FICCI CE

FICCI CE
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Plan-Do-Check-Act ( PDCA Cycle ):- A four step process for quality

improvement. In the first step (PLAN), A plan to effect improvement is
developed. In the Second step (DO), the plan is carried out. In the third step
( CHECK), the effects of the plan are observed. In the last step (ACT) ,Action
is taken to carry out the plan after making necessary corrections. This is
repeated till the original plan is achieved.
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The PDCA cycle has the advantage of being cyclical - implying that
improvement never ceases. Few examples of PDCA are given on the
next slide.
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Core processes

PLAN DO CHECK ACT

Policy Publish and Regular review of Amend or ratify

definition communicate policy in light of existing policy
policy changing circumstances
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Core processes

PLAN DO CHECK ACT

Setting of Management Monitoring of Identified non-

business of programs management programs conformities
objectives and to deliver & progress towards compared to
targets business meeting business plant
objectives objectives & targets. arrangements.
and targets
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Core processes

PLAN DO CHECK ACT

Determination Implementati Monitoring & Respond to

of process & on of process measurement of process identified non-
operational & operational & operational control conformities
control control. parameters compared to
procedures. plant
arrangements.
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Support processes

PLAN DO CHECK ACT

Definition of Documentatio Monitor Respond to

organizational n of critical implementation of identified non-
structures, roles elements, documentation & conformities
& processes, document control compared to
responsibilities. procedures & processes. planned
control of arrangements.
documents.
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Support processes

PLAN DO CHECK ACT

Review of Allocate Implementation of Management

available resources internal audit review.
resources &
allocation of
those
resources.
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Support processes

PLAN DO CHECK ACT

Determination Implement Monitor effectiveness Respond to

of necessary training, of training & on-going identified non-
levels of awareness & requirements in light of conformities as
training & competence changing compared to
development of programs. circumstances. planned
all personnel. arrangements.