Eoi Ud 2021

File No.
BSNLCO-SMCM/23(11)/2/2021-SM-CM
Opportunity for “Universal Distributor – 2021”
BHARAT SANCHAR NIGAM LIMITED

Sales & Marketing-CM
Opportunity to become Universal Distributor of BSNL for selling

SIM/C- TOPUP and other BSNL Products /services
NO. DATED. 23.03.2021
1. PROPOSALS are invited from interested and eligible firms/companies for

Universal Distributorship for selling/ distributing BSNL's SIM/Recharge / TOPUP
or other BSNL Products/Services (as BSNL may permit from time to time) on
non-exclusive basis. The eligible companies can start selling BSNL
Products/services after entering into an agreement(s) with BSNL. This policy is
open for all who meet the eligibility criteria prescribed herein below. Interested &
eligible company/Firm may submit proposal on any working day during business
hours at the following address:-
GM (Sales& Mktg.-CM),
Bharat Sanchar Nigam Limited,
Room No. 702, 7th Floor, Bharat Sanchar Bhawan,
Janpath, New Delhi - 110001.
2. PROCESSING FEE as mentioned in para 7.1, in the form of DD in favour

of
“Accounts Officer (Cash), BSNL CO., New Delhi”, will have to be deposited
along with the proposal else the proposal will not be considered. This processing
fee is neither transferable nor refundable.
3. On receipt of proposal from eligible company/ firm, BSNL will scrutinize them and
convey approval or rejection. Successful Company/ Firm meeting all eligibility
criteria will need to sign agreement(s) with BSNL Corporate office at Janpath,
New Delhi within 30 days of approval.
4. BSNL reserves the right to review the Universal Distributor policy-2021 or any
elements thereof based on its business needs any time at its discretion.
5. SCOPE OF WORK:
5.1 Universal Distributor shall be allowed to sale BSNL products/Services i.e. SIM and
C-top-up and other BSNL products/Services across PAN India.
5.2 Selling of all BSNL Products and services purchased by Universal Distributor through
Sub Distributors (SDs) or retailers.
5.3 Establishment of Two tier structure or ---- three tier structure or both by incorporating
intermediate channel of SDs. for distribution of BSNL products/services
5.4 Universal Distributor have to sell SIM/recharge/ C-topup to prepaid and / or post paid
bill payment and / other BSNL products/Services (as defined in BSNL’s Universal Policy
– 2021 and any revision thereof) etc. as decided by BSNL from time to time through its
established retail network.
1
File No.BSNLCO-SMCM/23(11)/2/2021-SM-CM
5.5 Universal Distributor and BSNL shall act on a principal to principal basis and at no
time, the distributor shall act in the capacity of an agent of BSNL. Further, Universal
Distributor shall not have any right or authority to negotiate, conclude or execute any
contract or legal document with any third person in the name of BSNL; to assume,
create, or incur any liability of any kind, express or implied, against or in the name of
BSNL; or to otherwise act as the representative of BSNL, unless expressly authorized in
writing by BSNL.
5.6 The Universal Distributor shall be responsible for investment in setting up requisite
infrastructure viz. outlets, portals, servers, leased connectivity etc. for sale of the BSNL
Products/Services. Universal Distributor shall maintain a suitable organization for the
marketing & distribution of BSNL products/Services. The Universal Distributor shall make
its best efforts to always act in the interest of both the BSNL and its subscribers.
5.7 Universal Distributor shall integrate its system with BSNL’s zonal C-Topup
systems/ITPC/Pyro/ERP etc. and will ensure security of data link by way of Firewall/ IDS
etc. C-Topup/ITPC vendor will share APIs or any other suitable methodology for the
integration purpose.
5.8 The reports needed by BSNL for reconciliation and monitoring purpose will have to
be developed by both parties and will be validated by BSNL team appointed by the GM
(CMTS), Nodal Center/ITPC before start of actual application.
5.9 The Universal Distributor shall store all records of sale at the Central server for a
period of at least one year to enable tracking of Sale etc by Law enforcement agencies in
India.
5.10 BSNL may from time to time provide information, training and assistance relating to
the BSNL Products. The training will be free of cost at a venue/training centre chosen by
the BSNL at its discretion. The Universal Distributor shall bear all costs relating to the
training including travel, accommodation and subsistence costs of such representatives.
5.11 BSNL may provide the marketing material to the Universal Distributor. It will not be
obligatory and binding on the BSNL to provide all the above material, and will be
provided as per availability only.
5.12 BSNL/ its representatives will have unlimited access to the business premises of
the Universal distributor to check, from time to time, Universal Distributor operations,
including:
i. The process of selling and customer problem resolution,

ii. To identify problems and suggest solutions for Universal Distributor to implement
remedial measures,
iii. Inspect and audit any or all statutory and other books of records and accounts
5.13 BSNL shall not be liable for any loss, pilferage or damage to the goods stored and
sold at the premises and the merchandise shall be the entire responsibility of Universal
Distributor.
2
6. ELIGIBILITY REQUIREMENTS:
a. Universal Distributor should be an Indian registered proprietorship firm,

partnership firms or company.
b. The company should not have substantial equity stake (10 % or more) in & of any
Basic services/Cellular services/Internet services/Unified Access
services/National Long Distance services operating company / companies in
India.
c. The company should not be a Licensed Service Provider to provide Basic

services/Cellular Services/ Internet services/ Unified access services/NLD
services anywhere in India
d. Turn over: Turnover is defined as sales proceeds as per audited P&L account
of the firm, submitted for last financial year. A copy of income tax return should
also be submitted along with required turnover of Rs. 20 Cr for the last financial
year.
E Experience: Interested firms must be having an experience of

distributor/dealer of Telecom / FMCG / Electronics / Electrical / any other
products and having experience of 3 years of last 5 years. Interested firms should
be managing established retail chain in minimum 5 states of India with minimum
500 POS in total.
Experience certificate should be issued by at least an officer of Group A or
equivalent rank in case of a Govt. or PSU. In case of Pvt Operator / concern, the
experience certificate should be issued by marketing head of the company on
their letter head pad. The experience certificate may also be issued by any other
appropriate level official of the company, authorized to issue such certificate. In
case of partnership firm, the experience claim should be in the name of the firm
and not in the name of its partner, in other word the experience of partner will not
be taken as the experience of the firm.
The experience certificate on the letter head of the company should clearly
mention the following:
1. Date of issue
2. Name & designation of the officer issuing the certificate
3. Address and contact details of the officer issuing the certificates
4. Period of experience
5. Statement which proves the retail (in minimum 5 states of India with minimum
500 POS in total) chain.
6. Comments on quality of performance i.e. satisfactory/unsatisfactory
f. A detailed product list for FMCG industry is provided in Annexure-D. A copy of

Certificate from Telecom/FMCG/Electronics/Electrical/any other products should
be attached. In case there is ambiguity in the interpretation of Annexure-D, the
decision of GM (Sales & Mktg.), BSNL CO will be considered final.
3
g. Other requirements:
i. Bidder should have a valid PAN and TAN
ii. Bidder should have a valid Goods and Services Tax (GST) registration
Certificate No. for each state.
iii. Bidder should provide a self-declaration along with the evidence that the
bidder is not black listed by the GST authorities and in case the Bidder gets
black-listed during the tenure of BSNL contract, any loss of credit to BSNL
due to this default shall be indemnified by the Bidder
iv. Bidder should provide a self-declaration along with the evidence that the
bidder is not black listed by the any other Govt./PSU/ any other
authorities/Company.
v. In case of multiple Goods and Services Tax Identification Number (GSTIN),
all the numbers can be provided as Annexure.
7. LIST OF DOCUMENTS to be submitted as part of the proposal:
7.1 A Demand Draft (DD) in lieu of processing fee @Rs.20000/- along with
applicable GST from a Nationalized / Scheduled Bank.
7.2 Certificate of incorporation/ registration.
7.3 Copy of Articles & Memorandum of Association or Partnership deed or
Proprietorship deed duly certified by authorised person(s) in case of firm(s) /
person authorised by the Board of Directors of the Company as the case may
be.
7.4 Details of the firm in case of proprietorship firm, details of the proprietor, in
case of partnership firm details of partners and in case of company, a list of
Directors on the Board of the company with their address(es), contact
telephone numbers, email-ids, DIN of each director, CIN of the company etc.
7.5 Board’s/ Management’s resolution in favour of authorized signatory along
with attestation of the signature of the authorized signatory.
7.6 Documents, an experience certificate or running agreement(s) establishing

satisfactory experience from the concerned agency to which the applicant has
been providing / is providing the said products with minimum number of
required POS (Point of Sale) in minimum 5 states of the India duly certified by
authorised person(s) in case of firm(s) / person authorised by the Board of
Directors of the Company, as the case may be. (Annexure-I).
7.7 Latest audited/ certified financial statement and annual report of the
company/firm in support of the eligibility criteria or a certificate from the
statutory auditors of the company to establish required turnover of last
financial year duly certified by authorised person(s) in case of firm(s) / person
authorised by the Board of Directors of the Company, as the case may be.
7.8 Attested copy of GST Registration number.
7.9 Attested copy of PAN/GIR Number
7.10 Latest Income Tax clearance certificate.
7.11 Attested copy of filled “Annexure- A to Annexure-I and Annexure-M
7.12 Contact details i.e. Name, mail id, phone no., mobile no., fax no. of a
responsible person for liaising in this matter
7.13 Any other supporting documents as asked or called for.
8. PERFORMANCE BANK GUARANTEE (PBG)
a. The Bank Guarantee of Rs. 10 Lacs, is to be provided within 15 days of signing of

the agreement(s). (Annexure-E) The Bank Guarantee should be valid for 33 months.
No interest is payable on performance bank guarantee. In the event of extension of
agreement(s), BG shall be revalidated for a period commensurate with the extension
period.
4
b. Without prejudice to its right of any other remedies BSNL shall, on failure of the
Universal Distributor to provide services under the agreement(s) or in case of breach of
any terms & conditions of the agreement(s) by Universal Distributor or on failure of
Universal Distributor to start the business within 6 months of signing of agreement(s) or
failure of Universal Distributor to achieve minimum committed annual sale target as
indicated against Sl. No. 16, of BSNL products/services i.e. C-top/RC and SIM etc. ,
encash/ forfeit the said PBG in part or full.
c. Without prejudice to its right of any other remedies available to it, BSNL
reserves the right to deduct any amount of whatsoever due to BSNL against
agreement(s) from said PBG. The said PBG shall be discharged by BSNL after
successful completion of obligations under agreement(s).
9. AREA OF OPERATION:
Universal Distributor will be allowed to sale BSNL Products and services across PAN
India in various telecom circles/Districts. List of BSNL Telecom Circles/Districts is
mentioned below:-
S. No. Name of Zone Name of circles/Districts with its head quarters

Andaman & Nicobar - Port Blair
Assam – Guwahati
Bihar – Patna
Jharkhand – Ranchi
1 EAST Kolkata TD – Kolkata
Northeast Telecom – I – Shillong
Northeast Telecom - II – Dimapur
West Bengal – Kolkata
Orissa –Bhubaneswar
Haryana – Ambala
Himachal Pradesh – Shimla
Jammu & Kashmir – Jammu/Srinagar
Punjab – Chandigarh
2 NORTH
Rajasthan – Jaipur
Uttarakhand – Dehradun
Uttar Pradesh (East) – Lucknow
Uttar Pradesh (West) – Meerut
Chhattisgarh – Raipur
Gujarat – Ahmedabad
3 WEST
Madhya Pradesh – Bhopal
Maharashtra – Mumbai
Andhra Pradesh – Hyderabad
Chennai TD – Chennai
Karnataka – Bangaluru
4 SOUTH
Kerala – Thiruvananthapuram
Tamil Nadu – Chennai
Telengana
5
i. Universal Distributors have to sign agreement(s) in BSNL Corporate office,

New Delhi. They may purchase inventory from any nodal SSA/BA of the
circle across PAN India.
ii. The Universal Distributor shall sell BSNL product/services to customers
BSNL Products through established retail network across the PAN India.
iii. Universal Distributor will arrange communication / transaction links among
its web portal and PoS at its own cost. BSNL shall not provide any
technical or other support for distribution network.
10. SELECTION PROCESS:-
a. Universal Distributor will be selected on non-exclusive basis.
b. The proposals from companies/ firms shall be scrutinized by Sales & Marketing–CM
Cell of the BSNL corporate office, New Delhi. Successful firms meeting all eligibility
criteria shall be declared as empanelled in BSNL as Universal Distributor.
c. The empanelled company/firm shall approach BSNL Corporate Office, Janpath, New
Delhi for signing of agreement(s).
d. Universal Distributor will have to sign agreement(s) within 30 days from the date of
empanelment on non-judicial stamp paper of Rs.100/- to be arranged by Universal
Distributor
e. BSNL reserves the right to accept or reject any or all the Universal Distributor request
in part or in full, without assigning any reason whatsoever.
f. The empanelment of the Universal Distributor for BSNL services shall be without
prejudice to the right of BSNL to market these services from its existing or outlets
including customer service centres. Nothing shall prevent BSNL to work out and
introduce in future.
11. Category of Universal Distributor:- Category of Universal Distributor will be

decided based on monthly minimum SIM sale and C-top-up.
Category of
Minimum C-top-up Sale per Universal
S. No. SIM Sale per month month Distributor
1 50001 and above 5 Cr. Crown
2 25001 to 50000 1.2 cr. Diamond

3 20001 to 25000 1 Cr. Platinum
4 16001 to 20000 80 lacs Gold
5 12001 to 16000 70 lacs Silver
6 10000 to 12000 50 lacs Bronze
For deciding the category both of the parameter i.e. SIM and recharge
must be met.
Below 10000 SIM or below 50 lacs CTOP-up Un-categorized
6
12. DURATION OF AGREEMENT(S): The Universal distributor shall initially be for a

period of Twenty Seven months (which includes three months for the
preparations for roll out) from the date of agreement(s) and will be subjected to
review of performance and imposition of penalty , by BSNL as described below:.
13. Performance review/ Penalty: -
(a) During the agreement(s) period:-

(i)The Universal distributor will have to achieve minimum 50% of the SIM and recharge
/C- top up annual sale target on year to year basis to have continuity for the
agreement(s) period of two years.
(ii) If Universal Distributor will not achieve minimum annual target of 50% for year to
year extension of agreement(s), a penalty equal to PBG amount i.e. 10 lacs inclusive of
GST , will be imposed on Universal Distributor.
(b) After the completion of agreement(s) of two year:-
(i)Performance of Universal Distributor shall be evaluated for 24 months.

(ii).If Universal Distributor remain in uncategorized category for 6 month or more, out of
24 months, a penalty of an amount equal to PBG amount i.e. 10 lacs inclusive of GST
will be imposed on Universal Distributor.
Note: GM(S&M)-CM at BSNL CO may relax/reduce the above penalty if found justified.
14. EXTENSION: Universal Distributor shall request to BSNL for extension of its
agreement(s) well in advance from the end date of its agreement(s). The agreement(s)
shall be extended for willing Universal Distributor on year-to-year basis for a period of
two years at BSNL discretion with approval of Director (CM) subject to condition that:-
i. 100 % Achievement of the sales targets during previous years or

ii. Universal distributor has paid applicable penalty in full (As indicated in para-13(b)
15. ROLL OUT PLAN: Universal distributor will install its system, will ensure integration
with BSNL network elements like Sanchar-Soft, C-Top-up system etc., and arrange for
successful verification of provisioning, delivery and charging/reconciliation of
recharge/top-up transactions within a period of three months from the date of signing
of agreement(s). The monitoring of annual performance against the sales target will
commence from such date of launch of service.
16. ANNUAL SALES TARGET for SIM/C-TOP-UP:
a. For Recharge/C-top-up Rs. 12 Cr.

b. For SIM sale: - 2,00000
17. MINIMUM PURCHASE: In order to avoid frequent and small quantity purchase
requisitions from Universal Distributor, a minimum order quantity of Rs. 1 Lac will have
to be purchased by all Category of Universal Distributor. Material can be issued to
Universal Distributor against RTGS / Cheque on realization of Money in BSNL account
or against Cash / Draft. The preferred mode for fund transfer for the Universal Distributor
to get material is RTGS.
7
18. COMMISSION/DISCOUNT: Discount/Commission offered to Universal distributor will

be as per Annexure-J of Universal Distributor EOI. Sharing of commission/discount
UD (Urban Distributor), SD (Sub Distributor) and Retailers is defined under Annexure-
K of UD (Universal Distributor) EOI.
Note: - The discount/margin as per Annexure-J can be reviewed/ modified / withdrawn

by BSNL at any time and decision of BSNL in this regard will be final.
19. Trade Scheme /Incentive scheme:-
Attractive trade discounts / incentive schemes may be offered by BSNL to the Universal
Distributor time to time as per prevalent market dynamics. This scheme will be subject to
change from time to time. The current Trade scheme and MNP scheme is as per
Annexure-L of Universal Distributor (UD) EOI.
20. Billing procedure for payment of Commission/Discount/Margin/Incentive to

Universal Distributor:-
a. BSNL will charge GST on the price at the transaction value i.e. the price at which
BSNL sells its products to Universal distributor. BSNL would raise sale invoice for
sale of BSNL products to Universal distributor. BSNL would raise invoice on GST
registered premise only.
b. GST paid by Universal distributor to BSNL shall be available to the Universal

distributor as input tax credit which can be set off against the GST charged by
Universal Distributors
c. Methodology for discount/ Applicable Tax deductions/ reconciliation/ accounting

related instructions/ guidelines shall be issued by concerned cell of BSNL CO
from time to time.
d. Secondary / subsequent incentives such as incentive on FRC/RC, any scheme

based incentive, FOS incentive etc. To Universal distributor shall be given online
in the form of c-top-up value through any platform like Sanchar-soft/Pyro/ERP
after levy of applicable taxes i.e. TDS /GST etc, wherever applicable.
e. For the subsequent incentives provided by BSNL Universal distributor will raise
an invoice (along with applicable GST) on BSNL. Since incentive is paid to
Universal distributor in the form of c-topup, BSNL will also raise an invoice (along
with applicable GST) on the Universal Distributors for allocation of such c-topup
value
f. Where Universal distributor is not registered under GST Act, it shall be the
responsibility of BSNL to discharge liability under reverse charge mechanism. It is
further agreed that Universal distributor shall not charge tax on invoice
8
g. BSNL shall, withhold tax at source under Chapter XVIIB of the IT Act, 1961 on
the secondary/ subsequent incentives provided to Universal distributor for sale of
BSNL Products)
h. GST paid by Universal distributor to BSNL and by BSNL to Universal Distributors

(as the case maybe w.r.t. secondary / subsequent incentives granted by BSNL)
shall be available to Universal Distributor and BSNL, respectively, as input tax
credit which can be set off against the GST charged by Universal distributor or
BSNL
i. The invoices raised by Universal distributor and BSNL should comply with all the
conditions as prescribed under the tax invoice rules under Central Goods and
Service Tax Rules, 2017
j. The rate of discount/ margin/ incentive needs to be reviewed with every change
in the rate of GST in order to keep it at par with or lower than the current rate
applicable on face value.
k. In case of secondary/ subsequent incentives provided to the Universal

distributor, it shall be the responsibility of Universal distributor to raise appropriate
tax invoice as per the provisions of GST Act. BSNL reserves the right to be
indemnified for the credit loss in case BSNL is unable to claim the ITC for any
non-compliance/ default in raising appropriate invoice by Universal Distributor.
Further all invoices should be sent to BSNL promptly and in no case beyond 30
days of Invoice date.
Further Universal distributor is required to comply following requirements w.r.t. issuance
of invoice:
i. All the details of Universal distributor (name, address, GSTIN/ unregistered vendor,
place of supply, SAC/ HSN code etc.) and other mandatory details shall be mentioned
on the invoice;
ii. Invoice/DN/CN need to be issued timely within the time prescribed under GST law;
iii. In case of any deficient supply, BSNL shall convey the same in a reasonable time to
enable the Universal distributor to issue credit note and take tax adjustment;
iv. It would be the responsibility of Universal distributor to declare correct information on

invoice and GST portal viz. the amount, the place of supply, rate of tax etc. In case, the
eligibility of input tax credit is questioned or denied to BSNL on account of default by
Universal Distributor, the same would be recovered by BSNL from Universal distributor;
v. Registered location of the both the parties i.e. BSNL and Universal Distributor should
be mentioned in the agreement(s) with GSTIN No. Further, Universal distributor should
raise invoices at the registered premise of BSNL for availment of credit and ensure that
the place of supply as per GST law is same as registered premise;
vi. It shall be the responsibility of Universal distributor to raise invoice within the
prescribed timelines.
a. In case of any deficient supply or incomplete supply both at the time of sale of
BSNL products or at the time of subsequent incentives provided to the Universal
distributor, it shall be the responsibility of Universal distributor to issue GST
compliance credit note within the reasonable time and take tax adjustment. In
case Universal distributor fails to issue proper credit note within the time
stipulated under the GST law the taxes charged and not adjusted would be borne
by Universal distributor.
9
b. Universal distributor to comply with all the compliances as may be prescribed to

ensure that compliance rating is not reduced below the prescribed limit as laid
down under GST Act and GST regulations. Universal distributor to submit a self-
declaration from time to time, that they are not black-listed on the GST portal.
Notwithstanding anything contained in agreement(s), in the event of black listing
of supplier i.e. compliance rating reduced below the prescribed limit, the amount
related to tax shall be paid to supplier only on receipt of input tax credit to BSNL
c. GST (if applicable) on account of liquidated damages due to delay in supply

would be borne by Universal distributor.
d. The place of supply under GST Act shall be the place of supply as determined
under purchase order raised by BSNL. It shall be the responsibility of Universal
Distributor to intimate BSNL well in advance in case of deviation /
disagreement(s) with the place of supply as determined in PO
e. Universal distributor agrees to share the monthly information with BSNL which
would be uploaded by Universal Distributor in its GSTR -1 along with the
information of input credit to be claimed by BSNL in such month. It shall be the
responsibility of Universal distributor to provide reconciliation statement of all the
supplies made by it including issuance of credit note, debit note or other
documents as prescribed, within 30th September following the end of relevant
financial year.
21. TAX LIABILITY: Universal Distributors have to comply with all applicable taxes
as per Central / States/ Local Laws.
a. The Universal Distributor shall place an order for purchase of products from
BSNL.
b. Upon dispatch of ordered products, BSNL shall raise an invoice on the Universal
Distributor, net of applicable discount to be provided to the Universal Distributor.
BSNL’s designated nodal officer to verify and sign the invoice and forward it to
the Accounts Department.
c. BSNL will charge GST on the transaction value i.e. the price at which BSNL sells
its products to the Universal Distributor. BSNL would raise tax invoice for sale of
BSNL products to the Universal Distributor.
d. Universal Distributor will be responsible for intimating their state-wise GSTIN(s) to
BSNL for billing purposes (in case Universal Distributor are registered in multiple
states)
e. For the purpose of this agreement(s), the place of supply under GST shall be
determined in terms of applicable GST laws and regulations. The location of
Universal Distributor for GST purposes shall be the location from which the
Universal Distributor raises a purchase order on BSNL.
f. GST paid by Universal Distributor to BSNL shall be available to the Universal
Distributor as ITC, which can be set off against the GST charged by Universal
Distributor on its further supply.
g. BSNL shall, on a conservative basis, withhold tax at source under Chapter XVIIB
of the IT Act, 1961 on all discounts/ margin provided to the Universal Distributor
for sale of BSNL Products/services and the same will be treated as a sale
consideration.
h. Methodology and applicable tax deduction on payment like discount at the time
of sale of BSNL Products etc. to Universal Distributor may be changed from time
to time & necessary instructions shall be issued by concerned cell of BSNL CO.
10
i. The rate of discount on sale of BSNL products needs to be reviewed with every
change in the rate of GST.
j. The invoices raised by BSNL shall comply with all the conditions as prescribed
under the GST laws in force.
k. In case of any deficient supply or incomplete supply both at the time of sale of
BSNL products BSNL shall issue a credit note and Universal Distributor hereby
accepts to acknowledge and account this credit note. The Universal Distributor
represents to take appropriate action to enable BSNL to get a GST deduction
whenever applicable.
l. Universal Distributor to comply with all the compliances as may be prescribed to
ensure that compliance rating is not reduced below the prescribed limit as laid
down under GST Act and GST regulations.
m. Applicable Tax deductions/ reconciliation/ accounting related instructions/
guidelines shall be issued by concerned cell of BSNL CO, which shall be
applicable to BA/circle/SSA.
n. Further the Universal Distributor is required to declare correct information on

GST portal viz. the amount, the place of supply, rate of tax etc as mentioned on
the invoice raised by BSNL. In case, the eligibility of input tax credit is questioned
or denied to Universal distributor on account of default by the Universal
Distributor, the same would be not recovered from BSNL by the Universal
Distributor;
BSNL reserves the right to amend and the Universal Distributor agrees to the
amended procedure which may be required pursuant to changes in GST law or
pursuant to changes in BSNL’s policy.
22. Sale price of BSNL products
i. The price at which BSNL products shall be offered to Universal Distributor

channel (Universal Distributor, Sub Distributors and Retailers) will be
announced by BSNL on introduction of new product and may be revised or
discontinued by BSNL as per the changes in business environment.
ii. Such price shall be announced as and when new products are being
launched by any unit of Consumer Mobility or as may be published from time
to time.
iii. For Consumer fixed Access products, the existing pricing by respective cell
shall be applicable and for consumer mobility, latest circulars of Product &
Pricing cell of CM cell may be referred.
iv. BSNL and Universal Distributors shall observe the following procedure in
connection with purchase and sale of BSNL Products:
a. The Universal Distributor shall place an order for purchase of products from
BSNL.
b. Upon dispatch of ordered products, BSNL shall raise an invoice on the
Universal Distributor, net of applicable discount to be provided to the Universal
Distributors. . BSNL’s designated nodal officer to verify and sign the invoice
and forward it to the Accounts Department.
c. BSNL will charge GST on the price at the transaction value i.e. the price at
which BSNL sells its products to the Universal Distributor. BSNL would raise
sale invoice for sale of BSNL products to the Universal Distributors. BSNL
would raise invoice on GST registered premise only
d. For the purpose of this agreement(s), place of supply under GST Act shall
be the place of supply as determined under purchase order raised by BSNL. It
shall be the responsibility of Universal Distributor to intimate BSNL well in
advance in case of deviation / disagreement(s) with the place of supply as
determined in PO
11
e. BSNL shall, on a conservative basis, withhold tax at source under Chapter

XVIIB of the IT Act, 1961 on all discounts/ margin provided to the Universal
Distributors for sale of BSNL Products and the same will be treated as a sale
consideration
f. Payment will be received by BSNL from the Universal Distributor preferably
through ECS / Direct credit to account or cheque. SSA/BA will give a detailed
report regarding payments received from Universal Distributors on monthly
basis to Circle office.
g. GST paid by Universal Distributors to BSNL shall be available to the
Universal Distributor as ITC, which can be set off against the GST charged by
Universal Distributor to the retailer
h. Secondary / subsequent incentives such as incentive on FRC/RC, any
scheme based incentive, FOS incentive etc. to Universal Distributors shall be
given online in the form of c-top-up value through any platform like Sanchar-
soft/Pyro/ERP after levy of applicable taxes i.e. TDS /GST etc., wherever
applicable.
i. For the subsequent incentives provided by BSNL (refer point h above),

Universal Distributors will raise invoice (along with applicable GST) on BSNL.
Since incentive shall be paid to the Universal Distributors in the form of c-top
up, BSNL will also raise an invoice (along with applicable GST) on the
Universal Distributors for allocation of such c-top up value
j. Where the Universal Distributor is not registered under GST Act, it shall be
the responsibility of BSNL to discharge liability under reverse charge
mechanism. It is further agreed that Universal Distributor shall not charge tax
on invoice
k. BSNL shall, withhold tax at source under Chapter XVIIB of the IT Act, 1961
on the secondary/ subsequent incentives provided to the Universal Distributors
(refer point h above)
l. GST paid by Universal Distributors to BSNL and by BSNL to Universal
Distributors (as the case maybe w.r.t. secondary/ subsequent incentive granted
by BSNL) shall be available to Universal Distributors and BSNL, respectively,
as input tax credit which can be set off against the GST charged by Universal
Distributor or BSNL
m. The rate of discount/ margin/ incentive needs to be reviewed with every
change in the rate of GST.
n. Methodology and applicable tax deduction/reconciliation on payment like
discount at the time of sale of BSNL Products, discount on FRC/RC, any
scheme based incentive, FOS incentive etc. to Universal Distributors may be
changed time to time & necessary instructions shall be issued by concerned
cell of BSNL CO.
o. The invoices raised by the Universal Distributor and BSNL should comply
with all the conditions as prescribed under the tax invoice rules under Central
Goods and Service Tax Rules, 2017
p. In case of any deficient supply or incomplete supply both at the time of sale
of BSNL products or at the time of subsequent incentives provided to the
Universal Distributor, it shall be the responsibility of Universal Distributor to
issue GST compliance credit note within the reasonable time and take tax
adjustment. In case the Universal Distributor fails to issue proper credit note
within the time stipulated under the GST law the taxes charged and not
adjusted would be borne by the Universal Distributor.
q. Universal Distributor to comply with all the compliances as may be
prescribed to ensure that compliance rating is not reduced below the prescribed
limit as laid down under GST Act and GST regulations. Universal Distributor
shall be required to submit a self-declaration from time to time, that they are not
black-listed on the GST portal. Notwithstanding anything contained in
agreement(s), in the event of black listing of supplier i.e. compliance rating
reduced below the prescribed limit, the amount related to tax shall be paid to
Universal Distributor only on receipt of input tax credit to BSNL
12
r. Applicable Tax deductions/ reconciliation/ accounting related instructions/

guidelines shall be issued by concerned cell of BSNL CO, which shall be
applicable to circle/SSA/BA.
v. In case of secondary/ subsequent incentives provided to the Universal

Distributor, it shall be the responsibility of the Universal Distributor to raise
appropriate tax invoice as per the provisions of GST Act. BSNL reserves the
right to be indemnified for the credit loss in case BSNL is unable to claim the
ITC for any non-compliance / default in raising appropriate invoice by Universal
Distributors. Further all invoices should be sent to BSNL promptly and in no
case beyond 30 days of Invoice date.
Further the Supplier is required to comply following requirements w.r.t. issuance

of invoice:
a. All the details of Universal Distributors (name, address, GSTIN/ unregistered

vendor, place of supply, SAC/ HSN code etc.) and other mandatory details shall be
mentioned on the invoice;
b. Invoice/DN/CN need to be issued timely within the time prescribed under GST
law;
c. In case of any deficient supply, BSNL shall convey the same in a reasonable time
to enable the Universal Distributor to issue credit note and take tax adjustment;
d. It would be the responsibility of the Universal Distributor to declare correct

information on invoice and GST portal viz. the amount, the place of supply, rate of
tax etc. In case, the eligibility of input tax credit is questioned or denied to BSNL on
account of default by the Universal Distributor, the same would be recovered by
BSNL from the Universal Distributor;
e. Registered location of the both the parties i.e. BSNL and Universal Distributor
should be mentioned in the agreement(s) with GSTIN No. Further, Universal
Distributor should raise invoices at the registered premise of BSNL for availment of
credit and ensure that the place of supply as per GST law is same as registered
premise;
f. It shall be the responsibility of Universal Distributor to raise invoice within the

prescribed timelines.
vi. Universal Distributor to share the monthly information (w.r.t. incentive) with
BSNL which would be uploaded by the Universal Distributor in its GSTR -1
along with the information of input credit to be claimed by BSNL in such month.
It shall be the responsibility of the Universal Distributor to provide reconciliation
statement of all the supplies made by it including issuance of credit note, debit
note or other documents as prescribed, within 30th September following the end
of relevant financial year
23. DAMAGES: (i) Where the Universal Distributor fail to provide services or breach of
contract & achieve the sales targets as specified above in clause 13, & 15, BSNL without
prejudice to other remedies available to it shall be entitled to recover damages, as pre-
estimated damages along with the applicable GST (if any) at the rate & circumstances
mentioned below:
(ii) In case any GST and/ or cess liability, interest, penalties or any other tax/ duty/
amount/ charge/ liability / professional costs related to litigation becomes payable by
BSNL or ITC is denied to BSNL due to failure of the Universal Distributor to comply with
the relevant laws/ regulations applicable in India or overseas, Universal Distributor
13
undertakes to indemnify BSNL for an amount equal to amount payable by BSNL and the
same shall be recovered by BSNL
24. ROLE OF NODAL CENTRE/ITPC Hyderabad/ERP/Pyro: Technical integration and

role out of BSNL Products in coordination with Universal Distributor will be carried out by
nodal centre/ITPC Hyderabad/ERP/Pyro.
i. Hyderabad (Andhra Pradesh Telecom Circle) South Zone

ii. Chandigarh (Punjab Telecom Circle) North Zone
iii. Pune (Maharashtra Telecom Circle) West Zone
iv. Kolkata (West Bengal Telecom Circle) East Zone
25. EXIT CLAUSE: Either party may, by giving 60 days notice in advance to the other
party, exit from the agreement(s) and the agreement(s) shall stand terminated on expiry
of 60th day from receipt of such notice. In such cases, the PBG shall be returned after
deducting any amount whatsoever due to BSNL against the agreement(s)
26. TERMINATION: Agreement(s) with Universal Distributor may be terminated under

following conditions:
a. BSNL shall reserve the right to terminate the agreement(s) if Universal
Distributor is found not working for six consecutive months at any time by giving
30 days notice in writing for performance in obligation under the agreement(s),
failing which the agreement(s) shall stand terminated upon expiry of the 30th day
of said notice. The PBG shall be forfeited.
b. In case of non-performance/non achievement of targets by Universal Distributor,
the agreement(s) may be terminated by giving 30 days notice /may not be
extended and the PBG shall be forfeited /adjusted in such case. Universal
Distributors who are terminated will not be eligible to bid for Universal Distributor
EOI for the next two years. BSNL decision in this regard shall be final and
binding.
c. BSNL shall reserve the right to terminate agreement(s) in case it comes to

conclusion that the Universal Distributor has violated any of the clauses of the
agreement(s) which would result in loss to BSNL or damage to services being
provided by BSNL. The decision of the BSNL will be final in this regard. The PBG
shall be forfeited.
d. If either party suffers distress or execution or commits an act of bankruptcy or

insolvency or put into liquidation (otherwise than solely for amalgamation or
restriction) or if a receiver is appointed over any part of the party’s business then
the other party shall have a right to terminate agreement(s) by written notice of 60
days. The PBG shall be forfeited.
e. BSNL shall also reserve the right to suspend the operations of Universal
Distributor, at any time, due to change in its own license conditions or upon
directions from the competent government authorities. In such a situation, BSNL
shall not be responsible for any damage or loss caused or arisen out of aforesaid
action. Further, the suspension of the agreement(s) will not be a cause or ground
for extension of the period of the agreement(s) and suspension period will be
taken as period spent. During this period, no charges for use of the facility of the
Universal Distributor shall be payable by BSNL.
14
f. In case the Universal Distributor parts with its business including its assets in
favour of any 3rd party directly or indirectly, BSNL shall have the right to terminate
the agreement(s). The exercising of the right of cancellation / termination shall
not have the effect of waiving any damages to which the cancelling / terminating
party might otherwise be entitled to.
g. Unless otherwise agreed in writing by BSNL, any sums payable and which are
unpaid on the date of termination shall become due and payable by the Universal
Distributor (along with GST). Otherwise Universal Distributor shall be liable to pay
interest @ 18% p.a. till the said amount is paid to BSNL.
h. BSNL shall deduct tax at source if required under GST Act and GST regulations,
any law or any regulation.
i. Provisions of the agreement(s) shall, to the extent stated or necessarily implied,

survive the termination thereof.
j. Cancellation or termination or expiry of agreement(s) shall not relieve or release

either party from making payments which may be owing to the other party under
the terms of the Agreement(s). However the universal -Distributor shall not be
entitled to refund from BSNL for the unutilized/unsold PINs/ Recharge / topup
value in any circumstances what so ever.
k. Universal Distributor shall at its own expense return to BSNL promptly all
information, documentation and materials relating to BSNL services and / or
software or any other documents entrusted to the Universal Distributor by BSNL
l. On the termination of the agreement(s) for any cause whatsoever, all rights and
privileges granted to the Universal Distributor shall immediately stand terminated.
Universal Distributor shall immediately cease and desist from using the trade
name BSNL and any other sign, slogan, symbol or other distinguishing
characteristic owned by or associated with BSNL’s services.
m. BSNL shall be entitled to injunctive and equitable relief for any violation of the
terms and conditions. Universal Distributor shall pay all costs and expenses
including reasonable advocate fee borne by the BSNL for enforcing any provision
of the agreement(s). The provisions of this clause shall survive the termination of
the agreement(s).
n. In the event of termination of agreement(s) consequent upon breach of any of

the terms of the agreement(s) or surrender of Universal Distributor at its own will:
i. Damages to the extent of loss determined by BSNL shall be recovered from the
Universal Distributor in addition to the encashment of Performance Bank
Guarantee without prejudice to any other remedies and rights.
ii. Universal Distributor may be debarred for future dealings with BSNL for
Universal Distributor
15
27. INDEMNIFICATION:
27.1 The Universal distributor hereby agrees to well and sufficiently protect and keep
harmless and indemnify the BSNL, against all type of embezzlement,
misappropriation or misapplication of money. Or fraud if any committed by
prospective subscriber(s).
27.2 The Universal distributor agrees to fully indemnify and keep indemnified the
BSNL against all losses or any claims for damages or any other claims of
whatsoever nature, which are brought against BSNL by any third party owing to
deeds or misdeeds attributable to the Universal Distributor, or any claim of
breach of any statuary regulation, orders from any govt. Bodies/judicial/quasi-
judicial/regulatory authority requires or breach of any clause or term and
conditions of this agreement(s) The BSNL shall be vested with the sole discretion
to determine such damages/ claims and have the right to adjust the same from
any dues payable to the Universal distributor.
27.3 The BSNL shall not be liable to the Universal distributor or any other party
consequent upon termination of the Agreement(s) or termination of Agreement(s)
with SD, if SD is served through Universal distributor for any reason whatsoever
for any claim for loss or profits or for any anticipated booking for BSNL or on
account of any expenditure, investments, leases or any other commitments made
by the Universal distributor in connection with the Agreement(s) made in reliance
upon or by virtue of the Universal distributor appointment under the
Agreement(s).
27.4 The BSNL’s acceptance of any booking from the Universal Distributor after the
termination / expiry of this Agreement(s) shall not be construed as a renewal or
extension of the Agreement(s) nor as a waiver of right of termination.
28. DISPUTE RESOLUTION/ARBITRATION:
I. ARBITRATION (Applicable in case of supply orders/Contracts with firms,

other than Public Sector Enterprise) (Not applicable in cases valuing less than Rs.
5 lakhs)
Except as otherwise provided elsewhere in the contract, if any dispute, difference,

question or disagreement(s) arises between the parties hereto or their respective
representatives or assignees, in connection with construction, meaning, operation, effect,
interpretation of the contract or breach thereof which parties unable to settle mutually,
the same shall be referred to Arbitration as provided hereunder:
(1) A party wishing to commence arbitration proceeding shall invoke Arbitration

Clause by giving 60 days’ notice to the designated officer of the other party. The
notice invoking arbitration shall specify all the points of disputes with details of the
amount claimed to be referred to arbitration at the time of invocation of arbitration
16
and not thereafter. If the claim is in foreign currency, the claimant shall indicate its
value in Indian Rupee for the purpose of constitution of the arbitral tribunal.
(2) The number of the arbitrators and the appointing authority will be as under:
Claim amount Number of arbitrator Appointing Authority

(excluding claim for
counter claim, if any)
Above Rs. 5 lakhs to Rs. Sole Arbitrator to be BSNL
5 crores appointed from a panel of (Note: BSNL will forward a list
arbitrators of BSNL. containing names of three
empanelled arbitrators to the
other party for selecting one
from the list who will be
appointed as sole arbitrator by
BSNL)
Above Rs. 5 crores 3 Arbitrators One arbitrator by each party
and the 3rd arbitrator, who
shall be the presiding
arbitrator, by the two
arbitrators. BSNL will appoint
its arbitrator from its panel.
(3) Neither party shall appoint its serving employee as arbitrator.
(4) If any of the Arbitrators so appointed dies, resigns, becomes incapacitated or

withdraws for any reason from the proceedings, it shall be lawful for the
concerned party/arbitrators to appoint another person in his place in the same
manner as aforesaid. Such person shall proceed with the reference from the
stage where his predecessor had left it both parties consent for the same;
otherwise, he shall proceed de novo.
(5) Parties agree that neither party shall be entitled for any pre-reference or
pendente-lite interest on its claims. Parties agree that any claim for such interest
made by any party shall be void.
(6) Unless otherwise decided by the parties, Fast Track procedure as prescribed in
Section 29 B of the Arbitration Conciliation Act, 1996 for resolution of all disputes
shall be followed, where the claim amount is uptoRs. 5 crores.
[29B. Fast track procedure –

i. Notwithstanding anything contained in this Act, the parties to an arbitration
agreement(s), may, at any stage either before or at the time of appointment of the
arbitral tribunal, agree in writing to have their dispute resolved by fast track
procedure specified in sub-section (3).
ii. The parties to the arbitration agreement(s), while agreeing for resolution of
dispute by fast track procedure, may agree that the arbitral tribunal shall consist
of a sole arbitrator who shall be chosen by the parties.
iii. The arbitral tribunal shall follow the following procedure while conducting
arbitration proceedings under sub-section (1):-
(a)The arbitral tribunal shall decide the dispute on the basis of written
pleadings, documents and submissions filed by the parties without oral
hearing;
17
(b)The arbitral tribunal shall have power to call for any further information or
clarification from the parties in addition to the pleadings and documents
filed by them;
(c) An oral hearing may be held only, if, all the parties make a request or if
the arbitral tribunal considers it necessary to have oral hearing for
clarifying certain issues;
(d)The arbitral tribunal may dispense with any technical formalities, if an oral
hearing is held, and adopt such procedure as deemed appropriate for
expeditious disposal of the case.
iv. The award under this section shall be made within a period of six months from
the date the arbitral tribunal enters upon the reference.
v. If the award is not made within the period specified in sub-section (4), the
provisions of sub- sections (3) to (9) of Section 29 A shall apply to the
proceedings.
vi. The fees payable to the arbitrator and the manner of payment of the fees shall
be such as may be agreed between the arbitrator and the parties.]
(7) The arbitral tribunal shall make and publish the award within time stipulated as
under:
Amount of Claims and Counter Claims Period for making and publishing of the
award (counted from the date the arbitral
tribunal enters upon the reference)
UptoRs. 5 crores Within 6 months (Fast Track procedure)
Above Rs. 5 crores Within 12 months
However, the above time limit can be extended by the Arbitrator for reasons to be
recorded in writing with the consent of parties and in terms of provisions of the Act.
(8) In case of arbitral tribunal of 3 arbitrators, each party shall be responsible to
make arrangements for the travel and stay, etc. of the arbitrator appointed by it.
Claimant shall also be responsible for making arrangements for travel/stay
arrangements for the Presiding Arbitrator and the expenses incurred shall be
shared equally by the parties.
In case of sole arbitrator, BSNL shall make all necessary arrangements for his
travel/stay and the expenses incurred shall be shared equally by the parties.
(9) The Arbitration proceeding shall be held at New Delhi or Circle or SSA
Headquarter ( as the case may be).
(10) Subject to the aforesaid conditions, provisions of the Arbitration and
Conciliation Act, 1996 and any statutory modifications or re-enactment thereof
shall apply to the arbitration proceedings under this clause.
II. APPLICABLE LAW AND JURSDICTION
(a) The supply order for Goods ‘or’ Services, including all matters connected with this
supply order shall be governed by the Indian law both substantive and procedural, for the
time being in force and shall be subject to the exclusive jurisdiction of Indian Courts at
the place from where the Purchase Order has been placed.
(b) Foreign companies, operating in India or entering into Joint Ventures in India, shall
have to obey the law of land and there shall be no compromise or excuse for the
ignorance of the Indian legal system in any way.
18
29. Universal Distributor AS INDEPENDENT ENTITY:
29.1The Universal Distributor, its employees, agents and representatives shall sell BSNL
Products as an independent “entity” on an exclusive basis and nothing contained herein
shall be deemed to create any partnership, joint venture, employment or relationship of
principal and agent between the parties hereto or between BSNL and the Universal
Distributor representatives and employees or to provide BSNL Products/Services with
any right, power or authority, or to provide the Universal Distributor with any right, power
or authority, whether express or implied to create any such duty or obligation.
29.2The Universal Distributor personnel, employees, agents or representatives have no

authority and/or right to bind BSNL in any manner. It is clarified that the personnel
employed by the Universal Distributor shall be the sole employees of the Universal
Distributor and BSNL shall have no financial or statutory responsibility towards them.
29.3 The Universal Distributor represents and warrants that no officer, director,
employee of BSNL or immediate family member thereof (“collectively, BSNL, personnel”)
has received or will receive anything of value of any kind from the Universal Distributor
or its officers, directors, employees or agents in connection with agreement(s) and that
no BSNL personnel have a business relationship of any kind with the Universal
Distributor or its officers.
30. MISCELLANEOUS:
30.1 The Universal Distributor may publish advertisement in newspapers at his own cost
with the prior approval from the BSNL for text matter and design.
30.2 The terms and conditions may be amended as and when any changes, addition or
deletion is required with the consent of both the parties except what is stated herein
above.
30.3 The Universal Distributor shall make all endeavors to ensure that no fraud of any
kind, criminal or otherwise is committed by any agent or staff and shall be responsible for
the costs and consequences thereof including litigation losses damages or loss suffered/
to be suffered by BSNL etc.
30.4 The Universal Distributor shall carry out its obligation at its own cost and expenses
including but not limited to usage of his own space and personnel and no reimbursement
whatsoever shall be made by BSNL on any account whatsoever.
30.5 The Universal Distributor shall be fully responsible for the employment or payment
of wages to its employees and shall fully comply with all laws, rules, regulations,
notifications, directions orders etc. of the Govt. whether Central, State, Local or
Municipal relating to such employment, payment of wages etc. and all others matter
connected therewith and hereby indemnifies and agrees to continue indemnifying BSNL
in this regard.
30.6 The Universal Distributor shall perform their duty in strict compliance with all
applicable laws in India along with rules and regulation of duly constituted govt.
authorities in India and shall obtain all licenses, restrictions or other approval, if any
required by laws in India.
19
30.7 In connection with the BSNL Products to be sold, Universal Distributor shall
undertake, affirm and agree that Universal Distributor has fully authorized to enter into
an agreement(s) and subject to obtaining the necessary approval under applicable law, if
any, required to perform the obligation according to the stipulated terms.
31. GENERAL PROVISIONS:
31.1 No authority to Commit: The Universal Distributor, its agents and employees will
not be the legal representatives, employees or agents of the BSNL for any purpose and
have no right or authority to incur any expenses on behalf of the BSNL or to create, in
writing or otherwise, obligations of any kind, express or implied, in the name of or on
behalf of BSNL excluding the rights and duties under agreement(s). The Universal
Distributor shall make no representations inconsistent with the foregoing, but so long as
agreement(s) remains in force, the Universal Distributor shall be entitled to describe itself
as the
“Authorized Universal Distributor” of BSNL for the sale of BSNL

Products/Services across PAN India. .
31.2 Assignment: The Universal Distributor may assign its rights and remedies nor
transfer its obligations under this Agreement(s) with prior written consent of BSNL In any
event, any assignment or transfer shall not operate to relieve the Universal Distributor of
any of its obligations hereunder, nor will any such assignment impose any obligation on
the assignee except in the case of an express written assumption by the assignee.
31.3 Notices: Any notice or communication pursuant to agreement(s) shall be deemed

duly given or made when they shall have been delivered by hand, first class registered
mail or, to the party at the address set forth at the beginning of agreement(s), or to such
other address as shall have been given in writing to the other party.
31.4 Failure to enforce: The failure of either party to enforce at any time the provisions
hereof shall not be construed to be a waiver of such provisions nor a waiver of the right
of such party thereafter to enforce each and every such provision.
31.5 Content: The Universal Distributor Policy-2021 and its future revisions, the
annexure attached hereto & the EoI document annexed hereto, LoI and subsequent
instructions to Universal Distributor shall form integral part of this agreement(s) and
incorporated herein by this reference.
31.6 Universal Distributor hereby agrees and unequivocally undertakes to fully comply
with all the terms and conditions stipulated in agreement(s) along with its parts Universal
Distributor Policy 2021, EoI, LoI attached hereto without any deviation and reservation of
any kind, unless mutually agreed between the parties at any given time.
31.7 In case, any future statutory provision warrants variation in the

Agreement(s)/Policy, in any material way, both parties will in good faith use their best
endeavour to agree to such terms and conditions as may be necessary. However, in
case no such agreement(s) can be reached, either party shall have the right to withdraw
from this Agreement(s).
20
31.8 The effect of withdrawal from the Agreement(s) under Clause 31.7 would be that
the Agreement(s) shall stand terminated with immediate effect.
32. Remedies for enforcement:
i. Nothing shall be construed to restrict the right of the BSNL to institute

appropriate proceedings at law and equity to obtain injunction or other
relief on account of any default hereunder whether or not the BSNL has
exercised its right to terminate the agreement(s).
ii. The remedies granted to BSNL will be cumulative and are not intended to
be exclusive if any, other remedies to which it may be lawfully entitled in
case of any breach or threatened breach of the terms and provisions.
Failure of BSNL to insist on strict performance of any of terms and
provisions of the agreement(s) or to exercise any right or remedy shall not
be construed as a waiver of any such rights.
33. FORCE MAJEURE: Without in any way limiting the general limitations of liability
contained in the agreement(s) neither party shall be responsible for failure or delay in
performance of service hereunder due to any occurrence commonly known as force
majeure including without limitation acts of God, any government body (de jure or de
facto) or public enemy, acts of war, riots, earthquake, embargoes, strikes or other
concerted acts of workmen (whether of the parties or others ) casualties, or accidents,
and shortage of power, labour or materials, or any other causes, circumstances, or
contingencies, whether of a similar or dissimilar nature to the foregoing, beyond the
parties’ control and which cannot be reasonably forecast or prevented thereby hindering
the performance by the parties of any of its obligations.
The parties shall give each other notice in the event of any one or more of the foregoing
occurrences. Upon such notice the parties may cancel or delay performance for so long
as such performance is prevented or delayed by such occurrence and in such an event
neither party shall have any liability to the other.
21
Covering Letter for Submission
To
GM (Sales & Mktg.-CM),
Bharat Sanchar Nigam Limited,
Room No. 702, 8th Floor, Bharat Sanchar Bhawan,
Janpath, New Delhi - 110001.
Subject: Proposal for empanelment as Universal Distributor of BSNL
Dear Sir,
With reference to opportunity for Universal Distributor ship on the website, I / we hereby
submit my / our proposal duly completed along with details called for. All required
documents are enclosed herewith (along with signed copy of EOI) and are numbered as per
para-7 of EOI and checklist (Annexure-M)
Thanking you,
Yours sincerely,
Signature
(Name of the authorized
signatory) For & on behalf of
Seal of the Firm/Company/Organization
22
Annexure – A
Particulars about Universal Distributor for operation in BSNL
1. Name of the applicant / firm / Organization:

2. Registered Address / Office Address:
Mobile No. (s) Telephone No. (s)
E-mail (s)
3. GST registration number (GSTIN)-
4. Status of the applicant / organization (Tick the relevant one):
i. Proprietorship
ii. Partnership
iii. Private Limited
iv. Public Limited
4. Date of inception of the firm / organization:-

5. PAN No / GIR No:
6. Turnover of the firm / organization for the last year ( supporting documents to be
submitted):
7. Names of the Directors along with %age share:
8. Name of the Executive Director / Proprietor:
(Who will manage the Universal Distributorship)
9. Residential Address of the Executive Director / Proprietor:
10. Mobile No. and Email id of the Executive Director / Proprietor:
11. Name of the Banker with address and contact number(s):
12. Present activity with details, and the names of the organizations for which the
applicant is acting as Franchisee / wholesaler/ Master franchisee/Super Distributor/e-
distributor etc.
13. Total number of POS ( Point of Sale) of the firm ( State-wise) across country:-
14. Total manpower on roll employed / engaged by the firm / organization.
15. Work experience of minimum........... with full details thereof. (supporting documents
to be submitted)
23
Annexure - B
UNDERTAKING
We, M/s ______________________________ Proprietorship firm regd. under…../a

partnership firm regd. under, a company registered under Companies Act 1956, having
registered office at ___________________________ do hereby undertake and declare that
we do not have substantial equity stake (10% or more) in & of any
  Basic Services
 Cellular Services
 Internet Services
 Unified Access Services
 National Long Distance Services
operating company(ies) in India.
Signed on behalf of M/s__________________ by Shri_______________________ (Name &

Designation) authorized signatory (with company stamp).
UNDERTAKING
We, M/s ______________________________ Proprietorship firm regd. under…../a

partnership firm regd. under, a company registered under Companies Act 1956, having
registered office at ___________________________ do hereby undertake and declare that
we are not a licensed service provider to provide Basic services/Cellular services/Internet
services/Unified Access services/ NLD services anywhere in India.
Signed on behalf of M/s__________________ by Shri_______________________ (Name &

Designation) authorized signatory (with company stamp).
24
Annexure-C
FORMAT OF THE NON-DISCLOSURE UNDERTAKING

(To be submitted duly notarized on non-judicial stamp paper of Rs.50/- only)
M/s Proprietorship firm regd. under…../a partnership firm regd. under, a company
registered under Companies Act 1956 / 2013, having its registered office at
acting through Shri , the authorized signatory (which expression shall, unless
repugnant to the context, include its successors in business, administrators, liquidators and
assigns or legal representatives) hereby declare and undertake that we will not divulge any
part of this agreement(s) either through oral or written communication or through any mode
to anyone.
We further undertake and declare that we shall be responsible for safe custody of the
Confidential Information provided by BSNL i.e. papers/documents, information including all
verbal and written communication, lists and circulars, trade secrets etc. including the
Agreement(s) proposed to be entered into between M/s BHARAT SANCHAR NIGAM
LIMITED and ourselves. We shall ensure all necessary steps to safeguard the privacy and
confidentiality of the Agreement(s) and shall use our best endeavours to secure that no
person acting on our behalf or ourselves divulge or disclose or use any part of the
Agreement(s) without the written consent of M/s BHARAT SANCHAR NIGAM LIMITED.
We recognize and agree that all of the Confidential Information provided by BSNL i.e.
papers/documents, information including all verbal and written communication, lists and
circulars, trade secrets etc. is owned solely by BSNL and that the unauthorized disclosure
or use of such confidential information would cause irreparable harm and significant injury,
the degree of which may be difficult to ascertain. Accordingly, we agree that BSNL will have
the right to obtain or seek specific performance or an immediate injunction enjoining any
breach or threatened breach ofthis Agreement(s), as well as BSNL shall have the right to
pursue any and all other rights and remedies available at law or in equity for any breach or
unauthorized disclosure or use of the confidential obligation under this contract by us.
We further declare and undertake that if we declare not to sign the above Agreement(s) with
M/s BHARAT SANCHAR NIGAM LIMITED, we shall return back the copy of the
Agreement(s) (in original) back to GM (S&M-CM) acting on behalf of M/s BHARAT
SANCHAR NIGAM LIMITED within one month without preserving any copy of the same, in
any form, whatsoever.
We further declare and undertake to indemnify M/s BHARAT SANCHAR NIGAM LIMITED
for any loss or damage(s) caused to it by virtue of any default from our side in compliance to
the aforesaid conditions.
Signed on behalf of M/s _____________________________ by Shri ________________

(Name and Designation) authorized signatory.
25
ANNEXURE – D
Product List for FMCG Industry
Following product categories will be eligible for FMCG industry experience
a. Personal Care, Oral Care, Hair Care, Skin Care, Personal Wash (soaps).
b. Cosmetics and toiletries, deodorants, perfumes, feminine hygiene, paper
products.
c. Household care fabric wash including laundry soaps and synthetic detergents;
household cleaners, such as dish/utensil cleaners, floor cleaners, toilet cleaners,
air fresheners, insecticides and mosquito repellents, metal polish and furniture
polish.
d. Food and health beverages, branded flour, branded dairy products, branded
sugarcane, bakery products such as bread, biscuits, etc., beverages such as
milk, tea, coffee, juices, carbonated drinks, bottled water etc, snack food,
chocolates, tobacco products Ayurvedic preparations, over the counter (OTC)
allopathic preparations etc.
26
ANNEXURE – E
FORMAT OF THE BANK GUARANTEE

(To be typed on Rs.100/- non-judicial stamp paper. PBG should be issued by a branch of
Nationalized/ scheduled bank located in India)
Re: Bank Guarantee in respect of Agreement(s) dated ____________ between Bharat

Sanchar Nigam Limited and M/s _______________________.
______________________, a company registered under The Companies Act, 1956 and

having its Registered Office at __________________________ ( hereinafter called “
Universal Distributor ” ) has entered into an agreement(s) dated _______________(
hereinafter referred to as “the said agreement(s)” ) with M/s Bharat Sanchar Nigam Limited (
BSNL in short ) ( A Government of India Enterprise), at Bharat Sanchar Bhawan, Harish
Chandra Mathur Lane, Janpath , New Delhi – 110001( hereinafter referred to as “BSNL” )
whereby BSNL has agreed to appoint Universal Distributor s for sale of BSNL products on
the terms and conditions exclusively mentioned therein.
It has been agreed between the parties that an unconditional Bank Guarantee of
Nationalized/ scheduled Bank of Rs…………/- (Rs. ……………..) shall be given by the
Universal Distributor in favor of the BSNL for due and faithful performance of the terms and
conditions of the said agreement(s).
__________________ Bank having its office at _______________________________ has

at the request of the Universal Distributor ( M/s ), agreed to give
the guarantee as hereinafter contained :
1. We, _____________________________ ( hereinafter called ‘the Bank” ) do hereby

undertake and assure to the BSNL that if in the opinion of the BSNL, the Universal
Distributor has in any way failed to observe or perform the terms and conditions of the
said agreement(s) or has committed any breach of its obligations there-under or failure
to sell BSNL Products within 6 Months of signing of agreement(s) or failure to achieve
minimum committed target, the Bank shall on demand and without any objection or
demur pay to the BSNL the said sum of Rs…………/- (Rs. ……………..) or such lesser
amount as BSNL may demand without requiring BSNL to have recourse to any legal
remedy that may be available to it compel the Bank to pay the same.
2. Any such demand from the BSNL shall be conclusive as regards the liability of
Universal Distributor to pay to BSNL or as regards the amount payable by the Bank
under this guarantee. The Bank shall not be entitled to withhold payment on the ground
that the Universal Distributor had disputed its liability to pay or has disputed the
quantum of the amount or that any arbitration proceeding or legal proceeding is pending
between Universal Distributor and BSNL regarding the claim.
3. We, the Bank further agree that the guarantee shall come into force from the issue of
bank guarantee and shall remain in full force and effect for the period of ___ months/
years. But if the period of the said agreement(s) is extended either pursuant to the
provisions in the said Agreement(s) or by mutual agreement(s) between the Universal
Distributor and the BSNL, the Bank guarantee shall be renewed by the Bank at the
request of Universal Distributor for a period of ……. months/ years.
4. The Bank further agrees that the BSNL shall have the fullest liberty without the consent
of the Bank and without affecting in any way the obligations hereunder to vary any of
the terms and conditions of the said agreement(s) or to extend the time for performance
of the said agreement(s) from any of the powers exercisable by BSNL against the
Universal Distributor and to forebear to enforce any of the terms and conditions relating
to the said agreement(s) and the Bank shall not be relieved from its liability by reason of
such failure or extension being granted to Universal Distributor or through any
forbearance, act or omission on the part of BSNL or any indulgence by BSNL to
27
Universal Distributor or any other matter or thing whatsoever which under the law
relating to sureties would but for this provision have the effect of relieving or discharging
the guarantor.
5. The Bank further agrees that in case this Guarantee is required for a larger period
and it is not extended by the Bank beyond the period specified above in Clause 3, the Bank
shall pay to BSNL without BSNL having to demand the payment of the said sum of
Rs…………. /- (Rupees ……….. lakh only) on the last day on which the Bank Guarantee is
due to expire.
6. Notwithstanding anything herein contained ;

(a) The liability of the Bank under this guarantee is restricted to Rs….…/- (Rs…) and
it will remain in force for a period of ……… Months i.e. upto _________.
(b) The guarantee shall stand completely discharged and all rights of the BSNL
under this Guarantee shall be extinguished if no claim or demand is made on us
is writing on or before _______________.
7. The Bank guarantees under its constitutional power to give this guarantee
and__________________ and ________________ who have signed it on behalf of the
Bank have authority to do so.
(Authorized Signature of the Bank Official)

Power of Attorney Number:
(Complete address of Bank, Name of signing officer, telephone & Fax numbers)
Dated:
28
ANNEXURE – F
List of authorized representatives of Universal Distributor
S.No. Name of Authorized representative Address Mobile No. Email id.
Note: Universal Distributor shall be responsible for the act / work done by the above
authorized representative
Signed on behalf of M/s by Shri (Name & Designation) authorized signatory (with
company stamp).
29
ANNEXURE – G
DECLARATION
I, ……………………………………………………………………….., on behalf of
……………………………………………………………. having gone through the terms &
conditions of the EOI and agree to abide by the same in case the Universal Distributor -ship
is awarded to me / our firm / company.
Name of the Signatory
For and on behalf of
company stamp).
30
ANNEXURE - H
Format of Certificate about close relatives working in BSNL

(To be submitted by all the Owner/ Partners/Directors of the Company)
“I ……………………….. s/o ………………………….. r/o ……………………………. here by

certify that none of my relative(s) as defined in the EOI document is/are employed in BSNL
unit as per details given in tender document. In case at any stage, it found that the
information given by me is false / incorrect, BSNL shall have the absolute right to take any
action as deemed fit / without any prior intimation to me.”
The near relatives for this purpose are defined as:-

a) Members of a Hindu undivided family.
b) They are husband and wife.
c) The one is related to the other in the manner as father, mother, son(s) & son’s wife
(daughter in law), Daughter(s) and daughter’s husband (son in law), brother(s) and
brother’s wife, sister(s) and sister’s husband (brother in law).
Dated this ………….. Day of ……………… 20…
Seal and Signature: ………………………..
Signed on behalf of M/s by Shri

(Name & Designation) authorized
signatory (with company stamp).
31
Annexure-I
Details of number of POS (Point of Sales) in the different states of country:
S. No. Name of the States No. of POS
company stamp).
32
Annexure-J
Compensation/Discount Structure of Consumer Mobility Product and Services
Compensation/Discount Structure of Consumer Mobility Product and Services for

Universal Distributor (in Rs.)
Initial
discount/ Secondary/ Subsequent
Sr. No. Name of Product Particulars margin to incentive to Universal
Distributor
Post-Paid Products
At present CAF
commission for both
physical and D-KYC CAF
activation is Rs. 10/- per
SIM & Activation
NIL activation and is applicable
(Note)
for FRC above Rs. 100
after submission of CAF
and activation of SIM.
(Note)
Balance incentive if any
Post-Paid Voice &
1 will be paid @14% of
Data Plan
Fixed monthly Charges
(FMC) at the end each
Rs.80/- on
month for six months
deposit of
subject to maximum of
Any Monthly Plan security amount
70% of lowest FMC or Rs
at the time of
350/- ( Including initial
activation
payment of Rs. 80/-)
whichever is less and
payment of monthly bills
by the customer.
Pre-Paid Products
Discount, margin and incentive to
Sr. No. Name of Product Particulars
At present CAF commission for both
physical and D-KYC CAF activation is
Rs. 10/- per activation for FRC above
SIM & Activation
RS. 100/- and is applicable after
submission of CAF and activation of
Pre-Paid Voice & SIM. (Note)
2
Data
70% of Plan voucher or Rs. 80/- whichever
is less. For special plans where discount is
Plan voucher
specified, the same is applicable.
Hardware Products
On purchase of
3 Data Card Discount @ 5.0 % on Sale Price
each data card
33
Ad-On Products
Sr.
Name of Product Particulars Discount to Universal Distributor
No.
Pre-paid to Post
Pre-Paid to Post-Paid
4 paid plan 30% of FMC subject to max. of Rs.
GSM/CDMA/ etc.
conversion 100/- after payment of 1st bill.
Discount on EUP (End User Price)

Retailing of Value added
same as in case of Top-up/recharge
5 VAS retailing services through channel
( See Note)
partners
RCVs & TOP-Ups Products
Name of
Sr.
Product / Particulars Discount to Universal Distributor
No.
Service
All Top-up
Vouchers /
Flexi Top-up
/ STV
(Special
Discount @ 3.5% on MRP (See Note).
6 Tariff
Vouchers)/
RCV
(Recharge
Vouchers) /
C-TOPUP
Post-Paid Bill payment through CBP system
Subsequent
Sr. Name of Initial discount/ margin incentive to
Particulars
No. Service to Universal Distributor Universal
Distributor
i. OTF for mobile

Post-paid bill payment
through CBP-CT
equivalent to 2% of
commission ( Applicable
up-to 31.03.2021 (
Post-paid bill payment for BSNLCO-
Post-paid bill
7 mobile/landline/broadband/FTTH SMCM/23(11)/17/2020- Nil
payment
etc SM-CM dated 29.9.2020
ii. For other bill payments
prevailing guidelines
issued by respective cell of
BSNL CO shall be
applicable and subject to
revision time to time.
34
Note:-
1. At present CAF commission for both physical and e-KYC CAF activation is Rs. 10/- per
activation for FRC amount above Rs. 100/- issued vide this office letter BSNLCO-
SMCM/23(11)/21/2020-SM-CM dated 01.10.20 is applicable up-to 31.3.2021 and subject to revision from
time to time.
2. Rate of discount on all Top-up Vouchers / Flexi Top-up / STV (Special Tariff Vouchers)/
RCV (Recharge Vouchers) / C-TOPUP shall be calculated on MRP and subject to revision
from time to time.
3. EUP = End User Price is amount in Rs. for which VAS services sold to customer. Same
Pre-paid wallet is being used by retailers for VAS retailing.
4. OTF commission for Universal distributor chain in place of FRC, along-with FRC and for
validity extension or migration, as notified from time to time, shall also be applicable. Any
OTF commission to Universal Distributor chain shall not exceed 90% of prevailing
franchisee OTF commission.
35
Annexure-K
Trade scheme: - The Trade scheme for Universal Distributor shall be based on
category of Universal Distributor in the respective month as given below.
Trade Scheme
Per SIM On Ctop-up
Universal Retailers Total

Distributor/SD amount to
Universal
Category of Universal Distributor
S. No. Distributor
6 30 0.50%
1 Crown
2 Diamond 5 25 0.30%
3 Platinum 4 20 0.20%
4 Gold 3 15 0.10%
5 Silver 0 10 0
6 Bronze 0 5 0
7 Un-categorized 0 0
a. For Three tier structure Trade scheme incentive amount applicable to UD shall be equally
divided between UD and SD.
b. C-Top-up Trade scheme incentive shall be calculated at the end of month based on
category of Universal Distributor. (UD)
c. The above Trade scheme shall be applicable to Universal Distributor chain, only on
second recharge.
II. MNP incentive scheme MNP incentive scheme shall also be applicable to Universal
Distributor and subject to revision from time to time. Current MNP incentive Scheme is as
under:-
MNP commission (In addition to FRC commission) (In Rs.)
Plan Additional
Voucher commission to
amount Retailer if they
(FRC on achieve
Port-in) Universal SD ( Sub minimum 5 port- Total (Maximum MNP
(Rs.) Distributor Distributor) Retailer in commission)
399 and
above 50 25 115 100 290
180/- to
398/- 40 20 100 50 210
Below 180 20 10 60 10 100
36
Annexure-L
Sharing of Discount / margin and incentives
I. For Two tier structure there shall be two options for sharing of discount between Universal
Distributor and Retailers:-
Option-A:-
Universal
Product Retailers
Distributor
New Connection (Prepaid/ Postpaid) 30% 70%
CAF incentive 70% 30%
Recharge / C-TOPUP 30% 70%
Option-B:-
Universal
Product Retailers
Distributor
New Connection (Prepaid/ Postpaid) 20% 80%
CAF incentive 80% 20%
Recharge / C-TOPUP 20% 80%
II. For Three tier structure there shall be two options for sharing of discount between
Universal Distributor, Sub distributor (SDs) and Retailers:-
Option-A
Universal
Product SDs Retailers
Distributor
New Connection (Prepaid/ Postpaid) 10% 10% 80%
CAF incentive 40% 25% 35%
Recharge / C-TOPUP 10% 10% 80%
Option-B
Universal
Product SDs Retailers
Distributor
New Connection (Prepaid/ Postpaid) 15% 15% 70%
CAF incentive 50% 20% 30%
Recharge / C-TOPUP 15% 15% 70%
Note: The above Commission/Discount/Margin structure shall be is subject to

revision from time to time during the period of agreement(s).
37
Annexure-M
Check-List for Submission of EOI
S. No. List of Documents Status of submission ( Y/N)
1 A Demand Draft (DD) in lieu of processing fee

@Rs.20000/- (along with applicable GST) from a
Nationalized / Scheduled Bank.
2 Certificate of incorporation/ registration.
3 Copy of Articles & Memorandum of Association or
Partnership deed or Proprietorship deed as the
case may be.
4 Details of the firm in case of proprietorship firm,
details of the proprietor, in case of partnership firm
details of partners and in case of company, a list of
Directors on the Board of the company with their
address(es), contact telephone numbers, email-ids,
DIN of each director, CIN of the company etc.
5 Board’s/ Management’s resolution in favour of

authorized signatory along with attestation of the
signature of the authorized signatory.
6 Documents, an experience certificate or running
agreement(s) establishing satisfactory experience
from the concerned agency to which the applicant
has been providing / is providing the said products
with minimum number of 500 required POS (Point
of Sale) in minimum 5 states of the India.
7 Latest audited/ certified financial statement and
annual report of the company/firm in support of the
eligibility criteria or a certificate from the statutory
auditors of the company to establish required
turnover of last financial year.
8 Attested copy of GST Registration number, if
applicable.
9 Attested copy of PAN/GIR Number
10 Latest Income Tax clearance certificate.
11 Attested copy of filled “Annexure- A to
Annexure-I
12 Attested copy of Annexure-M
13 Contact details i.e. Name, mail id, phone no.,
mobile no., fax no. of a responsible person for
liaising in this matter
14 Any other supporting documents as asked or called
for.
[Note: The documents submitted by the firm / company should be duly certified by
authorised person(s) in case of firm(s) / person authorised by the Board of Directors of the
Company, as the case may be.]
38

Eoi Ud 2021

Uploaded by

Document Information

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Eoi Ud 2021

Uploaded by

Copyright:

Available Formats

File No.

BHARAT SANCHAR NIGAM LIMITED

Opportunity to become Universal Distributor of BSNL for selling

NO. DATED. 23.03.2021

1. PROPOSALS are invited from interested and eligible firms/companies for

2. PROCESSING FEE as mentioned in para 7.1, in the form of DD in favour

i. The process of selling and customer problem resolution,

a. Universal Distributor should be an Indian registered proprietorship firm,

c. The company should not be a Licensed Service Provider to provide Basic

E Experience: Interested firms must be having an experience of

f. A detailed product list for FMCG industry is provided in Annexure-D. A copy of

7. LIST OF DOCUMENTS to be submitted as part of the proposal:

7.6 Documents, an experience certificate or running agreement(s) establishing

8. PERFORMANCE BANK GUARANTEE (PBG)

a. The Bank Guarantee of Rs. 10 Lacs, is to be provided within 15 days of signing of

S. No. Name of Zone Name of circles/Districts with its head quarters

i. Universal Distributors have to sign agreement(s) in BSNL Corporate office,

10. SELECTION PROCESS:-

a. Universal Distributor will be selected on non-exclusive basis.

11. Category of Universal Distributor:- Category of Universal Distributor will be

1 50001 and above 5 Cr. Crown

2 25001 to 50000 1.2 cr. Diamond

12. DURATION OF AGREEMENT(S): The Universal distributor shall initially be for a

13. Performance review/ Penalty: -

(a) During the agreement(s) period:-

(b) After the completion of agreement(s) of two year:-

(i)Performance of Universal Distributor shall be evaluated for 24 months.

i. 100 % Achievement of the sales targets during previous years or

16. ANNUAL SALES TARGET for SIM/C-TOP-UP:

a. For Recharge/C-top-up Rs. 12 Cr.

18. COMMISSION/DISCOUNT: Discount/Commission offered to Universal distributor will

Note: - The discount/margin as per Annexure-J can be reviewed/ modified / withdrawn

19. Trade Scheme /Incentive scheme:-

20. Billing procedure for payment of Commission/Discount/Margin/Incentive to

b. GST paid by Universal distributor to BSNL shall be available to the Universal

c. Methodology for discount/ Applicable Tax deductions/ reconciliation/ accounting

d. Secondary / subsequent incentives such as incentive on FRC/RC, any scheme

h. GST paid by Universal distributor to BSNL and by BSNL to Universal Distributors

k. In case of secondary/ subsequent incentives provided to the Universal

iv. It would be the responsibility of Universal distributor to declare correct information on

b. Universal distributor to comply with all the compliances as may be prescribed to

c. GST (if applicable) on account of liquidated damages due to delay in supply

n. Further the Universal Distributor is required to declare correct information on

22. Sale price of BSNL products

i. The price at which BSNL products shall be offered to Universal Distributor

e. BSNL shall, on a conservative basis, withhold tax at source under Chapter

i. For the subsequent incentives provided by BSNL (refer point h above),

r. Applicable Tax deductions/ reconciliation/ accounting related instructions/

v. In case of secondary/ subsequent incentives provided to the Universal

Further the Supplier is required to comply following requirements w.r.t. issuance

a. All the details of Universal Distributors (name, address, GSTIN/ unregistered

d. It would be the responsibility of the Universal Distributor to declare correct

f. It shall be the responsibility of Universal Distributor to raise invoice within the

24. ROLE OF NODAL CENTRE/ITPC Hyderabad/ERP/Pyro: Technical integration and

i. Hyderabad (Andhra Pradesh Telecom Circle) South Zone

26. TERMINATION: Agreement(s) with Universal Distributor may be terminated under

c. BSNL shall reserve the right to terminate agreement(s) in case it comes to

d. If either party suffers distress or execution or commits an act of bankruptcy or

i. Provisions of the agreement(s) shall, to the extent stated or necessarily implied,

j. Cancellation or termination or expiry of agreement(s) shall not relieve or release

n. In the event of termination of agreement(s) consequent upon breach of any of

28. DISPUTE RESOLUTION/ARBITRATION:

I. ARBITRATION (Applicable in case of supply orders/Contracts with firms,

Signed on behalf of M/s by Shri_____ (Name &

Signed on behalf of M/s by Shri_____ (Name &

Signed on behalf of M/s _____________ by Shri

Bank having its office at _____________ has