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policy: 72310032988
Caller identification: David
Nature of Query:
Advice Given:
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policy:
Caller identification: samantha
Nature of Query:
Advice Given:
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policy: 723000470062
Caller identification: mikaela
Nature of Query: calld in because she needs to cancel her policy, due to her injury
and asking what needs to have in order to lodge the claim,
Advice Given:discussed she need to have supporting documents to support the claim,
and as the claim progress claims will ask additional documents
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policy:
Caller identification: jaime
Nature of Query: road
Advice Given:
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policy:
Caller identification: lana
Nature of Query:
Advice Given:
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policy:
Caller identification: nrma
Nature of Query:
Advice Given:
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policy: 1503687 722100918566
Caller identification: chris
Nature of Query:
Advice Given:
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policy: 723000710664
Caller identification: Bayzar Bazarjian
Nature of Query: called in to, ask what she needs to do because she, missed her
flight yester day due to her sickness,she is planning to buy ticket and take her
flight today.
Advice Given: once returned from the trip, submit the claim under additional
expenses, end of call
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policy:
Caller identification: kaye
Nature of Query:
Advice Given:
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policy: 723100161019
Caller identification: pete
Nature of Query: called in to ask if they will be coverd in case they need to
return home, if ever someone got sick,
Advice Given: This policy has cover if You need to change Your trip due to the
health of a
Relative or Your business partner who is not travelling. In some circumstances the
maximum We will pay is $1,000.
What is covered?
We will pay for claims arising from the sudden disabling injury, sickness or
disease
or death of a Relative or Your business partner who is not travelling if, at the
Relevant Time, that person:
a. in the last 12 months, had not been hospitalised (including day surgery or
emergency department attendance) for a condition that was in any way related
to, or exacerbated by, the condition that gave rise to the claim;
b. was not residing in a facility such as a nursing home, an aged care facility, a
residential aged care home, a high and/or low care facility, a privately owned
accommodation facility such as Supported Residential Services or Facilities
(SRS/SRF) or, a residential care facility);
c. was residing independently at home or in a retirement home or village,
including independent living arrangements, and they did not require home
care or flexible care services;
d. was not on a waiting list for, or did not know they needed surgery, inpatient
treatment or tests at a hospital or clinic;
e. did not have a drug or alcohol addiction; and
f. did not have a Terminal Illness
ADdditional question: whay if they die during the trip?
2. If You die
We will pay overseas funeral or cremation expenses or the cost of returning Your
remains to Australia if:
a. You die during the Period of Insurance. I
========================================
policy: 723100102248
Caller identification: NICOLE GOLDIE
Nature of Query: called in to add Dubain and Abu Dhabi to the policy which is on
higher region, offered, cancel and reissue to add Dubain and Abu Dhabi transfered
to sales.
Advice Given:
========================================
policy: 723000578897
Caller identification: Myriam Marchant
Nature of Query: called in to ask about her delayed luggage
ADV: SECTION 6: Delayed luggage allowance
If all Your luggage is delayed by a Transport Provider during the Journey for more
than 12 hours We will reimburse You up to:
� $300 per item (up to $1,000 in total on the International Comprehensive Plan
or up to $500 in total on the International Essentials Plan) for underwear, socks,
toiletries, non-prescription medication and change of shoes and clothing (and
a bag) You bought after a 12 hour delay and before the luggage was returned to
You; also send claim form, end of call
Advice Given:
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policy:
Caller identification: shane
Nature of Query:
Advice Given:
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policy: 723000498214
Caller identification: Sharyn Dickerson
Nature of Query: Policy dates changed.Return date was 30/01/2024, now
31/01/2024.
Advice Given:
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policy: 723100739139
Caller identification: Martin Telgarsky
Nature of Query: claims
Advice Given:
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policy:
Caller identification: max
Nature of Query:
Advice Given:
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policy: 723000523154
Caller identification: JOHN BEDNALL
Nature of Query: called in to ask if, policy has cover for his cruie trip,

Advice Given: policy has no cruise cover, needs to add it on the policy, cruise
cover is added, process payment of $75.60, end of call
.========================================
policy: 723000646414
Caller identification: Ros Mcdowall
Nature of Query: called in to ask if policy has covid cover
Advice Given:policy has covi coverm both pre-departure and during trip, ADV to read
PDs page 3, end of call
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policy:
Caller identification: bala
Nature of Query:
Advice Given:
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policy:
Caller identification: bala
Nature of Query:
Advice Given:
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policy: 723100754330
Caller identification:
Nature of Query:
Advice Given:
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policy: 723100623166
Caller identification: david james
Nature of Query: wanted lodge claim for, lost, stole, damaged luggage
Advice Given:send claim form and PDS
========================================
policy:
Caller identification: triglans
Nature of Query:
Advice Given:
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policy: 723100691740
Caller identification: Geoffrey McEvoy
Nature of Query: cancel policy
Advice Given:
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policy:
Caller identification: jenifer
Nature of Query:
Advice Given:
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policy: 723100739139
Caller identification: Martin Telgarsky
Nature of Query: Policy dates changed.Return date was 14/08/2023, now 19/08/2023.
then send COI, end of call
Advice Given:
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policy: 723000649046
Caller identification: joel
Nature of Query:
Advice Given:
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policy: 723100524893
Caller identification: Robin Lewis
Nature of Query: called in to declare NMC diabetes on the policy but while
procccessing the NMC form, RObin doesn't have confirmation that she is fit to
travel,
Advice Given: get Medical certificate from your GP that you are fit to travel, then
call us back so we can finish the declaration.
========================================
policy:
Caller identification: Jo
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policy:
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policy:
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policy:
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policy:
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policy:
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Advice Given: