Citizens Charter

2016 EDITION
Table of Contents
Mission, Vision, DPWH Quality Policy, Core Values........................................................................................... 1
DPWH Directory .................................................................................................................................................. 2
STAKEHOLDERS RELATIONS SERVICE ................................................................................................................. 4

Handling of Feedbacks .................................................................................................................................... 4
Accreditation of Civil Society Organizations (CSOs) ....................................................................................... 5
NATIONAL BUILDING CODE DEVELOPMENT OFFICE (NBCDO) .......................................................................... 6

Appeal on Building Official Rulings ................................................................................................................. 6
HUMAN RESOURCES AND ADMINISTRATIVE SERVICE (HRAS) ........................................................................ 13

Applying (for appointment) to Vacant Position .......................................................................................... 13
LEGAL SERVICE .................................................................................................................................................. 14

Right-Of-Way Acquisition & Enforcement.................................................................................................... 14
BUREAU OF RESEARCH AND STANDARDS (BRS) .............................................................................................. 40

Accreditation of DPWH Materials Engineers................................................................................................ 40
Accreditation of Contractors and Consultants Materials Engineers ......................................................... 42
Accreditation of Private Asphalt and Batching Plants ................................................................................. 44
Accreditation of Private Testing Laboratory ................................................................................................ 45
Issuance of New Product / Technology Evaluation / Accreditation ............................................................ 46
Evaluation of Construction Material Specifications ..................................................................................... 48
PROCUREMENT SERVICE (PRS) ......................................................................................................................... 49

Goods and Services ....................................................................................................................................... 49
Civil Works .................................................................................................................................................... 50
Purchase of Bid Documents .......................................................................................................................... 52
Submission of Proposals ............................................................................................................................... 53
REGIONAL OFFICES ............................................................................................................................................ 54

Application for Issuance of Excavation Permit ............................................................................................. 54
Application for Highway Permit.................................................................................................................... 55
Application for Issuance of Utility Permit on Bridge.................................................................................... 57
DISTRICT ENGINEERING OFFICE ........................................................................................................................ 58

Application for Issuance of Excavation Permit on National Roads ............................................................. 58
Application for Issuance of DPWH Clearance for Billboard, Utility Poles ................................................... 59
MISSION
To provide and manage quality infrastructure facilities and services responsive to the needs of the
Filipino people in the pursuit of national development objectives.
VISION
By 2030, DPWH is an effective and efficient government agency, improving the life of every Filipino
through quality infrastructure.
DPWH QUALITY POLICY
We commit to provide quality, safe, and environment-friendly public infrastructure facilities that
will improve the life of every Filipino.
We commit to comply with all requirements and to continually improve effectiveness and
efficiency in serving the public.
We endeavour to implement the RIGHT PROJECTS at the RIGHT COST determined through
transparent and competitive bidding; with the RIGHT QUALITY, according to international
standards; delivered RIGHT ON TIME through close monitoring of project implementation; and
carried out by the RIGHT PEOPLE who are competent and committed to uphold the values of public
service, integrity, professionalism, excellence, and teamwork.
DPWH CORE VALUES
PUBLIC SERVICE DPWH officials and employees shall deliver the kind of facilities and services that
are responsive to the needs of the Filipino people.
INTEGRITY Maximize the effectiveness of the publics resources, practice simple living and have
the moral courage to make tough decisions and to do what is right for the nation. They shall do the
right things the right way.
EXCELLENCE Deliver the highest quality result beyond what is expected and required of them
on time, just-in-time and all the time.
PROFESSIONALISM Act completely, ethically, diligently and with accountability and dignity in
their areas of expertise. They shall be given challenging assignments and training, and promotions
shall be based on merit.
TEAMWORK Working together in an environment of trust, fairness, respect cooperation and

communication, DPWH officials and employees shall focus their efforts in the attainment of the
vision, mission, and goals of the Department.
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DEPARTMENT OF PUBLIC WORKS AND HIGHWAYS
DIRECTORY OF OFFICIAL
Name/Position: Email Address: Contact Number/s:
Rogelio L. Singson
singson.rogelio@dpwh.gov.ph +632-304-3300
Secretary
Raul C. Asis
asis.raul@dpwh.gov.ph +632-304-3302
Undersecretary
Maria Catalina E. Cabral
cabral.ma_catalina@dpwh.gov.ph +632-304-3319
Undersecretary
Ardeliza R. Medenilla
medenilla.ardeliza@dpwh.gov.ph +632-304-3535
Undersecretary
Romeo S. Momo
momo.romy@dpwh.gov.ph +632-304-3420
Undersecretary
Alfredo G. Tolentino
tolentino.alfredo@dpwh.gov.ph +632-304-3367
Undersecretary
Eugenio R. Pipo, Jr.
pipo.eugenio@dpwh.gov.ph +632-304-3468
Assistant Secretary
Gilberto S. Reyes
reyes.gilberto@dpwh.gov.ph +632-304-3301
Assistant Secretary
Emil K. Sadain
sadain.emil@dpwh.gov.ph +632-304-3555
Assistant Secretary
Dimas S. Soguilon
soguilon.dimas@dpwh.gov.ph +632-304-3577
Assistant Secretary
B. Elizabeth E. Yap
yap.bess@dpwh.gov.ph +632-304-3365
Assistant Secretary
Bureaus and Services (Central Office - Manila)
Dante B. Potante
potante.dante@dpwh.gov.ph +632-304-3271
Director IV, Bureau of Design
Toribio Noel L. Ilao
ilao.toribio_noel@dpwh.gov.ph +632-304-3698
Director IV, Bureau of Equipment
Walter R. Ocampo
ocampo.walter@dpwh.gov.ph +632-304-3340
Director IV, Bureau of Construction
Ernesto S. Gregorio, Jr
gregoriojr.ernesto@dpwh.gov.ph +632-304-3618
Director IV, Bureau of Maintenance
Judy F. Sese
sese.judy@dpwh.gov.ph +632-926-3735
Director IV, Bureau of Research and Standards
Medmier G. Malig
malig.medmier@dpwh.gov.ph +632-304-3582
OIC-Director, Bureau of Quality and Safety
Ma. Nieva S. de la Paz
delapaz.ma_nieva@dpwh.gov.ph +632-304-3431
Director IV, Information Management Service
Constante A. Llanes, Jr.
llanes.constante@dpwh.gov.ph +632-304-3099
Director IV, Planning Service
Angela B. Abiqui, DPA
Director IV, Human Resource and abiqui.angela@dpwh.gov.ph +632-304-3436
Administrative Service
Marichu A. Palafox
palafox.marichu@dpwh.gov.ph +632-304-3242
Director IV, Financial and Management Service
Atty. Gliricidia C. Tumaliuan
tumaliuan.gliricidia@dpwh.gov.ph +632-304-3106
Director IV, Internal Audit Service
Atty. Estrella T. Decena-Zaldivar
zaldivar.estrella@dpwhnet.gov.ph +632-304-3336
Director IV, Legal Service
Nimfa E. Potante
potante.nimfa@dpwh.gov.ph +632-304-3122
Director IV, Procurement Service
Elizabeth P. Pilorin pilorin.elizabeth@dpwh.gov.ph +632-304-3280
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Director IV, Stakeholders Relations Service
Ariel C. Angeles
angeles.ariel@dpwh.gov.ph +632-304-3148
Director IV, Public-Private Partnership Service
Regional Directors
Melvin B. Navarro
navarro.melvin@dpwh.gov.ph +632-304-3700
Director IV, National Capital Region
Danilo E. Dequito
dequito.danilo@dpwh.gov.ph +6374- 444-3149
Director IV, Cordillera Administrative Region
Melanio C. Briosos
briosos.melanio@dpwh.gov.ph +6372-242-9333
Director IV, Region I
Nerie D. Bueno
bueno.nerie@dpwh.gov.ph +6378-304-1185
Director IV, Region II
Antonio V. Molano, Jr
molano.antonio@dpwh.gov.ph +6345-455-0645
Director, Region III
Samson L. Hebra
hebra.samson@dpwh.gov.ph +632-927-3276
OIC-Director, Region IV-A
Subair S. Diron
diron.subair@dpwh.gov.ph +632-425-1977
Director IV, Region IV-B
Reynaldo G. Tagudando
tagudando.reynaldo@dpwh.gov.ph +6352-821-3005
Director IV, Region V
Wenceslao M. Leao, Jr.
leano.wenceslao@dpwh.gov.ph +6333-329-9001
OIC-Director, Region VI
Lea N. Delfinado +6332-411-6714 (care
delfinado.lea@dpwh.gov.ph
OIC-Director, Negros Island Region of Region VII)
Ador G. Canlas
canlas.ador@dpwh.gov.ph +6332-411-6714
Director IV, Region VII
Rolando M. Asis
asis.rolando@dpwh.gov.ph +6353-323-1002
Director IV, Region VIII
Jorge U. Sebastian, Jr.
sebastian.jorge@dpwh.gov.ph +6362-991-0626
Director IV, Region IX
Evelyn T. Barroso
barroso.evelyn@dpwh.gov.ph +6388-853-2002
Director IV, Region X
Mariano R. Alquiza
alquiza.mariano@dpwh.gov.ph +6382-226-9302
Director IV, Region XI
Reynaldo S. Tamayo
tamayo.reynaldo@dpwh.gov.ph +6383-228-8187
Director IV, Region XII
Danilo E. Versola
versola.danilo@dpwh.gov.ph +6385-815-3503
Director IV, Region XIII
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STAKEHOLDERS AFFAIRS DIVISION - STAKEHOLDERS RELATIONS SERVICE (SAD - SRS)
FEEDBACK MANAGEMENT CENTER: HANDLING OF FEEDBACKS
Schedule of Availability of Service:

-Mondays to Fridays, 8:00 am to 5:00 pm (without noon break) for walk-in and phone-in transactions;
- 24 / 7 for feedbacks coursed through 165-02 call center, e-mail, SMS (Text2920) and social media
(Facebook / Twitter)
Who May Avail of the Service: General Public
What are the Requirements: Contact details, mailing address and/or supporting documents, if needed
Duration: 5 minutes to 15 days, depending on the urgency and action required for the feedback
How to Avail of the Service:

Step Applicant/Client Service Provider Duration of Person in Fees Form
Activity Charge
1 Course feedback/ inquiries / request or Stakeholders Affairs Division Action Officer P 2.50 for Customers
commendation through any of the (SAD) will gather feedback and of the Day 160- Feedback
following modes: contact details of customer and character Form,
a. Visit Stakeholders Affairs Division - create new transaction on the message Walk-in
Stakeholders Relations Service, database. sent to Form
*Walk-in - 10
Head Office to address the feedback 2920
minutes
personally or leave your comments
Email - 1 day
using the Customers' Feedback
Phone-in - 5
Form located at the Front Desk of all
minutes
DPWH Offices.
Social Media -
b. Send an email to Provide reply to simple feedbacks. 1 day
dpwh_feedback@yahoo.com
TEXT 2920 - 1
c. 165-02 Call Center Hotline or SRS
day
Hotline numbers 02-3043370
d. Post at DPWH official social media
accounts: Department of Public
1 day
Works and Highways, Philippines For complex queries or concerns,
Facebook Page and @DPWHph on customer's feedback will be
Twitter. properly referred to appropriate
e. Text DPWH (space) message at 2920 DPWH office for proper response
and action, if necessary.
2 Wait for action within 1 -15 working Preparation and signing of 1 hour none none
days for complex transactions subject to Request for Action (RFA)
the request for extension of time w/c Memorandum and endorsement
the concerned DPWH office may seek to concerned DPWH offices
action Evaluation of feedback, 1-15 days for Concerned
investigation, preparation of reply those Regional /
and transmittal to Stakeholders requiring Service /
Relations Service further Bureau
investigation. Director
1 day for
urgent
matters
Provide feedback to Customer 1 hour Action Officer
END OF TRANSACTION
Approved by:
ELIZABETH P. PILORIN, CESO III

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STAKEHOLDERS AFFAIRS DIVISION - STAKEHOLDERS RELATIONS SERVICE (SAD - SRS)
ACCREDITATION OF CIVIL SOCIETY ORGANIZATIONS (CSOs)

Mondays to Fridays, 8:00 am to 5:00 pm (without noon break)
Who May Avail of the Service:
CSOs in the Philippines who have interest in the field of good governance, infrastructure
development and other related activities may designate representatives to act as partners and/or
observers in all stages of project development cycle (identification, preparation, budgeting,
procurement, implementation, operations, and post evaluation) and in other areas of mutual
interest.
What are the Basic Requirements:
1. Properly accomplished Accreditation Application form
2. Copy of Securities and Exchange Commission registration (Duly Authenticated)
3. Copy of charter or constitution and by-laws and any other document that may explain the
organizations purpose, aims, and initiatives (Duly Authenticated)
4. Proof of interest in good governance, infrastructure development and other related tools.
(e.g. reports, press releases, news clippings, newsletters, periodicals)
5. If applicant is a network, or similar member entity:
a. description of the membership system, indicating the total number of members
b. type of their geographical distribution
Duration:
7 to 15 days*
Duration of Person in
Step Applicant/Client Service Provider Fees Form
Activity Charge
1 Accomplish CSO Accreditation Form Conduct preliminary interview 30 minutes Stakeholders none CSO
provided by the Stakeholders Relations and evaluate submitted Management Accreditation
Service, DPWH Head Office. requirements Section of the Form
Stakeholders
Affairs Division
Stakeholders
2 Submit documentary requirements Relations
needed for accreditation Service
3 Wait for the approval / dissent on the Review and validation of the 2-3 days
application for accreditation for 7-15 completeness of the documents
days submitted
Prepare evaluation report and 5-10 days
memo for the Secretary
recommending approval of the
accreditation of the CSO applicant
Approval of the evaluation report 1-2 days

and memo for the accreditation
of the CSO applicant
END OF TRANSACTION
Approved by:
ELIZABETH P. PILORIN, CESO III

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NATIONAL BUILDING CODE DEVELOPMENT OFFICE (NBCDO)
Appeal on Demolition Order of the Local Building Official (LBO) relative to the enforcement of the
provisions of the NBC and its Implementing Rules and Regulations (IRR)

Monday to Friday 8:00 am - 5:00 pm
(General Public) Appellant/ Appellee
What are the Requirements:
1. Letter of Appeal
2. Decision of the Local Building Official (LBO)
3. Copies of Design Plans
4. Technical Report of the office of the Local Building Official (LBO)
Duration:
158 days
step Applicant/Client Service Provider Duration of Person in Charge Fees Form
Activity
1 Write/Submit Letter of Appeal Receive record and attach routine 30 minutes Receiving Clerk None
slip on letter of appeal and (Central records
forward to Office of the Division-HRAS)
Secretary.
2 Receive and attach Routine Slip 30 minutes Clerk (Office of the None
on Letter of Appeal Write Secretary)
Instruction on the Action to be
undertaken by NBCDO
3 Receive, record, attach routine 30 minutes Clerk NBCDO
slip and forward to Project
Director Write Instruction on the
Action to be undertaken by
NBCDO
4 Receive and record letter of 1 day Project Director,
appeal and assign legal staff BMC, Acting Exec.
Director, NBCDO
Instruct Legal Staff to write and 30 minutes Clerk, BMC/NBCDO
issue order to LBO concerned to
submit / elevate pertinent
records to NBCDO including
position paper on subject case
Prepare letter to LBO concerned 2 days NBCDO Legal Staff
requesting to submit all pertinent
records and Position Paper
regarding subject appeal and
forward to PM and Executive
Director for their initials
Sign letter to LBO concerned 30 minutes Project Director,
NBCDO
Record Letter to LBO and forward day Clerk, NBCDO
to OBO concern
Record, secure files and transmit 30 minutes Clerk, NBCDO

to Central Records Division
5 Record, secure files and transmit 30 minutes Clerk, NBCDO None

to Central Records Division
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6 Record, secure files and transmit 30 minutes Receiving Clerk
/ send to LBO concerned (Central Records
Division-HRAS)
7 Reply Letter of OBO to DPWH 30 minutes Clerk, NBCDO
Receive, record, attach routine
slip and forward to Project
Director.
8 Assign all pertinent documents to day Project Director,
Legal Staff/Technical Staff for Re- BMC, Acting Exec.
valuation of subject appeal. Director, NBCDO
9 Review, evaluate appeal and all 5 days NBCDO Legal Staff /

pertinent documents submitted Technical Staff /
and refer/recommend site Inspectorate Team
inspection. DPWH
10 Set schedule of Site Inspection 3 days Legal Staff /

and prepare corresponding Technical Staff /
Notice of Inspection on subject Inspectorate Team
case / appeal DPWH
11 Appellee / Appellant receive / Issue Notice of Inspection to 5 days Technical Staff

acknowledge Notice of Inspection concerned parties Inspectorate Team
(appellee/appellant). DPWH
12 Appellee / Appellant joins NBCDO Conduct of ocular site inspection 1 day within Inspectorate Team
Inspectorate Team in the conduct of / verification / evaluation Metro Manila; DPWH
ocular inspection 3 days outside
Metro Manila
13 Prepare and Submit consolidated Within 30 days Inspectorate Team
/ Technical report / comment / after DPWH
recommendations to Legal Staff Inspection
14 Prepare Decision / Resolution / 60 days NBCDO Legal Staff

Order of subject case for approval (Legal Service)
/ signature of DPWH Secretary
15 Forward documents to the PM, 1 hour Clerk (Legal Staff)
Exec. Director, NBCDO for review
and initial
16 Review and affix initial on 2 days Project Director,

Decision / Resolution / Order BMC, Acting Exec.
Director, NBCDO
17 Transmit Decision / Resolution / 30 minutes Clerk / Utility

Order to Office of ASEC for Worker
Technical Services and USEC for
Technical Services
18 Receive, record Decision / 30 minutes Clerk (Office of the

Resolution / Order and forward to Secretary)
Legal Consultant
19 Review Decision / Resolution / 10 days Legal Consultant
Order and affix initial by Legal (Office of the
Consultant Secretary)
20 Sign / Approve Decision / 5 days Secretary None
Resolution / Order to subject case
21 Affix seal, record and release 1 day Clerk (Office of the
Decision / Resolution / Order to Secretary)
Legal Staff
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22 Receive, record and make 1 days Clerk NBCDO (Legal
available Certified True Copies Staff / Legal Service
(CTC) of Decision / Resolution /
Order. Prepare transmittal letters
to LBO, appellee and appellant
furnishing them CTC of Decision /
Resolution / Order, for signature
of Project Director
23 Sign Transmittal letter to 30 minutes Project Director,
concerned parties BMC
24 Receive, record Transmittal days Clerk NBCDO
Letters to concerned parties
25 Record, secure files and forward 30 minutes Central Records
signed Transmittal Letters to Division (HRAS)
Central Records Division (HRAS)
26 Retain CTC of decision / 30 minutes Clerk NBCDO
Resolution Order for file /
reference
27 Record, release Transmittal 30 minutes Clerk NBCDO
letters and CTC of Decision /
Resolution / Order to Central
Records Division
END OF TRANSACTION
8|Page
Appeal on the other Orders of the Local Building Official (LBO) relative to the enforcement of the
provisions of the National building Code (NBC) and its Implementing Rules and Regulations (IRR) (i.e.
setback, open space/parking requirements, height limitation)

Monday to Friday, 8:00 am - 5:00 pm
(General Public) Appellant
1. Letter of Appeal
2. Decision of Local Building Official (LBO)
3. Copies of design plans
4. Copies of clearance issued by concerned offices
Duration:
92 days
Step Applicant/Client Service Provider Duration of Person in Charge Fees Form
Activity
1 Write/Submit Letter of Appeal Receive record and attach routine 30 minutes Receiving Clerk None
slip on letter of appeal and (Central records
forward to Office of the Division-HRAS)
Secretary.
2 Receive and attached Routine Slip 30 minutes Clerk (Office of the None
on Letter of Appeal Write Secretary)
undertaken by NBCDO
3 Receive, record, attach routine 30 minutes Clerk NBCDO
slip on letter of appeal and
forward to Project Director Write
undertaken by NBCDO
4 Assign documents to Legal Staff / day Project Director,
Technical Staff NBCDO
5 If it concern legal aspect and 30 minutes Clerk, NBCDO
technical aspect, receive and
record letter of appeal
6 Evaluate appeal and documents 5 days NBCDO Legal Staff
submitted and Draft Order
directing OBO to elevate records
of the Appealed case for
Secretarys Signature
Upon Compliance of the OBO 3 days Technical Staff/
7 with the said Order an Ocular Inspectorate Team
Inspection to be conducted by NBCDO
NBCDO is then scheduled
8 Appellant receive/acknowledges Notice Issue Notice of Inspection to 2 days Technical Staff /
of Inspection concerned appellant / party Inspectorate Team
NBCDO
9 Appellant joins NBCDO Inspectorate Conduct of ocular site inspection 1day within Inspectorate Team
Team in the conduct of ocular / verification / evaluation Metro Manila; NBCDO
Inspection 3days outside
Metro Manila
10 Prepare and submit technical Within 30
report / comments / days after
recommendations to Legal staff Inspection
9|Page
11 Prepare reply letter of subject of Legal Staff
appeal for PM and Exec. Director, NBCDO
NBCDO for initial
12 Review, sign reply letter Project Director
13 Release, record and forward Clerk, NBCDO
letter to Central Records Division
HRAS
14 Record, secure files and transmit Clerk/Utility Worker
to Central Records Division HRAS NBCDO
15 Record, get files and transmit Releasing
letter to concerned appellant Clerk(Records
Division HRAS)
Note: Should appeal requires comments/recommendation of the concerned LBO
16 Receive, record letter of appeal Clerk (Architectural
Division Bureau of
Design)
17 Receive and Attach routine slip Clerk, NBCDO
on OBO letter containing
Comments / Recommendations
18 Record and forwards letter to Clerk, NBCDO
Project Director for Assignment
19 Draft referral / endorsement for Executive Director,
signature of Project Director NBCDO
20 Upon signature of Project Clerk, NBCDO
Director, record, secure files and
transmit to Central Records
Division HRAS
21 Record, get files and transmit to Releasing Clerk
concerned LBO (Records Division
HRAS)
Note: Upon receipt, the concerned LBO/BOC prepare comments/recommendations and transmitted
22 Receive, record and attach Releasing Clerk
routine slip on letter / (Records Division
comments / recommendations HRAS)
and forward to NBCDO
23 Receive, record and forward Clerk, NBCDO
letter to Exec. Director, NBCDO
24 Assign documents to Technical Project Director,
Staff NBCDO
25 Record and forward documents Clerk, NBCDO
to Technical Staff
26 Receive, record documents and 30minutes Clerk, (Architectural
forward to technical Staff Division Bureau of
Design)
27 Prepare reply letter to appellant 21 days Technical Staff
and forward to Exec. Director, NBCDO
NBCDO for approval/signature
28 Receive and record and forward 30minutes Clerk, NBCDO
letter to Exec. Director, NBCDO
for review and signature
29 Review, sign on Letter 2 days Project Director,
NBCDO
30 Record, get files and transmit to 30minutes Clerk/Utility Worker
Central Records Division, HRAS NBCDO
31 Record, get files and 30minutes Releasing Clerk
send/release letter to (Records Division
concerned appellant HRAS)
END TRANSACTION
10 | P a g e
Query/Interpretation relative to the provisions of the National Building Code (NBC) and its Implementing
Rules and Regulations (IRR) Complaint on violations of the provisions of the NBC and its IRR

Monday to Friday 8:00 am - 5:00 pm
(General Public) Appellant / Appelle
1. Letter of query / complaint
2. Copies of Design Plans
3. Copy of decision / interpretation / assessment of fees of the LBO
Duration:
78 days
Activity
1 Write/Submit Letter Receive, record and attach 30 minutes Receiving Clerk
routine slip on letter and forward (Central records None
to Office of the Secretary Division-HRAS)
2 Receive and attach Routine Slip 30 minutes Clerk(Office of the None
on the Letter of query / complaint Secretary)
Write Instruction on the Action to
be undertaken by NBCDO
3 Receive, record, attach routine 30 minutes Clerk (UPMO Bldg.
slip on letter of query / complaint Mgmt. Cluster)
Write Instruction on the Action to
be undertaken by NBCDO
4 Assign documents to Legal Staff / day Project Director
Technical Staff
5 Evaluate appeal and documents 5 days NBCDO Legal Staff
submitted and refer /
recommend site inspection to
inspectorate Team
6 Receive documents, set schedule 3 days Technical Staff /
of inspection and prepare Inspectorate Team
corresponding Notice of NBCDO
Inspection on Subject
7 Letter sender / complainant receive / Issue Notice of Inspection to 2 days Technical Staff /
acknowledge Notice of Inspection concerned party regarding query Inspectorate Team
/ complaint NBCDO
8 Letter sender / complainant joins Conduct of ocular site / 1 day within Inspectorate Team
NBCDO Inspectorate Team in the inspection / verification Metro Manila; NBCDO
conduct of ocular inspection evaluation 3 days outside
Metro Manila
9 Prepare and submit technical Within 30 Inspectorate Team

report / comments / days after NBCDO
recommendations to Legal Staff Inspection
10 Prepare reply letter in response 5 days Technical Staff / Clerk
to the query and transmit to the NBCDO
Technical Services and USEC for
Technical Services for initial
11 Receive, record reply letter in 30 minutes Technical Staff / Clerk
response to the query and NBCDO
11 | P a g e
transmit to the Technical Services
and USEC for Technical Services
for initial
12 Sign / approve reply letter in 5 days Secretary
response to the Query
13 Upon signature of the Secretary, 30 minutes Clerk/Utility Worker
record, get files and transmit to NBCDO
Central Records Division, HRAS
14 Record, get files and transmit 30 minutes

Releasing Clerk
letter to concerned LBO / BOC (Records Division
HRAS)
Note: Upon receipt, the concerned LBO prepare comments/recommendations and transmit to NBCDO
15 Receive, record and attach 30 minutes Receiving Clerk
routine slip on (Records Division
letter/comments/recommendatio HRAS)
ns and forward to NBCDO
16 Receive and attach routine slip on 30 minutes Clerk NBCDO
LBO letter containing comments /
recommendations
17 Assign documents to Technical 30 minutes Project Director
Staff
18 Forward documents to Technical 30 minutes Clerk NBCDO
Staff
19 Prepare reply letter to sender / 15 days Technical Staff,
complainant and forward to NBCDO
Executive Director and PM for
initial
20 Upon Signature of Project 30 minutes Clerk / Utility Worker,
director, record, secure files and NBCDO
transmit to Central Records
Division, HRAS
21 Record, get files and transmit 30 minutes Releasing Clerk
letter to concerned letter sender/ (Records Division
complainant HRAS)
END OF TRANSACTION
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HUMAN RESOURCES AND ADMINISTRATIVE SERVICE (HRAS)
APPLYING (FOR APPOINTMENT) TO VACANT POSITION IN THE DEPARTMENT

Monday-Friday from 8:00 AM to 5:00 PM
Walk-In Applicants
1.Covering Letter
2.Fully Accomplished Personal Data Sheet (PDS)
3.Scholastic Records
4. Certificates of Training
5.Certificate of Eligibility (for positions requiring eligibility)
6.Performance Appraisal Report for a rating periods (if employed)
Duration:
1 Day
Activity
1 Submit Application including Receives and checks the 2-5 minutes Administrative
documentary requirements completeness of the Assistant (Receiving
requirements - Forwards to ESS unit)
Section
2 Reviews / evaluates the 5-10 minutes Administrative
applicants educational Assistant /
attainment and qualification- Administrative
Prepares / drafts letter referring Officer (Processor
the application, including concerned)
supporting documents to the
office concerned
3 -Signs referral letter 1-2 minutes Chief, HRMD
4 Releases / forwards the referral 2-5 minutes Administrative

letter including application and Assistant (Releasing
supporting documents to office unit)
concerned, copy furnished the
applicant
END OF TRANSACTION
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LEGAL SERVICE RIGHT-OF-WAY ACQUISITION & ENFORCEMENT DIVISION
ACQUISITION OF IROW THROUGH DONATION (FIRST OPTION TO ACQUIRE ROW PER RA 8974)

Mondays to Fridays, 8:00 am to 5:00 pm
Affected property owners
Copy of Transfer Certificate of Title; Tax Declaration; Tax Clearance
Duration:
69 114 Days
Duration of
Step Applicant/Client Service Provider Person in Charge Fees Form
Activity
1 Issue Notice of Taking informing 1 day Director, NONE
the owner about the need to Legal Service or
acquire the property and request Implementing Office
submission of the documentary
requirements (TCT, TD and Tax
Clearance).
2 Affected Property Owner submit Title, Verify the authenticity of the Title 1 day Right-of-Way (ROW) NONE
Tax Declaration and Tax Clearance to in the Registry of Deeds (RD) and Head/ ROW
ROW Head/Engineer/Team Leader Tax Declaration in the Assessor's Engineer/ROWA
Office. Team Leader
Legal Service or
Implementing Office
3 Issue Certified True Copies of 2 days Registry of Deeds/ NONE
Title by RD and certified true Assessor's Office
copy of Tax Declaration by the
Assessor's Office.
4 Request owner to donate the 1 day Right-of-Way (ROW) NONE
property affected by the project Head/ ROW
Engineer/ROWA
Team Leader
Legal Service or
Implementing Office
5 agree to donate affected property Execute the Deed of Donation, if 1 day Right-of-Way (ROW) NONE
the owner agrees to donate Head/ ROW
Engineer/ROWA
Team Leader
Legal Service or
Implementing Office
6 Sign the Deed of Donation Sign Deed of Donation (Head of 3 days Director, NONE
implementing Office); Legal Service or
Prepare and process Disburse- Implementing Office
ment Vouchers for payments of
Taxes (Documentary Stamp Tax,
Transfer Tax and Registration
Fee) for the transfer of the Title
in the name of RP.
7 Release of the corresponding 30 days Department of NONE
cash allocations by DBM for Budget and
14 | P a g e
payment of Transfer Tax, Management
Registration Fees, Capital Gains
Tax and Documentary Stamp Tax
for the lot.
8 Facilitate the notary of Deed of Secure notarized Deed of 1 day Right-of-Way (ROW) NONE
Donation Donation Head/ ROW
Engineer/ROWA
Team Leader
Legal Service or
Implementing Office
9 Proceed to the Bureau of Internal 1 day Officer of the Day NONE
Revenue (BIR) to pay the Donor's Tax
and Documentary Stamp Tax. (The Bureau of Internal
Documentary Stamp Tax is shouldered Revenue (BIR)
by the Implementing Agency) -Copies
of documents to be presented: a.
Original & Certified True copy of Title
b. Original & Certified True copy of Tax
Declaration c. Certificate of no
improvement (if no improvement
erected on the said land) issued by the
Office of the City/Municipal Assessor
d. Notarized Deed of Donation
10 Secure Certificate Authorizing 10 days BIR NONE
Registration (CAR) to be issued by the
BIR
11 Proceed to the Treasurer's Office and 1 day Treasurer's Office NONE
pay the Transfer Tax. (Shouldered by
the Implementing Agency) -Copies of
documents to be presented: a. All
documents presented at the BIR b. Tax
Clearance c. CAR
12 Proceed to the Registry of Deeds and 1 day Civil Registrar NONE
pay the Registration Fee. (Shouldered
by the Implementing Agency) -Copies Registry of Deeds
of documents to be presented: All
documents presented at the
Treasurer's Office
13 Secure the TCT in the name of RP/ TCT Issue TCT in the name of RP / the 15 - 60 days Civil Registrar NONE
with the annotation of the donation TCT with the annotation of the
donation Registry of Deeds
14 Submit to IROWR-PMO the TCT in the Provide National Archive copy of 1 day Legal Service or NONE
name of RP/the TCT with the TCT in the name of RP/ the TCT Implementing Office
annotation of donation with the annotation of the
donation
END OF TRANSACTION
Approved by:
15 | P a g e
ACQUISITION IF IROW THROUGH PURCHASE/NEGOTIATION BASED ON BIR ZONAL VALUE FOR LOTS AND
REPLACEMENT COSTS FOR IMPROVEMENTS (SECOND OPTION TO ACQUIRE ROW PER RA 8974)

Duration:
148 - 201 Days
Activity
1 Prepare census, tagging, mapping and 1-2 days Right-of-Way (ROW) NONE
master list. Head/ ROW Engineer/
ROWA Team Leader
Legal Service or
Implementing office
2 Prepare the replacement cost 1-2 days Estimator NONE
computation of the affected
improvements based on the Legal Service or
prevailing costs of materials. Implementing office
3 Issue Notice of Taking informing the 1 day Director, NONE

owner about the need to acquire the Legal Service or
property and request for the Implementing office
Clearance).
4 Affected Owner submit Title, Tax Verify the authenticity of the Title in 1 day Right-of-Way (ROW) NONE
Declaration and Tax Clearance to the ROW the Registry of Deeds and Tax Head/ ROW Engineer/
Head/Engineer/Team Leader Declaration in the Assessor's Office. ROWA Team Leader
Legal Service or
Implementing office
5 Issue Certified True Copies of Title by 2 days Registry of Deeds/ NONE
RD and certified true copy of Tax Assessor's Office
Declaration by the Assessor's Office
property affected by the project Head/ ROW Engineer/
ROWA Team Leader
Legal Service or
Implementing office
7 Secure certified true copy of the 1 day Right-of-Way (ROW) NONE
recent prevailing zonal value of lots Head/ ROW Engineer/
from the Bureau of Internal Revenue ROWA Team Leader
(BIR) if the owner refuses to donate
the property Legal Service or
Implementing office
8 Serve the first offer of compensation 1 day Right-of-Way (ROW) NONE
based on the 100% of the current BIR Head / ROW Engineer /
zonal value for the affected lots and ROWA Team Leader
replacement cost for the
improvements Legal Service or
Implementing Office
9 Execute the Deed of Absolute 1 day Project NONE
Sale (DOAS) and Agreement to Management Office
16 | P a g e
Demolish and Remove (PMO)
Improvement (ADRI) between the
owner and DPWH if the owner
agrees with the offer. Request
the owner to issue Permit to
Enter (PTE) so that the project
may commence
10 Affected Owner signs the Deed of Prepare and process 1 day Legal Service or NONE
Sale (DOAS) and Agreement to Disbursement Vouchers for the Implementing Office
Demolish and Remove Improvements payments of Taxes (Documentary (IO)
(ADRI) Stamp Tax, Transfer Tax and
Registration Fee) for the transfer
of the Title in the name of RP and
for the 70% initial payment for
the improvements
11 Recommend approval of the 10 days Approving Authority NONE
DOAS -Approval of the DOAS by
the proper authorities/officials Legal Service or
depending on the IROW cost per Implementing Office
D.O. No. 24, series of 2007
(Annex A, page 2): a. District
Office should endorse to Region
b. up to P30M-Regional Director
c. up to -50M Assistant
Secretary d. up to P100M
Undersecretary e. any amount
Secretary. As an exception to the
above limits of authority, Legal
Service Director is authorized to:
1) approve vouchers for bank
deposits of properties for
expropriation up to P15M and
approval of DOAS up to P10M; 2)
approve vouchers and other
related documents for payment
of ROW acquisitions up to P50M
for the Tarlac-La Union-
Pangasinan Toll Expressway
Project; and 3) approval of ADRI
regardless of the amount
12 Conduct joint inspection by the 1 day Legal Service or NONE
Legal Service or Implementing Implementing Office
Office and the representatives
from the Commission of Audit COA
13 facilitate the notary of the ADRI Secure notarized ADRI 1 day Right-of-Way (ROW) NONE
Head/ ROW
Engineer/ROWA
Team Leader
Project Management
Office (PMO)
14 Release of the corresponding 30 days DBM NONE

cash allocations by DBM for
payment of Transfer Tax,
for the lot and the 70% initial
payment for the improvements
15 proceed to Cash Division of Main Pay owner the 70% initial 1 day Cashier, Cash NONE
Office or to Cash Division of payment for the improvements Division
Implementing Office (if fund for
payment is transferred to Main Office or
17 | P a g e
Implementing Office) to receive the Implementing Office
payment thru check
16 Vacate the improvements Conduct demolition of affected 1 -3 days Legal Service or NONE
improvement/structure Implementing Office
17 submit pictures of the on-going Prepare and process vouchers for 1 day Legal Service or NONE
demolition of his structures and payment of affected lot and the Implementing Office
pictures of cleared area remaining 30% for the (IO)
improvement in favor of the
owner
18 Release of the 30% final payment 30 days DBM NONE
by DBM for the improvements
19 Affected Owner proceed to Cash Pay owner the 30% final payment 1 day Cashier, Cash NONE
Division of Implementing Office (if for the improvements Division
fund for payment is transferred to
Implementing Office) to receive the Main Office or
payment thru check Implementing Office
20 Receives check for payment of taxes. Issue Checks for payment of 1 day Cashier, Cash NONE
Taxes Division
Implementing Office
21 Facilitates the notary of Deed of Sale Secure notarized Deed of Sale 1 day Right-of-Way (ROW) YES
Head/ ROW
Engineer/ ROWA
Team Leader or
Implementing Office
Revenue (BIR) to pay the Capital
Gains Tax and the Documentary BIR
Stamp Tax. (The Documentary Stamp
Tax is shouldered by the
Implementing Agency) -Copies of
documents to be presented: a.
b. Original & Certified True copy of
Tax Declaration c. Certificate of no
erected on the said land) issued by
the Assessor's Office d. Notarized
Deed of Sale
Registration (CAR) to be issued by
the BIR
24 Proceed to the Treasurer's Office and 1 day Treasurer's Office NONE
pay the Transfer Tax. (Shouldered by
documents presented at the BIR b.
Tax Clearance c. CAR
25 Proceed to the Registry of Deeds and 1 day Civil Registrar NONE
pay the Registration Fee.
(Shouldered by the Implementing Registry of Deeds
Agency) -Copies of documents to be
presented: a. All documents
presented at the Treasurer's Office
26 Secure from the RD copy of the TCT Issue copy of the TCT in the name 15 - 60 days Civil Registrar NONE
in the name of RP/ the TCT with the of RP/ the TCT with the
annotation of sale annotation of sale Registry of Deeds
27 Submits copy of the TCT in the name Provide National Archive copy of 1 day Legal Service or NONE
of RP/ the TCT with the annotation of TCT in the name of RP/ the TCT Implementing Office
sale with the annotation of sale (IO)
28 Prepare and process vouchers for 1 day Legal Service or NONE

payment of affected lot Implementing Office
18 | P a g e
(IO)
payment of lot
30 Proceed to Cash Division of Main Pay owner the amount 1 day Cashier, Cash NONE
Office or to Cash Division of equivalent to 100% of BIR zonal Division
Implementing Office (if fund for value less capital gains tax
payment is transferred to
Implementing Office) to receive the Main Office or
payment thru check Implementing Office
Approved by:
19 | P a g e
ACQUISITION OF IROW BY PURCHASE/NEGOTIATION THROUGH BASED ON BIR ZONAL VALUES FOR LOTS
ONLY (SECOND OPTION TO ACQUIRE ROW PER RA 8974)

Duration:
114 - 160 Days
Duration of
Step Applicant/Client Service Provider Person in Charge Fees Form
Activity
1 Prepare physical survey and 1-2 days Right-of-Way (ROW) NONE
master list. Head / ROW Engineer
/ ROWA Team Leader
Legal Service or
Implementing Office
2 Issue Notice of Taking informing 1 day Director, NONE
the owner about the need to Legal Service or
acquire the property and request Implementing Office
Clearance).
3 Submit Title, Tax Declaration and Tax Verify the authenticity of the Title 1 day Right-of-Way (ROW) NONE
Clearance to the ROW Head / Engineer in the Registry of Deeds and Tax Head / ROW Engineer
/ Team Leader Declaration in the Assessor's / ROWA Team Leader
Office.
Legal Service or
Implementing Office
4 Issue Certified True Copies of Title 2 days Office Registry of Deeds / NONE
by RD and certified true copy of Assessor's Office
Tax Declaration by the Assessor's
Office.
property affected by the project Head / ROW Engineer
/ ROWA Team Leader
Legal Service or
Implementing Office
6 Secure certified true copy of the 1 day Right-of-Way (ROW) NONE
recent prevailing zonal value of Head / ROW Engineer
lots from the Bureau of Internal / ROWA Team Leader
Revenue (BIR), if the owner
refuses the request to donate his Legal Service or
property. Implementing Office
7 Serve the first offer of 1 day Right-of-Way (ROW) NONE
compensation based on the 100% Head / ROW Engineer
of the current BIR zonal value for / ROWA Team Leader
the affected lots.
Legal Service or
Implementing Office
8 Execute the Deed of Absolute 1 day Legal Service or NONE
Sale (DOAS) between the owner Implementing Office
20 | P a g e
and DPWH if owner accepts the
offer. Request the owner to issue
Permit to Enter (PTE) so that the
project may commence.
9 Sign the Deed of Sale (DOAS) Prepare and process 1 day Legal Service or NONE
Disbursement Vouchers for the Implementing Office
preparation of checks for (IO)
payments of Taxes (Documentary
Stamp Tax, Transfer Tax and
of the Title in the name of RP.
10 Recommend for the approval of 10 days Approving Authority NONE
the DOAS. -Approval of the DOAS
by the proper authorities / Legal Service or
officials depending on the IROW Implementing Office
cost per D.O. No. 24, series of
2007: a. District office should
endorse to Region b. up to P30M
Regional Director c. up to P50M
Assistant Secretary d. up to
P100M Undersecretary e. any
amount -Secretary As an
exception to the above limits of
authority, Legal Service Director is
authorized to: 1) approve
vouchers for bank deposits of
properties for expropriation up
toP15 M and approval of DOAS up
to P 10M; 2) approve vouchers
and other related documents for
payment of ROW acquisitions up
to P50M for the Tarlac-La Union-
Project.
11 Conduct a joint inspection by the 1 day COA NONE
IROWR-PMO and the
representatives from the Legal Service or
Commission of Audit. Implementing Office
for the lot.
13 Proceed to Cash Division of Main Issue Checks for payment of 1 day Cashier, Cash Division NONE
Office or to Cash Division of IROWR- Taxes
PMO (if fund for payment is Main Office or
transferred to IROWRPMO) to Implementing Office
receive the checks for payment of
taxes.
14 Affected Owner facilitate the notary of Secure notarized Deed of Sale 1 day Right-of-Way (ROW) NONE
Deed of Sale Head / ROW Engineer
/ ROWA Team Leader
Legal Service or
Implementing Office
Revenue (BIR) to pay the Capital Gains BIR
Tax and Documentary Stamp Tax. (The
Documentary Stamp Tax is shouldered
by the Implementing Agency) -Copies
of documents to be presented:
21 | P a g e
a. Original & Certified True copy of
Title
b. Original & Certified True copy of Tax
Declaration
c. Certificate of no improvement (if no
improvement erected on the said land)
issued by the Assessor's Office d.
Notarized Deed of Sale
BIR
17 Proceed to the Treasurer's Office pay 1 day Treasurer's Office NONE
the Transfer Tax. (Shouldered by the
Implementing Agency) -Copies of
Clearance c. CAR
18 Proceed to the Registry of Deeds pay 1 day Civil Registrar NONE
the Registration Fee. (Shouldered by Registry of Deeds
documents to be presented: All
Treasurer's Office
19 Secure from the RD copy of the TCT in Issue TCT in the name of RP/ TCT 15 -60 days Civil Registrar NONE
the name of RP/ the TCT with the with the annotation of sale Registry of Deeds
annotation of sale
20 Submit copy of the TCT in the name of Provide National Archive copy of 1 day Legal Service or NONE
RP / annotation of sale TCT in the name of RP/ the TCT Implenting Ofice (IO)
with the annotation of sale
21 Prepare and process vouchers for 1 day Legal Service or NONE
payment of affected lot . Implenting Ofice (IO
payment of lot / improvement.
23 Proceed to Cash Division of Main Pay owner the amount equivalent 1 day Cashier, Cash Division NONE
Office or to Cash Division of IROWR- to 100% of BIR zonal value less Main Office or
PMO Implementing Office (if fund for capital gains tax. Implenting Ofice (IO)
payment is transferred to IROWRPMO)
to receive the payment thru check
END OF TRANSACTION
NOTES :
1. If the owner disagrees the offer to acquire the property through "purchase/negotiation" based on the BIR zonal value
for the affected lot and the computed replacement cost for the improvement, the IO shall request the respective
appraisal committee of the concerned LGUs to appraise the affected land.
2. The above procedure is based on the assumption that the land covered by the TCT is to be acquired TOTALLY and/ or
that the Court orders for only ANNOTATION in the title. However, in case of PARTIALLY affected and/or the Court orders
for the cancellation of the TCT, the owner should cause for the issuance of the new TCT in the name of RP and the TCT
for the remaining property before the IROWR-PMO can facilitate the processing of the final payment.
Approved by:
22 | P a g e
ACQUISITION OF IROW BY PURCHASE/NEGOTIATION THROUGH APPRAISAL COMMITTEE LOTS &
IMPROVEMENTS (SECOND OPTION TO ACQUIRE ROW PER RA 8974)

Duration:
114 - 161 Days
Activity
1 Prepare census, tagging, 1-2 days Right-of-Way NONE
mapping and master list. (ROW) Head / ROW
Engineer / ROWA
Team Leader
2 Prepare the replacement cost 1-2 days Estimator NONE
computation of the affected
improvements based on the Legal Service or
prevailing costs of materials. Implementing
Office (IO)
3 Issue Notice of Taking 1 day Legal Service or NONE
informing the owner about Implementing
the need to acquire the Office (IO)
property and request
submission of the
documentary requirements
(TCT, TD and Tax Clearance).
4 Affected Owner submit Title, Tax Verify the authenticity of the 1 day Right-of-Way NONE
Declaration and Tax Clearance to Title in the Registry of Deeds (ROW) Head / ROW
the ROW Head / Engineer / Team and Tax Declaration in the Engineer / ROWA
Leader Assessor's Office. Team Leader
Legal Service or
Implementing
Office (IO)
Assessor's Office
6 Request owner to donate the 1 day Right-of-Way NONE
property affected by the (ROW) Head / ROW
project Engineer / ROWA
Team Leader
Legal Service or
Implementing
Office (IO)
7 Secure certified true copy of 1 day Right-of-Way NONE
the recent prevailing zonal (ROW) Head / ROW
23 | P a g e
value of lots from the Bureau Engineer / ROWA
of Internal Revenue (BIR) if Team Leader
the owner refuses the request
to donate his property. Legal Service or
Implementing
Office (IO)
8 Serve the first offer of 1 day Right-of-Way NONE
compensation based on the (ROW) Head / ROW
100% of the current BIR zonal Engineer / ROWA
value for the affected lots and Team Leader
replacement cost for the
improvements. Legal Service or
Implementing
Office (IO)
9 Request the respective 3 days Director NONE
appraisal committee of the
concerned LGUs to appraise Legal Service or
the affected land and Implementing
improvements if the owner Office (IO)
refuses to accept the offer
based on the zonal valuation
and replacement cost.
10 Compute the just 15 days Appraisal NONE
compensation for the land Committee
and improvements affected LGU
based on field survey and
research in accordance with
RA 8974 and its IRR and
submit Resolution to the IO.
11 Proceed to step 14 if the no Director NONE
valuation based on the prescribed
Resolution of appraisal time Legal Service or
committee is accepted by Implementing
Legal Service or Implementing Office (IO)
Office (IO).
12 Engage the services of an 30 days ILA NONE
Independent Land Appraiser
(ILA) to make its own
valuation of land along with its
improvements if the valuation
based on the Resolution of
appraisal committee is
rejected by Legal Service or
Implementing Office (IO.
13 Compare the appraisal value 1 day Legal Service or NONE
submitted by the Appraisal Implementing
committee and the ILA. The Office (IO)
lower of the two values shall
be the basis of the second
offer to be made.
24 | P a g e
14 Issue an offer in writing to the 1 day Legal Service or NONE
property owner. The property Implementing
owner shall be given 15 days Office (IO)
within which he shall decide
whether to accept the offer as
payment to his property or
not.
15 Execute the Deed of Absolute 1 day Legal Service or NONE
Sale (DOAS) and Agreement to Implementing
Demolish and Remove Office (IO)
Improvement (ADRI) between
the owner and DPWH ff owner
accepts the offer. Request the
owner to issue Permit to Enter
(PTE) so that the project may
commence.
16 Sign the Deed of Sale (DOAS) and Prepare and process 1 day Legal Service or NONE
Agreement to Demolish and Reove Disbursement Vouchers for Implementing
Improvements (ADRI) the preparation of checks for Office (IO)
payments of Taxes
(Documentary Stamp Tax,
Fee) for the transfer of the
Title in the name of RP and for
the 70% initial payment for
the improvements.
17 Recommend for the approval 10 days Approving NONE
of the DOAS. -Approval of the Authority
DOAS by the proper
authorities/officials depending Legal Service or
on the IROW cost a. up to Implementing
P3M District Engineer b. up Office (IO)
to P5M -Regional/ PMO
Director c. up to P10M -
Assistant Secretary d. up to
P15M -Undersecretary e. any
amount -Secretary As an
exception to the above limits
of authority, IROWR-PMO
Director is authorized to: 1)
approve vouchers for bank
expropriation up toP15 M and
approval of DOAS up to P
10M; 2) approve vouchers and
other related documents for
payment of ROW acquisitions
up to P50M for the Tarlac-La
Union-Pangasinan Toll
Expressway Project; and 3)
approval of ADRI regardless of
the amount.
18 Conduct a joint inspection by 1 day Legal Service or NONE
the IROWR-PMO and the Implementing
representatives from the Office (IO)
25 | P a g e
Commission of Audit COA
19 Facilitate the notary of the ADRI Secure notarized ADRI 1 day Right-of-Way NONE
(ROW) Head/ ROW
Engineer/ ROWA
Team Leader
Legal Service or
Implementing
Office (IO)
Registration Fees, Capital
Gains Tax and Documentary
Stamp Tax for the lot and the
70% initial payment for the
improvements.
21 Proceed to Cash Division of Main Pay owner the 70% initial 1 day Cashier, Cash NONE
Office or to Cash Division of payment for the Division Main
Implementing Office (if fund for improvements. Office or
payment is transferred to Implementing
Implementing Office) to receive Office (IO)
the payment thru check
22 Vacate the improvements Conduct demolition of 1 - 3 days Legal Service or NONE
affected improvement/ Implementing
structure. Office (IO)
23 Submit pictures of the on-going Prepare and process vouchers 1 day Legal Service or NONE
demolition of his structures and for payment of affected lot Implementing
pictures of cleared area and the remaining 30% for the Office (IO)
improvement in favor of the
owner.
24 Release of the 30% final 30 days DBM NONE
payment by DBM for the
improvements.
25 Proceed to Cash Division of Main Pay owner the 30% final 1 day Cashier, Cash NONE
Office or to Cash Division of payment for the Division Main
Implementing Office (if fund for improvements. Office or
26 Proceed to Cash Division of Main Issue Checks for payment of 1 day Cashier, Cash NONE
Office or to Cash Division of Taxes Division Main
Implementing Office (if fund for Office or
thru check
27 Facilitate the notary of Deed of Secure notarized Deed of Sale 1 day Right-of-Way NONE
Sale (ROW) Head/ ROW
Engineer/ ROWA
Team Leader
Legal Service or
Implementing
Office (IO)
26 | P a g e
Revenue (BIR) to pay the Capital
Gains Tax and Documentary Stamp
Tax. (The Documentary Stamp Tax BIR
is shouldered by the Implementing
Agency) -Copies of documents to
be presented: a. Original &
Certified True copy of Title b.
Original & Certified True copy of
Deed of Sale
the BIR
30 Proceed to the Treasurer's Office 1 day Treasurer's Office NONE
and pay the Transfer Tax.
(Shouldered by the Implementing
be presented: a. All documents
presented at the BIR b. Tax
Clearance c. CAR
31 Proceed to the Registry of Deeds 1 day Civil Registrar NONE
and pay the Registration Fee. Registry of Deeds
be presented: All documents
32 Secure from the RD copy of the Issue TCT in the name of RP / 15 - 60 days Civil Registrar NONE
TCT in the name of RP / the TCT TCT with the annotation of Registry of Deeds
with the annotation of sale sale
33 Submit copy of the TCT in the Provide National Archive copy 1 day Legal Service or NONE
name of RP/annotation of sale of TCT in the name of RP / the Implementing
TCT with the annotation of Office (IO)
sale.
34 Prepare and process vouchers 1 day Legal Service or NONE
for payment of affected lot . Implementing
Office (IO)
payment of lot.
36 Proceed to Cash Division of Main Pay owner the amount based 1 day Cashier, Cash NONE
Office or to Cash Division of on the appraisal less capital Division or
IROWR-PMO (if fund for payment gains tax. Implementing
is transferred to IROWRPMO) to Office (IO)
receive the payment thru check
END OF TRANSACTION
NOTES:
1. If the owner disagrees the offer to acquire the property by "purchase/negotiation" based on appraisal of the appraiser of a GFI or independent
appraiser accredited by the Central Bank of the affected land and improvements, expropriation proceeding shall be initiated.
2. The above procedure is based on the assumption that the land covered by the TCT is to be acquired TOTALLY and/or that the Court orders for only
ANNOTATION in the title. However, in case of PARTIALLY affected and/or the Court orders for the cancellation of the TCT, the owner should cause for
the issuance of the new TCT in the name of RP and the TCT for the remaining property before the Legal Service or Implementing Office can facilitate
the processing of the final payment.
Approved by:
27 | P a g e
ACQUISITION OF IROW BY PURCHASE/NEGOTIATION THROUGH APPRAISAL COMMITTEE LOT
ONLY (THIRD OPTION TO ACQUIRE ROW PER RA 8974)

Duration:
164 - 210 Days
Duration of
Step Applicant/Client Service Provider Person in Charge Fees Form*
Activity
1 Prepare master list and 1-2 days Right-of-Way None
physical survey. (ROW) Head / ROW
Engineer / ROWA
Team Leader
Legal Service or
Implementing
Office (IO)
2 Issue Notice of Taking 1 day Director Legal None
informing the owner about Service or
the need to acquire the Implementing
property and request Office (IO)
submission of the
documentary requirements
(TCT, TD and Tax Clearance).
3 Affected Owner submit Title, Tax Verify authenticity of the Title 1 day Right-of-Way None
Declaration and Tax Clearance to in the Registry of Deeds and (ROW) Head / ROW
the ROW Head/Engineer/Team Tax Declaration in the Engineer / ROWA
Leader Assessor's Office. Team Leader Legal
Service or
Implementing
Office (IO)
4 Issue Certified True Copies of 2 days Registry of Deeds /
Assessor's Office.
5 Request owner to donate the 1 day Right-of-Way None
property affected by the (ROW) Head / ROW
project. Engineer / ROWA
Team Leader Legal
Service or
Implementing
Office (IO))
6 Secure a certified true copy of 1 day Right-of-Way None
the recent prevailing zonal (ROW) Head / ROW
value of lots from the Bureau Engineer / ROWA
of Internal Revenue (BIR), if Team Leader Legal
the owner refuses the request Service or
to donate his property. Implementing
28 | P a g e
Office (IO)
7 Serve the first offer of 1 day Right-of-Way None
compensation based on the (ROW) Head / ROW
100% of the current BIR zonal Engineer / ROWA
value for the affected lots. Team Leader Legal
Service or
Implementing
Office (IO)
8 Request the respective 3 days Director Legal None
appraisal committee of the Service or
concerned LGUs to appraise Implementing
the affected land if the owner Office (IO)
refuses to accept the offer
based on the zonal valuation
and replacement cost.
9 Computes the just 15 days Appraisal None
compensation for the land Committee LGU
and improvements affected
based on field survey and
research in accordance with
RA 8974 and its IRR and
submit Resolution to the Legal
Office or Implementing Office.
10 If the valuation based on the no Director Legal None
Resolution of appraisal prescribed Service or
committee is accepted by time Implementing
Legal Service or Implementing Office (IO)
Office (IO), proceed to step
13.
11 If the valuation based on the 30 days ILA Legal Service or None
Resolution of appraisal Implementing
committee is rejected by Legal Office (IO)
Service or Implementing
Office (IO), it shall engage the
services of an Independent
Land Appraiser (ILA) to make
its own valuation of land.
12 Compare the appraisal value 1 day Legal Service or None
committee and the ILA. The Office (IO)
lower of the two values shall
be the basis of the second
offer to be made.
13 Issue an offer in writing to the 1 day Legal Service or None
payment to his property or
not.
14 Execute the Deed of Absolute 1 day Legal Service or None
Sale (DOAS) between the Implementing
owner and DPWH if owner Office (IO)
accepts the offer. Request the
owner to issue Permit to Enter
(PTE) so that the project may
commence.
29 | P a g e
15 Sign the Deed of Sale (DOAS) and Prepare and process 1 day Legal Service or None
Agreement to Demolish and Disbursement Vouchers for Implementing
Remove Improvements (ADRI) the preparation of checks for Office (IO)
payments of Taxes
(Documentary Stamp Tax,
Fee) for the transfer of the
Title in the name of RP.
16 Recommend for the approval 10 days Approving None
of the DOAS. -Approval of the Authority
DOAS by the proper
authorities/officials depending Legal Service or
on the IROW cost per D.O. No. Implementing
24, series of 2007: a. District Office (IO)
Office should endorse to
Region b. up to P30M
Regional Director c. up to
P30M Assistant Secretary d.
up to 100M Undersecretary
e. any amount Secretary. As
an exception to the above
limits of authority, Legal /
Service Director is authorized
to: 1) approve vouchers for
bank deposits of properties
for expropriation up to 15M
and approval of DOAS up to
P10M; 2) approve vouchers
and other related documents
for payment of ROW
acquisitions up to P50M for
the Tarlac-La Union-
Project; and 3) approval of
ADRI regardless of the amount
17 Conduct a joint inspection by 1 day COA None
the Legal Service or
Implementing Office (IO) and Legal Service or
the representatives from the Implementing
Commission of Audit. Office (IO)
18 Release of the corresponding 30 days DBM None
Registration Fees, Capital
Gains Tax and Documentary
Stamp Tax for the lot.
19 Proceed to Cash Division of Main Issue Checks for payment of 1 day Cashier, Cash None
Office or to Cash Division of Taxes. Division
Implementing Office (if fund for
payment is transferred to Main Office or
Implementing Office) to receive Legal Service or
the checks for payment of taxes Implementing
Office (IO)
20 Facilitate the notary of Deed of Sale Secure notarized Deed of Sale. 1 day Right-of-Way (ROW) None
Head / ROW Engineer
/ ROWA Team Leader
30 | P a g e
Legal Service or
Implementing Office
(IO)
21 Proceed to the Bureau of Internal 1 day Officer of the Day None

Revenue (BIR) to pay the Capital BIR
Gains Tax and Documentary Stamp
Tax. (The Documentary Stamp Tax
is shouldered by the Implementing
be presented: a. Original &
Certified True copy of Title b.
Original & Certified True copy of
Deed of Sale
22 Secure Certificate Authorizing 10 days BIR None
the BIR
23 Proceed to the Treasurer's Office 1 day Treasurer's Office None
pay the Transfer Tax. (Shouldered
by the Implementing Agency) -
Copies of documents to be
presented: a. All documents
presented at the BIR b. Tax
Clearance c. CAR
24 Proceed to the Registry of Deeds 1 day Civil Registrar None
pay the Registration Fee. Registry of Deeds
be presented: All documents
25 Secure from the RD copy of the Issue copy of the TCT in the 15 - 60 days Civil Registrar None
TCT in the name of RP / the TCT name of RP / the TCT with the Registry of Deeds
with the annotation of sale annotation of sale
26 Submit copy of the TCT in the Provide National Archive copy 1 day Legal Service or None
name of RP / annotation of sale of TCT in the name of RP/ the Implementing
TCT with the annotation of Office (IO)
sale.
27 Prepare and process vouchers 1 day Legal Service or None
for payment of affected lot . Implementing
Office (IO)
28 Request the DBM for the 30 days DBM None
release of the corresponding
cash allocations for payment
of lot / improvement.
29 Proceed to Cash Division of Main Pay owner the amount based 1 day Cashier, Cash None
Office to Cash Division of on the appraisal less capital Division MAIN
Implementing Office (if fund for gains tax. OFFICE
payment is transferred to Or Implementing
END OF TRANSACTION
31 | P a g e
NOTES:
1 NOTE: If the owner disagrees the offer to acquire the property by "purchase/negotiation" thru Appraisal Committee,
expropriation proceeding shall be initiated.
2 The above procedure is based on the assumption that the land covered by the TCT is to be acquired TOTALLY and/or
that the Court orders for only ANNOTATION in the title. However, in case of PARTIALLY affected and/or the Court
orders for the cancellation of the TCT, the owner should cause for the issuance of the new TCT in the name of RP and
the TCT for the remaining property before the IROWR-PMO can facilitate the processing of the final payment.
Approved by:
32 | P a g e
ACQUISITION OF IROW THROUGH EXPROPRIATION LOTS & IMPROVEMENTS (LAST OPTION TO ACQUIRE
ROW PER RA 8974)

Duration:
408 - 773 Days
Activity
1 Prepare census, tagging, mapping 1-2 days Right-of-Way (ROW) NONE
and master list. Head/ ROW
Engineer/ ROWA
Team Leader Legal
Service or
Implementing
Office (IO)
2 Prepare the replacement cost 1-2 days Legal Service or NONE
computation of the affected Implementing
improvements based on the Office (IO)
prevailing costs of materials.
3 Issue Notice of Taking informing 1 day Director NONE
the owner about the need to
acquire the property and request Legal Service or
submission of the documentary Implementing
requirements (TCT, TD and Tax Office (IO)
Clearance).
4 Affected Owner submit Title, Tax Verify the authenticity of the Title 1 day Right-of-Way (ROW) NONE
Declaration and Tax Clearance to the in the Registry of Deeds and Tax Head/ ROW
ROW Head/Engineer/Team Leader Declaration in the Assessor's Engineer/ ROWA
Office. Team Leader
Legal Service or
Implementing
Office (IO)
Assessor's Office
property affected by the project Head/ ROW
Engineer/ ROWA
Team Leader
Legal Service or
Implementing
Office (IO)
7 Secure a certified true copy of 1 day Right-of-Way (ROW) NONE
the recent prevailing zonal value Head/ ROW
33 | P a g e
of lots from the Bureau of Engineer/ ROWA
Internal Revenue (BIR) if the Team Leader
owner refuses the request to Legal Service or
donate his property. Implementing
Office (IO)
8 Serve the first offer of 1 day Right-of-Way (ROW) NONE

compensation based on the 100% Head/ ROW
of the current BIR zonal value for Engineer/ ROWA
the affected lots and replacement Team Leader
cost for the improvements. Legal Service or
Implementing
Office (IO)
9 Request the respective appraisal 3 days Legal Service or NONE
committee of the concerned Implementing
LGUs to appraise the affected Office (IO)
land and improvements ff the
owner refuses to accept the offer
based on the zonal valuation and
replacement cost.
10 Compute the just compensation 15 days Appraisal Committee NONE
for the land and improvements LGU
affected based on field survey
and research in accordance with
RA 8974 and its IRR and submit
Resolution to the Legal Service
or Implementing Office (IO).
11 Proceed to step 13 if the no prescribed Legal Service or NONE
valuation based on the time Implementing
Resolution of appraisal Office (IO)
committee is accepted by Legal
Office (IO)
12 Engage the services of an 30 days ILA NONE
Independent Land Appraiser (ILA)
to make its own valuation of land
along with its improvements if
the valuation based on the
Resolution of appraisal
committee is rejected by Legal
Office (IO)
13 Compare the appraisal value 1 day Legal Service or NONE
committee and the ILA. The lower Office (IO)
of the two values shall be the
basis of the second offer to be
made.
14 Issue an offer in writing to the 1 day Legal Service or NONE
payment to his property or not.
15 Initiate filing of expropriation if no prescribed Legal Service or NONE

the owner rejects the second time Implementing
offer.
34 | P a g e
Office (IO)
16 File complaint to the proper court 15 days OSG Makati City NONE
17 Prepare and process vouchers for 3 days Legal Service or NONE
payment of the provisional cost Implementing
of lot (100%) BIR zonal) and Office (IO)
improvement (Replacement Cost)
18 Release cash allocation by DBM 30 days DBM NONE
for the court deposit.
19 Conduct Joint site inspection by 1 day COA NONE
the Legal Service or Legal Service or
Implementing Office (IO) and Implementing
the representatives from the Office (IO)
Commission of Audit
20 Prepares MDS Check(s) and 2 days Cash Division/Section NONE
provide copy of the approved of Main Office or
MDS Check(s) to Legal Service of Implementing Office
Implementing Office for filing (IO)
purposes
21 Provide a certified true copy of 2 days Legal Service or NONE
the approved MDS Check(s) to Implementing
OSG or its deputized Office (IO)
prosecutor/DPWH lawyer;
Notify the Cash Division/Section

of the hearing date for the
turnover/deposit of the MDS
check(s) to the court
22 File an urgent ex-parte motion 7 days OSG Mak ati City NONE
for Writ of Possession with the
concerned Regional Trial Court
(RTC).
23 Proceed to court to receive the check Release MDS check(s) to property 1 day RTC Assigned Courts NONE
upon presenting proper identification owner(s) and request to
acknowledge receipt on the
scheduled hearing date set by the
court
24 Issue writ of possession (WOP) to 10 days RTC Assigned Courts NONE
plaintiff ordering the sheriff to
place the plaintiff in possession of
the property involved.
25 File a motion with the court for 2 days OSG Makati City NONE
final judgment or prepare a Deputized
Compromise Agreement for Prosecutor/DPWH
approval of court if the property Lawyer
owner accepts/agree that BIR
zonal valuation for the lot and
replacement cost for
improvements as the just
compensation
26 Vacate the improvements Conduct demolition of affected 1-3 days Legal Service or NONE
improvement/structure. Implementing
Office (IO)
27 Appointment of the Court of not 10 days RTC Assigned Courts NONE
more than 3 competent persons
as commissioners to ascertain
and report to the Court the just
compensation for the properties
sought to be taken.
28 Submission of Resolution of the 60 days Board of NONE
Board of Commissioners Commissioners
containing their recommendation
to RTC
35 | P a g e
29 File motion for objection to the Submit comment to Court 1 day Legal Service or NONE
Commissioners Report (if any) through OSG Implementing
Office (IO)
30 File the comment to Court 10 days OSG NONE
31 Facilitate the request for the 1 day Legal Service upon

allocation of funds (to be the request of the NONE
included in the yearly request for Implementing
GAA) to pay the property owner
Office
the difference between the
amount already paid and the just
compensation as determined by
the Court when the decision of
the Court becomes final and
executory.
32 Approve request for funding 90 - 360 days Congress Diliman, NONE
allocation through budget Quezon City
hearing. Release of the approved
budget (GAA) is every first
quarter of the year.
33 Seek clearance for the release of 1 day Legal Service or NONE
fund of its corresponding SARO. Implementing
Office (IO)
34 Release fund of its corresponding 30 days DBM NONE
SARO by DBM.
35 Sign the Deed of Conveyance Prepare and process 1 day Legal Service or NONE
Disbursement Vouchers for the Implementing
preparation of checks for Office (IO)
payments of Taxes (Documentary
Stamp Tax, Transfer Tax and
of the Title in the name of RP.
36 Recommend for the approval of 10 days Approving Authority NONE
the DOAS. -Approval of the DOAS
by the proper authorities/officials
depending on the IROW cost a.
up to P3M -District Engineer b. up
to P5M - Regional/ PMO
Director c. up to P10M -Assistant
Secretary d. up to P15M -
Undersecretary e. any amount -
Secretary As an exception to the
above limits of authority, IROWR-
PMO Director is authorized to: 1)
approve vouchers for bank
expropriation up toP15 M and
approval of DOAS up to P 10M; 2)
approve vouchers and other
related documents for payment
of ROW acquisitions up to P50M
for the Tarlac-La Union-
Project.
37 Prepare and process 1 day Legal Service or NONE
Disbursement Vouchers for the Implementing Office
preparation of checks for (IO)
payment of the difference
between amount already paid
36 | P a g e
and just compensation.
38 Release the corresponding cash 30 days DBM NONE
allocations by DBM for payment
of the difference between the
amount already paid and the just
compensation, Transfer Tax,
for the lot.
39 Issue Checks for balance of 1-3 days Cashier, Cash NONE
payment (difference between the Division Main Office
amount already paid and the just or Implementing
compensation) and taxes Office
Proceed to Cash Division of the Main Release check for the balance of
Office or Implementing Office (if fund payment for the affected lot to
for payment is transferred to property owner
Implementing Office) to receive the
check for the balance of payment.
40 Facilitate the notary of Deed of Secure notarized Deed of 1 day Right-of-Way (ROW) BIR
Conveyance Conveyance Head / ROW
Engineer / ROWA
Team Leader Legal
Service or
Implementing Office
(IO)
Revenue (BIR) to pay the Capital Gains BIR
Tax and Documentary Stamp tax. (The
Documentary Stamp Tax is shouldered
by the Implementing Agency) Copies
of documents to be presented: a.
b. Original & Certified true copy of Tax
Declaration c. Certificate of no
erected on the said land) issued by the
Assessors Office d. Notarized Deed of
Sale
42 Secure Certificate Authorizing 10 days BIR BIR
BIR
43 Proceed to the Treasurers Office pay 1 day Treasurers NONE
the Transfer Tax. (Shouldered by the
Implementing Agency) Copies of
Clearance c. CAR
44 Proceed to the Registry of Deeds pay 1 day Civil Registrar NONE
the Registration Fee. (Shouldered by Registry of Deeds
the Implementing Agency) Copies of
documents to be presented: All
Treasurers Office
45 Secure from the RD copy of the TCT in Issue TCT in the name of RP / TCT 15-60 days Civil Registrar NONE
the name of RP / the TCT with the with the annotation of sale Registry of Deeds
annotation of sale
46 Submit to Legal Service copy of the Provide National Archive copy of 1-2 days Legal Service NONE
TCT in the name of RP / the TCT with TCT in the name of RP / the TCT
the annotation of sale with the annotation of sale.
END OF TRANSACTION
NOTE: The above procedure is based on the assumption that the land covered by the TCT is to be acquired TOTALLY and/or
that the Court orders for only ANNOTATION in the title. However, in case of PARTIALLY affected and / other Court
orders for the cancellation of the TCT , the owner should cause for the issuance of the new TCT in the name of RP and
37 | P a g e
the TCT for the remaining property before the IROWR-PMO can facilitate the processing of the final payment.
Approved by:

REMOVAL AND RELOCATION OF INFORMAL SETTLERS

Family Picture; Marriage Contract/Affidavit of Cohabitation; IDs; Cedula/Community Tax Certificate
(for informal settlers)
Duration:
280 - 340 days
Step Applicant/Client Service Provider Duration of Person in Charge Fees Form*
Activity
I. PRE RELOCATION PHASE
1 Identify Resettlement Sites in 30 days Legal Service or NONE
Coordination with the National Implementing Office
Housing Authority (NHA) NHA (Quezon City)
2 Pre-Census Activities with NHA 15 days Legal Service or NONE
Implementing Office
NHA (Quezon City)
3 Affected Informal Settlers provide Prepare census, tagging, mapping 1 day Legal Service /
information (personal circumstances) to and household listing, actual Implementing Office NONE
the IO census, census data or NHA
evaluation/processing, and master
list.
4 Receive the 30-Days Notice Issue 30-Days notice; Display 3 days Legal Service / NONE
Posters (Notice/Poster must state Implementing Office
reason for demolition; Actual Date or NHA
of demolition not earlier than 30
days and not later than 90 days).
5 Affected Informal Settlers attend Conduct consultation meetings with 3 days (1 day for Legal Service or
consultation meetings the NHA, LGUs, Brgy. Chairman, 3 consecutive Implementing Office NONE
affected families, agencies and weeks) /Quezon City
NGO's. Schedule of next meeting set, NHA/LGUs
including 2 feedback meets within 20
days of notice and 1 final meet
before actual demolition.
6 Conduct Inter-Agency Meeting/ within 30 days Legal Service or NONE
Coordination. The following upon issuance Implementing Office
requirements shall be ensured; of Notice /Quezon City
Resettlement Site, NHA/LGUs
Relocation/Demolition Team; other
logistical requirements; Police
Security; Balik-Probinsya; Medical
Assistance during demolition and
Relocation Documentation.
7 submit Family Pictures, Marriage Gathering of Relocation Documents within the 30 Legal Service or NONE
Contract/Affidavit of Cohabitation; IDs (Family Pictures, Marriage Contract; days upon Implementing Office
and Community Tax Certificate (cedula) Affidavit of Cohabitation; IDs; issuance of Or NHA
Cedula) Notice
8 Voluntary Relocation and Resettlement Assist in the Voluntary Relocation 7 days Legal Service or NONE
and Resettlement Implementing Office
38 | P a g e
(IO) or NHA
II. RELOCATION PHASE
1 Dismantle Structures/Movement of 5 days Legal Service or NONE
Families DPWH Task Force shall Implementing Office
ensure: a. Identification for all staff / NHA/ LGUs /
and crew involved in the Presidential
operation. b. Proper uniform for Commission for the
members of PNP c. Electricity is Urban Poor (PCUP),
shut off d. Dismantling executed Commission on Human
carefully for maximum recovery of Rights (CHR),
materials e. No looting by Department of Social
participants and violators Welfare &
administratively/ criminally charged Development (DSWD)/
f. Record names/numbers of Philippine National
families affected. Police (PNP)
2 Affected Informal Settlers secure Entry Issue Entry Pass to the informal 1 day NHA NONE
Pass from the NHA settlers
3 Load belongings and family members to Load and Transport informal 1 day Legal Service / NONE
the transportation vehicle provided by settlers. Transportation vehicle Implementing Office
NHA or Implementing Office shall have necessary signboards or NHA
displayed and shall proceed in the
area before actual dismantling;
before departure, documents shall
be checked, safety and comfort of
families shall be ensured, last trip
not later than 3 pm.
4 Resettlement project team/ NHA NONE
representative of resettlement
community shall: (a) Welcome and
receive the relocated families; and
(b) Provide medical services if
necessary.
5 Process documents and lot NHA NONE
assignments. DPWH Task Force
present in the relocation site shall
(a) Review/process entry passes
and other documents; (b) Assign
lots to families; and ('c) Assist
families in accomplishing forms.
6 Affected Informal Settlers transfer to Assist the informal settler to NHA NONE
their assigned lot. transfer to their assigned lot. DPWH
Task Force shall provide manpower
assistance to help families unload
materials and belongings and
transfer to their assigned lot.
III. POST-RELOCATION PHASE
1 Affected Informal Settlers participate in a. Organized community based 180 days Project Management NONE
the training and livelihood program structures strengthened Office (PMO)
b. Adequate social services in

health, nutrition, education,
responsible parenthood,
environmental sanitation, etc. shall
be provided
c. Manpower training and livelihood

program given
Quezon City NAPC/ NONE

Local Gov't Unit/
DSWD
END OF TRANSACTION
Approved by:
39 | P a g e
BUREAU OF RESEARCH AND STANDARDS (BRS)
Frontline Services: Accreditation of DPWH Materials Engineers

DPWH Materials Engineers Applicants
a. Duly Accomplished /application form that can be secured from any DPWH Regional Office
b. Photo copy of valid PRC ID
c. Two (2) pieces of 2"x2" photographs
The result of the written examination will be available 30 days after the conduct of examination.
Applicants will be informed 30 days after submission of documents, whether they passed/failed the
accreditation criteria
Activity
1 Submit the Application Form and the Receive and Evaluate 1 day DPWH Regional Office / None Application Form
Requirements to the Chief of Quality the submitted Division Chief, Quality that can be
Assurance and Hydrology Division documents from the 17 Assurance and Hydrology secured from the
(QAHD) of any Regional Office of the DPWH Regional Offices Division (QAHD) Chief of Quality
DPWH and Hydrology
Division of Any
DPWH Regional
Office, Photo
copy of valid PRC
ID and two(2)
pieces of 2" x 2"
photographs
2 Endorse the evaluated 1 day Chief, QAHD
applicants document to
BRS
3 Receive/encode and 10 days BRS TWG Staff
final evaluation of
submitted documents
4 Receive the Notice of Examination Issuance of 5 days BRS TWG staff/ BRS
Schedule from the DPWH Regional Memorandum to DPWH Director/ DPWH Regional
Office where the application was filed Materials Engineers Office/ Chief, QAHD
informing venue and
room assignments
5 Take Written Examination Conduct of Written 2 hours BRS, DPWH / NCR /
Examination Proctors and Supervisors
6 Checking and Re- 10 days BRS non-Technical

checking of Test Personnel/ TWG staff
Questionnaires and
Encoding of
Examinations
40 | P a g e
7 Receive Notification whether they Prepare/ Sign Report of 5 days TWG staff/ BRS Director/
passed/ failed result of examination Rating informing the DPWH Regional Office/
Examinees Chief, QAHD
8 Receive notification re: conduct of Issuance of 2 days TWG staff

Practical Exam memorandum re:
conduct and schedule of
Practical Exam
9 Take Practical Exam Conduct of Practical 2 days BRS Materials Testing
Exam Division/Staff
10 Submit documents for evaluation Evaluation of submitted 1 day TWG Staff / Accreditation Exhibit C
documents Committee Application Form
11 Receive Certificate of Accreditation Prepare/Issue 2 days TWG staff / BRS Director

and ID Department Order to
those who passed as
Materials Engineer
Approval and signature 5 days Office of Secretary /

of accreditation Assistant Secretary
documents
Issue Materials Engineer 2 days TWG Staff

Certificates and IDs
END OF TRANSACTION
41 | P a g e
Frontline Services: Accreditation of Contractors and Consultants Materials Engineers

Contractors and Consultants Materials Engineer
a. Duly Accomplished application form that can be secured from any DPWH Regional Office
b. Photo copy of valid PRC ID
c. Two (2) pieces of 2"x2" photographs
The result of the examination will be available 30 days after the conduct of examination.

Activity
1 Submit the Application Form and the Receive and Evaluate 1 day DPWH Regional Office / None Application Form
Requirements to the Chief of Quality the submitted Division Chief, Quality that can be
Assurance and Hydrology Division documents from the 17 Assurance and Hydrology secured to the
(QAHD) of any Regional Office of the DPWH Regional Offices Division (QAHD) Chief of Quality
DPWH Assurance and
Hydrology
Division of Any
DPWH Regional
Office, photo
copy of valid PRC
ID and two(2)
pieces of 2" x 2"
photographs
2 Endorse the evaluated 1 day Chief, QAHD
applicants document to
BRS
3 Receive/encode and 10 days BRS TWG staff
final evaluation of
submitted documents
4 Receive the Notice of Examination Issuance of 5 days BRS TWG staff/ BRS
Schedule from the DPWH Regional Memorandum to Director/ DPWH Regional
Office where the application was filed Contractors / Office/ Chief, QAHD
Consultants Materials
Engineers informing
venue and room
assignments
5 Take Written Examination Conduct of Written 2 hours BRS, DPWH NCR/ Regional
Examination Offices VII and XI Proctors
and Supervisors
6 Checking and Re- 10 days BRS Non-Technical
checking of Test Personnel/ TWG staff
Questionnaires and
Encoding of
42 | P a g e
Examinations
7 Receive Notification whether they Prepare/ Sign Report of 5 days TWG staff/ BRS Director/
passed/ failed result of examination Rating informing the DPWH Regional Office/
Examinees Chief, QAHD
8 Receive Certificate of Accreditation Prepare/ Issue 2 days TWG staff/ BRS Director
and IDs Department Order to
those who passed the
exam
Approval and signature 5 days Office of Secretary/ Asst.

of accreditation Secretary/ Secretary
documents
Issue Materials 2 days TWG staff

Certificates and IDs
END OF TRANSACTION
43 | P a g e
Frontline Service: Accreditation of Private Asphalt and Portland Cement Concrete Batching Plants

Private Asphalt and Portland cement Concrete Batching Plants
a. Application Letter
b. Accomplished Form for Accreditation (BRS Form No. 2)
c. Mayor Permit/Business Permit/Municipal License
d. Articles of Partnership or Articles of Incorporation as the case maybe, duly registered with
Securities and Exchange Commission
e. Quality Manual
Duration:
6 Days
Step Applicant/Client Service Provider Duration Person in Charge Fees Form
of Activity
1 Applicant files application Evaluates the Submitted 1 hr Material Testing Small(Below 50 Tons / Accomplished
with Supporting Documents Documents Division / Concerned Hr) Php 3,000.00 Form(BRS
intended for this purpose Section Chief Form No. 2)
Medium(50 to below that can be
100 tons/Hr) downloaded
Php 4,500.00 from the
Large(100 and Above DPWH official
tons/Hr) Php 6,000.00 website
(www.dpwh.g
ov.ph)
2 Arrange Schedule of 1 day Material Testing
Assessment/Inspection Division/ Division Chief
and informs the / Concerned
applicants Accreditors
3 Conduct Assessment 2 to 3 Material Testing
days Division/Concerned
Accreditors
4 Exit Dialogue with the Exit Dialogue with the 1 hr Material Testing
Accreditors Concerned Applicants Division/Concerned
Accreditors
5 Approval of Report 1 day Bureau Director/Dr.

Judy F. Sese/Asst.
Bureau Director/ Engr.
Reynaldo P. Faustino
44 | P a g e
6 Receive the Certificate Issuance of 1 day Materials Testing
Certificate/Release of Division / Concerned
Certificate Section Chief
END OF TRANSACTION
45 | P a g e
Frontline Service: Accreditation of Private Testing Laboratory

Private Testing Laboratories that can perform the testing of Materials for and in behalf of the
Department
a. Request Letter
b. Accomplished Application Form(BRS Form No. 1)
Duration:
5 days
Activity
1 Applicant files application with Evaluates the Submitted 1 hr Material Testing 1,000 Request Letter/O.R
Supporting Documents intended for Documents Division/Engr. Pesos of Accreditation
this purpose Liwayway M. de Jesus Fee/Accomplished
Application Form
2 Arrange Schedule of 1 day Material Testing
Assessments/Inspection Division/ Engr. Nestor
and informing the B. Caoile/ Engr.
applicants Liwayway M. de Jesus
3 Conduct Assessment 2 to 3 days Materials Testing

Division/Concerned
Accreditors
4 Exit Dialogue with the Accreditors Exit Dialogue with the 1 hr Material Testing
Concerned Applicants Division/Concerned
Accreditors
5 Approval of Report 1 day Bureau Director/Dr.

Judy F. Sese/Asst.
Bureau Director/
Engr. Reynaldo P.
Faustino
6 Receive the Certificate Issuance of Certificate/ 1 day Materials Testing
Release of Certificate Division/ Engr.
Liwayway M. de
Jesus/ Emelita V.
Jorge
END OF TRANSACTION
46 | P a g e
Frontline Services: Issuance of New Product / Technology Evaluation / Accreditation

Private Individual/Company or Suppliers with proposed New Product or Technology
Request Letter, product brochures/ literature, specification and test requirements
Duration:
a.) Small-Scale-1 1/2 yr & 20 days to 1 yr & 9 mos & 23 days
b.) Full-Scale- 5 1/2 yrs & 20 days to 5 yrs & 9 mos & 23 days
Activity
1 Proponent introduces new Evaluation of Technical Documents, 1 - 3 Days Research and
product/technologies Product Characteristics, Application Development Division /
and Test Methods to determine if Concerned Section
product will address DPWH needs Chief/ Division Chief
2 Verify if Product Specifications 2 days Rearch and

conformed with the Standard Development Division /
Specification Concerned Section Chief
/ Division Chief
3 Proponent submit samples of Product Laboratory Evaluation 2 weeks to 2 Rearch and
for Laboratory analysis months Development Division /
Concerned Section Chief
4 Pilot Trial Site Identification Pilot Trial Site Identification 2-3 days Technical Evaluation
Section Chief/
Concerned DEO/
Proponent
5 Conduct Site Condition Survey and 1-3 weeks Technical Evaluation
Evaluation Section Staff/
Concerned DEO
6 Inform the District Engineering 1-3 weeks Technical Evaluation
Office for the preparation of Section Staff /
Program of Works & Detailed Concerned DEO
Estimates
7 Construction & Supervision of Pilot Construction & Supervision of Pilot 3-6 months Technical Evaluation
Trials Trials Section Staff/Concerned
DEO
8 Final Inspection Final Inspection 1-3 days Technical Evaluation
Section Staff /
Concerned DEO/
Proponent
9 Monitor the Performance of Products/ Monitor the Performance of 2 days Technical Evaluation
Projects Products/ Projects Section Staff/
Concerned DEO/
Proponent
a.) Small-scale a.) 1yr
b.) Full-scale b.) 5 years
10 Final Evaluation and Report 3 months Technical Evaluation

Section Staff / Engr.
47 | P a g e
Victor Gonzales
11 Issuance of Certificate of 1 day Bureau Director / Dr.
Conditional Approval to Use the Judy F. Sese/Asst.
Product on DPWH Projects Bureau Director/ Engr.
12 Receive the Certificate Issuance of Accreditation 2 days Executive Committee /
Certificate to use the Product in Sec. Rogelio Singson
DPWH Projects
END OF TRANSACTION
48 | P a g e
Frontline Services: Evaluation of Construction Material Specifications as Requested by Other Government
and Private Entities

All Other Government and Private Entities
Request Letter
Duration:
10 days
Duration of Fees Form
Step Applicant/Client Service Provider Person in Charge
Activity
1 Letter Request transmit / forward to Receive the incoming request and 5mins BRS / Administrative
the office of Bureau Director forward it to the Office of the Division / Clerk
Director
2 Evaluation of Request and Forward 1 day Bureau Director / Dr.
it to the concerned Division Judy F. Sese / Asst.
Bureau Director / Engr.
3 Evaluation of Request / Query 5 days Standards

Development Division
/ SDD Staff / Engr.
Florencio Tutor
4 Draft corrected / evaluated 2 days Standards
specifications Development Division
/ SDD Staff / Engr.
Florencio Tutor
5 Draft Letter / Memo 1 day Standards
Development Division
/ Engr. Florencio Tutor
6 Receive the Report Finalize memorandum / letter and 1 day Bureau Director/Dr.
forward it to the concerned Judy F. Sese / Asst.
Agencies Bureau Director / Engr.
END OF TRANSACTION
49 | P a g e
PROCUREMENT SERVICE
Frontline Services: Goods and Services Division

Who may avail of the Service:
Merchants
As per request of the Merchants for bidding documents
How to Avail the Service:
Step Applicant/ Service Provider Duration of Activity Person In Charge Fees Form
Client
1 Supplier Facilitate Payment of Bid 20 minutes for Goods and Services Order of Order of
Documents for the Goods and Services Division Payment Payment
Procurement of Goods and Division to issue (Onofre B. Llanes (Goods and Form
Services Projects from DPWH approved request of Roberto P. Ting Jr.) Services
Central Office the order of Division
payments form) - Free
Issuance of Bid Documents for
centrally procurement of 20 minutes for Bid
Goods and Services Projects Goods and Services documents-
Division to issue (depending
approved request of on the
order of payment amount of
(Goods and Services the project).
Division form).
20 minutes for FMS

to issue approved
Order of Payment
(FMS form).
10 minutes for
HRAS-Cashier to
issue receipt of
Payment (OR).
10 minutes for -do-

Goods and Services
Division to issue bid
documents.
END OF TRANSACTION
50 | P a g e
PROCUREMENT SERVICE
FRONTLINE SERVICES - Civil Works Division
1. Purchase complete set of bidding documents (centrally procured projects)
2. DPWH Contractors accreditation and/ or updating
Clients: Contractors

Monday to Friday 8:00 AM to 5:00 PM
Duration:
Purchase Bid Documents- 1 hour
Registration of Contractors (New Applicant) 15-30 working days
Request for updating 7 working days
1. Any government issued I.D picture and authorization letter (if authorized representative)
2. Duly filled-up Registration Form, transmittal letter, and certified true copy of all required
documents) ex. PCAB, License, Mayors Permit, Tax Clearance, SEC Registration Certificate, DTI,
PhilGEPS Certificate and Audited Financial Statement and AITR both filed through Electronic Filing
and Payment System (EFPS)

Step Applicant/ Client Service Provider Duration of Activity Person in Charge Fees Form
1 Contractor Issuance of Bid * 20 minutes for PRS to issue Civil Works Order of Order of
Documents (Centrally- approved request of order of Division (Ma. Payment (PrS Payment
Procured Civil Works payment (PrS form). Victoria S. form)-Free Form
Projects) * 20 minutes for FMS to issue Gregorio)
approved order of Payment Bid
(FMS form). Procurement documents-
*10 minutes for HRAS- Service (depending on
Cashier to issue receipt of (Dir. Nimfa E. the amount of
payment (OR). Potante) the project.)
* 10 minutes for PRS to issue
bid documents.
Facilitate Payment of 15 minutes for PrS to issue

Bid Documents for ROs approved request of order of
/ DEOs; Procured Civil payment (PrS form)
Works Projects
-do- -do- -do-
51 | P a g e
2 Contractor (New Contractor 15 working days to issue Civil Works Registration Registrati
Applicant) Registration approved Contractors Division ( Ma. Form-Free on Form
Certificate (CRC) Registration Certificate Victoria S.
Gregorio )
Registry Unit
(Mariano N.
Carbonell)
Procurement
Service
(Dir. Nimfa E.
Potante
3 Registered Updated CRC 7 working days to issue Civil Works none none
Contractor updated documents Division ( Ma.
Victoria S.
Gregorio )
Registry Unit
( Mariano N.
Carbonell)
Procurement
Service
(Dir. Nimfa E.
Potante
END OF TRANSACTION
52 | P a g e
PROCUREMENT SERVICE
Frontline Service: Purchase of Bid Documents

Monday to Friday, 7:00AM to 4:00PM
Consultants
Per provisions of D.O 23 series of 2012
Duration:
21 Minutes
Activity
1 Consultancy Services Division 3 minutes Consultancy Service

(CSD) will receive and verify the Division /
submitted authority of the bidder Administrative Staff
to purchase bid. If found
Submit authority to purchase of Bid
unauthorized, the request will not None N/A
documents
be accepted.
2 CSD will prepare and issue Request 10 minutes Consultancy Service
for Order of Payment to the Division / BAC Support
consultant/liaison officer. Section
3 Payment of Bid Documents Instruct to go to the Financial FMS and Cashier N/A
Management Service (FMS) and
Cashier for the Payment.
4 Receive, record and get a copy of
Back to CSD for issuance of Bid official receipt of payment, issued Consulting Service /
8 minutes None N/A
Documents by the cashier Administrative Staff
5 Issue Bid Documents
END OF TRANSACTION
53 | P a g e
PROCUREMENT SERVICE
Frontline Service: Submission of Proposals

Consultants
Per provisions of D.O 23 series of 2012
Duration:
10 Minutes
Activity
1 Submit Application of Eligibility & Receive and record to the logbook

Shortlisting and Proposals to the all submitted Application for
Consultancy Service Division on or Eligibility & Shortlisting or
Consultancy Service
before due date. Ensure all proposals Technical and Financial Proposals
10 minutes Division / None N/A
are sealed. immediately.
Administrative Staff
2 CSD will prepare and issue Request
for Order of Payment to the
consultant/liaison officer.
END OF TRANSACTION
54 | P a g e
REGIONAL OFFICE
Frontline Service: Application for Issuance of Excavation Permit

Utility Companies
Complete Plans
Duration:
Four (4) Days
Activity
1 Applicant goes to Complaint and Assist/Refer to Regional 5 mins. Officer of the Day
Assistance Desk. Central Records
2 Applicant goes to Regional Central 1. Check completeness of the 15 mins.

Records and Submits letter of submitted requirements. Records Clerk
application for Excavation Permit 2. If complete, receive record and 10 mins. Records Section
together with documentary require attach routine slip on the letter Administrative
of application. Division
Refer to Maintenance Division.
3. For incomplete requirements, 10 mins.
give applicant checklist of
requirements to facilitate the
processing of application Letter
of application is returned.
3 Applicant together with Record Clerk 1. Receive, record application and 10 mins. Receiving Clerk
goes to Maintenance Division. forward to the Division Chief
for assignment.
2. Inform applicant to return after 10 mins. Clerk
five (5) days to pick-up/receive
permit at the Regional Central
Records.
3. Division Chief assigns 10 mins. Division Chief
application to Evaluator.
4. Assess, evaluate, process 30 mins Evaluator
application and documentary
requirements.
5. Recommend field inspection if 15 mins. Evaluator
data/plans are incomplete
4 Application goes to Cashier, Cash Record payment and issue official 2 days Evaluator
Section to pay corresponding fee. receipt
5 Application to Cashier, Cash Section Record payment and issue official 15 mins Cashier
to pay corresponding fee. receipt
6 Applicant submit official receipt Prepare Excavation Permit for 10 mins. Evaluator
payment Evaluator. signature/approval of the
Regional Director
7 Applicant wait for the approval of 1. Signs approved Excavation 15 mins. Regional Drector
Permit by Regional Director Permit
2. Record and release permit and Clerk

Regional Central Record
8 Applicant goes to Regional Central Record, get files and release of 10 mins. Records Clerk
Record to pick-up approved Excavation Permit to applicant
Excavation Permit.
END OF TRANSACTION
55 | P a g e
REGIONAL OFFICE
Frontline Service: Application for Highway Permit for Extraordinary Types of Freight Truck and other
Vehicle


Transport Companies/Movers/Contractors
1) Xerox copies of latest Registration Certificate and Official Receipt of Registration

2 Two copies of technical data of the vehicle either on manufacturer's brochures or diagrams duly
signed by the owner/operator
3) Specific route to be taken and the bridge(s) names and present capacity to be crossed by the
vehicle duly signed by the owner/operator
4) Two copies of plans and computations for shoring and/or reinforcement of the bridge
5) Xerox copy of the expired perm
Duration:
Three (3) Days
Activity
1 Applicant goes to Complaint and Assist/Refer to Regional Central 5 mins. Officer of the Day
Assistance Desk Records
2 Applicant goes to Regional Central 1. Check completeness of the 10 mins. Records Clerk
Records and submits letter of submitted requirements. Records Section
application for Special Permit to 2. If complete, receive, record and 5 mins. Administrative
Travel for Extraordinary Types of attach routine slip on the letter Division
Freight Trucks and other Vehicles of application.
together with documentary Refer to Planning and Design
requirements. Division (PDD)
processing of application.
Letter of application is returned.
3 Applicant together with Records 1. Receive, record application and 5 mins. Receiving Clerk /
Clerk goes to PDD. forward to the Division Chief for
assignment.
Records.
3. Division Chief assigns application 5 mins. Division Chief
to Evaluator.
4. Assess, evaluate, process 2 days Evaluator
requirements.
Recommend field inspection if
5. Prepare Highway Permit for 20 mins. Evaluator
signature/approval of the
Regional Director
56 | P a g e
1. Sign, approve/disapprove 5 mins. Regional Director
Highway Permit
2. Release Special Permit to 5 mins. Clerk
Central Records
4 Applicant goes to Central Records to Record, get files and release 5 mins. Records Clerk
pick-up approved/disapproved approved special permit or
permit disapproved application
END OF TRANSACTION
57 | P a g e
REGIONAL OFFICE
Frontline Service: Application for Issuance of Utility Attachment Permit on Bridge

Utility Companies
Complete Plans and Location Sketch
Duration:
Eight (8) Days
Activity
application for issuances of utility 2. If complete, receive, record and 15 mins. Administrative
attachment permit together with attach routine slip on the letter Division
documentary requirements. of application.
Refer to Planning and Design
Division (PDD)
3 Applicant together with Records 1. Receive, record application and 15 mins. Clerk
Clerk goes to PDD. forward to the Division Chief for
assignment.
fifteen (15) days to pick-
up/receive permit at the
Regional Central Records.
3. Division Chief assigns application 15 mins. Division Chief
to Evaluator.
4. Assess, evaluate, process 4 days
requirements.
5. Recommend field inspection if
6. Conduct field/site inspection 3 days
7. Prepare Highway Permit for 1 day
signature/approval of the
Regional Director
1. Sign, approve/disapprove 15 mins. Regional Director
Highway Permit
2. Release Special Permit to 15 mins.
Central Records
4 Applicant goes to Central Records to 1. Record, get files and release 15 mins. Records Clerk
pick-up approved/disapproved approved special permit or
permit disapproved application
END OF TRANSACTION
58 | P a g e
DISTRICT ENGINEERING OFFICE
Frontline Service: Application for Issuance of Excavation Permit on National Roads

Utility Companies (Water Districts, Telephone Companies, etc.
Complete Plans, Quantity to be Excavate
Duration:
Five (5) Days
Activity
application for issuances of 2. If complete, receive, record and 15 mins. Administrative
Excavation Permit on National Roads attach routine slip on the letter Division
together with documents required. of application.
Refer to Maintenance Division
3. For incomplete requirements,
give applicant checklist of 15 mins.
Clerk goes Maintenance Section. forward to the Division Chief for Maintenance Section
assignment.
five (5) days to pick-up/receive Maintenance Section
Records.
3. Assigns application to Evaluator 15 mins. Section Chief
4. Assess, evaluate, process 1 days Evaluator
requirements.
5. Recommend field inspection if 15 mins. Evaluator
6. Conduct field/site inspection 5 days Evaluator
4 Applicant together with Maintenance 7. Prepare Permit for 30 mins. Evaluator
Area Engineer conducts field signature/approval of the
inspection. District Engineer
5 Applicant goes to cashier, Cash 1. Receive payment and issue 30 mins. Cashier, Cash Section
Section to pay corresponding fee. Official Receipt
6 Applicant submits official receipt of 1. Prepare Excavation Permit for 15 mins. Evaluator
payment to Area Engineer. signature/approval of District
Engineer
7 Applicant waits for the approved of 1. Sign Excavation Permit 30 mins District Engineer
permit by the Regional Director. 2. Record and release permit to
Record Section
8 Applicant goes to Record Section to Record, get files and release 15 mins Records Clerk
pick-up approved Excavation Permit Excavation Permit to applicant.
END OF TRANSACTION
59 | P a g e
DPWH DISTRICT ENGINEERING OFFICE
Frontline Service: Application for Issuance of DPWH Clearance for Billboard, Utility Poles, etc.

Advertising Agency, Electric and Telephone Companies, etc.
Billboards: Plans, Structural Design Analyses, Specs
Utility Poles: Complete Plans and Location Sketches
Duration:
Six (6) Days
Activity
application for issuances of DPWH 2. If complete, receive, record and 15 mins. Administrative
Clearance for Signs and Signboard attach routine slip on the letter Division
Structures (Billboards), or Utility of application.
Poles as the case maybe together Refer to Maintenance Division
with documents requirements. 3. For incomplete requirements,
give applicant checklist of 15 mins.
Clerk goes Maintenance Section. forward to the Division Chief for Maintenance Section
assignment.
permit at the Records Section.
3. Assigns application to Area 15 mins. Area Engineer
Engineer
4. Conduct of field/site inspection 3 days Area Engineer
5. Process/evaluate application 3 days Maintenance Office
and documentary requirements Engineer
6. Prepare clearance for signature 30 mins. Maintenance Office
of the District Engineer Engineer
1. Sign, approve Clearance 15 mins. District Engineer Clerk
2. Record clearance to Records 15 mins.
Section
4 Applicant goes to Central Records to 1. Record, get files and release to 15 mins. Records Clerk
pick-up approved/disapproved applicant DPWH Clearance.
clearance
END OF TRANSACTION
60 | P a g e
Stakeholders Affairs Division
Stakeholders Relations Service
Department of Public Works and Highways
Bonifacio Drive, Port Area, Manila
www.dpwh.gov.ph
24/7 Call Center 165-02
61 | P a g e

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2016 EDITION

Mission, Vision, DPWH Quality Policy, Core Values........................................................................................... 1

DPWH Directory .................................................................................................................................................. 2

STAKEHOLDERS RELATIONS SERVICE ................................................................................................................. 4

NATIONAL BUILDING CODE DEVELOPMENT OFFICE (NBCDO) .......................................................................... 6

HUMAN RESOURCES AND ADMINISTRATIVE SERVICE (HRAS) ........................................................................ 13

LEGAL SERVICE .................................................................................................................................................. 14

BUREAU OF RESEARCH AND STANDARDS (BRS) .............................................................................................. 40

PROCUREMENT SERVICE (PRS) ......................................................................................................................... 49

REGIONAL OFFICES ............................................................................................................................................ 54

DISTRICT ENGINEERING OFFICE ........................................................................................................................ 58

DPWH QUALITY POLICY

DPWH CORE VALUES

TEAMWORK Working together in an environment of trust, fairness, respect cooperation and

Schedule of Availability of Service:

How to Avail of the Service:

ELIZABETH P. PILORIN, CESO III

Schedule of Availability of Service:

Approval of the evaluation report 1-2 days

ELIZABETH P. PILORIN, CESO III

Schedule of Availability of Service:

Record, secure files and transmit 30 minutes Clerk, NBCDO

5 Record, secure files and transmit 30 minutes Clerk, NBCDO None

9 Review, evaluate appeal and all 5 days NBCDO Legal Staff /

10 Set schedule of Site Inspection 3 days Legal Staff /

11 Appellee / Appellant receive / Issue Notice of Inspection to 5 days Technical Staff

14 Prepare Decision / Resolution / 60 days NBCDO Legal Staff

16 Review and affix initial on 2 days Project Director,

17 Transmit Decision / Resolution / 30 minutes Clerk / Utility

18 Receive, record Decision / 30 minutes Clerk (Office of the

Schedule of Availability of Service:

Schedule of Availability of Service:

9 Prepare and submit technical Within 30 Inspectorate Team

14 Record, get files and transmit 30 minutes

Schedule of Availability of Service:

4 Releases / forwards the referral 2-5 minutes Administrative

Schedule of Availability of Service:

Schedule of Availability of Service:

3 Issue Notice of Taking informing the 1 day Director, NONE

14 Release of the corresponding 30 days DBM NONE

28 Prepare and process vouchers for 1 day Legal Service or NONE

Schedule of Availability of Service:

Schedule of Availability of Service:

Schedule of Availability of Service:

21 Proceed to the Bureau of Internal 1 day Officer of the Day None

Schedule of Availability of Service:

8 Serve the first offer of 1 day Right-of-Way (ROW) NONE

15 Initiate filing of expropriation if no prescribed Legal Service or NONE

Notify the Cash Division/Section

31 Facilitate the request for the 1 day Legal Service upon

LEGAL SERVICE RIGHT-OF-WAY ACQUISITION & ENFORCEMENT DIVISION

Schedule of Availability of Service:

b. Adequate social services in

c. Manpower training and livelihood

Quezon City NAPC/ NONE

Schedule of Availability of Service:

6 Checking and Re- 10 days BRS non-Technical

8 Receive notification re: conduct of Issuance of 2 days TWG staff

11 Receive Certificate of Accreditation Prepare/Issue 2 days TWG staff / BRS Director

Approval and signature 5 days Office of Secretary /

Issue Materials Engineer 2 days TWG Staff

Schedule of Availability of Service:

How to Avail of the Service:

Approval and signature 5 days Office of Secretary/ Asst.