</p>
Flow
Designer to
call 3rd
party
systems
such as
automating
Microsoft
Services
and
infrastructu
re using
PowerShell
and REST.

CSAP1789 TRUE <p>Name<str <p>CMDB<b Integration

ong> r />User s
three</strong Administrati
> most on<br
common />Single
processes Sign-On</p>
required for
integration:</
p>
<ul style="list-
style-position:
inside;"><li>C
MDB</li><li>E
mail
administratio
n</li><li>User
Administratio
n</li><li>Singl
e
Sign-On</li><l
i>Virtual
Agent</li></u
l>
CSAP1790 TRUE <p>Name<str <p>Incident Integration
ong> Managemen s
three</strong t<br
> most />Problem
common Managemen
processes t<br
required for />Change
integration:</ Managemen
p> t</p>
<ul style="list-
style-position:
inside;"><li>L
egacy
Workflow</li>
<li>Incident
Management
</li><li>Probl
em
Management
</li><li>Agile
2.0</li><li>Ch
ange
Management
</li></ul>

CSAP1787 TRUE <p>Select <p>Monitori <p>Service Integration

<strong>two< ng<br Now s
/strong> />Systems Fundament
standard Managemen als
integrations t</p> Course</p>
for
ServiceNow:<
/p>
<ul style="list-
style-position:
inside;"><li>S
ervice
Catalog</li><li
>Monitoring<
/li><li>CSM
Portal</li><li>
Systems
Management
</li></ul>
CSAP1788 TRUE <p> Select<str <p>Login Integration
ong> (Single Sign- s
three</strong On)<br
> standard />LDAP<br /
integrations >Communica
for tions</p>
ServiceNow:<
/p>
<ul style="list-
style-position:
inside;"><li>L
ogin (Single
Sign-On)</li><
li>LDAP</li><l
i>MID</li><li>
Communicati
ons</li><li>m
ySQL</li></
ul>

CSAP1672 TRUE <p>The <p>Rules Import Sets

conversion of defined</p>
data from an
import set
table to its
target table
according to
the _____
_____ in the
transform
map.</p>
<ul style="list-
style-position:
inside;"><li>R
ules
defined</li><l
i>Rules
labeled</li><li
>Import
set</li><li>Ta
ble
definition</li>
</ul>
CSAP1651 TRUE <p>Regarding <p>An LDAP Import Sets
Import Sets, connection
select (Lightweight
<strong>two< Directory
/strong> Access
options Protocol)<br
where you />A JDBC
can import connection
data (Java™
from:</p> database
<ul style="list- connectivity)
style-position: </p>
inside;"><li>A
n inbound
email
actions</li><li
>System
event</li><li>
An LDAP
connection
(Lightweight
Directory
Access
Protocol)</li>
<li>A JDBC
connection
(Java™
database
connectivity)<
/li></ul>

CSAP1029 TRUE <p>Which are <p>Excel, Import Sets

the accepted XML,
file types for CSV</p>
an Import?
</p>
<ul style="list-
style-position:
inside;"><li>E
xcel, CSS,
HTML</li><li>
HTML, CSS,
JS</li><li>Exc
el, XML,
CSV</li><li>Ex
cel, CSS,
HTML</li></ul
>
CSAP1005 TRUE <p>Which <p>import_a Import Sets
<strong>two< dmin<br
/strong> roles />admin</p>
are required
to manage
import sets?
</p>
<ul style="list-
style-position:
inside;"><li>a
dmin_import<
/li><li>import
_admin</li><li
>import_set_
admin</
li><li>trasnfor
m_admin</
li><li>admin</
li></ul>

CSAP1660 TRUE <p>A single <p>Import Import Sets

_____ _____ Set</p>
field can also
be mapped to
multiple fields
on a Target
Table.</p>
<ul style="list-
style-position:
inside;"><li>E
xport
Set</li><li>Im
port
Set</li><li>Im
port
Rule</li><li>I
mport
Guide</li></u
l>
CSAP1667 TRUE <p>Name the <p>Automati Import Sets
simplest c mapping
mapping utility</p>
method is
where all of
the field
names of the
Import Set
match the
name of the
fields on the
target table
where the
data will be
transformed.<
/p>
<ul style="list-
style-position:
inside;"><li>Tr
ansform Map
mapping</li>
<li>Automatic
mapping
utility</li><li>
Map
Designer</li>
<li>Mapping
assist
utility</li></ul
>
CSAP0428 TRUE <div>What <p>Field/s Import Sets
does will be set a
&#39;Coalesc unique
e&#39; field key</p>
mean?</div>
<ul style="list-
style-position:
inside;"><li>Fi
eld/s will be
set a
reference
key</li><li>Fi
eld/s will bind
with target
table</li><li>F
ield/s will be
set a unique
key</li></ul>
CSAP1669 TRUE <p>Regarding <p>Mapping Import Sets
Import Sets, if assist
there are any utility</p>
discrepancies
in terms of
how fields
were
automatically
matched,
these can
easily be
corrected
using the
_____ _____
_____.</p>
<ul style="list-
style-position:
inside;"><li>A
utomatic
mapping
utility</li><li>
Mapping
assist
utility</li></ul
>
CSAP0313 TRUE <p>Which of <p>A map to Import Sets
the following determine
is a definition relationships
for Transform between
Maps in fields
ServiceNow? displaying in
</p> an import
<ul style="list- set to fields
style-position: in an existing
inside;"><li>A table</p>
Map that is
used to share
the history of
an
incident</li><l
i>A Map used
to add data to
encrypt
fields</li><li>
A map used
to trigger
business rules
before the
data is
queued in the
outbound
web
service</li><li
>A map to
determine
relationships
between
fields
displaying in
an import set
to fields in an
existing
CSAP0519 TRUE <p>What is <p>Coalesce Import Sets
the option </p>
allowing you
to update
existing
Target Table
records when
importing
data?</p>
<ul style="list-
style-position:
inside;"><li>Tr
ansform</li><
li>Mandatory
</li><li>Uniqu
e</li><li>Coal
esce</li></ul>
CSAP0962 TRUE <p>What <p>Only the Import Sets
happens first
when more matching
then one record in the
record in the target table
target table is updated
matches the with values
coalesce from the
options?</p> import
<ul style="list- set</p>
style-position:
inside;"><li>N
o Target
records are
updated and
the transform
fails with an
error</li><li>
Only the first
matching
record in the
target table is
updated with
values from
the import
set</li><li>All
matching
target records
are updated
with values
from the
import
set</li></ul>
CSAP0410 TRUE <p>What <p>The field Import Sets
does or fields you
specifying a specify will
coalesce be used as a
mean?</p> unique
<ul style="list- key.</p>
style-position:
inside;"><li>It
&#39;s a
special data
set brought
over using a
different
module.</li><
li>Make the
report that
will feed the
gauge.</li><li
>The field or
fields you
specify will be
used as a
unique
key.</li><li>N
one of the
above.</li></
ul>

CSAP0469 TRUE <p>What is <p>Import Import Sets

used to Set</p>
import data
from data
sources, then
map data into
tables?</p>
<ul style="list-
style-position:
inside;"><li>Tr
ansform
Map</li><li>C
oalesce</li><li
>Target
Table</li><li>I
mport
Set</li></ul>
CSAP1661 TRUE <p>Name and Import Sets
Source table
are set based
on the label
which was
assigned to
the _____
_____.</p>
<ul style="list-
style-position:
inside;"><li>I
mport
Set</li><li>Tr
ansform
Map</li></ul>

CSAP1690 TRUE <p>What <p>ACLs</p> Import Sets

should you
use to ensure
that a field (or
a table) is
fully
inaccessible
to users
without a
certain role or
set of
permissions?
</p>
<ul style="list-
style-position:
inside;"><li>A
CLs</li><li>SL
As</li><li>Dat
a
Policies</li><li
>UI
Policies</li></
ul>
CSAP0990 TRUE <p>Which <p>Any Import Sets
tables can be table</p>
a target in a
transform
map?</p>
<ul style="list-
style-position:
inside;"><li>A
ny
table</li><li>c
mdb_ci</li><li
>Problem</li>
<li>Incident</
li></ul>

CSAP1657 TRUE <p>The <p>File Import Sets

imported label</p>
_____ _____
is used to
name the
import set
table the data
will be loaded
into.</p>
<ul style="list-
style-position:
inside;"><li>Fi
le
label</li><li>n
aming
convention</l
i><li>File
name</li><li>
Coalesce
condition</li>
</ul>
CSAP1694 TRUE <p>To create <p><strong> Import Sets
a Transform All</strong>
Map, navigate &gt;
to:</p> <strong>Syst
<ul style="list- em Import
style-position: Sets</strong
inside;"><li>< > &gt;
strong>All</st <strong>Cre
rong> &gt; ate
<strong>Syste Transform
m Import Map</strong
Sets</strong> ></p>
&gt;
<strong>Creat
e Transform
Map</strong>
</li><li><stro
ng>All</stron
g> &gt;
<strong>Trans
form
Maps</strong
> &gt;
<strong>Creat
e Transform
Map</strong>
</li><li><stro
ng>All</stron
g> &gt;
<strong>Impo
rt
Sets</strong>
&gt;
<strong>Creat
e Transform
Map</strong>
</li><li><stro
CSAP0848 TRUE <p>In what <p>Using Import Sets
type of Conditional
coalesce are coalesce</p
source scripts >
defined to
match the
sys_id of the
target field?
</p>
<ul style="list-
style-position:
inside;"><li>U
sing
Multifunction
al
coalesce</li><
li>Using
Multiple field
coalesce</li><
li>Using
Conditional
coalesce</li><
li>Using Single
field
coalesce</li><
li>Not using
coalesce</li><
/ul>
CSAP0377 TRUE <p>Which <p>Coalesce Import Sets
option allows </p>
you to update
existing
Target Table
records when
importing
data from an
import set?
</p>
<ul style="list-
style-position:
inside;"><li>Tr
ansform</li><
li>Mandatory
</li><li>Coale
sce</li><li>Un
ique</li></ul>
CSAP1650 TRUE <p>Regarding Import Sets
Import Sets,
select
<strong>two<
/strong>
options
where you
can import
data
from:</p>
<ul style="list-
style-position:
inside;"><li>A
n inbound
email
actions</li><li
>A local
source file
(i.e., XML,
CSV,
Excel)</li><li>
System
events</li><li
>A network
server by
providing a
path and
authenticatio
n
information</
li></ul>
CSAP0405 TRUE <p>How does <p>It takes Import Sets
automating in the names of
a Transform import set
Map work? table
</p> heading and
<ul style="list- matches it
style-position: against the
inside;"><li>It existing
takes the column field
names of name.</p>
import set
table heading
and matches
it against the
existing
column field
name.</li><li>
It takes the
import set
table heading
and matches
it against the
existing
column
name.</li><li>
It takes the
import set
column name
and matches
it against the
existing table
heading.</li><
/ul>
CSAP0944 TRUE <p>What tool <p>Transfor Import Sets
is used to m Map</p>
create
relationships
between
fields in an
import set
and an
existing
table?</p>
<ul style="list-
style-position:
inside;"><li>T
arget
Table</li><li>
Transform
Map</li><li>C
oalesce</li><li
>Import
Set</li><li>Im
port
Map</li></ul>
CSAP1686 TRUE <p>To <p><strong> Import Sets
configure All</strong>
data policies, &gt;
navigate <strong>Syst
to:</p> em
<ul style="list- Policy</stro
style-position: ng>
inside;"><li>< &gt;<strong>
strong>All</st Rules</stron
rong> &gt; g> &gt;
<strong>Syste <strong>Dat
m a
Definition</st Policies</str
rong> &gt;<st ong></p>
rong>
Rules</strong
> &gt;
<strong>Data
Policies</stro
ng></li><li><s
trong>All</str
ong> &gt;
<strong>Syste
m
Policy</strong
>
&gt;<strong>
Rules</strong
> &gt;
<strong>Data
Policies</stro
ng></li><li><s
trong>All</str
ong> &gt;
<strong>Syste
m Security
</strong>&gt;
CSAP0886 TRUE <p>Select one <p>Same Import Sets
of the below Transform
characteristics Map can be
of importing used for
data into multiple
ServiceNow.< import
/p> sets</p>
<ul style="list-
style-position:
inside;"><li>S
ame
Transform
Map can be
used for
multiple
import
sets</li><li>O
nly one
Transform
Map can be
used per
import
set</li></ul>
CSAP0963 TRUE <p>Select a <p>To Import Sets
true visually and
statement manually
from below map import
related to set fields
Mapping with target
Assist table
utility.</p> fields</p>
<ul style="list-
style-position:
inside;"><li>A
uto matching
import set
fields with
target table
fields</li><li>
To visually
and manually
map import
set fields with
target table
fields</li></ul
>
CSAP1668 TRUE <p>With the Import Sets
_____ _____
_____ it is
possible to
map a single
source field
(field on an
Import Set
table) to
multiple
destination
fields (fields
on a target
table).</p>
<ul style="list-
style-position:
inside;"><li>
Mapping
assist
utility</li><li>
Transform
Map
mapping</li>
<li>Automatic
mapping
utility</li></ul
>

CSAP0413 TRUE <p>Can we <p>True</p> Import Sets

coalesce
multiple
fields?</p>
<ul style="list-
style-position:
inside;"><li>Tr
ue</li><li>Fal
se</li></ul>
CSAP1678 TRUE <p>The <p>Target Import Sets
coalesce field</p>
option on a
field map
allows you to
specify if the
selected
_____ _____
should be
used to
coalesce on
when import
set records
are
transformed.<
/p>
<ul style="list-
style-position:
inside;"><li>T
arget
table</li><li>T
arget
map</li><li>T
arget
field</li><li>T
arget
value</li></ul
>
CSAP0518 TRUE <p>What is <p>No <p>This Import Sets
the Coalesce</p question
configuration > should
where have more
duplicate background
records are , if this was
created if the for an
import update as
executes opposed to
again?</p> new; the
<ul style="list- answer
style-position: could be
inside;"><li>N different.</
o p>
Coalesce</li>
<li>Single-
Field
Coalesce</li>
<li>Multiple-
Field
Coalesce</li>
<li>Condition
al
Coalesce</li>
</ul>
CSAP0449 TRUE <p>What <p>The Import Sets
happens if a existing
match is record will
found with be updated
the field with the
that&#39;s new
been marked information.
coalesce?</p> </p>
<ul style="list-
style-position:
inside;"><li>It
is one record
in the
sys_user_role
table; and,
it&#39;s a
personal that
is assigned to
a group or
person, i.e.,
grant access
and assign
security
controls.</li>
<li>The
existing
record will be
updated with
the new
information.<
/li><li>The
existing
record will
not be
updated with
the new
information.<
CSAP1695 TRUE <p>To clean <p><strong> Import Sets
up the Import All</strong>
Set Table &gt;
data, navigate <strong>Syst
to:</p> em Import
<ul style="list- Sets</strong
style-position: > &gt;
inside;"><li>< <strong>Imp
strong>All</st ort Set
rong> &gt; Tables</stro
<strong>Syste ng> &gt;
m Import <strong>Clea
Sets</strong> nup</strong
&gt; ></p>
<strong>Impo
rt Set
Tables</stron
g> &gt;
<strong>Clea
nup</strong>
</li><li><stro
ng>All</stron
g> &gt;
<strong>Impo
rt
Sets</strong>
&gt;
<strong>Impo
rt Set
Tables</stron
g> &gt;
<strong>Clea
nup</strong>
</li><li><stro
ng>All</stron
g> &gt;
<strong>Syste
CSAP0105 TRUE Navigate Configure Forms and
here to &gt; Form Templates
show or Layout,
hide fields after
on a form's clicking the
view control
menu item
CSAP1269 TRUE <p>Which of <p>Update< Forms and
the following /p> Templates
options,
update an
existing
record and
closes the
form?</p>
<ul style="list-
style-position:
inside;"><li>S
ubmit</li><li>
Insert</li><li>
Update</li><li
>Copy
Incident</li><
/ul>

CSAP0955 TRUE <p>When <p>Handle Forms and

using form icon<br Templates
designer />Remove
which of the icon<br
<strong>three />Edit
</strong> icon</p>
following
options are
presented on
each
field?</p>
<ul style="list-
style-position:
inside;"><li>Fi
eld
icon</li><li>H
andle
icon</li><li>R
emove
icon</li><li>R
eference
icon</li><li>E
dit
icon</li></ul>
CSAP0433 TRUE <p>What <p>Its a <p>Answer Forms and
does the red required should be Templates
form field field that more
indicator requires a specific;
mean?</p> value</p> red
<ul style="list- asterisk</p
style-position: >
inside;"><li>E
ntered data is
not
captured</li>
<li>Its a
required field
that requires
a
value</li><li>I
ts a required
field needs
modification<
/li></ul>

CSAP0576 TRUE <p>What is <p>Form Forms and

the graphical Designer</p Templates
interface for >
configuring
forms?</p>
<ul style="list-
style-position:
inside;"><li>F
orm
Editor</li><li>
Template
Creator</li><li
>Guided
Setup</li><li>
Form
Designer</li>
</ul>
CSAP0461 TRUE <p>When is <p>When Forms and
the submit you create a Templates
button visible new
on a record</p>
form?</p>
<ul style="list-
style-position:
inside;"><li>
When you
open an
existing
record</li><li
>In the list
layout</li><li>
When you
create a new
record</li><li
>In the list
view</li></ul
>

CSAP1266 TRUE <p>Which<str <p>Copy Forms and

ong> Incident<br / Templates
two</strong> >Insert
of the options &amp;
below, Stay</p>
Creates a new
record and
keeps the
form open?
</p>
<ul style="list-
style-position:
inside;"><li>S
ubmit</li><li>
Copy
Incident</li><
li>Insert
&amp;
Stay</li><li>In
sert</li></ul>
CSAP0675 TRUE <p>What are <p>Record Forms and
the forms Producer</p Templates
that adds a >
record to a
system table?
</p>
<ul style="list-
style-position:
inside;"><li>F
orm
Insert</li><li>
Record
DBA</li><li>R
ecord
Producer</li>
<li>Insertion
Sheet</li></ul
>

CSAP0555 TRUE <p>What is <p>Delegate Forms and

granted to d Templates
non-admins Developmen
for them to t</p>
be able to
develop
apps?</p>
<ul style="list-
style-position:
inside;"><li>T
he itil
role</li><li>A
ccess
Control</li><li
>The
developer
role</li><li>D
elegated
Development
</li></ul>
CSAP0711 TRUE <p>What <p>Save</p> Forms and
updates an Templates
existing
record and
keeps the
form open?
</p>
<ul style="list-
style-position:
inside;"><li>U
pdate</li><li>
Submit</li><li
>Copy
Incident</li><
li>Save</li></
ul>

CSAP0665 TRUE <p>What <p>Templat Forms and

allows users e Bar</p> Templates
to select
different
templates to
apply to a
form?</p>
<ul style="list-
style-position:
inside;"><li>T
emplate
Bar</li><li>Te
mplate
Creator</li><li
>Template
Editor</li><li>
Toggle
Template
Views</li></u
l>
CSAP1320 TRUE <p>Select the <p>Activity Forms and
true is a read- Templates
statement only record
from below. entry made
The most when the
important record is
things to created or
remember updated.</p
about the >
Notes tab
are:</p>
<ul style="list-
style-position:
inside;"><li>A
dditional
Comments
are only
visible to
those working
on the
task.</li><li>
Work notes
are visible to
customers
(callers).</li><
li>Activity is a
read-only
record entry
made when
the record is
created or
updated.</li>
</ul>

CSAP0617 TRUE <p>What <p>Notes</ Forms and

contains the p> Templates
Activity
Stream for a
Task?</p>
<ul style="list-
style-position:
inside;"><li>R
elated
Records</li><l
i>Resolution
Information</
li><li>Notes</
li><li>Conflict
s</li></ul>
CSAP0341 TRUE <p>Which tab <p>Notes</ Forms and
contains the p> Templates
activity
stream for a
task?</p>
<ul style="list-
style-position:
inside;"><li>C
onflicts</li><li
>Notes</li><li
>Related
Records</li><l
i>Resolution
Information</
li></ul>

CSAP0498 TRUE <p>What <p>Update< Forms and

updates an /p> Templates
existing
record and
closes the
form?</p>
<ul style="list-
style-position:
inside;"><li>S
ubmit</li><li>
Save</li><li>U
pdate</li><li>
Save</li><li>I
nsert and
Save</li></ul
>
CSAP0781 TRUE <p>Which <p>Function Forms and
fields can be fields</p> Templates
configured in
reporting to
perform
arithmetic,
coalesce,
concatenation
and length?
</p>
<ul style="list-
style-position:
inside;"><li>C
alculation
fields</li><li>
Sourcing
Fields</li><li>
Function
fields</li><li>
Coalescing
fields</li><li>
Computationa
l
fields</li></ul
>

CSAP0527 TRUE <p>What <p>Field <p><strong Forms and

allows a user Navigator</ >Fields</ Templates
to add a new p> strong>
field to a (including
table in Form formatters)
Designer?</p &amp;
> <strong>Fie
<ul style="list- ld
style-position: Types </str
inside;"><li>F ong>are
orm the tabs
Views</li><li> available in
Field Field
Formatter</li Navigator.<
><li>Field /p>
Navigator</li>
<li>Form
Settings</li><
/ul>
CSAP0338 TRUE <p>Different <p>Templat Forms and
form e bar</p> Templates
templates can
be applied to
a form by
accessing
the:</p>
<ul style="list-
style-position:
inside;"><li>T
emplate
creator</li><li
>Template
editor</li><li>
Toggle
template
views</li><li>
Template
bar</li></ul>

CSAP0392 TRUE <div>What is <p>Delegate Forms and

granted to d Templates
non- Developmen
administrator t</p>
s in order for
them to be
able to
develop
applications?
</div>
<ul style="list-
style-position:
inside;"><li>T
he itil
Role</li><li>D
elegated
Development
</li><li>Acces
s
Control</li><li
>The
developer
Role</li></ul>
CSAP0872 TRUE <p>When is <p>When Forms and
the Update you open an Templates
button visible existing
on a record</p>
form?</p>
<ul style="list-
style-position:
inside;"><li>
When you
open an
existing
record</li><li
>In the list
layout</li><li>
When you
create a new
record</li><li
>In the list
view</li></ul
>

CSAP0336 TRUE <p>When <p>Edit Forms and

using Form icon<br Templates
Designer />Remove
which icon<br
<strong>three />Handle
</strong> icon</p>
icons
presented on
each field
include?</p>
<ul style="list-
style-position:
inside;"><li>E
dit
icon</li><li>R
eference
icon</li><li>Fi
eld
icon</li><li>R
emove
icon</li><li>H
andle
icon</li></ul>
CSAP0694 TRUE <p>What <p>Related Forms and
displays Lists</p> Templates
records in
other tables
that have
relationships
to the current
record.</p>
<ul style="list-
style-position:
inside;"><li>R
elationship
Table</li><li>
Related
Lists</li><li>Vi
sual Record
Board</li><li>
Activity
Stream</li></
ul>

CSAP0949 TRUE <p>Which <p>Formatte Forms and

element is r</p> Templates
used to
display
information
that is not a
field in the
record?</p>
<ul style="list-
style-position:
inside;"><li>F
ormatter</li>
<li>Activity
Log</li><li>HT
ML
Field</li><li>C
SS
Field</li></ul
>
CSAP0623 TRUE <p>What <p>Form Forms and
simplifies Template</p Templates
input by >
populating
some form
fields
automatically
?</p>
<ul style="list-
style-position:
inside;"><li>A
uto
Complete</li>
<li>Auto
Update</li><li
>Form
Designer</li>
<li>Form
Template</li>
</ul>

CSAP1261 TRUE <p>Which <p>admin<b Forms and

<strong>two< r Templates
/strong> roles />personaliz
can configure e_form</p>
forms using
Form
Designer?</p
>
<ul style="list-
style-position:
inside;"><li>c
atalog_admin
</li><li>admin
</li><li>perso
nalize_form</
li><li>form_m
anager</
li><li>persona
lize_list</
li></ul>
CSAP0596 TRUE <p>Which <p>Referenc Forms and
field type e</p> Templates
displays
records from
another
table?</p>
<ul style="list-
style-position:
inside;"><li>St
rings</li><li>A
ttachments</l
i><li>Referenc
e</li><li>Choi
ce</li></ul>

CSAP0605 TRUE <p>Which <p>Edit<br / Forms and

<strong>three >Remove<br Templates
</strong> />Handle</p
icons >
presented on
each field in
Form
Designer?</p
>
<ul style="list-
style-position:
inside;"><li>E
dit</li><li>Re
move</li><li>
Handle</li><li
>Reference</
li></ul>
CSAP0551 TRUE <p>What <p>Form</ Forms and
displays info p> Templates
from one
record in a
data table in
the content
frame?</p>
<ul style="list-
style-position:
inside;"><li>
Workspace</l
i><li>Form</li
><li>List</li><
li>Activity
Stream</li></
ul>

CSAP0332 TRUE <p>Which <p>Form Forms and

menu context Templates
provides menu</p>
options
related to
viewing,
configuring,
creating
favorites, and
saving data?
</p>
<ul style="list-
style-position:
inside;"><li>F
orm context
menu</li><li>
Form layout
menu</li><li>
Form
personalizatio
n
menu</li><li>
Form column
menu</li></ul
>
CSAP0948 TRUE <p>What <p>Shows Forms and
information records in Templates
does related tables that
lists show on have a
a form?</p> relationship
<ul style="list- to the
style-position: current
inside;"><li>S record</p>
hows the
users
associated
with the
current
record</li><li
>Shows
records in
tables that
have a
relationship
to the current
record</li><li
>Shows the
users with
access to the
current
record</li></
ul>
CSAP0636 TRUE <p>What <p>Copy <p>This Forms and
creates a new Incident</p> question Templates
record and assumes
keeps the that you
form open? are in an
</p> existing
<ul style="list- record
style-position: without
inside;"><li>C mentioning
opy whether
Incident</li>< the record
li>Insert</li>< is new or
li>Save</li><li existing. In
>Submit</li>< an existing
/ul> record the
answer
would be
insert
&amp;
stay.</p>

CSAP0572 TRUE <p>What is <p>Activity Forms and

the time Stream</p> Templates
stamped
history of all
actions taken
within a
record?</p>
<ul style="list-
style-position:
inside;"><li>F
orm
activity</li><li
>Activity
Stream</li><li
>Form
History</li><li
>Favorites</li
></ul>
CSAP0448 TRUE <p>Which <p>Sections Forms and
one is used to </p> Templates
group related
fields
together?</p
>
<ul style="list-
style-position:
inside;"><li>F
orm
Layout</li><li
>Sections</li>
<li>List
Layout</li><li
>View</li></u
l>

CSAP1497 TRUE <p>What <p>Look Flow

should you do over every Designer
before spoke to see
building your if an action is
own custom available.</p
action in Flow >
Designer?</p
>
<ul style="list-
style-position:
inside;"><li>C
opy each
spoke then
review the
copy.</li><li>
Look over
every spoke
to see if an
action is
available.</li>
<li>Nothing,
this process is
automated.</
li></ul>
CSAP0673 TRUE <p>What <p>Flow <p><a Flow
replaces Designer</p title="Work Designer
Workflow > flow editor
Editor?</p> is still
<ul style="list- around"
style-position: href="https
inside;"><li>Fl ://develope
ow r.serviceno
Operator</li> w.com/dev.
<li>Workspac do?
e</li><li>For _escaped_f
m ragment_&
Designer</li> #61;/learn/
<li>Flow learning-
Designer</li> plans/
</ul> orlando/
new_to_ser
vicenow/
app_store_
learnv2_au
tomatingap
ps_orlando
_workflow_
editor#:~:te
xt&#61;Wo
rkflow
%20Editor
%20is
%20the
%20interfa
ce,the
%20Create
%20Applica
tion%20File
%20link."
target="_bl
ank"
CSAP1500 TRUE <p>Which of <p>Ask for Flow
the following Approval<br Designer
<strong>three />Create
</strong> Record<br
options are />Delete
frequently Record</p>
used actions
contained in
the spoke
ServiceNow
Core:</p>
<ul style="list-
style-position:
inside;"><li>C
reate a
Group</li><li>
Ask for
Approval</li>
<li>Create
Record</li><li
>Create a
Table</li><li>
Delete
Record</li></
ul>
CSAP1453 TRUE <p>What <p>Flows</ Flow
automates p> Designer
business logic
for a
particular
application or
process such
as approvals,
tasks,
notifications,
and record
operations?
</p>
<ul style="list-
style-position:
inside;"><li>T
asks</li><li>E
vents</li><li>
Flows</li><li>
Incidents</
li></ul>
CSAP1464 TRUE <p>Select <p>When a Flow
<strong>two< ServiceNow Designer
/strong> Instance is
items from running
below that Jakarta or
you prior<br
<strong>shoul />When
d existing logic
not</strong> already
use Flow developed
Designer using the
for:</p> ServiceNow
<ul style="list- workflow
style-position: editor</p>
inside;"><li>T
o orchestrate
business
processes
across
services with
little technical
user
knowledge</li
><li>When a
ServiceNow
Instance is
running
Jakarta or
prior</li><li>T
o reduce
technical
debt;
meaning
reduce
scripting to
simplify
upgrades and
CSAP0960 TRUE <p>What is <p>Spokes</ Flow
activated p> Designer
when their
parent
application is
activated?</p
>
<ul style="list-
style-position:
inside;"><li>H
ub</li><li>Spo
kes</li><li>Us
ers</li><li>Re
ports</li></
ul>
CSAP0901 TRUE <p>Select <p>Schedule <p>Actual Flow
from the list -based<br headings Designer
below, />Record- are Record,
<strong>three based<br Date, and
</strong> />Applicatio Application
Different n-based</p> .</p>
ways a flow
can be
triggered.</p
>
<ul style="list-
style-position:
inside;"><li>S
chedule-
based</li><li>
Role-based</l
i><li>Record-
based</
li><li>Row-
based</
li><li>Applicat
ion-based</
li><li>Event
based</li></u
l>
CSAP1484 TRUE <p>Which of <p>SLA Flow
the Task<br Designer
following<stro />Inbound
ng> email<br
four</strong> />MetricBas
application- e<br
based options />Service
for a trigger? Catalog</p>
</p>
<ul style="list-
style-position:
inside;"><li>S
LA
Task</li><li>R
un
Once</li><li>I
nbound
email</li><li>
Repeat</li><li
>MetricBase<
/li><li>Service
Catalog</li></
ul>

CSAP0564 TRUE <p>What are <p>Flow<br Flow

<strong>two< />Workflow Designer
/strong> main </p>
options to
define the
fulfillment
process for a
Service
catalog item?
</p>
<ul style="list-
style-position:
inside;"><li>Fl
ow</li><li>W
orkflow</li><l
i>Plan</li><li>
Roadmap</li>
</ul>
CSAP0367 TRUE <p>Which of <p>Represen <p>This Flow
the following t reusable seems to Designer
<strong>three operations be more
</strong> for use marketing
things are across information
true regarding multiple as opposed
Flow Designer flows<br to hard
actions?</p> />Can be facts, I
<ul style="list- contained in have listed
style-position: a in
inside;"><li>D spoke<br hints.</p>
efine when />Provide
the flow is the ability to
performed</li build your
><li>Represen own
t reusable customer
operations for actions</p>
use across
multiple
flows</li><li>
Can be
contained in a
spoke</li><li>
Require script
to
develop</li><l
i>Provide the
ability to build
your own
customer
actions</li></
ul>
CSAP1521 TRUE <p>Select <p>Main Flow
the<strong> header<br Designer
four</strong> />Activity
items that are design
sections and space<br
functions of />Show/Hid
the Process e
Automation Properties<b
Designer r />Add
canvas:</p> process
<ul style="list- activity</p>
style-position:
inside;"><li>B
anner
frame</li><li>
Main
header</li><li
>Activity
design
space</li><li>
Content
frame</li><li>
Show/Hide
Properties</li
><li>Add
process
activity</li><li
>Delete the
process
activity</li></
ul>
CSAP0925 TRUE <p>What is <p>Commun Flow
integration icate with Designer
Spoke used third-party
for in Flow systems</p>
designer?</p>
<ul style="list-
style-position:
inside;"><li>T
o automate
business
logic</li><li>T
o process
operations
executed by
the
system</li><li
>Communicat
e with third-
party
systems</li><l
i>May be
record-based,
date-based,
or
application-
based</li></u
l>
CSAP1487 TRUE <p>Which of <p>Date- Flow
the based<br Designer
following<stro />Daily<br /
ng> >Weekly</p
three</strong >
> options are
time-based
options for a
trigger?</p>
<ul style="list-
style-position:
inside;"><li>Y
early</li><li>
Date-based</l
i><li>Daily</li
><li>Weekly</
li><li>Bi-
Annually</
li></ul>

CSAP0770 TRUE <p>When <p>Complex Flow

using flow Objects</p> Designer
designer
which
template can
be created
and saved for
use as
outputs in
steps or
actions?</p>
<ul style="list-
style-position:
inside;"><li>V
alue Map
Functions</li>
<li>Flow
Roles</li><li>
Complex
Objects</li><l
i>Legacy
Action
Numbering</l
i></ul>
CSAP0737 TRUE <p>Where in <p>Help Flow
flow designer Panel</p> Designer
can users
access
information
about actions
added to the
flow?</p>
<ul style="list-
style-position:
inside;"><li>Fl
ow
Assistant</li>
<li>Virtual
Agent
Help</li><li>H
elp
Panel</li><li>
Local Action
Help</li></ul>

CSAP0658 TRUE <p>What <p>Flow Flow

creates the Designer</p Designer
flow of work >
for a
repeatable
process?</p>
<ul style="list-
style-position:
inside;"><li>A
ction
Operator</li>
<li>Flow
Designer</li>
<li>Flow
Operator</li>
<li>Workspac
e</li><li>Age
nt
Flow</li></ul
>
CSAP1492 TRUE <p>Name <p>Use a <p>REST</ Flow
<strong>three subflow<br / p> Designer
</strong> >Code
options snippet<br /
allowing you >Flow
start a flow Designer
from a script API</p>
or API call
from the
same
instance?</p>
<ul style="list-
style-position:
inside;"><li>U
se an
action</li><li>
Use a
subflow</li><l
i>Code
snippet</li><li
>Flow
Designer
API</li><li>Re
port Designer
API</li></ul>
CSAP0507 TRUE <p>Name<str <p>Applicati Flow
ong> on-based<br Designer
three</strong />Record-
> flow based<br
designer />Schedule-
triggers from based</p>
list
below:</p>
<ul style="list-
style-position:
inside;"><li>R
ole-based</li>
<li>Applicatio
n-based</li><l
i>Record-
based</
li><li>Schedul
e-based</
li></ul>

CSAP1483 TRUE <p>When <p>Trigger</ Flow

record-based, p> Designer
schedule-
based, or
application-
based is
selected for a
flow, which
field changes
the type of
input
allowed?</p>
<ul style="list-
style-position:
inside;"><li>Tr
igger</li><li>I
mport</li><li>
Begin</li><li>
Start</li><li>
Generate</
li></ul>
CSAP0730 TRUE <p>How often <p>Monthly Flow
are flow </p> Designer
designer
related
entries
deleted from
the variables
table if they
haven&#39;t
been used in
over a year?
</p>
<ul style="list-
style-position:
inside;"><li>
Weekly</li><li
>Monthly</li>
<li>Never</li>
<li>Daily</li><
/ul>
CSAP0966 TRUE <p>Which of <p>Can be Flow
the contained in Designer
following<stro a
ng> spoke<br
three</strong />Provide
> statements the ability to
are true in build your
regards to own custom
flow designer applications
actions?</p> <br
<ul style="list- />Represent
style-position: reusable
inside;"><li>R operations
equires for use
scripting to across
develop</li><l multiple
i>Can be flows</p>
contained in a
spoke</li><li>
Provide the
ability to build
your own
custom
applications</
li><li>Represe
nt reusable
operations for
use across
multiple
flows</li></ul
>
CSAP1520 TRUE <p>Select the <p>Processe Flow
option s Designer
that<strong> documented
is in the
not</strong> Process
a key benefit Automation
of Process Designer,
Automation are called
Designer:</p> Automated
<ul style="list- Designs.</p>
style-position:
inside;"><li>St
ructured
process
design
interface that
makes it easy
to define and
visualize the
process.</li><
li>Processes
documented
in the Process
Automation
Designer, are
called
Automated
Designs.</li><
li>Stages and
activities
specified in
the designer
can be
displayed on
agents&#39;
workspaces to
guide them
CSAP1488 TRUE <p>Which of <p>Repeat Flow
the Twice<br Designer
following<stro />Do Not
ng> Repeat</p>
two</strong>
options are
<strong>not<
/strong>
time-based
options for a
trigger?</p>
<ul style="list-
style-position:
inside;"><li>
Monthly</li><
li>Repeat
Twice</li><li>
Run
Once</li><li>
Repeat</li><li
>Do Not
Repeat</li></
ul>
CSAP1525 TRUE <p>Select <p>Connecti Flow
<strong>four< ng multiple Designer
/strong> flows and
benefits of actions<br /
using the >Guiding
Process end users to
Automation complete a
Designer:</p> process in a
<ul style="list- playbook-
style-position: oriented
inside;"><li>C interface<br
onnecting />Consolidat
multiple flows ing separate
and business
actions</li><li processes
>Connecting across your
multiple flows organization
but no <br
actions</li><li />Defining a
>Guiding end consistent
users to record
complete a lifecycle
process in a from
playbook- beginning to
oriented end</p>
interface</li>
<li>Guiding
end users to
complete a
process in a
task-oriented
interface</li>
<li>Consolidat
ing separate
business
processes
across your
CSAP1501 TRUE <p>Which of <p>Create a Flow
the following Table<br Designer
three options />Create a
<strong>are User<br
not</strong> />Create a
frequently Group</p>
used actions
contained in
the spoke
ServiceNow
Core:</p>
<ul style="list-
style-position:
inside;"><li>C
reate a
Table</li><li>
Look up
Record</li><li
>Create a
User</li><li>
Wait for
Condition</li>
<li>Create a
Group</li></u
l>
CSAP1482 TRUE <p>When this <p>Record- Flow
kind of trigger based</p> Designer
is selected, a
table can be
specified. It
will be
watched for
changes that
meet the
condition.</p
>
<ul style="list-
style-position:
inside;"><li>S
chedule-
based</li><li>
Record-
based</li><li>
Application-
based</
li><li>Request
-based</
li></ul>
CSAP1486 TRUE <p>Which <p>MetricBa Flow
application se</p> Designer
helps
developers
working with
IoT-based
applications
that monitor
or act on
large amounts
of data?</p>
<ul style="list-
style-position:
inside;"><li>P
erformance
Analytics</li>
<li>Report
Designer</li>
<li>Form
Designer</li>
<li>MetricBas
e</li></ul>

CSAP1511 TRUE <p>When <p>Flows<br Flow

designing a />Actions<br Designer
flow, select />Subflows<
<strong>three /p>
</strong> you
can use the
results of an
action as
inputs of
other
_______:</p>
<ul style="list-
style-position:
inside;"><li>D
ata
Pills</li><li>Fl
ows</li><li>A
ctions</li><li>
Triggers</li><l
i>Subflows</
li></ul>
CSAP0368 TRUE <p>Which <p>Provides Flow
<strong>three automation Designer
</strong> tools<br
statements />Integrates
from below with third
are true party
regarding systems<br /
Flow >Saves
Designer?</p time</p>
>
<ul style="list-
style-position:
inside;"><li>P
rovides
automation
tools</li><li>R
equires
scripting
experience</li
><li>Integrate
s with third
party
systems</li><l
i>Saves
time</li></ul>

CSAP0579 TRUE <p>Name <p>flow_ope <p>flow_re Flow

<strong>three rator<br port_viewe Designer
</strong> />action_des r,
Flow Designer igner<br flow_desig
roles from list />flow_desig ner_scripti
below:</p> ner</p> ng,
<ul style="list- flow_opera
style-position: tor,
inside;"><li>fl flow_desig
ow_operator< ner (OoB
/li><li>action_ roles
designer</li>< containing
li>action_ope flow_)</p>
rator</
li><li>flow_de
signer</li></
ul>
CSAP0602 TRUE <p>_____ <p>Starter</ <p>Book Flow
spokes are p> incorrect: Designer
included with Question is
the badly
subscriptions. phrased.
</p> What
<ul style="list- spokes are
style-position: included
inside;"><li>P with
rofessional</li Subscriptio
><li>Enterpris ns? the
e</li><li>Start following is
er</li><li>Sta from
ndard</li></ dos.service
ul> now.com
<p> </p> &#34;The
Integration
Hub
Standard
spokes are
available to
new
customers
as part of
an
Integration
Hub
Professiona
l
subscriptio
n. Existing
customers
can use the
spokes as
part of an
Integration
Hub
CSAP1481 TRUE <p>What kind <p>Record- Flow
of trigger based</p> Designer
initiates the
flow when a
new Incident
is created
with a Priority
of 1-Critical?
</p>
<ul style="list-
style-position:
inside;"><li>S
chedule-
based</li><li>
Record-
based</li><li>
Application-
based</
li><li>Request
-based</
li></ul>
CSAP1518 TRUE <p>Within <p>Sequenc Flow
Flow e in the flow Designer
Designer, the and its data
data pill name type</p>
indicates
the:</p>
<ul style="list-
style-position:
inside;"><li>Ti
me/Date the
pill was
created</li><l
i>Sequence in
the flow and
its data
type</li><li>T
he User who
created the
pill</li><li>Th
e location of
the
pill</li></ul>
CSAP0401 TRUE <p>What are <p>Waiting Flow
the workflow for approval, Designer
activities?</p fulfillment,
> delivery,
<ul style="list- completed</
style-position: p>
inside;"><li>St
art, Pause,
Reset,
Complete</li>
<li>Draft,
Review,
Publish,
Retire</li><li>
Waiting for
approval,
fulfillment,
delivery,
completed</li
><li>Start,
Pause,
Reset</li></ul
>

CSAP0570 TRUE <p>What <p>Integrati Flow

communicate on Hub Designer
s with third- Spokes</p>
party
systems?</p>
<ul style="list-
style-position:
inside;"><li>In
tegration Hub
Spokes</li><li
>Triggers</li>
<li>Flows</li>
<li>Actions</li
></ul>
CSAP0808 TRUE <p>How can <p>Use Flow
you modify transform Designer
data pill functions</p
values >
without
scripting in
ServiceNow&
#39;s Flow
Designer?</p
>
<ul style="list-
style-position:
inside;"><li>In
stall data pill
packages</li>
<li>Use
transform
functions</li>
<li>Edit flow
logs</li><li>U
se the data
pill
formatter</li>
<li>Edit
workflow
logs</li></ul>

CSAP0702 TRUE <p>What are <p>Triggers< Flow

met /p> Designer
conditions
that execute
the actions of
a flow?</p>
<ul style="list-
style-position:
inside;"><li>A
ctions</li><li>
IntegrationHu
b
Spokes</li><li
>Triggers</li>
<li>Flows</li>
</ul>
CSAP0389 TRUE <p>Which <p>Integrati <p>Integrat Flow
ServiceNow onHub</p> ionHub is Designer
product sometime
provides the spelled
ability to Integration
quickly Hub.
integrate with Consistency
3rd party would be
applications more
without professiona
scripting?</p> l.</p>
<ul style="list-
style-position:
inside;"><li>In
tegrationHub
</li><li>Visual
Task
Boards</li><li
>Flow
Designer</li>
<li>Service
Portal</li></u
l>
CSAP1465 TRUE <p>Launch <p><strong> Flow
Flow Designer All</strong> Designer
by navigating &gt;
to:</p> <strong>Pro
<ul style="list- cess
style-position: Automation<
inside;"><li>< /strong>
strong>All</st &gt;
rong> <strong>Flo
&gt; <strong> w
Service Designer</st
Catalog</stro rong></p>
ng> &gt;
<strong>Flow
Designer</str
ong></li><li><
strong>All</st
rong> &gt;
<strong>Work
flow</strong>
&gt;
<strong>Flow
Designer</str
ong></li><li><
strong>All</st
rong> &gt;
<strong>Proc
ess
Automation</
strong> &gt;
<strong>Flow
Designer</str
ong></li><li><
strong>All</st
rong> &gt;
<strong>Flow
s</strong>
CSAP0942 TRUE <p>What is <p>To Flow
the primary integrate Designer
purpose of with 3rd
IntegrationHu party
b in systems</p>
ServiceNow?
</p>
<ul style="list-
style-position:
inside;"><li>T
o manage
authenticatio
n</li><li>To
integrate with
3rd party
systems</li><l
i>To import
data into the
system</li><li
>To transform
data to match
fields in
ServiceNow</
li></ul>
CSAP0682 TRUE <p>What is a <p>Integrati Flow
product to onHub</p> Designer
quickly
integrate with
3rd party
applications
without
scripting?</p>
<ul style="list-
style-position:
inside;"><li>S
ervice
Portal</li><li>
IntegrationHu
b</li><li>Visu
al Task
Boards</li><li
>Flow
Designer</li>
<li>Integratio
nPortal</li></
ul>
CSAP0773 TRUE <p>How are <p>As data Flow
local flow pills</p> Designer
variables
accessed in
the flow
designer data
panel?</p>
<ul style="list-
style-position:
inside;"><li>A
s newly
generated
icons</li><li>
As scratchpad
variables</li>
<li>As data
pills</li><li>As
new
tabs</li><li>A
s UI
pills</li></ul>

CSAP0705 TRUE <p>What are <p>Actions< <p>Actions Flow

the /p> are Designer
operations reusable
executed by elements
the system that
called?</p> perform
<ul style="list- specific
style-position: operations.
inside;"><li>In </p>
tegrationHub
Spokes</li><li
>Actions</li><
li>Triggers</li
><li>Flows</li
></ul>
CSAP1489 TRUE <p>Which of <p>Created< Flow
the br Designer
following<stro />Updated<
ng> br />Created
three</strong or
> options are Updated</p
application- >
based options
for a trigger?
</p>
<ul style="list-
style-position:
inside;"><li>C
reated</li><li
>Inserted</li>
<li>Updated<
/li><li>Submit
ted</
li><li>Created
or
Updated</li>
</ul>

CSAP1475 TRUE <p>To open <p>Question Flow

(and close) Mark</p> Designer
the Flow
Designer help
panel, click
the _____
_____ icon in
the main
header.</p>
<ul style="list-
style-position:
inside;"><li>Q
uestion
Mark</li><li>
Green
Arrow</li><li>
Red
X</li><li>Excl
amation
Point</li><li>
Greater
Than</li></ul
>
CSAP0818 TRUE <p>When the <p>com.glid Flow
workflow e.cs.fdih.inte Designer
action is ractive.time
canceled in out</p>
flow designer,
which
property from
below can be
used to set a
timeout value
that overrides
the default
timeout?</p>
<ul style="list-
style-position:
inside;"><li>c
om.glide.cs.fd
ih.security.tim
eout</li><li>c
omglide.cs.fdi
h.override.tim
eout</
li><li>com.gli
de.cs.fdih.inte
ractive.timeo
ut</
li><li>com.gli
de.cs.sysprop
s.interactive.ti
meout</
li><li>com.gli
de.cs.fdva.int
eractive
timeout</li><
/ul>

CSAP1471 TRUE What <p>A Flow

contains spoke</p> Designer
flow
designer
triggers and
actions
dedicated
to a
particular
application.
CSAP0849 TRUE <p>Where <p>In the Events
would you go Event logs
to see if an and look for
admin impersonati
impersonated on.start and
another user? impersonati
</p> on.end in
<ul style="list- the name
style-position: field</p>
inside;"><li>In
the
transaction
logs and look
for
impersonatio
n.start and
impersonatio
n.end in the
name
field</li><li>In
the User
Transaction
logs</li><li>In
the Event logs
and look for
impersonatio
n.start and
impersonatio
n.end in the
name
field</li><li>In
the Client
transaction
logs</li></ul>
CSAP1822 TRUE <p>Navigate <p>All &gt; Events
here to System
display Diagnostics
version, &gt; Stats
patch, and &gt;
hotfix your Stats</p>
instance is
running.</p>
<ul style="list-
style-position:
inside;"><li>Al
l &gt; System
Diagnostics
&gt; Stats
&gt;
Stats</li><li>
All &gt;
System
Definition
&gt; Stats
&gt;
Stats</li><li>
All &gt;
System
Properties
&gt; Stats
&gt;
Stats</li><li>
All &gt;
System
Security &gt;
Stats &gt;
Stats</li></ul
>
CSAP0926 TRUE <p>Restate a <p>Event log Events
difference is a history
between of events
event log and occurred
event registry and event
for the list registry is
below?</p> definition of
<ul style="list- events</p>
style-position:
inside;"><li>E
vent log is a
history of
events
occurred and
event registry
is definition of
events</li><li
>Event logs
store
definitions of
events and
event registry
is
history</li></
ul>
CSAP1820 TRUE <p>For <p><strong> Events
events, All</strong>
navigate to &gt; <strong
__________ >System
module to Policy</stro
create a new ng> &gt;
record.</p> <strong>Eve
<ul style="list- nts</strong>
style-position: &gt;
inside;"><li>< <strong>Regi
strong>All</st stry</strong
rong> ></p>
&gt; <strong>
System
Events</stron
g> &gt;
<strong>Even
ts</strong>
&gt;
<strong>Regis
try</strong><
/li><li><stron
g>All
&gt; System
Policy &gt;
Events &gt;
Registry</stro
ng> </li><li><
strong>All</st
rong>
&gt; <strong>
System
Notifications<
/strong> &gt;
<strong>Even
ts</strong>
&gt;
CSAP0575 TRUE <p>What are <p>Events</ Events
the log p>
records that
indicate
something
notable has
occurred in
the system?
</p>
<ul style="list-
style-position:
inside;"><li>P
roblems</li><
li>Weblogs</li
><li>Events</l
i><li>Incident
s</li></ul>
CSAP0937 TRUE <p>In order <p>Registere Events
to be used, an d</p>
event record
must be
______?</p>
<ul style="list-
style-position:
inside;"><li>C
ertified</li><li
>Registered</
li><li>Catalog
ued</li><li>P
ublished</
li><li>Complet
ed</li></ul>

CSAP0393 TRUE <div>In order <p>Registere Events

to be used, an d</p>
event record
must be
_____ .</div>
<ul style="list-
style-position:
inside;"><li>C
atalogued</li
><li>Registere
d</li><li>Publi
shed</li><li>C
ertified</
li></ul>
CSAP1131 TRUE <p>Where are <p>System Events
event logs Policy &gt;
stored?</p> Events &gt;
<ul style="list- Event
style-position: log</p>
inside;"><li>S
ystem Policy
&gt;
Events</li><li
>System
Policy &gt;
Events &gt;
Event
log</li><li>Sys
tem&gt;
Events &gt;
Notifications<
/li><li>System
Rules &gt;
Assignment</l
i></ul>
CSAP1821 TRUE <p>Navigate <p><strong> <p><em>Yo Events
here to aid in All</strong> u can also
performance &gt; <strong enter </em
evaluation:</ >System ><strong><
p> Policy</stro em>stats.d
<ul style="list- ng> &gt; o</em></st
style-position: <strong>Eve rong><em>
inside;"><li>< nts</strong> in the
strong>All</st &gt; Filter
rong> <strong>Regi Navigator.<
&gt; <strong> stry</strong /em></p>
System ></p>
Definition</st
rong> &gt;
<strong>Even
ts</strong>
&gt;
<strong>Regis
try</strong><
/li><li><stron
g>All
</strong>&gt;
<strong>
Events
</strong>&gt;
<strong>
Registry</stro
ng></li><li><s
trong>All</str
ong>
&gt; <strong>
System
Policy</strong
> &gt;
<strong>Even
ts</strong>
&gt;
CSAP0394 TRUE <p>What are <p>Log Events
events?</p> records
<ul style="list- indicating
style-position: something
inside;"><li>A notable has
server-side occurred in
script that the
runs when a system.</p>
record is
displayed,
inserted,
updated, or
deleted, or
when a table
is
queried.</li><
li>Log records
indicating
something
notable has
occurred in
the
system.</li><l
i>A real-time
messaging
tool that
enables users
to chat with
individuals
and
groups.</li><li
>Notifications
that are sent
to users when
something
occurs that
concerns
CSAP1818 TRUE <p>Related to <p>Business <p Events
events, the Rules</p> style="mar
system uses gin: 0cm
<strong>____ 0cm 8pt;
_ line-height:
_____</stron 107%; font-
g> to monitor size: 11pt;
for system font-family:
conditions.</ Calibri,
p> sans-
<ul style="list- serif;"><spa
style-position: n
inside;"><li>Cl style="font-
ient size:
Scripts</li><li 10.0pt;
>Business line-height:
Rules</li><li> 107%;">It is
UI important
policies</li><li to note,
>UI that
Actions</li><li although
>ACLs</li></u Business
l> Rules are
the most
popular
strategy,
they are
not the
only
strategy
used by the
system to
generate
an Event.
</span><sp
an
style="font-
CSAP0965 TRUE <p>What <p>Definitio Events
does the n of
Event registry Events</p>
contain?</p>
<ul style="list-
style-position:
inside;"><li>D
efinition of
Events</li><li
>Log of
events
triggered by
the
system</li><li
>User
transactions<
/li><li>Applica
tion Access
Controls</li><
/ul>
CSAP0900 TRUE <p>What best <p>Special Events
describes an records that
<strong>Even the system
t</strong> generates
from the list when
below?</p> something
<ul style="list- notable has
style-position: happened</
inside;"><li>A p>
n Application
transaction
record</li><li
>Special
records that
the system
generates
when
something
notable has
happened</li
><li>A System
log
entry</li><li>
A User
transaction
entry</li></ul
>

CSAP0427 TRUE <div>All users <p>False</ Developme

can manage p> nt
and setup
import
sets.</div>
<ul style="list-
style-position:
inside;"><li>Tr
ue</li><li>Fal
se</li></ul>
CSAP0558 TRUE <p>What <p>Modules Developme
does each </p> nt
application
contain a set
of?</p>
<ul style="list-
style-position:
inside;"><li>
Modules</li>
<li>Applets</l
i><li>Folders<
/li><li>APIs</
li></ul>

CSAP0016 TRUE Navigate System Developme

here to set Definition nt
the prefix &gt;
or number Number
of digits for Maintenan
a table's ce
record
numbers

CSAP0453 TRUE <p>UI policies <p>True</p> Developme

and Business nt
rules can
monitor
changes of
fields in a
form.</p>
<ul style="list-
style-position:
inside;"><li>Tr
ue</li><li>Fal
se</li></ul>
CSAP0643 TRUE <p>What are <p>ServiceN Developme
the ow nt
<strong>three Onboarding
</strong> (now Mobile
ServiceNow App for HR
Mobile Apps? Service
</p> Delivery)<br
<ul style="list- />ServiceNo
style-position: w
inside;"><li>S Agent<br
erviceNow />Now
Onboarding Mobile</p>
(now Mobile
App for HR
Service
Delivery)</li>
<li>Now on
the
Go</li><li>Ser
viceNow
Agent</li><li>
Now
Mobile</li></
ul>

CSAP0573 TRUE <p>What is <p>/sp</p> Developme

the url ending nt
of the Service
Portal
homepage?
</p>
<ul style="list-
style-position:
inside;"><li>/s
ervice</li><li>
/servport</li>
<li>/sp</li><li
>/portal</
li></ul>
CSAP0390 TRUE <p>What <p>Guided Developme
ServiceNow Application nt
feature can Creator</p>
be used to
begin the
creation of an
application?
</p>
<ul style="list-
style-position:
inside;"><li>G
uided
Application
Creator</li><li
>Configuratio
n
Management
Database
(CMDB)</li><l
i>Integration
Hub</li><li>S
ystem
Dictionary</li
></ul>

CSAP0473 TRUE <p>What are <p>Spokes</ Developme

integrations p> nt
available
using
IntegrationHu
b?</p>
<ul style="list-
style-position:
inside;"><li>
Mesh</li><li>
Spokes</li><li
>Hubs</li><li>
Blenders</li>
</ul>
CSAP0480 TRUE <p>What <p>Guided Developme
walks you Setup</p> nt
through the
initial
configuration
of your
instance?</p>
<ul style="list-
style-position:
inside;"><li>In
stallation
Wizard</li><li
>Start
Now</li><li>G
uided
Setup</li><li>
System
Guide</li></u
l>

CSAP0404 TRUE <p>Where is <p>Tables</ <p>This Developme

data stored? p> question nt
</p> needs to be
<ul style="list- more
style-position: succinct;
inside;"><li>F Data is
orms</li><li> stored in
Workflows</li records,
><li>Tables</l records are
i><li>List</ stored in
li></ul> tables.</p>
CSAP0431 TRUE <p>A Business <p>True</p> <p>Busines Developme
rule can be s rules run nt
set before or when a
after the ServiceNow
database form is
action has displayed,
occurred.</p> or when
<ul style="list- the update,
style-position: save, or
inside;"><li>Tr delete
ue</li><li>Fal operations
se</li></ul> occur. </p>

CSAP0447 TRUE <p>What is <p>Only Developme

true about tables nt
deleting beginning
tables?</p> with
<ul style="list- &#34;u_&#3
style-position: 4; can be
inside;"><li>A permanently
n ESS user can deleted</p>
delete any
table</li><li>
Deleting a
table
doesn&#39;t
delete
associated
elements like
views</li><li>
Only tables
beginning
with
&#34;u_&#34
; can be
permanently
deleted</li></
ul>
CSAP0999 TRUE <p>How do <p>In the Developme
you request a system nt
clone from create a
Production to clone
Sub- request by
production going to
instance?</p> System
<ul style="list- Clone &gt;
style-position: Request
inside;"><li>B Clone</p>
y running a
scheduled
job</li><li>In
the system
create a clone
request by
going to
System Clone
&gt; Request
Clone</li><li>
By logging a
request from
the HI
Support
Portal</li></u
l>
CSAP1032 TRUE <p>Where to <p>Tables Developme
look for fields &amp; nt
in Columns
ServiceNow? module</p>
</p>
<ul style="list-
style-position:
inside;"><li>T
ables &amp;
Fields
module</li><l
i>Form &amp;
Columns
module</li><l
i>Forms
&amp; Fields
module</li><l
i>Tables
&amp;
Columns
module</li></
ul>

CSAP1014 TRUE <p>Guided <p>Create Developme

Application new apps in nt
Creator is ServiceNow<
used to /p>
_______.</p>
<ul style="list-
style-position:
inside;"><li>B
uild
integrations
with 3drd
party
apps</li><li>C
reate new
apps in
ServiceNow</
li><li>Configu
re existing
apps</li></ul
>
CSAP0987 TRUE <p>Select <p>Related Developme
<strong>three Link<br nt
</strong> UI />Context
Actions from Menu<br
below.</p> />Form
<ul style="list- Button</p>
style-position:
inside;"><li>Fi
lter
Menu</li><li>
Related
Link</li><li>C
ontext
Menu</li><li>
Choice
Menu</li><li>
Form
Button</li></
ul>
CSAP0452 TRUE <p>Difference <p>Business Developme
between rule works nt
Business Rule on before or
&amp; Client after Insert,
Script?</p> update and
<ul style="list- delete in a
style-position: database
inside;"><li>B &amp; client
usiness rule script works
works on on Submit,
before insert, on change,
update and on Cell Edit
delete in a &amp; on
database Load.</p>
&amp; client
script works
only on
Submit.</li><l
i>Business
rule works on
before or
after Insert,
update and
delete in a
database
&amp; client
script works
on Submit, on
change, on
Cell Edit
&amp; on
Load.</li><li>
Business Rule
works on
Browser side
and client
scripts works
CSAP0501 TRUE <p>What runs <p>Business Developme
when a Rule</p> nt
record is
displayed,
inserted,
updated,
deleted, or
table is
queried?</p>
<ul style="list-
style-position:
inside;"><li>S
cript
Include</li><li
>Business
Rule</li><li>Cl
ient
Script</li><li>
UI
Policy</li></ul
>
<p> </p>
CSAP0549 TRUE <p>What is <p>Guided <p>Is Developme
used to begin Application anyone nt
creation of an Creator</p> actually
application? using
</p> Guided
<ul style="list- Application
style-position: Creator?
inside;"><li>G Due to the
uided push by
Application businesses
Creator</li><li to stay
>Configuratio OoB, this
n seems to
Management be more of
Database a
(CMDB)</li><l Marketing
i>Integration question,
Hub</li><li>S since
ystem &#34;studi
Dictionary</li o&#34; the
></ul> common
interface
for creating
application
s is not
mentioned.
</p>
CSAP0398 TRUE <p>Which of <p>All of the Developme
the following above can nt
is not a way be used to
to apply apply
approval in approvals</
ServiceNow? p>
</p>
<ul style="list-
style-position:
inside;"><li>A
pproval
Rules</li><li>
Workflow</li>
<li>Process
Guides</li><li
>All of the
above can be
used to apply
approvals</li>
</ul>

CSAP0424 TRUE <p>Which can <p>All of Developme

send out above</p> nt
Notifications?
</p>
<ul style="list-
style-position:
inside;"><li>S
cript</li><li>B
usiness
Rule</li><li>
Workflow</li>
<li>All of
above</li><li>
None of the
above</li></u
l>
CSAP0629 TRUE <p>What are <p>Plugins</ Developme
the software p> nt
components
that provide
additional
optional
features and
functionalities
?</p>
<ul style="list-
style-position:
inside;"><li>A
dd-ins</li><li>
Snap-ins</li><
li>Supplemen
ts</li><li>Plug
ins</li></ul>

CSAP0271 TRUE Where to <p>System Developme

navigate to Clone &gt; nt
view the Clone
tables not Definition
included in &gt;
the cloning Exclude
process. Tables</p>
CSAP0385 TRUE <p>Name <p>Visible/ Developme
three hidden<br nt
<strong>attrib />Mandator
utes</strong> y<br />Read-
of a field can only</p>
a UI policy
action change
on a
form?</p>
<ul style="list-
style-position:
inside;"><li>Vi
sible/hidden<
/li><li>Manda
tory</li><li>Pr
event cell
editing</li><li
>Read-only</l
i><li>Change
color</li></ul
>

CSAP0439 TRUE <p>What are <p>All of the Developme

the types of above</p> nt
Client script
used in
ServiceNow?
</p>
<ul style="list-
style-position:
inside;"><li>o
nCellEdit
&amp;
onLoad</li><li
>onSubmit
&amp;
onChange</li
><li>All of the
above</li><li>
None of the
above</li></u
l>
CSAP0559 TRUE <p>What are <p>Integrati Developme
Developer ons</p> nt
permissions
that grant
access to web
service and
REST APIs and
data sources?
</p>
<ul style="list-
style-position:
inside;"><li>
Workflow</li>
<li>Flow
Designer</li>
<li>Integratio
ns</li><li>Allo
w
Scripting</li>
</ul>

CSAP0998 TRUE <p>Both <p>True</p> Developme

production nt
and non-
production
instances
should be on
the same
versions for
the
customization
to work
correctly?</p
>
<ul style="list-
style-position:
inside;"><li>Tr
ue</li><li>Fal
se</li></ul>
CSAP0372 TRUE <p>What <p>Applicati Developme
<strong>two< on Menu nt
/strong> with the
items are same name
created by as the table
default when Label (e.g.
you create a Infinity).<br
new table? />Module
</p> with the
<ul style="list- plural of the
style-position: table Label
inside;"><li>A (e.g.
pplication Infinities).</
Menu with p>
the same
name as the
table Label
(e.g.
Infinity).</li><
li>Dashboard
to manage
the
table&#39;s
activity.</li><l
i>Module
with the
plural of the
table Label
(e.g.
Infinities).</li
><li>A table
specific admin
role.</li></ul>
CSAP0653 TRUE <p>What <p>ServiceN Developme
provides an ow nt
Integrated Studio</p>
Development
Environment
interface for
creating
custom apps?
</p>
<ul style="list-
style-position:
inside;"><li>I
DE
Workplace</li
><li>ServiceN
ow
Studio</li><li
>Agent
Studio</li><li
>Now
Creator</li><li
>Custom App
Developer</li
></ul>

CSAP0541 TRUE <p>Where <p>glide.ui.p Developme

can you set to er_page</p> nt
limit the
paging control
options
available to
users?</p>
<ul style="list-
style-position:
inside;"><li>g
s.sp.max_reco
rds</li><li>gli
de.ui.per_pag
e</li><li>glide
.ui.max_recor
ds</
li><li>gs.sp.pe
r_page</
li></ul>
CSAP0700 TRUE <p>What <p>Mandato Developme
are<strong> t ry<br nt
hree />Visible/Hid
</strong>field den<br
attributes a UI />Read-
Policy can only</p>
change on a
form?</p>
<ul style="list-
style-position:
inside;"><li>P
revent Cell
Editing</li><li
>Mandatory<
/li><li>Visible/
Hidden</li><li
>Read-only</
li></ul>
CSAP0486 TRUE <p>The <p>Hosted <p Developme
&#34;HI&#34; Instance</p> style="mar nt
in HI Service gin: 0cm
Portal is an 0cm 8pt;
abbreviation line-height:
for what?</p> 107%; font-
<ul style="list- size: 11pt;
style-position: font-family:
inside;"><li>H Calibri,
ardware sans-
Item</li><li>H serif;">HI is
elp not
Interactive</li available
><li>High for PDIs.
Incident</li>< Acronym
li>Hosted <span
Instance</li>< style="text-
/ul> decoration:
underline;"
>is not
explained</
span> at
docs.servic
enow, only
found
ServiceNow
Fundament
als
Training.
Why the
secrecy? </
p>
CSAP0577 TRUE <p>What URL <p>develope <p>It is a Developme
is a great r.servicenow shame that nt
resource for .com</p> ServiceNow
developers? does not
</p> maintain
<ul style="list- consistency
style-position: with their
inside;"><li>d name
eveloper.servi usage in
ce- relation to
now.com</li> URLs.</p>
<li>developer.
servicenow.co
m</
li><li>commu
nity.serviceno
w.com</
li><li>docs.ser
vice-
now.com</
li></ul>

CSAP0581 TRUE <p>What <p>Schema Data

provides a Map</p> Schema
graphical
representatio
n of other
tables related
to a specific
role?</p>
<ul style="list-
style-position:
inside;"><li>R
eference
List</li><li>Sc
hema
Map</li><li>F
orm
Designer</li>
<li>Database
Model</li></
ul>
CSAP0417 TRUE <p>Which of <p>incident< Data
the following /p> Schema
can be an
example of
Out Of The
Box
table?</p>
<ul style="list-
style-position:
inside;"><li>u
_incident</li>
<li>incident</l
i><li>x_u123_
incident</
li><li>u_asset
</li></ul>

CSAP1539 TRUE <p>Where <p><strong> Data

module do All</strong> Schema
you navigate &gt;
to for viewing <strong>Syst
the field em
settings and Definition</s
attributes for trong> &gt;
a table.</p> <strong>Tabl
<ul style="list- es &amp;
style-position: Columns</st
inside;"><li>< rong></p>
strong>All</st
rong> &gt;
<strong>Syste
m
Definition</st
rong> &gt;
<strong>Table
s &amp;
Columns</str
ong></li><li><
strong>All</st
rong> &gt;
<strong>Syste
m
Definition</st
rong> &gt;
<strong>Table
s</strong></li
><li><strong>
All</strong>
&gt;
<strong>Syste
m
Properties</st
rong> &gt;
<strong>Table
CSAP1570 TRUE <p>Using the <p>Dictionar Data
_____ _____ y Schema
feature override</p>
provides the
ability to
define a field
on a child
table
differently
from the field
on the parent
table.</p>
<ul style="list-
style-position:
inside;"><li>Di
ctionary</li><
li>Dictionary
override</li><
li>Table
override</li><
li>Tables
&amp;
Columns</li>
</ul>
CSAP0425 TRUE <p>To see the <p>Schema Data
relationship Map</p> Schema
between
tables in a
graphical
view, what is
used?</p>
<ul style="list-
style-position:
inside;"><li>B
usiness
Service
Map</li><li>T
ables and
Columns</li>
<li>Schema
Map</li><li>T
ables
Map</li></ul>
CSAP0454 TRUE <p>ServiceNo <p>Instance <table Data
w is built on a </p> style="bord Schema
multi- er-collapse:
________ collapse;
architecture? width:
</p> 54pt;"
<ul style="list- border="0"
style-position: cellspacing
inside;"><li>D ="0"
ata-model</li cellpadding
><li>Tenant</ ="0"><colgr
li><li>Instance oup><col
</li><li>Platfo style="widt
rm</li></ul> h: 54pt;"
/></colgrou
p><tbody>
<tr
style="heig
ht:
216.0pt;"><
td
style="widt
h: 54pt;
vertical-
align: top;
padding-
top: 1px;
padding-
right: 1px;
padding-
left: 1px;
color:
black; font-
size: 11pt;
font-
weight:
400; font-
CSAP1592 TRUE <p>To <p><strong> Data
generate a All</strong> Schema
schema map, &gt;
navigate <strong>Syst
to:</p> em
<ul style="list- Definition</s
style-position: trong> &gt;
inside;"><li>< <strong>Tabl
strong>All</st es &amp;
rong> Columns</st
&gt;<strong> rong></p>
System
Definition</st
rong> &gt;
<strong>Table
s
</strong></li>
<li><strong>Al
l</strong>
&gt;
<strong>Syste
m
Definition</st
rong> &gt;
<strong>Table
s &amp;
Columns</str
ong></li><li><
strong>All</st
rong> &gt;
<strong>Syste
m
Security</stro
ng> &gt;
<strong>Table
s &amp;
Columns</str
CSAP1552 TRUE <p>Which of <p>Within a Data
the following table, a field Schema
describes a can hold a
one-to-many reference to
relationship:< a record on
/p> another
<ul style="list- table.</p>
style-position:
inside;"><li>A
table can
extend
another
table.</li><li>
Two tables
can be joined
virtually to
allow for
reporting on
data that
might be
stored in
more than
one
table.</li><li>
Two or more
tables can be
related in a
bi-directional
relationship,
so that the
related
records are
visible from
both tables in
a related
list.</li><li>Wi
thin a table, a
CSAP1581 TRUE <p>Select <p>They can Data
<strong>three be a parent Schema
</strong> table (e.g.,
correct Task)<br
statements />They can
about core be a child
tables:</p> table (e.g.,
<ul style="list- Incident)<br
style-position: />They can
inside;"><li>T be a base
hey can be a table (e.g.,
parent table Task)</p>
(e.g.,
Task)</li><li>
They can be a
child table
(e.g.,
Incident)</li>
<li>They
<strong>cann
ot</strong>
be a child
table (e.g.,
Incident)</li>
<li>They can
be a base
table (e.g.,
Task)</li><li>
They
<strong>cann
ot</strong>
be a base
table (e.g.,
Task)</li><li>
They can be
custom tables
(e.g.,
CSAP1541 TRUE <p>Record <p><strong> Data
numbers are All</strong> Schema
automatically &gt;
incremented, <strong>Syst
and the em
number Definition</s
format per trong> &gt;
table in the <strong>Nu
system can be mber
changed by Maintenanc
visiting:</p> e</strong>
<ul style="list- application<
style-position: /p>
inside;"><li><
strong>All
&gt; System
Security &gt;
Number
Maintenance
</strong>appl
ication</li><li
><strong>All<
/strong> &gt;
<strong>Syste
m
Definition</st
rong> &gt;
<strong>Num
ber
Maintenance
</strong>
application</li
><li><strong>
All</strong>
&gt;
<strong>Syste
m
CSAP1585 TRUE <p>Select <p>It is a Data
<strong>three core table Schema
</strong> because it
correct comes with
statements the
about the ServiceNow
[task] base
table:</p> system<br
<ul style="list- />It is a base
style-position: table
inside;"><li>It because it’s
is a custom not
table because extended
your company from any
configures to other table
their (no parent of
requirements its
</li><li>It is a own)<br />It
core table is a parent
because it table
comes with because it
the has children
ServiceNow (child classes
base of Incident,
system</li><li Problem,
>It is a base and Change
table because Request)</p
it’s not >
extended
from any
other table
(no parent of
its
own)</li><li>I
t is a parent
table because
it has children
CSAP0442 TRUE <p>Incident <p>Task</p> Data
extends Schema
which table?
</p>
<ul style="list-
style-position:
inside;"><li>T
ask</li><li>Ch
ange
Request</li><
li>RITM</li><l
i>Problem</li
></ul>
CSAP0995 TRUE <p>Dictionary <p>Details Data
in ServiceNow about tables Schema
contains:</p> and their
<ul style="list- fields in the
style-position: system</p>
inside;"><li>Li
st of
messages and
their
translations</
li><li>List of
properties</li
><li>Details
about tables
and their
fields in the
system</li></
ul>
CSAP1538 TRUE <p>Navigate <p><strong> Data
here to access All</strong> Schema
the system &gt;
dictionary to <strong>Syst
modify table em
and field Definition</s
attributes.</p trong> &gt;
> <strong>Dict
<ul style="list- ionary</stro
style-position: ng></p>
inside;"><li><
strong>All
</strong>&gt;
<strong>
System
Properties
</strong>&gt;
<strong>
Dictionary</st
rong></li><li>
<strong>All</
strong> &gt;
<strong>Syste
m
Definition</st
rong> &gt;
<strong>Dicti
onary</strong
></li><li><str
ong>All</stro
ng> &gt;
<strong>Syste
m
Security</stro
ng> &gt;
<strong>Dicti
onary</strong
CSAP1543 TRUE <p>When you <p>Two</p> Data
define a Schema
reference
field, the
platform
creates a
relationship
between the
_____
tables.</p>
<ul style="list-
style-position:
inside;"><li>T
hree</li><li>T
wo</li><li>Fo
ur</li><li>Non
e of the
above</li></u
l>
CSAP0467 TRUE <p>What <p>System <p><strong Data
contains the Dictionary</ >Data Schema
definition for p> dictionary
each and tables</str
every table ong>- The
and field in system
the database? defines
</p> data
<ul style="list- dictionary,
style-position: data
inside;"><li>S modeling,
ystem and entity
Dictionary</li relationship
><li>Index</li information
><li>Referenc in multiple
e tables:<br /
Table</li><li> >Tables
Field [sys_db_ob
Navigator</li> ject]:
</ul> Contains a
record for
each
table.<br
/>Dictionar
y Entries
[sys_diction
ary]:
Contains
additional
details for
each table
and the
definition
for every
column on
each table.
Each row
CSAP0411 TRUE <p>Parent of <p>Task</p> <p>I never Data
incident and liked this Schema
problem question,
table?</p> problems
<ul style="list- &amp;
style-position: incidents
inside;"><li>T can have a
ask</li><li>Pa parent or a
rent</li><li>T child can be
able</li><li>C problem/in
hange</li></ cident
ul> (depending
). Problem
&amp;
Incident
extend the
task table.
So I believe
the
Problem
&amp;
Incident
tables
extend the
task table
as opposed
to being a
parent.</p
>
CSAP0492 TRUE <p>Which <p>Tables Data
<strong>two< &amp; Schema
/strong> Columns<br
modules are />Tables</p
used to create >
a new table?
</p>
<ul style="list-
style-position:
inside;"><li>C
reate
New</li><li>T
ables &amp;
Columns</li>
<li>Tables</li
><li>Import
Table</li></ul
>
CSAP1555 TRUE <p>Which of <p>Two Data
the following tables can Schema
describes be joined
Database virtually to
Views:</p> allow for
<ul style="list- reporting on
style-position: data that
inside;"><li>A might be
table can stored in
extend more than
another one
table.</li><li> table.</p>
Two tables
can be joined
virtually to
allow for
reporting on
data that
might be
stored in
more than
one
table.</li><li>
Two or more
tables can be
related in a
bi-directional
relationship,
so that the
related
records are
visible from
both tables in
a related
list.</li><li>Wi
thin a table, a
field can hold
CSAP0430 TRUE <p>Task table <p>Base</p> Data
is a _ Schema
table.</p>
<ul style="list-
style-position:
inside;"><li>C
ustom</li><li
>Base</li><li>
Extended</li>
<li>Child</li><
/ul>
CSAP1554 TRUE <p>Which of <p>Two or Data
the following more tables Schema
describes a can be
many-to- related in a
many bi-
relationship:< directional
/p> relationship,
<ul style="list- so that the
style-position: related
inside;"><li>A records are
table can visible from
extend both tables
another in a related
table.</li><li> list.</p>
Two tables
can be joined
virtually to
allow for
reporting on
data that
might be
stored in
more than
one
table.</li><li>
Two or more
tables can be
related in a
bi-directional
relationship,
so that the
related
records are
visible from
both tables in
a related
list.</li><li>Wi
CSAP1536 TRUE <p>Name <p>Fields</ Data
individual p> Schema
pieces of data
within a
record from
the list
below:</p>
<ul style="list-
style-position:
inside;"><li>C
olumns</li><li
>Fields</li><li
>Lists</li><li>
Forms</li></
ul>
CSAP0415 TRUE <p>Client <p>Only if Data
Script on the inherit is Schema
Task table will true</p>
be applied to
Problem table
as well</p>
<ul style="list-
style-position:
inside;"><li>O
nly if inherit is
false</li><li>O
nly if inherit is
true</li><li>Al
ways
Yes</li></ul>
CSAP0706 TRUE <p>What are <p>Module <p>Book is Data
<strong>two< with same incorrect: Schema
/strong> name as Book says
things created table the
by default label<br following
when creating />Module are correct
a new table? with plural answers:</
</p> name as p>
<ul style="list- table <ul
style-position: label</p> style="list-
inside;"><li>A style-
pplication position:
Name with inside;"><li
plural name >Applicatio
as table n Name
label</li><li> with same
Module with name as
same name as new
table table</li><l
label</li><li>A i>Module
pplication with plural
Name with name as
same name as table
new label</li></
table</li><li> ul>
Module with <p>But in
plural name my
as table Personal
label</li></ul Developer
> Instance, I
observe the
following to
be the
correct
answer to
the
question:</
CSAP0459 TRUE <p>Name<str <p>task<br / Data
ong> >cmdb_ci</p Schema
two</strong> >
of
ServiceNow&
#39;s core
tables?</p>
<ul style="list-
style-position:
inside;"><li>sy
s_dictionary</
li><li>task</li
><li>cmdb_ci
</li><li>sys_d
b_object</
li><li>All of
the
above</li><li>
None of the
above</li></u
l>

CSAP0569 TRUE <p>What <p>Green <p>Greater Data

identifies with a plus than sign is Schema
available sign</p> also used.
fields that Confirm
have related that green
tables you can plus still
dot-walk to? exists in
</p> List v3.</p>
<ul style="list-
style-position:
inside;"><li>Bl
ue with a
pound
sign</li><li>R
ed with an up
arrow</li><li>
Green with a
plus
sign</li><li>G
reen with a
down
arrow</li></u
l>
CSAP0283 TRUE Navigate System Data
here to Logs &gt; Schema
view the Transaction
Transaction s
Log

CSAP1571 TRUE <p>Select <p>Overridin Data

<strong>three g the default Schema
</strong> values<br
features of a />Field
Dictionary dependencie
Override:</p> s<br />Read-
<ul style="list- only status
style-position: of a
inside;"><li>O field</p>
verriding the
application</li
><li>Overridin
g the default
values</li><li
>Field
dependencies
</li><li>Read-
only status of
a
field</li><li>O
verriding the
column
name</li></ul
>
CSAP0432 TRUE <p>If the <p>Any Data
system is record that Schema
going to be has been
upgraded, altered from
what will be the base by
exempt from the
the upgrade? customer</p
</p> >
<ul style="list-
style-position:
inside;"><li>E
verything gets
upgraded</li>
<li>Incidents<
/li><li>Any
record that
has been
altered from
the base by
the
customer</li>
<li>None of
the
above</li></u
l>
CSAP1569 TRUE <p>Select <p>If it is set Data
<strong>two< to true Schema
/strong> true (selected/ch
statements ecked), the
from below table can be
about extended.<b
Permissions r />If it is set
to extend a to false (NOT
table.</p> selected/che
<p>A cked), the
table&#39;s table cannot
Extensible be
field is used extended.</
to control p>
whether a
table can be
extended:</p
>
<ul style="list-
style-position:
inside;"><li>If
it is set to
true
(selected/che
cked), the
table can be
extended.</li
><li>If it is set
to false
(selected/che
cked), the
table can be
extended.</li
><li>If it is set
to false (NOT
selected/chec
ked), the
CSAP0649 TRUE <p>What list <p>text%</ Data
search p> Schema
wildcard looks
for values
starting with
&#34;text&#3
4;?</p>
<ul style="list-
style-position:
inside;"><li>te
xt%</li><li>
%text</li><li>
!*text</li><li>
!%text</li></
ul>
CSAP1557 TRUE <p>Choose <p>Referenc Data
the e Schema
<strong>three fields<br
</strong> />Glide
one-to-many List<br
relationship />Document
fields listed ID fields</p>
below:</p>
<ul style="list-
style-position:
inside;"><li>R
elationship
fields</li><li>
Reference
fields</li><li>
Glide
List</li><li>Do
cument ID
fields</li><li>
Glide
SQL</li></ul>

CSAP1590 TRUE <p>The <p>personali Data

Schema Map ze_dictionar Schema
is available to y<br
users with />admin</p>
which<strong
>
two</strong>
roles from
below?</p>
<ul style="list-
style-position:
inside;"><li>p
ersonalize_list
</li><li>perso
nalize_diction
ary</li><li>dic
tionary_admi
n</
li><li>admin</
li></ul>
CSAP0676 TRUE <p>What is a <p>Data Data
rule that Policy</p> Schema
forces data
consistency?
</p>
<ul style="list-
style-position:
inside;"><li>U
niformity
Guide</li><li>
Steady
State</li><li>
Ruby
Rails</li><li>D
ata
Policy</li></ul
>

CSAP0416 TRUE <p>Where <p>System Data

would you go Import Sets Schema
to start an &gt; Load
import Data</p>
set</p>
<ul style="list-
style-position:
inside;"><li>S
ystem Import
Sets &gt;
Import
sets</li><li>Sy
stem
Definition
&gt; Import
set</li><li>Sys
tem
properties
&gt; Import
Sets</li><li>S
ystem Import
Sets &gt; Load
Data</li></ul
>
CSAP0493 TRUE <p>What are <p>Extensio Data
the ns<br Schema
<strong>three />One-to-
</strong> Many<br
ways table />Many-to-
can be related Many</p>
to each
other?</p>
<ul style="list-
style-position:
inside;"><li>E
xtensions</li>
<li>None-to-
Many</li><li>
One-to-
Many</
li><li>Many-
to-Many</
li></ul>

CSAP0468 TRUE <p>What is <p>u_</p> Data

the prefix for Schema
tables created
in the global
application?
</p>
<ul style="list-
style-position:
inside;"><li>v
_</li><li>sys_
</li><li>u_</li
><li>ci_</li><l
i>None of the
above</li></u
l>
CSAP1016 TRUE <p>________ <p>base <p>Some Data
____ are tables</p> of the base Schema
those tables table are:
which are cmdb, task,
extended, but task_activit
itself is not an y,
extended cmdb_mod
table.</p> el, etc. </p>
<ul style="list- <p>There
style-position: are
inside;"><li>e hundreds
xtended of base
tables</li><li> tables.</p>
base
tables</li><li>
core
tables</li><li>
synch
tables</li></u
l>
CSAP0668 TRUE <p>The <p>Create, Data
acronym Read, Schema
CRUD stands Update,
for what?</p> Delete</p>
<ul style="list-
style-position:
inside;"><li>C
oalesce, Read,
Update,
Delegate</li>
<li>Columns,
Roles, User,
data</li><li>C
reate, Read,
Update,
Delete</li><li
>Change,
Risk,
Discovery,
User</li><li>C
hange, Read,
Update,
Delete </li></
ul>

CSAP1546 TRUE <p>Reference <p>Referenc Data

fields are e Schema
identified Lookup</p>
with the
_____ _____
icon.</p>
<ul style="list-
style-position:
inside;"><li>Fi
nder
Lookup</li><li
>Reference
Lookup</li><li
>Search
Lookup</li><li
>Global
Search</li></
ul>
CSAP1568 TRUE <p>To add a <p><strong> Data
different label All</strong> Schema
for an &gt;
extended <strong>Syst
table, em
navigate Definition</s
to:</p> trong> &gt;
<ul style="list- <strong>Lan
style-position: guage
inside;"><li>< File</strong
strong>All</st ></p>
rong> &gt;
<strong>Syste
m
Labels</stron
g> &gt;
<strong>Lang
uage
File</strong>
</li><li><stro
ng>All</stron
g> &gt;
<strong>Syste
m
Definition</st
rong> &gt;
<strong>Label
</strong></li>
<li><strong>Al
l</strong>
&gt;
<strong>Syste
m
Definition</st
rong> &gt;
<strong>Lang
uage
CSAP1556 TRUE <p>Which of <p>A table <p Data
the following can extend style="mar Schema
describes another gin: 0cm
Extensions? table.</p> 0cm 8pt;
</p> line-height:
<ul style="list- 107%; font-
style-position: size: 11pt;
inside;"><li>A font-family:
table can Calibri,
extend sans-
another serif;"><str
table.</li><li> ong><span
Two tables style="font-
can be joined size:
virtually to 10.0pt;
allow for line-height:
reporting on 107%;">Ext
data that ensions</s
might be pan></stro
stored in ng><span
more than style="font-
one size:
table.</li><li> 10.0pt;
Two or more line-height:
tables can be 107%;"> A
related in a table can
bi-directional extend
relationship, another
so that the table. The
related extended
records are table
visible from includes
both tables in unique
a related fields plus
list.</li><li>Wi all of the
thin a table, a fields and
field can hold their
CSAP1591 TRUE <p>Within a <p>Tables</ Data
Schema Map, p> Schema
name the
window on
the far right
of the screen
providing a
summary of
all the tables
presented
and their
relationships.
</p>
<ul style="list-
style-position:
inside;"><li>R
elationship</li
><li>Tables</l
i><li>Fields</li
><li>Columns
</li></ul>

CSAP0437 TRUE <p>Which <p>Tables Data

application &amp; Schema
has the links Columns</p
to view field >
attributes for
tables?</p>
<ul style="list-
style-position:
inside;"><li>T
ables &amp;
Columns</li>
<li>Incident</
li><li>Tables
&amp;
Fields</li><li>
Column
&amp;
Fields</li></ul
>
CSAP1550 TRUE <p>Beyond <p>personali Data
admin, which ze_dictionar Schema
role is y</p>
required to
create a
Document ID
field?</p>
<ul style="list-
style-position:
inside;"><li>p
ersonalize_list
</li><li>perso
nalize_diction
ary</li><li>pe
rsonalize_for
m</
li><li>persona
lize_ui</li></
ul>

CSAP1593 TRUE <p>Where <p><strong> Data

can you All</strong> Schema
navigate for &gt;
modifying an <strong>Syst
application em
menu Definition</s
name:</p> trong>
<ul style="list- &gt;<strong>
style-position: Application
inside;"><li>< Menus</stro
strong> ng></p>
All</strong>
&gt;
<strong>Syste
m
Definition</st
rong>
&gt;<strong>
Application
Menus</stron
g></li><li><str
ong>All
</strong>&gt;
<strong>
System
Security
</strong>&gt;
<strong>Appli
cation Menus
</strong></li>
<li><strong>Al
l
</strong>&gt;
<strong>
System
Modules
</strong>&gt;
CSAP0642 TRUE <p>What is an <p>Base Data
extended table</p> Schema
table but is
not extending
another table
itself?</p>
<ul style="list-
style-position:
inside;"><li>B
ase
table</li><li>
Core
table</li><li>
Root
table</li><li>
Custom
table</li></ul
>

CSAP0477 TRUE <p>What is a <p>sys_id</ Data

32-character, p> Schema
globally
unique
identifier
called?</p>
<ul style="list-
style-position:
inside;"><li>u
_id</li><li>g_
guid</li><li>s
ys_id</li><li>s
ys_guid</
li><li>None of
the
above</li></u
l>
CSAP0666 TRUE <p>What is <p>Dot- <p>The Data
called to walking</p> standard Schema
gather info definition
from a series provided by
of tables by ServiceNow
expanding at
referenced docs.dervic
fields?</p> enow.com
<ul style="list- &#34;Acces
style-position: s fields on a
inside;"><li>Fi related
eld table from
Navigation</li a form, list,
><li>Field or script by
Filtering</li>< dot-
li>Dot- walking.&#
walking</li><l 34;. So, not
i>Predictive really a
Intelligence</l match with
i></ul> product
documenta
tion. A
series of
tables does
not sound
100%
correct.</p
>
CSAP0379 TRUE <p>What are <p>Base CMDB
the Configuratio
<strong>three n Item
</strong> key [cmdb]<br /
tables in the >Configurati
CMDB?</p> on Item
<ul style="list- [cmdb
style-position: _ci]<br />CI
inside;"><li>C Relationship
MDB [cmdb_rel_ci
Properties ]</p>
[cmdb_proper
ties]</li><li>B
ase
Configuration
Item
[cmdb]</li><li
>Configuratio
n Item [cmdb
_ci]</li><li>CI
Relationship
[cmdb_rel_ci]
</li><li>CMDB
Baseline
[cmdb_baseli
ne]</li></ul>
CSAP0520 TRUE <p>What is <p>Depende CMDB
the graphical ncy
interface to Views</p>
visualize CIs
and their
relationships
called?</p>
<ul style="list-
style-position:
inside;"><li>C
MDM
Maps</li><li>
CI
Charts</li><li
>CI
Relationship
GUIs</li><li>D
ependency
Views</li><li>
CI
Relationship
Reports</li><
/ul>

CSAP0991 TRUE <p>Name <p>cmdb<br CMDB

<strong>three />cmdb_rel_
</strong> key ci<br
tables in the />cmdb_ci</
CMDB.</p> p>
<ul style="list-
style-position:
inside;"><li>c
mdb</li><li>c
mdb_baseline
</li><li>cmdb
_rel_ci</li><li
>cmdb_ci</
li><li>cmdb_p
roperties</
li></ul>
CSAP1737 TRUE <p>Select <p>Standard CMDB
<strong>three terms and
</strong> definitions<b
facts below r />Best
about; What Practice for
is CSDM?</p> CMDB Data
<ul style="list- Modeling
style-position: and Data
inside;"><li>St Managemen
andard terms t<br />Out
and of the box
definitions</li CMDB core
><li>A set of tables</p>
reports for
CMDB</li><li>
Best Practice
for CMDB
Data
Modeling and
Data
Management
</li><li>CMDB
code to
install</li><li>
Out of the
box CMDB
core
tables</li></u
l>
CSAP1718 TRUE <p>Name <p>Locating CMDB
<strong>four< failed
/strong> changes and
benefits that associated
an accurate, incidents.<br
up-to-date />Facilitate
CMDB impact
presents to an analysis of
IT Team.</p> proposed
<ul style="list- changes to
style-position: reduce or
inside;"><li>Ri eliminate
sk downtime.<
management br />Assess
becomes problem
increasingly trends
difficult, and pertaining to
service specific
improvement CIs.<br
cannot be />Efficiently
measured.</li manage
><li>Locating incidents
failed changes affecting CIs
and and service
associated delivery.</p
incidents.</li> >
<li>Facilitate
impact
analysis of
proposed
changes to
reduce or
eliminate
downtime.</li
><li>Assess
problem
trends
CSAP1702 TRUE <p>Toggle <p>CI Health <p>The CMDB
between the Dashboard</ system only
_____ _____ p> says CI
_____ view Dashboard
and the form </p>
view using the
options in the
form title
bar.</p>
<ul style="list-
style-position:
inside;"><li>CI
Status
Dashboard</li
><li>CI Health
Dashboard</li
><li>CI Health
Center</li><li
>CI Service
Center</li></
ul>
CSAP1713 TRUE <p>_____ <p>Service CMDB
_____ Mapping</p
discovers and >
models the
relationships
and
dependencies
between
discovered CIs
and
automatically
populates this
information
into the
CMDB.</p>
<ul style="list-
style-position:
inside;"><li>Di
scovery
Mapping</li>
<li>Service
Mapping</li>
<li>CI
Relationships
</li><li>CMDB
Mapping</li>
</ul>
CSAP0545 TRUE <p>As it <p>Lightwei CMDB
relates to ght Directory
ServiceNow, Access
LDAP is an Protocol</p>
abbreviation
for what?</p>
<ul style="list-
style-position:
inside;"><li>Li
mited Data
Access
Point</li><li>L
ightweight
Directory
Authenticatio
n
Proxy</li><li>
Lightweight
Directory
Access
Protocol</li><
li>Limited
Data Access
Protocol</li><
/ul>
CSAP1715 TRUE <p>_____ <p>CMDBs</ CMDB
help monitor p>
and discover
what system
components
are needed
for effective
and efficient
business
processes and
IT service
management.
</p>
<ul style="list-
style-position:
inside;"><li>S
ervice
Maps</li><li>
Transform
Maps</li><li>
CMDBs</li><li
>Dashboards<
/li></ul>
CSAP1026 TRUE <p>Select<str <p>A CMDB
ong> tangible or
two</strong> intangible
items below device used
that relate to by an
a organization
Configuration <br />Email
Item.</p> Services</p>
<ul style="list-
style-position:
inside;"><li>A
tangible or
intangible
device used
by an
organization<
/li><li>User
and
Groups</li><li
>Email
Services</li><
li>Groups</li>
<li>Users</li>
</ul>
CSAP1712 TRUE <p>ServiceNo <p>Top- CMDB
w Service down</p>
Mapping uses
a _____
_____
approach to
overlay
service maps
onto existing
configuration
data to
connect CIs
underlying a
given service,
making the
CMDB service
aware.</p>
<ul style="list-
style-position:
inside;"><li>T
op-down</li>
<li>Bottom-
up</li></ul>
CSAP1741 TRUE <p>To review <p><strong> CMDB
or create new ALL</
Suggested strong> &gt;
Relationships <strong>Con
navigate figuration</s
to:</p> trong> &gt;
<ul style="list- <strong>Rela
style-position: tionships</st
inside;"><li>< rong> &gt;
strong>ALL</s <strong>Sug
trong> &gt; gested
<strong>Confi Relationship
guration</str s</strong></
ong> &gt; p>
<strong>Sugg
ested
Relationships
</strong></li>
<li><strong>A
LL</strong>
&gt;
<strong>Syste
m
Security</stro
ng> &gt;
<strong>Relat
ionships</stro
ng> &gt;
<strong>Sugg
ested
Relationships
</strong></li>
<li><strong>A
LL</strong>
&gt;
<strong>Syste
m
CSAP0378 TRUE <p>Name <p>Tangible CMDB
<strong>three (e.g.
</strong> CIs hardware,
from below? software,
</p> servers)
<ul style="list- entities<br /
style-position: >Intangible
inside;"><li>T (e.g.
angible (e.g. business
hardware, services,
software, email)
servers) entities<br /
entities</li><li >Configurati
>Intangible on Item</p>
(e.g. business
services,
email)
entities</li><li
>Configuratio
n
Management
Database</li>
<li>Configurat
ion
Item</li><li>c
onfiguration_
admin
role</li></ul>
CSAP0909 TRUE <p>Name<str <p>Depende CMDB
ong> ncy
three</strong Views<br
> CMDB />Business
components Services<br /
from the list >Processes<
below.</p> /p>
<ul style="list-
style-position:
inside;"><li>D
ependency
Views</li><li>
Tables &amp;
Columns</li>
<li>Business
Services</li><
li>Processes</
li><li>Studio<
/li></ul>

CSAP1738 TRUE <p>Select <p>Guidanc CMDB

<strong>two e on service
</strong>fact modeling<br
s below />Recomme
about; What nded
is CSDM?</p> mappings</p
<ul style="list- >
style-position:
inside;"><li>G
uidance on
service
modeling</li>
<li>an
automatic fix
for past
implementati
ons</li><li>Re
commended
mappings</li>
<li>An SKU or
product to
buy</li></ul>
CSAP0662 TRUE <p>What are <p>cmdb_re CMDB
the l_ci<br
<strong>three />cmdb<br /
</strong> key >cmdb_ci</p
CMDB tables? >
</p>
<ul style="list-
style-position:
inside;"><li>c
mdb_rel_ci</l
i><li>cmdb_pr
operties</li><
li>cmdb</li><l
i>cmdb_ci</
li></ul>

CSAP1723 TRUE <p>A <p>Root CI CMDB

Dependency or Root
Views map node</p>
has one
<strong>starti
ng
point</strong
>, called the
___________
__of the
map.</p>
<ul style="list-
style-position:
inside;"><li>R
oot CI or Root
node</li><li>
Root CI Item
or Root
node</li><li>
Root CMDB
item or Root
node</li></ul
>
CSAP0600 TRUE <p>What can <p>Tangible CMDB
Configuration or
Items Intangible</
be?</p> p>
<ul style="list-
style-position:
inside;"><li>In
tangible or
not
tangible</li><l
i>Neither
Tangible or
Intangible</li
><li>Tangible
or
Intangible</li
><li>Tangible
but not
Intangible</li
></ul>

CSAP0485 TRUE <p>As it <p>Configur CMDB

relates to ation
CMDB, CI is Item</p>
an
abbreviation
for what?</p>
<ul style="list-
style-position:
inside;"><li>C
ritical
Incident</li><
li>Customer
Integration</li
><li>Configur
ation
Item</li><li>C
hange
Interface</li>
</ul>
CSAP1731 TRUE <p>The <p>Common CMDB
__________ Service Data
represents a Model
standard and (CSDM)</p>
shared set of
service-
related
definitions
across our
products and
platform that
will enable
and support
true service
level
reporting
while
providing
prescriptive
guidance on
service
modeling
within the
CMDB. </p>
<ul style="list-
style-position:
inside;"><li>C
ommon
Configuration
Item Model
(CCIM)</li><li
>Common
Service Data
Model
(CSDM)</li><li
>ITIL Instance
Data Model
CSAP1705 TRUE <p>For CIs, <p><strong> CMDB
you can Configuratio
create a new n</strong>
relationship &gt;
rule in:</p> <strong>Rela
<ul style="list- tionships</st
style-position: rong> &gt;
inside;"><li>< <strong>Sug
strong>Config gested
uration</stro Relationship
ng> &gt; s</strong></
<strong>Relat p>
ionships</stro
ng> &gt;
<strong>Sugg
ested
Relationships
</strong></li>
<li><strong>CI
s</strong>&gt
;
<strong>Relat
ionships</stro
ng> &gt;
<strong>Sugg
ested
Relationships
</strong></li>
<li><strong>C
onfiguration<
/strong>
&gt; <strong>
Suggested
Relationships
</strong></li>
</ul>
CSAP0046 TRUE Navigate Dependenc CMDB
here to y Views
view a &gt; View
Dependenc Map
y View Map
CSAP0777 TRUE <p>which <p>Quick CMDB
type of tests start
can user run tests</p>
to ensure if
CMDB still
works after
upgrading or
deploying of
new
applications
or
integrations?
</p>
<ul style="list-
style-position:
inside;"><li>E
asy start
tests</li><li>D
efects
Test</li><li>Si
mulation
tests</li><li>
Quick start
tests</li><li>E
nhancement
tests</li></ul
>
CSAP1739 TRUE <p>To <p><strong> CMDB
manage CI All</strong>
Classes &gt;
Navigate <strong>Con
to:</p> figuration</s
<ul style="list- trong> &gt;
style-position: <strong>CI
inside;"><li>< Class
strong>All</st Manager</st
rong> &gt; rong></p>
<strong>Confi
guration</str
ong> &gt;
<strong>CI
Class
Manager</str
ong></li><li><
strong>All</st
rong> &gt;
<strong>Confi
guration
Management
Database
</strong>&gt;
<strong>CI
Class
Manager</str
ong>.</li><li>
<strong>All</
strong> &gt;
<strong>Class
es</strong>
&gt;
<strong>CI
Class
Manager</str
ong>.</li><li>
CSAP1703 TRUE <p>ServiceNo <p>Depende CMDB
w relationship nt
rules use classes</p>
separate
tables to
define the
relationships
between
specific CI
base classes
and _____
_____.</p>
<ul style="list-
style-position:
inside;"><li>P
arent
classes</li><li
>Child
classes</li><li
>Dependent
classes</li><li
>CI
Classes</li></
ul>

CSAP0475 TRUE <p>The <p>Manage CMDB

&#34;MID&# ment<br
34; in MID />Instrumen
server is an tation<br
abbreviation />Discovery<
for what?</p> /p>
<ul style="list-
style-position:
inside;"><li>
Management
</li><li>Modif
ying</li><li>In
tegration</li>
<li>Instrumen
tation</
li><li>Discove
ry</
li><li>Delegati
on</li></ul>
CSAP0771 TRUE <p>A way to <p>Copy and CMDB
verify if CMDB configure
is still the Quick
operational start
after major tests</p>
upgrades or
application
installations is
to run quick
start
tests.</p>
<p>What
should be
done if the
CMDB is
customized?
</p>
<ul style="list-
style-position:
inside;"><li>C
ompare and
configure the
Quick start
tests</li><li>
Override the
Quick start
tests through
scripting</li><
li>Use the
CMDB Health
quick
starter</li><li
>Copy and
configure the
Quick start
tests</li></ul
>
CSAP0470 TRUE <p>What <p>Discover CMDB
finds devices y</p>
and
applications
and updates
the CMDB?
</p>
<ul style="list-
style-position:
inside;"><li>N
avigation
Filter</li><li>
Global
Search</li><li
>Finder</li><l
i>Discovery</l
i><li>None of
the
above</li></u
l>
CSAP0969 TRUE <p>Restate<st <p>Banner Branding
rong> image text
four</strong> and
branding colors<br
features that />System
can be date / Time
configured.</ formatting<b
p> r />Browser
<ul style="list- tab
style-position: title<br
inside;"><li>B />Navigator
anner image background
text and and text
colors</li><li> colors</p>
System date /
Time
formatting</li
><li>Logo
position</li><l
i>Browser tab
title</li><li>N
avigator
position</li><l
i>Navigator
background
and text
colors</li></u
l>
CSAP0325 TRUE <p>Each <p>System Branding
ServiceNow Properties
solution &gt; Basic
provides its Configuratio
own guided n UI16<br
setup. When />Guided
implementing Setup &gt;
IT service ITSM Guided
Management Setup</p>
(ITSM), <br
/>which
<strong>two<
/strong>
paths below
allows you to
update Now
Platform user
interface
branding,
including the
company logo
and colors?
</p>
<p>System
Properties
&gt; Basic
Configuration
UI16<br
/>System
Properties
&gt; My
Company<br /
>Guided
Setup &gt;
ITSM Guided
Setup<br
/>Guided
CSAP0277 TRUE Navigate System Branding
here to Properties
customize &gt; Basic
banner Configurati
image, text, on UI16
colors
CSAP0327 TRUE <p>Name<str <p>Accelerat Branding
ong> e adoption
three</strong rates<br
> benefits />Create a
often shared
recognized by identity<br /
branding your >Gain user
instance?</p> trust</p>
<ul style="list-
style-position:
inside;"><li>R
educe Service
Desk
calls</li><li>A
ccelerate
adoption
rates</li><li>
Create a
shared
identity</li><l
i>Gain user
trust</li><li>S
hare
comprehensiv
e assignment
rules</li></ul
>
CSAP0578 TRUE <p>Where <p>System Branding
can you Properties
navigate to &gt; Basic
update Configuratio
branding, n UI16</p>
instead of
using guided
setup?</p>
<ul style="list-
style-position:
inside;"><li>T
eam
Development
&gt;
Properties</li
><li>System
Definition
&gt;
Branding</li>
<li>System
Properties
&gt; Basic
Configuration
UI16</li><li>S
ystem
properties
&gt; My
Company</li>
</ul>
CSAP0487 TRUE <p>What are <p>Accelerat Branding
<strong>three e adoption
</strong> rates<br
benefits of />Create a
branding your shared
instance?</p> identity<br /
<ul style="list- >Gain user
style-position: trust</p>
inside;"><li>R
educe Service
Desk
calls</li><li>A
ccelerate
adoption
rates</li><li>
Create a
shared
identity</li><l
i>Automatical
ly Deletes
duplicate
records</li><li
>Gain user
trust</li></ul
>

CSAP0566 TRUE <p>What <p>Branding Branding

creates a </p>
shared sense
of identity
and
connection
with users?
</p>
<ul style="list-
style-position:
inside;"><li>
Workspace</l
i><li>Connect
</li><li>Flow<
/li><li>Brandi
ng</li></ul>
CSAP1814 TRUE <p>Within <p>Assert Automated
ATF, the type</p> Test
_____ _____ Framework
field specifies
the conditions
that must be
met for a test
to pass.</p>
<ul style="list-
style-position:
inside;"><li>A
sset
type</li><li>A
ssert
type</li><li>P
ass
type</li><li>E
xecution
type</li></ul>
CSAP1817 TRUE <p>To grant <p><strong> <p>Not Automated
or remove All</strong> how to, just Test
delegated &gt; where.</p> Framework
development, <strong>Syst
navigate em
to:</p> Applications
<ul style="list- </strong>
style-position: &gt;<strong>
inside;"><li>< My
strong>All</st Company
rong> &gt; Applications
<strong>Syste </strong></
m</strong> p>
&gt;
<strong>My
Company</str
ong></li><li><
strong>All</st
rong> &gt;
<strong>Syste
m
Applications<
/strong>
&gt;<strong>
My Company
Applications<
/strong></li><
li><strong>All
</strong>
&gt;<strong>
System
Definition</st
rong>&gt;
<strong>My
Company
Applications<
/strong></li><
CSAP1807 TRUE <p>Each <p>Test Step Automated
_____ _____ / Test Step Test
is a record in [sys_atf_ste Framework
the _____ p]</p>
table that
specifies a
test action,
the step
configuration,
and an
execution
order.</p>
<ul style="list-
style-position:
inside;"><li>T
est Config /
Test
Configuration
[sys_atf_confi
g]</li><li>Test
Step / Test
Step
[sys_atf_step]
</li><li>ATF
Execution/Tes
t Execution
[sys_atf_exec
ution]</li><li>
Action/ ATF
Action
[sys_atf_actio
n]</li></ul>
CSAP0474 TRUE <p>What is <p>Automat Automated
used to create ed Test Test
and run Framework< Framework
automated /p>
tests?</p>
<ul style="list-
style-position:
inside;"><li>R
obotic
Process
Automation</
li><li>Guided
Test
Setup</li><li>
Handler</li><l
i>Automated
Test
Framework</l
i></ul>

CSAP1812 TRUE With ATF A <p>step</ Automated

_____ p> Test
result Framework
stores the
output of a
test step
run.
CSAP1805 TRUE <p>Within <p>The Automated
ATF, the test order in Test
step always which it runs Framework
specifies:</p> in the
<ul style="list- test</p>
style-position:
inside;"><li>T
he users who
can run the
test</li><li>T
he order in
which it runs
in the
test</li><li>T
he application
running the
test</li><li>T
he groups
who can see
test
results</li></
ul>

CSAP1808 TRUE <p>Within <p>Function Automated

ATF, Test ality</p> Test
designers add Framework
test steps to
tests to verify
_____.</p>
<ul style="list-
style-position:
inside;"><li>U
sers</li><li>R
oles</li><li>F
unctionality</
li><li>Executi
on</li></ul>
CSAP1816 TRUE <p>A _____ <p>client Automated
_____ runner test</p> Test
is a browser Framework
tab that runs
client-side
test steps
within a Now
Platform user
interface.
_____ _____
runners
require a
browser tab
to
function.</p>
<ul style="list-
style-position:
inside;"><li>cl
ient
side</li><li>cli
ent
test</li><li>se
rver
test</li><li>as
ynchronous
test</li></ul>
CSAP0975 TRUE <p>What is <p>Automat Automated
ATF in ed Test Test
ServiceNow? Framework< Framework
</p> /p>
<ul style="list-
style-position:
inside;"><li>A
utomated
Task
Framework</l
i><li>Action
Task
Force</li><li>
Automated
Test
Framework</l
i><li>Action
Test
Frames</li></
ul>

CSAP0709 TRUE <p>Within <p>Automat Automated

ServiceNow ed Test Test
ATF stands Framework< Framework
for:</p> /p>
<ul style="list-
style-position:
inside;"><li>A
dvanced
Technology
Failover</li><l
i>Automated
Test
Framework</l
i><li>Alcohol,
Tobacco, and
Firearms</li>
<li>AJAX
Testing
Format</li><li
>Asynchronou
s Transport
Filter </li></ul
>
CSAP0766 TRUE <p>How <p>System Application
would a user Address /Access
go about Filters</p> Control
preventing
their instance
from
communicatin
g with
untrusted
domains and
email
addresses?
</p>
<ul style="list-
style-position:
inside;"><li>S
ystem
Restrictions</
li><li>System
Address
Filters</li><li>
Suspicious
Activity
Finder</li><li
>Email
Checker</li><
/ul>
CSAP0429 TRUE <p>Elevated <p>True</p> <p>Unless Application
roles are your role is /Access
available for security_ad Control
only one min or
session.</p> another
<ul style="list- elevated
style-position: role.
inside;"><li>Tr Elevated
ue</li><li>Fal roles (set as
se</li></ul> roles for a
user) are
always
available.
These roles
do not
have the
option of
elevating
role as they
are already
elevated.</
p>
CSAP0441 TRUE <p>How to <p>Select <p>Process Application
get the is 1. Begin /Access
security_admi security_ad elevating Control
n role/ min option roles by
elevated in the selecting
privilege for a Elevate Elevate
user Roles Roles in the
session.</p> section</p> User Menu
<ul style="list- 2. Select
style-position: the
inside;"><li>S security_ad
elect the min option
Elevate Role in the
option in the Elevate
security Roles
admin</li><li> section</p>
Add security
role to the
user from
Roles related
list in user
record</li><li
>Select the
security_admi
n option in
the Elevate
Roles
section</li></
ul>
CSAP1629 TRUE <p>If the user <p>Denies</ Application
fails to meet p> /Access
the Control
permissions
of any
matching
access control
rule, the
system _____
access to the
requested
object and
operation.</p
>
<ul style="list-
style-position:
inside;"><li>Al
lows</li><li>D
enies</li><li>
Conditionally
allows</li></u
l>
CSAP0806 TRUE <p>Which <p>Common Application
certificate- Access Card /Access
based (CAC)<br Control
authenticatio />Personal
n methods Identity
can be Verification
enabled so (PIV)</p>
that users can
log into the
Service
Portal ? Select
2
options?</p>
<ul style="list-
style-position:
inside;"><li>O
rganization
Verification
Card
(OVC)</li><li>
Common
Access Card
(CAC)</li><li>
Domain
Authorization
Card
(DAC)</li><li>
Personal
Identity
Verification
(PIV)</li><li>E
xtended
Validation
Access
(EVA)</li></ul
>
CSAP1289 TRUE <p>Select <p>Add Application
<strong>two< users to /Access
/strong> facts group<br Control
from below />Apply
that are roles to
preferred groups</p>
methods of
role
management:
</p>
<ul style="list-
style-position:
inside;"><li>A
ssign tasks to
roles</li><li>A
dd users to
group</li><li>
Apply roles to
groups</li><li
>Assign users
to
roles</li></ul
>
CSAP0657 TRUE <p>As it <p>Access Application
pertains to Control /Access
ServiceNow, List</p> Control
ACL is an
abbreviation
for what?</p>
<ul style="list-
style-position:
inside;"><li>A
ctive
Command
Script</li><li>
Audit Control
Level</li><li>
Access
Control
List</li><li>Ac
cess Control
Library</li></
ul>

CSAP0550 TRUE <p>What is an <p>User</p> Application

individual, /Access
who is Control
granted
access to a
ServiceNow
Instance
called?</p>
<ul style="list-
style-position:
inside;"><li>U
ser</li><li>Rol
e</li><li>Adm
in</li><li>Me
mber</li></
ul>
CSAP0374 TRUE <p>Name <p>Roles<br Application
<strong>three />Scripting /Access
</strong> that sets the Control
types of &#39;answe
permissions r&#39;
can be variable to
configured in true or
an access false<br
control rule? />Conditions
</p> </p>
<ul style="list-
style-position:
inside;"><li>U
sers</li><li>R
oles</li><li>Sc
ripting that
sets the
&#39;answer
&#39;
variable to
true or
false</li><li>G
roups</li><li>
Conditions</li
></ul>
CSAP1628 TRUE <p>If a user <p>Access Application
does not control /Access
meet the processing Control
permissions order</p>
of the first
matching
rule, the
system
evaluates the
permissions
of the next
matching
access control
rule as
specified by
the _____
_____ _____
_____.</p>
<ul style="list-
style-position:
inside;"><li>F
orm control
sequence
order</li><li>
List control
processing
order</li><li>
Access control
processing
order</li><li>
Access control
sequence
order</li></ul
>
CSAP0632 TRUE <p>What are <p>Roles<br Application
the<strong> />Script that /Access
three</strong sets Control
> types of &#34;answe
permissions r&#34; to
that can be true or
configured in false<br
an access />Conditions
control rule? </p>
</p>
<ul style="list-
style-position:
inside;"><li>R
oles</li><li>Sc
ript that sets
&#34;answer
&#34; to true
or
false</li><li>U
sers</li><li>C
onditions</li>
</ul>
CSAP1603 TRUE <p>Select<str <p>execute: <p><strong Application
ong> user cannot >ServiceNo /Access
four</strong> execute w Control
ServiceNow scripts on a operation<
operation record or UI /strong>
examples:</p page.<br examples:<
> />edit_ci_rel br
<ul style="list- ations: user />execute:
style-position: cannot user cannot
inside;"><li>e define execute
xecute: user relationships scripts on a
cannot between record or
execute Configuratio UI page.<br
scripts on a n Item />edit_ci_r
record or UI [cmdb_ci] elations:
page.</li><li> tables.<br user cannot
personalize_li />save_as_t define
st: user emplate: relationship
cannot right- controls the s between
click a choice field that Configurati
list field and should be on Item
select to saved when [cmdb_ci]
configure a template is tables.<br /
lists.</li><li>e created.<br / >save_as_t
dit_ci_relatio >report_con emplate:
ns: user trol: user controls
cannot define cannot the field
relationships control that should
between reports on be saved
Configuration the when a
Item object.</p> template is
[cmdb_ci] created.<br
tables.</li><li />report_o
>save_as_tem n: user
plate: cannot
controls the create
field that reports on
CSAP0391 TRUE <p>What <p>Scope</ Application
protects p> /Access
applications Control
by identifying
and
restricting
access to
available files
and data</p>
<ul style="list-
style-position:
inside;"><li>A
ccess
Control</li><li
>The admin
Role</li><li>S
cope</li><li>
Delegated
Development
</li></ul>

CSAP0568 TRUE <p>What is a <p>Role</p> Application

collection of /Access
permissions? Control
</p>
<ul style="list-
style-position:
inside;"><li>In
stance</li><li
>Group</li><li
>Subscription
</li><li>Role<
/li></ul>

CSAP1640 TRUE The _____ <p>None</ Application

Access p> /Access
Control Control
grants all
rows and
all fields to
both the
table_admi
n and
table_user
roles.
CSAP0481 TRUE <p>What <p>Imperso Application
allows you to nate /Access
view the User</p> Control
instance from
another
user&#39;s
perspective?
</p>
<ul style="list-
style-position:
inside;"><li>I
mpersonate
User</li><li>E
levate
Roles</li><li>
Switch
Roles</li><li>
Privileged
Identity</li><
/ul>

CSAP1003 TRUE <p>Select <p>Scripts<b Application

<strong>three r /Access
</strong> />Conditions Control
types of <br
permissions />Roles</p>
can be
configured in
an ACL.</p>
<ul style="list-
style-position:
inside;"><li>G
roups</li><li>
Scripts</li><li
>Conditions</
li><li>Users</
li><li>Roles</
li></ul>
CSAP1018 TRUE <p>Name a <p>Add Application
best practice roles to /Access
with respect groups and Control
to roles in add users to
user groups</p>
management.
</p>
<ul style="list-
style-position:
inside;"><li>A
dd roles to
users</li><li>
Add roles to
groups and
add users to
groups</li><li
>Add groups
to roles by
category</li>
</ul>

CSAP0412 TRUE <p>A role <p>False</ Application

does not p> /Access
inherit all the Control
permissions
of any other
roles it
includes.</p>
<ul style="list-
style-position:
inside;"><li>Tr
ue</li><li>Fal
se</li></ul>
CSAP1595 TRUE <p>Applicatio <p>Applicati Application
n and on and /Access
Modules Module Control
Access is Level</p>
controlled by
roles
configured at
the:</p>
<ul style="list-
style-position:
inside;"><li>C
ompany and
Module
Level</li><li>
Application
and Module
Level</li><li>
Business and
Access
Level</li><li>S
ecurity and
Module
Level</li></ul
>
CSAP1617 TRUE <p><em>Navi <p>All &gt; Application
gate here, to User /Access
add a role and Administrati Control
its on &gt;
permissions</ Roles</p>
em><strong>
___________
___
</strong>and
to manage
roles that are
used to
determine
which
features of
ServiceNow
users can
access.</p>
<p>All &gt;
System Securi
ty &gt;
Roles</p>
<p>All &gt;
User
Properties
&gt;
Roles</p>
<p>All &gt;
User
Administratio
n &gt;
Roles</p>
<p>All &gt;
System
Properties
&gt;
Roles</p>
CSAP1597 TRUE <p>Name <p>System <p>3 more Application
<strong>three Security &gt; menu paths /Access
</strong> High Security to Control
security Settings<br / memorize...
modules on >System </p>
the All menu Properties
typically used &gt;
by the System Security<br /
Administrator >System
:</p> Security &gt;
<ul style="list- Access
style-position: Control
inside;"><li>S (ACL)</p>
ystem
Properties
&gt; Access
Control
(ACL)</li><li>
System
Security &gt;
Access
Control List
(ACL)</li><li>
System
Security &gt;
High Security
Settings</li><l
i>System
Properties
&gt;
Security</li><l
i>System
Security &gt;
Access
Control
(ACL)</li><li>
System
CSAP0986 TRUE <p>Roles are <p>sys_user Application
stored as a _role /Access
record which table</p> Control
table?</p>
<ul style="list-
style-position:
inside;"><li>gr
oups
table</li><li>s
ys_user_role
table</li><li>
user
table</li><li>s
ys_group_role
table</li></ul
>
CSAP0892 TRUE <p>A role is <p>Collectio Application
a?</p> n of /Access
<ul style="list- permissions< Control
style-position: /p>
inside;"><li>S
et of users
who share a
common
purpose</li><
li>Collection
of
permissions</
li><li>Set of
users
delegated to
perform
different
tasks</li><li>S
et of users
with a
subscription</
li><li>Collecti
on of
groups</li></
ul>
CSAP1604 TRUE <p>Select<str <p>report_o <p>Service Application
ong> n: user Now /Access
two</strong> cannot <strong>op Control
ServiceNow create eration
operation reports on examples</
examples:</p the strong>
> object.<br include:<br
<ul style="list- />personaliz />•
style-position: e_choices: execute:
inside;"><li>e user cannot user cannot
dit_cmdb: right-click a execute
user cannot choice list scripts on a
define field and record or
Configuration select UI page.<br
Management Configure />•
Database Choices.</p> edit_ci_rela
[cmdb] tions: user
table.</li><li> cannot
save_as_list: define
controls the relationship
list that s between
should be Configurati
saved when a on Item
table is [cmdb_ci]
created.</li>< tables.<br /
li>report_on: >•
user cannot save_as_te
create reports mplate:
on the controls
object.</li><li the field
>personalize_ that should
choices: user be saved
cannot right- when a
click a choice template is
list field and created.<br
select />•
Configure report_on:
CSAP1302 TRUE <p>You can <p>All &gt; Application
view System /Access
assignment Policy &gt; Control
rules by Rules &gt;
navigating Assignment<
to:</p> /p>
<ul style="list-
style-position:
inside;"><li>Al
l &gt; System
&gt; Rules
&gt;
Rules</li><li>
All &gt;
System Policy
&gt; Rules
&gt;
Assignment</l
i><li>All &gt;
System &gt;
Rules &gt;
Assignment</l
i><li>All &gt;
System
Definition
&gt; Rules
&gt;
Assignment</l
i></ul>
CSAP0693 TRUE <p>What is a <p>Access Application
security rule Control</p> /Access
to restrict a Control
user from
viewing and
interacting
with
data?</p>
<ul style="list-
style-position:
inside;"><li>A
ccess
Control</li><li
>Data
Security</li><l
i>Roles</li><li
>Groups</li><
li>Data
Policy</li></ul
>

CSAP0681 TRUE <p>What <p>Elevate Application

requires Roles</p> /Access
manually Control
accepting a
powerful role
like
security_admi
n?</p>
<ul style="list-
style-position:
inside;"><li>I
mpersonate
User</li><li>S
witch
Roles</li><li>
Privileged
Identity</li><l
i>Elevate
Roles</li></ul
>
CSAP0652 TRUE <p>Name <p>LDAP<br Application
<strong>three />SSO<br /Access
</strong>use />Local Control
r database</p
authenticatio >
n methods in
ServiceNow?
</p>
<ul style="list-
style-position:
inside;"><li>
WPA2</li><li>
LDAP</li><li>
SSO</li><li>Lo
cal
database</li>
</ul>

CSAP1305 TRUE <p>Assignme <p>Incident< Application

nt lookup /p> /Access
rules are Control
another type
of assignment
rule. These
rules only
apply to
_____
records.</p>
<ul style="list-
style-position:
inside;"><li>P
roblem</li><li
>Change</li>
<li>Request</
li><li>Task</
li><li>Incident
</li></ul>
CSAP0603 TRUE <p>What <p>Scope</ Application
protects p> /Access
applications Control
by identifying
and
restricting
access to
available files
and
data?</p>
<ul style="list-
style-position:
inside;"><li>A
ccess
Control</li><li
>The Admin
role</li><li>D
elegated
Development
</li><li>Scope
</li></ul>
CSAP1308 TRUE <p>Assignme <p><strong> Application
nt lookup All</strong> /Access
rules can be &gt; Control
created by <strong>Syst
navigating em
to:</p> Policy</stro
<ul style="list- ng> &gt;
style-position: <strong>Rul
inside;"><li>< es</strong>
strong>All</st &gt;
rong> &gt; <strong>Assi
<strong>Syste gnment
m Lookup
</strong>&gt; Rules</stron
<strong>Rules g></p>
</strong>
&gt;
<strong>Assig
nment
Lookup</stro
ng></li><li><s
trong>All &gt;
System Policy
&gt;
Definition
&gt;
Assignment
Lookup
Rules</strong
></li><li><str
ong>All</stro
ng> &gt;
<strong>Syste
m
Policy</strong
> &gt;
<strong>Rules
CSAP1610 TRUE <p>When a <p>create<b Application
custom table r /Access
is created, the />delete<br Control
system />read<br
creates<stron />write</p>
g>
four</strong>
access control
rules by
default:</p>
<ul style="list-
style-position:
inside;"><li>u
pdate</li><li>
create</li><li
>delete</li><l
i>read</li><li
>write</
li></ul>
CSAP0414 TRUE <p>What is <p>Its a Application
contextual system /Access
security?</p> security Control
<ul style="list- type, which
style-position: Controls
inside;"><li> every level
Means the in the
field has been ServiceNow
modified.</li> object
<li>Display hierarchy.
information You can
from a control
record.</li><li specific
>Its a system tables and
security type, fields.</p>
which
Controls
every level in
the
ServiceNow
object
hierarchy. You
can control
specific tables
and
fields.</li><li>
It&#39;s a
group of
customization
s that can be
packaged and
moved from
one instance
to
another.</li><
/ul>
CSAP1286 TRUE <p>Select <p>Add Application
<strong>four< users to /Access
/strong> steps groups<br Control
to assign tasks />Apply
from the list roles to
below:</p> groups<br
<ul style="list- />Assign
style-position: tasks to
inside;"><li>A groups<br
dd users to />Assign
groups</li><li tasks to
>Assign users users</p>
to
roles</li><li>A
pply roles to
groups</li><li
>Assign tasks
to
groups</li><li
>Assign tasks
to
roles</li><li>A
ssign tasks to
users</li></ul
>
CSAP1594 TRUE <p>Name <p>Users<br Application
<strong>three />Groups<br /Access
</strong> />Roles</p> Control
things from
below
describing
User
Authenticatio
n/Login?</p>
<ul style="list-
style-position:
inside;"><li>U
sers</li><li>T
asks</li><li>G
roups</li><li>
Roles</li><li>
Data
Schema</li><
/ul>

CSAP0701 TRUE <p>What <p>Wildcard Application

reduces the ACL /Access
amount of Rules</p> Control
rules required
to control
access?</p>
<ul style="list-
style-position:
inside;"><li>A
ccess
management
</li><li>Low
Code</li><li>
Wildcard ACL
Rules</li><li>
Trim
Function</li>
</ul>
CSAP1645 TRUE <p>Which of <p>When Application
the following writing an /Access
<strong>two< ACL that Control
/strong> mostly
statements grants
are true access, use
about Access only
Controls?</p> None.<br
<ul style="list- />When
style-position: writing an
inside;"><li> ACL that
When writing mostly
an ACL that denies
mostly grants access, use
access, use None
only None and .*</p>
and
.*</li><li>Wh
en writing an
ACL that
mostly grants
access, use
only
None.</li><li>
When writing
an ACL that
mostly denies
access, use
None
and
.*</li><li>Wh
en writing an
ACL that
mostly denies
access, use
only
None.</li></u
CSAP0983 TRUE <p>A Data <p>Consiste Application
policy is used ncy</p> /Access
to enforce Control
__________?
</p>
<ul style="list-
style-position:
inside;"><li>S
ecurity</li><li
>Making
fields
mandatory
only through
system
updates</li><l
i>Consistency
</li><li>Scripti
ng</li><li>Ma
king fields
mandatory
only on the
user
interface</li>
</ul>
CSAP1616 TRUE <p>Navigate <p><strong> Application
here to All</strong> /Access
manage &gt; Control
groups of <strong>Use
users in r
ServiceNow:< Administrati
/p> on</strong>
<ul style="list- &gt;
style-position: <strong>Gro
inside;"><li>< ups</strong
strong>All</st ></p>
rong> &gt;
<strong>User
Administratio
n</strong>
&gt;
<strong>Grou
ps</strong></
li><li><strong
>All</strong>
&gt;
<strong>Syste
m
Security</stro
ng> &gt;
<strong>Grou
ps</strong></
li><li><strong
>All</strong>
&gt;
<strong>Syste
m
Properties</st
rong> &gt;
<strong>Grou
ps</strong></
li><li><strong
CSAP0956 TRUE <p>Select the <p>Table, Application
correct order Parent /Access
of ACL Table, Any Control
Evaluation table(wildcar
from the d)</p>
below.</p>
<ul style="list-
style-position:
inside;"><li>P
arent table,
Table, Any
table(wildcard
)</li><li>Table
, Parent
Table, Any
table(wildcard
)</li><li>Any
table(wildcard
), Table,
Parent
table</li></ul
>
CSAP0907 TRUE <p>What <p>Create, Application
does CRUD Read, /Access
stand for and Update, Control
CRUD Delete</p>
operations on
a table?</p>
<ul style="list-
style-position:
inside;"><li>C
reate,
Request,
User,
Delete</li><li
>Create,
Read, Update,
Delete</li><li
>Cut, Read,
Update,
Destroy</li><l
i>Create,
Read, Undo,
Delete</li></
ul>
CSAP1301 TRUE <p>______ <p>Assignm Application
_____ are ent /Access
used to rules</p> Control
automatically
set a value in
the Assigned
to and/or
Assignment
group fields of
a task
record.</p>
<ul style="list-
style-position:
inside;"><li>A
ssignment
rules</li><li>S
LA Definition
Properties</li
><li>Priority
Rules</li><li>
Data lookup
rules</li></ul
>
CSAP1646 TRUE <p>To create <p><strong> Application
a role, All</strong> /Access
navigate: &gt; Control
to</p> <strong>Syst
<ul style="list- em
style-position: Security</str
inside;"><li>< ong> &gt;
strong>All <strong>Use
&gt; System rs and
Definition Group</stro
&gt; Users ng>s &gt;
and Groups <strong>Rol
&gt; Roles es</strong>
</strong></li> </p>
<li><strong>Al
l</strong>
&gt;
<strong>Syste
m
Security</stro
ng> &gt;
<strong>User
s and
Group</stron
g>s &gt;
<strong>Roles
</strong></li>
<li><strong>Al
l &gt; HR
Administratio
n &gt;
Manage
Roles &gt;
Roles
</strong></li>
<li><strong>Al
l</strong>
CSAP0979 TRUE <p>What is <p>User is Application
the assigned to /Access
characteristic the role and Control
of role inherits any
assignment? other roles
</p> that it
<ul style="list- contains</p>
style-position:
inside;"><li>U
ser only gets
the current
role and not
any other
role</li><li>U
ser is assigned
to the role
and inherits
any other
roles that it
contains</li><
li>User gets
role assigned
and any
parent and
child
roles</li></ul
>
CSAP1615 TRUE <p>Navigate <p><strong> Application
here to add All</strong> /Access
roles to &gt; Control
groups:</p> <strong>Syst
<ul style="list- em
style-position: Security</str
inside;"><li>< ong>
strong>All</st &gt;<strong>
rong> &gt; Users and
<strong>Syste Groups</str
m ong> &gt;
Properties</st <strong>Gro
rong> ups</strong
&gt;<strong> ></p>
Users and
Groups</stro
ng> &gt;
<strong>Grou
ps</strong></
li><li><strong
>All</strong>
&gt;
<strong>Syste
m
Security</stro
ng>
&gt;<strong>
Users and
Groups</stro
ng> &gt;
<strong>Grou
ps</strong></
li><li><strong
>All</strong>
&gt;
<strong>Syste
m
CSAP0420 TRUE <p>ACL&#39; <p>All of the Application
s can be above</p> /Access
defined in Control
what many
ways</p>
<ul style="list-
style-position:
inside;"><li>C
onditional
Expressions</l
i><li>Scripts</
li><li>Roles</l
i><li>All of
the
above</li><li>
None of the
above</li></u
l>
CSAP1596 TRUE <p>Select <p>Globally Application
<strong>two< defined /Access
/strong> facts system Control
about properties<b
Database r />Field
Access, access level Access
to tables, Controls
records, and (deny access
fields is is the default
controlled via behavior)</p
__________; >
as well as
table and
__________.<
/p>
<ul style="list-
style-position:
inside;"><li>A
pplication
specific data
policies</li><li
>Globally
defined
system
properties</li
><li>Scoped
system
security</li><l
i>List level
Access
Controls
(allow access
is the default
behavior)</li>
<li>Field level
Access
Controls
CSAP1001 TRUE <p>Which <p>security_ Application
role is admin</p> /Access
required to Control
update ACLs?
</p>
<ul style="list-
style-position:
inside;"><li>a
cl_admin</li>
<li>security_a
dmin</li><li>a
dmin</li><li>s
ys_admin</
li></ul>
CSAP1281 TRUE <p>What can <p>Assignm Application
automatically ent /Access
assign tasks to Rules</p> Control
users or
groups,
ensuring that
tasks are
handled by
the most
appropriate
team
members?</p
>
<ul style="list-
style-position:
inside;"><li>S
LA
Definitions</li
><li>Assignme
nt
Rules</li><li>
Priority Data
Lookup</li><li
>Data Lookup
Definitions</li
></ul>
CSAP0723 TRUE <p>Which <p>agent Agent
tool allows workspace</ Workspace
users to reuse p>
content by
creating,
editing and
publishing
knowledge
blocks?</p>
<ul style="list-
style-position:
inside;"><li>k
nowledge
resolver</li><l
i>virtual
agent</li><li>
content
creator</li><li
>agent
workspace</li
></ul>
Random Sort Code Type Guess
478852.0 Quiz <p>Virtual
Agent</p>
171916 Quiz <p>Virtual
Agent</p>

147186 Quiz <p>Virtual

Agent</p>
348759.0 Quiz <p>Asynchr
onous chat
in the web
channel</p
>
528158.0 Quiz <p>Answeri
ng FAQs<br
/>Providing
tutorial
(“how to”)
information
<br
/>Performi
ng
diagnostics
</p>
533911.0 Quiz <p>Knowle
dge
Bases<br
/>Service
Catalog<br
/>System
records</p
>
305514.0 Quiz <p>Issue
Auto
Resolution<
/p>
203944.0 Quiz <p>Perfor
m
diagnostics
<br
/>Provide
information
<br
/>Answerin
g FAQs</p>
398481.0 Quiz <p>Texts<b
r
/>Videos<b
r
/>Images</
p>
561858 Quiz <p>Perfor
m common
work
tasks<br
/>Obtain
information
<br />Make
decisions</
p>
529206.0 Quiz <p>Virtual
Agent</p>
764374 Quiz <p>Queryin
g or
updating
records (for
example,
get the
status on
cases or
incidents)<
br
/>Gatherin
g data,
such as
attachment
s, for the
agent<br
/>Resolving
multi-step
problems</
p>
101389 Quiz <p>Service
Portal<br /
>iOS<br
/>Android<
/p>
170558.0 Quiz <p>By
updating
system
property
com.glide.c
s.enable_li
nk_unfurlin
g to
false.</p>
425515 Quiz <p>Workpl
ace<br
/>Microsoft
Teams<br /
>Slack</p>
556930.0 Quiz <p>Link
unfurling</
p>
404244 Quiz <p>sys_upd
ate_set</
p>
230151 Quiz <p>Homep
ages<br
/>Data
Records</p
>
164369.0 Menu Path <p><strong
>All</
strong>
&gt;
<strong>Sy
stem
Update
Sets</stron
g>
&gt;<strong
> Local
Update
Sets</stron
g></p>
230568.0 Menu Path <p><strong
>All
</strong>&
gt;<strong>
System
Update
Sets
</strong>&
gt;<strong>
Update
Sources</st
rong></p>
265729.0 Quiz <p>Do not
move the
default
update set
between
instances</
p>
922856 Quiz <p>Group
of one or
more
changes
that can be
moved
from one
instance to
another all
together.</
p>
150725.0 Quiz <p>The
most
recent
change to
the object
will be
saved in
the merged
update
set</p>
426135.0 Menu Path
418904.0 Quiz <p>100</
p>
360920 Quiz <p>Update
Set</p>
666087 Quiz <p>Data
records<br
/>Dashboar
ds<br
/>Homepag
es</p>
671294 Quiz <p>They
are not
captured in
update
sets</p>

309752 Quiz <p>Retriev

e<br
/>Preview<
br
/>Commit<
/p>
732286 Quiz <p>Update
set</p>

411813.0 Menu Path <p><strong

>All</
strong>
&gt;
<strong>Sy
stem
Update
Sets</stron
g> &gt;
<strong>Re
trieved
Update
Sets</stron
g></p>
417566.0 Menu Path
93595.0 Quiz <p>Determi
nes which
of the
application
&#39;s
resources
are
available to
other
application
s in the
instance.<b
r />Protects
application
s by
identifying
and
restricting
access to
available
artifacts
and
data.<br
/>Prevents
naming
conflicts
and allows
the
contextual
developme
nt
environme
nt to
determine
what
changes, if
any, are
575395 Quiz <p>sys_upd
ate_xml</
p>
948629 Quiz <p>False</
p>

38570 Quiz <p>Comple

te</p>

44255 Quiz <p>False</

p>
217255.0 Quiz <p>Any
changes to
these are
not
captured in
an update
set</p>
350218.0 Menu Path

765245 Quiz <p>XML</

p>
410385.0 Quiz <p>Request
s<br
/>Security
Cases<br
/>Visual
Task Board
Tasks</p>

912763 Menu Path <p>Service

Desk &gt;
My
Work</p>
451296.0 Quiz <p>Manage
your tasks
through a
visual,
drag-and-
drop
interface<b
r />Identify
process
bottlenecks
at a
glance<br /
>Track
activity to
view
updates all
in one
place</p>

671755 Quiz <p>Task</

p>
589940.0 Quiz <p>Owner
of the
VTB</p>
357736.0 Quiz <p>Inactivit
y
monitors</
p>

932439 Quiz <p>Start,

Pause,
Stop</p>
124170 Quiz <p>task_sla
</p>

678921 Quiz <p>Service

Level
Manageme
nt</p>
960523 Quiz <p>Assign
ment
Rules</p>

192478.0 Quiz <p>Service

Level
Agreement
s</p>
195180.0 Quiz <p>Visual
Task
Boards<br /
>Service
Portal<br /
>ServiceNo
w Mobile
apps<br
/>Apple
Watch</p>

364455 Menu Path <p>System

Policy &gt;
Rules &gt;
Assignment
</p>
779636 Quiz <p>Tasks
lead to
quicker
resolution
times<br
/>Tasks are
repeatable
processes<
br />Tasks
minimize
the
possibility
of human
error</p>
970242 Quiz <p>Service
Level
Manageme
nt</p>

195424 Quiz <p>Visual

Task
Board</p>
482726 Quiz <p>Minimiz
e human
error<br
/>Lead to
quicker
resolutions
<br
/>Repeatab
le
Process</p
>
456603 Quiz <p>Service
Level
Agreement
</p>
231312 Quiz <p>My
Groups
Work</p>

309906 Quiz <p>True</

p>
459818.0 Quiz <p>Manage
your tasks
through a
visual,
drag-and-
drop
interface<b
r />Identify
process
bottlenecks
at a
glance<br /
>Track
activity to
view
updates all
in one
place</p>

886979 Quiz <p>Type

Field</p>
352441.0 Quiz <p>Flexible
<br
/>Guided<b
r
/>Freeform
</p>
376398.0 Menu Path

80997 Menu Path <p>Service

Level
Manageme
nt &gt;
Properties
&gt; SLA
Engine</p>
809070 Quiz <p>Service
Desk &gt;
My
Work</p>
265764.0 Quiz <p>Title<br
/>Cards<br
/>Lanes<br
/>Quick
Panels</p>
474697.0 Quiz <p>Change
Requests<b
r />Group
Approvals<
br
/>Incidents
<br
/>Knowled
ge Base
Submission
s</p>
93636 Quiz <p>Predicti
ve
Intelligence
</p>

474560 Quiz <p>Fred

Luddy</p>
535914 Quiz <p>Select
the record
from the
History
tab</p>

165653 Quiz <p>Submit

</p>
374142 Menu Path <p>Configu
ration &gt;
Relationshi
ps &gt;
Suggested
Relationshi
ps</p>

507620 Quiz <p>System

Settings</p
>
843612 Quiz <p>Applicat
ion
Platform-
as-a-
Service
(aPaaS)</p
>
851970 Quiz <p>Now
Platform
User
Interface<b
r
/>ServiceN
ow Mobile
Apps<br
/>Service
Portal</p>

291545 Quiz <p>Self-

Service
users</p>
493481.0 Quiz <p>User
Presence</
p>

440782 Quiz <p>Connec

t Chat</p>
301155.0 Quiz <p>Elevate
Roles<br
/>Logout<b
r
/>Imperson
ate
User</p>
499011 Quiz <p>Incident
is an
application
and create
new is the
module</p
>

908477 Quiz <p>Global

Search</p>
131737.0 Quiz <p>Next
Experience
Unified
Navigation
<br />Now
Mobile
App<br
/>Service
Portal</p>
334784.0 Quiz <p>Continu
ous
Integration
and
Continuous
Delivery
(CICD)
Spokebatch
install</p>
173180.0 Quiz <p>an
Onboarding
Component
</p>
76063 Quiz <p>Variabl
e
Types</p>
200775.0 Quiz <p>Global
Search<br /
>User
Menu<br /
>Help
Icon<br
/>Contextu
al App
Pill</p>

540664.0 Quiz <p>report_

publisher</
p>
285990.0 Quiz <p>sys_use
r</p>

268651 Quiz <p>User

menu</p>
305710.0 Quiz <p>Localiza
tion
framework
plugin</p>
369537.0 Quiz <p>Process
Automatio
n
Designer</
p>
275358.0 Quiz <p>Insert
creates a
new
record,
update
saves an
existing
record,
both
options
close the
form and
return to
the list
view of
records.</p
>
256680.0 Quiz <p>All
(Applicatio
ns &amp;
Modules)<
br
/>History<b
r
/>Navigatio
n
Filter<br
/>Favorites
</p>
200838 Quiz <p>In the
Can We
Help You?
Category in
the Service
Catalog</p
>
157159.0 Quiz <p>Start
you day
here<br
/>Understa
nd key data
through
visuals<br /
>Expand
your
knowledge
</p>

920823 Quiz <p>Employ

ee<br
/>Customer
<br
/>Informati
on
Technology
(IT)</p>
411092.0 Quiz <p>Apple
iOS<br
/>Google
Android</p
>

101788 Quiz <p>Star</

p>
437167 Quiz <p>Welco
me
Page</p>

964471 Quiz <p>table.fi

eld</p>
488494.0 Quiz <p>The
Next
Experience
UI</p>
847090 Quiz <p>Task
has not yet
started</p>
773450 Quiz <p>Informa
tion
Technology
Infrastructu
re
Library</p>

818532 Quiz <p>Insert

and
Stay</p>
145243 Quiz <p>Now
Platform
UI</p>
79574.0 Quiz <p>com.gli
deapp.hom
e.deprecat
e_homepag
es</p>

156897.0 Quiz <p>Hosted

Instance</p
>
788506 Quiz <p>itil</p>

811237 Quiz <p>Can we

help you?
category</
p>
300646.0 Quiz <p>The
past thirty
history
entries</p>

839605 Quiz <p>User

Presence</
p>
363096 Quiz <p>Content
Frame</p>
311802.0 Quiz <p>IT
Workflows
<br
/>Employe
e
Workflows
<br
/>Customer
Workflows
<br
/>Creator
Workflows
</p>
92543.0 Quiz <p>Applicat
ion
Navigator<
br
/>Content
Frame<br /
>Banner
Frame</p>

77236 Quiz <p>Group<

/p>
514126.0 Quiz <p>10
Support
Centers
&amp; 10
Data
Centers</p
>
530635.0 Quiz <p>Introdu
ces tools to
help with
work<br
/>Explore
additional
resources</
p>

410849 Quiz <p>False</

p>
223610.0 Quiz <p>Navigati
on
filter</p>

226601 Quiz <p>Applicat

ion
Platform-
as-a-service
(aPaaS)</p
>
738018 Quiz <p>Referen
ce</p>

890236 Quiz <p>Now

Mobile App
for HR
Service
Delivery</p
>
350589.0 Quiz <p>Next
Experience
Unified
Navigation
<br />Now
Mobile
App<br
/>Service
Portal</p>

880143 Quiz <p>Email

Digest</p>
488569.0 Quiz <p>Connec
t Chat</p>
581929.0 Quiz <p>Forms<
br />List of
records<br
/>Home
pages
&amp;
Dashboards
</p>

281575.0 Quiz <p>UI

Pages</p>
519897 Quiz <p>Applicat
ion
Navigator</
p>

592235 Quiz <p>True</

p>
403519.0 Quiz <p>Now
Support</p
>
263 Quiz <p>Informa
tion
Technology
Service
Manageme
nt</p>
206363.0 Quiz <p>Multi-
instance
architectur
e</p>
104326 Quiz <p>Mobile
Studio</p>

187806 Quiz <p>Navigati

on
Filter</p>
579436.0 Quiz <p>Testing
and
Visibility</p
>

802691 Quiz <p>Now

Learning</
p>
572421 Quiz <p>docs.se
rvicenow.c
om</p>

753051 Quiz <p>Wildcar

d
Characters
</p>
914090 Quiz <p>Self-
Service</p>

646904 Quiz <p>Pro<br

/>Legend<b
r
/>Star</p>
301557.0 Quiz <p>All
modules
and
sections
within the
service
desk
application
<br />Any
module
with a
name
containing
&#34;servic
es&#34;</p
>

488516 Quiz <p>Logo</

p>
854483 Quiz <p>Now
Creators</
p>

746518 Quiz <p>IT<br

/>Employe
e<br
/>Customer
</p>

475277 Menu Path <p>Settings

(gear icon)
&gt;
Theme</p>
260326 Quiz <p>Set of
users who
share a
common
purpose</p
>
430894.0 Quiz <p>Now
Platform
UI</p>
559519.0 Quiz <p>By
typing
cache.do in
the
navigation
filter</p>
783770 Quiz <p>Now
Platform
User
Interface</
p>
367805 Quiz <p>Banner
Frame<br /
>Applicatio
n
Navigator<
br
/>Content
Frame</p>
119719.0 Quiz <p>The
Now
Support
(HI)
(formerly
known as
HI Service
Portal)</p>
596179 Quiz <p>Banner
Frame</p>
493483.0 Quiz <p>Informa
tion
specific to
the logged
in
user<br
/>Reportin
g
metrics<br
/>A list of
assigned
tasks</p>
193648 Quiz <p>Select
the record
from the
History
tab.</p>
3016 Quiz <p>All
modules
and
sections
within the
Service
Desk
application.
<br />Any
module
with a
name
containing
&#34;servic
es&#34;.</
p>
751925 Quiz <p>A
collection
of
permissions
</p>
250967 Quiz <p>Setting
an
Assignment
group and
User based
on
Category
and
Subcategor
y.<br
/>Setting a
User based
on
Category
and
Subcategor
y.<br
/>Setting
an
Assignment
group and
User based
on the
short
description.
<br
/>Setting
an
Assignment
group
based on
Category
and
Subcategor
y.</p>
571908.0 Quiz <p>UI
Pages and
non-
standard
interfaces<
/p>

790494 Quiz <p>Insert</

p>
63065 Quiz <p>True</
p>

555117 Quiz <p>Now

Profile</p>
580602 Quiz <p>History
<br />All
Application
s<br
/>Favorites
</p>

604244 Quiz <p>Gear</

p>
815832 Quiz <p>Zing</
p>

326274.0 Quiz <p>A Data

Policy runs
on both
Client and
Server
side</p>
22475 Quiz <p>REQ
&gt;RITM
&gt;TASK</
p>

150172.0 Quiz <p>Request

</p>
879121 Quiz <p>Variabl
es</p>

710372 Menu Path

689242 Quiz <p>Catalog
Items<br
/>Catalogs<
br
/>Categorie
s</p>

8225 Quiz <p>Order

an
Item</p>
104179.0 Quiz <p>Do not
create
requested
item
records
from
record
producers.
Instead,
create
requested
item using
catalog
items.</p>

276344 Menu Path <p>Service

catalog
&gt;
Catalog
Definitions
&gt;
Maintain
Items</p>
672770 Quiz <p>Order
Guide</p>

222857.0 Quiz <p>Create

an
incident<br
/>HR
Case</p>
85421.0 Quiz <p>To
bundle
similar
items to be
requested
by the
user</p>
284877.0 Quiz <p>Waiting
for order
(In
Progress)<b
r
/>Sending<
/p>
551602.0 Menu Path

252197 Quiz <p>Categor

ies</p>
12979 Quiz <p>One or
more
Service
Catalog
Task
(SCTASK)
records<br
/>A request
(REQ)
record<br /
>A Request
Item
(RITM)
record</p>

370533 Quiz <p>RITM<b

r
/>SCTASK<
br
/>REQ</p>
213271.0 Quiz <p>A
fulfillment
process
with a set
of actions
and can
send
notification
s to
nominated
users and
groups</p>

541372.0 Quiz
668245 Quiz <p>Catalog
Administrat
or</p>

880900 Quiz <p>Maintai

n
Items</p>
122818.0 Quiz <p>Categor
ies can
have a
parent-
child
relationship
, such as IT
and
Laptops.<br
/>A child
category is
a
subcategor
y of its
parent
category.
Each
Catalog
Item, Order
Guide,
Record
Producer,
Content
Item, and
subcategor
y appears
as a single
item within
the
category.<b
r />In the
Service
Catalog,
users
locate a
category
for an item
271037 Quiz <p>catalog
_manager<
br
/>catalog_
publisher<b
r
/>catalog_a
dmin</p>

199170 Quiz <p>Referen

ce<br
/>Multiple
Choice<br /
>Select
Box</p>
478859.0 Quiz <p>Closed<
br
/>Deploym
ent
Fulfillment
</p>

365748 Quiz <p>Variabl

e Sets</p>
556979 Quiz <p>catalog
_admin</
p>

414937.0 Quiz <p>Multipl

e Choice,
Select
boxes,
Checkboxes
</p>
260610.0 Quiz <p>Mobile
phone<br /
>Laptop<br
/>Software
request</p
>

382919.0 Quiz <p>catalog

_admin<br
/>admin</p
>
266827 Menu Path <p>Service
catalog
&gt;
catalog
definition
&gt; order
guides and
click
new</p>

151050.0 Quiz <p>A

RITM<br
/>One or
more
sc_task
records<br
/>A
REQ</p>
805813 Quiz <p>Service
Catalog</p
>
210005.0 Quiz <p>If two
step
checkout is
enabled</p
>
127223.0 Quiz <p>Passwo
rd
reset<br
/>New
electrical
drop</p>
419582.0 Quiz <p>Request
Number
(REQ) &gt;
RITM &gt;
TSK
(Number)</
p>
543354 Quiz <p>Flow<br
/>Workflo
w</p>

412073 Quiz <p>Request

a
service</p>
537654 Quiz <p>Record
Producer</
p>

195928 Quiz <p>Order

an
item</p>
323107 Quiz <p>Categor
ies and
Subcategori
es</p>
106228 Quiz <p>Order
Guide</p>

214371.0 Quiz <p>Order

field on the
variable
form</p>
535534 Quiz <p>Under
Request
Something
</p>
555988 Quiz <p>Under
Request
Something
</p>
421884.0 Quiz <p>Catalog
items,
record
producers,
content
items</p>
362132.0 Menu Path
172624.0 Quiz <p>An
Order</p>

351373 Quiz <p>Catalog

Items<br
/>Catalogs<
br
/>Categorie
s</p>
766554 Quiz <p>Categor
ies &amp;
Subcategori
es</p>

419763.0 Menu Path

104814 Quiz <p>Busines
s Rule</p>

134168 Quiz <p>JavaScri

pt</p>
120469.0 Quiz <p>Busines
s Rule</p>
405033 Quiz <p>Busines
s Rule</p>
101161.0 Quiz <p>It is
easier to
debug and
fix
configurati
on changes
vs. a script
after an
upgrade.
Therefore,
it is
considered
good
practice to
customize
your
instance
without
scripting.</
p>
87200 Quiz <p>onCellE
dit()</p>

443125.0 Quiz <p>onSub

mit<br
/>onLoad<
br
/>onCellEdi
t<br
/>onChang
e</p>
831039 Quiz <p>Client-
side</p>

835548 Quiz <p>UI

Policy<br /
>Client
Script</p>

584508 Quiz <p>False</

p>
220028 Quiz <p>Based
on the
condition,
it can be
decided
when to
make it
visible/hidd
en</p>
427008.0 Quiz <p>UI
policies
only
enforces on
data
entered
into a form
or list
(passing
through the
UI).<br
/>Data
Policies are
applied to
all data
entered
into the
platform:
form (UI),
import sets,
or web
services.</
p>
51832 Quiz <p>Client
Script<br
/>UI
Policy</p>

808589 Quiz <p>UI

Policy
Action</p>
120142.0 Quiz <p>A piece
of
JavaScript<
/p>

484205 Quiz <p>Round

trip</p>
454507 Quiz <p>onChan
ge()</p>
431783 Quiz <p>UI
Macros<br
/>Content
Manageme
nt
System</p>
472366.0 Menu Path

830226 Quiz <p>g_scrat

chpad</p>
122063.0 Quiz <p>What
table to run
against and
timing
(before or
after insert
and
more)<br /
>What
conditions
to evaluate,
and what
script to
run based
on the
evaluation<
/p>

675023 Quiz <p>gs.inclu

de()</p>
359694 Quiz <p>Flows</
p>

478767.0 Quiz <p>Define

the report
grouping</
p>
302411.0 Quiz <p>Heatma
p<br
/>Bubble<b
r />Multi-
level pivot
table</p>
390935 Quiz <p>Standar
d deviation
calculations
</p>
130066 Quiz <p>Dashbo
ards
Landing
Page</p>
205814.0 Quiz <p>Select
the report
visualizatio
n
format</p>
884247 Quiz <p>Applicat
ion Insights
Dashboard
</p>

784990 Quiz <p>Type</

p>
143946.0 Quiz <p>no
signal</p>
431861.0 Quiz <p>PCI
Configurati
on Controls
score</p>
722409 Quiz <p>The
report
creator
only</p>

323292.0 Quiz <p>Signals<

/p>
214811.0 Quiz <p>Anti-
signals</p>
194813 Quiz <p>The
report
creator
only</p>

835885 Quiz <p>By the

column
clicked</p>
403148.0 Quiz <p>anti-
signal</p>

490242.0 Quiz <p>Measur

es and
evaluates
the
effectivene
ss of IT
Service
Manageme
nt
process</p
>
586398 Quiz <p>Guided
<br
/>Flexible<
br
/>Freeform
</p>

396853 Quiz <p>Configu

re</p>
925441 Quiz <p>Respon
sive
Dashboards
</p>

947907 Quiz <p>Publish

<br
/>Export to
PDF<br
/>Add to
dashboard<
br
/>Schedule
<br
/>Share</p
>
533394.0 Quiz <p>Area<br
/>Column<
br
/>Line<br /
>Spline<br
/>Step
Line</p>
83516.0 Quiz <p>Choose
colors title
and chart
properties<
/p>
167611 Quiz <p>Report
Designer</
p>

554906.0 Quiz <p>Bar

Chart<br
/>Pie
Chart</p>
106450 Quiz <p>Data</
p>

99941.0 Quiz <p>Bar<br

/>Histogra
m<br
/>Horizont
al Bar<br
/>Pareto</
p>
518756.0 Quiz <p>Dial<br
/>Single
Score<br
/>Speedom
eter</p>

648443 Quiz <p>Line</

p>
90653 Quiz <p>Style</
p>

412670.0 Quiz <p>From

the Column
Header in a
list view<br
/>View/Ru
n
application
module</p
>
80009 Quiz <p>Reports
&gt;
View/Run<
/p>
374977.0 Quiz <p>Enter a
report
name,
source
type, and a
table or
Data
source</p>
217016 Quiz <p>Share
the
report</p>

544328.0 Quiz <p>anti-

signal</p>
551421.0 Quiz <p>Configu
re</p>

300856.0 Quiz <p>Add to

dashboard<
br
/>Publish<b
r
/>Schedule
<br
/>Export to
pdf<br
/>Share</p
>
439253.0 Quiz <p>Content
frame</p>

400146 Quiz <p>Style</

p>
580986.0 Quiz <p>Donut<
br
/>Pie<br
/>Semi
donut</p>

326879 Quiz <p>Pie

chart<br
/>Bar
chart</p>
869376 Menu Path

223095 Quiz <p>Configu

re</p>
320753 Quiz <p>Pareto<
/p>

386713 Quiz <p>Publish

<br
/>Export to
PDF<br
/>Share</p
>
95887.0 Quiz <p>Reducin
g the
amount of
time spent
resolving
tasks<br
/>Reducing
the number
of
interactions
required to
resolve
tasks<br
/>Reducing
the number
of potential
human
errors that
could occur
while
categorizin
g and
assigning
work</p>
857429 Quiz <p>Subscri
ptions</p>

969069 Quiz <p>System

settings</p
>
694262 Quiz <p>System
Events</p>

375391.0 Quiz <p>Subscri

ptions</p>
327194 Menu Path <p>System
Notification
&gt; Email
&gt;
Notification
s</p>
590170.0 Quiz <p>Make
changes to
a system
table<br
/>Send the
user an
email
message in
reply<br
/>Override
agent
capacity for
selected
agents</p>
17563 Quiz <p>System
Settings</p
>

559820.0 Quiz <p>Inboun

d
Actions</p
>
617043 Quiz <p>What
will it
contain</p
>
183192 Quiz <p>Select
variables</
p>
357105.0 Quiz <p>Select
variable
values to
include in
subject or
message<b
r
/>Override
the
message
HTML<br /
>Apply an
email
template</
p>
972104 Quiz <p>When
to
send<br
/>What it
will
contain<br
/>Who will
receive</p
>
63541 Quiz <p>What it
will
contain<br
/>When to
send<br
/>Who will
receive</p
>

533268 Quiz <p>Preview

Notification
</p>
274287 Quiz <p>Provide
common
notification
content</p
>
689647 Quiz <p>Subscri
ptions</p>
428337 Quiz <p>Inboun
d Email
Actions</p
>

311848 Quiz <p>True</

p>
940213 Quiz <p>Email<b
r
/>Meeting
Invitation<
br
/>SMS</p>

216228 Quiz <p>Email<b

r
/>SMS<br /
>Meeting
Invitation</
p>
69951.0 Quiz <p>Define
conditions
to be
met<br
/>Identify if
a record
insert or
update
results in
the
notification
</p>
709276 Quiz <p>User
presence<b
r />Activity
stream<br /
>Connect
chat<br
/>Work
notes</p>
29409 Quiz <p>Who
will
receive</p
>
274369.0 Menu Path
293189 Quiz <p>Send
the user an
email
message in
reply<br
/>Make
changes to
a system
table</p>
675027 Quiz <p>When
to
send</p>

75975 Quiz <p>Subscri

ptions</p>
131264.0 Quiz <p>SMS<br
/>Email<br
/>Meeting
Invitation</
p>
578644.0 Menu Path <p><strong
>All</
strong>
&gt;
<strong>Sy
stem
Mailboxes<
/strong>
&gt;
<strong>Ou
tbound</st
rong> &gt;
<strong>Ou
tbox</stron
g></p>
530106.0 Quiz <p>Email</
p>
577349.0 Quiz <p>Select
Users or
Groups
from field
values on
the
notification
record<br /
>Make the
notification
Subscribabl
e</p>
578296.0 Quiz <p>System
Logs &gt;
Emails</p>
560378.0 Quiz <p>List
Column
Context
menu</p>

641819 Quiz <p>Breadcr

umbs</p>
575583.0 Quiz <p>A title
bar<br
/>Filters<br
/>Breadcru
mbs<br
/>Columns
of data</p>
613539 Quiz <p>Drag
the
breadcrum
bs of a
filters list to
the
Favorites
tab<br
/>Drag an
individual
record to
the
Favorites
tab<br
/>Select
the star of
its
correspond
ing
application
or
module</p
>
228733 Quiz <p>Breadcr
umbs</p>
375477.0 Quiz <p>Natural
Language
Query</p>

598934.0 Quiz <p>List

editor</p>
6928 Quiz <p>It
allows you
to update
the record
without
having to
open a
form</p>

128222 Quiz <p>v3<br /

>v2</p>
65956.0 Quiz <p>persona
lize_list</
p>

356429 Quiz <p>Filter</

p>
301427 Quiz <p>List
field
context
menu</p>

78528.0 Quiz
585759.0 Quiz <p>Show<b
r />Refresh
List<br
/>Create
Favorite</p
>
74961.0 Quiz <p>List
Column
Context
menu<br
/>Form
Context
menu</p>
198567.0 Quiz <p>Right
click any
column
header and
select
Configure
&gt; List
Layout</p>
119649 Quiz <p>Column
Context
Menu</p>

15731 Menu Path

378583 Quiz <p>Column
context
menu</p>
624995 Quiz <p>List title
menu<br
/>List fields
context
menu<br
/>List
column
context
menu</p>

440876.0 Quiz <p>Field,

Value,
Operator</
p>
849480 Quiz <p>Wildcar
d
Characters
</p>

224917 Quiz <p>List</p>

596870.0 Quiz <p>Give it a
name, Set
visibility,
Save</p>

10624 Quiz <p>Shift

&amp; up
or down
arrow</p>
474867.0 Quiz <p>Shift
&amp;
Down
Arrow<br /
>Shift
&amp; Up
Arrow</p>

617783 Quiz <p>List

controls</p
>
867487 Quiz <p>Green
dot</p>

141437.0 Quiz <p>A

field</p>
545329.0 Quiz <p>View<b
r
/>Filters<br
/>Group
By</p>

725638 Quiz <p>Numbe

r</p>
800649 Quiz <p>Knowle
dge
Base</p>

297835 Quiz <p>Leave a

comment
on the
article<br /
>Give a 1-5
star
rating<br /
>Mark the
article as
helpful or
not
helpful</p>
103720 Quiz <p>Knowle
dge
Article</p>
245823.0 Quiz <p>HTML</
p>

581518.0 Quiz <p>Publish

ed</p>
961767 Quiz <p>Search
for
Duplicates<
/p>
453748 Quiz <p>Integrat
ing with a
WebDev
complaint
source<br /
>Creating
articles
directly in
the
ServiceNow
platform<b
r
/>Importin
g Microsoft
Word
files</p>
681219 Quiz <p>Leave a
comment<
br />Give a
star
rating<br /
>Mark as
helpful or
not</p>

792820 Quiz <p>A

Permalink<
/p>
849780 Quiz <p>Most
Useful</p>
225843.0 Quiz <p>Most
Useful</p>
583962 Quiz <p>A
permalink<
/p>

144004 Quiz <p>HTML<

br
/>Wiki</p>
545946 Quiz <p>Import
Articles</p
>

192900.0 Quiz <p>Social

Q&amp;A<
/p>
666206 Quiz <p>Flaggin
g an
article</p>
479842 Quiz <p>Most
Useful</p>

472353 Menu Path

574166 Quiz <p>Knowle
dge
Blocks</p>

135581.0 Quiz <p>Integrat

ed with a
third-party
WebDav
compatible
source<br /
>Importing
Word
Documents
<br
/>Creating
Manually</
p>
211919 Quiz <p>Knowle
dge
Centered
Service</p>
363050.0 Quiz <p>Search
for
Duplicates<
/p>
478898.0 Quiz <p>Valid
to</p>

427952 Quiz <p>Draft<b

r
/>Review<b
r
/>Published
</p>
107721.0 Quiz

483344.0 Quiz <p>CMDB<

br />User
Administrat
ion<br
/>Single
Sign-On</p
>
233702.0 Quiz <p>Incident
Manageme
nt<br
/>Problem
Manageme
nt<br
/>Change
Manageme
nt</p>

465236.0 Quiz <p>Monito

ring<br
/>Systems
Manageme
nt</p>
443290.0 Quiz <p>Login
(Single
Sign-
On)<br
/>LDAP<br
/>Communi
cations</p>

561792.0 Quiz <p>Rules

defined</p
>
262121.0 Quiz <p>An
LDAP
connection
(Lightweigh
t Directory
Access
Protocol)<b
r />A JDBC
connection
(Java™
database
connectivit
y)</p>

400532.0 Quiz <p>Excel,

XML,
CSV</p>
211711.0 Quiz <p>import_
admin<br /
>admin</p
>

386279.0 Quiz <p>Import

Set</p>
332719.0 Quiz <p>Automa
tic mapping
utility</p>
688774 Quiz <p>Field/s
will be set a
unique
key</p>
500369.0 Quiz <p>Mappin
g assist
utility</p>
273474 Quiz <p>A map
to
determine
relationship
s between
fields
displaying
in an
import set
to fields in
an existing
table</p>

444398 Quiz <p>Coalesc

e</p>
439666.0 Quiz <p>Only
the first
matching
record in
the target
table is
updated
with values
from the
import
set</p>
405925 Quiz <p>The
field or
fields you
specify will
be used as
a unique
key.</p>

756843 Quiz <p>Import

Set</p>
469469.0 Quiz

305044.0 Quiz <p>ACLs</

p>
296270.0 Quiz <p>Any
table</p>

68431.0 Quiz <p>File

label</p>
131816.0 Menu Path <p><strong
>All</
strong>
&gt;
<strong>Sy
stem
Import
Sets</stron
g> &gt;
<strong>Cr
eate
Transform
Map</stro
ng></p>
290941.0 Quiz <p>Using
Conditional
coalesce</
p>
829713 Quiz <p>Coalesc
e</p>
563581.0 Quiz
747434 Quiz <p>It takes
the names
of import
set table
heading
and
matches it
against the
existing
column
field
name.</p>
105230.0 Quiz <p>Transfo
rm
Map</p>
159734.0 Menu Path <p><strong
>All</
strong>
&gt;
<strong>Sy
stem
Policy</str
ong>
&gt;<strong
>
Rules</stro
ng> &gt;
<strong>Da
ta
Policies</st
rong></p>
420149.0 Quiz <p>Same
Transform
Map can be
used for
multiple
import
sets</p>
77160.0 Quiz <p>To
visually and
manually
map import
set fields
with target
table
fields</p>
382487.0 Quiz

74814 Quiz <p>True</

p>
440178.0 Quiz <p>Target
field</p>
583141 Quiz <p>No
Coalesce</
p>
930116 Quiz <p>The
existing
record will
be updated
with the
new
information
.</p>
491847.0 Menu Path <p><strong
>All</
strong>
&gt;
<strong>Sy
stem
Import
Sets</stron
g> &gt;
<strong>Im
port Set
Tables</str
ong> &gt;
<strong>Cl
eanup</str
ong></p>

493170 Quiz
398378.0 Quiz <p>Update
</p>

116944.0 Quiz <p>Handle

icon<br
/>Remove
icon<br
/>Edit
icon</p>
905950 Quiz <p>Its a
required
field that
requires a
value</p>

245083 Quiz <p>Form

Designer</
p>
327983 Quiz <p>When
you create
a new
record</p>

508764.0 Quiz <p>Copy

Incident<br
/>Insert
&amp;
Stay</p>
58068 Quiz <p>Record
Producer</
p>

623105 Quiz <p>Delegat

ed
Developme
nt</p>
126656 Quiz <p>Save</
p>

359684 Quiz <p>Templa

te Bar</p>
468119.0 Quiz <p>Activity
is a read-
only record
entry made
when the
record is
created or
updated.</
p>

87056 Quiz <p>Notes</

p>
379918 Quiz <p>Notes</
p>

636752 Quiz <p>Update

</p>
380838.0 Quiz <p>Functio
n fields</p>

268915 Quiz <p>Field

Navigator</
p>
992625 Quiz <p>Templa
te bar</p>

41268 Quiz <p>Delegat

ed
Developme
nt</p>
110644.0 Quiz <p>When
you open
an existing
record</p>

514014 Quiz <p>Edit

icon<br
/>Remove
icon<br
/>Handle
icon</p>
450806 Quiz <p>Related
Lists</p>

556425.0 Quiz <p>Formatt

er</p>
405631 Quiz <p>Form
Template</
p>

458915.0 Quiz <p>admin<

br
/>personali
ze_form</p
>
615230 Quiz <p>Referen
ce</p>

293103 Quiz <p>Edit<br

/>Remove<
br
/>Handle</
p>
819648 Quiz <p>Form</
p>

927395 Quiz <p>Form

context
menu</p>
533323.0 Quiz <p>Shows
records in
tables that
have a
relationship
to the
current
record</p>
786769 Quiz <p>Copy
Incident</p
>

271403 Quiz <p>Activity

Stream</p>
962257 Quiz <p>Section
s</p>

507747.0 Quiz <p>Look

over every
spoke to
see if an
action is
available.</
p>
551504 Quiz <p>Flow
Designer</
p>
339808.0 Quiz <p>Ask for
Approval<b
r />Create
Record<br /
>Delete
Record</p>
411286.0 Quiz <p>Flows</
p>
538577.0 Quiz <p>When a
ServiceNow
Instance is
running
Jakarta or
prior<br
/>When
existing
logic
already
developed
using the
ServiceNow
workflow
editor</p>

424319.0 Quiz <p>Spokes

</p>
111372.0 Quiz <p>Schedul
e-
based<br /
>Record-
based<br /
>Applicatio
n-based</p
>
541356.0 Quiz <p>SLA
Task<br
/>Inbound
email<br
/>MetricBa
se<br
/>Service
Catalog</p
>

910957 Quiz <p>Flow<br

/>Workflo
w</p>
325923 Quiz <p>Represe
nt reusable
operations
for use
across
multiple
flows<br
/>Can be
contained
in a
spoke<br /
>Provide
the ability
to build
your own
customer
actions</p>
201292.0 Quiz <p>Main
header<br
/>Activity
design
space<br
/>Show/Hi
de
Properties<
br />Add
process
activity</p>
304615.0 Quiz <p>Commu
nicate with
third-party
systems</p
>
124499.0 Quiz <p>Date-
based<br /
>Daily<br /
>Weekly</
p>

485128.0 Quiz <p>Comple

x
Objects</p
>
132425 Quiz <p>Help
Panel</p>

991428 Quiz <p>Flow

Designer</
p>
488182.0 Quiz <p>Use a
subflow<br
/>Code
snippet<br
/>Flow
Designer
API</p>
140874 Quiz <p>Applicat
ion-
based<br /
>Record-
based<br /
>Schedule-
based</p>

179854.0 Quiz <p>Trigger

</p>
372175 Quiz <p>Monthl
y</p>
295662.0 Quiz <p>Can be
contained
in a
spoke<br /
>Provide
the ability
to build
your own
custom
application
s<br
/>Represen
t reusable
operations
for use
across
multiple
flows</p>
543995.0 Quiz <p>Process
es
documente
d in the
Process
Automatio
n Designer,
are called
Automated
Designs.</p
>
53814.0 Quiz <p>Repeat
Twice<br
/>Do Not
Repeat</p>
102051.0 Quiz <p>Connect
ing multiple
flows and
actions<br
/>Guiding
end users
to
complete a
process in a
playbook-
oriented
interface<b
r
/>Consolida
ting
separate
business
processes
across your
organizatio
n<br
/>Defining
a
consistent
record
lifecycle
from
beginning
to end</p>
384977.0 Quiz <p>Create
a
Table<br
/>Create a
User<br
/>Create a
Group</p>
209550.0 Quiz <p>Record-
based</p>
339981.0 Quiz <p>MetricB
ase</p>

233569.0 Quiz <p>Flows<

br
/>Actions<
br
/>Subflows
</p>
962912 Quiz <p>Provide
s
automation
tools<br
/>Integrate
s with third
party
systems<br
/>Saves
time</p>

34430 Quiz <p>flow_op

erator<br /
>action_de
signer<br /
>flow_desi
gner</p>
886453 Quiz <p>Starter<
/p>
380319.0 Quiz <p>Record-
based</p>
135127.0 Quiz <p>Sequen
ce in the
flow and its
data
type</p>
118572 Quiz <p>Waiting
for
approval,
fulfillment,
delivery,
completed
</p>

994364 Quiz <p>Integrat

ion Hub
Spokes</p>
560421.0 Quiz <p>Use
transform
functions</
p>

509226 Quiz <p>Triggers

</p>
57435 Quiz <p>Integrat
ionHub</
p>
400324.0 Menu Path
410201.0 Quiz <p>To
integrate
with 3rd
party
systems</p
>
355868 Quiz <p>Integrat
ionHub</
p>
512627.0 Quiz <p>As data
pills</p>

464066 Quiz <p>Actions

</p>
519281.0 Quiz <p>Created
<br
/>Updated
<br
/>Created
or
Updated</
p>

251609.0 Quiz <p>Questio

n Mark</p>
124981.0 Quiz <p>com.gli
de.cs.fdih.i
nteractive.t
imeout</p>

541091.0 Quiz
514307.0 Quiz <p>In the
Event logs
and look
for
impersonat
ion.start
and
impersonat
ion.end in
the name
field</p>
514991.0 Menu Path <p>All &gt;
System
Diagnostics
&gt; Stats
&gt;
Stats</p>
273672.0 Quiz <p>Event
log is a
history of
events
occurred
and event
registry is
definition
of
events</p>
480877.0 Menu Path <p><strong
>All</
strong>
&gt; <stron
g>System
Policy</str
ong> &gt;
<strong>Ev
ents</stron
g> &gt;
<strong>Re
gistry</stro
ng></p>

772392 Quiz <p>Events<

/p>
529442.0 Quiz <p>Register
ed</p>

324865 Quiz <p>Register

ed</p>
513029.0 Quiz <p>System
Policy &gt;
Events &gt;
Event
log</p>
99502.0 Menu Path <p><strong
>All</
strong>
&gt; <stron
g>System
Policy</str
ong> &gt;
<strong>Ev
ents</stron
g> &gt;
<strong>Re
gistry</stro
ng></p>
392955 Quiz <p>Log
records
indicating
something
notable has
occurred in
the
system.</p
>
436000.0 Quiz <p>Busines
s Rules</p>
285758.0 Quiz <p>Definiti
on of
Events</p>
119964.0 Quiz <p>Special
records
that the
system
generates
when
something
notable has
happened<
/p>

102264 Quiz <p>False</

p>
97688 Quiz <p>Module
s</p>

141563 Menu Path

281340 Quiz <p>True</

p>
891185 Quiz <p>Service
Now
Onboarding
(now
Mobile App
for HR
Service
Delivery)<b
r
/>ServiceN
ow
Agent<br /
>Now
Mobile</p>

69168 Quiz <p>/sp</p>

832253 Quiz <p>Guided
Application
Creator</p
>

547406 Quiz <p>Spokes

</p>
188825 Quiz <p>Guided
Setup</p>

278709 Quiz <p>Tables<

/p>
469132 Quiz <p>True</
p>

290887 Quiz <p>Only

tables
beginning
with
&#34;u_&#
34; can be
permanentl
y
deleted</p
>
306354.0 Menu Path
343091.0 Quiz <p>Tables
&amp;
Columns
module</p
>

128811.0 Quiz <p>Create

new apps
in
ServiceNow
</p>
172362.0 Quiz <p>Related
Link<br
/>Context
Menu<br /
>Form
Button</p>
481448 Quiz <p>Busines
s rule
works on
before or
after Insert,
update and
delete in a
database
&amp;
client script
works on
Submit, on
change, on
Cell Edit
&amp; on
Load.</p>
578664 Quiz <p>Busines
s Rule</p>
690340 Quiz <p>Guided
Application
Creator</p
>
51851 Quiz <p>All of
the above
can be
used to
apply
approvals</
p>

27518 Quiz <p>All of

above</p>
582971 Quiz <p>Plugins
</p>

343590 Menu Path

80080 Quiz <p>Visible/
hidden<br /
>Mandator
y<br
/>Read-
only</p>

180128 Quiz <p>All of

the
above</p>
75020 Quiz <p>Integrat
ions</p>

560763.0 Quiz <p>True</

p>
79448 Quiz <p>Applicat
ion Menu
with the
same name
as the table
Label (e.g.
Infinity).<br
/>Module
with the
plural of
the table
Label (e.g.
Infinities).<
/p>
389339 Quiz <p>Service
Now
Studio</p>

556806 Quiz <p>glide.ui.

per_page</
p>
615425 Quiz <p>Mandat
ory<br
/>Visible/Hi
dden<br
/>Read-
only</p>
526152 Quiz <p>Hosted
Instance</p
>
981638 Quiz <p>develop
er.servicen
ow.com</
p>

537423 Quiz <p>Schema

Map</p>
869001 Quiz <p>incident
</p>

423153.0 Menu Path

411223.0 Quiz <p>Diction
ary
override</p
>
314691 Quiz <p>Schema
Map</p>
673615 Quiz <p>Instanc
e</p>
494295.0 Menu Path
94913.0 Quiz <p>Within
a table, a
field can
hold a
reference
to a record
on another
table.</p>
537597.0 Quiz <p>They
can be a
parent
table (e.g.,
Task)<br
/>They can
be a child
table (e.g.,
Incident)<b
r />They
can be a
base table
(e.g.,
Task)</p>
80010.0 Menu Path
230550.0 Quiz <p>It is a
core table
because it
comes with
the
ServiceNow
base
system<br /
>It is a base
table
because it’s
not
extended
from any
other table
(no parent
of its
own)<br
/>It is a
parent
table
because it
has
children
(child
classes of
Incident,
Problem,
and Change
Request)</
p>

907206 Quiz <p>Task</

p>
226796.0 Quiz <p>Details
about
tables and
their fields
in the
system</p>
454670.0 Menu Path
445085.0 Quiz <p>Two</
p>
636014 Quiz <p>System
Dictionary<
/p>
32637 Quiz <p>Task</
p>
100541 Quiz <p>Tables
&amp;
Columns<b
r
/>Tables</
p>
238313.0 Quiz <p>Two
tables can
be joined
virtually to
allow for
reporting
on data
that might
be stored
in more
than one
table.</p>

40916 Quiz <p>Base</

p>
238216.0 Quiz <p>Two or
more
tables can
be related
in a bi-
directional
relationship
, so that
the related
records are
visible from
both tables
in a related
list.</p>

164692.0 Quiz <p>Fields</

p>
838035 Quiz <p>Only if
inherit is
true</p>
433003 Quiz <p>Module
with same
name as
table
label<br
/>Module
with plural
name as
table
label</p>
292105 Quiz <p>task<br
/>cmdb_ci<
/p>

55819 Quiz <p>Green

with a plus
sign</p>
48307 Menu Path

241832.0 Quiz <p>Overridi

ng the
default
values<br /
>Field
dependenci
es<br
/>Read-
only status
of a
field</p>
850065 Quiz <p>Any
record that
has been
altered
from the
base by the
customer</
p>
586970.0 Quiz <p>If it is
set to true
(selected/c
hecked),
the table
can be
extended.<
br />If it is
set to false
(NOT
selected/ch
ecked), the
table
cannot be
extended.<
/p>

250790 Quiz <p>text

%</p>
444837.0 Quiz <p>Referen
ce fields<br
/>Glide
List<br
/>Documen
t ID
fields</p>

403812.0 Quiz <p>persona

lize_diction
ary<br
/>admin</p
>
554100 Quiz <p>Data
Policy</p>

834404 Menu Path

263191 Quiz <p>Extensi
ons<br
/>One-to-
Many<br
/>Many-to-
Many</p>

716648 Quiz <p>u_</p>

227500.0 Quiz <p>base
tables</p>
296218 Quiz <p>Create,
Read,
Update,
Delete</p>

465802.0 Quiz <p>Referen

ce
Lookup</p
>
235193.0 Menu Path
91815.0 Quiz <p>A table
can extend
another
table.</p>
502682.0 Quiz <p>Tables<
/p>

94918 Quiz <p>Tables

&amp;
Columns</
p>
337200.0 Quiz <p>persona
lize_diction
ary</p>

545328.0 Menu Path

701731 Quiz <p>Base
table</p>

21433 Quiz <p>sys_id<

/p>
759192 Quiz <p>Dot-
walking</
p>
771714 Quiz <p>Base
Configurati
on Item
[cmdb]<br
/>Configura
tion Item
[cmdb
_ci]<br />CI
Relationshi
p
[cmdb_rel_
ci]</p>
415809 Quiz <p>Depend
ency
Views</p>

73080.0 Quiz <p>cmdb<b

r
/>cmdb_rel
_ci<br
/>cmdb_ci<
/p>
417704.0 Quiz <p>Standar
d terms
and
definitions<
br />Best
Practice for
CMDB Data
Modeling
and Data
Manageme
nt<br
/>Out of
the box
CMDB core
tables</p>
293506.0 Quiz <p>Locatin
g failed
changes
and
associated
incidents.<
br
/>Facilitate
impact
analysis of
proposed
changes to
reduce or
eliminate
downtime.
<br
/>Assess
problem
trends
pertaining
to specific
CIs.<br
/>Efficientl
y manage
incidents
affecting
CIs and
service
delivery.</
p>
266126.0 Quiz <p>CI
Health
Dashboard
</p>
578392.0 Quiz <p>Service
Mapping</
p>
562762 Quiz <p>Lightwe
ight
Directory
Access
Protocol</p
>
175867.0 Quiz <p>CMDBs
</p>
226449.0 Quiz <p>A
tangible or
intangible
device used
by an
organizatio
n<br
/>Email
Services</p
>
161557.0 Quiz <p>Top-
down</p>
382294.0 Menu Path
337889 Quiz <p>Tangibl
e (e.g.
hardware,
software,
servers)
entities<br
/>Intangibl
e (e.g.
business
services,
email)
entities<br
/>Configura
tion
Item</p>
491329.0 Quiz <p>Depend
ency
Views<br /
>Business
Services<br
/>Processe
s</p>

143105.0 Quiz <p>Guidan

ce on
service
modeling<b
r
/>Recomm
ended
mappings</
p>
835516 Quiz <p>cmdb_r
el_ci<br
/>cmdb<br
/>cmdb_ci<
/p>

148505.0 Quiz <p>Root CI

or Root
node</p>
571717 Quiz <p>Tangibl
e or
Intangible<
/p>

568710 Quiz <p>Configu

ration
Item</p>
243803.0 Quiz <p>Commo
n Service
Data Model
(CSDM)</p
>
140800.0 Menu Path

583125 Menu Path

342075.0 Quiz <p>Quick
start
tests</p>
502103.0 Menu Path
352772.0 Quiz <p>Depend
ent
classes</p>

453375 Quiz <p>Manage

ment<br
/>Instrume
ntation<br
/>Discovery
</p>
321693.0 Quiz <p>Copy
and
configure
the Quick
start
tests</p>
952767 Quiz <p>Discove
ry</p>
157092.0 Quiz <p>Banner
image text
and
colors<br /
>System
date / Time
formatting<
br
/>Browser
tab
title<br
/>Navigator
background
and text
colors</p>
431797 Menu Path <p>System
Properties
&gt; Basic
Configurati
on
UI16<br
/>Guided
Setup &gt;
ITSM
Guided
Setup</p>

112970 Menu Path

112628 Quiz <p>Acceler
ate
adoption
rates<br
/>Create a
shared
identity<br
/>Gain user
trust</p>
616821 Menu Path <p>System
Properties
&gt; Basic
Configurati
on
UI16</p>
751364 Quiz <p>Acceler
ate
adoption
rates<br
/>Create a
shared
identity<br
/>Gain user
trust</p>

937359 Quiz <p>Brandin

g</p>
539390.0 Quiz <p>Assert
type</p>
562090.0 Menu Path <p><strong
>All</
strong>
&gt;
<strong>Sy
stem
Application
s</strong>
&gt;<strong
> My
Company
Application
s</strong>
</p>
332989.0 Quiz <p>Test
Step / Test
Step
[sys_atf_st
ep]</p>
366306 Quiz <p>Automa
ted Test
Framework
</p>

235194.0 Quiz
446165.0 Quiz <p>The
order in
which it
runs in the
test</p>

136580.0 Quiz <p>Functio

nality</p>
97023.0 Quiz <p>client
test</p>
355082.0 Quiz <p>Automa
ted Test
Framework
</p>

237069 Quiz <p>Automa

ted Test
Framework
</p>
390039.0 Quiz <p>System
Address
Filters</p>
402794 Quiz <p>True</
p>
600360 Quiz <p>Select
the
security_ad
min option
in the
Elevate
Roles
section</p>
126315.0 Quiz <p>Denies<
/p>
525216.0 Quiz <p>Commo
n Access
Card
(CAC)<br
/>Personal
Identity
Verification
(PIV)</p>
437244.0 Quiz <p>Add
users to
group<br /
>Apply
roles to
groups</p>
577929 Quiz <p>Access
Control
List</p>

1074 Quiz <p>User</

p>
897179 Quiz <p>Roles<b
r
/>Scripting
that sets
the
&#39;answ
er&#39;
variable to
true or
false<br
/>Condition
s</p>
223624.0 Quiz <p>Access
control
processing
order</p>
844764 Quiz <p>Roles<b
r />Script
that sets
&#34;answ
er&#34; to
true or
false<br
/>Condition
s</p>
425336.0 Quiz <p>execute
: user
cannot
execute
scripts on a
record or
UI page.<br
/>edit_ci_r
elations:
user cannot
define
relationship
s between
Configurati
on Item
[cmdb_ci]
tables.<br /
>save_as_t
emplate:
controls
the field
that should
be saved
when a
template is
created.<br
/>report_c
ontrol: user
cannot
control
reports on
the
object.</p>
208202 Quiz <p>Scope</
p>

782579 Quiz <p>Role</

p>

504752.0 Quiz
932547 Quiz <p>Impers
onate
User</p>

510047.0 Quiz <p>Scripts<

br
/>Condition
s<br
/>Roles</p
>
353836.0 Quiz <p>Add
roles to
groups and
add users
to
groups</p>

118183 Quiz <p>False</

p>
320212.0 Quiz <p>Applicat
ion and
Module
Level</p>
314503.0 Menu Path
472175.0 Menu Path <p>System
Security
&gt; High
Security
Settings<br
/>System
Properties
&gt;
Security<br
/>System
Security
&gt; Access
Control
(ACL)</p>

536616.0 Quiz <p>sys_use

r_role
table</p>
126484.0 Quiz <p>Collecti
on of
permissions
</p>
63011.0 Quiz <p>report_
on: user
cannot
create
reports on
the
object.<br /
>personaliz
e_choices:
user cannot
right-click a
choice list
field and
select
Configure
Choices.</p
>
529475.0 Menu Path <p>All &gt;
System
Policy &gt;
Rules &gt;
Assignment
</p>
522312 Quiz <p>Access
Control</p
>

684510 Quiz <p>Elevate

Roles</p>
90815 Quiz <p>LDAP<b
r
/>SSO<br /
>Local
database</
p>

524643.0 Quiz <p>Incident

</p>
742146 Quiz <p>Scope</
p>
149091.0 Menu Path <p><strong
>All</
strong>
&gt;
<strong>Sy
stem
Policy</str
ong> &gt;
<strong>Ru
les</strong
> &gt;
<strong>As
signment
Lookup
Rules</stro
ng></p>
431310.0 Quiz <p>create<
br
/>delete<br
/>read<br /
>write</p>
293625 Quiz <p>Its a
system
security
type, which
Controls
every level
in the
ServiceNow
object
hierarchy.
You can
control
specific
tables and
fields.</p>
510520.0 Quiz <p>Add
users to
groups<br /
>Apply
roles to
groups<br /
>Assign
tasks to
groups<br /
>Assign
tasks to
users</p>
594988.0 Quiz <p>Users<b
r
/>Groups<b
r
/>Roles</p
>

737009 Quiz <p>Wildcar

d ACL
Rules</p>
347928.0 Quiz <p>When
writing an
ACL that
mostly
grants
access, use
only
None.<br /
>When
writing an
ACL that
mostly
denies
access, use
None
and .*</p>
515242.0 Quiz <p>Consist
ency</p>
132632.0 Menu Path <p><strong
>All</
strong>
&gt;
<strong>Us
er
Administrat
ion</strong
> &gt;
<strong>Gr
oups</stro
ng></p>
340623.0 Quiz <p>Table,
Parent
Table, Any
table(wildc
ard)</p>
562240.0 Quiz <p>Create,
Read,
Update,
Delete</p>
295550.0 Quiz <p>Assign
ment
rules</p>
472966.0 Menu Path <p><strong
>All</
strong>
&gt;
<strong>Sy
stem
Security</s
trong> &gt;
<strong>Us
ers and
Group</str
ong>s &gt;
<strong>Ro
les</strong
></p>
498374.0 Quiz <p>User is
assigned to
the role
and inherits
any other
roles that it
contains</p
>
318753.0 Menu Path

450041 Quiz <p>All of

the
above</p>
157194.0 Quiz <p>Globally
defined
system
properties<
br />Field
level Access
Controls
(deny
access is
the default
behavior)</
p>

169347.0 Quiz <p>security

_admin</
p>
451348.0 Quiz <p>Assign
ment
Rules</p>
289643 Quiz <p>agent
workspace
</p>