Consoliation questions = 1. The linkage between a series of suppliers and consumers involves the complex interaction of operations, sales, and services? (I/F) 2. What does hidden factory refer to? 3. What activities are not core activities in the value chain? 4. If you consider the step in the chain after you as the customer, the view relates to 5, What does the term “supplier alliance” describe’ imply? 6. What is the purpose of “supplier evaluation”? How is it done? 7. How are “supplier certification programs” implemented? 8. What system aids customer and supplier communication by linking together supplier and customer information systems? | — > 9, In what method of inventory are suppliers responsible for managing inventories and keeping inventory costs low? \ 10, How many steps are there for slr development // Report care Scanned with CamScannerConsolidation questions sir iy en a te rm 6. SERVQUAL survey is used to find out the differences between and 7. In Five Gap model, gap 3 is the difference between oe pando 8. What is the firs first aa in the development of @ service blueprint? h Scanned with CamScannerry "06 Riuis's Many Japanese firms have adopted the fives in an effort to improve operations. XN — ’s are a sequential process that companies follow to literally “clean up their acts.” The ‘sare 1. Seiri: Organizing by getting rid of the unnecessary. This may include old files. forms, tos, or other materia that have not bem sed within he pst to ree Year 2. Seiton: Neatness that is achieved by straightening offices and work area. 3. Seisor Cleaning plant and equipment to eliminate dirtiness that can hide or obscure i if jals. This 4. itera: Standardizing locations for tools, files, equipment an vd This + ven involves color coding and labeling areas so that Mat dard location. : 45, Shetsuke: Discipline in maintains ng the prior four S's. + ch} Brin, 21. List Shingo ‘s 7 wastes 22. List fiv i Ast five $ in Japanese and in English. Mention their definitions, 23, ISO 9000:2015 is used to A) provide firms with quality management techniques B) provide a standardized format for firms to document their quality system C) provide firms with the importance of quality management : D) provide a framework for organizational improvement and change 24. How many steps are there in the registration for 9001:2015 certificate? List them 25. As for in-process inspection, the workers inspect their work, and all work is inspected stage, (True/False) [DEES Sven ont ‘Waste of overproduction. ‘Waste of waiting. Waste of transportation. ‘Waste of processing itself. 5. Waste of stocks. ‘Waste of motion. Waste of making defective products. NoWSUNe Scanned with CamScannerConsolidation Questions os 10. Which of the following variables would not be considered core, but is Important 1n a supporting ole in quality management? A) quality assurance AB’ information analysis C) customer role D) philosophy E) Leadership 11. The idea that successful firms adopt aspects of each of the various approaches to quality is referred toasa(n) perspective, . A) quality control B) operations ©, contingency D) customer focus E) quality assurance 12. Leadership is core in the theoretical framework for quality management. (True/False) 7 Ie see Scanned with CamScannerMultiple choice a ae 1. All of the following costs are likely to decrease as a result of better quality except A.customer dissatisfaction costs B.inspection costs C.maintenance costs D.warranty and service costs 2. Inspection, scrap, and repair are examples of A.internal costs B.external costs C.costs of dissatisfaction D.societal costs 3. Customers are primarily concerned with A.Communication, courtesy, and credibility of the sales person B.Campetence, courtesy, and security of the sales person C Competence, responsiveness, and reliability of the sales person D.Communication, responsiveness, and cleverness of the sales person Scanned with CamScannerConsoliation questions 1. The linkage between a series of suppliers and consumers involves the complex interaction of operations, sales, and services? (T/F) 2. What does hidden factory refer to? 3. What activities are not core activities in the value chain? 4, If you consider the step in the chain after you as the customer, the view relates to 5, What does the term “supplier alliance” describe’ imply? 6. What is the purpose of “supplier evaluation”? How is it done? 7, How are “supplier certification programs” implemented? 8, What system aids customer and supplier communication by linking together supplier and customer information systems? 9. In what method of inventory are suppliers responsible for managing inventones and keeping inventory costs low? 10. How many steps are there for supplier development? Scanned with CamScanner$ a category ¢ A) partnerships and resources B) workforce focus C) strategic planning DD information analysis ¥) People results 7. Leadership and strategy do not belong to the European Qu lity Award (True/False) Sf g to fulfill its 18. How many categories in the Baldrige model for performance excellence? 19. Which criteria require the Baldrig responsibility as a corporate citizen? pplicant to show what the firm is do: A) business results B) operations focus C) strategic planning @ Jeadership Scanned with CamScannerConsolidation questions 1. The tangible attributes of services can be inventoried or carried in stock over long periods of time (T/F) - 2. No two services are exactly the same. It means that : the outputs of service are heterogeneous (T/F) ~ 3. Coproduction means that customers are involved in the production of the service (T/F) — 4. The customer is the core of the business for a service firm, other than for a manufacturing firm (T/F) _- 5, Customer contact results in the variability of services in n the process (T/F) Scanned with CamScannerConsolidation questions . The tangible attributes of services can be inventoried or carried in stock over long periods of time (T/F) No two services are exactly the same. It means that the outputs of service are heterogeneous (T/F) Coproduction means that customers are involved in the production of the service (T/F) The customer is the core of the business for a service firm, other than for a manufacturing firm (T/F) Customer contact results in the variability of services in the process (T/F) Scanned with CamScannerMultiple choice eT 1. All of the following costs are likely to decrease as a result of better quality except A.customer dissatisfaction costs B.inspection costs C.maintenance costs D.warranty and service costs 2. Inspection, scrap, and repair are examples of A.internal costs B.external costs C.costs of dissatisfaction D.societal costs 3. Customers are primarily concerned with A.Communication, courtesy, and credibility of the sales person B.Competence, courtesy, and security of the sales person C.Competence, responsiveness, and reliability of the sales person D.Communication, responsiveness, and cleverness of the sales person Scanned with CamScanneres Consolidation Questions ee 13. Quality can be assured only during the phase. A) production B) marketing C) analysis D) testing E) design 14, Strategic planning is at the core of quality management. (True False) (ef 15. Connect column A and Column B Column A Column B 1. Which approach to quality is influenced by a culture of waste reduction the European approach due to limited natural resources and high importing costs? 2. Which approach to quality is influenced by a culture of results and the Japanese approach focuses on the benefits quality provides to the bottom-line? 3. Which approach to quality is most sensitive to employees and the Amencan approach employee satisfaction as a result of strong unions? 4, Which approach to quality focuses on group technology as a quality the Russian approach method? Scanned with CamScannerConsolidation Questions Who \ s responsible for the developm Paphos $. What is the major theoretical contribution of Kaoru Ishikawa 6. What is the primary contribution of Armand Feigenbaum? 7. What is the primary contribution of Philip Cro: 8. What is the primary contribution of Genichi Taguchi? 9. Which of the following variables is at the core of quality management? A) quality breakthrough 8) juality assurance erate planning D) information analysis E) team approach Scanned with CamScannerConsolidation Questions lL. Deming believed that poor quality resulted from ) poor management of the system for continval improvement B) poor human resource management C) consumer complacency D)a lack of commitment on the part of management E) poor engineering and design anning, control, improvement 2. The three aspects of Juran's trilogy are:..... pl 3. The driving force of the Century of Productivity was the movement known as Scientific managerment Scanned with CamScannerConsolidation Questions 1. Demung believed that poor quality resulted from A) poor management of the system for continual unprovement B) poor human resource management C) consumer complacency D)a lack of commtment on the part of management E) poor engineering and design 2. The three aspects of Juran’s tnlogy are: 3. The driving force of the Century of Producunity was the movement known 25 Scanned with CamScannerConsolidation Questions 10. Which of the following vanables would not be considered core, bul us mportant m a supporting role in quality management? A) quality assurance B) information analysis C) customer role D) philosophy E) Leadership 11. The idea that successful firms adopt aspects of each of the vanous approaches to quality 1s referred loas a(n) perspective. A) quality contro! B) operations C) contingency D) customer focus E) quality assurance 12. Leadership 1s core un the theoretical framework for quality management. (Troe False) Scanned with CamScannerWig Consolidation Questions 4. Who was responsible for the development and dissemunation of the basic seven tools of quality $. What is the major theoretical contnbution of Kaoru Ishikawa? 6. What 1s the primary contribution of Armand Feigenbaum? 7, What is the primary contnbution of Philip Crosby? 8, What is the pnmary contnbution of Geach Taguchi? 9. Which of the following vanables 1s at the core of quality management? A) quality breakthrough B) quality assurance C) strategic planning D) information analysis E) team approach Scanned with CamScannerConsolidation question 3, How many groups of leader skills? 4, Which factors are considered during supply chain strategic planning? 5. Superordinate goals pertain to achieving a higher end that benefits not just the individual but the group (True False) 6. Commitment to quality means that leaders provide funding, slack lime, and resources for quality improvement efforts to be successful (True False) 7, What are the three broad categones of the PAF paradigm? Scanned with CamScannerConsolidation questions 6. SERVQUAL survey is used to find out the differences; between and 7, In Five Gap model, gap 3 is the difference between and 8. What is the first step in the development of a service blueprint? Scanned with CamScannerConsolidation Questions 20. Who was fundamental mn belping Toyota reduce waste? 21. List Shingo ‘s 7 wastes 22. List five S in Japanese and in English. Mentuca theu definsuoes. 23. SO 9000:2015 1s used to A) provide firms with quality management techmques B) provide a standardized format for firms to document thew quality systems and to facistate trade C) provide firms with the importance of quality management D) provide a framework for organizauonal unprovement and change 24, How many steps are there 1n the registration for 9001 2015 cenuficate” List hem. 25. As for un-process inspection, the workers inspect their Work, and all work 1s unspected af each stage. (True/False) Scanned with CamScannerWitucke Consolidation question I. involves a power-sharing relationship between two or more uidividaals where the power is distributed unevenly, A) Leading B) Empowerment C) Planning D) Organizing E) Controlling 2. Connect column A and Column B Column A Column B 1, ____ is denved from a leader's possession of speaal knowledge A) Power of expertse 2. Ifa leader grants raises or promotions to subordinates in return for B) Reward power some desirable action, the leader has 3. If the leader has power to punish the follower for not following rules or C) Coerave power guidelines, the leader has 4 is derived from the positions that different people hold within D) Referent power an organization. 5. If a leader is chansmatic or charming and is followed because he or —E) Legitymate power she is liked, then the leader has Scanned with CamScannerConsolidation Questions 13. Quality can be assured only durug the phase A) production B) marketing C) analysis D) tesung E) design 14, Strategic planning 1s at the core of quality management (True False) 15. Connect columa A and Columa B Column A Columa B 1. Which approach to quality is influenced by a culture of waste reduction the European approach due to limited natural resources and high importing costs? 2. Which approach to quality is influenced by a culture of results and the Japanese approach focuses on the benefits quality provides to the bottom-line? 3. Which approach to quality is most sensitive to employees and the Amencan epproach employee satisfaction as a result of strong unions? 4 Which approach to quality focuses on group technology as a quaiity the Russian approach method? a Scanned with CamScannerConsolidation Questions 16, Which of the following ts a category of the Deming Pnze? A) partnerships and resources B) workforce focus C) strategic planning D) wnformation analysis E) People results 17. Leadership and strategy do not belong to the European Quality Award (Trve False) 18. How many categones in the Baldnge model for performance excellence” 19, Which cntena require the Baldnge applicant to show what the firm is dowg wo fulfill ns Tesponsibility as a corporate citizen? Scanned with CamScannerConsolidation question 3, How many groups of leader skills? 4, Which factors are considered during supply chain strategic planning? 5, Superordinate goals pertain to achieving a higher end that benetits not just the individual but the group (True’False) 6. Commitment to quality means that leaders provide funding, slack time, and resourves for quality improvement efforts to be successful (True False) 7. What are the three broad categories of the PAF paradigm? Scanned with CamScannerConsolidation questions 1. The tangible attributes of services can be inventoried or carried in stock over long periods of time (T/F) No two services are exactly the same. It means that the outputs of service are heterogeneous (T/F) Coproduction means that customers are involved in the production of the service (T/F) The customer is the core of the business for a service rm, other than for a manufacturing firm (T/F) ustomer contact results in the variability of services in the process (T/F) ) } , on E ‘ducal bon, Inc Pubkshing as Prentice Hal Scanned with CamScannerConsoliation questions a RO ERT NEEL ERLE ED |. The linkage between a series of suppliers and consumers involves the complex interaction of operations, sales, and services? (T/F) 2. What does hidden factory refer to? 3, What activities are not core activities in the value chain? 4, If you consider the step in the chain after you as the customer, the view relates to 5. What does the term “supplier alliance” describe! imply? 6. What is the purpose of “supplier evaluation”? How is it done? 7. How are “supplier certification programs” implemented? 8. 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