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  • Resolved Manager Referral Report

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    Chanilee
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    This document is a customer care manager referral report from 2022/09/30 to 2022/12/13 that lists 13 resolved customer care queries. The report includes details of each query such as the query number, date created, account number, customer name, person who referred the query, last action taken, user who took last action, and date and comments of the last action. The queries covered various topics including damaged goods, pre-payment, delivery complaints, general account complaints, debit orders, disputes, insurance, fraud, cancellations, credit applications, settlements, and regulatory complaints.

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    Resolved Manager Referral report

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    This document is a customer care manager referral report from 2022/09/30 to 2022/12/13 that lists 13 resolved customer care queries. The report includes details of each query such as the query number, date created, account number, customer name, person who referred the query, last action taken, user who took last action, and date and comments of the last action. The queries covered various topics including damaged goods, pre-payment, delivery complaints, general account complaints, debit orders, disputes, insurance, fraud, cancellations, credit applications, settlements, and regulatory complaints.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    1 views2 pages

    Resolved Manager Referral Report

    Uploaded by

    Chanilee
    This document is a customer care manager referral report from 2022/09/30 to 2022/12/13 that lists 13 resolved customer care queries. The report includes details of each query such as the query number, date created, account number, customer name, person who referred the query, last action taken, user who took last action, and date and comments of the last action. The queries covered various topics including damaged goods, pre-payment, delivery complaints, general account complaints, debit orders, disputes, insurance, fraud, cancellations, credit applications, settlements, and regulatory complaints.

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    © All Rights Reserved
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    of 2

    Run:Dec 13, 2022 14:52:59 (0335) TEST BRANCH 0335 FM ZAF User: bfm133

    As at: 2022/12/13 Customer Care Manager Referral Report Report: CCAREREFERRAL

    Resolved Customer Care Queries 2022/09/30 – 2022/12/13


    Query No. Create Date in Account Customer Name Referred By Last Action User Date Last Action Comment
    Date Queue #
    PRODUCT - DAMAGED GOODS

    03350000050 2022/11/07 207030 MR N MANGO CC-Resolve Query hotl003-E SAMPSON 2022/11/07 CUSTOMER HAPPY

    SERVICE - PRE POD

    03350000002 2022/10/24 178121 MR MR ZWANE CC-Resolve Query bmg5-Els 2022/10/26 HHHHHH

    SERVICE - DELIVERY COMPLAINT

    03350000022 2022/10/25 100988 MISS BD SHONGWE CC-Resolve Query bmg5-Els 2022/10/27 HHHHHHHH

    ACCOUNT - GENERAL ACCOUNT COMPLAINT

    03350000007 2022/10/24 104037 MISS NL MAKHUBU CC-Resolve Query bmg5-Els 2022/10/26 HHHHHHH

    ACCOUNT - DEBIT ORDERS

    03350000051 2022/11/07 201342 MISS P MAHLALELA CC-Resolve Query hotl003-E SAMPSON 2022/11/07 CUSTOMER HAPPY

    ACCOUNT - DISPUTE

    03350000047 2022/10/27 176402 MISS PY PHAKHATI CC-Resolve Query bmg5-Els 2022/10/27 H TEST GOES BACK INTO
    CREDIT FUP QUEUE

    ACCOUNT - INSURANCE

    03350000008 2022/10/24 104150 MISS LI ZWANE CC-Resolve Query bmg5-Els 2022/10/26 H TEST IF THIS FIELD DOES
    NOT OR
    DDDDDEOSFALLLLLLLLLLLLLLL
    LLLLLLLLLLLLLLLLLLLLLLLLLLL
    LLLLLLLLLLLLLLLLLLLLLLLLLLL
    LLLLLLLLLLLLLLLLLLLLLLLLLLL
    LLLLLLLLLLLLLLLLLLLLLLLLLLL
    LLLLLLLLLLLLLLLLLLLLLLLLLLL
    LLLLLLL

    03350000012 2022/10/24 117031 MS S SIBANDE CC-Resolve Query bmg5-Els 2022/10/28 HHHHHHH

    ACCOUNT - FRAUD

    03350000034 2022/10/25 102115 MR NH SIBEKO CC-Resolve Query bmg5-Els 2022/10/27 HHHHHHHHHHH

    ACCOUNT - CANCELLATION

    03350000036 2022/10/25 102298 MISS CJ MBOWENI CC-Resolve Query bmg5-Els 2022/10/27 HHHHHHH

    ACCOUNT - CREDIT APPLICATION

    03350000038 2022/10/25 102557 MISS BE SIBANYONI CC-Resolve Query bmg5-Els 2022/10/27 HHHHHHHHH

    1
    Run:Dec 13, 2022 14:52:59 (0335) TEST BRANCH 0335 FM ZAF User: bfm133
    As at: 2022/12/13 Customer Care Manager Referral Report Report: CCAREREFERRAL

    Resolved Customer Care Queries 2022/09/30 – 2022/12/13


    ACCOUNT - SETTLEMENT

    03350000003 2022/10/24 101569 MISS KR MHLABANE CC-Resolve Query bmg5-Els 2022/10/26 HHHHHHHH

    REGULATORY - STORE LEVEL REGULATORY COMPLAINT

    03350000011 2022/10/24 113346 MRS VB ZWANE CC-Resolve Query hotl003-E SAMPSON 2022/11/04 TESTING

    Total Resolved: 13

    .:END:.

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