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Recommending HPE
management and support
solutions
LEARNING OBJECTIVES
After completing this chapter, you should be able to
recommend and
position:
HPE support products
HPE management products

Recommending HPE management and

support
solutions for SMB customers
The wide HPE portfolio of data center products for SMB
customers can be
introduced using customer scenarios.
Introducing the customer scenario
The fictional customer LLP distribution company will be used
as a storyline
through this scenario. We will introduce the company using
an interview:
What is your primary business?
City-wide courier, parcel, and documents delivery
How many employees do you currently have?
25 employees + external workers
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How does your selling and delivery channel look like?
Contracts with dozens of local e-shops and expanding
What does your server, storage, and network infrastructure
look like?
ProLiant, StoreEasy, HPE Networking, Nimble
Do you have an IT department?
No, external help on request
What are your current plans?
24x7 monitoring of HPE devices
Customer requirements
As a result of multiple interviews and gathering information
about customer
plans and customer’s current infrastructure, the following
requirements
emerged for the new solution:
24x7 monitoring
Health and inventory status
Automated response
Email notification
Devices:
HPE ProLiant ML servers
HPE StoreEasy
HPE Nimble storage
Aruba 2920 and 3810M

Activity: Discovering a customer’s

business and
technical requirements
Prepare a list of additional questions to ask the customer
about:
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2.
Current environment
Technical requirements
Room for growth
Resources
Write down other topics you might need to discuss with your
customer.
Hybrid IT management
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HPE provides a comprehensive set of infrastructure
management solutions to
help customers operate their increasingly complex data
centers. They
encompass the lifecycle of critical operations: configuration,
provisioning,
system health monitoring, firmware updates, and rapid
deployment.
These offerings belong to one of three categories:
Managing and monitoring single system (on system)
UEFI
iLO 5
RESTful API, HPE RESTful Interface Tool, and other HPE
scripting
tools
Intelligent Provisioning
Smart Storage Administrator
HPE Smart Update and Service Pack for ProLiant
SSH/Telnet
3PAR CLI
StoreOnce Management Console
StoreEasy Management Console
HPE Nimble Storage graphical user interface (GUI)
Managing and monitoring multiple systems—installed at
customer site
(on-premises)
StoreServ Management Console
HPE OneView
HPE OneView Global Dashboard
iLO Amplifier Pack
Intelligent Management Central
Aruba AirWave
Aruba NetEdit
iLO Federation
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StoreOnce Federation
Managing and monitoring multiple systems—Cloud-based
management
Aruba Central
Remote Support and Insight Online
InfoSight
Learning check
Name three HPE offerings for single system management.

Remote IT support
Remote IT Support services reduce unplanned downtime
with automated,
remote monitoring of servers, storage, and networking
technologies.
HPE products can be connected to HPE to unlock all the
benefits of
technology investment with 24x7 monitoring by HPE. Up to
77% reduction
in down time can be achieved, near 100% diagnostic
accuracy, and a single
consolidated view of customer environment. Remote IT
Support can be used
to receive prefailure alerts, automatic call logging, and parts
dispatch with
HPE Proactive Care service and HPE Datacenter Care.
Note
More information about Remote IT support can be located at:
https://www.hpe.com/us/en/services/remote-it-
support.html
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HPE offers options for customers to connect:
Through a central-connect onsite Hosting Device—This
option can be
used to monitor multiple device types, including all servers,
storage, and
networking products. This option will limit the amount of
outbound
connections to a single host. Central Connection options
include:
Insight Remote Support
OneView Remote Support (HPE Synergy requires OneView
Remote
Support)
Through a direct connection from each device to HPE—
Devices
capable of direct connection include:
ProLiant Gen8/Gen9/Gen10 servers
BladeSystem c-Class enclosures
Select storage devices: 3PAR StoreServ, StoreVirtual and
StoreOnce
Note
Learn about possible connection options, how to configure