RFP: NEW GENERATION SECURITY OPERATION CENTER (SOC) SERVICES

1. REQUEST FOR PROPOSAL

This Request for Proposal (RFP) is being issued by SBI Life Insurance Co Ltd (hereinafter referred to
as SBIL) inviting technical and commercial proposals for providing New Generation SOC services to
SBI Life.

The time schedule for various activities is listed below:

Activity Date
RFP published on Website 14 Aug, 2018

Collection of RFP from SBIL CPC Seawoods Office 16 to 24 Aug, 2018 up to 17:00 hrs

Submission of proposal ( Technical ) 07 Sept, 2018 up to 17:00 hrs

Submission of proposal ( Commercial) 07 Sept, 2018 up to 17:00 hrs

This RFP is not an offer by SBIL, but an invitation for Bidder response. No contractual obligation
whatsoever shall arise from this RFP process unless and until a formal contract is signed and
executed by the duly authorized signatory of SBIL and the Bidder. Responses submitted after the
stipulated date and time will not be entertained.

SBIL reserves the right to amend, modify, add, delete, accept or cancel in part or full any conditions or
specification of all proposals/ bids, without assigning any reason thereof at any time during the tender
process. Each party shall be entirely responsible for its own costs and expenses that are incurred
while participating in the RFP, subsequent presentations and contract negotiation processes. SBI
LIFE reserves its rights to withdraw the entire RFP process without assigning any reason whatsoever.

2. INTRODUCTION
SBI Life Insurance Company Limited (“SBI Life”/ “the Company”), established in 2001, is a joint
venture between State Bank of India and BNP Paribas Cardif S.A. and is one of the leading life
Insurance companies in India. SBI Life has an authorized capital of Rs. 20.0 billion and a paid up
capital of Rs. 10.0 billion.

SBI Life offers a comprehensive range of life insurance and pension products at competitive prices,
ensuring high standards of customer service and world class operating efficiency. The Company
offers individual and group products which include savings and protection plans to address the
insurance needs of diverse customer segments.

SBI Life has a multi-channel distribution network comprising of an expansive Bancassurance channel
with SBI, which has an unrivalled strength of over 22,000 branches across the country. SBI Life also
has a large and productive agent network comprising of 112,119 agents, as on June 30, 2018. The
Company’s other distribution channels include direct sales and sales through corporate agents,
brokers, insurance marketing firms and other intermediaries. As on June 30, 2018, the Company has
a widespread network of 837 offices across the Country to address customer needs effectively and
efficiently. The Company had an AUM of Rs. 1,202.8 billion as of June 30, 2018.

The Company is listed on National Stock Exchange (“NSE”) and The Bombay Stock Exchange
(“BSE”).

SBIL solicits offer from reputed Service Provider’s/Vendors to provide log monitoring and log
correlation services enabled with new generation technologies like Artificial intelligence, Machine
Learning, Data analytics, orchestration. These services may be collectively referred as New
generation SOC services.

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 RFP: NEW GENERATION SECURITY OPERATION CENTER (SOC) SERVICES

3. ELIGIBILITY CRITERIA
Each Bidder must bid for all the components defined in the scope of work.

Bid should be submitted by one single entity/organization. The bidder will not be permitted to submit
the bid in a consortium with any service provider/supplier. Bids submitted by consortium will be
summarily rejected. The following points have to be complied with:

Compliance Supporting Documents to be

S/N Qualification Criteria
(Y/N) provided
The bidder should be a Limited company
registered under the Companies Act, 1956.
1 Certificate of Incorporation
The company/firm should be in existence
for more than 3 years.
The bidder should have average annual
turnover of Rs. 50 Crores during any three
of the last four Financial Years (i.e. 2014- Copy of Balance Sheets with
2
15, 2015-16, 2016-17, 2017-18) and Bidder relevant sections highlighted.
should have made positive net worth during
any 3 year of the last four financial years
SIEM tool should be recognized in Leader
or Challenger quadrant of Gartner and/or Undertaking in this regard by the
3 SOC services should be recognized by authorized signatory. Respective
leading analyst such as Gartner, Forrester analyst report should be submitted.
and/or Frost & Sullivan.
The bidder should have its own/Captive
Undertaking in this regard with
New Generation SOC Setup in India
location information by the
4 providing remote log monitoring, correlation
authorized signatory. Work Orders
& analysis and incident management
confirming year and area of activity.
services.
The bidder should have at least 3 years of Undertaking in this regard with
experience in providing SOC location information by the
5 implementation, consultancy support and authorized signatory. Work Orders
managed services to organizations, confirming year and area of activity.
preferably in BFSI sector in India At least One PO which is 3 year old
The New Generation SOC and processes
6 should have been ISO 27001 certified and Copy of Certificate
currently is in-force
The bidder should have been providing
Undertaking in this regard by the
Managed SOC Services to at least 3
authorized signatory. Copy of
Customers of which preferably 2 should be
7 purchase Orders/Letters from
in BFSI Sector in India during the last three
Clients on their letter head
years as of August 2018. confirming year and area of activity.
The overall capacity of bidder’s SOC and/or
Copy of Work Orders/Letters from
any SOC, managed by the bidder across its
Clients on their letter head
8 customer base, should not be less than
confirming number of devices being
2000 devices.
managed under the SOC.
The bidder should not have been
blacklisted by any Regulatory or
Government Authority or Public Sector
Undertaking or any Law enforcement Declaration in this regard by the
9
Authority for breach of any Regulations or authorized signatory.
Laws as on date of submission of the
tender, otherwise the bid will not be
considered.

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 RFP: NEW GENERATION SECURITY OPERATION CENTER (SOC) SERVICES

The bidder should have an office in Mumbai

10 Relevant Documents
and/or Navi Mumbai.
The EMD should be denominated in
Indian Rupees, and should be in
The bidder should furnish, as part of its
the form of a Demand Draft/
Technical Bid, an EMD of Rs.2, 00, 000/-
11 Cheque issued by a Nationalized /
(Rupees Two Lakh only) at the time of bid
Scheduled Bank, in favour of SBI
submission.
Life Insurance Company Ltd.
Payable at Mumbai.

3.1 The above eligibility criteria should be printed on letterhead, signed and stamped by the
organization’s Authorized Signatory along with detailed company profile and associated
Annexure’s as mentioned below. All the above Details are MANDATORY and to be submitted
to SBIL to collect the RFP document.
3.2 The responses will be examined by SBIL to determine whether they are complete. SBIL may,
at its discretion waive any minor non conformity or irregularity in a response which does not
constitute a material deviation.
3.3 SBI Life shall not be responsible for transit delays in submission of bids.

RFP Collection

The bidder should submit a signed NDA agreement as per the Annexure 2 on Rs 200 stamp paper
along with company profile as per Annexure 1, authorization request letter as well as details on above
eligibility criteria from Sl. No. 1 to Sl. No. 10 at below address for collection of RFP from SBIL. On
submission of these documents, the RFP document will be e-mailed to the Bidder after due diligence
of submitted documents. Failure of submission of any of these documents will result in non issuance
of RFP to the bidder.

Chief Information Security Officer

SBI Life Insurance Co Ltd,
th
Seawood Grand Central, 7 Floor, Tower 2,
Plot No R-1, Sector 40,
Seawood, Navi Mumbai-400 706,

*********************************** END OF DOCUMENT *********************************

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 RFP: NEW GENERATION SECURITY OPERATION CENTER (SOC) SERVICES

Annexure - 1

ORGANISATION PROFILE

Sr. No Requisite Details

1 Name of Company

2 Postal Address

3 Telephone/Fax number

4 Name and Designation of the

person authorized to make
commitments/bids to SBI Life

5 Email address of Authorized

personnel(s)

6 Year of commencement of
business

7 Goods and Service Tax

number

8 Income Tax number (PAN)

Name and Signature of Authorized Personnel of the Bidder: _________________

Business address : _________________

Place :

Date :

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 RFP: NEW GENERATION SECURITY OPERATION CENTER (SOC) SERVICES

Annexure 2

CONFIDENTIALITY CUM NON DISCLOSURE UNDERTAKING

This Non disclosure Undertaking is made and entered into on this _____ day of _______ in the year
Two Thousand Eighteen, by (Name of interested commercial entity) a company incorporated under
Indian Companies Act, 1956 and having its registered office at (Place) , hereinafter called as the First
party, has been issued a request for proposal, hereinafter referred to as RFP, by SBI Life Insurance
Co. Ltd., a company incorporated under the laws of Indian Companies Act, 1956 and having its
registered office at Mumbai, hereinafter referred to as the Second Party

Whereas the second party has provided certain proprietary information, concerning its products,
service, organization, decision processes, strategic business initiatives, technical infrastructure,
working processes, delegation of responsibilities, project management, planning methods, reports,
plans and status including but not limited to technical manuals, specifications, product features,
customer list, specializations, documents, financial statements and business/development plans etc.
to the first party to facilitate response to the RFP.

Whereas the first party agreed to keep such information confidential

NOW, THEREFORE, in consideration thereof, the First party agrees

 to hold all Confidential Information received from the Second party in strict confidence. The First
party will use such Information only for the purpose of responding to the RFP.
 to restrict disclosure of such Information to its employees and employees of its affiliated
companies with a need to know and inform such employees of the obligations assumed herein.
Recipient will not disclose such Information to any third party without the prior written approval of
the Second Party.
 to protect Information received from the second Party with at least the same degree of care as it
normally exercised to protect its own proprietary information of similar nature.
 to ensure that their employees will not disclose any information so received even after they cease
to be employees of the recipient. The recipient party shall ensure this by own internal
agreements.

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 RFP: NEW GENERATION SECURITY OPERATION CENTER (SOC) SERVICES

Further, the First Party shall indemnify Second Party and keep indemnified against any loss or
damage that the Second party may sustain on account of any leakage of confidential information
pertaining to and supplied by the Second Party or on account of any violation of intellectual property,
confidentiality, privacy, patents, trademark etc., by the First Party in respect of any Intellectual
Property, practices, hardware, software, systems, process, technologies, etc in whatever manner
described.

IN WITNESS WHEREOF, the Second party has caused this undertaking to be executed as of the
date set forth above.

<Interested Participant >

Company Seal :

Authorised Signatory :____________________

Name of Auth Signatory :____________________

Designation :____________________

Date :____________________

Witness

Name :____________________

Designation :____________________

Date :____________________

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