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policy: 70059003 1506644

Caller identification: heli Talinurm
Nature of Query: called in regarding lodging a claim for her loss of income
while looking for her policy number, she also see a email regarding a claim lodge
under her policy, took a look on the claim and confirmed that it was lodge by
WTP,
Advice Given:LOdge a claim for your loss of income and wait for update from claims
department regarding the pending claim also send COI to help on her lodging of
claim, end of call
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policy:
Caller identification: rippingale lauren
Nature of Query:
Advice Given:
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policy: 70740786
Caller identification: tiya
Nature of Query:
Advice Given:
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policy: 723100272430
Caller identification: Bronte Richardson
Nature of Query: called in to confirm if her claim was lodged in the system?

Advice Given: claim was recieved on the 10/08/2023

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policy:
Caller identification: anich
Nature of Query: purchasing a policy for senior transferred to sales,
Advice Given:
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policy: 723100638490
Caller identification: kelly
Nature of Query:
Advice Given:
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policy: 723100740648
Caller identification: jay bellamy
Nature of Query: called in cause he will lodge a claim for his damaged luggage,
Advice Given: you can lodge a claim under luggage and trave documents cover, also
ADV 2 option on lodging the claim, jay will do it online, end of call
========================================
policy: 723100782150
Caller identification: Gregory Durbridge
Nature of Query: called in regarding his medical condition, discussed that on the
PDS stated that hypertension is automatically covered as long as he meet the
criterias You don�t have a known heart or cardiovascular condition.You do�t have
Diabetes Type I or
Type II.Your Hypertension is stable
and managed by Your medical
practitioner.In the last 12 months, Your prescribed blood pressure medication hasnt
changed.Youarent suffering symptoms of Hypertension.You are�t having investigations
related to blood pressure. also discussed how cancellation cover works,
Advice Given:
========================================
policy: 723000586131
Caller identification: Kathleen Fay Solway
Nature of Query: called in cause she was confuse on the travel dates indicatd in
the plicy, upon pulling up the policy I saw that the policy is AMT and valid for
365 days, kathleen, admitted she miss the 2024 on her copy, and now fully
understand her policy, no further inquiries, end of call.
Advice Given:
========================================
policy: 723000693213
Caller identification: Laura Chandler TA
Nature of Query: called in regards of the cancellation cover in the policy,
because it was 31000 and it is only suppose to be 16000 only, i check the
transacton history and the cover was adjusted twice, explained how, changing the
cancellation cover works, and the only option to downgrade it is to cancel and
reissue the policy, also ADV that in order to cncel the policy we need
confirmation, from the policy holder on no inten to claim, call was ended, TA will
redo the policy
Advice Given:
========================================
policy: 723000717031
Caller identification: julie11:55 AM 8/11/2023
Nature of Query: JUlie mother of policy holder,
called in to ask about what is covered and time frame in lodging the clai,m ADV we
give 60 days window after the date of return to lodge the claim and if any
emergency assisstance is needed we can refer them to our, 24 hrs emergend=cy
service. . end of call also ask cover for the emc of the holder if medical expenses
will be covered,emc is declared in the policy so it will be covered, end of call.

Advice Given:
========================================
policy: 723100766456
Caller identification: Margaret Ginnings
Nature of Query: called in to ask if her, medical conditions are covered in the
policy, explained that emc is already attached to the policy and also send COI for
confirmation, edn of call
Advice Given:
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policy:
Caller identification: tanya
Nature of Query:
Advice Given:
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policy: 723000695534
Caller identification: Raelene Alexander
Nature of Query: called in to correct the DOB on the policy to 20/09/1970 but
Change may not be applied as it affects the premium
Advice Given:reach out the isssuing agent to cancel and redo th policy cause
cambodia is not in the policy, RAelene will call her TA, end of call
========================================
policy: 723000488966
Caller identification: Tracy Satur
Nature of Query: Tracy Satur from FLW0020 issuing consultant of policy number
723000488966
says her client is requesting for something in writing that proves her policy
covers her Zimbabwe trip.
policy destination and Zimbabwe are on the same region,

Advice Given:
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policy:
Caller identification: danny
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