Impacts of employees’ dissatisfaction on work performance.

A case study of Alakara and Iroko

Hotel-Kitale.

Objectives

To find out the causes of employee dissatisfaction on work performance

To investigate the effects of employees’ dissatisfaction on experience performance

To determine how to improve employee dissatisfaction

Title: Impacts of Employee Dissatisfaction on Work Performance: A Case Study of Alakara

and Iroko Hotel-Kitale

Introduction

1.1 Background

Employee satisfaction is a critical factor in organizational success, directly affecting work

performance, productivity, and overall business outcomes. Dissatisfied employees often exhibit
reduced motivation, lower job commitment, and decreased job satisfaction, which can lead to
poor work performance. The hospitality industry, represented by Alakara and Iroko Hotel-Kitale,
heavily relies on employee engagement to provide quality services to customers. Therefore,
understanding the impacts of employee dissatisfaction on work performance is crucial for the
sustained success of hotels and similar establishments.

1.2 Research Problem

The research problem centers on understanding the specific impacts of employee dissatisfaction
on work performance in the context of Alakara and Iroko Hotel-Kitale. This study aims to
identify the key factors contributing to employee dissatisfaction and to analyze how such
dissatisfaction affects various aspects of job performance within these hotels.
1.3 Research Objectives

The primary objectives of this research are as follows:

To identify the factors contributing to employee dissatisfaction at Alakara and Iroko Hotel-
Kitale.

To assess the impacts of employee dissatisfaction on work performance, including customer

service, employee morale, and staff turnover.

To suggest recommendations and strategies for improving employee satisfaction and

subsequently enhancing work performance in the selected hotels.

Literature Review

2.1 Employee Satisfaction and Dissatisfaction

This section will review existing literature on employee satisfaction and dissatisfaction,
including the factors that contribute to both. It will also explore the relationship between
employee satisfaction and work performance.

2.2 Hospitality Industry and Employee Satisfaction

Here, the focus will be on the unique challenges and opportunities of the hospitality industry
regarding employee satisfaction. The literature review will highlight industry-specific factors that
can affect employee morale and job performance.
Methodology

3.1 Research Design

This study will employ a mixed-methods approach, combining qualitative and quantitative
research methods. Qualitative data will be gathered through interviews and focus groups, while
quantitative data will be collected through surveys.

3.2 Data Collection

Data will be collected from employees, managers, and customers of Alakara and Iroko Hotel-
Kitale. Employees will be surveyed to assess their job satisfaction and work performance. In-
depth interviews and focus groups will be conducted to gain insights into the factors contributing
to employee dissatisfaction. Customer feedback will also be collected to assess the impact of
employee dissatisfaction on service quality.

3.3 Data Analysis

Quantitative data will be analyzed using statistical software, while qualitative data will be
subjected to thematic analysis. The results from both data sources will be triangulated to provide
a comprehensive understanding of the research problem.

Expected Outcomes

4.1 Factors Contributing to Employee Dissatisfaction

This study is expected to identify specific factors contributing to employee dissatisfaction within
Alakara and Iroko Hotel-Kitale, which may include issues related to compensation, working
conditions, management, and interpersonal relationships.

4.2 Impacts on Work Performance

The research will reveal how employee dissatisfaction affects various aspects of work
performance, such as customer service quality, employee morale, and staff turnover rates.

4.3 Recommendations

Based on the findings, the study will provide practical recommendations and strategies that
Alakara and Iroko Hotel-Kitale can implement to improve employee satisfaction and
subsequently enhance work performance.

Conclusion

This research proposal outlines a study that aims to investigate the impacts of employee
dissatisfaction on work performance, with a specific focus on Alakara and Iroko Hotel-Kitale.
Understanding these impacts and the factors contributing to employee dissatisfaction is essential
for the hospitality industry, as it directly affects the quality of service provided to customers and
overall business success. The results of this study can serve as a valuable resource for hotel
management to make informed decisions about employee satisfaction and work performance
improvement strategies.
 ABSTRACT

When employees feel dissatisfied with the nature of job they do, their level of commitment could
be deliberately reduced and since employees are the engine room of an organization, their
dissatisfaction with the nature of job they do could also pose a threat to the overall performance
of the organization.

The main objective of this study is to examine the impact of job satisfaction on employees
performance, with Nigerian Breweries Plc Kaduna as a case study. In view of the above cause,
data was collected from both primary and secondary sources. 400 copies of questionnaire were
administered to the respondents and 357 copies of questionnaire were returned successfully
which was used as the bases for the research analysis. Ordinary least square regression was the
statistical tool used in analyzing the data. Also, personal interviews and general observations
were part of the source on information for this study. The research findings revealed that there is
a linear relationship between job satisfaction (nature of job, job reward and job security) and
employees performance proxy which is employees morale. It was concluded on the note that
employees are dissatisfied with the working conditions of the organization, it is evident in their
responses. It was recommended that the management of the company should provide good
working conditions for its employees, so as to boost their morale.

Introduction

Background of the study.

It is a general understanding that job satisfaction is an attitude towards job, in other words job
satisfaction is an affective or emotional response toward various facets of one’s job. A person
with a high level of job satisfaction holds positive attitudes towards his or her job, while a person
who is dissatisfied with his or her job holds negative attitudes about the job. Job satisfaction is a
result of employees’ perception of how well their job provides those things which are viewed as
important. Job satisfaction is also defined as reintegration of effects produced by individual’s
perception of fulfillment of his needs in relation to his work and the surrounding.
Job dissatisfaction is when employees’ expectations for their job are not met. This leaves them
with negative perception and lack of motivation and commitment to their work and the
organization. This, in turn, affects the performance of the organization and ultimately, its bottom
line.