Incident Customer Contact Contact Contact

IN1424573 Name
PERTAMIN Telegram Email
Name Phone
100
41 A PT

IN1549177 PERTAMIN tele - 100

66 A PT
Summary Owner Owner Last
[31-16901/Telegram/100] [Bapak eko/089637573244][GANGGUAN][SPBU 31- Group
HD TA DIGI Updated
Update Inf
16901][BAST][EDC RUSAK][SN 0820893539][jl. raya Mayor oking] [C_IMES] SPBU BOG Work
o Log
[TOP20][DES] OR

[34-16817/tele/100] [Gozali/62 811-1777-746][GANGGUAN][SPBU 34-16817] HD TA DIGI BA

[BAST][FCC XPCI3I3-200400151] SPBU BOG
[ JL. RAYA CILEUNGSI JONGGOL, DESA CI, Kabupaten Bogor] [C_IMES][TOP20] OR
[DES]
Last Work Count Last Assigned Booking Assigned Reported Source Subsidiary External
Log Date CustInfo
03-12- CustInfo to Date by Priority 1 RIGHTNO Ticket
220722-ID
2022 W 119744
11:04:43

03-12- 1 RIGHTNO 221203-

2022 W 110093
12:01:48
External Segment Channel Customer Customer Closed By Customer Service ID Service No Service
Ticket 10 Segment
DES Type ID
C4700030 31-16901 31-16901 TypeDIGITAL_S
Status PBU

10 DES C4700030 34-16817 34-16817 DIGITAL_S

PBU
Top SLG Technolog Datek Datek RK Name Ibooster Induk Related to Reported
Priority
TOP20 y Induk Alert ID Gamas Global
N Date
22-07-
GAMAS Issue 2022
14:05:27

TOP20 N 03-12-
2022
11:59:55
Lapul Gaul TTR TTR TTR TTR Witel TTR Mitra TTR Agent TTR Pending
0 0 Customer
716.56 Nasional
182.02 Regional
182.02 182.02 0. 0. Pending
2497.42 Reason
Proses me
nunggu pe
ngiriman s
uku cadan
g
0 0 0.06 0.06 0.06 0.06 0. 0. 0.
Status Hasil Ukur OSM Last Status Resolved Workzone Witel Regional Incident's
QUEUED Resolved Update
03-12- Date
03-12- By CBI BOGOR REG-2 Symptom
IMES | IME
Code Ticket
2022 2022 S-
11:00:57 10:16:40 Solution |
SPBU Perta
mina | SPB
QUEUED 03-12- 03-12- CLS BOGOR REG-2 IMES | IME
2022 2022 S-
12:00:27 11:59:56 Solution |
SPBU Perta
mina | SPB
U - PC POS
Solution's Actual Incident ONU Rx SCC fisik SCC logic Complete Kode Notes Resolved
Segment Solution Domain Before inet WO by Produk
082089353 020190500 Date
Eskalasi
After 9 0019955

XPCI3I3-
200400151
Jumlah Kategori Impacted
Site TSEL Tiket TSEL Site TSEL
NOSSA
Incident Customer Contact Contact Contact Summary
Name Name Email Phone
IN145622159 PERTAMIN TELE 100 [34-16303/TELE/100] [hari/081287994444]
A PT [GANGGUAN][DES][SPBU 34-16303][BAST]
[DIGITALISASI SPBU][EDC][SN 0201905000018442]
[: JL. RAYA PARUNG, Kabupaten Bogor] [C_IMES]
[TOP20][DES]

IN153882745 PERTAMIN TELE - 100 [34-16711/TELE/100] [Bp INDRA/083811212622]

A PT [GANGGUAN][SPBU 34-16711][BAST]
[DIGITALISASI SPBU][FCC][SN XPCI3I3-18160101]
[ Jl Raya ciawi gadog] [C_IMES][TOP20][DES]

IN153882801 PERTAMIN TELE - 100 [34-16921/TELE/100] [Bapak EKO/081229594153]

A PT [GANGGUAN][SPBU 34-16921][BAST]
[DIGITALISASI SPBU][FCC][SN XPCI3I3-18410164]
[ JL RAYA BOJONG GEDE] [C_IMES][TOP20][DES]

IN153883864 PERTAMIN TELE - 100 [34-16415/TELE/100] [Bapak hamdani/+62 897-3344-

A PT 529][GANGGUAN][SPBU 34-16415][BAST]
[DIGITALISASI SPBU][ATG PROBE][SN 196122]
[ jl. raya Sukmajaya depok] [C_IMES][TOP20][DES]
Owner Owner Last Updated Work Log Last Work Log Count Last
Group Date CustInfo CustInfo
HD TA DIGI mohon dibantu update info terbarunya rekan terimakasi 05-12-2022
SPBU BOG h 10:13:40
OR

HD TA DIGI Mohon di bantu informasi perbaikan/ 05-12-2022

SPBU BOG pergantian terima kasih. 10:35:19
OR

HD TA DIGI mohon dibantu update info terbarunya rekan terimakasi 05-12-2022

SPBU BOG h 10:26:27
OR

HD TA DIGI mohon dibantu info update apakah sudah ada perbaika 05-12-2022
SPBU BOG n/pergantian perangkat rekan? tks 10:12:06
OR
Assigned Booking Assigned Reported Source Subsidiary External External Segment Channel
to Date by Priority Ticket ID Ticket
Status
1 RIGHTNO 220829- 10
W 111433

1 RIGHTNO 221114- 10
W 106668

1 RIGHTNO 221114- 10
W 106712

1 RIGHTNO 221114- 10
W 107490
Customer Customer Closed By Customer Service ID Service No Service Top SLG Technolog
Segment Type ID Type Priority y
DES C4700030 34-16303 34-16303 DIGITAL_S TOP20
PBU

DES C4700030 34-16711 34-16711 DIGITAL_S TOP20

PBU

DES C4700030 34-16921 34-16921 DIGITAL_S TOP20

PBU

DES C4700030 34-16415 34-16415 DIGITAL_S TOP20

PBU
Datek Datek RK Name Ibooster Induk Related to Reported Lapul Gaul TTR
Induk Alert ID Gamas Global Date Customer
GAMAS Issue
N 29-08- 0 0 340.55
2022
11:33:10

N 14-11- 0 0 0.77
2022
09:46:34

N 14-11- 0 0 0.83
2022
09:47:35

N 14-11- 0 0 1.96
2022
10:05:29
TTR TTR TTR Witel TTR Mitra TTR Agent TTR Pending Reason
Nasional Regional Pending
297.39 297.39 297.39 0. 0. 2010.81 Proses menunggu pengiriman suku cadang

0.56 0.56 0.56 0. 0. 504.61 Proses menunggu pengiriman suku cadang

0.47 0.47 0.47 0. 0. 504.28 Proses menunggu pengiriman suku cadang

1.71 1.71 1.71 0. 0. 502.86 Proses menunggu pengiriman suku cadang

Status Hasil Ukur OSM Last Status Resolved Workzone Witel Regional
Resolved Update Date By
Code Ticket
QUEUED 05-12- 05-12- TJH BOGOR REG-2
2022 2022
10:13:33 10:01:52

QUEUED 05-12- 05-12- CWI BOGOR REG-2

2022 2022
10:35:34 10:31:23

QUEUED 05-12- 05-12- BJD BOGOR REG-2

2022 2022
10:26:21 10:15:10

QUEUED 05-12- 05-12- SKJ BOGOR REG-2

2022 2022
10:12:03 10:01:55
Incident's Symptom Solution's Actual Incident ONU Rx SCC fisik
Segment Solution Domain Before inet
After
IMES | IMES-
Solution | SPBU Pertamina | SPBU - EDC | SPBU - EDC -
EDC down

IMES | IMES-
Solution | SPBU Pertamina | SPBU Pertamina - Ganggua
n Perangkat

IMES | IMES-
Solution | SPBU Pertamina | SPBU Pertamina - Ganggua
n Perangkat

IMES | IMES-
Solution | SPBU Pertamina | SPBU - ATG | SPBU - ATG -
ATG probe down
SCC logic Complete Kode Notes Resolved Jumlah Kategori Impacted
WO by Produk Eskalasi Date Site TSEL Tiket TSEL Site TSEL
NOSSA
020190500
0018442

XPCI3I3-
18160101

XPCI3I3-
18410164

196122
Incident Customer Contact Name Contact Email Contact Phone
Name
IN1525710 PERTAMINA PT tele 100
45

IN1533920 PERTAMINA PT TELE 100

85
Summary

[TA][34-16820/tele/100] [Bapak Uce/081291199891 ]GANGGUAN][SPBU 34-16820][BAST][DIGITALISASI SPBU]

[FDM ]Sn : M071514-19070153 [ JL. RAYA CILEUNGSI-JONGGOL DS. CIPE, Kabupaten BoXXXX [C_IMES][TOP20]
[DES]

[TA][34-16608/TELE/100] [Ibu juanti +62 857-7774-1554][GANGGUAN][DES][SPBU 34-16608][BAST]

[DIGITALISASI SPBU][Stik ATG probe rusak][SN 814659]
[Jl. Raya Sadeng No.37, Sadeng, Leuwisadeng, Kodya Bogor] [C_IMES][TOP20][DES]
Owner Group Owner Last Updated Work Log Last Work
Log Date
HD TA DIGISPBU BOGOR mohon dibantu info update apakah sudah ada p 16-12-
erbaikan/pergantian perangkat rekan? tks 2022
09:42:36

HD TA DIGISPBU BOGOR Mohon dibantu update info terbarunya rekan. T 16-12-

erimakasih 2022
10:20:06
Count Last Assigned Booking Assigned Reported Source Subsidiary External External
CustInfo CustInfo to Date by Priority Ticket ID Ticket
1 RIGHTNO 221019- Status
W 128838

1 RIGHTNO 221104-
W 110033
Segment Channel Customer Customer Closed By Customer Service ID Service No Service Top
Segment Type ID Type Priority
10 DES C4700030 34-16820 34-16820 DIGITAL_S TOP20
PBU

10 DES C4700030 34-16608 34-16608 DIGITAL_S TOP20

PBU
SLG Technolog Datek Datek RK Name Ibooster Induk Related to Reported Lapul
y Induk Alert ID Gamas Global Date
GAMAS Issue
N 19-10- 0
2022
21:26:48

N 04-11- 0
2022
11:13:47
Gaul TTR TTR TTR TTR Witel TTR Mitra TTR Agent TTR
Customer Nasional Regional Pending
0 42.65 41.14 41.14 41.14 0. 0. 1340.76

0 6.13 5.36 5.36 5.36 0. 0. 1003.49

Pending Reason Status Hasil Ukur OSM Last Status
Resolved Update Date
Proses menunggu pengiriman suku cadang QUEUED Code Ticket
16-12- 16-12-
2022 2022
09:42:33 09:32:14

Proses menunggu pengiriman suku cadang QUEUED 16-12- 16-12-

2022 2022
10:20:24 10:07:54
Resolved Workzone Witel Regional Incident's Symptom
By
JGL BOGOR REG-2 IMES | IMES-
Solution | SPBU Pertamina | SPBU - ATG | SPBU - ATG - ATG probe down

LWL BOGOR REG-2 IMES | IMES-

Solution | SPBU Pertamina | SPBU - ATG | SPBU - ATG - ATG probe down
Solution's Actual Incident Domain ONU Rx SCC fisik SCC logic Complete
Segment Solution Before inet WO by
Subsidiary - Telkom Akses (TA) After

Subsidiary - Telkom Akses (TA)

Kode Notes Resolved Jumlah Kategori Impacted
Produk Eskalasi Date Site TSEL Tiket TSEL Site TSEL
M071514- NOSSA
19070153

814659
Incident Customer Name Contact Name Contact Email Contact Phone

IN153312870 PERTAMINA PT tele - 100

IN153313003 PERTAMINA PT tele - 100

IN155868231 PERTAMINA PT TELE 100

Summary Owner Group Owner

[34-16814/tele/100] [Bayu/081286944822][GANGGUAN][SPBU 34-16814][BAST] HD TA DIGISPBU BOG

[DIGITALISASI SPBU][EDC][SN : - ][JL. RAYA CibuXXXX [C_IMES][TOP20][DES] OR

[34-16814/tele/100] [Bayu/081286944822][GANGGUAN][SPBU 34-16814][BAST] HD TA DIGISPBU BOG

[DIGITALISASI SPBU][EDC][SN : TIDAK bisa dicek ][JL. RAYA CibuXXXX [C_IMES][TOP20] OR
[DES]

[34-16321/TELE/100] [TA][HANIA / 08211113XXXX][GANGGUAN][SPBU 34-16321] HD TA DIGISPBU BOG

[BAST][UPS] OR
[SN MA106891S0178] [JL. RAYA LETKOL ATANG SANJAYA BOGOR BOGOR REGIONAL
2 ] [C_IMES][TOP20][DES]
Last Updated Work Log Last Work Count Last Assigned Booking
Log Date CustInfo CustInfo to Date
Mohon dibantu update SN dan BA Laporannya rekan, teri 19-12-
makasih 2022
10:30:19

Mohon dibantu update SN dan BA Laporannya rekan, teri 19-12-

makasih 2022
10:29:09

Update Inc Domain Subsidiary - Telkom Akses (TA) 19-12-

2022
09:48:18
Assigned Reported Source Subsidiary External External Segment Channel Customer Customer
by Priority Ticket ID Ticket Segment Type
Status
1 RIGHTNO 221102- 10 DES
W 122076

1 RIGHTNO 221102- 10 DES

W 122151

1 RIGHTNO 221219- 10 DES

W 106018
Closed By Customer Service ID Service No Service Top SLG Technolog Datek Datek
ID Type Priority y Induk
GAMAS
C4700030 34-16814 34-16814 DIGITAL_S TOP20
PBU

C4700030 34-16814 34-16814 DIGITAL_S TOP20

PBU

C4700030 34-16321 34-16321 DIGITAL_S TOP20

PBU
RK Name Ibooster Induk Related to Reported Lapul Gaul TTR TTR TTR
Alert ID Gamas Global Date Customer Nasional Regional
Issue
N 02-11- 0 0 7.11 6.33 6.33
2022
17:19:01

N 02-11- 0 0 8.21 7.42 7.42

2022
17:21:33

N 19-12- 0 0 2.19 2.19 2.19

2022
09:45:43
TTR Witel TTR Mitra TTR Agent TTR Pending Reason Status Hasil Ukur
Pending
6.33 0. 0. 1115.53 Proses menunggu pengiriman suku cadang QUEUED

7.42 0. 0. 1114.38 Proses menunggu pengiriman suku cadang QUEUED

2.19 0. 0. 0. QUEUED
OSM Last Status Resolved Workzone Witel Regional Incident's Symptom
Resolved Update Date By
Code Ticket
19-12- 19-12- CLS BOGOR REG-2 IMES | IMES-
2022 2022 Solution | SPBU Pertamina | SPBU - EDC
10:30:15 10:30:15 | SPBU - EDC - EDC down

19-12- 19-12- CLS BOGOR REG-2 IMES | IMES-

2022 2022 Solution | SPBU Pertamina | SPBU - EDC
10:29:05 10:28:50 | SPBU - EDC - EDC down

19-12- 19-12- DMG BOGOR REG-2 IMES | IMES-

2022 2022 Solution | SPBU Pertamina | SPBU - PC
09:45:58 09:45:43 POS | SPBU - PC POS - PC POS down
Solution's Actual Incident ONU Rx SCC fisik SCC logic Complete Kode Notes Resolved
Segment Solution Domain Before inet WO by Produk Eskalasi Date
After

Subsidiary MA106891
- Telkom A S0178
kses (TA)
Jumlah Kategori Impacted
Site TSEL Tiket TSEL Site TSEL
NOSSA