Kia Canada Inc.

180 Foster Crescent,

Mississauga, Ontario L5R 4J5

NONCOMPLIANCE RECALL CAMPAIGN

October 2023

Name Kia Canada: RC186

Address Transport Canada: 2023-476
City, Prov. Postal

VIN: _________________________

Dear Kia Rio Vehicle Owner:

This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. Kia Canada Inc.
has determined certain 2016-2017 model year Rio Sedan vehicles fail to conform to Canada Motor Vehicle Safety
Standards (CMVSS) No. 401, “Interior Trunk Release”. The defect can result in the trunk’s interior emergency
release becoming inoperative. The inability to exit the trunk increases the risk of injury. This letter is to inform
you that your vehicle may be non-compliant with the requirement of the Motor Vehicle Safety Regulations and
that the non-compliance could affect the safety of a person. Our records indicate that you own or lease one of
the potentially affected vehicles.

Details about this noncompliance recall campaign

A crack can develop in the pawl of the trunk latch base subassembly which can intermittently cause the trunk's
interior emergency release lever to be inoperative. If a person is inside the trunk compartment at the time the
latch pawl cracks, the person may not be able to exit the trunk. The inability to exit the trunk increases the risk of
injury.

Kia will replace the trunk latch base subassembly with a new one free of charge at no cost to you
Kia dealers will replace the trunk latch base subassembly with a new and improved one. This recall will be
performed free of charge at no cost to you. The estimated time required to perform this recall will be
approximately one (1) hour. We recommend scheduling a service appointment to minimize your inconvenience.

What should you do

• In the interest of the safety of your passengers, as well as your own safety, contact your authorized Kia
dealer to arrange for the recall to be performed on your vehicle.

• WARNING: No one should be allowed to occupy the trunk at any time. The trunk is a very dangerous
location in the event of a crash.
 Kia Canada Inc.
180 Foster Crescent,
Mississauga, Ontario L5R 4J5

• To find your nearest dealer, visit www.kia.ca. You can also use the QR code below with your mobile
device to access this information:

What if you have already paid to have this situation corrected?

If you have incurred an expense to remedy this issue prior to the date of this notice, you may have the
opportunity to obtain reimbursement for that expense.

For possible reimbursement please present the following items to your nearest Kia dealership at the time of your
attendance for inspection or repair, if required:
1. Invoice from the repair facility with a description of the repair and services performed including the
Vehicle Identification Number (VIN)
2. Proof of payment
3. Proof of ownership at the time of repair
4. Vehicle inspection is required for confirmation prior to reimbursement

The Kia dealership will review the documents provided and submit a claim to Kia Canada on your behalf. Kia
Canada will review and consider a refund; however, your vehicle will need to be inspected to validate the
previous repair performed and if required, complete the actions outlined in the recall notice.

Have you changed your address or sold your Kia?

If you have changed your home address, sold your Kia vehicle, or no longer own your vehicle, please contact Kia
Canada’s Customer Experience Department at 1-877-542-2886 (Monday-Friday, 8:30a.m. to 6:30p.m., Eastern
Standard Time) or via https://newcontact.kia.ca/home?loc=en. Please use the QR code below with your mobile
device to access the Kia Canada Consumer Assistance Center information:

What if you have other questions?

Should you require assistance, or have any questions regarding this noncompliance recall campaign, please
contact Kia dealer first.
Should your dealer not be able to address your concerns, you can contact Kia Canada’s Customer Experience
Department via https://newcontact.kia.ca/home?loc=en or at 1-877-542-2886 (Monday-Friday, 8:30am to
 Kia Canada Inc.
180 Foster Crescent,
Mississauga, Ontario L5R 4J5

6:30pm., Eastern Standard Time). Please use the QR code below with your mobile device to access the Kia
Canada Consumer Assistance Center information:

Is this a leased vehicle?

If you are a lessor of this vehicle, you must forward this notice and any subsequent notice to your lessee within
ten working days after the day on which this notice is received.

We regret any inconvenience this situation may have caused you. Thank you for your patience and continued
faith in Kia.

Sincerely,

Robert Marner
Director, Customer Experience