Mobile No: +917008676388

Arpita Biswal

Mail Id : arpitalira@gmail.com

Objective

To seek a challenging career as a Technical Writer in an organization where, I can utilize my technical expertise and
writing skills to the best of my ability. I want to leverage my current knowledge and improve my skills to pursue a
challenging and fast paced career in Technical Writing for my personnel growth and for the growth of the organization.

Work Experience

Having 5+ years of experience in IT, BPS and Content Writing Industry. Currently working as an employee for PK Global
Solution Pvt Ltd. as Technical Writer.

Professional Experience

Temenos India Pvt Ltd April 2022 to till date.

Role : Technical Writer

Team Member : 15
Nature of Work: Same as previous
Tool experience: Adobe Framemaker, Madcap Flare

PK Global Solution Pvt Ltd. Sept 2021 to April 2022.

Team Member: 25

Role: Technical Writer

Nature of Work:
- Formulate well-structured documents like user manuals, Technical Design Documents for various dashboards.
- Develop content on the SharePoint communication site.
- Study diverse dashboard samples and talk with product developers to determine the needs of end users of
technical documentation
- Designing and delivering PPT’s on various topics and reports as per requirements.
- Expertise on Adobe FrameMaker and Adobe InDesign content management tools.
- Coordinating with leadership and creating various workflow diagrams graphically for different process areas in
the projects.
Ilensys Technologies Pvt. Ltd. From 5th Sept 2019 to 3rd Sept 2021

Client: ThermoFisher Scientific

Team member: 10

Role: Technical Writer in R & D department

Nature of Work: Worked as a technical writer for Ilensys in their client location Hyderabad that majorly involves in
developing Installation and Operation manuals, their respective translated files and various training documents using
Frame maker and InDesign and MS Office.

AMAZON INC. From 25th Nov 2017 to 19 Jul 2019

Client: Captive

Team member: 20
Role: Senior SPS Associate

Nature of Work: Preparing well-structured documents using Content Management Systems like frame maker and
in-design tools. Study product samples and talk with product designers and developers to determine the needs of end
users of technical documentation. Establish and maintain productive working relationships with the current and
potential sellers and vendors. Quickly and accurately find the information needed through various interactive tools and
can get answers timely when encountering problems

Achieve successful first-time resolution on all seller contacts. To recognize and identify system, process and policy issues
impacting firm’s Sellers partners. Liaise with other departments such as Customer Service, Merchant Investigations, or
Payments teams as required to resolve Seller’s issues and questions.

Roles and Responsibilities: Created user documentation for a variety of material, including how-to guides and instruction
manuals. Wrote, published, and maintained high-quality help content and user interface (UI) messaging Explained
technical ideas in user friendly

ESSPL From 1st June 2016 to 12th May 2017

Client: CSDC Inc

Team member: 60

Role: Java Developer

Project technology: Core Java, JSP, Servlets, XML, MySql Server. Tools Notepad++, Eclipse IDE.

Technical Skills

Tools Frame Maker, In-Design, MS Office, Adobe

Acrobat
Databases Sql Server, MySql Server
Operating Systems Windows, Linux
Languages JSP, HTML, CSS

Academic Qualification

B.Tech in Electronics and Telecommunication Trident Academy of Technology, Bhubaneswar, BPUT

Engineering (2012-2016) (Biju Pattnaik University of Technology)
CGPA – 7.23
Intermediate/10th +2(2012) Prabhujee English Medium School, Bhubaneswar, CBSE
Board, 64.6%
Matriculation/10th (2009) St.Xavier's High School, CBSE Board, 84.4%
Personal Information

Date of Birth 12 Mar 1994

Languages Known English, Hindi, Odia
Sex Female
Areas of Interest Dancing, Singing, Cooking, Swimming
Nationality Indian
Mailing Address 1B, Samriddhi Gardens, Huda Layout- Nallagandla,
Hyderabad- 500019
PAN BKKPB9543C
I hereby declare that above mentioned information is true and correct. Supportive documents can be provided on
demand.

Arpita Biswal