Impact of Mobile Banking on Customer

Satisfaction with reference to Retail Banking

Doctoral Thesis Submitted

In partial fulfillment of the requirements for the award of the degree of

DOCTOR OF PHILOSOPHY
in
MANAGEMENT

By

B.S. JAYACHANDRA
UID No. 14JU11300007

Under the Guidance of

Research Co-Supervisor Research Supervisor

Dr. Arcot Purna Prasad Dr. Bhagabat Barik

Associate Professor Professor
School of Business Management Faculty of Management
Christ University, Bengaluru, Studies
Karnataka ICFAI University, Jharkhand,
Ranchi

ICFAI UNIVERSITY, JHARKHAND

RANCHI
JULY 2022